2009 Student Satisfaction Survey

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Student
Satisfaction
Survey
Spring
2009

Irvine Valley College

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

1 TABLE OF CONTENTS
Table of Contents
Figures ........................................................................................................................................................... 3
Tables ............................................................................................................................................................ 6
Introduction .................................................................................................................................................. 7
Methodology ............................................................................................................................................. 8
Executive Summary ................................................................................................................................... 8
Overall Student Satisfaction and Campus Environment ....................................................................... 8
Assessment of Student Programs and Services .................................................................................... 9
Instruction ............................................................................................................................................. 9
Library Services ..................................................................................................................................... 9
Campus Facilities ................................................................................................................................... 9
Campus Safety..................................................................................................................................... 10
Technology Infrastructure, Computer Labs, and IVC Websites .......................................................... 10
Levels of Communication .................................................................................................................... 10
Marketing ............................................................................................................................................ 10
Overall Student Satisfaction and Campus Environment ............................................................................. 12
Campus Environment .............................................................................................................................. 13
Assessment of Student Programs and Services .......................................................................................... 15
Admissions and Records ......................................................................................................................... 16
Bursar’s Office ......................................................................................................................................... 18
Career Transfer Center ........................................................................................................................... 20
Counseling Center ................................................................................................................................... 25
Child Development Center ...................................................................................................................... 28
Financial Aid Office ................................................................................................................................. 29
International Student Center .................................................................................................................. 31
Matriculation and Assessment Office ..................................................................................................... 33
Health and Wellness Center ................................................................................................................... 35
CalWORKs................................................................................................................................................ 39
Extended Opportunity Programs and Services (EOPS) ........................................................................... 40
Disabled Students Programs and Services (DSP&S) ................................................................................ 41
Student Activities .................................................................................................................................... 44

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

2 TABLE OF CONTENTS
Outside Vendors ..................................................................................................................................... 47
IVC Internet Sites ........................................................................................................................................ 49
MySite ..................................................................................................................................................... 49
IVC Website ............................................................................................................................................. 52
Instruction ................................................................................................................................................... 54
Campus Publications ............................................................................................................................... 56
Diversity .................................................................................................................................................. 57
Student Progress ..................................................................................................................................... 58
Library Services ........................................................................................................................................... 61
Learning Center ....................................................................................................................................... 68
Campus Facilities ......................................................................................................................................... 72
Campus Parking....................................................................................................................................... 73
Campus Safety......................................................................................................................................... 76
Technology Infrastructure and Computer Labs .......................................................................................... 79
Levels of Communication ............................................................................................................................ 84
Marketing .................................................................................................................................................... 86
Open-Ended Responses .............................................................................................................................. 87
Appendix A: Student Demographics ........................................................................................................... 89
Appendix B: Survey Questionnaire ............................................................................................................. 94
Appendix C: Verbatim Responses to Open-Ended Questions .................................................................. 122



STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

FIGURES 3
FIGURES
Figure 1: Overall Satisfaction (n =1,073) .................................................................................................... 12
Figure 2: Rating of Campus Environment (n =1,073) ................................................................................. 13
Figure 3: Improvement of Campus Environment (n =1,073) ..................................................................... 14
Figure 4: Sense of Community (n=1,073) .................................................................................................... 14
Figure 5: Improvement of Programs and Services (n =1,073) ................................................................... 15
Figure 6: Overall Satisfaction: Admissions and Records (n =1,046) ........................................................... 16
Figure 7: Satisfaction with Admissions and Records Services .................................................................... 17
Figure 8: Overall Satisfaction: Bursar's Office ............................................................................................. 18
Figure 9: Satisfaction with Bursar's Office Services .................................................................................... 19
Figure 10: Use: Career Transfer Center (n =1,038) .................................................................................... 20
Figure 11: Overall Satisfaction: Career Transfer Center (n =330) .............................................................. 21
Figure 12: Importance of Career Transfer Center Services ......................................................................... 22
Figure 13: Satisfaction with Career Transfer Center Services ..................................................................... 23
Figure 14: Satisfaction-Importance Matrix for Career Transfer Center Services ........................................ 24
Figure 15: Use: Counseling Center (n =1,035) ............................................................................................ 25
Figure 16: Overall Satisfaction: Counseling Center (n =648) ..................................................................... 26
Figure 17: Importance of Counseling Center Services ................................................................................ 27
Figure 18: Satisfaction with Counseling Center Services ............................................................................ 27
Figure 19: Use: Child Development Center (n =1,032) .............................................................................. 28
Figure 20: Overall Satisfaction: Child Development Center (n =31) .......................................................... 28
Figure 21: Use: Financial Aid Office (n =1,031) .......................................................................................... 29
Figure 22: Overall Satisfaction: Financial Aid Office (n =355) .................................................................... 29
Figure 23: Importance of Financial Aid Services ......................................................................................... 30
Figure 24: Satisfaction with Financial Aid Services ..................................................................................... 31
Figure 25: Use: International Student Center (n =1,029) ........................................................................... 32
Figure 26: Overall Satisfaction: International Student Center (n =83) ...................................................... 32
Figure 27: Use: Matriculation and Assessment Services (n =1,024) .......................................................... 33
Figure 28: Overall Satisfaction: Matriculation and Assessment Services (n =407) .................................... 34
Figure 29: Use: Health and Wellness Center (n =1,022) ............................................................................ 35
Figure 30: Overall Satisfaction: Health and Wellness Center (n =264) ...................................................... 37
Figure 31: Importance of Health and Wellness Center Services................................................................. 38
Figure 32: Satisfaction with Health and Wellness Center Services ............................................................. 38
Figure 33: Use: CalWORKs (n =1,021) ........................................................................................................ 39
Figure 34: Overall Satisfaction: CalWORKs (n =32) .................................................................................... 39
Figure 35: Use: EOPS (n =1,021) ................................................................................................................. 40
Figure 36: Overall Satisfaction: EOPS (n =129) .......................................................................................... 41
Figure 37: Use: DSP&S (n =1,004) .............................................................................................................. 42
Figure 38: Overall Satisfaction: DSP&S (n =40) .......................................................................................... 42
Figure 39: Importance of DSP&S Services ................................................................................................... 43

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

FIGURES 4
Figure 40: Satisfaction with DSP&S Services ............................................................................................... 44
Figure 41: Participate in Student Clubs or Activities (n =1,000) ................................................................ 45
Figure 42: Participate in Student Programs (n =124) ................................................................................. 45
Figure 43: Overall Satisfaction: Student Clubs and Activities (n =147) ...................................................... 46
Figure 44: Satisfaction with Student Activities ........................................................................................... 47
Figure 45: Overall Satisfaction with Outside Vendors ................................................................................ 48
Figure 46: Overall Satisfaction: MySite (n =1,017) ..................................................................................... 49
Figure 47: Importance of MySite Features ................................................................................................. 50
Figure 48: Satisfaction with MySite Features ............................................................................................. 51
Figure 49: Overall Satisfaction: IVC Website (n =1,013) ............................................................................ 52
Figure 50: Importance of IVC Website Features ......................................................................................... 53
Figure 51: Satisfaction with IVC Website Features ..................................................................................... 53
Figure 52: Student Perception of Instructional Items ................................................................................. 55
Figure 53: Student Perceptions about the Accuracy of Campus Publications (n =960) ............................ 56
Figure 54: Campus Diversity ....................................................................................................................... 57
Figure 55: Self-Reported Perceptions of Student Progress ........................................................................ 59
Figure 56: Use: Library Services (n =1,073) ................................................................................................ 61
Figure 57: Frequency of Use: Library Services (n =688) ............................................................................. 62
Figure 58: Time of Use: Library Services (Multiple Responses) .................................................................. 63
Figure 59: Overall Satisfaction: Library Services (n =688) .......................................................................... 64
Figure 60: Importance of Library Services .................................................................................................. 65
Figure 61: Satisfaction with Library Services .............................................................................................. 66
Figure 62: Satisfaction-Importance Matrix for Library Services ................................................................. 67
Figure 63: Use: Learning Center (n =1,022) ............................................................................................... 68
Figure 64: Overall Satisfaction: Learning Center (n =197) ......................................................................... 69
Figure 65: Importance of Learning Center Services .................................................................................... 70
Figure 66: Satisfaction with Learning Center Services ................................................................................ 71
Figure 67: Perception of Campus Facilities (n =952) .................................................................................. 72
Figure 68: Perception of Classroom Facilities (n =952) .............................................................................. 73
Figure 69: Importance of Campus Parking Services .................................................................................... 74
Figure 70: Satisfaction with Campus Parking Services ................................................................................ 75
Figure 71: Perception of Campus Safety (n =1,040) .................................................................................. 76
Figure 72: Overall Satisfaction with Campus Police (n =1,040) ................................................................. 77
Figure 73: Use of Campus Police Escort Service (n =1,021) ....................................................................... 78
Figure 74: Satisfaction with Campus Police Escort Service (n =30) ........................................................... 78
Figure 75: Use: Computer Labs (n =1,073) ................................................................................................. 79
Figure 76: Overall Satisfaction: Computer Labs (n =623) .......................................................................... 80
Figure 77: Importance of Computer Lab Services ....................................................................................... 81
Figure 78: Satisfaction with Computer Lab Services ................................................................................... 82
Figure 79: Satisfaction-Importance Matrix for Computer Lab Services ...................................................... 83
Figure 80: Level of Awareness about Campus Events (n =978) ................................................................. 84
Figure 81: Preferred Method of Communication ....................................................................................... 85

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

FIGURES 5
Figure 82: Reasons for Choosing IVC (Multiple Responses) ....................................................................... 86
Figure 83: Other Comments or Suggestions (Multiple Responses) ............................................................ 88
Figure 84: Age ............................................................................................................................................. 89
Figure 85: Gender ....................................................................................................................................... 90
Figure 86: Race and Ethnicity ...................................................................................................................... 90
Figure 87: Number of Units ......................................................................................................................... 91
Figure 88: Hours on Campus ....................................................................................................................... 91
Figure 89: Preferred Class Times (Multiple Response) ............................................................................... 92
Figure 90: Educational Goal ........................................................................................................................ 93


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

TABLES 6
TABLES
Table 1: Methodology ................................................................................................................................... 8
Table 2: Health and Wellness Center Use by Age ....................................................................................... 36
Table 3: Health and Wellness Center Use by Race and Ethnicity ............................................................... 36
Table 4: Health and Wellness Center Use by Number of Units .................................................................. 36
Table 5: Self-Reported Perceptions of Student Progress by Units Earned ................................................. 60
Table 6: Library Use by Age ......................................................................................................................... 61
Table 7: Library Use by Number of Units .................................................................................................... 61
Table 8: Frequency of Library Use by Age ................................................................................................... 62
Table 9: Frequency of Library Use by Number of Units .............................................................................. 63
Table 10: Time of Library Use by Age ......................................................................................................... 64
Table 11: Learning Center Use by Age ........................................................................................................ 68
Table 12: Learning Center Use by Number of Units ................................................................................... 68
Table 13: Overall Satisfaction with Learning Center by Number of Units .................................................. 69
Table 14: Use of Computer Labs by Age ..................................................................................................... 79
Table 15: Use of Computer Labs by Number of Units ................................................................................ 80


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INTRODUCTION 7
INTRODUCTION
Irvine Valley College’s (IVC) Mission Statement maintains the College is “dedicated to excellence and
committed to meeting the current and future learning needs of the diverse communities it serves.” To
this end, IVC constantly strives to understand the student body it serves. Assisting in this endeavor,
Student Satisfaction Surveys are conducted on an annual basis in order to grasp the students’
perception of the campus as a whole. With wide participation as the goal, all students attending IVC
during the 2009 spring semester were encouraged to participate in the campus-wide survey. The results
from the survey will serve as an important guidance tool during the college decision making process by
incorporating student feedback into college planning and enabling the college to sustain congruency
with the students’ evolving needs. Each aspect of the Student Satisfaction Survey demonstrates the
students’ use, satisfaction, and perceived importance of services provided at the college. The report is
organized into the following sections:
§ The Executive Summary provides a summary of key findings from the survey.
§ The Detailed Findings section offers analyses of each question in the survey and is presented in
the following way:
· Overall Student Satisfaction and Campus Environment on Page 12
· Assessment of Student Programs and Services on Page 15
· IVC Internet Sites on Page 49
· Instruction on Page 54
· Library Services on Page 61
· Campus Facilities on Page 72
· Technology Infrastructure and Computer Labs on Page 79
· Levels of Communication on Page 84
· Marketing on Page 86
· Open-Ended Responses on Page 87
§ Appendix A presents the demographic data of students who participated in the survey.
§ Appendix B provides the survey instrument.
§ Appendix C includes the verbatim responses to the open-ended comments question asked at the
end of the survey.

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INTRODUCTION 8
Methodology
Administered during the spring semester from April 16 to May 19, using an on-line survey methodology,
the 2009 Student Satisfaction Survey was sent to all non-emeritus students via an e-mail invitation. In
addition, a link to the survey was placed on the college’s website. Students were provided an incentive
to participate with the possibility of receiving a $150 gift certificate to the college bookstore. By the end
of the field date, 1,073 IVC students participated in the survey. On average, the survey took a little over
17 minutes to complete.
Table 1: Methodology

In order to more closely approximate the campus population as a whole, the responses were weighted
by age and gender.
Executive Summary
Feedback is critical when assessing student needs and examining satisfaction levels. Therefore, allowing
students to have the opportunity to express their opinions and identify areas of improvement will
provide college decision-makers an accurate picture of the learning environment at Irvine Valley College.
Overall Student Satisfaction and Campus Environment
Overall, the vast majority of IVC students are satisfied with the College. Over 90 percent of the
respondents to the survey said they were at least “Somewhat satisfied,” with roughly half stating they
were “Very Satisfied” with Irvine Valley College. More than three-quarters of the respondents felt that
the campus environment is “Excellent” or “Good” while relatively few of the respondents rated the
campus environment as “Poor.” Furthermore, about 37 percent of the respondents indicated that the
campus environment is “Getting better” and 44 percent of the surveyed students believed that the
campus environment is “Staying the same.” Less than three percent of the respondents reported that
the campus environment is “Getting worse.” These overwhelmingly positive responses about the
campus environment stem from strong feelings of belonging to a tight-knit community. About half of
student respondents (51.3%) “Strongly agree” and another 35 percent of respondents “Somewhat
agree” that the college has a strong sense of community. In contrast, only five percent “Somewhat
disagree” and two percent “Strongly disagree” that IVC has a strong sense of community.
Technique Internet survey in English
Interview Length 17 minutes
Field Dates April 16 - May 19
Sample Size 1,073

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INTRODUCTION 9
Assessment of Student Programs and Services
Overall satisfaction with IVC is also reflected in opinions about the specific programs and services
offered to the students. Eleven out of the fourteen areas assessed in the survey garnered at least an 80
percent satisfaction rate and the remaining three were in the low- to mid-70 percent range. In other
words, none of the student services tested in the survey fell below 70 percent in satisfaction. Indeed, 42
percent of the surveyed students thought that IVC programs and services are “Getting better;” only
three percent believed that they are “Getting worse.”
Instruction
Students were asked to provide their perception about a series of instructional-related items. In
particular, these questions focused on the following: (1) course syllabi; (2) perception of instructor
knowledge; (3) appropriate classroom materials and assignments; (4) presentation of unbiased course
material; (5) fair grading practices; (6) availability of lower and upper level courses; and (7) prompt
feedback from instructors. Overall, students were quite positive in their assessments. For example, over
90 percent of the student respondents agreed that course syllabi are provided and followed, instructors
are knowledgeable, and classroom materials are appropriate. Only item, “Advanced courses are offered
frequently enough to let me complete my program without delay,” obtained less than 80 percent
agreement from the students; however, this was due to the high level of “Don’t know” responses
selected for this question (presumably because these students have not progressed far enough in their
educational goals to give an opinion just yet).
The students reported fairly high levels of educational progress while attending IVC, with most
indicating that they have made “Some progress” on average across all of the items assessed in the
survey. The students reported the most progress with “Improving ability to learn on own” (2.37),
followed by “Understanding self” (2.27), and “Clarifying educational goals” (2.22). Student respondents
reported the lowest level of progress with “Developing interest in politics/economics” (1.90), followed
by “Becoming a better speaker” (1.89) and “Appreciating the Arts” (1.89). As expected, students who
have earned more units tended to report more progress than students who have earned fewer units,
providing some indirect evidence that the college is assisting students in gaining important skills and
knowledge.
Library Services
The Library plays an integral role in any institution of higher education. Correspondingly, nearly two
thirds of the respondents stated that they utilize programs and services offered by the library. Of the
students who use the library, 91 percent reported being at least “Somewhat satisfied” with these
programs and services. Library use peaks among students who are 20 or 21 years old and tends to tail
off for older students. In addition, students carrying seven or more units tend to use the library more
frequently than students enrolled in fewer units. Interestingly, students between the ages of 25 and 29
years reported the highest level of library use.
Campus Facilities
Strong majorities of students indicated that they were satisfied with IVC facilities. For example, nearly 90
percent of the respondents either “Strongly” (46%) or “Somewhat” agreed (41%) that the campus

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INTRODUCTION 10
grounds are well-maintained. Students were least satisfied with the cleanliness of campus restrooms
with 71 percent agreeing that the restrooms are well-maintained. Students were especially positive
about classroom facilities. On average, over 80 percent gave positive feedback about the facilities tested
in the survey.
Campus Safety
Irvine Valley College students appear to feel very safe on campus. Results from the survey show that
three out of five student respondents (63.6%) feel “Very safe and secure” on campus and nearly three
out of ten respondents (29.2%) indicated that they feel “Somewhat safe and secure.” Overall
satisfaction with Campus Police was high with about 70 percent of the respondents reporting that they
were with the services provided by Campus Police. Approximately 19 percent of the respondents did not
know or did not answer the question, suggesting perhaps a greater need for informing the campus
community about the accomplishments of the campus police department. If the “Don’t know”
responses are filtered out of the analyses, then student satisfaction with the campus police approaches
90 percent (87.5%“Very” or “Somewhat satisfied”).
Technology Infrastructure, Computer Labs, and IVC Websites
In today’s age of tech-savvy students, Irvine Valley College strives to maintain relevant up-to-date
computer and instructional technology. The students’ main form of interaction with technology on
campus occurs in the various computer labs. Of the students who responded to the survey, 58 percent
indicated that they utilize the computer labs on campus. About 95 percent of the students who said that
they have used the computer labs reported that they were satisfied with the computer labs on campus.
Specifically, students expressed high levels of satisfaction on relatively important aspects of the
technology infrastructure such as, the speed and reliability of the college’s internet access, current
software and hardware of campus computers, and campus Wi-Fi hotspots.
In addition, the college websites (both the IVC main website and MySite) comprise important areas of
the college technological infrastructure. The students’ 96 percent satisfaction rate with these websites
provides a strong testament to the college’s goal of utilizing technology to further the educational goals
of students.
Levels of Communication
Irvine Valley College places high importance on quality, open lines of communication with its student
population, and thus communicates through various means. Although student involvement varies, the
college strives to reach each student, making them aware of available programs, services, campus
events, and educational opportunities. When asked how informed they were about campus activities,
56 percent of respondents stated that they were at least “Somewhat informed;” however, a sizable
percentage of students (37%) felt that they were uninformed about campus activities. When asked to
rate which method of communication was most important, students placed high importance on
computer-based forms of communication such as, e-mail, the IVC website, and MySite web services.
Marketing
Student respondents were asked what brought them to Irvine Valley College. Of the choices offered,
with the option of checking multiple responses, “Convenient Location” was selected most often (66.7%),

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INTRODUCTION 11
while “Low cost of tuition”, “Availability of classes”, and “Transfer reputation” were selected by roughly
half the respondents. Other important factors selected by respondents were “Overall academic
reputation” (33.5%), “Reputation of Faculty” (19.6%), and “Quality of Student Services” (18%). Irvine
Valley College is definitely in line with the California Community College strategic vision of “providing
upward social and economic mobility through a commitment to open access and student success by
delivering high quality, affordable and comprehensive higher education.”



STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

OVERALL STUDENT SATISFACTION AND CAMPUS ENVIRONMENT 12
OVERALL STUDENT SATISFACTION AND CAMPUS ENVIRONMENT
The overall level of student satisfaction and campus environment is a good starting point when
discussing how IVC’s students feel about the school. When questioned about their overall satisfaction
with IVC the results were very positive. Figure 1 exhibits the respondents’ overall satisfaction with IVC.
One out of two student respondents (49.9%) were “Very satisfied,” while two out of five (41.2%) were
“Somewhat satisfied.” This means that 91 percent of the respondents were satisfied. In contrast, four
percent of the respondents were “Somewhat dissatisfied” and one percent reported that they were
“Very dissatisfied.” Three percent of the surveyed students did not know their level of satisfaction or did
not answer this question.
Figure 1: Overall Satisfaction (n =1,073)


Very satisfied
49.9%
Somewhat
satisfied
41.2%
Somewhat
dissatisfied
4.1%
Very dissatisfied
1.4%
DK/NA
3.4%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

OVERALL STUDENT SATISFACTION AND CAMPUS ENVIRONMENT 13
Campus Environment
Following up with the last item, this section, deals with student perceptions of the campus environment.
Figure 2 reveals that 28 percent of the respondents feel that the campus environment is “Excellent,”
whereas 49 percent of the respondents think the campus environment is “Good.” About 15 percent of
the respondents rated the campus environment as “Fair” and 2 percent indicated that it is “Poor.” Six
percent of the surveyed students did not know or did not answer the question.
Figure 2: Ratingof Campus Environment (n =1,073)


Excellent
27.7%
Good
49.2%
Fair
14.9%
Poor
1.7%
DK/NA
6.0%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

OVERALL STUDENT SATISFACTION AND CAMPUS ENVIRONMENT 14
Figure 3 indicates that about 37 percent of the respondents indicated that the campus environment is
“Getting better” and 44 percent of the surveyed students believe that the campus environment is
“Staying the same.” Less than three percent of the respondents reported that the campus environment
is “Getting worse.” About 17 percent of the respondents did not know or did not answer the question.
Figure 3: Improvement of Campus Environment (n =1,073)

Figure 4 portrays the respondents’ perception about the college’s “Sense of Community.” About half of
student respondents (51.3%) “Strongly agree” that the college has a strong sense of community, while
three out of ten respondents (35.2%) “Somewhat agree.” In contrast, 5 percent “Somewhat disagree”
and two percent “Strongly disagree.” Seven percent did not know or did not answer the question.
Figure 4: Sense of Community (n=1,073)

Getting better
36.8%
Staying the
same
43.8%
Getting worse
2.6%
DK/NA
16.8%
Strongly agree
51.3%
Somewhat
agree
35.2%
Somewhat
disagree
4.7%
Strongly
disagree
2.0%
DK/NA
6.7%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 15
ASSESSMENT OF STUDENT PROGRAMS AND SERVICES
Delving deeper into the student experience, this section measures the level of satisfaction and
importance for specific student programs and services offered on campus. A series of questions focused
on student services offered in the following centers and offices: (1) Admissions and Records; (2) Bursar’s
Office; (3) Career Transfer Center; (4) Counseling Center; (5) Child Development Center; (6) Financial Aid
Office; (7) International Student Center; (8) Matriculation and Assessment Office; (9) Health and
Wellness Center; (10) CalWORKs; (11) Extended Opportunity Programs and Services (EOPS); (12)
Disabled Student Programs and Services (DSP&S); (13) student activities; and (14) outside vendors.
First, the students were asked overall how they felt about the state of the programs and services offered
to them. Figure 5 displays that 42 percent of the surveyed students indicated that IVC programs and
services are “Getting better.” About 38 percent of the respondents thought that the programs and
services are “Staying the same” and only three percent believed that they are “Getting worse.”
Approximately 17 percent of the respondents did not know if IVC programs and services improved or did
not answer the question.
Figure 5: Improvement of Programs and Services (n =1,073)


Getting better
41.6%
Staying the
same
38.3%
Getting worse
3.4%
DK/NA
16.7%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 16
Admissions and Records
Figure 6 shows that overall 32 percent of the respondents were “Very satisfied” with Admissions and
Records and another 42 percent were “Somewhat satisfied.” Eight percent of the surveyed students
indicated that they were “Somewhat dissatisfied” and three percent were “Very dissatisfied.” About 16
percent of the respondents did not know or did not answer the question.
Figure 6: Overall Satisfaction: Admissions and Records (n =1,046)


Very satisfied
31.6%
Somewhat
satisfied
42.0%
Somewhat
dissatisfied
8.2%
Very dissatisfied
2.6%
DK/NA
15.6%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 17
After rating overall satisfaction with Admissions and Records, student respondents were asked to
indicate their level of satisfaction with specific services offered by the Admission and Records office.
These services included: (1) application for admission; (2) early priority registration; (3) application for
graduation or certification; and (4) transcript requests. To obtain a mean score ranking responses to
these questions were also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1,
“Somewhat dissatisfied” =-1, and “Very dissatisfied” =-2. The responses were then aggregated to form
a mean score for satisfaction for each service tested.
Figure 7 ranks the mean satisfaction level with each specific Admissions and Records service tested in
the survey. Respondents reported the highest level of satisfaction with the “Application for admissions”
(1.35), followed by “Early priority registration” (1.17), “Application for graduation /certification” (1.12),
and “Transcript requests” (1.08). Each service received a 1.00 or higher, indicating that the surveyed
students were on average “Somewhat satisfied” with the job that Admissions and Records is doing to
provide the service. Looking at the percentages, 54 percent of respondents were “Very satisfied” with
the Application for Admission, while 43 percent were “Very satisfied” with the “Transcript requests.”
Figure 7: Satisfaction with Admissions and Records Services


1.08
1.12
1.17
1.35
-2.00 -1.00 .00 1.00 2.00
Transcript requests (n =599)
Application for graduation/certification (n =464)
Early priority registration (n =854)
Application for admissions (n =854)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 18
Bursar’s Office
Students have the option of managing their fees and refunds online via MySite (see pages 45-47 for
more information about MySite) or on campus at the Bursar’s Office. Student satisfaction with the
Bursar’s Office was based on following factors: Overall satisfaction and also satisfaction with the specific
services offered by the Bursar’s office, which includes (1) method of payments, (2) method of refunds,
and (3) hours of operation.
Figure 8 reveals that overall, 42 percent of the respondents were “Very satisfied” with the Bursar’s
Office and another 33 percent were “Somewhat satisfied.” In contrast, three percent of the surveyed
students were “Somewhat dissatisfied” and one percent indicated that they were “Very dissatisfied.”
About 21 percent of the respondents did not know or did not answer the question.
Figure 8: Overall Satisfaction: Bursar's Office


Very satisfied
42.0%
Somewhat
satisfied
33.2%
Somewhat
dissatisfied
2.9%
Very dissatisfied
0.9%
DK/NA
20.9%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 19
After rating overall satisfaction with the Bursar’s Office, respondents were asked to identify their level of
satisfaction with Bursar staff effort to provide each specific service. Responses to these questions were
also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1,
and “Very dissatisfied” =-2. The responses were then aggregated to form a mean score for satisfaction
for each service tested.
Figure 9 ranks the mean level of satisfaction with services offered by the Bursar’s Office. Students were
most satisfied with the “Methods of payments” (1.53), then “Methods of refunds” (1.27), and finally
“Hours of operation” (1.27). To elaborate on the mean scores, 65 percent of respondents were “Very
satisfied” with the “Methods of payments,” whereas 49 percent were “Very satisfied” with the “Hours of
operation.”
Figure 9: Satisfaction with Bursar's Office Services


1.27
1.27
1.53
-2.00 -1.00 .00 1.00 2.00
Hours of operation (n =809)
Methods of refunds (n =734)
Methods of payments (n =872)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 20
Career Transfer Center
Community colleges play an important role in preparing students for transfer to four year institutions as
well as for career path decisions. With this in mind, the levels of importance and satisfaction with Career
Transfer Center Services were examined in the survey. The first question in this section determined
which students used the services offered by the Career Transfer Center. Nearly three out of five student
respondents (59%) did not use the Career Transfer Center (see Figure 10); however, three out of ten
student respondents (32%) indicated that they have used Career Transfer Center services. About nine
percent of the surveyed students did not know if they have used the Career Transfer Center services or
did not answer the question.
Figure 10: Use: Career Transfer Center (n =1,038)


Yes
31.8%
No
59.3%
DK/NA
8.9%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 21
Of the 32 percent that did use the Career Transfer Center, Figure 11 displays the overall level of
satisfaction they experienced. Nearly one out of two student respondents (48.0%) indicated that they
were “Very satisfied.” Two out of five student respondents (40.5%) reported that they were “Somewhat
satisfied.” Seven percent of the surveyed students were “Somewhat dissatisfied” and only two percent
were “Very dissatisfied.” Three percent answered “Don’t know” or did not answer the question.
Figure 11: Overall Satisfaction: Career Transfer Center (n =330)

Following the assessment of overall satisfaction, the next series of questions in the survey asked
students who utilized Career Transfer Center services to rank the importance of specific services offered.
Respondents were first asked whether they thought a service was “Extremely important,” “Very
important,” “Somewhat important,” or “Not at all important.” The responses to these questions were
coded to their level of importance (“Extremely important” =+3, “Very important” =+2, “Somewhat
important” =+1, and “Not at all important” =0) and then aggregated to form a mean score.
Figure 12 ranks the mean score level of importance for each of the services tested. On average, students
who used the Career Transfer Center rated each service at the “Very Important” level. In particular,
respondents ranked “Transfer resources” (2.54) as the most important, followed by “Research for
colleges” (2.47), “College representative appointments” (2.37), “Research for careers” (2.26), “Job
referrals/internships” (2.23), “Job planning/preparation” (2.15), “Job placement” (2.11), and “College
fairs” (2.07). Expanding on the mean scores, almost two-thirds of student respondents (64.7%) believed
that the “Transfer resources” were “Extremely important” and another quarter (25.8%) indicated that
“Transfer resources” were “Very important.” While being also rated at a high level of importance,
“College fairs,” were considered slightly less important than “Transfer resources”, and rated at the
following proportions: “Extremely important” (39.4%) and “Very important” (32.3%).
Very satisfied
48.0%
Somewhat
satisfied
40.5%
Somewhat
dissatisfied
7.2%
Very dissatisfied
1.8%
DK/NA
2.5%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 22
Figure 12: Importance of Career Transfer Center Services

After rating the level of importance for each Career Transfer Center Service, respondents were asked to
give their level of satisfaction with the service provided. Responses to these questions were also
recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and
“Very dissatisfied” =-2. The responses were then aggregated to form a mean score for satisfaction for
each service tested.
Figure 13 shows that the student respondents were, on average, “Somewhat satisfied” with six out of
the eight services tested. The ranking of the mean scores were as follows: “Research for colleges” (1.34);
“Transfer resources” (1.27); “Research for careers” (1.20); “College fairs” (1.17); “College representative
appointments” (1.15); and “Job planning/preparation” (1.01). Respondents reported that they were less
than “Somewhat satisfied” with “Job referrals/internships” (.90) and “Job placement” (.87). To further
elaborate on the mean scores, one out of two student respondents (52%) were “Very satisfied” with
“Research for colleges,” whereas 38 percent were “Very satisfied” with “Job placement.”
2.07
2.11
2.15
2.23
2.26
2.37
2.47
2.54
.00 1.00 2.00 3.00
College fairs (n =313)
Job placement (n =307)
Job planning/preparation (n =308)
Job referrals/internships (n =306)
Research for careers (n =314)
College representative appts. (n =314)
Research for colleges (n =324)
Transfer resources (n =318)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 23
Figure 13: Satisfaction with Career Transfer Center Services

A satisfaction-importance matrix allows for an examination of the relationship between the aggregated
measures of the importance of and the satisfaction with each Career Transfer Center service tested in
the survey. The dimension along the x-axis (horizontal) corresponds to the overall average satisfaction
for each Career Transfer Center service, whereas the dimension along the y-axis (vertical) corresponds
with the overall mean level of importance for each service.
Figure 14 presents the Satisfaction-Importance Matrix for the eight Career Transfer Center services
tested in the survey. Four quadrants were created by calculating the overall mean level of importance
and satisfaction across all of the items. For example, the mean level of importance across the eight
services was 2.28 and the mean satisfaction rating across all services was 1.13. Quadrant A includes
services whose importance level was high relative to the mean level of importance, but the satisfaction
rating was below the average satisfaction rating for all of the Career Transfer services. This quadrant
was shaded as red to indicate perhaps an area of concern. Quadrant B captures those services where
importance and satisfaction ratings were both above average. This quadrant was colored green to
denote those services where the department is meeting student expectations. Quadrant C encompasses
services where ratings of importance and satisfaction were both below average. Quadrant D captures
.87
.90
1.01
1.15
1.17
1.20
1.27
1.34
-2.00 -1.00 .00 1.00 2.00
Job placement (n =232)
Job referrals/internships (n =235)
Job planning/preparation (n =249)
College representative appts. (n =281)
College fairs (n =279)
Research for careers (n =269)
Transfer resources (n =300)
Research for colleges (n =298)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 24
those services where the importance level was low relative to the average, but the satisfaction level was
higher than the average.
As shown in the figure below, respondents reported a high level of relative importance and satisfaction
(Quadrant B) for providing “Research for colleges,” “Transfer resources,” and “College representative
appointments.” None of the services tested in the survey were high in relative importance, yet low in
relative satisfaction (i.e., located in Quadrant A).
Figure 14: Satisfaction-Importance Matrix for Career Transfer Center Services


Low
High
L
o
w
H
i
g
h
A B
C D
Job placement
Job referrals/internships
Job planning/preparation
Collegefairs
Research for careers
College Rep.Appts.
Research for colleges
Transfer resources

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 25
Counseling Center
The Counseling Center plays an integral role in the success of students at Irvine Valley College. Each
student can refine their career goals by creating an academic plan with counselors in the Counseling
Center. There, students receive guidance and viable solutions that promote academic success. Figure 15
illustrates that three in five student respondents (62.6%) have used the Counseling Center. One-third of
the respondents (33.8%) indicated that they have not used the Counseling Center. Four percent of the
surveyed students did not know or did not answer the question.
Figure 15: Use: CounselingCenter (n =1,035)


Yes
62.6%
No
33.8%
DK/NA
3.6%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 26
Students who confirmed their use of the Counseling Center were asked to rate their overall satisfaction
with the Center. Figure 16 shows that nearly half of the respondents (48.7%) were “Very satisfied” with
the Counseling Center and another 39 percent were “Somewhat satisfied.” Approximately eight percent
reported that they were “Somewhat dissatisfied” and four percent were “Very dissatisfied.” Less than
two percent did not know or did not answer the question.
Figure 16: Overall Satisfaction: CounselingCenter (n =648)

The next series of questions in the survey asked respondents to rank the importance of specific services
offered by the Counseling Center. Responses to these questions were coded to their level of importance
(“Extremely important” =+3, “Very important” =+2, “Somewhat important” =+1, and “Not at all
important” =0).
Figure 17 displays the mean level of importance assigned to each Counseling Center service that was
presented to the students in the survey. Respondents ranked “Helpfulness of counselors” (2.76) as the
most important of those services tested, followed by “Helpfulness of orientation to formulate an
educational plan” (2.67) and “Availability of counseling appointments” (2.65). Each of these services
received a mean score of 2.00 or higher, indicating that, on average, survey respondents perceived all of
these services as at least “Very important” (and approaching “Extremely important”). To present further
examination of the mean scores, four out of five student respondents (79.9%) indicated that the
“Helpfulness of counselors” was “Extremely important.” Another 17 percent reported that the
“Helpfulness of counselors” was “Very important.” While still rating high in level of importance,
“Availability of counseling appointments” was considered slightly less important with a breakdown of:
“Extremely important” (71.1%) and “Very important” (24.1%).
Very satisfied
48.7%
Somewhat
satisfied
38.8%
Somewhat
dissatisfied
7.5%
Very dissatisfied
3.5%
DK/NA
1.5%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 27
Figure 17: Importance of CounselingCenter Services

After rating the level of importance of each Counseling Center service, respondents were asked to rate
their level of satisfaction with the service. Responses to these questions were also recoded such that,
“Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and “Very dissatisfied” =
-2. The responses were then aggregated to form a mean satisfaction score for each service tested.
Overall, student respondents were on average “Somewhat satisfied” with each of the services tested in
the survey. Students reported the highest level of satisfaction with “Helpfulness of counselors” (1.23),
followed by the “Helpfulness of orientation to formulate an educational plan” (1.15), and the
“Availability of counseling appointments” (.88). To explain the core essence behind the mean scores,
one out of two student respondents (53.8%) were “Very satisfied” with the “Helpfulness of counselors,”
whereas 39 percent were “Very satisfied” with the “Availability of counseling appointments.”
Figure 18: Satisfaction with CounselingCenter Services


2.65
2.67
2.76
.00 1.00 2.00 3.00
Availability of appointments (n =645)
Helpfulness of orientation (n =633)
Helpfulness of counselors (n =645)
.88
1.15
1.23
-2.00 -1.00 .00 1.00 2.00
Availability of appointments (n =635)
Helpfulness of orientation (n =617)
Helpfulness of counselors (n =637)
Not at all
important
Somewhat
important
Very
important
Extremely
important
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 28
Child Development Center
Operated by the college, the Child Development Center is a licensed program that provides care for
children of both Irvine Valley College students and non-students between the ages of two and a half and
five years old (IVC students receive priority registration). Figure 19 shows that only three percent of the
surveyed students enrolled children in the Child Development Center and 93 percent did not.
Figure 19: Use: Child Development Center (n =1,032)

Figure 20 shows that 63 percent of students reported that they were “Very satisfied” and 27 percent
that were “Somewhat satisfied” with the Child Development Center. Eleven percent of the surveyed
students were either “Somewhat dissatisfied” (3.9%) or “Very dissatisfied” (6.6%).
Figure 20: Overall Satisfaction: Child Development Center (n =31)

Yes
3.0%
No
93.1%
DK/NA
3.9%
Very satisfied
62.6%
Somewhat
satisfied
26.8%
Somewhat
dissatisfied
3.9%
Very dissatisfied
6.6%
DK/NA
0.0%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 29
Financial Aid Office
Based on student need and the number of enrolled units, financial aid assists students to mitigate the
cost of attending college. Figure 21 demonstrates that about 34 percent of the respondents received
services from the financial aid office and 63 percent did not. Three percent did not know or did not
answer the question.
Figure 21: Use: Financial Aid Office (n =1,031)

Of those students who reported that they used financial aid, Figure 22 shows that one out of two
respondents (51%) were “Very satisfied” with the Financial Aid Office and almost a third (32%) were
“Somewhat satisfied.” In contrast, 11 percent were “Somewhat dissatisfied” and 6 percent were “Very
dissatisfied.”
Figure 22: Overall Satisfaction: Financial Aid Office (n =355)

Yes
34.4%
No
62.9%
DK/NA
2.7%
Very satisfied
50.5%
Somewhat
satisfied
32.4%
Somewhat
dissatisfied
11.2%
Very dissatisfied
5.5%
DK/NA
0.4%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 30
The next series of questions in the survey asked respondents to rank the importance of specific services
offered by the Financial Aid Office. Responses to these questions were coded as to their level of
importance (“Extremely important” =+3, “Very important” =+2, “Somewhat important” =+1, and “Not
at all important” =0).
Figure 23 ranks the mean level of importance assigned to each financial aid service presented to the
students in the survey. Respondents ranked “Financial aid information” (2.78) as the most important
service of those tested, followed by the “Financial aid website” (2.64), the “Scholarship
information/notification” (2.62), the “Online scholarship application” (2.55), the “Scholarship award
ceremony” (2.03), “Information on veteran’s benefits” (1.53), and “Veteran’s benefits processing”
(1.50). Each of these services received a mean score of 1.00 or higher, indicating that, on average,
student respondents perceived all of these services as at least “Somewhat important.” To define the
mean scores in simple terms, four out of five student respondents (81.8%) believed that the “Financial
aid information” was “Extremely important.” Another 15 percent indicated that it was “Very important.”
While still rating high in importance, “Veteran’s benefits processing” was considered slightly less
important at the rates of: “Extremely important”: (36%) and “Very important” (14.7%).
Figure 23: Importance of Financial Aid Services

After rating the level of importance of each financial aid service, respondents were asked to identify
their level of satisfaction with each service. Responses to these questions were also coded such that,
“Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and “Very dissatisfied” =
-2. The responses were then aggregated to form a mean satisfaction score for each service tested.
1.50
1.53
2.03
2.55
2.62
2.64
2.78
.00 1.00 2.00 3.00
Veteran's benefits processing (n =249)
Information on veteran's benefits (n =258)
Scholarship award ceremony (n =293)
Online scholarship application (n =328)
Scholarship information/notification (n =334)
Financial aid website (n =347)
Financial aid information (n =352)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 31
Figure 24 reveals the respondents’ satisfaction with financial aid services. Overall, student respondents
reported fairly high levels of satisfaction with each service tested in the survey. Students reported the
highest level of satisfaction with access to “Financial aid information” (1.15), followed by the “Online
scholarship application” (1.14), the “Scholarship award ceremony” (1.11), the “Financial aid website”
(1.09), “Information on veteran’s benefits” (1.04), “Veteran’s benefits processing” (1.03) and
“Scholarship information processing” (.96).To further elaborate on the mean scores, one out of two
student respondents (53.5%) were “Very satisfied” with “Financial aid information,” whereas 46 percent
were “Very satisfied” with scholarship information and notifications.
Figure 24: Satisfaction with Financial Aid Services

International Student Center
Approximately three percent of the students that attended Irvine Valley College during the spring
semester (400 out of 15,000) were international students. The International Student Center
accommodates the needs of international students, such as: (1) assistance with admission; (2)
specialized counseling; (3) health insurance; (4) housing; (5) immigration issues; (6) travel assistance;
and (7) transcript evaluation referrals.
In this section of the survey, students were asked if they used programs and services offered by the
International Student Center. Figure 25 reveals that 89 percent of the surveyed students answered
“No,” indicating that they did not use the International Student Center; however, eight percent of the
.96
1.03
1.04
1.09
1.11
1.14
1.15
-2.00 -1.00 .00 1.00 2.00
Scholarship information/notification (n =291)
Veteran's benefits processing (n =134)
Information on veteran's benefits (n =137)
Financial aid website (n =328)
Scholarship award ceremony (n =195)
Online scholarship application (n =278)
Financial aid information (n =344)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 32
surveyed students confirmed that they did use the International Student Center. Three percent of the
respondents did not know or did not answer the question.
Figure 25: Use: International Student Center (n =1,029)

Figure 26 displays the respondents’ overall satisfaction with the International Student Center. Of those
respondents who indicated that they used the International Student Center, 48 percent reported that
they were “Very satisfied” and 43 percent were “Somewhat satisfied.” Eight percent of the respondents
were “Somewhat dissatisfied” and one percent reported that they were “Very dissatisfied.”
Figure 26: Overall Satisfaction: International Student Center (n =83)

Yes
8.1%
No
89.0%
DK/NA
2.9%
Very satisfied
48.2%
Somewhat
satisfied
42.6%
Somewhat
dissatisfied
8.0%
Very dissatisfied
1.2%
DK/NA
0.0%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 33
Matriculation and Assessment Office
In order to help students identify their level of educational skills and goals and appropriately place
students in courses that will increase student success, the matriculation and assessment process
includes an orientation, a basic skills assessment, and educational advisement. This section of the survey
examines student opinions about the services provided by the Matriculation and Assessment Office.
Two out of five student respondents (39.7%) indicated that they have used Matriculation and
Assessment services. More than half of the respondents (54.4%) indicated that they did not use the
services.
Figure 27: Use: Matriculation and Assessment Services (n =1,024)


Yes
39.7%
No
54.4%
DK/NA
5.8%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 34
Students who answered “Yes” were then asked how satisfied they were with the job that the
Matriculation and Assessment Office is doing to provide services. Figure 28 shows the respondents’
overall satisfaction with Matriculation and Assessment Services. Of those respondents who indicated
that they used Matriculation and Assessment Services, 47 percent were “Very Satisfied” and 39 percent
were “Somewhat satisfied.” Eight percent of student respondents were “Somewhat dissatisfied” and
four percent were “Very dissatisfied.” Two percent did not know or did not answer the question.
Figure 28: Overall Satisfaction: Matriculation and Assessment Services (n =407)


Very satisfied
46.6%
Somewhat
satisfied
39.4%
Somewhat
dissatisfied
7.6%
Very dissatisfied
4.0%
DK/NA
2.5%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 35
Health and Wellness Center
In this section of the survey, students were asked if they used the Health and Wellness Center. Then
they were asked to rate their level of satisfaction as well as the level of importance of each service
tested in the survey. The Health and Wellness Center provides services to students that are enrolled in
at least one class and pay a modest student health fee. Students can make an appointment to be seen
by a registered nurse, physician, or psychologist.
Figure 29 shows that only a quarter of the student respondents (25.9%) have taken advantage of the
services offered by the Health and Wellness Center and 72 percent had not. About two percent did not
know or did not answer the question.
Figure 29: Use: Health and Wellness Center (n =1,022)


Yes
25.9%
No
71.8%
DK/NA
2.3%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 36
Table 2 shows that 20 and 21 year old students (36.9%) and students between the ages of 25 to 29 years
(33.1%) were the most likely to use the services provided by the Health and Wellness Center. On the
other hand, students younger than 18 years (9.3%) as well as students older than 49 years (12.5%) were
the least likely to visit the Health and Wellness Center. Of those surveyed, white, non-Hispanic students
were the least likely to use the Health and Wellness Center (see Table 3); however, use does increase as
students increase their academic load (see Table 4).
Table 2: Health and Wellness Center Use by Age

Table 3: Health and Wellness Center Use by Race and Ethnicity

Table 4: Health and Wellness Center Use by Number of Units


<18 Years
(n =43)
18-19 Years
(n =197)
20-21 Years
(n =160)
22-24 Years
(n =150)
25-29 Years
(n =129)
30-49 Years
(n =221)
50+Years
(n =80)
Total
(n =975)
Yes 9.3% 22.3% 36.9% 27.3% 33.1% 26.2% 12.5% 26.4%
No 90.7% 77.7% 63.1% 72.7% 66.9% 73.8% 87.5% 73.6%
White, Non-
Hispanic
(n =466)
Hispanic/
Latino
(n =66)
Black
(n =22)
Asian/Pacific
Islander
(n =291)
Other
(n =22)
Total
(n =867)
Yes 19.5% 34.8% 68.2% 32.0% 36.4% 26.5%
No 80.5% 65.2% 31.8% 68.0% 63.6% 73.5%
<7 Units
(n =251)
7-11.9 Units
(n =226)
12-14.9 Units
(n =326)
15+Units
(n =189)
Total
(n =992)
Yes 14.7% 23.0% 31.9% 37.6% 26.6%
No 85.3% 77.0% 68.1% 62.4% 73.4%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 37
Students gave very positive feedback about the Health and Wellness Center. About 72 percent of the
respondents (71.6%) reported that they were “Very satisfied” with student health services (see Figure
30). Nearly a quarter of the student respondents (24.1%) were “Somewhat satisfied.” Less than three
registered dissatisfactions (“Somewhat dissatisfied” 2.5%; “Very dissatisfied” 0.4%).
Figure 30: Overall Satisfaction: Health and Wellness Center (n =264)

After rating overall satisfaction, respondents were asked to identify the level of importance for each
Health and Wellness Center service. Responses to these questions were also recoded such that, “Very
satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and “Very dissatisfied” =-2.
The responses were then aggregated to form a mean satisfaction score for each service tested.
Overall, student respondents reported fairly high levels of importance with each of the services tested in
the survey (see Figure 31). Students reported the highest level of importance with “Quality of health
care” (2.79), followed by the “Availability of medical appointments” (2.72), the “Availability of health
information” (2.64), and the “Availability of counseling appointments” (2.62). To supplement the results
for the mean scores, four out of five student respondents (81.1%) believed that the “Quality of health
care” was “Extremely important.” Another 17 percent indicated that the “Quality of health care” was
“Very important.” While still rating high in level of importance, “Availability of counseling appointments”
was considered slightly less important: “Extremely important” (74%) and “Very important” (16.5%).
Very satisfied
71.6%
Somewhat
satisfied
24.1%
Somewhat
dissatisfied
2.5%
Very dissatisfied
0.4% DK/NA
1.4%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 38
Figure 31: Importance of Health and Wellness Center Services

After rating the level of importance for each Health and Wellness Center service, respondents were
asked to identify their level of satisfaction with the service. After coding these responses such that,
“Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and “Very dissatisfied” =
-2, the responses were combined into a mean score for satisfaction.
Surveyed students were most satisfied with the “Availability of health information” (1.63), followed by
the “Quality of health care” (1.62), the “Availability of counseling appointments” (1.56), and the
“Availability of medical appointments” (1.52). To give perspective on the mean scores, more than two-
thirds of the student respondents (67.6%) were “Very satisfied” with the “Availability of health
information,” whereas slightly less (60.9%) were “Very satisfied” with the “Availability of medical
appointments.”
Figure 32: Satisfaction with Health and Wellness Center Services

2.62
2.64
2.72
2.79
.00 1.00 2.00 3.00
Availability of counseling appts. (n =259)
Availability of health information (n =262)
Availability of medical appts. (n =261)
Quality of health care (n =262)
1.52
1.56
1.62
1.63
-2.00 -1.00 .00 1.00 2.00
Availability of medical appts. (n =245)
Availability of counseling appts. (n =226)
Quality of health care (n =251)
Availability of health information (n =244)
Not at all
important
Somewhat
important
Very
important
Extremely
important
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 39
CalWORKs
The college participates in the CalWORKs program that is designed to help students fulfill their Welfare-
To-Work Training. Eligible students (9+units) may receive assistance with child care, financial aid,
counseling, and workshops. Students were asked if they used the programs and services offered by the
IVC CalWORKs Program. Only three percent of the student sample indicated that they use CalWORKs.
Figure 33: Use: CalWORKs (n =1,021)

Of those students who indicated that they used CalWORKs, 67 percent were “Very satisfied” and 20
percent were “Somewhat satisfied.” About 13 percent were “Somewhat dissatisfied” and none of the
surveyed students reported that they were “Very dissatisfied.”
Figure 34: Overall Satisfaction: CalWORKs (n =32)

Yes
3.1%
No
90.7%
DK/NA
6.2%
Very satisfied
66.7%
Somewhat
satisfied
20.4%
Somewhat
dissatisfied
12.9%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 40
Extended Opportunity Programs and Services (EOPS)
Extended Opportunity Programs and Services (EOPS) offer a wide range of services to economically
disadvantaged students. Eligible students receive specialized counseling, book loans, retention services,
and other additional support services. EOPS encourages students to take advantage of these services in
an effort to help them reach their educational goals and achieve academic success.
The survey asked students if they used EOPS programs and services. Figure 35 shows that 13 percent of
the student respondents used EOPS and 83 percent did not. Four percent did not know or did not
answer the question.
Figure 35: Use: EOPS(n =1,021)


Yes
12.6%
No
83.0%
DK/NA
4.3%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 41
Next, the students were asked to rate their overall level of satisfaction with the services offered by
EOPS. Of those student respondents who indicated that they used EOPS, four out of five student
respondents (82.6%) were “Very satisfied” (see Figure 36). About 15 percent indicated that they were
“Somewhat satisfied” with the services. Only two percent were “Somewhat dissatisfied” and less than
one percent (0.8%) reported that they were “Very dissatisfied.”
Figure 36: Overall Satisfaction: EOPS(n =129)

Disabled Students Programs and Services (DSP&S)
Irvine Valley College realizes that disabled students encounter many obstacles that may interfere with
course completion. It is of the utmost importance that IVC offer opportunity to all students, making
accessibility a non factor. Disabled Students Programs and Services (DSP&S) help disabled students to
transition into community college by providing assistance to accommodate their special needs, such as
note-takers, adapted computer equipment, testing accommodations, tutors, and specialized counseling.
This section of the survey asked students if they used DSP&S. If so, the respondents were asked to rate
the following: (1) overall satisfaction; (2) importance of each service offered; and (3) satisfaction with
each service offered.

Very satisfied
82.6%
Somewhat
satisfied
14.9%
Somewhat
dissatisfied
1.7%
Very dissatisfied
0.8%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 42
Figure 37 shows that four percent of the respondents used DSP&S and 94 percent did not. Two percent
of the surveyed students did not know or did not answer the question.
Figure 37: Use: DSP&S(n =1,004)

Figure 38 displays the respondents’ overall satisfaction with DSP&S. Of those students who indicated
that they used DSP&S, 57 percent were “Very satisfied,” and 39 percent were “Somewhat satisfied.”
Two percent were “Somewhat dissatisfied” and two percent reported that they were “Very dissatisfied.”
Figure 38: Overall Satisfaction: DSP&S(n =40)

Yes
4.0%
No
93.9%
DK/NA
2.1%
Very satisfied
57.2%
Somewhat
satisfied
38.7%
Somewhat
dissatisfied
2.1%
Very dissatisfied
2.0%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 43
The next series of questions in the survey asked respondents to rank the importance of specific services
offered by DSP&S as well as their satisfaction levels with the efforts to provide each of the services
tested. Respondents were first asked whether they thought a service was “Extremely important,” “Very
important,” “Somewhat important,” or “Not at all important.” The responses to these question were
coded to their level of importance (“Extremely important” =+3, “Very important” =+2, “Somewhat
important” =+1, and “Not at all important” =0).
Figure 39 ranks in order the mean level of importance assigned to each DSP&S service presented to the
students in the survey. Respondents ranked having “Counseling services” (2.75) as the most important
service of those tested, followed by the “Disability-related accommodations” (2.73), “Academic
diagnostic assessments” (2.61), “Program information and eligibility requirements” (2.59), and “Adapted
physical education” (2.27). Each of these services received high mean scores (2.00+), indicating that, on
average, student respondents perceived all of these services as at least “Very important.” To further
explain results for the mean scores, three quarters of the DSP&S students (78.5%) believed that the
“Counseling services” were “Extremely important.” Another 18 percent indicated that “Counseling
services” were “Very important.” While still rating high in level of importance, “Adapted physical
education” was considered slightly less important: “Extremely important” (62.8%) and “Very important”
(14.2%).
Figure 39: Importance of DSP&SServices

After rating the level of importance of each DSP&S service, respondents were asked to identify their
level of satisfaction with the college’s efforts to provide the service. Responses to these questions were
also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1,
and “Very dissatisfied” =-2. The responses were then aggregated to form a mean score for satisfaction
for each service tested.
2.27
2.59
2.61
2.73
2.75
.00 1.00 2.00 3.00
Adapted PE (n =34)
Program information (n =39)
Academic diagnostic services (n =37)
Disability-related accommodations (n =37)
Counseling services (n =37)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 44
Overall, student respondents reported fairly high levels of satisfaction with each of the DSP&S services
tested in the survey (see Figure 40). Students reported the highest level of satisfaction with “Program
information and eligibility requirements” (1.80), followed by “Adapted physical education” (1.75),
“Disability-related accommodations” (1.68), “Academic diagnostic assessments” (1.66), and “Counseling
services” (1.65). Each of these services received a mean score of 1.00 or higher, indicating that, on
average, survey respondents were at least “Somewhat satisfied.” To provide insight for the mean scores,
four out of five student respondents (79.9%) were “Very satisfied” with “Program information and
eligibility requirements.” Similarly, 77 percent were “Very satisfied” with the “Counseling services.”
Figure 40: Satisfaction with DSP&SServices

Student Activities
Students who wish to engage themselves in co-curricular activities have more than 30 clubs to choose
from and a variety of athletic activities. Some examples of the student clubs include the Accounting
Society, Multicultural club, Political Science club, and Young Engineers club. Some examples of the
athletic activities that are offered on campus include soccer, golf, baseball and basketball. This section of
the survey asked students to indicate if they participated in any student activities. The respondents who
confirmed that they were involved in student activities were then asked to rate their overall satisfaction.
Figure 41 demonstrates that 83 percent of the student sample did not engage in co-curricular activities.
However, 15 percent of the respondents confirmed that they did participate in student clubs or
activities. Two percent of the surveyed students did not know or did not answer the question.
1.65
1.66
1.68
1.75
1.80
-2.00 -1.00 .00 1.00 2.00
Counseling services (n =37)
Academic diagnostic services (n =35)
Disability-related accommodations (n =36)
Adapted PE (n =29)
Program information (n =36)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 45
Figure 41: Participate in Student Clubs or Activities (n =1,000)

Of those students who confirmed that they participated in co-curricular activities, 51 percent reported
that they were in the “Honors program” (see Figure 42). More than a quarter of the student
respondents (27%) participated in “Athletics or Cheerleading.” About 19 percent were involved in co-
curricular competitions and 17 percent of the surveyed students were in a program that allowed them
to study abroad.
Figure 42: Participate in Student Programs (n =124)

NOTE: Multiple responses were permitted for this question. The figure shows the percentage of respondents that selected each student
program; therefore, the percentage reported will sum to greater than 100 percent.

Yes
14.7%
No
83.4%
DK/NA
1.9%
16.6%
19.3%
27.0%
51.5%
0% 20% 40% 60%
Study abroad (n =21)
Co-curricular competitions (n =24)
Athletics/Cheerleading (n =34)
Honors program (n =64)

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 46
Next, students who participated in campus clubs and activities were asked to rate their level of
satisfaction. One out of two student respondents (50.2%) indicated that they were “Very satisfied” (see
Figure 43). Three out of ten respondents (33.0%) were “Somewhat satisfied.” Ten percent of the student
respondents reported that they were “Somewhat dissatisfied” and five percent of the respondents were
“Very dissatisfied.” Less than one percent (0.5%) did not know or did not answer the question.
Figure 43: Overall Satisfaction: Student Clubs and Activities (n =147)

After rating the overall satisfaction with Student Activities, respondents were asked to identify their
level of satisfaction with the college’s efforts to provide the specific activity. Responses to these
questions were also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat
dissatisfied” =-1, and “Very dissatisfied” =-2. Students who had not participated in the activity were
allowed to select “Did not use.” Excluding the “Did not use” responses, mean scores for satisfaction
were calculated for each service tested.
Overall, student respondents reported fairly high levels of satisfaction with each of the Student Activities
tested in the survey (see Figure 44). Students reported the highest level of satisfaction with “Student
government and events” (1.21), followed by “High School Senior Day” (1.21), “Campus
clubs/organizations” (1.17), “Career days” (1.17), “Recreation room” (1.16), “Club fairs” (1.15), “ASIVC
Card discounts” (.99), “ASIVC Card price” (.95), and “Information about student government/clubs”
(.92). To further elaborate on the results from the mean scores, 47 percent of the students were “Very
satisfied” with “Student government and events,” whereas two out of five (39.9%) were “Very satisfied”
with the “Information on student government/clubs.”
Very satisfied
50.2%
Somewhat
satisfied
33.0%
Somewhat
dissatisfied
10.9%
Very dissatisfied
5.4%
DK/NA
0.5%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 47
Figure 44: Satisfaction with Student Activities

Outside Vendors
In this section of the survey, students were asked to rate their overall level of satisfaction with the
outside vendors that provide services at the college. Such vendors include the college bookstore, the
coffee cart located next to the main quad, all food and beverage vending machines, and the Cafeteria.
These results are shown in Figure 45.
Nearly three out of ten student respondents (29%) were “Very satisfied” with the College bookstore,
while two out of five (43.7%) were “Somewhat satisfied.” In contrast 13 percent of the students
surveyed were “Somewhat dissatisfied” with the College bookstore and seven percent were “Very
dissatisfied.” Seven percent of the students did not know or did not answer the question.
More than a quarter of the students (27.7%) were “Very satisfied” with the coffee cart and another 28
percent indicated that they were “Somewhat satisfied.” Seven percent of the respondents were
“Somewhat dissatisfied” with the coffee cart and three percent were “Very dissatisfied.” The remaining
students (34.3%) did not have experience with this vendor.
.92
.95
.99
1.15
1.16
1.17
1.17
1.21
1.21
-2.00 -1.00 .00 1.00 2.00
Information on student govt./clubs (n =359)
ASIVC Card price (n =404)
ASIVC Card discounts (n =380)
Club fairs (n =348)
Recreation room (n =340)
Career days (n =361)
Campus clubs/organizations (n =362)
High School Senior Day (n =291)
Student government and events (n =322)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

ASSESSMENT OF STUDENT PROGRAMS AND SERVICES 48
Two out of five student respondents (21.9%) were “Very satisfied” with the food vending machines,
whereas three out of ten (31.3%) were “Somewhat satisfied.” On the other hand, twelve percent of the
students were “Somewhat dissatisfied” with the food vending machines and six percent were “Very
dissatisfied.” The remaining students (29%) did not have an opinion or did not answer the question.
Figure 45 also shows that 23 percent of the respondents were “Very satisfied” with the cafeteria,
whereas 29 percent were “Somewhat satisfied.” In contrast, 13 percent of the students surveyed were
“Somewhat dissatisfied” and seven percent were “Very dissatisfied.”
Lastly, Figure 45 displays similar opinions about the cafeteria and the beverage vending machines: 24
percent of the surveyed students were “Very satisfied” with the beverage vending machines, while 29
percent were “Somewhat satisfied.” Other students indicated that they were “Somewhat dissatisfied”
(13%) or “Very dissatisfied” (7%). The remaining students (27%) had not used any of the vending
machines on campus or did not answer the question.
Figure 45: Overall Satisfaction with Outside Vendors



24%
23%
22%
28%
29%
29%
29%
31%
28%
44%
13%
13%
12%
7%
13%
7%
7%
6%
3%
7%
27%
28%
29%
34%
7%
0% 20% 40% 60% 80% 100%
Beverage vending machines
Cafeteria
Food vending machines
Coffee cart
College bookstore
Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied DK/NA

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

IVC INTERNET SITES 49
IVC INTERNET SITES
MySite is an online portal that can be accessed by entering a student ID and pin number. The site
features a panel which allows students to check their e-mail, register for classes, view grades, and pay
college fees such as, tuition or student health fees. MySite is popular among IVC students for its
convenience and ability to monitor academic related information. The survey asked students to rate
their satisfaction with the site and to rank the importance for each feature.
MySite
Nearly three out of five student respondents (57.6%) were “Very satisfied” with MySite (see Figure 46).
More than a third of the respondents (36.2%) indicated that they were “Somewhat satisfied.” Four
percent were “Somewhat dissatisfied” and one percent reported that they were “Very dissatisfied.” One
percent did not know or did not answer the question.
Figure 46: Overall Satisfaction: MySite (n =1,017)

The next series of questions in the survey asked respondents to rank the importance of and satisfaction
with specific features offered by MySite. Responses to the importance items were coded so that
“Extremely important” =+3, “Very important” =+2, “Somewhat important” =+1, and “Not at all
important” =0. Responses to the satisfaction questions were coded in the following manner: “Very
satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and “Very dissatisfied” =-2.
The responses were then aggregated to form a mean score for importance and satisfaction for each
feature of MySite tested.
Figure 47 rank orders the mean level of importance assigned to each MySite feature presented to the
students in the survey. Respondents ranked having “Access to information that you need” (2.82) as the
Very satisfied
57.6%
Somewhat
satisfied
36.2%
Somewhat
dissatisfied
4.1%
Very dissatisfied
0.9% DK/NA
1.2%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

IVC INTERNET SITES 50
most important feature of those tested, followed by the “Ease of navigating the site” (2.73), “Access to a
variety of information” (2.62), and “Overall appearance of the site” (2.05). Each of these aspects of the
website received a mean score of 2.00 or higher, indicating that, on average, survey respondents
perceived all of these features as at least “Very important.” To define the results for the mean scores in
simple terms, four out of five student respondents (84.4%) indicated that having “Access to information
that you need” was “Extremely important” and another 14 percent reported that access to necessary
information was “Very important.” While still rating high in level of importance, the respondents
thought the “Overall appearance” of MySite was slightly less important: “Extremely important” (45.4%)
and “Very important” (21.9%).
Figure 47: Importance of MySite Features


2.05
2.62
2.73
2.82
.00 1.00 2.00 3.00
Overall appearance (n =1,007)
Access to variety of information (n =1,006)
Ease of navigating site (n =1,007)
Access to necessary information (n =1,009)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

IVC INTERNET SITES 51
Overall, student respondents reported fairly high levels of satisfaction with each of the MySite features
tested in the survey (see Figure 48). Students reported the highest level of satisfaction with “Access to
information that you need” (1.38), followed by “Access to a variety of information” (1.37), “Overall
appearance of the site” (1.35), and “Ease of navigating the site” (1.32). To illustrate the comparability of
the expressed satisfaction of the students, 55 percent of the respondents were “Very satisfied” with
having “Access to information that you need” and 51 percent were “Very satisfied” with the “Overall
appearance of the site.”
Figure 48: Satisfaction with MySite Features


1.32
1.35
1.37
1.38
-2.00 -1.00 .00 1.00 2.00
Ease of navigating site (n =1,000)
Overall appearance (n =996)
Access to variety of information (n =996)
Access to necessary information (n =1,003)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

IVC INTERNET SITES 52
IVC Website
The IVC Website contains a wealth of information for current and prospective students, such as class
schedules and student catalogs, access to MySite and student e-mail, links to campus offices, programs
and services, important campus events and announcements, and access to the IVC library. Overall,
students reported satisfaction with the IVC website. Figure 49 shows that one out of two student
respondents (54.4%) were “Very satisfied” and nearly two out of five (38.3%) were “Somewhat
satisfied.” Three percent were “Somewhat dissatisfied” and one percent indicated that they were “Very
dissatisfied.” Four percent did not know or did not answer the question.
Figure 49: Overall Satisfaction: IVC Website (n =1,013)

The next series of questions in the survey asked respondents to rank the importance of specific IVC
Website features. Responses to these questions were coded to their level of importance (“Extremely
important” =+3, “Very important” =+2, “Somewhat important” =+1, and “Not at all important” =0).
Figure 50 shows that the student respondents ranked “Access to information that you need” (2.80) as
the most important service of those tested, followed by the “Ease of navigating the site” (2.74), “Access
to variety of information” (2.66), and the “Overall appearance of the site” (2.19). Each website feature
received a mean score of 2.00 or higher, indicating that the respondents on average rank all website
features as at least “Very important.” To further explain results from the mean scores, four out of five
student respondents (82.4%) believed that having “Access to information that you need” was
“Extremely important.” Another 15 percent indicated that having “Access to information that you need”
was “Very important.” While still rating high in level of importance, “Overall appearance of the site” was
considered slightly less important: “Extremely important” (48.5%) and “Very important” (26.9%).
Very satisfied
54.4%
Somewhat
satisfied
38.3%
Somewhat
dissatisfied
2.6%
Very dissatisfied
1.0%
DK/NA
3.7%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

IVC INTERNET SITES 53
Figure 50: Importance of IVC Website Features

After rating the level of importance for each IVC Website feature, respondents were asked to identify
their level of satisfaction with the college’s efforts to provide the features. Responses to these questions
were coded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1,
and “Very dissatisfied” =-2. The responses were then aggregated to form a mean satisfaction score for
each service tested. Overall, student respondents reported fairly high levels of satisfaction with each of
the features tested in the survey (see Figure 51). Students reported the highest level of satisfaction with
the “Overall appearance of the site” (1.40), followed by “Access to variety of information” (1.40),
“Access to information that you need” (1.38), and the “Ease of navigating the site” (1.32). Each website
feature received a mean score of 1.00 or higher, indicating that the respondents were on average,
“Somewhat satisfied.”
Figure 51: Satisfaction with IVC Website Features

2.19
2.66
2.74
2.80
.00 1.00 2.00 3.00
Overall appearance (n =990)
Access to variety of information (n =990)
Ease of navigating site (n =991)
Access to necessary information (n =993)
1.32
1.38
1.40
1.40
-2.00 -1.00 .00 1.00 2.00
Ease of navigating site (n =976)
Access to necessary information (n =980)
Access to variety of information (n =975)
Overall appearance (n =968)
Not at all
important
Somewhat
important
Very
important
Extremely
important
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 54
INSTRUCTION
In this section of the survey, students were asked to provide their perception of instructional related
items. The questions that were presented to the students in the survey focused on the following: (1)
course syllabi; (2) perception of instructor knowledge; (3) classroom materials; (4) assignments; (5)
fair/objective instructors when presenting course material; (6) fair grading practices; (7) ability to take
all the lower level courses that are needed; (8) feedback from instructors; and (9) advanced courses that
are offered.
Sorted by the highest percentage of respondents that agreed with the statement, Figure 52 shows that
55 percent of the student respondents “Strongly agree” that the course syllabi was provided and
followed, whereas 36 percent “Somewhat agree.” Five percent of the student respondents “Somewhat
disagree” and two percent reported that they “Strongly disagree.” Three percent did not know or did
not answer the question.
More than half of the surveyed students (57.6%) “Strongly agree” that the instructors are
knowledgeable, while 33 percent “Somewhat agree.” Five percent of the respondents “Somewhat
disagree” and one percent indicated that they “Strongly disagree.” Three percent did not know or did
not answer the question.
As shown in Figure 52, 51 percent of the respondents “Strongly agree” that the classroom materials are
appropriate, whereas 39 percent “Somewhat agree.” Five percent of the surveyed students indicated
that they “Somewhat disagree.” Less than one percent of the respondents (0.7%) reported that they
“Strongly disagree.” Four percent did not know or did not answer the question.
The figure also displays that 53 percent of student respondents “Strongly agree” that the assignments
are relevant to the course material, while 36 percent “Somewhat agree.” Six percent of the students
“Somewhat disagree” and two percent indicated that they “Strongly disagree.” Three percent did not
know or did not answer the question.
Half of the surveyed students (50%) “Strongly agree” that the instructors are objective when presenting
the course material, whereas (37.1%) “Somewhat agree.” Eight percent “Somewhat disagree” and two
percent “Strongly disagree.” Three percent did not know or did not answer the question.
Nearly half of the student respondents (48.6%) “Strongly agree” that the grading practices are fair,
whereas 38 percent “Somewhat agree.” Seven percent of the surveyed students indicated that they
“Somewhat disagree” and two percent “Strongly disagree.” Four percent did not know or did not answer
the question.
One out of two student respondents (51.9%) “Strongly agree” that they are able to take the lower level
classes that they need, whereas three out of ten respondents (31%) “Somewhat agree” (see Figure 52).
Five percent of the surveyed students “Somewhat disagree” and two percent indicated that they
“Strongly disagree.” Ten percent did not know or did not answer the question.

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 55
More than two-thirds of the respondents either “Strongly agree” (45.1%) or “Somewhat agree” (37.1%)
that the instructors provide timely feedback (see Figure 52). On the other hand, 11 percent of the
students indicated that they “Somewhat disagree” and four percent “Strongly disagree.” Three percent
did not know or did not answer the question.
Lastly, 32 percent of the surveyed students “Strongly agree” that the advanced courses are offered
frequently enough and another 30 percent “Somewhat agree.” In comparison, 12 percent of the
respondents “Somewhat disagree,” while five percent “Strongly disagree.” Many students (22%)
answered “Don’t know” when responding to this particular question, suggesting that these students
have not had to schedule more advanced courses.
Figure 52: Student Perception of Instructional Items


32%
45%
52%
49%
50%
53%
51%
58%
55%
30%
37%
31%
38%
37%
36%
39%
33%
36%
12%
11%
5%
7%
8%
6%
5%
5%
5%
5%
4%
22%
3%
10%
4%
3%
3%
4%
3%
3%
0% 20% 40% 60% 80% 100%
Advanced courses offered frequently enough
Instructors provide timely feedback
Students can take lower level courses that they need
Grading practices are fair
Instructors are objective when presenting material
Assignments are relevant to course
Classroom materials appropriate
Instructors are knowledgeable
Syllabi provided and followed
Strongly agree Somewhat agree Somewhat disagree Strongly disagree DK

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 56
Campus Publications
The college generates campus publications for the following reasons: (1) to reflect college practices; (2)
to provide information about courses and programs; (3) to provide information about student services;
and (3) to provide information about degrees and certificates. This section of the survey asked the
students to give their perception about the accuracy of campus publications.
Figure 53 displays that nearly one out of two student respondents (48.5%) “Strongly agree” that college
publications clearly reflect college practices. More than a third of the students (34.8%) “Somewhat
agree” with this sentiment. On the other hand, seven percent of the respondents “Somewhat disagree”
and one percent “Strongly disagree” that college publications accurately report college procedures. Nine
percent did not know or did not answer the question.
The figure below also demonstrates that a strong majority of the students (82.8%) in the survey agree
that the information about courses, programs, and services is clear (“Strongly agree” 43.1%; “Somewhat
agree” 39.7%). Ten percent of the respondents “Somewhat disagree” and two percent “Strongly
disagree.” Five percent did not know or did not answer the question.
In addition, the figure shows that 40 percent of the student respondents “Strongly agree” that
information about degrees and certificates are clearly described and another 39 percent “Somewhat
agree.” In contrast, 11 percent of the respondents “Somewhat disagree” and three percent “Strongly
disagree.” Eight percent did not know or did not answer the question
Figure 53: Student Perceptions about the Accuracy of Campus Publications (n =960)


40%
43%
48%
39%
40%
35%
11%
10%
7%
3%
2%
1%
8%
5%
9%
0% 20% 40% 60% 80% 100%
Information about degrees/ certificates is clear
Information about courses, programs, services is
clear
College publications clearly reflect college practices
Strongly agree Somewhat agree Somewhat disagree Strongly disagree DK/NA

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 57
Diversity
Diversity is a critical component of any academic institution hoping to foster openness and respect for
all students with different backgrounds and points of view. Irvine Valley College prides itself on a
commitment to promoting a diverse campus. Figure 54 represents the students’ perception of campus
diversity. More than half (58.1%) of the respondents agreed strongly that they are treated with respect
and dignity and another 34 percent reported that they “Somewhat agree” with this statement. Only four
percent of the surveyed students indicated that they “Somewhat disagree,” whereas one percent
“Strongly disagree.” Three percent did not know or didn’t answer the question.
According to Figure 54, 86 percent of the surveyed students believed that they are treated fairly at IVC
(“Strongly agree” 51.3%; “Somewhat agree” 35.2%). In contrast, five percent of the respondents
“Somewhat disagree” and two percent “Strongly disagree.” Seven percent did not know or did not
answer the question.
Smaller, but still healthy percentages of students agreed that “IVC promotes student diversity.” For
example, 50 percent of the respondents “Strongly agree” and 30 percent “Somewhat agree” that IVC
promotes student diversity. The percentage of students disagreeing with this statement remained
constant compared to the other two items measuring diversity, with six percent of the surveyed
students indicating that they “Somewhat disagree” and two percent “Strongly disagree.” The remaining
students (13%) did not know or did not answer the question.
Figure 54: Campus Diversity


50%
51%
58%
30%
35%
34%
6%
5%
4%
2%
2%
1%
13%
7%
3%
0% 20% 40% 60% 80% 100%
IVC promotes student diversity
Students are treated fairly
I am treated with respect and dignity
Strongly agree Somewhat agree Somewhat disagree Strongly disagree DK/NA

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 58
Student Progress
Personal growth from attending an institution of higher education may be in part due to the unique
experiences that each student encounters. Another factor critical to personal growth is progressing as a
student, gaining knowledge, and improving oneself academically in ways that may not have been
achieved outside of college. In this section of the survey, the students were asked to give their
perception of the progress that they’ve made since attending IVC. For example, students were
presented with questions that asked about their developing interest in politics/economics as well as
improving their math ability and increasing ability to get along with other people.
Respondents were asked to identify their level of progress. Responses to these questions were also
recoded such that, “A lot of progress” =+3, “Some progress” =+2, “Little progress” =+1, and “No
progress” =0. The responses were then aggregated to form a mean score for each item.
Located on the next page, Figure 55 displays the mean scores for the perception of student progress.
The students reported, on average, fairly high levels of progress. The students reported the most
progress with “Improving your ability to learn on own, pursue ideas, and find the information you need”
(2.37), followed by “Understanding yourself, your abilities, and your interests” (2.27), and “Clarifying
your educational goals” (2.22). Student respondents reported the lowest level of progress with
“Developing an interest in political and economic events” (1.90), followed by “Becoming a more
effective public speaker” (1.89), and “Developing an appreciation of the arts and music” (1.89). Overall,
the aggregated results in Figure 55 demonstrate that the students have experienced, “Some progress.”

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 59
Figure 55: Self-Reported Perceptions of Student Progress

1.89
1.89
1.90
1.92
1.94
1.98
2.00
2.00
2.01
2.05
2.11
2.11
2.17
2.20
2.22
2.27
2.37
.00 1.00 2.00 3.00
Appreciating the arts (n =770)
Becoming a better speaker (n =796)
Developing interest in politics/economics (n =796)
Gaining awareness of civic responsibilities (n =799)
Using computer effectively (n =815)
Understanding literature (n =779)
Understanding role of science/technology (n =795)
Understanding scientific concepts (n =769)
Acquiring job skills (n =815)
Improving math ability (n =796)
Becoming a better writer (n =819)
Appreciating different cultures (n =817)
Clarifying career goals (n =861)
Increasing ability to get along with people (n =843)
Clarifying educational goals (n =871)
Understanding self (n =866)
Improving ability to learn on own (n =871)
Noprogress Little progress Some progress A lot of
progress

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

INSTRUCTION 60
Table 5 shows that students that have earned 48 units or more report higher levels of progress on
average across all of the items tested in the survey than students who have earned less than 48 units.
Table 5: Self-Reported Perceptions of Student Progress by Units Earned

<48 Units
(n =595)
48+Units
(n =297)
Total
(n =891)
Improvingability to learn on own 2.32 2.46 2.37
Understandingself 2.22 2.39 2.27
Clarifyingeducational goals 2.16 2.38 2.23
Increasingability to get alongwith people 2.16 2.30 2.21
Clarifyingcareer goals 2.11 2.32 2.18
Appreciatingdifferent cultures 2.05 2.23 2.11
Becominga better writer 2.05 2.22 2.11
Improvingmath ability 1.97 2.22 2.06
Acquiringjob skills 1.97 2.12 2.02
Understandingscientific concepts 1.92 2.16 2.01
Understandingrole of science/technology 1.89 2.21 2.00
Understandingliterature 1.92 2.11 1.98
Usingcomputer effectively 1.88 2.07 1.94
Gainingawareness of civic responsibilities 1.85 2.07 1.92
Developinginterest in politics/economics 1.83 2.06 1.91
Becominga better speaker 1.80 2.09 1.90
Appreciatingthe arts 1.83 2.03 1.90
All items 2.01 2.20 2.08

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 61
LIBRARY SERVICES
In this section of the survey, respondents were asked a series of questions about their use of and
opinions about the library as well as the Learning Center (which is located in the Library). Nearly two-
thirds (64.2%) of the students reported that they have used a library program or service (see Figure 56).
Table 6 shows that students who are 20 or 21 years old were the most likely to report that they use
library programs and services (80.1%), whereas use tends to tail off for older students. As reported in
Table 7, library use is lower for those students who are taking less than seven units (50.2%) than for
those students taking seven units or more (72.4%+).
Figure 56: Use: Library Services (n =1,073)

Table 6: Library Use by Age

NOTE: The results presented do not include "Don't know" or missing responses.
Table 7: Library Use by Number of Units

NOTE: The results presented do not include "Don't know" or missing responses.
Yes
64.2%
No
30.2%
DK/NA
5.6%
<18 Years
(n =45)
18-19 Years
(n =200)
20-21 Years
(n =161)
22-24 Years
(n =150)
25-29 Years
(n =130)
30-49 Years
(n =223)
50+Years
(n =80)
Total
(n =989)
Yes 66.7% 75.5% 80.1% 75.3% 68.5% 59.2% 40.0% 68.4%
No 33.3% 24.5% 19.9% 24.7% 31.5% 40.8% 60.0% 31.6%
<7 Units
(n =253)
7-11.9 Units
(n =228)
12-14.9 Units
(n =332)
15+Units
(n =191)
Total
(n =1,006)
Yes 50.2% 72.4% 73.8% 77.0% 68.1%
No 49.8% 27.6% 26.2% 23.0% 31.9%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 62
Of those respondents who indicated that they use the library, 63 percent reported that they use the
library for an average of less than five hours during a typical week. Another quarter of the students
(24.5%) in the survey typically use the library from five to nine hours per week. Only 11 percent use the
library for ten hours or more during a typical week (10-14 hours: 5.9%; 15-19 hours: 2.0%; 20+hours:
3.5%). About two percent of the respondents did not know how frequently they used the library.
As shown in Table 8 and Table 9, student respondents between the ages of 25 and 29 years and
students carrying 15 units or more were the most frequent users of the library.
Figure 57: Frequency of Use: Library Services (n =688)

Table 8: Frequency of Library Use by Age

<5 hours
62.6%
5-9 hours
24.5%
10-14 hours
5.9%
15-19 hours
2.0%
20+hours
3.5%
DK
1.6%
<18 Years
(n =30)
18-19 Years
(n =150)
20-21 Years
(n =129)
22-24 Years
(n =113)
25-29 Years
(n =89)
30-49 Years
(n =131)
50+Years
(n =32)
Total
(n =674)
<5 Hours 79.3% 64.0% 60.5% 64.6% 56.2% 68.9% 40.6% 62.9%
5-9 Hours 17.2% 22.7% 25.6% 26.5% 23.6% 21.2% 40.6% 24.3%
10+Hours 3.4% 12.0% 12.4% 6.2% 20.2% 9.8% 9.4% 11.3%
DK 0.0% 1.3% 1.6% 2.7% 0.0% 0.0% 9.4% 1.5%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 63
Table 9: Frequency of Library Use by Number of Units

Next, the respondents were asked when they typically use library services. The most frequently
mentioned time period of typical library use was between 9:00am and 6:00pm (9:00am-11:59am:
20.6%; 12:00pm-2:59pm: 25.6%; 3:00pm-5:59pm: 24.4%). Evening between 6:00pm and 9:00pm was
mentioned 18 percent of the time and early morning between 6:00am and 8:59am was mentioned
seven percent of the time. Solely using the online catalog and databases was mentioned about five
percent of the time (See Figure 58).
Figure 58: Time of Use: Library Services (Multiple Responses)

NOTE: Respondents were allowed to select multiple time periods.
<7 Units
(n =127)
7-11.9 Units
(n =164)
12-14.9 Units
(n =245)
15+Units
(n =147)
Total
(n =683)
<5 Hours 62.2% 73.2% 61.2% 53.1% 62.5%
5+Hours 33.1% 26.2% 37.6% 46.3% 35.9%
DK 4.7% 0.6% 1.2% 0.7% 1.6%
4.5%
17.8%
24.4%
25.6%
20.6%
7.1%
0% 5% 10% 15% 20% 25% 30%
On-line only
Evening (6:00pm-9:00pm)
Late Afternoon (3:00pm-5:59pm)
Early Afternoon (12:00pm-2:59pm)
Late Morning (9:00am-11:59am)
Early Morning (6:00am-8:59am)

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 64
Table 10: Time of Library Use by Age

Overall, respondents to the survey indicated a high level of satisfaction with the programs and services
offered by the library. Half of the students (49.7%) reported that they were “Very satisfied” with the job
the library was doing to provide services and another 40 percent (41.6%) indicated that they were
“Somewhat satisfied.” Only about seven percent of those surveyed (7.4%) reported that they were
either “Somewhat dissatisfied” (5.9%) or “Very dissatisfied” (1.5%) with library services. One percent of
the respondents who used the library did not know or did not report their opinions about their
satisfaction levels (See Figure 59).
Figure 59: Overall Satisfaction: Library Services (n =688)

The next series of questions in the survey asked respondents to rank the importance of specific services
offered by the library as well as their satisfaction levels with the efforts to provide each of the services
tested. Respondents were first asked whether they thought a service was “Extremely important,” “Very
<18 Years
(n =48)
18-19 Years
(n =295)
20-21 Years
(n =271)
22-24 Years
(n =223)
25-29 Years
(n =161)
30-49 Years
(n =255)
50+Years
(n =84)
Total
(n =1,337)
Early morning(6:00am-8:59am) 3.1% 6.8% 6.1% 4.9% 7.5% 8.6% 15.4% 7.2%
Late morning(9:00am-11:59am) 14.3% 24.1% 22.1% 17.9% 18.6% 22.4% 11.7% 20.6%
Early afternoon (12:00pm-2:59pm) 17.4% 30.9% 26.0% 25.7% 23.6% 21.5% 23.0% 25.4%
Late afternoon (3:00pm-5:59pm) 33.6% 23.8% 25.2% 28.0% 20.5% 22.1% 23.0% 24.4%
Evening(6:00pm-9:00pm) 19.3% 11.2% 16.4% 18.6% 27.9% 18.8% 23.0% 18.0%
On-line only 12.3% 3.3% 4.2% 4.8% 1.9% 6.5% 3.9% 4.6%
Very satisfied
49.7%
Somewhat
satisfied
41.6%
Somewhat
dissatisfied
5.9%
Very dissatisfied
1.5%
DK/NA
1.3%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 65
important,” “Somewhat important,” or “Not at all important.” The responses to these question were
coded to their level of importance (“Extremely important” =+3, “Very important” =+2, “Somewhat
important” =+1, and “Not at all important” =0). After rating the level of importance of each library
service, respondents were asked to identify their level of satisfaction with the college’s efforts to
provide the service. Responses to these questions were also recoded such that, “Very satisfied” =+2,
“Somewhat satisfied” =+1, “Somewhat dissatisfied” =-1, and “Very dissatisfied” =-2. The responses
were then aggregated to form a mean score for importance and a mean score for satisfaction for each
service tested.
Figure 60 displays the mean level of importance assigned to each library service presented to the
students in the survey. Respondents ranked having “Convenient hours” (2.70) as the most important
service of those tested, followed by the “Availability of online databases and resources” (2.64), the
“Cleanliness of library facilities” (2.49), and “Library staff assistance” (2.35). Each of these services
received a mean score of 2.00 or higher, indicating that, on average, survey respondents perceived all of
these services as at least “Very important.” To put these mean scores in perspective, three-quarters of
the students believed that having convenient hours was “Extremely important.” Another 21 percent
indicated that having convenient hours was “Very important.” While still rating high in level of
importance, “Library staff assistance” was considered slightly less important: “Extremely important”
(53.6%) and “Very important” (29.9%).
Figure 60: Importance of Library Services

Overall, student respondents reported high levels of satisfaction with each of the library services tested
in the survey. Students reported the highest level of satisfaction with the “Availability of online
databases and resources” (1.46), followed by the “Cleanliness of library facilities” (1.29), “Library staff
assistance” (1.22), and having “Convenient hours” (1.08). Again, to help interpret the mean scores, 61
2.35
2.49
2.64
2.70
0.00 1.00 2.00 3.00
Library staff assistance (n =674)
Cleanliness of library (n =679)
Availability of online databases (n =679)
Convenient hours (n =678)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 66
percent of respondents were “Very satisfied” with the “Availability of online databases and resources,”
whereas 49 percent indicated the same level of satisfaction with the convenience of library hours.
Figure 61: Satisfaction with Library Services

A satisfaction-importance matrix allows for an examination of the relationship between the aggregated
measures of the importance of and the satisfaction with each library service tested in the survey. The
dimension along the x-axis (horizontal) corresponds to the overall average satisfaction for each library
service, whereas the dimension along the y-axis (vertical) corresponds with the overall mean level of
importance for each library service. The higher the mean score, the higher the overall level of
importance or satisfaction offered by student respondents for the library service.
Figure 62 presents the Satisfaction-Importance Matrix for the four library services tested in the survey.
Four quadrants were created by calculating the overall mean level of importance and satisfaction across
all of the items. For example, the mean level of importance across the four library services was 2.55 and
the mean satisfaction rating given to the library services was 1.27. Quadrant A includes services whose
importance level was high relative to the mean level of importance, but the satisfaction rating was
below the average satisfaction rating for all of the library services. This quadrant was shaded as red to
indicate perhaps an area of concern. Quadrant B includes services importance and satisfaction ratings
were both above average. This quadrant was colored green to denote those services where there will be
no need for change. Quadrant C encompasses services where ratings of importance and satisfaction
were both below average. Quadrant D captures those services where the importance level was low
relative to the average, but the satisfaction level was higher than the average.
As shown in the figure below, respondents reported a high level of relative importance and satisfaction
(Quadrant B) for the “Availability of online databases and resources.” On the other hand, the availability
of “Convenient hours” was rated low in relative satisfaction, yet high in relative importance (Quadrant
A). It is important to note, however, that EACH of the library services tested in the survey received high
ratings in both importance and satisfaction. Therefore, while the convenience of the library hours was
1.08
1.22
1.29
1.46
-2.00 -1.00 0.00 1.00 2.00
Convenient hours (n =671)
Library staff assistance (n =648)
Cleanliness of library (n =672)
Availability of online databases (n =636)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 67
ranked lower in satisfaction relative to the other library services tested in the survey, the overall
satisfaction level was still very high.
Figure 62: Satisfaction-Importance Matrix for Library Services


Low
L
o
w
H
i
g
h
High
Availability of
online databases
Cleanliness of
the library
Library staff
assistance
Convenient hours
A B
C D

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 68
Learning Center
The Learning Center offers one hour of tutoring per subject per week in over 15 subject areas, including
accounting, chemistry, math, ESL, history, and psychology. Nearly one in five of student respondents
(19.3%) reported taking advantage of the tutoring services at IVC. Table 11 shows that older students
tend to use the Learning Center more than younger students. For example, 27 percent of students
between the ages of 30 and 49 years indicated that they used Learning Center tutoring services,
whereas only 14 percent of 18 or 19 year old students reported using the Learning Center. Table 12
shows that full-time students are more likely to use IVC tutoring services than part-time students.
Figure 63: Use: LearningCenter (n =1,022)

Table 11: LearningCenter Use by Age

Table 12: LearningCenter Use by Number of Units

Yes
19.3%
No
78.8%
DK/NA
1.8%
<18 Years
(n =46)
18-19 Years
(n =198)
20-21 Years
(n =160)
22-24 Years
(n =150)
25-29 Years
(n =126)
30-49 Years
(n =220)
50+Years
(n =80)
Total
(n =980)
Yes 8.7% 14.1% 20.6% 18.0% 22.2% 27.3% 16.3% 19.7%
No 91.3% 85.9% 79.4% 82.0% 77.8% 72.7% 83.8% 80.3%
<7 Units
(n =251)
7-11.9 Units
(n =226)
12-14.9 Units
(n =330)
15+Units
(n =189)
Total
(n =996)
Yes 13.9% 15.5% 23.9% 25.4% 19.8%
No 86.1% 84.5% 76.1% 74.6% 80.2%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 69
Figure 64 illustrates that three-fourths of respondents (77.1%) who have used the Learning Center
indicated that they were satisfied with the overall performance of the Learning Center in providing
services (“Very satisfied”: 47.1%; “Somewhat satisfied”: 30%). About 23 percent of survey respondents
reported that they were either “Somewhat” (15.3%) or “Very dissatisfied” (7.6%) with the job the
Learning Center was doing to provide services.
Figure 64: Overall Satisfaction: LearningCenter (n =197)

Table 13 shows that students with 15 or more units were slightly more dissatisfied (33.3%“Very” or
“Somewhat dissatisfied) than those students with a lighter load (19.2%“Very” or “Somewhat
dissatisfied).
Table 13: Overall Satisfaction with LearningCenter by Number of Units


Very satisfied
47.1%
Somewhat
satisfied
30.0%
Somewhat
dissatisfied
15.3%
Very dissatisfied
7.6%
DK/NA
0.0%
<15 units
(n =151)
15+units
(n =48)
Total
(n =199)
Very satisfied 50.3% 37.5% 47.2%
Somewhat satisfied 30.5% 29.2% 30.2%
Somewhat dissatisfied 13.2% 20.8% 15.1%
Very dissatisfied 6.0% 12.5% 7.5%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 70
The next series of questions in the survey asked respondents to rank the importance of specific services
offered by the Learning Center. Responses to these questions were coded to their level of importance
(“Extremely important” =+3, “Very important” =+2, “Somewhat important” =+1, and “Not at all
important” =0).
Figure 65 rank orders the mean level of importance assigned to each Learning Center service presented
to the students in the survey. Respondents ranked the “Availability of tutors” (2.81) as the most
important service of those tested, followed by the “Free tutoring service” (2.81), the “Availability of
information about the tutoring center” (2.59), and the “Location of the Learning Center” (2.41). Each of
these services received a mean score of 2.00 or higher, indicating that, on average, survey respondents
perceived all of these services as at least “Very important.” As an illustration of the high level of
perceived importance, 85 percent of the students who have used the Learning Center revealed that
having tutors available was “Extremely important” and another 12 percent that this was “Very
important.” While still rating high in level of importance, the “Location of the Learning Center” was
considered relatively less important: “Extremely important” (64.4%) and “Very important” (17.6%).
Figure 65: Importance of LearningCenter Services


2.41
2.59
2.81
2.81
.00 1.00 2.00 3.00
Location of Learning Center (n =197)
Availability of information (n =197)
Free tutoring service (n =197)
Availability of tutors (n =197)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LIBRARY SERVICES 71
After rating the level of importance of each Learning Center service, respondents were asked to identify
their level of satisfaction with the college’s efforts to provide the service. Responses to these questions
were also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied”
=-1, and “Very dissatisfied” =-2. The responses were then aggregated to form a mean satisfaction score
for each service tested.
Overall, student respondents reported fairly high levels of satisfaction with each of the services tested in
the survey. Students reported the highest level of satisfaction with access to a “Free tutoring service”
(1.40), followed by the “Location of the Learning Center” (1.34), the “Availability of information about
the tutoring center” (1.14), and the “Availability of tutors” (0.72). To elaborate on the mean scores,
seven out of ten respondents (69.8%) were “Very satisfied” with having a “Free tutoring service,”
whereas less than half (45.7%) were “Very satisfied” with the “Availability of tutors.”
Figure 66: Satisfaction with LearningCenter Services


.72
1.14
1.34
1.40
-2.00 -1.00 .00 1.00 2.00
Availability of tutors (n =196)
Availability of information (n =192)
Location of Learning Center (n =191)
Free tutoring service (n =192)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 72
CAMPUS FACILITIES
In order to gain a keen sense about the students’ perception of campus facilities, the survey asked a
series of questions focusing on the following: (1) campus facilities and grounds; (2) classroom facilities;
(3) campus parking; and lastly, (4) campus safety. In the analyses below, more than two-thirds of the
students who took the survey rated campus facilities positively.
According to Figure 67, student respondents believed that facilities maintenance personnel have done a
good job of maintaining campus facilities. Hence, about 87 percent of the respondents either “Strongly”
(46%) or “Somewhat” agreed (41%) that the campus grounds are well-maintained. Eight percent of the
surveyed students “Somewhat disagree” and two percent indicated that they “Strongly disagree.” Four
percent of the respondents did not know or did not answer the question.
In addition, 33 percent of the students “Strongly agree” that campus lighting at night is good, whereas
38 percent “Somewhat agree.” In contrast, 11 percent of the surveyed students indicated that they
“Somewhat disagree” and five percent “Strongly disagree.” The other respondents (13%) did not know
or did not answer the question.
Nearly one- third of the respondents (32%) “Strongly agree” that the heat/cooling in buildings is
comfortable and another 39 percent “Somewhat agree.” On the other hand, 16 percent “Somewhat
disagree” and eight percent “Strongly disagree.” Five percent of the students did not know or did not
answer the question. Lastly, Figure 67 shows that 33 percent of the surveyed students “Strongly agree”
that campus restrooms are clean and well-maintained. Another 37 percent “Somewhat agree,” whereas
16 percent “Somewhat disagree.” Eight percent of the respondents “Strongly disagree.” Six percent did
not know or did not answer the question.
Figure 67: Perception of Campus Facilities (n =952)

33%
32%
33%
46%
37%
39%
38%
41%
16%
16%
11%
8%
8%
8%
5%
2%
6%
5%
13%
4%
0% 20% 40% 60% 80% 100%
Restrooms are clean and well-maintained
Heat/Cooling in buildings is comfortable
Campus lighting at night is good
Campus grounds are well-maintained
Strongly agree Somewhat agree Somewhat disagree Strongly disagree DK/NA

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 73
Next, the students were asked questions about classroom facilities. Figure 68 shows that 53 percent of
the surveyed students “Strongly agree” that the classroom lighting is good, and another 36 percent
“Somewhat agree.” Five percent of the respondents “Somewhat disagree” and one percent “Strongly
disagree.” Five percent (5%) did not know or did not answer the question.
Figure 68 demonstrates that 43 percent of the surveyed students “Strongly agree” that the instructional
equipment for lectures is up-to-date, whereas 41 percent “Somewhat agree.” Only eight percent
“Somewhat disagree” and two percent “Strongly disagree” that the instructional equipment for lectures
is up-to-date. The remaining respondents (7%) did not know or did not answer the question.
Furthermore, 42 percent of the surveyed students “Strongly agree” that the classrooms are clean and
well-maintained, whereas 40 percent “Somewhat agree.” Ten percent “Somewhat disagree” and three
percent “Strongly disagree” that the classrooms are clean and well-maintained. Five percent did not
know or did not answer the question.
Lastly, the figure below shows that two-thirds of the surveyed students either “Strongly agree” (36%) or
“Somewhat agree” (31%) that the instructional equipment for labs is up to date. Seven percent
indicated that they “Somewhat disagree” and two percent “Strongly disagree.” The remaining students
(24%) answered “Don’t know” when answering this question.
Figure 68: Perception of Classroom Facilities (n =952)

Campus Parking
The next series of questions in the survey focused on Campus Parking. Campus Police help to manage
and sustain the functionality of Campus Parking. First, the respondents were asked to rank the
importance of Campus Parking. Then the respondents were asked to rank their level of satisfaction with
36%
42%
43%
53%
31%
40%
41%
36%
7%
10%
8%
5%
2%
3%
2%
24%
5%
7%
5%
0% 20% 40% 60% 80% 100%
Instructional equipment for labs is up-to-date
Classrooms are clean and well-maintained
Instructional equipment for lectures is up-to-date
Classroom lighting is good
Strongly agree Somewhat agree Somewhat disagree Strongly disagree DK

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 74
Campus Parking Services. Respondents were asked if they thought a service was “Extremely important,”
“Very important,” “Somewhat important,” or “Not at all important.” The responses to these questions
were coded to their level of importance (“Extremely important” =+3, “Very important” =+2,
“Somewhat important” =+1, and “Not at all important” =0).
The importance of Campus Parking Services was determined by the following factors: (1) availability of
parking; (2) safety of the parking lots; (3) lighting of the parking lots; (4) on-line parking permit process;
(5) maintenance of the parking lots; and (6) in-person parking assistance. Figure 69 ranks in order the
mean level of importance of each Campus Parking service presented to the students in the survey. The
level of importance for the services ranking 2.00 or higher are considered “Very important.”
Respondents ranked having the “Availability of parking” (2.81) as the most important service of those
tested, followed by the “Safety of the parking lots” (2.71), “Lighting of the parking lots” (2.59), “On-line
parking permit process” (2.38), “Maintenance of the parking lots” (2.35), and “In-person parking
assistance” (1.57). All of the services—except for “In-person parking assistance”—received a mean score
of 2.00 or higher, thus on average making them “Very important.” To further explain results from the
mean scores, four out of five student respondents (85.6%) believed that the “Availability of parking” was
“Extremely important.” Another 11 percent indicated that the “Availability of parking” was “Very
important.” While still rating high in level of importance, “In-person parking assistance” was considered
slightly less important: “Extremely important” (34%) and “Very important” (15.9%).
Figure 69: Importance of Campus ParkingServices

1.57
2.35
2.38
2.59
2.71
2.81
0.00 1.00 2.00 3.00
In-person parking assistance (n =859)
Maintenance of the parking lots (n =948)
On-line parking permit process (n =926)
Lighting of the parking lots (n =944)
Safety of the parking lots (n =954)
Availability of parking (n =951)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 75
After rating the level of importance for each Campus Parking service, respondents were asked to
identify their level of satisfaction with the college’s efforts to provide the service. Responses to these
questions were also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat
dissatisfied” =-1, and “Very dissatisfied” =-2. The responses were then aggregated to form a mean
score for satisfaction for each service tested.
Figure 70 rank orders the mean level of satisfaction with Campus Parking Services presented to the
students in the survey. The surveyed students reported the highest level of satisfaction with the “On-
line parking permit process” (1.32), followed by the “Safety of the parking lots” (1.26), “Maintenance of
the parking lots” (1.22), “Lighting of the parking lots” (1.03), “In person parking assistance” (0.88) and
the “Availability of parking” (0.24). To put the mean scores into perspective, more than half of the
respondents (57.3%) were “Very satisfied” with the “On-line parking permit,” whereas 27 percent were
“Very satisfied” with the “Availability of parking.”
Figure 70: Satisfaction with Campus ParkingServices


0.24
0.88
1.03
1.22
1.26
1.32
-2.00 -1.00 .00 1.00 2.00
Availability of parking (n =920)
In-person parking assistance (n =505)
Lighting of the parking lots (n =870)
Maintenance of the parking lots (n =902)
Safety of the parking lots (n =896)
On-line parking permit process (n =791)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 76
Campus Safety
The next part of the survey focuses on Campus Safety. First, the respondents were asked to give their
perception of campus safety. Next, they were asked to indicate their level of overall satisfaction with
Campus Police. Then, the respondents were asked rate their level of overall satisfaction with the
Campus Escort Service, if they had used the service.
Figure 71 shows that three out of five student respondents (63.6%) feel “Very safe and secure” on
campus. Nearly three out of ten respondents (29.2%) indicated that they feel “Somewhat safe and
secure.” Three percent of the surveyed students reported that the campus is “Not very safe and secure.”
Less than one percent of the respondents (0.5%) indicated that the campus is “Not at all safe and
secure.” Four percent of the students did not know or did not answer the question.
Figure 71: Perception of Campus Safety (n =1,040)


Very safe and
secure
63.6%
Somewhat safe
and secure
29.2%
Not very safe
and secure
2.6%
Not at all safe
and secure
0.5%
DK/NA
4.1%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 77
Figure 72 displays the respondents’ overall satisfaction with Campus Police. About 40 percent of the
respondents were “Very satisfied” with Campus Police and another 31 percent were “Somewhat
satisfied.” Six percent reported that they were “Somewhat dissatisfied” with Campus Police, whereas
four percent were “Very dissatisfied.” Approximately 19 percent of the respondents did not know or did
not answer the question.
Figure 72: Overall Satisfaction with Campus Police (n =1,040)


Very satisfied
39.6%
Somewhat
satisfied
31.3%
Somewhat
dissatisfied
6.1%
Very dissatisfied
4.1%
DK/NA
18.9%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

CAMPUS FACILITIES 78
The Campus Escort Service is available to students 24 hours a day, seven days a week. Figure 73
demonstrates the respondents’ use of Campus Escort Service. About 95 percent of the surveyed
students did not use the service. However, three percent indicated that they did use the service. Two
percent of the respondents did not know if they used the service or did not answer the question.
Figure 73: Use of Campus Police Escort Service (n =1,021)

Of those respondents who indicated that they used Campus Escort Service, 72 percent were “Very
satisfied” and another 18 percent were “Somewhat satisfied” (see Figure 74). In contrast, two percent of
the surveyed students were “Somewhat dissatisfied” and eight percent were “Very dissatisfied.”
Figure 74: Satisfaction with Campus Police Escort Service (n =30)

Yes
2.9%
No
95.4%
DK/NA
1.7%
Very satisfied
71.9%
Somewhat
satisfied
17.9%
Somewhat
dissatisfied
2.2%
Very dissatisfied
7.9%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

TECHNOLOGY INFRASTRUCTURE AND COMPUTER LABS 79
TECHNOLOGY INFRASTRUCTURE AND COMPUTER LABS
In this section of the survey, students were asked a series of questions about their use of the computer
labs on campus and their opinions about the services and equipment provided by the college’s
information technology (IT) staff. Figure 75 shows that 58 percent of the students surveyed have used
one of the computer labs on campus, whereas 36 percent have not. Six percent of the respondents
either did not know if they have used the computer labs or did not answer this question.
Figure 75: Use: Computer Labs (n =1,073)

Use of the computer labs is fairly consistent among those students between the ages of 18 and 49 years
(Table 14: use ranges from 68.8%for 18-19 year olds to 60.2%for 30-49 year olds). Less than half of
students (48.8%) 50 years or older and only a little more than a third of students (37.0%) younger than
18 years reported that they have used the computer labs. Table 15 shows that use of the labs increases
as the students’ workload increases.
Table 14: Use of Computer Labs by Age

Yes
58.0%
No
36.0%
DK/NA
5.9%
<18 Years
(n =46)
18-19 Years
(n =199)
20-21 Years
(n =163)
22-24 Years
(n =149)
25-29 Years
(n =129)
30-49 Years
(n =221)
50+Years
(n =80)
Total
(n =987)
Yes 37.0% 68.8% 66.9% 65.1% 62.0% 60.2% 48.8% 62.0%
No 63.0% 31.2% 33.1% 34.9% 38.0% 39.8% 51.3% 38.0%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

TECHNOLOGY INFRASTRUCTURE AND COMPUTER LABS 80
Table 15: Use of Computer Labs by Number of Units

Overall, respondents who indicated that they have used the computer labs reported a high level of
satisfaction. About six out of ten students (61.2%) were “Very satisfied” with the computer labs and
another third (33.3%) indicated that they were “Somewhat satisfied.” Only five percent of surveyed
students who have used the computer labs (5.3%) reported that they were either “Somewhat
dissatisfied” (4.3%) or “Very dissatisfied” (1.0%).Less than one percent of the respondents who used the
computer labs either did not know or refused to report their level of satisfaction.
Figure 76: Overall Satisfaction: Computer Labs (n =623)

The next series of questions in the survey asked respondents to rank the importance of specific
computer lab services as well as their satisfaction levels with each of these services. Respondents were
first asked whether they thought a service was “Extremely important,” “Very important,” “Somewhat
important,” or “Not at all important.” The responses to these question were coded to their level of
importance (“Extremely important” =+3, “Very important” =+2, “Somewhat important” =+1, and “Not
at all important” =0).
Figure 77 rank orders the mean level of importance assigned to each computer lab service presented to
the students in the survey. Respondents ranked having a “Fast and reliable internet connection” (2.83)
as the most important service of those tested, followed by the “Availability of computers when you
<7 Units
(n =251)
7-11.9 Units
(n =229)
12-14.9 Units
(n =332)
15+Units
(n =191)
Total
(n =1,003)
Yes 45.8% 65.1% 67.5% 70.2% 62.0%
No 54.2% 34.9% 32.5% 29.8% 38.0%
Very satisfied
61.2%
Somewhat
satisfied
33.3%
Somewhat
dissatisfied
4.3%
Very dissatisfied
1.0%
DK/NA
0.1%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

TECHNOLOGY INFRASTRUCTURE AND COMPUTER LABS 81
need them” (2.80), “Up-to-date computer hardware and software” (2.64), “Convenient computer lab
schedule” (2.64), “Wireless network access” (2.62), “Convenient locations” (2.58), and “Assistance from
computer lab staff” (2.14). Each of these services received a mean score of 2.00 or higher, indicating
that, on average, survey respondents perceived all of these services as at least “Very important.” As an
illustration of the high level of perceived importance, 86 percent of the students who have used the
computer labs revealed that having a “Fast and reliable internet connection” was “Extremely important”
and another 12 percent that it was “Very important.” While still rating high in level of importance,
“Library staff assistance” was considered relatively less important: “Extremely important” (48.8%) and
“Very important” (24.6%).
Figure 77: Importance of Computer Lab Services

After rating the level of importance of each computer lab service, respondents were asked to identify
their level of satisfaction with the college’s efforts to provide the service. Responses to these questions
were also recoded such that, “Very satisfied” =+2, “Somewhat satisfied” =+1, “Somewhat dissatisfied”
=-1, and “Very dissatisfied” =-2. The responses were then aggregated to form a mean score for
satisfaction for each service tested.
Overall, student respondents reported high levels of satisfaction with each of the computer lab services
tested in the survey. Students reported the highest level of satisfaction with the “Wireless network
access” (1.54), followed by the “Fast and reliable internet connection” (1.53), “Up-to-date computer
hardware and software” (1.52), “Convenient locations” (1.47), “Convenient computer lab schedule”
2.14
2.58
2.62
2.64
2.64
2.80
2.83
.00 1.00 2.00 3.00
Staff assistance (n =609)
Convenient locations (n =618)
Wireless network access (n =609)
Convenient schedule (n =607)
Up-to-date computers (n =618)
Availability of computers (n =618)
Fast/Reliable internet (n =619)
Not at all
important
Somewhat
important
Very
important
Extremely
important

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

TECHNOLOGY INFRASTRUCTURE AND COMPUTER LABS 82
(1.34), “Assistance from computer lab staff” (1.34), and having “Availability of computers when you
need them” (1.11). To put the mean scores into perspective, two-thirds of the respondents (66.5%) were
“Very satisfied” and 27 percent were “Somewhat satisfied with the “Wireless network access,” whereas
49 percent were “Very satisfied” and 33 percent were “Somewhat satisfied” with the “Availability of
computers when you need them.”
Figure 78: Satisfaction with Computer Lab Services

A satisfaction-importance matrix allows for an examination of the relationship between the aggregated
measures of the importance of and the satisfaction with each computer lab service tested in the survey.
The dimension along the x-axis (horizontal) corresponds to the overall average satisfaction for each
computer lab service, whereas the dimension along the y-axis (vertical) corresponds with the overall
mean level of importance for each computer lab service. The higher the mean score, the higher the
overall level of importance or satisfaction offered by student respondents for the computer lab service.
Figure 79 presents the Satisfaction-Importance Matrix for the seven computer lab services tested in the
survey. Four quadrants were created by calculating the overall mean level of importance and
satisfaction across all of the items. For example, the mean level of importance across the seven services
was 2.61 and the mean satisfaction rating given to the computer lab services was 1.40. Quadrant A
includes services whose importance level was high relative to the mean level of importance, but the
satisfaction rating was below the average satisfaction rating for all of the services. This quadrant was
shaded as red to identify an area of improvement. Quadrant B includes those services where the
1.11
1.34
1.34
1.47
1.52
1.53
1.54
-2.00 -1.00 .00 1.00 2.00
Availability of computers (n =613)
Staff assistance (n =515)
Convenient schedule (n =574)
Convenient locations (n =603)
Up-to-date computers (n =599)
Fast/Reliable internet (n =540)
Wireless network access (n =613)
Very
unsatisfied
Somewhat
unsatisfied
Somewhat
satisfied
Very
satisfied

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

TECHNOLOGY INFRASTRUCTURE AND COMPUTER LABS 83
importance and satisfaction ratings were both above average. This quadrant was colored green to
denote those services in which students were satisfied and ranked as being relatively important.
Quadrant C encompasses services where ratings of importance and satisfaction were both below
average, whereas Quadrant D captures those services where the importance level was low relative to
the average, but the satisfaction level was higher than average.
As shown in the figure below, respondents reported a high level of relative importance and satisfaction
(Quadrant B) for a “Fast and reliable internet connection,” “Up-to-date computer hardware and
software,” and the “Wireless internet access.” On the other hand, the “Availability of computers when
you need them” was rated low in relative satisfaction, yet very high in relative importance (Quadrant A).
It is important to note, however, that EACH of the computer lab services tested in the survey received
high ratings in both importance and satisfaction. Therefore, while the availability of computers and the
convenient scheduling of computer lab hours were ranked lower in satisfaction relative to the other
computer lab services tested in the survey, the overall satisfaction level was still very high.
Figure 79: Satisfaction-Importance Matrix for Computer Lab Services

L
o
w
H
i
g
h
Low
High
Convenient Schedule
Availability of
Computers
Up-To-Date
Computers
Convenient
Locations
Fast/Reliable Internet
Staff Assistance
Wireless Network Access
A B
C D

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LEVELS OF COMMUNICATION 84
LEVELS OF COMMUNICATION
The college places high importance on frequent, quality communication with the students, and thus
employs many different methods of communication in order to reach as many students as possible.
Students have the option to select the form of communication that they prefer to receive from the
college. The following methods are used, sometimes in combination, to increase the students’
awareness about campus events and other important information: (1) e-mail; (2) IVC website; (3)
MySite; (4) direct written correspondence; and (5) newsletters and flyers
First, the students were asked how informed they felt they were about campus events. Figure 80 shows
that 11 percent of the respondents felt that they were “Very informed” and 45 percent indicated that
they were only “Somewhat informed.” About a quarter of the respondents (24.7%) reported that they
were “Somewhat uninformed” and 12 percent were “Very uninformed.” About seven percent did not
know or did not answer the question.
Figure 80: Level of Awareness about Campus Events (n =978)

According to Figure 81, 63 percent of the surveyed students indicated that e-mail is “Extremely
important,” whereas 20 percent think it’s “Very important.” Six percent of the respondents indicated
that e-mail is “Somewhat important” and three percent reported that it’s “Not at all important.” Nine
percent did not know or did not answer the question.
The IVC Website is considered “Extremely Important” among 61 percent of the surveyed students and
22 percent think it is “Very important” (see Figure 81). Six percent of the respondents believe that it’s
“Somewhat important,” whereas two percent think the IVC Website is “Not at all important.” Nine
percent did not know or did not answer the question.
As displayed in Figure 81, 58 percent of the respondents think that MySite is “Extremely Important,”
while 23 percent indicated that it’s “Very important.” Six percent of the surveyed students think it’s
Very informed
11.1%
Somewhat
informed
45.1%
Somewhat
uninformed
24.7%
Very
uninformed
12.3%
DK/NA
6.8%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

LEVELS OF COMMUNICATION 85
“Somewhat important,” whereas three percent reported MySite as “Not at all important.” Nine percent
did not know or did not answer the question.
Direct Written Correspondence is considered “Extremely important” among 29 percent of the surveyed
(see Figure 81). Nearly a quarter of the respondents (24%) think it’s “Very important,” whereas 23
percent find it to be “Somewhat important.” However, 15 percent of the students confirmed that direct
written correspondence is “Not at all important.” Nine percent did not know or did not answer the
question.
One out of five student respondents (23%) indicated that Newsletters and flyers were “Extremely
important” or “Very important” (21%). More than a quarter of the surveyed students (30%) indicated
that Newsletters and Flyers were “Somewhat important.” In contrast, 17 percent of the respondents
reported that Newsletters and flyers were “Not at all important.” Nine percent of the surveyed students
did not know or did not answer the question.
Figure 81: Preferred Method of Communication

23%
29%
58%
61%
63%
21%
24%
23%
22%
20%
30%
23%
6%
6%
6%
17%
15%
3%
2%
3%
9%
9%
9%
9%
9%
0% 20% 40% 60% 80% 100%
Newsletters and Flyers
Direct Written Correspondence
MySite
IVC Website
E-Mail
Extremely important Very important Somewhat important Not at all important DK/NA

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

MARKETING 86
MARKETING
Next, the students were asked about their reasons for choosing Irvine Valley College. Students were not
limited to one selection, thus multiple selections accounted for this question. More than two-thirds of
the students reported that they chose IVC for its “Convenient location” (see Figure 82). One out of two
student respondents (55.5%) attended the college for the “Low cost of tuition.” Another popular reason
for choosing IVC was for the “Availability of classes” (50.5%) and IVC’s “Transfer reputation” (49.5%).
Other reasons included the “Overall academic reputation” (33.5%), “Reputation of faculty” (19.6%),
“Quality of student services” (18.0), “Campus culture” (12.6%), “Availability of parking” (8.2%), “Fine
Arts” (4.8%), “Vocational training reputation” (3.2%), “Athletics” (3.0%), and “Other” (6.7%).
Figure 82: Reasons for ChoosingIVC (Multiple Responses)

6.7%
3.0%
3.2%
4.8%
8.2%
12.6%
18.0%
19.6%
33.5%
49.5%
50.5%
55.5%
68.9%
0% 20% 40% 60% 80%
Other
Athletics
Vocational training reputation
Fine arts
Availability of parking
Campus culture
Quality of student services
Reputation of faculty
Overall academic reputation
Transfer reputation
Availability of classes
Low cost of tuition
Convenient location

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

OPEN-ENDED RESPONSES 87
OPEN-ENDED RESPONSES
At the end of the survey, students were able to comment on any other concerns that they had or make
any suggestions for improvement. After a content analysis of the responses, Figure 83 reveals that three
out of ten student respondents (30.1%) mentioned that they enjoyed the campus environment or their
overall experience at the college. For example, one student commented “Love the campus, great staff
and perfect size-not too big or too small...” and another said, “I have really enjoyed my experience at
IVC and look forward to continuing my education.” More than a quarter of the surveyed students
(26.9%) wrote positive comments about their instructors or about the level of instruction as a whole.
Representative of this category, one respondent stated: “The teachers here are amazing. A lot of the
teachers are the most intelligent people I've ever met and I've been to two other colleges. Definitely
awesome!” Another wrote, “I have met the best teachers while attending IVC. Especially ***** in
Speech, ***** in Biology and ***** in math have made a world of difference in subjects I didn't think I
could pass. Their support really shows what IVC is all about, commitment to my educational success.”
Not all comments were positive. About one out of ten student respondents (12.5%) who took the time
to answer this open-ended question reported that the college needs to improve its service or
educational assistance to the students. For example, one student wrote, “personally I have found
difficulty in finding help in developing an educational plan and getting financial assistance.” Ten percent
of the respondents want the college to offer more courses or expand the times that courses are
scheduled. The following comment provides a representative flavor of these types of responses: “It's
been a great experience, but I think the school does a TERRIBLE job at offering enough of certain
courses. For instance, the physics and chemistry classes get full before I'm even able to register. It's
ridiculous, and something needs to be done about it.” About nine percent of the students pointed out
that the college needs to improve the availability of parking, while eight percent of the surveyed
students requested that the college improve the quality of instruction.

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

OPEN-ENDED RESPONSES 88
Figure 83: Other Comments or Suggestions (Multiple Responses)

10.1%
1.9%
2.1%
2.4%
2.7%
3.5%
5.6%
6.4%
7.5%
8.8%
10.1%
12.5%
26.9%
30.1%
0% 10% 20% 30% 40%
Other
Offer better library hours/more computers/study areas
Lower IVC costs
Enforce smoking restrictions
More student activities
Improve the cafeteria food/beverages
Like available courses/programs
Good information/college services
Improve quality of instruction
Improve parking
Offer more courses/classes to schedule
Improve service/assistance
Good Instructors
Good campus environment/college experience

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX A: STUDENT DEMOGRAPHICS 89
APPENDIX A: STUDENT DEMOGRAPHICS
Figure 84: Age

2.2%
7.8%
9.0%
12.4%
12.8%
14.5%
16.4%
20.1%
4.8%
0% 5% 10% 15% 20% 25%
DK/NA
50+years
40-49 years
30-39 years
25-29 years
22-24 years
20-21 years
18-19 years
<18 years

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX A: STUDENT DEMOGRAPHICS 90
Figure 85: Gender

Figure 86: Race and Ethnicity

Male
39.3%
Female
60.5%
DK/NA
0.2%
White, non-
Hispanic
44.4%
Hispanic
6.2%
Black
2.0%
Asian/Pacific
Islander
27.7%
Other
2.0%
DK/NA
17.7%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX A: STUDENT DEMOGRAPHICS 91
Figure 87: Number of Units

Figure 88: Hours on Campus

0.7%
19.2%
32.9%
21.9%
25.3%
0% 5% 10% 15% 20% 25% 30% 35%
DK/NA
15+units
12-14.9 units
7-11.9 units
<7 units
1.5%
44.7%
27.0%
18.8%
8.0%
0% 10% 20% 30% 40% 50%
DK/NA
8+hours
5-8 hours
2-4 hours
<2 hours

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX A: STUDENT DEMOGRAPHICS 92
Figure 89: Preferred Class Times (Multiple Response)

12.2%
17.7%
11.7%
20.3%
28.7%
9.5%
0% 5% 10% 15% 20% 25% 30% 35%
Distance Education (on-line)
Evening (6:00pm-10:00pm)
Late Afternoon (3:00pm-5:59pm)
Early Afternoon (12:00pm-2:59pm)
Late Morning (9:00am-11:59am)
Early Morning (6:00am-8:59am)

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX A: STUDENT DEMOGRAPHICS 93
Figure 90: Educational Goal

1.7%
3.2%
1.5%
0.7%
0.7%
1.1%
1.3%
1.4%
1.8%
2.6%
4.1%
4.5%
7.0%
10.4%
12.3%
14.4%
31.3%
0% 5% 10% 15% 20% 25% 30% 35%
NA
Undecided
Other
Obtain a vocational certificate w/o transfer
Earn credits to finish HS
Prepare for graduate school
Early College participant
Improve basic skills
Obtain 2-yr vocational degree w/o transfer
Develop career interests
Advance current career
Personal development
Prepare for new career
4-yr student meeting requirements
Obtain a vocational certificate w/ transfer
Obtain BA/BS w/o earning AA
Obtain BA/BS after earning AA

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 94
APPENDIX B: SURVEY QUESTIONNAIRE
Campus-Wide Student Satisfaction Survey 2009
In order to better serve our students and the local community, Irvine Valley College is
conducting a campus-wide student satisfaction survey. Your insights and opinions are very
valuable. The survey should only take 20 minutes of your time. All responses will be strictly
confidential and will be used solely for research purposes. If you have any questions or
concerns, please do not hesitate to share them with us at the end of this survey. Students who
have completed the survey will be eligible for a chance to win a $150 gift certificate to the
bookstore! Thank you for your participation!
1. How many units are you enrolled in for the current term?
0 units ------------------------------------------ 1%
1 – 6.9 units ---------------------------------- 24%
7 – 11.9 units --------------------------------- 22%
12 – 14.9 units ------------------------------- 33%
15 units or more ---------------------------- 19%
Don’t know ----------------------------------- 1%
2. When do you prefer to attend classes? (Please check all that apply)
Early morning (6:00am – 8:59am) ------ 10%
Late morning (9:00am – 11:59am) ------ 29%
Early afternoon (12:00pm – 2:59pm) --- 20%
Late afternoon (3:00pm – 5:59pm) ----- 12%
Evening (6:00pm – 10:00pm) ------------ 18%
Distance education (online) ------------- 12%
3. How many hours per week do you usually spend on campus?
Less than 2 hours ---------------------------- 8%
2 - 4 hours ------------------------------------ 19%
5 - 8 hours ------------------------------------ 27%
More than 8 hours ------------------------- 45%
Don’t know ----------------------------------- 2%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 95
4. What is the single most important reason that you are attending Irvine Valley
College at this time?
Obtain BA/BS after earning AA -------- 31%
Obtain BA/BS w/o earning AA --------- 14%
Obtain a vocational certificate
w/transfer --------------------------------- 12%
4-yr student meeting requirements ---- 10%
Prepare for new career --------------------- 7%
Personal development --------------------- 4%
Advance current career -------------------- 4%
Develop career interests ------------------- 3%
Obtain 2-yr vocational degree
w/o transfer -------------------------------- 2%
Improve basic skills ------------------------ 1%
Early College participant ------------------ 1%
Prepare for graduate school -------------- 1%
Earn credits to finish HS ------------------- 1%
Obtain a vocational certificate
w/o transfer -------------------------------- 1%
Other ------------------------------------------- 1%
Undecided ------------------------------------ 3%
NA ---------------------------------------------- 2%
5. Overall, how satisfied are you with Irvine Valley College?
Very satisfied -------------------------------- 50%
Somewhat satisfied ------------------------ 41%
Somewhat dissatisfied --------------------- 4%
Very dissatisfied ----------------------------- 1%
Don’t know ----------------------------------- 3%
6. Overall, would you say the quality of programs and services offered by IVC is
getting better, getting worse, or staying about the same?
Getting better ------------------------------- 42%
Staying about the same ------------------- 39%
Getting worse -------------------------------- 3%
Don’t know ---------------------------------- 15%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 96
7. Overall, how would you assess the campus environment for students at IVC?
Excellent -------------------------------------- 28%
Good ------------------------------------------ 50%
Fair --------------------------------------------- 15%
Poor -------------------------------------------- 2%
Very poor ------------------------------------- 0%
Don’t know ----------------------------------- 4%
8. Overall, would you say that the campus environment for students at IVC is getting
better, getting worse, or staying about the same?
Getting better ------------------------------- 38%
Staying about the same ------------------- 45%
Getting worse -------------------------------- 3%
Don’t know ---------------------------------- 15%
9. Overall, how satisfied are you with the job Admissions and Records is doing to
provide services?
Very satisfied -------------------------------- 32%
Somewhat satisfied ------------------------ 42%
Somewhat dissatisfied --------------------- 8%
Very dissatisfied ----------------------------- 3%
Don’t know ---------------------------------- 16%
10. Rate your level of satisfaction with services provided by the Admissions and
Records office.
RANDOMIZE Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Application for
admissions ------------------------ 48% ------- 34% -------- 5% -------- 2% -------- 11%
Know
B. Early priority
registration ----------------------- 42% ------- 27% ------- 10% ------- 3% -------- 18%
C. Application for graduation
or certification ------------------- 18% ------- 21% -------- 4% -------- 1% -------- 56%
D. Transcript requests --------------- 24% ------- 24% -------- 5% -------- 3% -------- 43%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 97
11. Overall, how satisfied are you with the job the Bursar’s Office is doing to provide
services?
Very satisfied -------------------------------- 42%
Somewhat satisfied ------------------------ 33%
Somewhat dissatisfied --------------------- 3%
Very dissatisfied ----------------------------- 1%
Don’t know ---------------------------------- 21%
12. Rate your level of satisfaction with the services provided by the Bursar’s Office.
RANDOMIZE Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Hours of operation --------------- 38% ------- 32% -------- 6% -------- 2% -------- 22%
Know
B. Methods of payments for
college fees ----------------------- 54% ------- 25% -------- 3% -------- 1% -------- 16%
C. Methods of refunds
for college fees ------------------- 37% ------- 25% -------- 6% -------- 2% -------- 29%
13. How safe and secure do you feel while you are on campus?
Very safe and secure ---------------------- 64%
Somewhat safe and secure --------------- 29%
Not very safe and secure ------------------ 3%
Not at all safe and secure ------------------ 1%
Don’t know/Not applicable --------------- 4%
14. Overall, how satisfied are you with the job Campus Police Department is doing to
provide services?
Very satisfied -------------------------------- 40%
Somewhat satisfied ------------------------ 31%
Somewhat dissatisfied --------------------- 6%
Very dissatisfied ----------------------------- 4%
Don’t know ---------------------------------- 19%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 98
15. Have you used programs and services offered by the Career Transfer Center?
Yes --------------------------------------------- 32%
No ---------------------------------------------- 59%
Don’t know ----------------------------------- 9%
16. [IF CODED “YES” IN Q15, THEN ASK:] Overall, how satisfied are you with the job
the Career Transfer Center is doing to provide services?
Very satisfied -------------------------------- 48%
Somewhat satisfied ------------------------ 40%
Somewhat dissatisfied --------------------- 7%
Very dissatisfied ----------------------------- 2%
Did know ------------------------------------- 3%
17. [IF CODED “YES” IN Q15, THEN ASK:] Next, please tell us how important the
following Career Transfer Center services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Research for colleges ------------- 57% ------- 32% -------- 7% -------- 2% --------- 2%
Know
B. Research for careers -------------- 45% ------- 34% ------- 13% ------- 3% --------- 5%
C. Transfer resources (e.g., tours,
workshops, materials) --------- 62% ------- 25% -------- 8% -------- 1% --------- 4%
D. College representative
appointments -------------------- 53% ------- 27% ------- 14% ------- 1% --------- 5%
E. College fairs ------------------------ 37% ------- 31% ------- 23% ------- 4% --------- 5%
F. Job placement ---------------------- 38% ------- 32% ------- 17% ------- 5% --------- 7%
G. Job referrals/internships --------- 45% ------- 28% ------- 17% ------- 3% --------- 7%
H. Job planning/preparation ------- 41% ------- 30% ------- 19% ------- 4% --------- 7%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 99
18. [IF CODED “YES” IN Q15, THEN ASK:] Now, for the same list of services, please
tell us how satisfied you are with the job the Career Transfer Center is doing to
provide the service.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Research for colleges ------------- 47% ------- 36% -------- 5% -------- 2% --------- 9%
Know
B. Research for careers -------------- 40% ------- 31% -------- 9% -------- 2% -------- 18%
C. Transfer resources (e.g., tours,
workshops, materials) --------- 47% ------- 35% -------- 9% -------- 2% --------- 8%
D. College representative
appointments -------------------- 40% ------- 33% -------- 9% -------- 3% -------- 14%
E. College fairs ------------------------ 38% ------- 37% -------- 7% -------- 3% -------- 15%
F. Job placement ---------------------- 27% ------- 28% ------- 12% ------- 5% -------- 29%
G. Job referrals/internships --------- 28% ------- 29% ------- 11% ------- 4% -------- 28%
H. Job planning/preparation ------- 30% ------- 33% -------- 9% -------- 4% -------- 24%
19. Have you used programs and services offered by the Counseling Center?
Yes --------------------------------------------- 63%
No ---------------------------------------------- 34%
Don’t know ----------------------------------- 4%
20. [IF CODED “YES” IN Q19, THEN ASK:] Overall, how satisfied are you with the job
the Counseling Center is doing to provide services?
Very satisfied -------------------------------- 49%
Somewhat satisfied ------------------------ 39%
Somewhat dissatisfied --------------------- 8%
Very dissatisfied ----------------------------- 3%
Don’t know ----------------------------------- 1%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 100
21. [IF CODED “YES” IN Q19, THEN ASK:] Next, please tell us how important the
following Counseling Center services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Helpfulness of counselors ------ 80% ------- 17% -------- 2% -------- 1% --------- 0%
Know
B. Availability of counseling
appointments -------------------- 71% ------- 24% -------- 4% -------- 1% --------- 0%
C. Helpfulness of orientation
to formulate an
educational plan ---------------- 73% ------- 19% -------- 5% -------- 2% --------- 2%
22. [IF CODED “YES” IN Q19, THEN ASK:] Now, for the same list of services, please
tell us how satisfied you are with the job the Counseling Center is doing to provide
the service.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Helpfulness of counselors ------ 53% ------- 32% ------- 10% ------- 4% --------- 1%
Know
B. Availability of counseling
appointments -------------------- 39% ------- 36% ------- 16% ------- 7% --------- 2%
C. Helpfulness of orientation
to formulate an
educational plan ---------------- 46% ------- 36% -------- 9% -------- 5% --------- 4%
23. Have you used programs and services offered by the Child Development Center?
Yes ---------------------------------------------- 3%
No ---------------------------------------------- 93%
Don’t know ----------------------------------- 4%
24. [IF CODED “YES” IN Q23, THEN ASK:] Overall, how satisfied are you with the job
the Child Development Center is doing to provide services?
Very satisfied -------------------------------- 63%
Somewhat satisfied ------------------------ 27%
Somewhat dissatisfied --------------------- 4%
Very dissatisfied ----------------------------- 7%
Don’t know ----------------------------------- 0%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 101
25. Have you used programs and services offered by the Financial Aid Office?
Yes --------------------------------------------- 34%
No ---------------------------------------------- 63%
Don’t know ----------------------------------- 3%
26. [IF CODED “YES” IN Q25, THEN ASK:] Overall, how satisfied are you with the job
the Financial Aid Office is doing to provide services?
Very satisfied -------------------------------- 51%
Somewhat satisfied ------------------------ 32%
Somewhat dissatisfied -------------------- 11%
Very dissatisfied ----------------------------- 5%
Don’t know ----------------------------------- 0%
27. [IF CODED “YES” IN Q25, THEN ASK:] Next, please tell us how important the
following Financial Aid Office services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Financial aid information ------- 81% ------- 15% -------- 2% -------- 1% --------- 1%
Know
B. Financial aid website ------------- 71% ------- 20% -------- 5% -------- 2% --------- 2%
C. On-line scholarship
application process ------------- 64% ------- 18% -------- 7% -------- 3% --------- 8%
D. Scholarship information and
notification ----------------------- 69% ------- 17% -------- 6% -------- 2% --------- 6%
E. Scholarship award ceremony -- 41% ------- 16% ------- 14% ------- 12% ------- 17%
F. Information on veteran’s
educational benefits ------------ 27% ------- 10% -------- 9% -------- 26% ------- 27%
G. Veteran’s benefit processing --- 25% ------- 10% -------- 9% -------- 26% ------- 30%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 102
28. [IF CODED “YES” IN Q25, THEN ASK:] Now, for the same list of services, please
tell us how satisfied you are with the job the Financial Aid Office is doing to provide
the service.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Financial aid information ------- 52% ------- 30% ------- 10% ------- 6% --------- 3%
Know
B. Financial aid website ------------- 45% ------- 31% ------- 12% ------- 4% --------- 7%
C. On-line scholarship
application process ------------- 40% ------- 27% -------- 8% -------- 4% -------- 21%
D. Scholarship information and
notification ----------------------- 38% ------- 28% ------- 11% ------- 7% -------- 18%
E. Scholarship award ceremony -- 26% ------- 21% -------- 5% -------- 3% -------- 45%
F. Information on veteran’s
educational benefits ------------ 17% ------- 16% -------- 3% -------- 3% -------- 61%
G. Veteran’s benefit processing --- 15% ------- 17% -------- 2% -------- 3% -------- 62%
29. Have you used programs and services offered by the International Students Center?
Yes ---------------------------------------------- 8%
No ---------------------------------------------- 89%
Don’t know ----------------------------------- 3%
30. [IF “YES” IN QG, THEN ASK:] Overall, how satisfied are you with the job the
International Student Center is doing to provide services?
Very satisfied -------------------------------- 48%
Somewhat satisfied ------------------------ 43%
Somewhat dissatisfied --------------------- 8%
Very dissatisfied ----------------------------- 1%
Don’t know ----------------------------------- 0%
31. Have you used programs and services offered by the Library?
Yes --------------------------------------------- 67%
No ---------------------------------------------- 32%
Don’t know ----------------------------------- 1%

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 103
32. [IF “YES” IN Q31, THEN ASK:] When do you typically use Library services? (Please
check all that apply)
Early morning (6:30am – 8:59am) ------- 7%
Late morning (9:00am – 11:59am) ------ 21%
Early afternoon (12:00pm – 2:59pm) --- 26%
Late afternoon (3:00pm – 5:59pm) ----- 24%
Evening (6:00pm – 9:00pm) -------------- 18%
Only online ----------------------------------- 4%
33. [IF “YES” IN Q31, THEN ASK:] On average, about how many hours during a typical
week would you say that you use Library services?
Less than 5 hours --------------------------- 63%
5 to 9 hours ---------------------------------- 25%
10 to 14 hours -------------------------------- 6%
15 to 19 hours -------------------------------- 2%
20 hours or more ---------------------------- 3%
Don’t know ----------------------------------- 2%
34. [IF “YES” IN Q31, THEN ASK:] Overall, how satisfied are you with the job the
Library is doing to provide services?
Very satisfied -------------------------------- 50%
Somewhat satisfied ------------------------ 42%
Somewhat dissatisfied --------------------- 6%
Very dissatisfied ----------------------------- 2%
Don’t know ----------------------------------- 1%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 104
35. [IF “YES” IN Q31, THEN ASK:] Next, please tell us how important the following
Library services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Availability of online data-
bases and resources ------------- 71% ------- 21% -------- 6% -------- 1% --------- 1%
Know
B. Cleanliness of library facilities - 59% ------- 31% -------- 8% -------- 1% --------- 1%
C. Library staff assistance ---------- 53% ------- 29% ------- 14% ------- 2% --------- 2%
D. Convenient hours ----------------- 74% ------- 20% -------- 4% -------- 0% --------- 1%
36. [IF “YES” IN Q31, THEN ASK:] Now, for the same list of services, please tell us how
satisfied you are with the job the Library is doing to provide the service.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Availability of online data-
bases and resources ------------ 56% ------- 30% -------- 5% -------- 1% --------- 7%
Know
B. Cleanliness of library facilities - 52% ------- 36% -------- 7% -------- 3% --------- 2%
C. Library staff assistance ---------- 48% ------- 34% -------- 9% -------- 3% --------- 6%
D. Convenient schedule ------------- 47% ------- 33% ------- 11% ------- 6% --------- 2%
37. Have you used programs and services offered by the Matriculation and Assessment
Office?
Yes --------------------------------------------- 40%
No ---------------------------------------------- 54%
Don’t know ----------------------------------- 6%
38. [IF “YES” IN Q37, THEN ASK:] Overall, how satisfied are you with the job the
Matriculation and Assessment Office is doing to provide services?
Very satisfied -------------------------------- 47%
Somewhat satisfied ------------------------ 39%
Somewhat dissatisfied --------------------- 8%
Very dissatisfied ----------------------------- 4%
Don’t know ----------------------------------- 2%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 105
39. Have you used programs and services offered by the Student Health Center?
Yes --------------------------------------------- 26%
No ---------------------------------------------- 72%
Don’t know ----------------------------------- 2%
40. [IF “YES” IN Q37, THEN ASK:] Overall, how satisfied are you with the job the
Student Health Center is doing to provide services?
Very satisfied -------------------------------- 72%
Somewhat satisfied ------------------------ 24%
Somewhat dissatisfied --------------------- 3%
Very dissatisfied ----------------------------- 0%
Don’t know ----------------------------------- 1%
41. [IF “YES” IN Q37, THEN ASK:] Next, please tell us how important the following
Student Health Center services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Availability of medical
appointments at the Student
Health Center -------------------- 76% ------- 20% -------- 4% -------- 0% --------- 1%
Know
B. Availability of personal
counseling at the Student
Health Center -------------------- 73% ------- 16% -------- 7% -------- 2% --------- 2%
C. Availability of health
information ----------------------- 71% ------- 22% -------- 4% -------- 2% --------- 1%
D. Quality of health care ----------- 80% ------- 17% -------- 2% -------- 0% --------- 1%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 106
42. [IF “YES” IN, Q37 THEN ASK:] Now, for the same list of services, please tell us how
satisfied you are with the service.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Availability of medical
appointments at the Student
Health Center -------------------- 57% ------- 33% -------- 3% -------- 0% --------- 7%
Know
B. Availability of personal
counseling at the Student
Health Center -------------------- 56% ------- 26% -------- 3% -------- 1% -------- 14%
C. Availability of health
information ----------------------- 62% ------- 28% -------- 2% -------- 0% --------- 8%
D. Quality of health care ------------ 64% ------- 29% -------- 2% -------- 0% --------- 5%
43. Have you used programs and services offered by the Tutoring Center?
Yes --------------------------------------------- 19%
No ---------------------------------------------- 79%
Don’t know ----------------------------------- 2%
44. [IF “YES” IN Q43, THEN ASK:] Overall, how satisfied are you with the job the
Tutoring Center is doing to provide services?
Very satisfied -------------------------------- 47%
Somewhat satisfied ------------------------ 30%
Somewhat dissatisfied -------------------- 15%
Very dissatisfied ----------------------------- 8%
Don’t know ----------------------------------- 0%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 107
45. [IF “YES” IN Q43, THEN ASK:] Next, please tell us how important the following
Tutoring Center services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Availability of information
about the tutoring center ------ 72% ------- 17% -------- 9% -------- 2% --------- 0%
Know
B. Location of the Learning
Center ------------------------------ 64% ------- 18% ------- 13% ------- 5% --------- 0%
C. Free tutoring service ------------- 86% ------- 10% -------- 2% -------- 2% --------- 0%
D. Availability of tutors ------------- 85% ------- 12% -------- 1% -------- 1% --------- 0%
46. [IF “YES” IN Q43, THEN ASK:] Now, for the same list of services, please tell us how
satisfied you are with the job the Tutoring Center is doing to provide the service.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Availability of information
about the tutoring center ------ 47% ------- 35% ------- 10% ------- 5% --------- 3%
Know
B. Location of the Learning
Center ------------------------------ 57% ------- 29% -------- 6% -------- 4% --------- 3%
C. Free tutoring service ------------- 68% ------- 18% -------- 7% -------- 5% --------- 3%
D. Availability of tutors ------------- 45% ------- 24% ------- 16% ------- 13% -------- 1%
47. Have you used CalWORKs?
Yes ---------------------------------------------- 3%
No ---------------------------------------------- 91%
Don’t know ----------------------------------- 6%
48. [IF “YES” IN Q47, THEN ASK:] Overall, how satisfied are you with the programs
and services offered by CalWORKs?
Very satisfied -------------------------------- 67%
Somewhat satisfied ------------------------ 20%
Somewhat dissatisfied -------------------- 13%
Very dissatisfied ----------------------------- 0%
Don’t know ----------------------------------- 0%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 108
49. Have you used EOPS/CARE?
Yes --------------------------------------------- 13%
No ---------------------------------------------- 83%
Don’t know ----------------------------------- 4%
50. [IF “YES” IN Q49, THEN ASK:] Overall, how satisfied are you with the programs
and services offered by EOPS/CARE?
Very satisfied -------------------------------- 83%
Somewhat satisfied ------------------------ 15%
Somewhat dissatisfied --------------------- 2%
Very dissatisfied ----------------------------- 1%
Don’t know ----------------------------------- 0%
51. Have you used the Escort Service offered by Campus Police?
Yes ---------------------------------------------- 3%
No ---------------------------------------------- 95%
Don’t know ----------------------------------- 2%
52. [IF “YES” IN Q51, THEN ASK:] Overall, how satisfied are you with the Escort
Service offered by Campus Police?
Very satisfied ------------------------------- 72%
Somewhat satisfied ------------------------ 18%
Somewhat dissatisfied --------------------- 2%
Very dissatisfied ----------------------------- 8%
53. Have you used the open computer labs on campus (including the computers in the
library)?
Yes --------------------------------------------- 61%
No ---------------------------------------------- 38%
Don’t know ----------------------------------- 1%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 109
54. [IF “YES” IN Q53, THEN ASK:] Overall, how satisfied are you with the open
computer labs (including the computers in the library)?
Very satisfied ------------------------------- 61%
Somewhat satisfied ------------------------ 33%
Somewhat dissatisfied --------------------- 4%
Very dissatisfied ----------------------------- 1%
Don’t know ----------------------------------- 0%
55. [IF “YES” IN Q53 THEN ASK:] Next, please tell us how important the following
services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Availability of computers
when you need them ---------- 82% ------- 15% -------- 2% -------- 0% --------- 0%
Know
B. Convenient computer lab
schedule --------------------------- 70% ------- 22% -------- 6% -------- 1% --------- 2%
C. Convenient locations ------------- 68% ------- 23% -------- 8% -------- 1% --------- 0%
D. Up-to-date computer hardware
and software --------------------- 72% ------- 20% -------- 7% -------- 1% --------- 0%
E. Assistance from computer
lab staff ---------------------------- 48% ------- 24% ------- 19% ------- 8% --------- 2%
F. Fast and reliable internet
connection ------------------------ 86% ------- 12% -------- 2% -------- 0% --------- 0%
G. Wireless network access --------- 75% ------- 13% -------- 6% -------- 4% --------- 2%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 110
56. [IF “YES” IN Q53, THEN ASK:] Now, please tell us how satisfied you are with the
same computer services.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Availability of computers
when you need them ---------- 49% ------- 33% ------- 15% ------- 3% --------- 1%
Know
B. Convenient computer lab
schedule --------------------------- 51% ------- 33% -------- 7% -------- 2% --------- 7%
C. Convenient locations ------------- 58% ------- 33% -------- 5% -------- 1% --------- 3%
D. Up-to-date computer hardware
and software --------------------- 62% ------- 29% -------- 5% -------- 1% --------- 3%
E. Assistance from computer
lab staff ---------------------------- 45% ------- 30% -------- 6% -------- 2% -------- 17%
F. Fast and reliable internet
connection ------------------------ 66% ------- 27% -------- 5% -------- 1% --------- 1%
G. Wireless network access --------- 58% ------- 24% -------- 4% -------- 1% -------- 13%
57. Overall, how satisfied are you with the MySite website?
Very satisfied ------------------------------- 58%
Somewhat satisfied ------------------------ 36%
Somewhat dissatisfied --------------------- 4%
Very dissatisfied ----------------------------- 1%
Don’t know ----------------------------------- 1%
58. Next, please tell us how important the following aspects of MySite are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Ease of navigating the site ------ 76% ------- 19% -------- 3% -------- 1% --------- 1%
Know
B. Access to a variety of
information ----------------------- 70% ------- 21% -------- 7% -------- 1% --------- 1%
C. Access to information that
you need -------------------------- 84% ------- 14% -------- 1% -------- 0% --------- 1%
D. Overall appearance of the site - 45% ------- 22% ------- 24% ------- 8% --------- 1%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 111
59. Now, please tell us how satisfied you are with these same aspects of MySite?
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Ease of navigating the site ------ 52% ------- 36% -------- 9% -------- 1% --------- 1%
Know
B. Access to a variety of
information ----------------------- 51% ------- 40% -------- 6% -------- 1% --------- 2%
C. Access to information that
you need -------------------------- 55% ------- 36% -------- 7% -------- 1% --------- 1%
D. Overall appearance of the site - 50% ------- 41% -------- 6% -------- 1% --------- 2%
60. Overall, how satisfied are you with the IVC website?
Very satisfied -------------------------------- 54%
Somewhat satisfied ------------------------ 38%
Somewhat dissatisfied --------------------- 3%
Very dissatisfied ----------------------------- 1%
Don’t know ----------------------------------- 4%
61. Next, please tell us how important the following aspects of the IVC website are to
you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Ease of navigating the site ------ 75% ------- 21% -------- 2% -------- 0% --------- 2%
Know
B. Access to a variety of
information ----------------------- 70% ------- 23% -------- 4% -------- 1% --------- 2%
C. Access to information that
you need -------------------------- 81% ------- 15% -------- 2% -------- 0% --------- 2%
D. Overall appearance of the site - 47% ------- 26% ------- 20% ------- 4% --------- 2%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 112
62. Now, please tell us how satisfied you are with these same aspects of the IVC
website.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Ease of navigating the site ------ 50% ------- 38% -------- 7% -------- 1% --------- 3%
Know
B. Access to a variety of
information ----------------------- 52% ------- 39% -------- 5% -------- 1% --------- 3%
C. Access to information that
you need -------------------------- 53% ------- 38% -------- 6% -------- 1% --------- 3%
D. Overall appearance of the site - 50% ------- 41% -------- 5% -------- 1% --------- 4%
63. Have you used the programs and services offered by the Disabled Students
Programs and Services (DSPS) office?
Yes ---------------------------------------------- 4%
No ---------------------------------------------- 94%
Don’t know ----------------------------------- 2%
64. [IF “YES” IN Q63, THEN ASK:] Overall, how satisfied are you of the job the
Disabled Students Programs and Services (DSPS) office is doing to provide the
services?
Very satisfied -------------------------------- 57%
Somewhat satisfied ------------------------ 39%
Somewhat dissatisfied --------------------- 2%
Very dissatisfied ----------------------------- 2%
Don’t know ----------------------------------- 0%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 113
65. [IF “YES” IN Q63, THEN ASK:] Next, please tell us how important the following
DSPS services are to you.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Adapted physical education --- 53% ------- 12% -------- 8% -------- 11% ------- 16%
Know
B. Program information and
eligibility requirements ------- 68% ------- 21% ------- 10% ------- 0% --------- 2%
C. Counseling services -------------- 73% ------- 16% -------- 3% -------- 0% --------- 7%
D. Academic diagnostic
assessments ---------------------- 66% ------- 17% ------- 10% ------- 0% --------- 7%
E. Disability-related
accommodations ---------------- 71% ------- 18% -------- 3% -------- 0% --------- 7%
66. [IF “YES” IN Q63, THEN ASK:] Now, for the following DSPS services, please tell us
how satisfied are you with the job the Disabled Students Program and Services
(DSPS) office is doing to provide the service?
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. Adapted physical education --- 55% ------- 18% -------- 0% -------- 0% -------- 27%
Know
B. Program information and
eligibility requirements ------- 72% ------- 18% -------- 0% -------- 0% --------- 9%
C. Counseling services -------------- 71% ------- 17% -------- 3% -------- 2% --------- 7%
D. Academic diagnostic
assessments ---------------------- 65% ------- 22% -------- 0% -------- 2% -------- 12%
E. Disability-related
accommodations --------------- 65% ------- 23% -------- 2% -------- 0% -------- 10%
67. Have you participated in student clubs or activities offered by IVC?
Yes --------------------------------------------- 15%
No ---------------------------------------------- 83%
Don’t know ----------------------------------- 2%


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APPENDIX B: SURVEY QUESTIONNAIRE 114
68. [IF “YES” IN Q67, THEN ASK:] Overall, how satisfied are you with the student
clubs and activities offered at IVC?
Very satisfied -------------------------------- 50%
Somewhat satisfied ------------------------ 33%
Somewhat dissatisfied -------------------- 11%
Very dissatisfied ----------------------------- 5%
Don’t know ----------------------------------- 0%
69. Now, we would like to ask you about the parking on campus. How important are
the following Parking services to you?
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. On-line parking permit
process ----------------------------- 57% ------- 21% ------- 10% ------- 5% --------- 7%
Know
B. Availability of parking on
campus ---------------------------- 82% ------- 10% -------- 2% -------- 1% --------- 4%
C. In-person parking assistance
assistance ------------------------- 29% ------- 14% ------- 20% ------- 23% ------- 14%
D. Safety of the parking lots ------- 74% ------- 17% -------- 4% -------- 1% --------- 4%
E. Lighting of the parking lots
at night ---------------------------- 68% ------- 17% -------- 8% -------- 2% --------- 5%
F. Maintenance of the parking
lots --------------------------------- 51% ------- 29% ------- 13% ------- 2% --------- 5%
70. Now, please tell us how satisfied you are with the Parking services.
MATCH RANDOMIZATION Very Somewhat Somewhat Very Don’t
Satisfied Satisfied Dissatisfied Dissatisfied
A. On-line parking permit
process ----------------------------- 46% ------- 26% -------- 5% -------- 3% -------- 20%
Know
B. Availability of parking on
campus ---------------------------- 25% ------- 28% ------- 24% ------- 16% -------- 7%
C. In-person parking assistance --- 19% ------- 21% -------- 7% -------- 4% -------- 49%
D. Safety of the parking lots -------- 45% ------- 36% -------- 7% -------- 3% -------- 10%
E. Lighting of the parking lots
at night ---------------------------- 35% ------- 38% ------- 11% ------- 4% -------- 13%
F. Maintenance of the parking
lots ---------------------------------- 42% ------- 39% -------- 8% -------- 2% --------- 9%

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APPENDIX B: SURVEY QUESTIONNAIRE 115
71. Now, please tell us how satisfied you are with the following student government
services, clubs and campus activities. (If you have NOT attended the activity or used the
service, then please check “Did not use.”)
RANDOMIZE Very Somewhat Somewhat Very Did
Satisfied Satisfied Dissatisfied Dissatisfied
A. Information on student
government and campus
clubs ------------------------------- 15% ------- 14% -------- 5% -------- 2% -------- 64%
Not Use
B. Recreation room facility
and hours ------------------------- 15% ------- 15% -------- 3% -------- 1% -------- 66%
C. ASIVC card price ------------------ 17% ------- 16% -------- 6% -------- 2% -------- 59%
D. ASIVC card discounts ----------- 16% ------- 16% -------- 5% -------- 2% -------- 62%
E. Student government sponsored
events ------------------------------ 15% ------- 14% -------- 3% -------- 1% -------- 67%
F. Campus clubs and
organizations -------------------- 17% ------- 15% -------- 3% -------- 2% -------- 63%
G. Career days ------------------------- 16% ------- 16% -------- 4% -------- 1% -------- 63%
H. Club fairs ---------------------------- 16% ------- 15% -------- 4% -------- 1% -------- 65%
I. High school senior day ---------- 14% ------- 12% -------- 3% -------- 1% -------- 71%
72. Are you currently participating in any of the following programs? (Please check all that
apply)
Athletics/Cheerleading -------------------- 3%
Co-curricular competitions
(e.g. Forensics, Model U.N., etc.) ------ 2%
Honors program ---------------------------- 6%
Study abroad --------------------------------- 2%


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APPENDIX B: SURVEY QUESTIONNAIRE 116
73. Next, please tell us how satisfied you are with the following services. (If you have not
used the service, then please check “Did not use.”)
RANDOMIZE Very Somewhat Somewhat Very Did
Satisfied Satisfied Dissatisfied Dissatisfied
A. Coffee cart -------------------------- 28% ------- 28% -------- 7% -------- 3% -------- 34%
Not Use
B. Cafeteria ----------------------------- 23% ------- 29% ------- 13% ------- 7% -------- 28%
C. Food vending machines --------- 22% ------- 31% ------- 12% ------- 6% -------- 29%
D. Beverage vending machines ---- 24% ------- 29% ------- 13% ------- 7% -------- 27%
E. College bookstore ----------------- 29% ------- 44% ------- 13% ------- 7% --------- 7%
74. How informed do you think you are about what is happening at IVC?
Very informed ------------------------------ 11%
Somewhat informed ----------------------- 45%
Somewhat uninformed ------------------- 25%
Very uninformed --------------------------- 12%
Don’t know/Not applicable --------------- 7%
75. Now, for each of the following methods of communication about campus issues,
please indicate how important that method is to you as a source of information.
RANDOMIZE Extremely Very Somewhat Not at all Don’t
Important Important Important Important
A. Direct written correspondence 32% ------- 27% ------- 25% ------- 16% -------- 0%
Know
B. E-mail -------------------------------- 69% ------- 22% -------- 6% -------- 3% --------- 0%
C. Newsletters and flyers ----------- 25% ------- 23% ------- 33% ------- 18% -------- 0%
D. MySite ------------------------------- 64% ------- 26% -------- 7% -------- 4% --------- 0%
E. IVC website------------------------- 67% ------- 24% -------- 7% -------- 3% --------- 0%


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APPENDIX B: SURVEY QUESTIONNAIRE 117
76. In this section, please tell us to what extent you agree with each of the following
statements based on your experiences at Irvine Valley College.
RANDOMIZE Strongly Somewhat Somewhat Strongly Don’t
Agree Agree Disagree Disagree
A. Students are treated fairly
at IVC. ----------------------------- 51% ------- 35% -------- 5% -------- 2% --------- 7%
Know
B. I am treated with respect
and dignity. ---------------------- 58% ------- 34% -------- 4% -------- 1% --------- 3%
C. Grading practices are fair. ------ 49% ------- 38% -------- 7% -------- 2% --------- 4%
D. Classroom materials are
appropriate. ---------------------- 51% ------- 39% -------- 5% -------- 1% --------- 4%
E. Course syllabi are provided and
followed. -------------------------- 55% ------- 36% -------- 5% -------- 2% --------- 3%
F. Instructors are knowledgeable
in their fields. -------------------- 58% ------- 33% -------- 5% -------- 1% --------- 3%
G. Instructors provide timely
feedback on course
assignments. --------------------- 45% ------- 37% ------- 11% ------- 4% --------- 3%
H. Instructors are fair and
objective when presenting
course material. ----------------- 50% ------- 37% -------- 8% -------- 2% --------- 3%
I. Assignments are relevant to the
course material. ----------------- 53% ------- 36% -------- 6% -------- 1% --------- 3%
J. Advanced courses are offered
frequently enough to let me
complete my program
without delay. ------------------- 32% ------- 30% ------- 12% ------- 5% -------- 22%
K. Students can take all the
lower level courses that they
need in order to meet their
educational goals. --------------- 52% ------- 31% -------- 5% -------- 2% -------- 10%
L. College publications (e.g., the
course catalog or course
schedules) clearly and
adequately reflect actual
practices at the College. ------- 48% ------- 35% -------- 7% -------- 1% --------- 9%
M. Information about degrees and
certificates are clearly
described. ------------------------- 40% ------- 39% ------- 11% ------- 3% --------- 8%

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APPENDIX B: SURVEY QUESTIONNAIRE 118
N. Information about courses,
programs, activities, and
services are clearly
described. ------------------------- 43% ------- 40% ------- 10% ------- 2% --------- 5%
O. IVC promotes student
diversity. -------------------------- 50% ------- 30% -------- 6% -------- 2% -------- 13%
P. IVC has a strong sense of
community. ---------------------- 34% ------- 33% ------- 15% ------- 7% -------- 11%
77. Next, please tell us to what extent you agree with each of the following statements
about campus facilities based on your experiences at Irvine Valley College.
RANDOMIZE Strongly Somewhat Somewhat Strongly Don’t
Agree Agree Disagree Disagree
A. Instructional equipment for
lectures is sufficient and
up-to-date. ------------------------ 43% ------- 41% -------- 8% -------- 2% --------- 7%
Know
B. Instructional equipment for
labs is sufficient and up-to-
date. -------------------------------- 36% ------- 31% -------- 7% -------- 2% -------- 24%
C. Heating and cooling in campus
buildings are comfortable. ---- 32% ------- 39% ------- 16% ------- 8% --------- 5%
D. Classroom lighting is good. ---- 53% ------- 36% -------- 5% -------- 1% --------- 5%
E. Classrooms are clean and
well-maintained. ---------------- 42% ------- 40% ------- 10% ------- 3% --------- 5%
F. Restrooms are clean and
well-maintained. ---------------- 33% ------- 37% ------- 16% ------- 8% --------- 6%
G. Campus lighting at night
is good. ---------------------------- 33% ------- 38% ------- 11% ------- 5% -------- 13%
H. The campus grounds are
attractive and well-
maintained. ----------------------- 46% ------- 41% -------- 8% -------- 2% --------- 4%


STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX B: SURVEY QUESTIONNAIRE 119
78. Now, thinking about your experiences at Irvine Valley College, how much progress
have you made in each of the following areas:
RANDOMIZE A lot of Some Little No Don’t
Progress Progress Progress Progress
A. Developing an understanding
of literature (e.g., novels, short
stories, essays, and poetry). -- 30% ------- 31% ------- 12% ------- 10% ------- 17%
Know
B. Becoming a better writer. ------- 36% ------- 31% ------- 11% ------- 8% -------- 13%
C. Becoming a more effective
public speaker. ------------------ 30% ------- 28% ------- 13% ------- 13% ------- 15%
D. Developing an appreciation of
the arts and music. ------------- 30% ------- 28% ------- 10% ------- 14% ------- 18%
E. Developing an appreciation of
different philosophies,
cultures, and ways of life ----- 37% ------- 30% ------- 11% ------- 8% -------- 13%
F. Improving your ability in
math. ------------------------------- 35% ------- 29% ------- 12% ------- 9% -------- 15%
G. Developing an understanding
of scientific concepts. ---------- 29% ------- 33% ------- 10% ------- 9% -------- 18%
H. Developing a better
understanding of the role of
science and technology in
society.----------------------------- 29% ------- 34% ------- 12% ------- 9% -------- 16%
I. Developing an interest in
political and economic
events. ----------------------------- 29% ------- 30% ------- 13% ------- 12% ------- 15%
J. Learning to use a computer more
effectively. ------------------------ 33% ------- 29% ------- 11% ------- 13% ------- 13%
K. Understanding yourself, your
abilities, and your interests. -- 43% ------- 35% -------- 9% -------- 4% --------- 8%
L. Improving your ability to learn
on your own, pursue ideas,
and find the information you
need. ------------------------------- 49% ------- 31% -------- 8% -------- 4% --------- 7%
M. Clarifying your career goals. --- 40% ------- 34% ------- 11% ------- 7% --------- 9%
N. Clarifying your educational
goals. ------------------------------- 42% ------- 34% ------- 10% ------- 6% --------- 7%

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APPENDIX B: SURVEY QUESTIONNAIRE 120
O. Acquiring job skills to enter the
workforce or advance your
career. ------------------------------ 32% ------- 32% ------- 13% ------- 9% -------- 13%
P. Gaining a better awareness of
your civic or community
responsibilities. ------------------ 29% ------- 30% ------- 14% ------- 11% ------- 15%
Q. Increasing your ability to get
along with different kinds
of people. ------------------------- 40% ------- 34% ------- 11% ------- 6% -------- 10%
79. Why have you chosen to take classes at Irvine Valley College? (Please check all that
apply)
Convenient location ----------------------- 67%
Vocational training reputation ----------- 3%
To participate in athletics ----------------- 3%
To participate in fine arts ------------------ 5%
Quality of student services -------------- 18%
Campus culture----------------------------- 13%
Transfer reputation ------------------------ 54%
Low cost of tuition/fees ------------------- 55%
Availability of parking --------------------- 9%
Overall academic reputation ------------ 34%
Reputation of the faculty ----------------- 19%
Availability of classes --------------------- 49%
Other (please specify) ---------------------- 9%
80. What is your gender?
Male ------------------------------------------- 39%
Female ---------------------------------------- 61%
Declined --------------------------------------- 0%
81. Are you of Latino, Hispanic, or Spanish origin?
Yes ---------------------------------------------- 6%
No ---------------------------------------------- 94%


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APPENDIX B: SURVEY QUESTIONNAIRE 121
82. What is your racial background?
White ------------------------------------------ 44%
Hispanic/Latino ----------------------------- 6%
Asian/Pacific Islander --------------------- 28%
African-American --------------------------- 2%
Other (please specify) ---------------------- 2%
Declined -------------------------------------- 18%
83. Lastly, is there anything that you would like to share with us about your experience
here at Irvine Valley College? (Please type your response in the box below.)


Conclusion

Thank you very much for your time. Your opinions will be valuable to us in providing a
better experience for our students! Keep an eye out for our announcement of the winner
of the bookstore gift certificate!


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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 122
APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS
Q83. Lastly, is there anything else you would like to share with us about your experience
here at Irvine Valley College?
1. The QuickBooks class taught by ***** is excellent!
2. The number of prerequisites needed to take the necessary course for general education are too many and it
prolongs the ability of getting an AA/AS degree. More diverse courses are needed. Summer courses are too
limited. More certificate programs, like paralegal, is needed.
3. Nothing whatsoever.
4. THE BEST COLLEGE CONCERNING EDUCATION AND ACADEMIC PROGRESS.
5. I would like a practical, critical education, but I cannot receive it from IVC because every class it offers is based in
an out-dated banking pedagogy. Teachers throw useless facts at me; none of these lecture points will ever factor
into a decision I will have to make. I am going to be a teacher of the philosophy of education (I have extensively
studied educational theory from Plato to Aristotle to Locke to Rousseau to Kant to Hegel to Heidegger to Freire to
Dewey and many more); I need classes in the philosophy of education, in practical teaching strategies, and in
advanced literary theory. Where are these classes? Why do I have to wait so long for an education? Why doesn't
anyone care about those ABOVE the bell curve?! This system is broke and is wasting my time.
6. IVC has a good environment for students. Just that the schedule of classes is hard to adjust because between two
classes i only have 10 minutes of gap then i have to rush to my other class. I suggest may be you all can adjust the
time schedule and make it more flexible for students. For international students who takes the bus to school, its
unconvenient. Overall i think IVC is a good choice.
7. ***** (English) helped change my life for the better.
8. I believe that officer ***** that works the night shift needs to be monitor he is very disrespectful and if we do not
bring it your attention he will continue to be that way. Library equipment‚ need to be kept up with the cleaning
(dust) & headphones they never work that you have go check them out. Most of the women restrooms are always
dirty, but the one in the student center is always clean. During the night it is to dark by the A200 building as a
student I can fall and get injured. Smoking is a big issue Students are smoking in the outside patio by the caferetia
and the feet needs to be increase to 50 or make it none smoking campus. Thank you, *****.
9. As an international student, I would really like to be able to register like everyone else. I pay more fees than US
citizens, yet I registered the last. I would an earlier date of registration. Thank you.
10. I like IVC. I think it could be better. The food/beverages offered in the cafeteria could be better. I'd really like to see
more places around campus to study beside the library. Overall, my experience at IVC has been 4 out of 5 on a
rating scale.
11. More effective methods of communication should be used to inform students about activities or events going on
on campus. The college also lacks school spirit because students don't feel like they are in a very socially-propelling
environment, so the campus should also work on activities and clubs promoting more action.
12. I have been studying in a nice environment. Thank you very much.
13. There should be more diversity activities available for the international students.
14. No other community college that I have attended, which there are 4, has had a full up and running music major
program. Which not only would keep me on the right track classes wise but also with direction on staff on how to
improve and what not. I've told a lot of people about the high education levels here at IVC. Thank you for opening
the doors for me.
15. Looking forward to get a certificate in the mail.
16. Please have better food in the cafeteria.
17. please open up more section of course in physic 2a and 2b, and bio 12.
18. Some of the staff at the campus book store needs to work on their customer service, some of the staff can be very
rude, there is a woman name ***** I believe who is fantastic. the writing lab needs to extend its hours little bit
more monday through saturday as well as the library. The B science building needs to install an elevator for the
disabled. To get into the tutoring program it should not take two weeks to get a tutor, I needed one and the

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 123
gentlemen told me that i would have to wait two weeks and I couldnt wait that long because I needed one right
away.
19. At IVC, there were many great teachers, and all are very well educated. The campus is much nicer than Saddleback
College and IVC has much nicer and better quality equipment. Teachers are all very halpful and made it easy for
me to learn. The counseling center was fantastic- *****, especially, and ***** were both key factors in my
sucessful transfer from a community college after just one year. Information of all kinds is readily available and is
easy to access. I took classes at both Saddleback and IVC and in brief would say that IVC 'seems much more
together' than Saddleback. Teachers here seemed as if they truely loved their job, and REALLY loved what thay
taught. It made it easy to learn from them and everything- from tests to assignments to lectures -were all crystal
clear. I am a very picky person and very easily notice the things that bother me... but I must say, I have little to no
complaints about IVC, and I am EXTREMELY pleased by this college and its efforts to help the students succeed and
move forward after they transfer. My only complaint would have to be that parking was hard to find almost
everyday...and I would also say that IVC did not offer nearly as many classes as Saddleback. It is understandable
that IVC is not the same size as Saddleback, but I liked IVC much better and would love to have taken ALL of my
classes here, but a few were just not offered and/or were canceled after the first week due to low enrollment.
Overall, I have had wonderful time at IVC. Thanks for a great learning experience- it has been a pleasure going
here.
20. It would be nice if more classes were offered in the summer.
21. :) I wanted to help out in taking this survey, because I truly care about this college and hope for you to attain
efficient feedback from us fellow students to gain the best outcome for things this school might need to improve
or maintain!
22. this school is a good school.. *****.
23. Degree info.
24. The only other piece of information that I would like to share is the assigned registration dates. I feel as though my
late registration date put me at a great disadvantage because the classes that I would have liked to take are all full
which is extremely frustrating. There should be more classes for upper division physics over or chemistry over the
summer. I feel like the registration date system has set me back in my educational career and I am very disatisfied
with this system.
25. The only suggestion I have is to turn off the a/c in the classrooms in the evenings. I only take night classes and the
classrooms are freezing! Plus, it would save money and energy.
26. I have had a hard time finding clubs that last. I feel that the assessment test does not accurately evaluate.
27. I sometimes have trouble with the wireless internet. this may have something to do with the fact that I have a
mac. I found that firefox works better but I still find the wi-fi somewhat unreliable.
28. So far, I am loving and enjoying my all the classes at IVC. I think, all the professors are great at IVC.
29. So far, I have had a great experience at IVC. I encountered great professors and interesting classes. However, I wish
that the school would extend the library's hours during weekends.
30. I got fined for head-out-of-stall parking. Please could you place clear signs prohibiting it? I swear, all the wrongly
parked students say: “But there is the sign??!!” 2) I'm -2 with the Child Care practices, because being in the line
costs $70 dollars(!), I registered 8 months ago and I still didn't get a call from them.
31. great!
32. The only problem I have is the attitude SOME of the staff memebers have. this is a college and everyone should be
a little more kind. We sometimes dont know things and it isnt fair to be treated rudely. the rude attitude can easily
discourage students and force alternatives choices instead of attending college. I have had people in all offices give
all types of attitude thats seems to be stress from prior students.
33. Part time math instructor ***** should not be allowed to teach at IVC anymore. He knows the material (Math
3B=calculus II)but he has these shortcomings:1)Always late (15-20 minutes at least )for class 2)Did't follow the
curriculum, could not finish what he's supposed to teach, short-changed the students 3)Worst: Could not manage
the classroom, allowed students to openly cheat during tests. The classroom was loudest during the tests. It's
crazy.
34. Lot of the Instructor's speak of Racial lot of discrimination
35. Lower your book prices,cafeteria prices, and coffee cart prices. were going through a recession and were all poor
college students please help us.The career center needs work. I cant find a job or internship and it would be nice if
the career center made this easier

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 124
36. a lot of the events and certain things that can help students aren't well publicized/advertised to the students, such
as scholarships, financial aid, study abroad programs, work study programs, eops, student aid and participation
things.
37. I think Irvine Valley College is a good school and a good place to start if you are planning a successful transfer. But
you must be a dedicated student!
38. Yes you should sell cigarettes on campus. We smoke all around any way, and it would be profitable as for your end.
Thanks
39. majority of the teachers at ivc are great! a few teachers can be sexists and very narrow minded. somewhat
discouraging and teach horribly. other than that i love the professors at ivc, they teach well, very knowledgeable
and extremely helpful.the tutoring center is the best thing at ivc. counselors at ivc are either extremely helpful or
don't care at all. it's either one or the other.
40. The SOCCCD 25 foot smoking rule needs to be enforced. The cafeteria should move towards greener practices and
limit their use of plastics. There needs to be more recycling bins around campus. Honors classes should be offered
in the evening. On mysite it should say try to log off, not try and log off.
41. If possible, would you please post the results of this poll up somewhere? More information is better. Thank you
very much for taking the time to read this and try to make changes where needed!
42. I found that the college professors are very knowledgeable and very helpful. Although, occasionally in the
beginning of the semester there are problems in finding parking. The night lights are great. The library could use
new carpet. The cafeteria should offer more Asian food and have cheaper food. The campus atmosphere is kinda
dead. There aren't a lot of social events and chances to meet new people. The campus' lawn should be more
suitable to sit on.
43. ***** is a wonderful professor and does a great job teaching Spanish.
44. College can be a enjoyable or lousy experience depending on the individual. Irvine Valley College offers a grand
amount of resources for students to make the most of what they choose to do during their stay. In addition, IVC
truly prepares students for the next step.
45. This is my first year at IVC and I have to say that it has been a very good experience for me. I love that it's a smaller
campus and school and that it doesn't take 15 minutes to walk to my next class like Saddleback. People at IVC are
very nice and I really enjoy the community invironment. I would like to see something done about all the smoking
that goes on on the campus. If you added designated smoking areas around campus and I don't think that smokers
would be against that. I would like to see the overall quality of the food improve in the cafeteria. Some of their
food sits out all day and it doesn't look good.
46. College is about allowing the public a chance to better themselves and to achieve new skills which helps them find
a career or become a valuable member of society. if this is correct and people believe in this then why is one
required to achieve a piece of paper by going through classes which induce insanity, conformity and manipulation
of beliefs in the repetitiveness of the lectures and so called academics? Those who possess the ability to succeed
are hindered by the ridiculous tradition of having a piece of paper signed by an academic institute in order for
opportunities to become available. All those men with those degrees that are CEO's of multi-billion companies are
what caused the current economic crisis and only more are going to replace them. What we need are people who
have passion but the passion is smothered by the endless onslaught of exams and curriculum required for that
person to even have a chance to become a CEO. The current style of U.S. education destroys passions just as the
reality of maturation destroys the dreams of a child; slowly, quietly, and oh so permanently. Bottom line, the years
it takes someone to become a Doctor or MBA dilutes their original passion. A man wants to be a doctor to save
lives but after multiple student loans and 7 years to become a doctor, all he becomes worried about is throwing
antibiotics and pain killers at everyone to just make money. They no longer try to truly help patients anymore.
47. Campus police are a little overzealous in writing tickets. I was given a ticket for backing into an “apparently” head
in only spot, but there is no signage that indicates this. Also, it's not an obviously head in spot (i.e. one of the
angled spots in front of the bookstore) so there was no way indication that this would be an infraction. I realize
money is tight this year, but some sort of warning in these situations would be more appropriate to my mind.
48. I think the school should promote more disverty there are alot of racist students at this school
49. IVC professor is great. i lerned evrymath in IVC, ant they are so good at teaching it.
50. My major is digital media, I don't feel that there is enough classes offered, nor is the pregram well contructed. For
eample, graphic design 2 was not avalible for last semester which shoudl be offered since a class for graphic 1

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 125
stdents had already finished in the previous semester. Also, rather than drinving to sddelback, I would like IVC to
have more hands on and job oreinted graphic clases. Thank you.
51. Great College with very few areas I can think of for improvement except for parking in the evening.
52. please provide more parking spaces
53. The faculty and administrative personnel are all very warm, helpful, and friendly. Thank you for making my college
experience a positive one.
54. I like the place.
55. since I am an older student, I am treated a little different. I realize because of the economy there will be more
adults returning to school. It will take more time for the younger students to adjust to us old folks.
56. I have had a great time here at this campus! If only there were cute girls here :-(
57. I really love this school. I only wished did better in the being of my academic career so that I can be a positive
representation of this school.
58. The woman in Financial Aid with long dard hair could use some customer service training. On all 4 occaisions that I
have gone in the office to ask questions or submit information requested, her personalitly has consistently been
the same. She is impatient with questions, speaks faster with each question asked, and has a tone of belittlement. I
have watched interact with other students as experienced interactions with her personally. It appears that she is
always having a bad day.
59. Reach out to students with all the programs ivc has because most students do not take advandtage of them, or
dont even know these services and programs are here.
60. IVC is a terrific college. I say everyone i meet outside campus and advice them to go to IVC if they are not. It is
really a good college with good services
61. The class schedules make it difficult for someone who works more than 20 hours a week to keep their job and still
complete their educational goals in a timely fashion. You either need to find teachers who can teach more than
one class in a certain subject, or find more teachers to teach that subject, because I'm finding it difficult to find the
classes I need at times that fit my schedule.
62. The staff at the Financial Aid office is superb.
63. nice
64. I am taking classical guitar off campus at Beckman H.S. so most of this survey was irrelevant to me.
65. I found the counseling for they types of classes I should take or type of degree to pursue was a bit weak. After a
few attempts of seeking some insight and guidance, I was left still unclear and decided to go outside of the IVC
capacity to gain insight for my education path.
66. Yes! I WAS VERY OFFENDED BY HEARING ABOUT THE VIEWING MATERIAL FOR HUMANITIES 73. THE TEAHCER SAID
THAT PART OF THE STUDY WAS GONNA BE ON RAUNCHY RATED “R” DIRTY COMEDY FILMS, WHICH I FIND TO BE
SEXUALY HARASSING ESPECIALLY IN A PUBLIC CLASS ROOM. SO I DECIDED NOT TO PETITION THAT CLASS. I HOPE
THIS TYPE OF BEHAVIOR WILL BE RULED OUT OF ALL PUBLIC SCHOOLS. I ALSO BELEIVE THAT ITS WRONG TO
CHARGE A STUDENT FOR NAPKINS,PLASTIC UTENSILS, AND CONDIMENTS JUST BECAUSE THE STUDENT DOESN'T BY
LUNCH ON THAT GIVEN DAY. I TRIED TO TAKE A PLASTIC FORK AND SOME KETCHUP AND THE CASHIER WANTED
TO CHARGE ME FIFTY SENSE. AND SHE SAID THAT THE UTENSILS AND NAPKINS WERE FOR CUSTOMERS ONLY. I
FELT UPSET BECAUSE I JUST BOUGHT $10.00 WORTH OF FOOD AT THE CAFETERIA EARLIER THAT WEEK. UNTIL
THEY CHANGE I WILL NEVER GO BACK TO THE CAFETERIA AGAIN. I WOULD APPRECIATE A RESPONSE FROM THIS.
THANK YOU.
67. Many adults take the language arts classes at night and two nights per week are difficult for us. It would be nice to
see the advanced language courses broken into two semesters like the beginning and intermediate courses. For
example: Spanish 1A & 1B, Spanish 2A & 2B - Spanish 3 is currently only offered as a semester class.
68. need more help on using blackboard. better support and technology to use it. too many problems with my class
this year. should not be that difficult to log on. also , quickbooks book is horrible.
69. The book store should be closer. Many people have asked me where it was and I also think we need a lot more
computers in the library. I also think the library should have more desks and chairs for the students.
70. I am very pleased with my experiences here at IVC. Thank you for all your collective hard work on our behalf.
71. More courses should be offered at different time of the day. Very unfair to required international students who
already are covered by american provider of health insurance, to purchase an additional insurance by you. I'm still
waiting for evaluation of my previous credits after 3 month I submitted my request.
72. All of the teachers that I have had here are excellent.

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73. The “Head In Only” parking warning at the back lot should be bigger or easier to read. I've seen many people get
tickets because they weren't able to see/notice the sign.
74. Some of the questions were too generic, asking about instructors skill, adherence to syllabi, etc. I have had some
fabulous instructors and also some not so good ones, evaluation of individual instructors should be an option for
students on at lest an annual basis.
75. this survey is too long
76. some instructors of ESL are not so good
77. This's a good environment to study.
78. I have enjoyed my time at IVC.As an out of state student, I have found everyone extremely helpful and welcoming.
79. To reiterate, IVC's admissions office as well as the mysite class enrollment system works extremely well. I've had a
much more satisfying experience at this college than at OCC.
80. Hello, So far, at IVC I have had a good time. Classes are ok. Teachers do a good job, except in the Math
department. I have taken Math 351 two times now. Last semester I took it with ***** and his teaching methods
were terrible. This semester is a little bit better but I don’t think that the math teachers at IVC have good methods
of teaching the material; however I would like to complement the math modules and the instructor for the math
350 modules is GREAT. I think that the math module should be a class. The method that is used in the modules
should be how lower division math is taught. Besides, my problems with the math department everything else is
ok. Keep up the good work! Thanks!
81. I have taken some Spanish classes in IVC last couple of years. Many times in the past, I've experienced difficulties
finding the right class for me because a given level of Spanish class was offered in only one limited time slot. For
instance, I wanted to take a Spanish class but all classes were offered either MW or TTh, not both. (2) I don't
understand why traditional calculus classes (3A and 3B) are 5-unit classes. In other community colleges (e.g. OCC)
they are 4-unit classes which cover exactly the same material as IVC does.(3) I believe the library staff should exert
more effort in creating a quiet environment in which to study. It seems people have over the years forgotten that
the library is a place to maintain absolute quiet at all times. Current situation certainly does not reflect this idea.
People talk on their cell phones, they do discussions outside the rooms, and sometimes they consume major meal
of the day in the library.(4) I think the tutor center staff must me more considerate in keeping quiet. After all, they
are using library building as their facility. Sometimes, they speak even louder than the students as if they have right
to do so. This is true even right now after they built the wall to separate themselves. There has been very little
improvement made in creating absolute silence in the library.
82. too many smokers that smoke too close to the classroom buildings. Including teachers.
83. i love ivc
84. It has been a good 2 years.
85. for me, instructors are very friendly and they really care about their students. my ability of communicating among
people has increased a lot and i'm happt to see a big improvement at the end of my studies here.it's true that i
have one semester remaining but i'm proud of myself.
86. The bathrooms and the library are filthy.
87. I have met the best teachers while attending IVC. Especially ***** in Speech, ***** in Biology and ***** in math
have made a world of difference in subjects I didn't think I could pass. Their support really shows what IVC is all
about, commitment to my educational success.
88. Professor ***** is highly unprofessional, ineffective, and the only real blemish of my two years here at IVC.
89. I find it ironic that IVC shows all different majors that are available and then when a student decides upon a major
has to track down department heads to figure out why all the classes needed to obtain the degree are not offered.
IVC's goal is to make a student stay there as long as possible and suck as much money out of their students as
possible.
90. i hope the school staff to open their mind and ear to hear what student tring to say and be more honest and
helpful to student. i want to have more clean library and more classes. some class is offer so smaller so some
people could not resister class that they need and that makes them to attending school longer. i think it is wasting
their vaulable time.
91. I think the college is great, i just wish they would expand politically and hold student political debates.
92. It's been a great experience, but I think the school does a TERRIBLE job at offering enough of certain courses. For
instance, the physics and chemistry classes get full before I'm even able to register. It's ridiculous, and something
needs to be done about it.

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 127
93. Instructor ***** was a fantastic teacher for WR2 when I had his class in Fall 08.
94. I think your school and entire staff are doinga fantastic job and I am privileged in going to a school where the
entire staff,faculty primarily the teachers are passionate of their classes and such, they are doing a fantastic job!
95. its a nice and small campus. everything is laid out very nicely and close to home.
96. I really enjoy my teachers, especially ***** and *****.
97. I love IVC and am taking classes here for the Transfer agreements. I really hope the transfer agreements stay
because thats the main reason 0%of the students here want to take classes. IVC has great transfer reputation
which is why they are attracting more students.
98. Even if my survey seems quite pessimistic, I feel as if IVC has done almost as much as it can to provide the best
services possible.
99. I am finally graduating this year after taking classess at IVC for sevreal years and I am truly sad to go. IVC has been
a great home to me and I hope to be able to take classes during the summer recreationally for personal growth.
The instructors have been wonderful and I will cherish my time at IVC.
100. So far, my overall experience with IVC has been a pleasure. I would definitely like to point out that the process of
enrolling, and transfering my units from a previous college was an absolute pain. The staff for admissions and
records were not helpful and extremely impatient with me. Also, the hours of operation were very inconvenient
for my schedule. I work full time, and found it almost impossible to arrive at IVC in time before admission and
records closed. All of my teachers (excluding one) has been fantastic. Currently, I am taking a writing class with
*****, who clearly has a passion for teaching. She is truely an insipration, and an asset to IVC.
101. I was offered admissions to UCLA, UCI and UCSD, and I would like to thank IVC for the opportunity and classes for
me to take and excel.
102. While IVC is convenient and the catalog offers programs relevant to my goals for continuing education (web
development and graphics), the instructors (while pleasant and professional) seem to only “teach the book” and
do not appear to possess real-world experience - I was much more favorably impressed by the instructors at
NOCCCD in Anaheim.
103. I've been to private universities and the quality of instructors is equal or better than those at private schools.
Overall, I am impressed with IVC and would recommend it to others in the area.
104. its pretty cool. except that the cafeteria is pretty expensive
105. I was extremely happy with the accessibility to counselors when needed, and the ability to sign up for classes when
they were desperately needed. So far, I am enjoying the idea of going back to school because of Irvine Valley
College.
106. as ab 540 student, ivc offers little assistance on where to go about regarding financial assistance. also, the sports at
ivc are very limited to students :)
107. I feel that incoming students need to be better informed about the system at IVC. And I also believe the
assessment tests are not a good representation of a student's class placement and should not be the only form of
placing into transferable courses. Besides that, IVC demonstrates all the qualities of a #1 transfer rate school. The
professors are amazing.
108. Although IVC is excellent for students who want to transfer to a four year -such as myself- where IVC shines is in its
faculty and programs offered. The personal growth I have acquired from just one year at IVC is astounding, much
of which can be attributed to ***** and Forensics, as well as student government. The faculty are excellent as
well, all of them having contributed to my bettering in some way as professionals in their fields from ***** to
***** to ***** to ***** to ***** (I'm sorry, I simply must acknowledge them all!) and many others. They are
excellent and give real one on one attention and care about our learning. This is why I'm staying at IVC even
though I'll be going to UCI as well. UCI is where I'll get my degree. IVC is where I'll learn and grow. If I could go back
to when I graduated from high school and choose between a full ride scholarship to a top school and going to IVC, I
would hands down pick IVC.-***** (Yes, this is supposed to be anonymous, but I WANT my name on it)
109. Some Professor's in the math and bio department need to be re-evaluated
110. Please flow the inputs and recommendations of the students carefully.
111. I am taking the Math Modules and I am really glad I attend to all of the modules. Unfortunately, I have heard from
my Professor ***** theses modules will be canceled. I highly recommend to keep these classes. I know a lot of
other students they took the module and it helped them a lot. Thank you.
112. Overall it's good, but a 3d design professor treat student not fair. I wish there can be more choice in the cafeteria
and sometimes the cooling system in the building is too cold.

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 128
113. Love the campus, great staff and perfect size-not too big or too small.
114. Counselors have been more than Helpful and Friendly
115. The only main dissatisfaction I have about IVC is the summer school process and schedule. It's not fair to the
students who have late registration, and therefore, are unable to sign up for the classes they need to take. IVC
does not make it clear what the priority is based on, and for that, I am very upset. Also, because most classes are
longer in length, it is almost impossible to take more than two classes per summer session because otherwise, the
timings tend overlap.
116. I have attended IVC since 11 believe it or not. I have been back and forth, decided and undecided on which career
path to take. I had pictured myself becoming a court reporter and after two years with incompleted units at IVC, I
decided to leave and attended South Coast College of Court Reporting. After several years of typing shorthand on a
stenographer, I later was diagnosed with carpel and the doctors advised me to take another career path. So I then
went back to IVC in 2000 and completed my AA degree, transferred to CSUF and recieved my B.S. in Adolescent
Studies in 2004. I am now a paraeducator working with children with severe handicap. At this time I am back at IVC
to complete courses that are required to apply for the Master's Program at CSDH, Occupational Therapy. I've come
across many caring and genuine professors that teach with their hearts, not just their minds! Thank you to all the
professors that encouraged and supported me in my educational goal!
117. My experience at Irvine Valley College has been a quite range of enjoyable memories/moments, and other
memories that have been really horrifying. It's very frustrating that the science teachers (anatomy, physiology)
professors are out to make students lives difficult and teach the material at a graduate level course when these
courses are for those students that are right out of high school. I have seen favortism take place in these fields, and
some professors who are only at IVC due to having a tenure track, and don't really want to teach the material. I
have an undergrad degree, and have gone back to school to pursue my prereq's to get into graduate school. Due to
the science teachers at Irvine Valley College in making the exams difficult for students to do well and get a decent
grade, lack of teaching, I now attend another community college that I am 2 with their strong science teachers who
take pride in helping students learn, and don't trick students on exams. I am pleased with Irvine Valley College's
Math professors, and Sociology professors. There are fair and make learning fun.
118. Some teachers/professors have provided insightful information to go along with the direct class material, such as
life experiences relevant to the class subject. It's helpful learning more than just basic information that seems to be
nothing more than repeated information straight from the book used in class. Any way of improving this further
would be great. Some negatives - too much eating, drinking, and gum chewing in many classrooms. Too many
people with computers in the classrooms doing things on it unrelated to that class. In some classes, many people
show up late or skip class without being penalized for it. Any way of cutting down on these kinds of distractions
would be great.
119. Please improve the blackboard website with things like and interactive calendar students can add their schedules
in and get more organized.
120. My experience here at Irvine Valley College has been a good one. I realized that..how the teachers perform really
determine who wants to show up to class and learn, if the teachers are boring and just lectures no one cares to
show up to class and learn. Fun teachers usually have the class with most of his/her students showing up ready to
learn and be active.
121. If you park behind B buildings for night classes. It usually is somewhat dark in the parking lot. I've always come
around 6pm and park in Staff parking lot but if you are a female and missed the staff parking lot you might have an
issue walking to your car after night class.
122. most of all teachers are well educated, motivated to teach, very helpful
123. So far it has been a very successful experience, thank you for the effort and keep up the good work, I went to a few
college campuses to visit that made me very proud of IVC campus , staff and professors
124. Wonderful experience, I have passed along nothing but good comments to friends and family about this college!
125. Overall I'm satisfied with courses and instructors. However there are courses that are required to complete for my
certificate are not available at IVC. I strongly recommend that the required courses should be available for those
offered programs.
126. IVC has really expanded and I like that.
127. I have been 2 with my overall experience at IVC thus far.
128. great professors, great facility and great class size
129. I think too many people smoke out of the buildings. For non smoker, this is an issue.

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 129
130. There should be signs in ALL parking lots stating the policy of head-in parking only. I was disappointed and
surprised to receive a $20 parking ticket for breaking a rule that I did not even know of. In addition, policies
regarding the establishment of California residency should be made more clear. Meeting the necessary
requirements to prove my residency status was a difficult and confusing process, during which I was given different
information by various staff members in the admissions office.
131. I suggest that need more parking lot. Financial office faculty is very unpleasant for every time I visitied.
132. I'm disappointed about the class size. When my enrollment window opened up and I went to add the class I
needed, it was already full and would not let me enroll. I think this problem needs to be resolved.
133. Overall, I enjoy being a student at IVC. Instructors have been very helpfull and have gone out of the way to assist
me when i've needed help. The only problems that I've had was dealing with the Financial Office. At times, the
employees, not the students, have been rude and are limited in provided information. I always feel uncomfortable
walking into their office. They make feel like if im illeterate. The students have provided me with more
information, including work study, something that the regular staff failed to mentioned. The Financial Office is the
only office I dislike entering. Overall, my experience at IVC has been great!
134. I think the EOPS Program needs to seriously re-evaluate their checklist of what allows you to qualify for their
services. I also think the dance program is HIGHLY under-funded in comparison to the theatre department...it is
very unfair and I do not understand it at all. Feel free to email me further on either of these topics.
135. thank you for your services!
136. Financial Aid office is disorganized and rude
137. I think the one thing that has truly enriched my experience at Irvine Valley College is becoming a member of Phi
Theta Kappa. I am very glad that the college supports this program. My biggest issue with IVC, however, is that the
No Smoking within X number of feet from buildings is not strictly enforced. I don't mind if other people smoke
because that's their choice, but I don't think any nonsmoker should have to inhale secondhand smoke.
138. The college is nice, clean and has preferable class sizes.
139. ivc is great
140. It has good education for a cheap price. The instructors are adequate in their knowledge, and the classes are
conducted in a fine manner. I don't really feel a community in all my classes. I think the term community college is
very misleading. But overall, the education was okay, and I'm ready to move on to a university. Thanks very much.
141. The teachers here are amazing. A lot of the teachers are the most intelligent people I've ever met and I've been to
two other colleges. Definitely awesome!
142. Math Teaching department needs to be checked, especially the lower-division math levels. As a tutor, I find that
there are certain professors that the tutees rant about, and it is very disappointing to see so many
(math)professors not giving the students the strong fundamentals of math. It's just not fair for the students to miss
out on the essential building blocks of math. It just catches up to them as they advance into higher math levels.
143. I wish the desktops and counters in the classes were better maintained. A lot of times they are dirty. Being an
overweight person I wish the sitting in some of the classrooms were not attached to the desks. I am unable to take
some classes due to this issue.
144. It has been a really great experience and I have come a long way. Thank You! :-)
145. I had problems of parking. I hope it's getting better.
146. Professor ***** is a great professor! He was willing to correct my paper after his class for an hour and half!! It was
not his official hour anymore. But he was willing to help student for everything he could. He is a great great
teacher! And very funny and knowageble.
147. I think that the counselors are very knowledgeable in information given. I think that there should be better sources
online to help students transfer without seeking help from a counselor. Such as Out of State requirements for
transfer students.
148. I love IVC and have had a wonderful time here :)!
149. You guys are doing a great job. You have everything I might ever need in order to accomplish my goals and you
have the staff to help me with it. Thank you.
150. I am currently enrolled in a 2nd 8 week class & this is my first class at IVC so I don't think I've been a student there
long enough know about the campus but I did my best. So far, I really like my instructor. I am also enrolled in 2
summer classes at IVC because of the reputation of the instructors who are teaching the courses I'm taking. I hope
that what I hear about IVC is true.

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 130
151. How can we improve parking for IVC students so that we, the students are not always running late to class due to
the parking lots? Why is there a no backing into a parking space rule? Is it extremely harmful? How can we lower
the costs of books & materials? In the future will there be more options to take night class on campus? Lastly, how
can I find out who my counselor is? Thank you, *****
152. Your newest professor for sociology is amazing!!
153. It would be helpful to increase the number of science programs for adults returning to school, unemployed adults
and/or second career adults.
154. Yes, the Administration and Records requires a lot of improvements. One for example, only 1 person, this lady who
has what I think is a Russian accent is the best worker at the computers where students can in person register. The
rest of the workers at the Administration and Records type very slow and they are slow workers in general, which
makes the process of getting something complete take a longer time than needed. Overall other than the
employee I described, the rest of them have so far sided against students from what I have seen. For example, one
lady, the employees who student's go to to register in person have to get permission from her, has done whatever
it was necessary to screw over students and I have seen it in person and heard the situation in person.
155. Not much to say; just that IVC is a great school and I hope it continues to stay this way if not get better. But I would
definitely recommend anyone looking to go to a good community college to IVC. I feel safe and secure here, way
different atmosphere from Riverside.
156. It would mean a lot to me if staff was advised not to lick their fingers when turning book pages or handing out
paperwork. Also, I would like it if teachers could order sick students to go home. Every time I step foot in a
classroom I get sick because of infected people. I cannot keep up with school work after being ill for a week and
this is the biggest complaint I have when attending school.
157. Overall, my experience here at IVC has been very positive. The faculty is knowledgable and helpful as are the
personnel at the CalWORKs office. People have been eager to see me succeed and that has helped me carry on
even when personal issues become pressing. I have really enjoyed my time here and am trying to get my son
interested in joining the campus! Keep up the good work.
158. I took almost all of my prerequisite courses at IVC. I have throughly enjoyed my studies here
159. really great environment to get credits to transfer to a four year
160. I am a working adult and I would like to be able to take classes at night at a slower pace (once a week). I did
Spanish 1A, 1B, 2A, 2B. I wish you had Spanish 3A and 3B at night. Like most of my classmates, I can only allow one
night per week for classes. I will not be able to continue next year if you don't have night time classes. Thanks.
161. Being here at IVC has been a good experience. I hope they do their best as well as i will to be able to help me
transfer.
162. Teachers are great. Always encouraging, and understanding. Love being in class. I love being inpired to be the best.
163. I am glad I have chosen to attend IVC.
164. This is my first semester and i really enjoy the teachers i have.
165. everything are most great
166. i think the cafeteria could be better in every aspect, from the menu to the service and management. the coffee
cart could be turned into something more, maybe even serving snacks and sandwiches like Saddleback college in
mission viejo. i also believe that advanced classes should be presented more frequent. more classes in summer
sessions. MAP on my-site should be completed and should be upgraded from beta version with all the buggs and
errors fixed.
167. I would like to see more night/evening classes available.
168. Financial Aid officer was very rude and disrespectful and also one of the counselor I had was very impatient not
willing to help at all.
169. The campus is very divided on ethnic grounds.
170. This survey took longer than 20 minutes. The campus' biggest problem/drawback is that it does no enforce rules
against smoking. People crowd around building entrances and smoke at all hours of the day, it invades the space of
individuals whom choose not to smoke or inhale second hand smoke.
171. I am satisfied taking class at Irvine valley college. I took all the requirments and enjoyed taking class here, but I
believe writing lab's service needs to be changed because students who dont speak english are not treated fairly at
lab by the instructors. Some of them were not fair while describing the mistakes of an essay. I believe they need
encourage students not discouraging them writing, since writing is an essential skill to learn. Also, I think the food
of the caferteria is not healthy and not appetiting. These problems I think need to reconsider for all.

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 131
172. Faculty and staff are excellent. Especially the bio and chem professors. Campus life is wonderful. Also, the new
performing art center is divine.
173. EOPS has been an amazing program to me. The counselors in the EOPS office have always been so friendly and
helpful; namely *****, and ***** is great too. Also, I have really appreciated the timeliness and efficiency of the
financial aid office. They are always very good at getting back to you and helping you out and covering all the bases
and making sure you have everything you need and are knowledgeable of the processes and policies of the
financial aid program.
174. I know that I made the right choice by comming to IVC. Thanks for everything.
175. Please fire Professor ***** if you haven't already. She pushes her politics on you, and she makes poor grading
desitions. <---Hint: Don't push your politics on students when we pay the teachers to teach us Spanish...
176. I had good time in IVC campus. Even the instructors are very helpful while answering the problems.
177. Overall, I can honestly state that it has been a fairly pleasant experience. But I am also looking forward to moving
onto bigger things in life.
178. My experience here at IVC has been so heart-warming both in academics and in athletics (WOMEN'S SOCCER) and
I'm really going to miss it here when I finally transfer :(
179. I think we need more parking lots.!!!
180. I attended a jr college previously but did not find the same resources that re available to me here at IVC. I am
definetly very happy here.
181. Im taking online classes
182. Writing 2 in IVC is difficult compared to the other classes.
183. I was concerned about attending the college and instead chose to attend IVC's sister school, Saddleback. But have
now switched over and truly appreciate the help that Irvine Valley College has given me in all aspects of my
education, career goals, and personal communication with others.
184. no it is a good school
185. Currently am really peeved at the library's overdue book / re-check out policy. Should be explained in when
students are checking out materials -- I understand theory of re-shelving policy on overdue books, before they can
be re-checked out by the same student, but it really is frustrating at the end of the term when papers are due and
the books are needed! I know ignorance of the policy is no excuse, but I just wanted to vent! Seems like a
ridiculous use of limited personnel resources to re-shelve a book for a day, just for the same student to walk back
in on the next to check it out -- especially at the end of term, flexibility of policy should be reviewed.
186. this is my first semester here and i really like it. i've transferred from cal state fullerton because the tuition is
extremely high so i decided to get my general basic studies done cheaper at IVC. all counselors are very helpful and
i have plenty of FREE available access to computers and counselors.
187. Thank you.
188. There are some really good teachers and some that are not so great.
189. Parking and classes are very impacted...However, I like the smaller college campus size, compared to say
Saddleback or OCC because there's a sense of community and closeness here. I hope my contribution helped in
assessing what needs to be improved here at IVC. Have a wonderful day.
190. Overall, my experiences at IVC have been enjoyable. The school has offered classes that I needed to take although I
wish it could have offered the last class I needed to finish my certificate program during fall semester instead of
having me wait til spring semester to take the class. I have had issues with people smoking so close to the buildings
and parking has become difficult since the campus has gone under construction so hopefully that situation will be
remedied soon.
191. Admissions & Records people always seem to make it like it is such a burden to work with students. The same goes
for those in the Bursar's Office which makes a really bad environment at IVC.I wish there was more school spirit.
192. We need more space for study rooms and education about library manner.
193. I think Writing Center is horrrible.I like saddleback writing center better, where they help more than writing center
form IVC.Some teachers in writing center do not respect students. The way they treated student discourage
student to become better writer.
194. Very helpful and courteous staff. I have really enjoyed my experience at IVC and look forward to continuing my
education.

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APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 132
195. IVC is where serious college begins. My overall experience here at IVC is very helpful. taking CS 1 and CS 102
helped me a lot, it gave me direction on what to major in. the counselors are very helpful. IVC is definitely a part of
my academic success.
196. I have had a great experience here at Irvine Valley College these past three years. Most of the faculty have been
very understanding and nice to me, and that has made me feel very comfortable and safe to know that here
people understand me better than any other schools have in the past.
197. Could you please increase writing lab hours in weekends and evenings? Counselor's hours are not convenient for
at home mothers because of their kids' schedules. In addition, if you include more online courses, evening and
early morning courses, we could finish our degrees in short time because we have kids. Thank you for giving this
opportunity to share our comments with you.
198. I would like to see class syllabus posted online along with class listings. I think this will greatly aid students in their
class selection. I would also like to see required material for each course posted along as well. Some of these
textbooks are very expensive, this will give the students enough time to obtain used copies from elsewhere and in
the process helping the environment (even the used copies in the IVC bookstore are expensive compared to online
prices). And finally, please do upgrade your servers for MySite. They are extremely slooow especially when working
with MyPlans.
199. The main thing that I am dissatisfied with is registration dates because even though I'm a returning student, I keep
getting late registration dates. Therefore the classes I want/need to take are always full.
200. ***** and ***** have been the most inspiring, knowledgeable and passionate teachers that I have ever had. They
are each both masters of their subjects which made their classes so enjoyable.
201. The new buildings are fantastic...just give back the parking spots!
202. even though my classes are very hard and i have to do al lot of things, i really enjoy my time and i am happy that i
study in the IVC. Thank you
203. I usually attend Saddleback but took an online class at IVC because it was available at it was a better class than
offered at Saddleback
204. Parking fine far too high. Made one mistake of not putting permit in window. Very unfair. Very disappointed.
205. more variety of classes, like saddleback.
206. I do have a request that Saddlback teachers need to go under some sort of review. Majority of teachers at
Saddleback are great, but in my experience I have had a few teachers who are a big dissapointment not fulfilling
any subject teaching at all
207. I only took one class this semester, a statistics class with Professor *****, and he was one of the best instructors
I've ever had.
208. I wanted to nominate a teacher for the teacher of the year award, but you must not currently be a student. I do
not like this. I have had a teacher for 3 classes and would like to nominate him, but I can not due to this rule. But
besides that, I love IVC!
209. I greatly appreciate the time and effort the counselors put into helping students.
210. The staff is very helpfull
211. I like IVC a lot better than Saddleback
212. ***** is the greatest professor ever. He is genuine and intelligent. He is the best teacher by whom I have ever
taught. His writings are laconic, humerous, and flexible. Best best best.
213. Someone needs to watch what the Professors say to students. Sometimes they go too far in what they say in their
lectures and can be biased. Also, we need more counselors that have much experience.
214. I love the environment of the school. It really feels like the students that attend IVC are there to succeed and
progress.
215. The teachers and the staff are wonderful minus a few bad apples. The parking is horrible. It takes me at least 15
minutes to find a parking spot. There is too much construction going on and there are too many staff parking
spots.
216. Please change the lawns to drought tolerant landscaping.2. LPA is a great design firm, continue using them for new
buildings3. Consider adding some affordable apartments on site for professors4. The Real Estate Department is
great; teachers are affable, informed, and eager to teach. I am impressed.5. The President should write a blog6.
Consider Community Service projects such as having students create financial literacy posters that would go in
County Health Care waiting rooms and on the back of county checks to low income persons7. Pair up your child
development center with United Cerebral Palsy which is looking to develop a new child care center that would

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serve roughly 120 children (1/3 being special needs). It would be a great opportunity to become a model for how
child care providers can serve their own special needs children. (I volunteered recently with ULI to help UCP look at
the feasibility of such a project; I am a City Planner with the ***** {though this project was an independent
volunteer exercise}).8. I like this survey; well done. The bathrooms need a bit of work; otherwise the campus is
great.10. Try to LEED EBOM Certify your library and new buildings11. Thanks!
217. I love the college a great school to be a part of!
218. thank you for helping me with all the requirements to get into my dream school ucla!
219. I have been out of college for quite some time and IVC was my first experience in over ten years and I love the
campus and staff. I belive they are overqualified for JC level teaching but they have never acted as such. They are
very passionate about what they teach and it is reflected in the level of quality they expect from us and give us. I
love the small campus, it's very functional and has everything I am looking for without being overwhelming.
220. I've been happy here
221. All professors at IVC are eager to teach and attempts their best to help the students as much as possible!
222. It is a really great school! I enjoy taking classes there. The teachers are (for the most part) always really great and
the campus is beautiful.
223. IVC is by far the best community college I have had experience with. The campus is not hectic, is well kept ( I love
the new buildings!), and the professors that I have taken were all very knowledgeable and kind. There were only
two things that would have made my time here better. I would have liked it if you offered a better variety of
classes, but that was never too much of a hindrance to me. More frustrating were my experiences with the
counselors. Three out of four visits did not help me at all. And one woman even raised her voice in a very rude
manner. My last counseling appointment with *****, was very helpful, however. But that was the only one. I
would strongly suggest a good look at that department.
224. I am thankful to the staff as well as the students for taking part in my academic career however, I believe that the
prices IVC is demanding for a select number of their classes (namely in Math and Science) are somewhat
overpriced for a student like me; $100 does not grow on trees, and more importantly $160 for the book for the
previously mentioned $100 class will not fall from the sky and land in my lap. In fact, $260 is 2/3 of one paycheck
for me and what I assume to be a large percentage of the IVC student community. Because I live at home during
this time I do not believe I qualify for financial aid, despite the fact that my parents expect me to pay for my
schooling. I suggest a financial aid or at least a program directed toward those less apt to pay for their IVC
enrollment to be formatted and put into action. Or perhaps a book trade day at IVC where students can trade
books with one another in the attempts to save valuable dollars. Thank you for your time and consideration.
225. I think adding more counselors on campus and adding Friday for counseling time will be great.
226. The staff is very rude. The counslars don't want to help you they just say look @ the form. Which I'd Already done
before cumin to them with my questions. The lady in the tutorin center does not speak by English it's hard to
understand her sometimes the guy is there with her has no pacients and mean to the people there.
227. overall my experence at this school is good.
228. Financial Aid personnel are very inpersonable. My counselor did not communicate with me until after deadlines
had passed. I keep finding myself asking the Veterans Counselor information on financial aide topics when I should
be able to talk to my financial aid counselor. I recommend posting IVC's deadlines along with the FASFA
information and deadlines.
229. thanks
230. i love college
231. Technology in classrooms, library, and labs should be more up-to-date.2) There should be more environmental
studies classes and activities on campus.3) Honors Students need a bigger and better Honors Lounge.4) Honors
students URGENTLY need more honors counselors who have more counseling hours.5) The Cafeteria should have
more variety and better quality of food.6) There MUST be provision of scholarship opportunities and internships
for international students.7) Effort and money should increase towards ATEP, they are doing a great job!
232. Good experience physically, mentally, and the environment is welcoming. I've attended other Jr. Colleges and they
are a little intimidating, but IVC is contrary. Teacher are well trained and some expect more than from you which is
good.
233. I think Irvine Valley College should have more clubs and activities for its students. I don't hear about such things till
the day of the event. There is not a wide variety of clubs.

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234. Things could be much better. I wish that I could have a closer tie in with the campus, but it just isn't happening.
There's too much division among students and nothing to tie us back together. There's no reason for a mascot or
anything of the like when there is no scholastic identity. My veganism is also seemingly structurally frowned upon.
There's really nothing offered in my direction with the cafeteria or at the coffee stand and the various vending
machines peppered throughout the campus. I really don't feel welcome at this school until I meet the teachers and
usually make friends with them.
235. I have only had one bad experience at Irvine Valley College. It was with a professor names *****. She did not seem
to want to make me a better; but instead, she always put me down and told me horrible I was at writing.
236. it's good
237. great community college...just too many asians..
238. how bout some comfortable chairs
239. we need more club fairs!
240. Everything else is PERFECT. I loved to recommand IVC to anyone! However, i feel very unsafe when i'm in campus
at night. Especially, after my night class which ends at 10:00P.M. i get really scared on the way to the parkit lot.
There are not enought lights in the campus or in parking lot. and for Admissions and Records Office, there should
be more people helping students. especially in the beginning of the semester! oh my.... i waited for 2 hours! due to
the long long lines. Also in the bookstore!!! i 8 why our bookstore hired a old ladies.... they are very nice but very
slow. i get mad whenever i see a long huge lines at the book store and the ladies there are trying to be nice so
talking to every single students while cashing out! either hire more people (just at the beginning of the semester)
or hire someone who's very fast! Overall, i love IVC!!! I was helped in so many ways! and right now i'm almost
ready to transfer!! thank you :)
241. -I thought too much constructions have going on at same time.-I need more cheap range of warm food [not snack]
with variety for more light meal in cafeteria. ($1-2)-I hope to be easy to access with bicycle in campus. There are
too much place that bike can
242. Some of the teachers i have met were pretty irresponsible for the class time, informing dismissed classes, active
feedback, maintaining blackboard. Personaly, i think those are more important than the knowledge they already
have.
243. Irvine Valley College would be a better place if the faculties were more helpful and would try to figure out
students’ needs.
244. There is not much of a social life. It is the main reason I want to go to Santa Monica College instead. I try taking the
initiative, but a lot of people are hard to connect with. People don't even smile or say hi to each other. It's
depressing. Otherwise the education is awesome, and I live right nearby, so why not?
245. I understand due to budget restrictions many of the Computer Science/Programming courses have been cut from
the Course Catalog (availability).I would be very interested in taking courses in ASP.NET, SQL, XML, and many of
the other up-and-coming languages out there. As a web applications developer these courses would be a great
asset to my current job :).
246. Some teachers are very biased and they reflect bias in their grading process which is very unfair.
247. The majority of the students, although high achievers in grade, are half-witted.
248. The offices at IVC should be open till 5pm on Fridays and till 1pm on Saturdays for the students who are busy the
whole week and want to do their works on weekends. Also the Parking lots should be extended and staff parking
should be reduced. Some instructors speak very fast and make it hard for non English speakers to understand the
materials. They cover a lot of material in a single class session. IVC Tutoring Center and the Health care hours
should be extended.
249. Im proud to say that Im a student at IVC, and its a school I call my second home. Just need some assistance in
making myself a full time student.
250. I fill we should an NO smoking campus! Other then that I. V. C.is a Great place to learn. I really love the staff here,
and they so helpful.
251. I feel that the classes and teachers are, for the most part, pretty good. I have learned new things at IVC and the
courses have been effective. However, I feel that there is little student life at IVC. The students are not interested
in having a “college experience” so it is difficult to have a social life outside of class (with other students).
252. The only thing that should change is the price of books in the bookstore!
253. Your doing a great job
254. thank you guys for your existance

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255. I've had mostly all great and rewarding experiences here at IVC and look forward to many more. Thank you.
256. Take away the thought of peope transferring in two years No One i know has been able to get out of ivc in two
years. Its ridiculous
257. I love IVC's faculties!! They are so nice! I wish IVC could offer more majors and more spaces for art major.
258. Hopefully, there are more classes open during in the morning schedule...
259. I have enjoyed my time here at IVC. I love the small campus, very un-intimidating and has an at home feel. The
staff has been respectful. I attended night and weekend classes and the Professors are wonderful. I also love the
smaller class sizes! I do wish there was more night class availability times for certain courses. Overall... its been
great.
260. Actually, I am really satisfied with my campus life in IVC. Most instructors always try to help students, and from a
organizing class schedule I was able to accomplish my goal in IVC which is to transfer to a university and get a
IGETC certification. Safey, clean, and the place for students, this is a IVC where I attend.
261. I love going to IVC. I am in both EOPS and CARE. The CARE program is the most amazing program I have ever been
exposed to. ***** helped me get my educatonal and career goals on track. Because of her and the CARE program
my life is progressing in the right direction.
262. I'm enrolled in ESL classes I admire the patiency of ESL teachers, they are good and listening at your needs. I find it
difficult when I go to other centers like Administration offices, counselling and tutoring. People there are not so
patient and they are not good at listening and attending at your needs. They rush me and I always leave with little
or no information at all. I would also like to encourage fast service at the book shop at the beginning of the
semester. My feet ache of standing in a very long line with only one or two cashiers. This is the same as the
Administration office. Sometimes I find out that going to carrer counselling doesn't help because the last
counseller I saw last time seemed like she didn't know what options I had about my carrer plan. She kept on
flipping the school catalogue so may time and she could not make up her mind. Tha Math center is very small and
it seems like the tutors there don't have patiency for slow learning students.
263. IVC has made a huge difference in my life. I highly recommend this college to all my friends and their families.
264. I feel that IVC has done a good job keeping this college up to date and maintaining it. I just feel that it needs to
improve the way you get the information out there about clubs etc
265. i'm very happy here at ivc
266. good college and teachers
267. So far, it has been a wonderful experience. I have attended a few other community colleges prior to transferring to
Irvine Valley College and I am most satisfied with everything IVC has to offer compared to the other colleges I've
been to.
268. Parking is horrible! make these random statues, when wwe could expand parking for students
269. I think IVC is awesome
270. teachers are engaged with their students and care much about what they do...specifically *****, *****, ***** and
*****
271. I think building a new parking structure would be great
272. Most of the teacher's I've had have been very good, I have really enjoyed all the classes that I've taken, even in the
subjects I dont generally like. I especially liked *****, she was outstanding!
273. In previous semesters, I have been delighted with the calibre of the teachers and their commitment to the growth
of their students. This experience was not like that. Although our instructor was well qualified and has a wealth of
knowledge, on the issues of connecting with students and utilizing optimal teaching pedagogies she was woefully
inadequate. This was very disappointing and as a result our class shrank to merely a handful of us. I would hope
she could benefit from professional development and from the involvement of her department chair in observing
her teaching. I would not recommend this class to any student who asked me. I had been looking forward for
weeks to this class and stuck it out to the bitter end. This is a painful indictment as I love the subject matter.
274. I've had amazing experience with teachers and my classes. The only thing I would say is I wish it was easier to meet
people/there were more student activities.
275. Instead of building and putting in new statues and art pieces you should be using that money for keeping transfer
agreements with universities and other schools. In this time of economic trouble you people waste our and the
governments money on crap to look at when you should be using it for its purpose: helping us succeed.
276. Some of the instructors are dissapointingly poor, while other are excellent. My speech instructor *****, is an
excellent teacher and I have learned alot. On the other hand my World HIstory teacher*****, is very biased, and I

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am learning a minimal amount of information is his class. A revision in teaching staff would be an EXCELLENT
addition to the well being of IVC.
277. There arent anything i can comment since the campuse did such a good job
278. Irvine Valley College is one of the best community colleges I have visited. I love the smaller classes and how
teachers really try to form a unique relationship with their students. I feel that teachers make you feel comfortable
and the learning experience is much more pleasant.
279. As a first year student, generally I satisfied from IVC and I appreciate faculty's work ,but the only thing that I found
unfair in college is Cafeteria which doesn't provide good customer service.
280. there is not that much availability of classes , like they have in saddleback , and if we took all our classes in
saddleback .. at the end they wont accept them as i understand from the student talk
281. Irvine valley police is a joke. Unreasonably giving me tickets left and right.
282. I believe that IVC has provided me with exceptional opportunities that will assist me in creating a better future for
myself consisting of success and happiness. I would just like to add that I am a freshman at Tustin High School and
am part of the early college program so some of these questions do not apply to me. However, I have taken 7
classes so far and each of them have taught me so much. Thank you. =]
283. Irvine Valley College is a great school. It has helped me with my study skills. The courses that I have taken thus far
are of great standards. I have very little complaints about Irvine Valley College.
284. This college rocks ! :)
285. I really enjoy coming to school everyday, this campus is great, and it keeps looking better! :)
286. att
287. reduced the internatinal students tution and provide more activities for international students and give them more
assitances for the class and somehow more respect
288. Please get rid of the math teacher *****. She has little respect for her students and is a terrible math teacher.
289. Parking is a little bit of a bother, but there is no harm in walking. Information for upcoming events in the
performing arts must be advertised more.
290. I want IVC to follow and strict about rule of no smoking area.
291. The overall experience I have had here at Irvine Valley College has been amazing. The faculty members are
genuinely caring people who really go above and beyond their duties as a teacher and have become life coaches
and mentors for me. All except one very narcissistic professor who doesn't seem to care about the students but
only about himself(his pay, his life, his problems) he constantly talks about those things and when students need
his help with class related issues he is not very helpful, he passes along the duties to others such as tutors and
when you approach him with personal problems he states that he doesn't care and that it wasn't his problem. I
don't understand how a person like that works at such an excellent school. ASIVC is a great leadership program
that I would enjoy working with again and other clubs are very helpful in networking, and helping out the
community.
292. Every type of resource IVC offers have been a great help. Thank you!
293. nothing really. i really like this place.
294. Even though the parking spaces are hard to come by during the busier times of the day, I like that they are located
close to the buildings and there isn't a far walk. The Professors I have had all really enjoy teaching and are very
patient with the students. I would like to see the cafeteria offer more of a variety of ready made, quick and easy to
eat hot food items; such as breakfast burritos, turkey burgers, things that don't require alot of fuss. Thank you IVC!
295. I love IVC, I feel so supported and hopeful whenever I go there. I love the atmosphere, thank you for everything,
you guys do an excellent job there!
296. I had had great teachers so far except for one in my humble opinion and its been fun. The only thing is that I
believe campus grounds sometimes get very dirty, and in parking lots cars should be watched more because I 8
how my new scratches and dents i have now since i have been attending IVC. All the staff at IVC is very friendly and
helpful! Especially during first day of semester trying to find your way to class. Thank tou!
297. I don't go to IVC but I do go to Saddleback college.
298. No. this is a very good college to attend
299. Yes, IVC should not have a computer science professor teaching Math, even though a computer science major has
a good background in Math, but they do not know how to teach the students, they know it for themselves. Please
make sure that the school doesn't repeat this big mistake. Allowed the good math professors to teach more classes

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than have a computer science professor doing a bad job and letting the students frustrated with Math. Hope my
appeal as a student at IVC will be considered.Thanks for the opportunity.
300. The counselors gave me completely contrasting information. They need to get together and decide on common
advice and information so I'm not confused and angry every time I leave another counseling appointment.
301. It is great and I learn alot for the teachers.
302. More online classes, or general class availability. Do not ticket students for stupid things such as parking
backwards, $20 for a college student is A LOT OF MONEY, sorry your precious campus police is too lazy to look at
the other side of the car for the permit yet will get out and take their time to write a citation. Your bookstore is an
absolute ripoff and charges MORE than retail price. If you want to help students, lower your prices! Thanks to IVC I
can't afford some books and so I can't complete assignments.
303. Quality of professors varies greatly. I have had a few wonderful ones, and others that appear to lack the
fundamental skills of the subject they are teaching.
304. Hi,I just say thanks for very special collge.I enjoyed alot there specialy music classes.
305. My only big complaint is that there aren't enough classes offered during the second sessions of Spring, but I'm sure
there is good reason for that. At least I hope.
306. I was very pleased with my instructors (*****, *****, and *****). I have learned a lot in my one semester at IVC. I
only wish that there were more human anatomy and microbiology courses offered. Those are the main classes I
need to take, but they're always all filled up by the time my registration date comes along.
307. Fair professors and nice atmosphere.
308. I am taking three classes. One of my current classes has given me the best experience of any college class, and
another of my current classes has given me the absolute worst experience imaginable, so much so that I am
choosing to fail that one.
309. Threre are many motivational and inspiring instructors such as *****.
310. everything at ivc has been amazing the classes are perfect. the teachers are very nice and help out. i've been to
other jc's and none have had the great teachers that work here.
311. The online teachers are great. They repond quickly and help you out when you're stuggling when they know that
you have been trying.
312. I would like better communication like extended office hours or a better way to get communication and help with
registration. Thank You
313. I am happy to get back into college again. I feel very motivated and the counseling department has been great in
creating an academic calendar for me so I know exactly what courses to take and when I can look forward to
transferring to a four year university.
314. Professor ***** deserves a medal
315. Good college
316. Hi. I made a mistake with one section of my answers. The question pertained to my satisfaction with the
Counseling Center and their hours. I believe I answered that I was -1 with the hours. However, I thought I was
answering questions for the Counseling program connected to the Health Services group - NOT the Counseling
Center with the transfer/enrollment Counselors. So I wanted to retract my answer. I think the Counseling Center is
fantastic. The hours are fine as they are open until 7p some nights, so that's great. Kudos to the Counseling Center
for all the help they have given me through my transition back into college. Regarding the Health Services group
and the counseling center there (therapists), I am disappointed that they don't have more availability for evening
appointments. I've been referred off-campus which will cost me a lot of money vs. a free service if I was able to
come in an see someone during the day. I work full time, so this is not possible. I need to be able to see a IVC
therapist/counselor in the evening or late afternoon. Also, it is too bad that the service is not provided over the
summer months. Once a person gets into counseling, a summer 8-10 week break, is not a good idea. That said, the
people who are working the program are very nice and helpful - just wish they had more appointment times
available for part-time evening students. Other than that - i just want to say, IVC is really a great place. Thanks for
all that everyone does!!!
317. I enjoy taking classes at IVC and have not one negative thing to say about the school. I think its a greta school and
am satisfied with my decision to start taking classes there.
318. ***** is an awesome Soc 1 teacher. She is very knowledgeable in her profession. She has taught me a lot and has
opened my eyes to what is going on in society today and before.
319. My experience had been great so far. I would like to see more clubs and the student government to expand.

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320. Overall, I am satisfied with most of services at IVC. However, I am disappointed when I had to study English in such
a crammed classroom or with over 28 students in the conversation class. Moreover, when I didn't have enough
choice within my available time (:00 to 2:30. I have two children to drop off and pick up), I just wanted to transfer
to other college. Can you change the policy that international students can't take more than one online class? (I
hope two can be possible.) The worst was the parking lot's narrow parking space and low security level(the other
day,someone ruined my car with an strong adhesive.)
321. Very impressed with IVC. Having last attended college in the UK sixteen years ago, IVC has been an absolute
pleasure to study at. Perhaps returning to education has increased my enthusiasm, but the teachers and facilities
at IVC have been fantastic. Thank you! :)
322. Cafeteria food need to be up-grade.It's not enough and variety.And Library hour need to be extended..
323. computer labs need to be enough..
324. I have had a very positive and rewarding experience here at IVC. I am so happy I decided to become a student at
IVC. I've not only been able to learn much and advance my studies, but I've had the opportunity to meet many new
people and share in many new experiences.
325. Saddleback is better, except in math.
326. I had learned good understanding and excellent step-by-step learning method in the classes so far. I could focus
better than the college I previously attended. The disappointments were the writing class that I was qualify at the
assessment process was denied at the beginning of class. I don't think re-assessment at the first day of the writing
class is necessary because it will change the schedule that had planed before begin the semester. I could plan to
work for a part time job if I knew I get deny at the first day of the semester. If that takes to deny the student who
are qualified excites to attend on the first day of the class, the school should spend more attention to support the
student for better writing in tutoring service that should be always available for the student; this is the true reason
for the class. I think tutoring service need to improve more for the better availability for the students, also it could
computerized to sign in and out for those tutoring classes. Thank you.
327. i don't people who smoke near the buiding. At least have the rule on those people.
328. I am a student at Saddleback College. As such I can only comment on Saddleback situations, as should reflect on
this survey. The parking terrible, it is espically bad the first two to three and, the final week of any semester.
However, the level of instructors is phenominal! This semester alone I have two doctors as my professors. I have
been very impressed with the level of education that I have recieved from a community college.
329. Due to working full time and a job NOT understanding of missing work hours for school I would appreciate 6 or
7am classes and those in the evening to start at 7pm rather. Need financial aid as a part-time student - I'm told
only full time students can acquire this. Need larger bookstore. Very much need parking at peak times. Need larger
number of classes that fill up early.
330. A nice little college. Very peaceful.
331. Availability of piano practice facilities is limited, especially during times of music finals and performances. Science
courses tend to fill up way too quickly denoting that there should be more than one course offered (ie. Chem 1B).
332. I have enjoyed my first semester at IVC and hope that the remainder of my time spent here remains as pleasant as
it has been.
333. It would be nice to have 1 summer session instead of 2. 8 week summer sessions for Math and other science
classes is not enough time to fully lean the material. 12 week sessions would be much better.
334. Ive had a great experience at IVC so far. Many great memories.
335. IVC should offer more in-demand classes... like Anatomy. These classes fill up far too quickly and have very small
wait lists.
336. I think that it is a great oppurtunity for high school students to take classes at IVC through the Early College
Program, and I am glad that IVC is offering these courses.
337. Keep up the good work, but stop giving me parking tickets!!!
338. The new artistic scuptures that are currently being placed around campus are beautiful. Finally there are some
interesting things to look at rather than square buildings and sterile architechture. There should be more art on
campus.
339. i am living a great experience here. I am studying and playing golf for IVC in the same time. I hope next year is
going to be the same or even better.
340. Great school, passionate instructors, awesome staff. I love IVC.
341. personally i have found difficulty in finding help in developing an educational plan and getting finacial assistance.

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 139
342. I have been attending IVC since 2002 and I have noticed a definite change in teacher quality since I first started. As
time has progressed, it has become harder and harder to find competent teachers, especially for the lower level
classes. It has appeared to me that IVC has become the “overflow” facility for UCI's misfit professors. While some
have been excellent, the majority have been difficult to learn from. One particular example is ***** who teaches
history. His blatant disregard for the integrity of IVC's history department, coupled with his violent pushing of his
political agendas forced me to wonder why he's allowed to teach an entry level American History class without
teaching a single thing found in the course description. After several years here at IVC, I am now transferring to
Embry-Riddle Aeronautical University and am overall glad to have attended.
343. I throughly enjoyed my experience at IVC. I take classes at Saddleback right now and took Math 10 at IVC at my
cousoler's suggestion. I am very happy that I took her advise. The way the professor taught the class, I was able to
learn the material with little problems. My experience at IVC was very rewarding.
344. Community college might be a difficult place for professors, lecturers etc. Students might be young and
inexperience, but there could be students who are older and experience. This kind of situation calls for more
sensitivity on the side of the professors and lecturers. Many professors and lecturers have the required sensitivity
and are wonderful and great but few need crash course on it.
345. I had been taking classes at IVC since 2003, while I was still a student at UC Irvine. When I graduated from UCI in
2004, I worked as an engineer for a year prior to returning to school to embark on a new career. Though I lived in
Carson, which is 35 miles away, I commuted to IVC several times per week because of the quality of the college.
My professors were “instructors” in every sense of the word; they cared for my success and they truly helped me
succeed. Everyone in the administration office (bursar, registrar, financial aid, student health, etc.) was
professional, and I always felt comfortable in seeking their assistance. I had an excellent experience during my
years at Irvine Valley College, and it was largely due to the professionalism of the instructors and administration
staff who make it a welcoming place. Next year, I will be starting dental school at New York University and though I
am a graduate of UC Irvine, I feel that my education at IVC was the key in helping me get into professional school. I
can't say enough about IVC. It is truly a great place to receive an education.
346. Why does demographics use a color “white” as a racial term, but “asian” “latino” “pacific islander” etc.. for non-
white races?
347. Great teachers
348. i love this school so much
349. I think IVC is a terrific school. However, there should be more honors classes available.
350. More parking please
351. I was very disappointed with my Math 10 instructor. He does not know how to teach. Since he is a part-time
faculty member, students are not given an evaluation therefore he will never change.
352. after 20 years of wonderign what I want to do for a living to make m,yself HAppy, IVC helped me find that career.
Although, I am going to other schools, IVC is my home school and I plan on transfering from here. It has been more
than just a college, it is a way of life. I now have now established a positive reputation and trust with my professors
and students. I am very happy and proud to go to school here. I feel confortable I will reach my goals going to
school here.
353. My experience at IVC, has been a pleasant one. The people are friendly, there's better parking (,in comparison to
Saddleback and OC,) the location, and most importantly the teachers are great!
354. I was -2 with the beverage vending machines on campus because every time I would try to buy, let's say, a vitamin
water, the machine would say 'sold out.' That was when I was forced to buy a Coca-Cola (I never drink soda). If the
vending machine, however, did have a well-stocked supply of beverages, I would sometimes put in $2.00 for a
$1.50 drink, and there have been times where I would not receive my change back.
355. not really
356. It would be wise of you to find me and train me in the ways of undercover crime busting tactics. If not, find
someone, for though nearly all things at IVC are great, drug related crime is still happening on campus.
357. I would like to see student parking become easier to find. I live 2 minutes from IVC and I still end up late to class,
even if leaving 20-30 minutes before class starts. Its horrible to see students circling around and around several
times while there is lots of open faculty spots!! Also, Im still trying to figure out why there are ugly figures on some
areas of the campus. They are not artistic in any way.Lastly, I would like to say that despite my previous comments,
IVC is a great school to attend. There are many OUTSTANDING professors here. There are only a handful that this
school could definitely do without.

STUDENT SATISFACTION SURVEY, SPRING 2009 IRVINE VALLEY COLLEGE

APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS 140
358. Please add more time variety to the courses you offer.
359. I think IVC is great.
360. I can find classes here that I can't do at Saddleback. Since it is the sister school of Saddleback, I can take classes
here to get into certification programs at Saddleback. Very Nice!!
361. The registrar office needs to improve their services with transcript request. They cash the money you send in but
do not process the transcript request. When you call them after 1 week(10 business days) they say that they are
busy.They need to work on being more efficient.
362. I know this is random, but I really don't think smoking should be banned on campus. I think it is completely unfair,
and would make IVC a much worse place to attend school.
363. Would like an online statistics course (Intro to Statistics) that I do not need to come onto the campus. I will be
unable to do that.
364. I'm really enjoying my studies and I'm impressed with the level of the knowledge of the professors.
365. It's been very pleasant. The employees are helpful and teachers are very nice. The campus has a good view of the
mountains. I like the car fair and antique market on the weekends.The computer system for high school
registration needs attention. I've had problems each of the past three semesters during registration. In all cases,
the on-line system didn't work, and I had to come into the office and stand in line. Twice I have been shut out of
classes that filled between in the meantime.
366. Even though we are in final week, IVC library closes at the same time as usual.
367. I loved it and I'm so excited to transfer.
368. After going thorugh first semester of college in IVC, I'm over all satisfied.However, I wish we could have more
diverse courses.For example, we only have Spanish, French, Chinease, and Japanese, but I wish we had Korean and
German.Not only that, even in Literatures, history, and cultural studies, I think a little more of variety will make the
college life very fun.
369. I think that IVC does offer a wide array of classes but i find that they fill up quite quickly and that more of those
classes would be helpful.
370. I would like it if Staff were aloud to participate in clubs in the same way that faculty is. Some staff members are
more passionate about the clubs than some faculty and just as responsible.
371. I have had three great years here and I am very sad to transfer and leave IVC.
372. Well done mates.
373. IVC worked for me.
374. I won't name names, but just want to say that our professors are at extremes: some are excellent, but others are
disastrous. IVC is overall an excellent school for me, though, and it seems to be going well.
375. ***** is the best gyrokinesis, yoga, and pilates teacher ever! Good job picking her.
376. I really enjoyed my classes this semester! My professors were very helpful. Thanks IVC!
377. My experience at IVC was great and hope to attend more classes there! :)
378. The parking is in need of a huge growth. I have to pay to park far from my class. It leaves a bad taste in my mouth
to know that I have to pay each semester to walk a long distance every day with a heavy bag on my back. Maybe
have a cheaper parking sticker for areas further from the building and a more expensive parking sticker for areas
closer to the building? That way, if I have only one class, I will pay the cheaper price for further out, but if I have
several classes, I can pay a couple bucks more to park closer that semester.
379. I was very pleasantly suprised at the quality of instruction and the fast pace of the curriculum in my beginning
piano class. You exceeded my expectations, I plan to take additional classes in the future.

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