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OCCUPATIONAL ANALYSIS
CLEANING INDUSTRY

JABATAN PEMBANGUNAN KEMAHIRAN
KEMENTERIAN SUMBER MANUSIA
Department of Skills Development
Ministry of Human Resources, Malaysia

First Printing 2012
Copyright Department of Skills Development
Ministry of Human Resources, Malaysia 2012

All rights reserved. No part of this publication may be reproduced or transmitted in any form or
by any means, electronic or mechanical including photocopy, recording or any information
storage and retrieval system, without permission in writing from
Department of Skills Development
Ministry of Human Resources, Malaysia

Published in Malaysia by
Department of Skills Development
Ministry of Human Resources
Level 7-8, Block D4, Complex D
Federal Government Administrative Centre
62530 Putrajaya, Malaysia
http://www.dsd.gov.my

Printed by
MARZUQ PRINT & TRADING (001698206-H)
38, Jalan SM 1A, Taman Sunway Batu Caves,
68100 Batu Caves, Selangor Darul Ehsan
Tel: 03 6188 1131 Faks: 03 6188 1130
Email: [email protected]

Perpustakaan Negara Malaysia
Occupational Analysis
Cleaning Industry
ISBN 978-967-0396-94-1

Cataloguing-in-Publication Data

EXECUTIVE SUMMARY
An Occupational Analysis (OA) is a process of identifying the work scope of the
occupational area in terms of competencies. It is used to analyse skilled human
resource competency requirement for the industry. The development of the
Occupational Area Structure is a preliminary process in developing relevant National
Occupational Skills Standard (NOSS). The NOSS in turn will be developed to be used as
the basis to conduct skills training and certification of competent personnel. In order
to conduct the Occupational Analysis on the Cleaning Industry, all the information
related to the Malaysian cleaning industry was gathered through literature survey and
further discussed in workshop sessions with experts from the industry. Workshops
were held to get a better understanding of the organisational structure, job titles,
hierarchy objectives and primary activities of the job titles.

Based on data gathered and series of discussion, the panels have identified seven (7)
main sub-sectors of the Cleaning Industry. The sub-sectors are Public Cleansing, Waste,
Transportation Cleaning, Building Cleaning, Oil & Gas Cleaning, Heritage Cleaning and
Marine & River Cleaning. The analysis has also shown subset in cleaning industry. The
sub-sector of Waste is covered under the Occupational Analysis of Green Technology
Industry. One of the job areas under Building Cleaning is Hotel Cleaning which is
covered under the Hospitality Industry.

This analysis has discovered 115 job titles and all of them are considered critical. This
number reflects the immediate industry requirement for skilled workers in cleaning
industry. These job titles were identified with the help of panel members. The job
description of each job title was developed in consultation of panel members.
ii

TABLE OF CONTENTS
CONTENTS

PAGE

EXECUTIVE SUMMARY
LIST OF FIGURES
LIST OF TABLES
LIST OF ABBREVIATIONS

ii
vi
vii
viii

1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA)
1.1
1.2
1.3
1.4
1.5

Introduction
Malaysian Occupational Skills Qualification Framework (MOSQF)
OA Development Process
Occupational Description (OD)
Critical Job Title

1
3
4
9
13

2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8

Preamble
Scope of Analysis
Definition of the Cleaning Industry
Current Analysis and Industrial Demand
Main Industry Players
Statutory & Regulatory Bodies
Related Policies, Act, Regulation and Standard for Cleaning Industry
Cleaning Industry Overview: Singapore, USA & Japan

14
19
20
21
22
26
28
32

3. FINDINGS
3.1
3.2
3.3
3.4
3.5
3.6
3.7

Methodology of the Overall Occupational Analysis Process
Identified Sub-Sector
Occupational Structure (OS)
Critical Job Titles for Cleaning Industry
Occupational Description (OD)
Occupational Area Structure (OAS)
Supporting Industry for Cleaning Industry

iii

42
46
50
64
73
74
81

4. DISCUSSION, CONCLUSION AND RECOMMENDATIONS
4.1 Discussion
4.2 Conclusion
4.3 Recommendations

84
85
87

BIBLIOGRAPHY

88

iv

ANNEXURES

PAGE

ANNEX 1 MOSQF Level Descriptor
ANNEX 2

92

List of Panels and Facilitator of Cleaning Industry Occupational
Analysis Development

ANNEX 3 Occupational Description for Cleaning Industry

95
98

Sub-Sector Public Cleansing

99

Sub-Sector Transportation Cleaning

173

Sub-Sector Building Cleaning

201

Sub-Sector Oil & Gas Cleaning

262

Sub-Sector Heritage Cleaning

275

Sub-Sector Marine & River Cleaning

296

v

LIST OF FIGURES

FIGURES

TITLES

PAGE

Figure 1.0

A Competency-Based Model for Skills Training in Malaysia

1

Figure 2.0

OA Development Process Flow Chart

8

Figure 3.0

Example of Identifying Objects

10

Figure 4.0

Example of Occupational Description

12

Figure 5.0

Federalisation of Solid Waste Management and Public Cleansing
Functions

19

vi

LIST OF TABLES
TABLES

TITLES

PAGE

Table 1.0

Example of Occupational Structure

2

Table 2.0

Example of Occupational Area Structure

3

Table 3.0

Occupational Structure for Cleaning Industry

51

Table 4.0

Summary of Job Titles

59

Table 5.0

List of Critical Job Titles

66

Table 6.0

Summary of Critical Job Titles

72

Table 7.0

Cleaning Industry Occupational Area Structure

79

Table 8.0

Supporting Industry for Cleaning Industry

81

vii

LIST OF ABBREVIATIONS
ABBREVIATION

DEFINITION

CIMS

Cleaning Industry Management Standard

DOE

Department of Environment

DOSH

Department of Occupational Safety and Health

ETP

Economic Transformation Programme

GLCs

Government Linked Companies

GNI

Gross National Income

ICT

Information & Communication Technology

IETS

Industrial Effluent Treatment System

IICRC

Institute of Inspection, Cleaning and Restoration Certification

ISSA

International Sanitary Supply Association

JBMA

Japan Building Maintenance Association

MACC

Malaysian Association of Cleaning Contractors

MARDEP

Marine Department of Malaysia

MNCs

Multi-National Corporations

NGOs

Non-Governmental Organisations

NOSS

National Occupational Skills Standard

OA

Occupational Analysis

OAA

Occupational Area Analysis

OAS

Occupational Area Structure

OS

Occupational Structure

viii

LIST OF ABBREVIATIONS (continued)
ABBREVIATION

DEFINITION

OSRE

Oil Spill Response Equipment

PPE

Personal Protective Equipment

SMEs

Small & Medium Enterprises

SOP

Standard Operating Procedure

UNESCO

United Nations Educational, Scientific and Cultural Organization

ix

1.

CONCEPT OF OCCUPATIONAL ANALYSIS (OA)

1.1

Introduction

OA is a process to identify job titles and levels for skilled workers needed in the
industry sector. It is a preliminary stage for National Occupational Skills Standard
(NOSS) development in which the identified job titles will be used as a basic
reference. It requires inputs from all parties especially industry players, statutory
bodies, training institutions and etc. Figure 1.0 shows the significance of OA for
NOSS and policies development for skills training in Malaysia.

Development
Policies

Labour
Market
Analysis

OCCUPATIONAL ANALYSIS
DEVELOPMENT

Occupational
Analysis (OA)

Occupational
Area Analysis

(OAA)

NOSS DEVELOPMENT

Job &
Competency
Analysis

Competency
Profile
Analysis

Skill Advisory
Committees

Instructional
Analysis
Instructional
Design &
Development

EMPLOYERS/
PRACTITIONERS

COMPETENT
GRADUATES
& WORKERS

Curriculum of
Competency
Unit (CoCU)

NATIONAL SKILL

CERTIFICATION

Implementation
(Delivery) of
Training

Figure 1.0: A Competency-Based Model for Skills Training in Malaysia

1

OA will identify sectors, sub-sectors, job areas and job titles for a particular
industry in the form of Occupational Structure (OS) as illustrated in Table 1.0. Job
scopes of each job title will be spelt out in the Occupational Description (OD).
Every job title will be identified according to its level defined in the Malaysian
Occupational Skills Qualification Framework (MOSQF) level descriptor (refer to
Annex 1).
Table 1.0: Example of OS for Front Office in Hospitality and Tourism
SUB-SECTOR
LEVEL\JOB
AREA

FRONT OFFICE
GUEST SERVICE

TELEPHONE
OPERATION

LEVEL 5
LEVEL 4

FRONT OFFICE
ASSISTANCE

CONCIERGE

RESERVATION

Front Office Manager (FOM)
Assistant Front Office Manager (AFOM)

Concierge
Manager

Reservation
Manager

LEVEL 3

Guest Service
Officer

Telephonist
Supervisor

Front Office
Supervisor

Bell Supervisor

Reservation
Officer

LEVEL 2

Guest Service
Assistant

Telephonist

Front Office
Assistant

Bell Captain

Reservation
Clerk

Doorman

No Level

LEVEL 1

No Level

OS can be further analysed to produce Occupational Area Structure (OAS) through
Occupational Area Analysis (OAA). The objective of OAA is to identify areas which
have similar competencies among the job titles. The outcome of the OAA is the
merging of job titles/ areas (horizontally) and/ or levels (vertically) within the
sectors.

This will eventually result in multi-skilling and multi-tasking due to

common competencies among job titles/ areas and/ or levels as shown in Table
2.0.

2

Table 2.0 Example of OAS for Front Office in Hospitality and Tourism
SUB-SECTOR
LEVEL\ JOB
AREA

FRONT OFFICE
GUEST
SERVICE

TELEPHONE
OPERATION

FRONT
OFFICE
ASSISTANCE

CONCIERGE

LEVEL 5

Guest Services Management

LEVEL 4

Guest Services Management

RESERVATION

LEVEL 3
LEVEL 2

Guest Services Operation

LEVEL 1

All job titles in Level 1, 2 and 3 are actually the front liners that deal directly with
customers. Therefore, they have common competencies which can be merged
into area of guest services operation. Ultimately, we are able to produce multiskilling and multi-tasking workers required by the industry in line with high
income economy policy. Nevertheless, in certain cases, due to requirement of
industry or regulations, merging is not necessarily required.

1.2

Malaysian Occupational Skills Qualification Framework (MOSQF)

The development of OA is closely monitored in order to comply with MOSQF.
MOSQF is a framework that describes all skills qualifications awarded under the
Malaysian Skills Certification System. It is an 8-tier framework consists of 8 levels
which reflect skills competencies in an occupational area (refer to Annex 1).
However, for the training purpose, only the first 5 levels are being offered with
skills qualifications namely Malaysian Skills Certificate (MSC) Level 1, MSC Level
2, MSC Level 3, Malaysian Skills Diploma (MSD) Level 4 and Malaysian Skills
Advance Diploma (MSAD) Level 5.
3

MOSQF will serve as an instrument that develops and classifies skills
qualifications based on a set of criteria guided by the National Skills
Development Act 2006 (Act 652). It was benchmarked against international good
practices in defining its level description and was developed in line with the
Malaysian Qualifications Framework (MQF). It was aspired to become the
national skills framework for all parties of interest such as individuals, skills
training providers, the Government, associations, professional bodies, the
industry sectors and the Malaysian communities.

1.3

OA Development Process

Below are the main steps involved in OA:
(i)

Preliminary information gathering
(i) Literature survey
A literature survey is carried out to get some insight on the scope,
policies, programmes and activities in the context of Malaysian
scenario. The scope covered under this survey includes descriptions,
current analysis of the sector/sub-sectors, and current status of the
respective industry, skilled workers requirement in the local sector
and the industrial competition at international level.

4

(ii) Survey/Questionaire
The purpose of survey is to collect the data and feedback from
industries on the supply and demand on skilled workforce, job scope,
nature of work, occupational description, occupational structure,
career path, current and future trend of the industries.

(iii) Interview
Interview is one of the methods to reinforce the information
gathered from survey. Interview is focusing on main industry players
and stakeholders to seek their opinions and/or impressions.

(ii)

Identifying industrial experts
Industrial experts represent small, medium and large scale industries are
identified and short listed for further communication and contact.
Normally these experts are from Human Resources or managerial level
who have an overall view of the skill workforce in the industry. They
should have sufficient experience and substantial knowledge on industry
growth.

(iii)

Brainstorming session
Developing a Curriculum (DACUM) technique is commonly used in OA.
The session is attended by industrial experts which they will discuss
exhaustively on the sub-sectors and areas involved. The facts obtained

5

during the literature survey will be discussed and presented to the
industry experts.

(iv)

Analysing the information
Based on the activities done above, substantial data and information will
then be collected. The data and information will be discussed and
analysed in development workshops attended by selected key persons or
experts from the public and private sector. The presence of the key
persons or experts ensures that the development of the Occupational
Analysis is current and relevant.

During this session, the respective industry is analysed using the DACUM
and brainstorming methodology to identify the following:

(v)

(a)

Scope of the Industry and its sub-sector ;

(b)

Main areas;

(c)

Occupational groups of the sector;

(d)

Job title;

(e)

Critical job title;

(f)

Hierarchy structure (Level 1 – 8); and

(g)

Occupational Description.

Finalising OA Documentation
Follow up discussions with the industrial experts and proofreader in a
small group is vital to ensure all the findings of the occupational analysis
are valid, reliable and sufficient.
6

The final report of OA must be well presented with discussion, conclusion
and recommendations in order to guide the general readers and
interested parties to comprehend about skilled workforce scenario in the
industries.

Details of the process flow in developing OA are as shown in Figure 2.0.

7

Occupational Analysis (OA) Development Process Flow Chart
Start
Identify sector
Identify sub-sector
Identify industry panel
Identify venue, date and time

bengkel
Conduct OA workshop
Prepare draft report
OA presentation for the approval of OA
Technical Evaluation Committee (JPT)
Amendment

No
Yes
Documentation
End

Figure 2.0: OA Development Process Flow Chart

8

1.4

Occupational Description (OD)

The Occupational Description (OD) is the detailed description of the main job
scope of the job title. Below are the main steps in producing OD for the
respective job titles:
(i)

determine the main sub-sectors and areas in the sector;

(ii)

identify the job titles; and

(iii)

identify the job scope.

To describe the Occupational Description clearly, the statement must consist of a
Verb, Object and Qualifier.

The rationale of determining the description

attributes is to facilitate NOSS development especially in job and competency
analysis.
a)

Object
The object is determined first before the verb and qualifier. It is
the main determinant to distinguish one job to another. For
example, a demi chef (kitchen sub-sector of Hotel Sector), deals
with food and cooking utensils as the objects in performing tasks.
While, a hairdresser deals with client’s hair, hairdressing chemical,
among others.
The objects are acquired from the industrial experts during a
brainstorming session and written on DACUM cards so that all the
experts can see the objects identified. Objects of those in the

9

related area or sub-sector are determined as in the example
below:

Troubleshooting
Activities

Access System
Configuration
(H/W & S/W)

TCP/IP
Configuration

Maintenance
Activities
Radio Access
Network
Planning

Technical
Drawing
Network
Testing
Activities

Equipment
Upgrading
Activities

Legend:
: Sector/Sub-Sector/Area/Sub-Area
: Object

Figure 3.0: Example of Identifying Objects

10

b)

Verb
The verb is then determined based on the level of difficulty of the
identified job titles, such as below:


Object : maintenance activities



Verb for Level 3 : Carry Out



Verb for Level 4 : Assist in planning



Verb for Level 5 : Plan

Hence, the contents of the job definitions will be as below:


Radio Access Network Planner (Level 5)
 Plan maintenance activities + (qualifier)



Radio Access Network Assistant Planner (Level 4)
 Assist in planning maintenance activities + (qualifier)



Access Network Technician (Level 3)
 Carry out maintenance activities + (qualifier)

c)

Qualifier
Based on the example above, the statement is not clear as there is
no qualifier for the object, therefore a qualifier must be added to
further clarify it. Below is an example:
 Plan maintenance activities for Radio Access Networks

11

Figure 4.0 shows an example on how to write an appropriate Occupational Description
(OD).

INSTALLATION & MAINTENANCE
TRANSMISSION SERVICES ASSISTANT ENGINEER*
LEVEL 4
A Transmission Services Assistant Engineer is designated to carry out set up of transmission services,
perform test plans (regression tests, test of new features, acceptance of new nodes or parts), handle
changes in the live network, operate the transmission network, maintain the transmission network, carry
out network restoration and perform network performance enhancement.

A Transmission Services Assistant Engineer will be able to:
1.

carry out set up of transmission services;

2.

improve network functionality to the satisfaction of the customer;

3.

perform test plans (regression tests, test of new features, acceptance of new nodes or parts);

4.

handle changes in the live network, including the definition of command lines based on planning,
consolidation, performance and debriefing of changes;

5.

prepare report on actual network performance;

6.

operate and maintain the transmission network; and

7.

carry out network restoration or network performance enhancement.

Notes:
*Critical Job Title

Figure 4.0: Example of Occupational Description

12

1.5

Critical Job Titles

Critical job titles can be defined based on the following four main scenarios:
a) shortage of skilled worker supply in the industries;
b) high demand for skilled workers in certain niche areas;
c) mismatch of skills training; and
d) decrease in number of skilled workers in certain areas such as in
heritage and cultural activities.

Identified critical job titles should be categorised into short (1-3 years) and
medium (4-5 years) terms as in Table 5.0 and has to be supported with valid,
reliable and sufficient data.

13

2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA
2.1

Preamble

According to a report by Ministry of Tourism Malaysia, about 300 complaints
were received from international tourists, mostly on the unsatisfactory level of
cleanliness at food outlets, markets, toilets and hilly parks, including national
parks. The issue is beginning to affect tourist arrivals and must be addressed
before the country’s image was affected permanently. It would seem that no
matter how many cleanliness campaigns are organised such as Clean Malaysia,
Beautiful Malaysia Campaign, Malaysia Bersih and Malaysia Indah, Malaysians’
level of awareness on public cleanliness is still low (Bernama, 2010).

The Housing and Local Government Ministry might need to enlist the help of
other ministries, such as Health, Education and Tourism, in order to get a
concerted effort going. This collaboration would help in enhancing enforcement
of policies and laws revolving cleanliness and environment.

The cleaning industry provides a critical service to both individuals and
commercial enterprises. It requires hard work, professionalism and an
awareness of evolving technologies and information, yet it suffers from an image
problem. It emphasizes the positive results of properly done commercial
cleaning, which include providing a safe, healthy indoor environment for people
to work and helping people avoid symptoms and illnesses caused by an
unhealthy environment.

14

The cleaning industry is a sector in rapid and constant evolution. The main issues
for the cleaning industry are the improvement of the sector’s image, the
professionalisation of the industry and the creation of career perspectives for
employees in the sector, the development of skilled workers and safety & health
at work.

Cleaning service companies are increasingly forced to adapt to clients’ changing
needs in the face of economic difficulties. The industry needs to respond to
fundamental requirements of the society such as cleanliness, hygiene
particularly in hospitals and protection of the environment. It represents, in
economic and social terms, one of the most dynamic areas of corporate services.

The cleaning industry is continuously moving towards a more global and
integrated service delivery. This is increasingly pushing cleaning companies to
offer their clients’ facilities management and support services rather than the
simple cleaning services especially to Small, Medium Enterprises (SMEs). This
trend resulted in an increased pressure to offer more specialised cleaning
services next to office cleaning.

From Chapter 12: Driving High-Income Growth Through Business Services –
Economic Transformation Programme (ETP). Business Services became a catalyst
in Malaysia’s transformation into a knowledge economy. Although currently
small with a Gross National Income (GNI) contribution of RM19.5 Billion in 2009,
the business services sector has a unique role to play in driving the
competitiveness of a wide range of industries by offering differentiated world-

15

class services which in turn help further differentiate these industries
(PEMANDU, 2010).

Cleaning Management

Cleaning management services cover not only floor surfaces but also threedimensional elements, such as walls, doors, office fixtures and equipment. They
are designed to maintain a balance between good appearance and proper
sanitation according to the special features of each room.

The elements involved in cleaning management vary depending on the use of a
building. In addition, it has to be conducted to satisfy the special properties of
the diverse range of materials and properties.

The basic method of cleaning management has recently evolved from “postcleaning” to “preventive-cleaning”. This involves applying treatment before dirt
accumulates and taking steps to prevent dirt from entering the building in order
to maintain a good appearance and proper sanitation. The “dry method” that
avoids the use of liquids is perhaps the cleaning method most suitable for
contemporary buildings (Hart, 2011).

Today’s cleaning management services requires more than just an accumulation
of simple cleaning work; they require professional knowledge and management
skills.

16

Green Technology In Relation To Green Cleaning

Global environmental issues, such as climate change and deforestation, have
emerged as new challenges for people throughout the world. Many countries
aim to become a low-carbon society through green growth achieved via green
technologies and green industries which enhance eco-efficiency while
minimizing adverse environmental impacts.

Green Technology is the development and application of products, equipment
and systems used to conserve the natural environment and resources, which
minimize and reduces the negative impact of human activities.

Green Cleaning is defined as cleaning to protect health without harming the
environment. A green cleaning programme goes beyond chemical and
equipment choices. It includes policies, procedures, training and shared
responsibility efforts that minimize the impact of cleaning materials on the
health of building occupants and protect the environment as a whole
(Silverstein, 2008).

Going green is becoming increasingly attractive as a business strategy. As
headlines scream of pollution and dwindling natural resources, green industry
practices not only enjoy benevolent public sentiment and the psychic income of
a lower carbon footprint, but increased cost savings, supportive government
policies and ever-increasing profitability as well (Bradshaw & Solistro, 2011).

17

Trends in consumption, government policy and costs all point towards even
more green industry business opportunities in the years ahead.

Federalisation of Solid Waste Management and Public Cleansing
During the 10th Malaysian Plan period, the Government will complete
restructuring efforts in this sector with the federalisation of solid waste
management and public cleansing and full enforcement of the Solid Waste and
Public Cleansing Management Act 2007. Under these efforts the responsibility of
solid waste management and public cleansing will be shifted from local
authorities to the jurisdiction of the Federal Government.

The key outcomes of these efforts are shown in Figure 5.0 and include:
 providing support to local authorities;
 delivering comprehensive and sanitary services; and
 ensuring that waste is managed in a sustainable manner.

18

Figure 5.0:

2.2

Federalisation of Solid Waste Management and Public Cleansing
Functions to Drive Improved Outcomes for the Public and
Environment. (Source: Ministry of Housing and Local Government)

Scope of Analysis

Cleaning industry is a large sector involving various cleaning activities. The scope
of the analysis that has been conducted and presented in this document is the
main scope of work defined in Cleaning Industry sector in Malaysia. Since there
is no formal regulatory body to monitor and regulate this industry, precise
information of this industry is very limited.

19

2.3

Definition of the Cleaning Industry

A cleaner is a type of industrial or domestic worker who cleans homes or offices
for payment. Unlike other servants, their primary task is cleaning. Cleaners may
specialise in cleaning interior and exterior of particular things or places; window
cleaners are an example. Cleaners often work when the people who otherwise
occupy the space are not around. They may clean offices at night or houses
during the workday (Berry, 2008).

Cleaners who are well-groomed and wear neat, professional-looking uniforms
elevate not only their own personal self-esteem, but the image of their company
and the entire industry. It’s important that everyone in the organization, from
the front-line cleaning staff to senior management, work to continuously
increase their knowledge and enhance their skills. This means comprehensive
training at both basic and advanced levels, using a variety of learning techniques.

Cleaning is the systematic process of putting unwanted matter in its proper
place so as to achieve a clean condition. Clean is an environmental condition
free of unwanted matter such as solids, liquids, gases, or living organisms that
have the potential to cause an adverse (health) effects. Cleaning is the most
basic form of environmental management. It is the fundamental process
employed to keep the living and non-living substances in the surroundings at
acceptable risk levels so as to protect health and enhance or enable human
activity (Berry, 2008).

20

Cleaning Industry is defined as establishments in the industry of cleaning
building interiors, interiors of transportation equipment (e.g. aircraft, rail cars
and ships) and windows (Silverstein, et al, 2008). Industry activities include
contract cleaning services for waste handling, public cleansing, building cleaning,
transportation cleaning, industrial cleaning, heritage cleaning and marine & river
cleaning.

2.4

Current Analysis and Industrial Demand

Cleaning industry has been identified as one of the sub-sectors in the Services
Sector which should be considered as a growing industry and provides a good
income to the trade. According to Suruhanjaya Syarikat Malaysia (SSM) records,
the overall turnover of cleaning companies in Malaysia is at RM1.5 billion. The
rest were from private companies and partnerships. With conservative
assumptions, 30 percent of private companies and partnerships can be
considered active, the value of the companies’ turnover was RM2.6 billion
(based on the average of 86 employees per company), the value of the contract
contributed RM14, 400 per year per employee and total number of companies is
2,100. The total value of the overall turnover of cleaning companies is estimated
at RM4.1 billion (KPDNKK, 2008).

The number of workers in the cleaning industry can be estimated based on the
value of procurement of cleaning companies divided with an average
productivity of cleaning workers is amounting to RM14, 400 per annum. With an
estimated turnover of this sector amounted to RM4.1 billion, the number of

21

employees of this sector is around 284,000 personnel. However, it is estimated
that over one third of whom are foreign workers (KPDNKK, 2008).

2.5

Main Industry Players

The key players of the cleaning industry in Malaysia are concessionaires for solid
waste management and public cleanliness under the Federal Government.
Concessionaires for solid waste management, public cleanliness and building are
listed as follows:

i.

Alam Flora Sdn Bhd
Alam Flora Sdn Bhd is a commercial organisation engaged in
Solid Waste Management and disposal business. The
Company was formed in December 1995, after being awarded
the concession by the Government to privatise the Solid
Waste Management (SWM) for Central and Eastern Region.

ii.

SWM Environment Sdn Bhd
SWM Environment (SWM) formerly known as Southern Waste
Management Sdn. Bhd was established in line with the
Malaysian

Government’s

decision

on

the

National

Privatization of Solid Waste Management. It subsequently
awarded the task of managing the storage, collection, transfer
and haulage, intermediate processing and processing of solid
waste in the Southern Region of Peninsular Malaysia by the

22

Economic Planning Unit of the Prime Minister’s Department
on December 21, 1995. In April 1996, SWM was directed by
the Government of Malaysia to take over the solid waste
management and public cleansing services from all Local
Authorities within SWM concession area on an interim basis.
SWM progressively since 1997 has taken over management of
solid waste and public cleansing from its concession area. The
concession covers a period of 20 years and serves a
population of 4 million people.

iii.

Environment Idaman Sdn Bhd
Environment Idaman Sdn Bhd (ENVI) is a concession company
which was appointed by the Ministry of Housing and Local
Government to improve the quality of solid waste and public
cleansing and give better satisfaction to the users in the
northern region of Peninsular Malaysia.

The mandate that was given by the Solid Waste Management
and Public Cleansing Act (Act 672) required ENVI to perform
solid waste and public cleansing activities in an integrated and
effective way.

iv.

Radicare (M) Sdn Bhd
Established in 1994, Radicare is a specialist provider of
comprehensive both clinical and non-clinical support services.

23

Radicare’s commitment is to create the best environment in
hospitals and medical institutions for healthcare professionals
to focus on patient care.

As a service provider for clinical and non-clinical support
service provider, Radicare delivers total reliability to ensure
the success of the hospital's patient care programme that
spans from cradle to grave. In tandem with the Government's
intention to provide better health services to the public,
Radicare aims to be a proactive and responsible healthcare
partner to hospitals and strives to remain accountable to the
communities it serves.

v.

Pantai Medivest Sdn. Bhd.
Pantai Medivest Sdn Bhd was first set up as a support service
provider to government hospitals and healthcare centres in
southern Peninsular Malaysia. Pantai Medivest provides
healthcare solutions to business that range from hospitals to
factories, government agencies, hotels and other commercial
establishments.
Pantai Medivest mission is:

to be the nationally recognized leader in providing
quality services in
o Clinical Waste Management Services
o Linen and Laundry Management Services

24

o Facilities Engineering Management Services
o Biomedical Engineering Management Services
o Cleansing Management Services


to constantly strive for excellence in meeting customer
satisfaction

through

dependable,

motivated,

committed and productive employees equipped with
the necessary resources;


to be responsible corporate citizen contributing to a
clean, safe and healthy environment; and



to be entrepreneurial in our endeavours in meeting
stakeholders’ expectation.

vi.

AWC Berhad
AWC Berhad, a company listed on the Main Market of Bursa
Malaysia, is a leading provider of engineering services and
integrated facilities management solutions in Malaysia and
rapidly expanding in Singapore and the Middle East. AWC
Berhad has four main divisions, which is Facilities, Engineering,
Technology and Environment. The cleaning projects are under
the division of Facilities, subsidiaries under Facilities are,
Ambang Wira Sdn Bhd, AW Facility Management Sdn Bhd and
Environmental & Landscape Services Sdn Bhd. AWC Berhad
emphasises on processes and harnessing new technologies to
offer efficiency and cost savings to building owners. AWC
provides customers with a comprehensive range of services

25

encompassing planning, consultation, execution, management
and maintenance of facilities.

2.6

Statutory & Regulatory Bodies

There are several agencies and departments involved in regulating the cleaning
activities through the relevant Acts. These agencies include local authorities, the
Ministry of Health, Department of Occupational Safety and Health (DOSH) and
the Department of Environment (DOE).

i.

Local Authorities

Local Authorities have the provisions under the Local Government Act
1976 which can ensure that the cleaning activities in their respective
areas are done safely and do not pollute the environment.

Regulatory activities by local authorities are done both in a proactive
and reactive manner. Regulatory monitoring is done through
proactive patrolling. However, patrolling by most local authorities is
limited due to lack of staff. During these patrolling, should there be
any activity of cleaning that violates the act and regulations, action
will be taken as provided. Reactive approach involves the
investigation and after a complaint is lodged by the public. Many local
authorities perform better in acting on complaints received.

26

ii.

Department of Environment (DOE)

Department of Environment (DOE) is involved in regulation of
disposal of collected or generated waste under the Environmental
Quality Act 1974. Monitoring is done on open burning activities and
waste disposal sites and scheduled disposal of factory waste.
National Oil Spill Contingency Plan (NOSCP)
NOSCP is administered by the National Oil Spill Control Committee
(NOSCC) consisting of 18 member departments and agencies, chaired
by the DOE and assisted by the Marine Department of Malaysia
(MARDEP). Apart from the establishment of adequate Oil Spill
Response Equipment (OSRE) bases that are strategically positioned
throughout the Eastern and Western Coast of the nation, DOE places
equal emphasis on scheduled and periodical training activities for
personnel involved in Oil Spill Response (OSR).
The Oil Spills Response training is aimed at relevant agencies in
combating oil spill, which include DOE, Department of Marine
Malaysia, Department of Fisheries Malaysia, Marine Police and Local
Authorities. The Resolution 7 of the International Convention on Oil
Spill Preparedness and Response (OPRC) 1990 provides for an
international commitment to training and preparedness. This
preparedness and training requirement has been incorporated into
NOSCP response system (Jabatan Alam Sekitar, 2010).

27

iii.

Department of Occupational Safety and Health

Department of Occupational Safety and Health (DOSH) is the
regulator for Occupational Safety and Health Act 1994 and Factories
and Machinery Act 1967. Areas under the supervision of DOSH are
the use of chemicals and machinery. However, a stronger focus is
given on owners and end users. DOSH is also having the same issues
of staff shortage and their dependability on reports or complaints to
take action.

2.7

Related Policies, Act, Regulation and Standard for Cleaning Industry

Compared with most other industries, there are no specific regulations
applicable to specific industries by authorities in this industry. There is no
measurement and specification of standards, resulting in the determination of
the level of cleaning performance done arbitrarily. Assessment of bids for the
cleaning contract is inconsistent. It is less likely that quality players are selected
due to lower bid price. In the competition for tenders, especially from the
government, small entrepreneurs will hire personnel who are willing to accept
lower wages and usually compromise on hiring skilled workers and the possibility
of hiring illegal foreign workers (illegal immigrants).

However, there are acts and regulations which are relevant and should be
adhered to by cleaning service providers. Although the industry is not specifically
regulated by any act or regulation, cleaning service providers are subjected to
various laws and enactments such as:

28

i. Employment Act 1955 (Amendment 1981)
Employment Act is an act that sets the rules and conditions of the
relationship between workers and employers in the private sector.
Since virtually all cleaning service providers have the entire staff of
this act are directly associated with cleaning service providers and
not directly related to the cleaning industry.
ii. Employees’ Social Security Act 1969
Social Security Act is an act to provide for social security in certain
contingencies, contingency and to make provision for a number of
other matters related thereto. This Act is directly related to cleaning
service providers because this act applies to all enterprises with one
or more workers.
iii. Consumer Protection Act 1999
This Act seeks to provide consumer protection, the establishment of
the National Consumer Advisory Council and the Consumer Claims
Tribunal and for matters connected therewith. This act is to serve
and protect the interest of clients of cleaning service industry.
iv. Local Government Act 1976
Local Government Act 1976 is an act to reorganize and consolidate
the law relating to local government. There are several sections of

29

this act that has implications for the cleaning industry and cleaning
service providers in particular.

In the 2007 amendments, the executive power vested in the Federal
Government in matters relating to solid waste and public cleansing
throughout Peninsular Malaysia and Federal Territory of Putrajaya
and Labuan. Prior to this amendment, this is under the responsibility
of Local Government. The Local Government Act is under the
jurisdiction of the Housing and Local Government.
v. Solid Waste Management Act And Public Cleansing 2007

This Act is to provide for and regulate the solid waste and public
cleansing for the purpose of maintaining proper hygiene and for
matters incidental thereto.

This Act is under the jurisdiction of the Department of Solid Waste
and Public Cleansing. Cleaning service providers and users should be
aware of the enforcement of this Act in which all matters pertaining
to the cleaning of solid waste are no longer under the responsibility
of local authorities.

vi. Environmental Quality Act 1974
This is an act in relation to the prevention, eradication, pollution
control and to improve the environment and for purposes connected
therewith.
30

vii. National Heritage Act 2005

The National Heritage Act 2005 is an act to provide for the
conservation and preservation of National Heritage, natural heritage,
tangible and intangible cultural heritage, underwater cultural
heritage, treasure trove and for related matters. It received Royal
assent on 30 December 2005 and was published in the Gazette on 31
December 2005. The National Heritage Act 2005 came into effect on
1 March 2006.

viii. Exclusive Economic Zone Act 1984

An Act pertaining to the exclusive economic zone and certain aspects
of the continental shelf of Malaysia and to provide for the regulation
of activities in the zone and on the continental shelf and for matters
connected therewith. This Act covers fisheries, protection and
preservation of the marine environment, marine scientific research,
artificial islands, installations and structures, submarine cables and
pipelines, enforcement, offences, penalties, legal proceedings and
compensations.

31

2.8

Cleaning Industry Overview: Singapore, USA & Japan

2.8.1 Singapore Cleaning Industry Overview
Estimated value of cleaning in Singapore is about S$600 million or
RM1,440 million a year. The industry is growing at a rate of 30 per
cent per annum. Singapore introduced the Singapore Manpower
21 (M21) Blueprint 1999, which aims to transform the workforce
to meet the workforce needs of knowledge-based economy.
Between the certificate under this M21 are:

(a) to enhance the professionalism and image of the domestic
industry that has slow productivity;
(b) to increase productivity and create more opportunities for
the workforce; and
(c) to reduce dependence on foreign labour in Singapore
Government and the private sector have teamed up to
develop the cleaning industry Transformation Plan.

The objectives of this transformation plan are:


to increase the productivity of the cleaning industry;



to increase the employees' perception on the cleaning
industry;



to promote the achievement of skills and knowledge in the
cleaning industry; and

32



to encourage Singaporeans to consider the field of cleaning
as a viable employment option.

Among the key initiatives under the Singapore government’s
Transformation Plan are as follows:
a) Performance standards (technical reference) for the cleaning
industry:


as a benchmark to measure the performance of the
services sector;



as an objective system to provide customer requirements
in the contract cleaning and cleaning service providers to
provide planning and management of sanitary works to
achieve the required level of cleanliness;



encourage the cleaning service providers to make
investments

in

automation,

provide

training

to

employees and to improve work processes to increase
competitiveness; and


provide a system for building owners/building managers
assess agent hygiene services provided.

b) National skills standards:


a national skills recognition system aims to create a
framework for job skills competencies and skills
certification;



covers the entire industry by defining the knowledge,
skills

33

and competencies that should be included in all
employees;


helps companies achieve service improvements in
productivity and have skilled and motivated employees;
and



was implemented by the Singapore Productivity and
Standards Board with the support of the Ministry of
Labour and Ministry of Trade and Industry.

c) The purpose of Accreditation Scheme for cleaning company
is:


to enhance professionalism;



to promote the mechanisation and automation;



to eliminate the harm the reputation of the service
provider; and



to be implemented by The Environmental Management
Association of Singapore.

2.8.2 The United States of America Cleaning Industry Overview
The cleaning industry in the United States is very diverse with
franchise companies within it making sure the buildings, or fabrics
they service are clean, sanitary and kept in good condition. Some
franchises in this industry may also be involved in restoration
following disasters or perform minor repairs. Specialization areas

34

in the industry, of which a franchise may be involved in one or
more, include:


Maid services



Janitorial services



Carpet/upholstery cleaning



Dry cleaning/fabric care



Disaster restoration



Junk removal

In addition to the diversity of the areas serviced, cleaning
franchises operate across multiple sectors of commerce:


Commercial: office buildings, business facilities, stadiums,
event centres



Educational: schools, colleges, universities



Government: government agencies and offices



Hospitality: hotels, restaurants



Industrial: factories, warehouses



Medical: hospitals, medical centres



Retail: retail stores, shopping malls



Residential: houses, apartments

Viewed as a relatively stable industry, combined annual revenues
from the different areas of the industry are currently estimated at
more than $80 billion with revenues for contract cleaning services

35

expected to grow consistently over the next couple of years as the
economy continues to rebound. Contributing factors to the
growth expectations primarily stem from money and time
considerations on the part of consumers - for example, business
owners seeking cost efficiency by outsourcing to companies
providing janitorial services because maintaining an in-house
cleaning crew can take valuable time and resources away from
other business needs. Outsourcing cleaning services allows for
more of these resources to remain supporting the core business
rather than dedicating them to cleaning and maintenance issues.

Additionally, factors in the growth of maid services can be traced
to the rise in service demands from two-salary as well as singleparent households. Both of these living situations lead to less free
time and as a result, these households bring in cleaning service
providers to assist with household cleaning responsibilities. An
increase in the older population is also expected to fuel growth
for cleaning services.
Available Certifications

Over the years, many standards and certification processes have
evolved in the cleaning industry. The programmes offering
certification are numerous, covering areas from the cleaning
agents used to the management staff of cleaning organizations.

36

Below are a couple of examples of certification processes that are
available to businesses within the cleaning industry.

The Cleaning Industry Management Standard (CIMS) certification
is

offered

from

the

Worldwide

Cleaning

Industry

Association/International Sanitary Supply Association (ISSA). The
CIMS provides an outline of the basic characteristics typical of a
successful, quality cleaning organization and, according to ISSA,
shows an organization is customer-driven demonstrating a
structure “to deliver consistent, quality services that are designed
to meet the customer's needs and expectations.” There are six
practice areas taken into account:



Quality systems



Service delivery



Human resources



Safety, Health and environmental stewardship



Management commitment



Green Building (GB)

Another set of certification guidelines is administered by the
Institute of Inspection, Cleaning and Restoration Certification
(IICRC). Formed in 1972, the IICRC is an independent group
focused on setting and promoting high standards and ethics and
to advance communication and technical proficiency within the
37

inspection, cleaning and restoration service industries. Through
independent schools and instructors, the IICRC offers 22
certifications.
2.8.3 Japan Cleaning Industry Overview
Japan Standards Industry Classification
The building maintenance business can be broadly divided into
two categories: operational management and maintenance of
buildings and facilities; and environmental management to
provide users with safety, comfort and convenience. The former
deals with “things” (assets) and the latter deals with “people” (life
and health). “Building maintenance” is used as a general term for
these services.

Japan Building Maintenance Association (JBMA)
Japan Building Maintenance Association (JBMA) was established
in 1966. It is an incorporated association authorized by the
Ministry of Health, Labour and Welfare (MHLW) as a publicservice body to deal with society’s demand for securing
comfortable building environments.

Among JBMA functions are:


an institution of companies registered under the Building
Sanitation Law, designated by the Minister of Health,
38

Labour and Welfare to carry out various types of
business to improve the quality of the industry;


as the body designated by the Minister of Health, Labour
and Welfare to administer technical skill tests, JBMA
conducts the Building Cleaning Technician Examination
and the Building Facilities Administrative Examination;



providing training and education to improve techniques
and skills through the establishment of the Building
Maintenance Training Centre;



collaborating with the administrative bodies related to
building maintenance to ensure that all regulations are
strictly observed; and



improving the quality of the industry by holding training
courses and workshops.

JBMA is designated by the Japan Minister of Health, Labour and
Welfare to guide and train registered companies and carry out the
following services:


establishment of technical standards necessary for proper
performance of the work of registered companies;



guidance of work upon request of registered companies;



training for knowledge and skills necessary for work for
persons engaged in the work of registered companies; and



establishment of facilities for social welfare of persons
engaged in the work of registered companies.

39

In addition, as the body that conducts the in-service training of
persons engaged in the work that is part of “human standards”,
JBMA is entrusted by the Minister of Health, Labour and Welfare
to register persons engaged in the work of cleaning, duct cleaning,
portable water tank cleaning, drain-pipe cleaning and rodent &
insect pest control for training.

Building Cleaning Technician Examinations
In May 1982, building cleaning was newly added as a line of work
for technical skill tests under the Vocational Training Law (now
the Human Resources Development Promotion Law). It was
decided that a “Building Cleaning Technician Examination” would
be conducted by the government.

At that time, the (then) Ministry of Labour decided for the first
time to entrust the conduct of technical skill tests to a private
entity. JBMA was the first organisation designated and it has been
conducting the Building Cleaning Technician Examinations ever
since.

Held every year by JBMA’s nine regional headquarters, they
involve both a practical skills test from December to February and
a written test in February. As of 2008, 43,748 people had passed
the examination nationwide and become qualified as building
cleaning technicians.
40

The “Building Cleaning Technician” qualification is part of the
registration requirements for becoming a “Cleaning Business
Supervisor”, which is a required condition under the Building
Sanitation Law. In 2004, the number of years of practical
experience required in order to take the examination was reduced
from five to three (JBMA, 2012).

41

3.

FINDINGS

In conducting the Occupational Analysis, a kick off meeting was held primarily to
strategise the Plan of Action in accordance with the guidelines as stated by the
Department of Skills Development (DSD) in terms of scope of study, time frame and
representation by the panel of cleaning industry experts. After the kick-off meeting, a
Plan of Action was formulated taking into consideration the activities and time frame
required.

3.1

Methodology of the Overall Occupational Analysis Process

a) Literature Survey
As outlined by the guidelines, a literature survey on the cleaning
services industry was carried out to get some insight on the scope,
policy, programme, activities in the context of the Malaysian
scenario. The scope covered under this search includes definitions,
current analysis of the sector/sub-sector, current status of the
cleaning services industry sector, skilled worker requirement in the
local industry and the industrial competition at international level.

b) Identifying Industry & Public Experts
The literature search findings were used as a guide to identify the
scope of occupational study and analysis. Experts from the cleaning
services sector were identified and short listed for further
communication and contact.

42

c) Establishing Contact with the Cleaning Industry Experts
A pool of cleaning industry experts from the industry and public
sector were contacted. The list of experts is in Annex 2.

d) Gathering Information
In the process of gathering the information, two methods were
adopted, namely; brainstorming and the Developing a Curriculum
(DACUM) session. The brainstorming and DACUM session was
attended by expert panels who discussed the different sub-sectors
and areas. The information gathered was then used as input for the
occupational analysis of the said industry.

e) Analysing the Information
Based on the activities done as above, substantial data and
information were collected. The data and information were discussed
and analysed in several in-house workshops attended by selected key
persons or experts from the public and industry sector. The presence
of the key persons or experts was to help in the development of the
Occupational Analysis for this sector.

43

During this session, attempts to reframe the cleaning industry subsector in Malaysia were carried out using the following framework:
i.

Scope of the cleaning industry and its sub-sector

ii.

Main area

iii.

Major occupational group of the industry

iv.

Job title

v.

Hierarchy structure ( Level 1 – 8)

vi.

Occupational Description

f) Organising Workshop with Expert Panels
Several workshops were conducted throughout the development of
the Occupational Analysis of the cleaning industry. The details of the
workshops are as below:

(i)

Held on the 31st Mac and 1st April, 2012 at the Singgahsana
Hotel, Petaling Jaya. The objectives of the workshop were:
 Presentation of preliminary findings;
 Outline of Job Title
 Career structure
 Hierarchy structure ( Level 1 – 8)
 Occupational Analysis session

44

(ii)

Field Study on 10th April 2012 at Putrajaya Hospital. The
objectives of this field study were:
 To have a better understanding of hospital cleaning.
 To have an overview of building cleaning operation.

(iii)

Field Study on 11th June 2012 at RapidKL Depot located in
Taman Maluri, Cheras. The objectives of this field study
were:
 To gather information related to motor vehicles
cleaning.
 To enhance understanding of transportation cleaning
operation.

(iv)

Held on the 16th June and 17th June, 2012 at the
Singgahsana Hotel, Petaling Jaya. The objectives of the
workshop were:
 Presentation of preliminary findings;
 Outline of Job Title
 Career structure
 Hierarchy structure ( Level 1 – 8)
 Occupational Description
 Occupational Analysis session; and
 Validation of the findings.

45

3.2

Identified Sub-Sector

The identified sub-sectors for the cleaning industry were obtained through
literature research and discussions with industry experts during the
development workshop sessions. During the development workshop, the panel
members had identified seven (7) main sub-sectors of the cleaning industry.
Table 3.0 on page 51 – 58 illustrates the Occupational Structure for cleaning
industry where it specifies sector, sub-sector, area and levelling of job titles.
Table 4.0 on page 59 – 64 is a summary of job titles and Occupational
Description (OD) of each job title can be referred to Annex 3 on page 98.
The sub-sectors are listed as below:a)

Public Cleansing

b) Waste
c)

Transportation Cleaning

d) Building Cleaning
e)

Oil & Gas Cleaning

f)

Heritage Cleaning

g)

Marine & River Cleaning

a) Public Cleansing
Public cleansing services covering the activities of cleansing for public
roads, public toilets and public drains, the cleansing of hawkers
centres excluding privately owned and maintained markets, the
clearing of illegally dumped controlled solid waste on public roads
and in public places, beach cleansing, kerbside grass cutting on public

46

roads, grass cutting in public places and the removal of carcasses but
excludes landscaping and the maintenance of public roads and public
places.

b) Waste
Waste collection is the component of waste management which
results in the passage of a waste material from the source of
production to either the point of treatment or final disposal. Waste
collection also includes the collection of domestic waste, industrial
waste, collection of recyclable materials and waste water. However,
it does not include effluent from Industrial Effluent Treatment
System (IETS).
Waste can be divided into 2 categories as listed below:i. Domestic/Non Hazardous Waste
ii. Hazardous /Scheduled Waste

c) Transportation Cleaning
Transportation cleaning refers to cleaning activities for vehicles
including motor vehicles, train, ship and aircraft.

d) Building Cleaning
The scope of activities for building cleaning refers to cleaning
activities that are specific to a building in a working environment,
statutory requirements and company Standard Operating Procedure.
The scope of analysis for building cleaning includes Hospitals, Hotels,

47

Shopping Complex, Food Premises, Commercial Kitchen, Post
Construction and External High Rise Building Cleaning.

e) Oil & Gas Cleaning
Oil & Gas Industrial cleaning provides services for the industry to
increase efficiency, enhance productivity and improve profitability.
Oil & Gas cleaning covers onshore and offshore particularly the
cleaning activity on the top module of oil platform and underwater
cleaning of oil platform’s jackets.

f) Heritage Cleaning
United Nations Educational, Scientific and Cultural Organization
(UNESCO) uses a broad definition of physical cultural resources:
“Movable or immovable objects, sites, structures, groups of
structures and natural features and landscapes that have
archaeological, paleontological, historical, architectural, religious,
aesthetic, or other cultural significance (World Bank, 2006). Cultural
heritage

conservation

helps

community

not

only

protect

economically valuable physical assets, but also preserves its
practices, history, the environment, sense of continuity and identity.
Based on industrial input, heritage cleaning requires special skills and
tools to be performed. The job area covers under heritage cleaning
include Heritage Sites Cleaning and Heritage Objects Cleaning.

48

g) Marine & River Cleaning
Marine Cleaning
Marine pollution occurs when harmful, or potentially harmful
effects, can result from the entry into the ocean of chemicals,
particles, industrial, agricultural & residential waste and the spread
of invasive organisms. Marine pollution also includes oil spill from
ship collision or from offshore platforms and also chemical or oily oil
discharged from the ship. Marine cleaning covers the scope of
activities on rivers cleaning and oil spills cleaning. Currently, the
jurisdiction for marine pollution is under the Department of
Environment (DOE, 2010).
River Cleaning
In 2010, a total of 1,055 water quality monitoring stations located at
570 rivers were monitored. Out of these 1,055 monitoring stations,
527 (50%) were found to be clean, 417 (40%) slightly polluted and
111 (10%) polluted. The number of clean rivers decreased from 306
rivers in 2009 to 293, slightly polluted rivers decreased from 217 in
2009 to 203 while the number of polluted rivers increased to 74
from 54 (2009). The decrease in the number of clean rivers was
attributed to an increase in the number of polluting sources such as
sewage treatment plants and agro-based industries which
contributed to a high pollution loading (DOE, 2010).

49

3.3 Occupational Structure (OS)

Occupational Structure refers to the aggregate distribution of occupations
in society, classified according to skill level, economic function, or social
status. The occupational structure is shaped by various factors: the
structure of the economy; technology and bureaucracy; the labour-market;
and by status and prestige.

The occupational structure is described and analysed by means of various
classificatory schemes, which group similar occupations together according
to specific criteria such as skill, employment status, or function. Such
classifications are also used as a basis for the empirical analysis of
economic and social class (Marshall, 1998).

The OS is inclusive of:
i)

Sub-Sector
Sub-Sector requires consideration of the requirements of the new
and existing jobs in Small & Medium Enterprises (SMEs) and large
companies (Government Linked Companies - GLCs, Multi-National
Corporations - MNCs and others) for growth-related industries.

ii)

Job Area
Job area is taken into consideration of areas in the field of a subsector and excludes reference to new technologies, products,
equipment, practices and methodologies. Each job area should
include the aspect of multi-skilling.

50

3.3.1 Occupational Structure for Cleaning Industry

Sector
Sub-Sector

CLEANING INDUSTRY
Public Cleansing

Area

Public Roads
Cleaning

Public Places
Cleaning

Public Toilets
Cleaning

Drains/
Channels
Cleaning

Hawker Centres
Cleaning

Food Courts
Cleaning

Markets
Cleaning

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Food Courts
Cleaning
Operation
Supervisor
Food Courts
Cleaning
Senior
Operator
Food Courts
Cleaning
Operator

Markets
Cleaning
Operation
Supervisor
Markets
Cleaning
Senior
Operator
Markets
Cleaning
Operator

LEVEL 5

Public Cleansing Operation Manager

LEVEL 4

Public Cleansing Operation Executive

LEVEL 3

LEVEL 2

LEVEL 1

Public Roads
Cleaning
Operation
Supervisor
Public Roads
Cleaning
Senior
Operator
Public Roads
Cleaning
Operator

Public Places
Cleaning
Operation
Supervisor
Public Places
Cleaning Senior
Operator
Public Places
Cleaning
Operator

Public Toilets
Cleaning
Operation
Supervisor
Public Toilets
Cleaning
Senior
Operator
Public Toilets
Cleaning
Operator

Drains/Channels
Cleaning
Operation
Supervisor

Hawker Centres
Cleaning
Operation
Supervisor

Drains/Channels
Cleaning Senior
Operator

Hawker Centres
Cleaning Senior
Operator

Drains/Channels
Cleaning
Operator

Hawker Centres
Cleaning
Operator

Table 3.0: Occupational Structure for Cleaning Industry – Public Cleansing
51

Table 3.0: Occupational Structure for Cleaning Industry – Public Cleansing (continued)
Sector
Sub-Sector

CLEANING INDUSTRY
Public Cleansing

Area

Illegal Dumped Waste
Cleaning

Beach Cleaning

Kerbside/ Public
Areas Grass Cutting

Carcasses
Removal

Public Cleansing
Machine Operation

LEVEL 8

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

LEVEL 5

Public Cleansing Operation Manager

LEVEL 4

Public Cleansing Operation Executive

LEVEL 3

Illegal Dumped Waste
Cleaning Operation
Supervisor

Beach Cleaning
Operation
Supervisor

LEVEL 2

Illegal Dumped Waste
Cleaning Senior
Operator

Beach Cleaning
Senior Operator

LEVEL 1

Illegal Dumped Waste
Cleaning Operator

Beach Cleaning
Operator

Kerbside/Public Areas
Grass Cutting
Operation Supervisor
Kerbside/Public Areas
Grass Cutting Senior
Operator
Kerbside/Public Areas
Grass Cutting
Operator

52

Carcasses
Removal
Operation
Supervisor
Carcasses
Removal Senior
Operator
Carcasses
Removal Operator

Public Cleansing
Machine Operation
Supervisor
Public Cleansing
Machine Operator
No Level

Table 3.0: Occupational Structure for Cleaning Industry – Waste (continued)
Sector

CLEANING INDUSTRY

Sub-Sector

Waste*

Area

Solid Waste

Waste Truck Operation

Waste Water

LEVEL 8

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

LEVEL 5

Solid Waste Operation Manager

Waste Water Manager

LEVEL 4

Solid Waste Operation Executive

Waste Water Executive

LEVEL 3

Solid Waste Operation Supervisor

Waste Water Supervisor

LEVEL 2

Solid Waste Collector

Truck Driver

Waste Water Collector

LEVEL 1

No Level

No Level

No Level

*covered under Green Technology Industry OA

53

Table 3.0: Occupational Structure for Cleaning Industry – Transportation Cleaning (continued)

Sector

CLEANING INDUSTRY

Sub-Sector

Transportation Cleaning

Area

Motor Vehicles
Cleaning

Aircraft Cleaning

Ship Cleaning

Train Cleaning

LEVEL 8

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

LEVEL 5

Transportation Hygiene Operation Manager

LEVEL 4

Transportation Hygiene Operation Executive

LEVEL 3

Motor Vehicles
Hygiene Supervisor

Aircraft Hygiene
Supervisor

Ship Hygiene
Supervisor

Train Hygiene Supervisor

LEVEL 2

Motor Vehicles Senior
Hygiene Crew

Aircraft Senior Hygiene
Crew

Ship Senior Hygiene
Crew

Train Senior Hygiene Crew

LEVEL 1

Motor Vehicles
Hygiene Crew

Aircraft Hygiene Crew

Ship Hygiene Crew

Train Hygiene Crew

54

Table 3.0: Occupational Structure for Cleaning Industry – Building Cleaning (continued)
Sector

CLEANING INDUSTRY

Sub-Sector

Building Cleaning

Area

Sports Complex
Cleaning

Office Cleaning

Shopping Mall
Cleaning

Hospital
Cleaning

Food Premises
Cleaning

Commercial
Kitchen Cleaning

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

Food Premises
Hygiene
Supervisor
Food Premises
Senior Hygiene
Operator
Food Premises
Hygiene
Operator

Commercial
Kitchen Hygiene
Supervisor
Commercial
Kitchen Senior
Hygiene Operator
Commercial
Kitchen Hygiene
Operator

LEVEL 5

Building Hygiene Operation Manager

LEVEL 4

Building Hygiene Operation Executive

LEVEL 3

LEVEL 2

LEVEL 1

Sports Complex
Hygiene
Supervisor
Sports Complex
Senior Hygiene
Operator
Sports Complex
Hygiene Operator

Office Hygiene
Supervisor
Office Senior
Hygiene
Operator
Office Hygiene
Operator

Shopping Mall
Hygiene
Supervisor
Shopping Mall
Senior Hygiene
Operator
Shopping Mall
Hygiene
Operator

55

Hospital
Hygiene
Supervisor
Hospital Senior
Hygiene
Operator
Hospital
Hygiene
Operator

Table 3.0: Occupational Structure for Cleaning Industry – Building Cleaning (continued)
Sector

CLEANING INDUSTRY

Sub-Sector

Building Cleaning

Area

Residential
Cleaning

Terminal
Cleaning

Post Construction
Cleaning

External High Rise
Building Cleaning

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

Hotel Cleaning*

LEVEL 5

Building Hygiene Operation Manager

Housekeeping Manager

LEVEL 4

Building Hygiene Operation Executive

Housekeeping Executive

LEVEL 3

LEVEL 2

LEVEL 1

Residential
Hygiene
Supervisor
Residential
Senior Hygiene
Operator
Residential
Hygiene
Operator

Terminal
Hygiene
Supervisor
Terminal
Senior Hygiene
Operator
Terminal
Hygiene
Operator

Post Construction
Hygiene Supervisor

External High Rise
Building Hygiene
Operator

Floor Supervisor

Laundry
Supervisor

Post Construction
Senior Hygiene
Operator

No Level

Senior
Chambermaid

Laundry Senior
Attendant

Post Construction
Hygiene Operator

No Level

Chambermaid

Laundry
Attendant

*covered under Hospitality Industry OA
56

Table 3.0: Occupational Structure for Cleaning Industry – Oil & Gas Cleaning (continued)

Sector

CLEANING INDUSTRY

Sub-Sector

Oil & Gas Cleaning

Area

Onshore /Offshore
(Top Module)

Offshore
(Robotic Operated Vehicle Operation)

LEVEL 8

No Level

No Level

LEVEL 7

No Level

No Level

LEVEL 6

No Level

Robotic Operated Vehicle (ROV)
Supervisor

LEVEL 5

Oil & Gas Industrial Cleaning Manager

Submersible Engineer

LEVEL 4

Oil & Gas Industrial Cleaning Executive

Robotic Operated Vehicle (ROV)
Technician/Pilot

LEVEL 3

Oil & Gas Industrial Cleaning Crew

No Level

LEVEL 2

No Level

No Level

LEVEL 1

No Level

No Level

57

Table 3.0: Occupational Structure for Cleaning Industry – Heritage and Marine & River Cleaning (continued)
Sector

CLEANING INDUSTRY

Sub-Sector

Heritage Cleaning

Marine & River Cleaning

Area

Heritage Sites Cleaning

Heritage Objects Cleaning

Marine Cleaning
(Oil Spill)

River Cleaning

LEVEL 8

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level
River Cleaning
Operation
Manager
River Cleaning
Operation
Executive
River Cleaning
Operation
Supervisor

LEVEL 5

Heritage Sites Conservator

Heritage Objects Conservator

Marine Cleaning
Specialist

LEVEL 4

Heritage Sites Assistant
Conservator

Heritage Objects Assistant
Conservator

Marine Cleaning
Assistant Specialist

LEVEL 3

Heritage Sites Cleaning
Supervisor

Heritage Objects Cleaning
Supervisor

Marine Cleaning
Senior Technician

LEVEL 2

Heritage Sites Senior
Cleaner

Heritage Objects Senior
Cleaner

Marine Cleaning
Technician

River Cleaning
Senior Operator

LEVEL 1

Heritage Sites Cleaner

Heritage Objects Cleaner

No Level

River Cleaning
Operator

58

Table 4.0: Summary of Job Title

Sector

SubSector

Area

Public Roads
Cleaning

Public Places
Cleaning

Public Toilets
Cleaning

Cleaning
Industry

Public
Cleansing

Drains/
Channels
Cleaning

Hawker
Centres
Cleaning

Food Courts
Cleaning

Markets
Cleaning

Job Title and Job Level
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.

Public Roads Cleaning Operator - Level 1
Public Roads Cleaning Senior Operator – Level 2
Public Roads Cleaning Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Public Places Cleaning Operator – Level 1
Public Places Cleaning Senior Operator – Level 2
Public Places Cleaning Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Public Toilets Operator – Level 1
Public Toilets Cleaning Senior Operator – Level 2
Public Toilets Cleaning Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Drains/ Channels Cleaning Operator – Level 1
Drains/ Channels Cleaning Senior Operator – Level 2
Drains/ Channels Cleaning Operation Supervisor –
Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Hawker Centres Cleaning Operator – Level 1
Hawker Centres Cleaning Senior Operator – Level 2
Hawker Centres Cleaning Operation Supervisor –
Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Food Courts Cleaning Operator – Level 1
Food Courts Cleaning Senior Operator – Level 2
Food Courts Cleaning Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Markets Cleaning Operator – Level 1
Markets Cleaning Senior Operator – Level 2
Markets Cleaning Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5

59

Table 4.0: Summary of Job Title (continued)

Sector

SubSector

Area

Illegal
Dumped
Waste
Cleaning

Beach
Cleaning

Public
Cleansing
Cleaning
Industry

Kerbside/
Public Areas
Grass Cutting

Carcasses
Removal
Public
Cleansing
Machine
Operation

Waste*

Solid Waste

Job Title and Job Level
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
i.
ii.
iii.
iv.

Illegal Dumped Waste Cleaning Operator – Level 1
Illegal Dumped Waste Cleaning Senior Operator –
Level 2
Illegal Dumped Waste Cleaning Operation Supervisor
– Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Beach Cleaning Operator – Level 1
Beach Cleaning Senior Operator – Level 2
Beach Cleaning Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Kerbside/ Public Areas Grass Cutting Operator – Level
1
Kerbside/ Public Areas Grass Cutting Senior Operator
– Level 2
Kerbside/ Public Areas Grass Cutting Operation
Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Carcasses Removal Operator – Level 1
Carcasses Removal Senior Operator – Level 2
Carcasses Removal Operation Supervisor – Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Public Cleansing Machine Operator – Level 2
Public Cleansing Machine Operation Supervisor –
Level 3
Public Cleansing Operation Executive – Level 4
Public Cleansing Operation Manager – Level 5
Solid Waste Collector – Level 2
Solid Waste Operation Supervisor – Level 3
Solid Waste Operation Executive – Level 4
Solid Waste Operation Manager – Level 5

*Covered under Green Technology Industry OA

60

Table 4.0: Summary of Job Title (continued)

Sector

SubSector

Area

Truck
Operation
Solid
Waste
Waste Water

Motor
Vehicle
Cleaning

Cleaning
Industry

Aircraft
Cleaning

Transport
ation
Cleaning
Ship Cleaning

Train
Cleaning

Building
Cleaning

Sports
Complex
Cleaning

Job Title and Job Level
i.
ii.
iii.
iv.
i.
ii.
iii.
iv.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.

Truck Driver – Level 2
Solid Waste Operation Supervisor – Level 3
Solid Waste Operation Executive – Level 4
Solid Waste Operation Manager – Level 5
Waste Water Collector – Level 2
Waste Water Supervisor – Level 3
Waste Water Executive – Level 4
Waste Water Manager – Level 5
Motor Vehicles Hygiene Crew – Level 1
Motor Vehicles Senior Hygiene Crew – Level 2
Motor Vehicles Hygiene Supervisor – Level 3
Transportation Hygiene Operation Executive – Level 4
Transportation Hygiene Operation Manager – Level 5
Aircraft Hygiene Crew – Level 1
Aircraft Senior Hygiene Crew – Level 2
Aircraft Hygiene Supervisor – Level 3
Transportation Hygiene Operation Executive – Level 4
Transportation Hygiene Operation Manager – Level 5
Ship Hygiene Crew – Level 1
Ship Senior Hygiene Crew – Level 2
Ship Hygiene Supervisor – Level 3
Transportation Hygiene Operation Executive – Level 4
Transportation Hygiene Operation Manager – Level 5
Train Hygiene Crew – Level 1
Train Senior Hygiene Crew – Level 2
Train Hygiene Supervisor – Level 3
Transportation Hygiene Operation Executive – Level 4
Transportation Hygiene Operation Manager – Level 5
Sports Complex Hygiene Operator – Level 1
Sports Complex Senior Hygiene Operator – Level 2
Sports Complex Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5

61

Table 4.0: Summary of Job Title (continued)

Sector

SubSector

Area

Office
Cleaning

Shopping
Mall Cleaning

Hospital
Cleaning

Cleaning
Industry

Building
Cleaning

Food
Premises
Cleaning

Commercial
Kitchen
Cleaning

Residential
Cleaning

Terminal
Cleaning

Job Title and Job Level
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.

Office Hygiene Operator – Level 1
Office Senior Hygiene Operator – Level 2
Office Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Shopping Mall Hygiene Operator – Level 1
Shopping Mall Senior Hygiene Operator – Level 2
Shopping Mall Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Hospital Hygiene Operator – Level 1
Hospital Senior Hygiene Operator – Level 2
Hospital Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Food Premises Hygiene Operator – Level 1
Food Premises Senior Hygiene Operator – Level 2
Food Premises Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Commercial Kitchen Hygiene Operator – Level 1
Commercial Kitchen Senior Hygiene Operator – Level
2
Commercial Kitchen Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Residential Hygiene Operator – Level 1
Residential Senior Hygiene Operator – Level 2
Residential Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Terminal Hygiene Operator – Level 1
Terminal Senior Hygiene Operator – Level 2
Terminal Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5

62

Table 4.0: Summary of Job Title (continued)

Sector

SubSector

Area
Post
Construction
Cleaning

Building
Cleaning

Cleaning
Industry
Oil & Gas
Cleaning

External High
Rise Building
Cleaning

i.
ii.
iii.
iv.
v.
i.

Hotel
Cleaning*

ii.
iii.
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.

Onshore/
Offshore
(Top Module)

i.
ii.
iii.

Offshore
(ROV
Operation)

i.

Heritage Sites
Cleaning

Heritage
Cleaning

Job Title and Job Level

Heritage
Objects
Cleaning

ii.
iii.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.

Post Construction Hygiene Operator – Level 1
Post Construction Senior Hygiene Operator – Level 2
Post Construction Hygiene Supervisor – Level 3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
External High Rise Building Hygiene Operator – Level
3
Building Hygiene Operation Executive – Level 4
Building Hygiene Operation Manager – Level 5
Chambermaid – Level 1
Senior Chambermaid – Level 2
Floor Supervisor – Level 3
Laundry Attendant – Level 1
Laundry Senior Attendant – Level 2
Laundry Supervisor – Level 3
Housekeeping Executive – Level 4
Housekeeping Manager – Level 5
Oil & Gas Cleaning Crew – Level 3
Oil & Gas Cleaning Operation Executive – Level 4
Oil & Gas Cleaning Operation Manager – Level 5
Robotic Operated Vehicle (ROV) Technician/Pilot –
Level 4
Submersible Engineer – Level 5
Robotic Operated Vehicle (ROV) Supervisor – Level 6
Heritage Sites Cleaner – Level 1
Heritage Sites Senior Cleaner – Level 2
Heritage Sites Cleaning Supervisor – Level 3
Heritage Sites Assistant Conservator – Level 4
Heritage Sites Conservator – Level 5
Heritage Objects Cleaner – Level 1
Heritage Objects Senior Cleaner – Level 2
Heritage Objects Cleaning Supervisor – Level 4
Heritage Objects Assistant Conservator – Level 4
Heritage Objects Conservator – Level 5

*covered under Hospitality Industry OA

63

Table 4.0: Summary of Job Title (continued)
SubSector

Sector

Area
Marine
Cleaning
(Oil Spill)

Cleaning
Industry

3.4

Marine &
River
Cleaning

River
Cleaning

Job Title and Job Level
i.
ii.
iii.
iv.

Marine Cleaning Technician – Level 2
Marine Cleaning Senior Technician – Level 3
Marine Cleaning Assistant Specialist – Level 4
Marine Cleaning Specialist – Level 5

i.
ii.
iii.
iv.
v.

River Cleaning Operator – Level 1
River Cleaning Senior Operator – Level 2
River Cleaning Operation Supervisor – Level 3
River Cleaning Operation Executive – Level 4
River Cleaning Operation Manager– Level 5

Critical Job Titles for Cleaning Industry

The 115 job titles identified during the brainstorming session with the panellists
are categorised as critical. Out of 115 job titles, 9 job titles are covered under the
OA of Green Technology Industry. Therefore, a total of 106 job titles are listed
for the cleaning industry as can be referred to Table 5.0. Based on input from
the expert panel members and Malaysian Association of Cleaning Contractors
(MACC), it can be summarised that for the cleaning industry, all the job titles
are considered critical for the short term due to heavy reliance on foreign
labours from Indonesia, Bangladesh and Myanmar. As for Oil & Gas Cleaning,
three job titles under the area of Offshore (ROV Operation) are deemed critical
for medium term due to shortage of skilled worker supplies in the industry and
high demand of ROV personnel.

64

According to expert panel members and MACC, most of ROV personnel in
Malaysia are expatriates from Australia. Table 6.0 on page 72 illustrates the
summary of critical job titles.

i) Critical Job Titles
Job titles under this category reflect the immediate industry
requirement for skilled workers. The identification of critical job
titles is the essence of developing the Occupational Standard for the
job so that formal training can be carried out and skilled workers can
be produced and supplied to the industry.

ii) Non Critical Job Titles
The job titles under this category do not reflect that they are not
critical in the industry but only represent categories of job titles that
have a sufficient supply of skilled workers in the near future and do
not require immediate revision of the Occupational Standards
documents or skills training.

65

Table 5.0: List of Critical Job Titles

Item

Short Term
(1-3 years)
(√)

Critical Job Title

Medium
Term
(4-5 years)
(√)

Reference
(Page No. in
OD)

1

Public Roads Cleaning Operator



100

2

Public Roads Cleaning Senior Operator



102

3

Public Roads Cleaning Operation
Supervisor



104

4

Public Cleansing Operation Executive



106

5

Public Cleansing Operation Manager



108

6

Public Places Cleaning Operator



110

Public Places Cleaning Senior
Operator
Public Places Cleaning Operation
Supervisor



112



114

Public Toilets Cleaning Operator



116

Public Toilets Cleaning Senior
Operator
Public Toilets Cleaning Operation
Supervisor



118



120

Drains/ Channels Cleaning Operator



122

Drains/ Channels Cleaning Senior
Operator
Drains/ Channels Cleaning Operation
Supervisor



124



126

Hawker Centres Cleaning Operator



128

Hawker Centres Cleaning Senior
Operator
Hawker Centres Cleaning Operation
Supervisor



130



132

Food Courts Cleaning Operator



134

7
8
9
10
11
12
13
14
15
16
17
18

66

Table 5.0: List of Critical Job Titles (continued)
Short Term
(1-3 years)
(√)

Medium
Term
(4-5 years)
(√)

Reference
(Page No. in
OD)

Item

Critical Job Title

19

Food Courts Cleaning Senior Operator



136

20

Food Courts Cleaning Operation
Supervisor



138

21

Markets Cleaning Operator



140

22

Markets Cleaning Senior Operator



142

Markets Cleaning Operation
Supervisor
Illegal Dumped Waste Cleaning
Operator
Illegal Dumped Waste Cleaning Senior
Operator
Illegal Dumped Waste Cleaning
Operation Supervisor



144



146



148



150

27

Beach Cleaning Operator



152

28

Beach Cleaning Senior Operator



153

29

Beach Cleaning Operation Supervisor



155

Kerbside/ Public Areas Grass Cutting
Operator
Kerbside/ Public Areas Grass Cutting
Senior Operator
Kerbside/ Public Areas Grass Cutting
Operation Supervisor



157



159



161

33

Carcasses Removal Operator



163

34

Carcasses Removal Senior Operator



165

35

Carcasses Removal Operation
Supervisor



167

36

Public Cleansing Machine Operator



169

23
24
25
26

30
31
32

67

Table 5.0: List of Critical Job Titles (continued)

Item

Short Term
(1-3 years)
(√)

Critical Job Title

Medium
Term
(4-5 years)
(√)

Reference
(Page No. in
OD)

37

Public Cleansing Machine Operation
Supervisor



171

38

Motor Vehicles Hygiene Crew



174

39

Motor Vehicles Senior Hygiene Crew



176

40

Motor Vehicles Hygiene Supervisor



178

Transportation Hygiene Operation
Executive
Transportation Hygiene Operation
Manager



180



182

43

Aircraft Hygiene Crew



183

44

Aircraft Senior Hygiene Crew



185

45

Aircraft Hygiene Supervisor



187

46

Ship Hygiene Crew



189

47

Ship Senior Hygiene Crew



191

48

Ship Hygiene Supervisor



193

49

Train Hygiene Crew



195

50

Train Senior Hygiene Crew



197

51

Train Hygiene Supervisor



199

52

Sports Complex Hygiene Operator



202

53

Sports Complex Senior Hygiene
Operator



204

54

Sports Complex Hygiene Supervisor



206

55

Building Hygiene Operation Executive



208

41
42

68

Table 5.0: List of Critical Job Titles (continued)

Item

Short Term
(1-3 years)
(√)

Critical Job Title

Medium
Term
(4-5 years)
(√)

Reference
(Page No. in
OD)

56

Building Hygiene Operation Manager



210

57

Office Hygiene Operator



212

58

Office Senior Hygiene Operator



214

59

Office Hygiene Supervisor



216

60

Shopping Mall Hygiene Operator



218

61

Shopping Mall Senior Hygiene
Operator



220

62

Shopping Mall Hygiene Supervisor



222

63

Hospital Hygiene Operator



224

64

Hospital Senior Hygiene Operator



226

65

Hospital Hygiene Supervisor



228

66

Food Premises Hygiene Operator



230

67

Food Premises Senior Hygiene
Operator



232

68

Food Premises Hygiene Supervisor



234

69

Commercial Kitchen Hygiene Operator



236

Commercial Kitchen Senior Hygiene
Operator
Commercial Kitchen Hygiene
Supervisor



238



240

72

Residential Hygiene Operator



242

73

Residential Senior Hygiene Operator



244

74

Residential Hygiene Supervisor



246

75

Terminal Hygiene Operator



248

70
71

69

Table 5.0: List of Critical Job Titles (continued)

Item

Short Term
(1-3 years)
(√)

Critical Job Title

Medium
Term
(4-5 years)
(√)

Reference
(Page No. in
OD)

76

Terminal Senior Hygiene Operator



250

77

Terminal Hygiene Supervisor



252

78

Post Construction Hygiene Operator



254

79

Post Construction Senior Hygiene
Operator



256

80

Post Construction Hygiene Supervisor



258

81

External High Rise Building Hygiene
Operator



260

82

Oil & Gas Cleaning Crew



263

Oil & Gas Cleaning Operation
Executive
Oil & Gas Cleaning Operation
Manager
Robotic Operated Vehicle (ROV)
Technician/Pilot



265



267

83
84
85



269

86

Submersible Engineer



271

87

Robotic Operated Vehicle (ROV)
Supervisor



273

88

Heritage Sites Cleaner



276

89

Heritage Sites Senior Cleaner



278

90

Heritage Sites Cleaning Supervisor



280

91

Heritage Sites Assistant Conservator



282

92

Heritage Sites Conservator



284

93

Heritage Objects Cleaner



286

94

Heritage Objects Senior Cleaner



288

70

Table 5.0: List of Critical Job Titles (continued)

Item

Short Term
(1-3 years)
(√)

Critical Job Title

Medium
Term
(4-5 years)
(√)

Reference
(Page No. in
OD)

95

Heritage Objects Cleaning Supervisor



290

96

Heritage Objects Assistant
Conservator



292

97

Heritage Objects Conservator



294

98

Marine Cleaning Technician



297

99

Marine Cleaning Senior Technician



299

100

Marine Cleaning Assistant Specialist



301

101

Marine Cleaning Specialist



303

102

River Cleaning Operator



305

103

River Cleaning Senior Operator



307

104

River Cleaning Operation Supervisor



309

105

River Cleaning Operation Executive



311

106

River Cleaning Operation Manager



313

103

TOTAL

71

3

-

Table 6.0: Summary of Critical Job Titles According to Sub-Sector
LEVEL
SECTOR

SUB-SECTOR

TOTAL
NL

L1

L2

L3

L4

L5

L6

L7

L8

Public Cleansing

-

11

12

12

1

1

-

-

-

37

Waste*

-

-

3

2

2

2

-

-

-

9

-

4

4

4

1

1

-

-

-

14

-

9

9

10

1

1

-

-

-

30

-

-

-

1

2

2

1

-

-

6

-

2

2

2

2

2

-

-

-

10

-

1

2

2

2

2

-

-

-

9

TOTAL CRITICAL JOB TITTLES

-

27

32

33

11

11

1

-

-

115

TOTAL JOB TITLES IDENTIFIED

-

27

32

33

11

11

1

-

-

115

Cleaning
Industry

Transportation
Cleaning
Building Cleaning
Oil & Gas Cleaning
Heritage Cleaning
Marine & River
Cleaning

*Covered under Green Technology Industry OA

72

3.5

Occupational Description (OD)

Under the cleaning industry, 115 job titles have been identified. Each job title is
described according to the current needs of the industry. This chapter will
include the Occupational Description for each of the job title.

Occupational Description can be used as a reference, listing of competencies for
respective job titles and can also be used as reference during the development
of the NOSS document.

The Occupational Description is divided and presented according to the subsectors which are Public Cleansing, Transportation Cleaning, Building Cleaning,
Oil & Gas Cleaning, Heritage Cleaning and Marine & River Cleaning.

Please refer to Annex 3 for the Occupational Description.

73

3.6

Occupational Area Structure (OAS)

OAS is the result of a review on the Occupational Structure (OS) through a process called
Occupational Area Analysis (OAA). It also refers to the clustering process of the job
functions of a job which is performed on horizontal (area) or vertical (level), or both to
create a new job area multitasking and multiskilling. However, in some circumstances
combination is unnecessary; it depends on the needs of the industry. There are 31
occupational areas of the cleaning industry as can be referred to in Table 7.0.
The factors to consider during OAS are;


The current needs of industry



Statutory/regulatory body



Recognition



Relevancy between job are



Expand job opportunities

a) Area : Public Cleansing

The table below illustrates the outcome of vertical and horizontal
merging of public cleansing job titles & levels. All the 12 areas/pillars
of public cleansing have been merged in consultation with industry
panels of expert with consideration of the listed factors above in
identifying the job areas. As for Public Cleansing Machine Operation,
the merge of Level 2 and 3 is done vertically, Level 4 & 5 are merged
horizontally with that of Public Cleansing. The entry level of these 2
job areas is at Level 2.
74

NO.
1.
2.
3.
4.
5.

JOB AREA
Public Cleansing Operation Management
Public Cleansing Operation Administration
Public Cleansing Operation Control
Public Cleansing Operation
Public Cleansing Machine Operation

LEVEL
L5
L4
L3
L2
L2

b) Area : Transportation Cleaning

The table below illustrates the outcome of vertical and horizontal
merging of transportation cleaning job titles & levels. All the 4
areas/pillars of transportation cleaning have been merged in
consultation with industry panels of expert with consideration of the
listed factors above in identifying the job areas. Level 1 & 2 are
merged vertically and the entry level of these 2 job areas is at Level 2.

NO.
1.
2.
3.
4.

c)

JOB AREA
Transportation Hygiene Operation Management
Transportation Hygiene Operation Administration
Transportation Hygiene Operation Control
Transportation Hygiene Operation

LEVEL
L5
L4
L3
L2

Area : Building Cleaning

The table below illustrates the outcome of vertical and horizontal
merging of building cleaning job titles & levels. All the 10 areas/pillars
of building cleaning have been merged in consultation with industry
75

panels of expert with consideration of the listed factors above in
identifying the job areas. Level 1 & 2 are merged vertically and the
entry level of these 2 job areas is at Level 2.

NO.
1.
2.
3.
4.

JOB AREA
Building Hygiene Operation Management
Building Hygiene Operation Administration
Building Hygiene Operation Control
Building Hygiene Operation

LEVEL
L5
L4
L3
L2

d) Area : Oil & Gas Cleaning

Based on Occupational Structure of Oil & Gas Cleaning, there are 2
areas namely, Onshore/Offshore (Top Module) and Offshore (ROV).
Onshore/Offshore (Top Module) and Offshore (ROV) have different
core competencies. Therefore merging is not applicable. The tables
below show the two occupational area structures for Oil & Gas
Cleaning:

Onshore/Offshore (Top Module):
NO.
1.
2.
3.

JOB AREA
Oil & Gas Cleaning Operation Management
Oil & Gas Cleaning Operation Administration
Oil & Gas Cleaning Operation Control

76

LEVEL
L5
L4
L3

Offshore (ROV):
NO.
1.
2.
3.

JOB AREA
Robotic Operated Vehicle (ROV) Operation Control
Robotic Operated Vehicle (ROV) Engineering
Robotic Operated Vehicle (ROV) Operation

LEVEL
L6
L5
L4

e) Area : Heritage Cleaning

The table below displays the outcome of vertical and horizontal
merging of Heritage Cleaning job titles & levels. The 2 areas/pillars of
Heritage Cleaning, i.e. Heritage Sites Cleaning and Heritage Objects
Cleaning have been merged in consultation with industry panels of
expert with consideration of the listed factors above in identifying the
job areas. Level 1 & 2 are merged vertically and the entry level of
these 2 job areas is at Level 2.

NO.
1.
2.
3.
4.

JOB AREA
Heritage Conservation Management
Heritage Conservation Administration
Heritage Cleaning Operation Control
Heritage Cleaning Operation

77

LEVEL
L5
L4
L3
L2

f)

Area : Marine & River Cleaning

Based on Occupational Structure of Marine & River Cleaning, there
are 2 areas; Marine Cleaning (Oil Spill) and River Cleaning. These two
occupational areas have a different set of core competencies.
Therefore, merging is not applicable. The tables below show the two
occupational area structures for Marine & River Cleaning:

Marine Cleaning (Oil Spill):
NO.
1.
2.
3.
4.

JOB AREA
Marine Cleaning Management
Marine Cleaning Administration
Marine Cleaning Operation Control
Marine Cleaning Operation

LEVEL
L5
L4
L3
L2

River Cleaning:
NO.
1.
2.
3.
4.

JOB AREA
River Cleaning Operation Management
River Cleaning Operation Administration
River Cleaning Operation Control
River Cleaning Operation

78

LEVEL
L5
L4
L3
L2

Table 7.0: Cleaning Industry Occupational Area Structure (OAS)

Sector

CLEANING INDUSTRY

SubSector

Public Cleansing

Transportation
Cleaning

Building Cleaning

LEVEL 8

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

LEVEL 5

Public Cleansing
Operation Management

LEVEL 4

Public Cleansing
Operation
Administration

Building Hygiene
Operation
Management
Building Hygiene
Operation
Administration

Oil & Gas Cleaning
Operation
Management
Oil & Gas Cleaning
Operation
Administration

LEVEL 3

Public Cleansing
Operation Control

Transportation
Hygiene Operation
Management
Transportation
Hygiene Operation
Administration
Transportation
Hygiene Operation
Control

Building Hygiene
Operation Control

Oil & Gas Cleaning
Operation Control

No Level

No Level

No Level

No Level

No Level

LEVEL 2
LEVEL 1

Public
Cleansing
Operation

Public
Cleansing
Machine
Operation

Transportation
Hygiene Operation

Oil & Gas Cleaning

Robotic Operated
Vehicle (ROV)
Operation Control
Robotic Operated
Vehicle (ROV)
Engineering
Robotic Operated
Vehicle (ROV)
Operation

Building Hygiene
Operation

79

Table 7.0: Cleaning Industry Occupational Area Structure (OAS) (continued)

Sector

CLEANING INDUSTRY

Sub- Sector

Heritage Cleaning

Marine & River Cleaning

LEVEL 8

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

LEVEL 5

Heritage Conservation
Management

Marine Cleaning
Management

River Cleaning
Management

LEVEL 4

Heritage Conservation
Administration

Marine Cleaning
Administration

River Cleaning
Administration

LEVEL 3

Heritage Cleaning Operation
Control

Marine Cleaning
Operation Control

River Cleaning Operation
Control

Marine Cleaning
Operation

LEVEL 2
Heritage Cleaning Operation

River Cleaning Operation

LEVEL 1

No Level

80

3.7

Supporting Industry for Cleaning Industry

In ensuring progressive move and high profitability for the industry, support
from other industries is essential. For cleaning industry, there are many
supporting industries involved including logistics, production & manufacturing,
ICT and etc. Below is a list of supporting industries and sub-sectors involved
including:-

Table 8.0: Supporting Industry for Cleaning Industry
Sector/ Industry
Logistic

Sub-Sector
i.
ii.
iii.
iv.
v.

Production &
Manufacturing

i.
ii.
iii.
iv.

Support Area

Facilities Service
Provider
Road Transport
Service Provider
Integrated Logistic
Service Provider
Terminal Operation
Service Provider
MTO Transport
Service Provider

The logistics industry covers four main
modes of transportation i.e. sea, land,
air and rail to enhance the country's
industrialisation and international
trade. The logistics industry comprises
largely of single specialised service
providers such as freight forwarders,
transport companies and warehousing
companies.

Plastic Based
Production
Electronic Product
Production
Textile & Apparel
Production
Chemical Based
Product Production

Production is simply the conversion of
inputs into outputs. It is an economic
process that uses resources to create a
commodity that is suitable for exchange.
This can include manufacturing, storing,
shipping and packaging. Production
industry helps cleaning industry by
providing manufactured goods including
tools, equipment and materials.

81

Table 8.0: Supporting Industry for Cleaning Industry (continued)
Sector/ Industry

Sub-Sector

Support Area
ICT is an umbrella term that includes all
technologies for the manipulation and
communication of information. The
system for new technology of cleaning
system will be based on IT and
electronic.

Electrical Industry

System Integration
Data Management
ICT System
Application System
Development
v. ICT Security
i. Electrical power

Machinery &
Equipment

i.
ii.

Power Generating
Operation Control

The machinery and equipment industry
assumes an important role in the
industrial development of the country,
in view of its extensive linkages to major
economic
sectors,
such
as
manufacturing,
construction,
transportation and etc. The industry
produces a wide variety of machinery
and equipment for various uses, such as
power generation, specific industry
processing, metalworking and general
industrial activities inclusive of cleaning
industry.

Business
Management

i.
ii.
iii.

E-Administrator
Secretary
Corporate
Management
Human Resources

Business management is associated with
running a company such as controlling,
leading, monitoring and planning a
business operation. This sector supports
all cleaning companies in managing the
business aspect.

Information &
Communication

Technology (ICT)

i.
ii.
iii.
iv.

iv.

82

The electrical sector can be defined as
job scopes dealing with electrically
powered machinery or vehicles. It is also
related to products production or those
operated by electricity.

Table 8.0: Supporting Industry for Cleaning Industry (continued)
Sector/ Industry
Professional
Services

Sub-Sector
i.
ii.
iii.
iv.
v.
vi.

Surveyor
Finance
Insurance
Property
Market Research
Management
Consultant
Legal & Secretariat
Advertising

Apart from the products and services
offered, the service industry is really
dependent on the people's quality and
skills in ensuring the success of the
industry. Business & Professional
Services sector provide backbone to all
industries including cleaning industry.

i.
ii.
iii.

Safety & Security
Guard Services
Cash In Transit

Security services provide prevention of
and protection for cleaning industry
against assault, damage, fire, fraud,
invasion of privacy, theft, unlawful
entry and other such occurrences
caused by deliberate action.

i.

Insurance Claims

The insurance company provides
coverage
for
worker
against
occupational hazards and health risks,
by apportioning the risk with others
based on the principle of mutuality or
cooperation.

vii.
viii.
Security Services

Insurance
Industry

Support Area

83

4.1 DISCUSSION

Public awareness on environmental conservation and public cleanliness in
Malaysia is still considerably low as opposed to other Asian countries such as
Singapore and Thailand. Participation of Malaysians as a volunteer in public
cleaning campaigns or activities organised by environmental-friendly NGOs
or the government is still lacking.

The mind set of Malaysians that cleaning work is for local governments or
cleaning contractors must be replaced with total participation of each
Malaysian in conserving the environment. A sustainable programme must be
carefully planned by all parties. The responsibility of keeping this country
clean relies on every Malaysians.

A case study presented by Kota Kinabalu City Hall (KKCH) explains the
situation of enforcement scenario in Malaysia and actions that had been
taken for improvement. The Kota Kinabalu Municipal Council (Anti-Litter) by
laws, though enacted in 1976, had either rarely or never been enforced at all.
People littered the streets, walkways and five-foot ways, but they had never
been booked by the city hall’s enforcement personnel.

In order to change this situation, KKCH formed the anti-litter squad in 2004,
comprising of 14 enforcement officers. Armed with their compound books,
they patrol the streets, walkways and five-foot ways everyday, compounding
litterbugs on the spot.

84

Knowing that not all the litterbugs are rich people, the Kota Kinabalu
Municipal Council (Anti-Litter) by laws, 1976 allows for a maximum
compound of RM100.00, as low as RM5.00 to RM10.00 is accepted.

The intention is not to generate substantial revenue from this operation, but
it is intended more for raising people’s awareness about the need to throw
rubbish in the proper place and in the proper manner (Chua, 2006).

4.2 CONCLUSION

The Cleaning Industry Occupational Analysis was conducted together with
expert panel members from various cleaning sub-sectors and organisations, a
total of 115 job titles and 7 sub-sectors have been identified.

Therefore, the objective of developing Occupational Analysis for the cleaning
industry is met. This analysis has taken into consideration of current cleaning
industry needs and requirements. There are several problems faced by
operator in the cleaning industry.

The main problems identified are the shortage of local workers, unskilled
workers and staff with disciplinary issues. Most operators have no option but
to employ foreign workers, who are not proficient in Bahasa Melayu and lack
of commitment which leads to discipline issues.

85

The red tapes and stringent rules over work permit for foreign workers
added another issue for cleaning service operators.

The main weakness of the cleaning services industry is the shortage of skilled
workers and the problems related to manpower. In addition, intense
competition among cleaning service providers and the attitude of Malaysians
who look down on the cleaning profession have also been identified as
weaknesses of this industry.

Contractors have to increase internal efficiency through synergies and
integration and thus reducing internal costs. Moreover, customer-oriented
systems must be put in place in order to proactively respond to clients’
needs.

Furthermore, quality and reliability schemes need to be established in order
to demonstrate how provided services can contribute to a better
performance of clients’ core business.

86

4.3 RECOMMENDATIONS

In ensuring the industry remains competitive, the cleaning industry required
the government support through various initiatives and campaigns. This
includes providing skills training in cleaning and providing financial facilities
to operators. In addition, monitoring and supervision of the operators need
to be done by the government at an on-going basis.

Based on the findings, it is recommended that the skills training for the
sector to be conducted immediately. Endowed with strong government
support and a substantial human resource, this industry could expand by
close cooperation between government, NGO’s and the public.

87

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90

ANNEX 1:

MALAYSIAN OCCUPATIONAL SKILLS
QUALIFICATION (MOSQF) LEVEL
DESCRIPTOR

MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF)
LEVEL DESCRIPTOR

Level
1

2

3

4

5

Level Description
Achievement at this level reflects the ability to use relevant knowledge, skills and
procedures to complete routine and predictable tasks that include responsibility for
completing tasks and procedures subject to direction or guidance.
Achievement at this level reflects the ability to select and use relevant knowledge, ideas,
skills and procedures to complete well-defined tasks and address straightforward
problem. It includes taking responsibility for completing tasks and procedures and
exercising autonomy and judgment subject to overall direction or guidance.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to complete task and address problems that are well defined with a
measure of complexity. It includes taking responsibility for initiating and completing tasks
and procedures as well as exercising autonomy and judgments within limited parameter.
It also reflects awareness of different perspectives or approaches within an area of study
or work.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to address problems that are well defined but complex and nonroutine. It includes taking responsibility for overall courses of action as well as exercising
autonomy and judgment within fairly broad parameters. It also reflects under-standing
of different perspective or approaches within an area of study or work.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to address broadly-defined, complex problems. It includes taking
responsibility for planning and developing courses of action as well as exercising
autonomy and judgment within broad parameters. It also reflects understanding of
different perspectives, approaches or schools of thought and the reasoning behind
them.

92

MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF)
LEVEL DESCRIPTOR (continued)

Level

6

7

8

Level Description
Achievement at this level reflects the ability to refine and use relevant understanding,
methods and skills to address complex problems that have limited definition. It includes
taking responsibility for planning and developing courses of action that are able to
underpin substantial change or development, as well as exercising broad autonomy and
judgment. It also reflects an understanding of different perspectives, approaches of
schools of thought and the theories that underpin them.
Achievement at this level reflects the ability to reformulate and use relevant
understanding, methodologies and approaches to address problematic situations that
involve many interacting factors. It includes taking responsibility for planning and
developing courses of action that initiate or underpin substantial change or development,
as well as exercising broad autonomy and judgment. It also reflects an understanding of
theoretical and relevant methodological perspectives and how they affect their area of
study or work.
Achievement at this level reflects the ability to develop original understanding and
extend an area of knowledge or professional practice. It reflects the ability to address
problematic situations that involve many complexes, interacting factors through initiating,
designing and undertaking research, development or strategic activities. It involves the
exercise of broad autonomy, judgement and leadership in sharing responsibility for the
development of a field of work or knowledge, or for creating substantial professional or
organisational change. It also reflects a critical understanding of relevant theoretical and
methodological perspectives and how they affect the field of knowledge or work.

93

ANNEX 2: LIST OF PANELS AND FACILITATORS OF
THE CLEANING INDUSTRY
OCCUPATIONAL ANALYSIS
DEVELOPMENT

LIST OF PANEL EXPERTS OF THE CLEANING INDUSTRY
OCCUPATIONAL ANALYSIS DEVELOPMENT

NO

NAME

POSITION

EXPERTISE

ORGANISATION
INDUSTRIAL &
COMMERCIAL
CLEANING SDN
BHD

1

PUAN ZALEHA BINTI
AMZAH

GENERAL
MANAGER

INDUSTRIAL &
COMMERCIAL
CLEANING

2

PUAN AZIZAH BINTI
MAN

MANAGING
DIRECTOR

COMMERCIAL
CLEANING

KHIDMAT
BERSIH
SDN BHD

3

PUAN OO LAI EAN

SENIOR
MANAGER

SHOPPING
COMPLEX, HOTEL
& RESIDENTIAL
CLEANING

KLEENER
SERVICES SDN
BHD

4

ENCIK FAIZAL BIN
RAHIM

DIRECTOR

HOSPITAL &
HERITAGE SITES
CLEANING

HARTA
MAINTENANCE

5

ENCIK NIK ADNAN BIN
NIK YUSOFF

MANAGING
DIRECTOR

PUBLIC CLEANSING

MAXIVERSAL
SDN BHD

6

ENCIK MOHAMED
TAHAR BIN HUSSIN

OPERATION
MANAGER

COMMERCIAL
CLEANING

EXCLUSIVE
PILLAR (M) SDN
BHD

DIRECTOR

COMMERCIAL &
TRANSPORTATION
CLEANING

JUWARA
RESOURCES &
TRADING SDN
BHD

7

ENCIK MOHAMAD
HEDZIR BIN SHAFII

95

LIST OF PANEL EXPERTS OF THE CLEANING INDUSTRY
OCCUPATIONAL ANALYSIS DEVELOPMENT (continued)

NO

NAME

8

ENCIK NIK HUSIN BIN
DATO’ NIK YUSOFF

9

ENCIK ZAINAL ABIDIN BIN
MOHD NOOR

POSITION

EXPERTISE

ORGANISATION

DIRECTOR

CLEANING
SCIENCE &
TECHNOLOGY
CONSULTANCY

CENTRE FOR
CLEANING SC. &
TECH.

MANAGING
DIRECTOR

OIL & GAS
CLEANING

BERMUDA
SUBSEA (M)
SDN BHD

96

LIST OF FACILITATORS OF THE CLEANING INDUSTRY SECTOR
OCCUPATIONAL ANALYSIS DEVELOPMENT

Y.M ENGKU MOHD AZMI BIN DATO’ ENGKU HATIM
FACILITATOR
TOTAL ORACLE SDN BHD

ENCIK HARRIS ISKANDAR BIN NORDIN
CO-FACILITATOR
TOTAL ORACLE SDN BHD

ENCIK ABU MUSA BIN MOHAMAD ISA
CIK SUHAILA HANI BINTI ZAIDIN
PROOFREADER
TOTAL ORACLE SDN BHD

97

ANNEX 3:

OCCUPATIONAL DESCRIPTION FOR
CLEANING INDUSTRY

SUB-SECTOR: PUBLIC CLEANSING

PUBLIC ROADS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
PUBLIC ROADS CLEANING OPERATOR*

A Public Roads Cleaning Operator is designated to perform cleaning activities such as
collecting all type of solid waste, placing solid waste in plastic bag, removing all
unwanted plants and accumulation waste, disposing waste at authorised disposal site,
complying with health, security & environment standard operating procedures and
reporting public roads cleansing activities to superior.

A Public Roads Cleaning Operator will be able to:
1. determine working schedule, resources and location;
2. arrange tools and equipment such as consumable items, scope, wheel barrow,
broom, safety equipment/PPE;
3. collect all type of solid waste;
4. place solid waste in plastic bag;
5. remove all unwanted plants;
6. remove all accumulation waste;
7. empty litter bin;
8. place all accumulation in plastic bag;

100

9. remove plastic bag to any authorised disposal site;
10. accomplish public roads cleansing activities according to SOP/Manual Operation;
and
11. report public roads cleansing activities to superior.

Notes:
*Critical Job Title

101

PUBLIC ROADS CLEANING
(PUBLIC CLEANSING)
LEVEL 2
PUBLIC ROADS CLEANING SENIOR OPERATOR*

A Public Roads Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to public roads cleaning,
observe and comply with health, security & environment standard operating
procedures, place the collected debris at the right place for easy collection, train new
operators, recommend for improvement on all aspects of work and assist supervisor
when necessary.

A Public Roads Cleaning Senior Operator will be able to:
1. identify and prepare the tools and equipment required;
2. wear necessary PPE;
3. place cleaning work signage properly according to SOP;
4. observe and comply with safety procedures;
5. determine and use the right tools for the right job;
6. place the collected debris at the right place for easy collection;
7. observe safety of road users at all time;
8. complete the job as scheduled;

102

9. assist the operators if necessary;
10. train new operators in all aspects;
11. recommend for improvement on all aspects of work;
12. move against the traffic while doing the job; and
13. assist supervisor when necessary.

Notes:
*Critical Job Title

103

PUBLIC ROADS CLEANING
(PUBLIC CLEANSING)
LEVEL 3
PUBLIC ROADS CLEANING OPERATION SUPERVISOR*

A Public Roads Cleaning Operation Supervisor is designated to prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators, comply
with health, security & environment standard operating procedures and report cleaning
work status to executive.

A Public Roads Cleaning Operation Supervisor will be able to:
1. plan in detail the work schedule for the team;
2. ensure the operators are at the site on time;
3. check safety gears worn by the cleaning operators;
4. set a target to complete the work for the day;
5. ensure the work start without delay;
6. supervise to ensure the speed of work is maintained;
7. ensure the standard quality of work is achieved;

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8. ensure that the safety equipment are placed correctly;
9. ensure that the debris bags are collected timely and placed in designated area;
10. always assist the operators and guide them when necessary;
11. train the operators especially on personal & public safety;
12. stand by on site during cleaning operation; and
13. update cleaning work progress to Executive.

Notes:
*Critical Job Title

105

PUBLIC CLEANSING
LEVEL 4
PUBLIC CLEANSING OPERATION EXECUTIVE*
A Public Cleansing Operation Executive is designated to perform workforce and
equipment planning, coordinate the teams and logistic requirement, plan for staff
development training, monitor cleaning work progress and staff discipline, participate in
meeting with client and report work progress to manager.

A Public Cleansing Operation Executive will be able to:
1. identify requirement to undertake the task;
2. plan the workforce and equipment to comply with the requirement;
3. coordinate the teams and logistic requirement;
4. monitor the progress of works at all time;
5. analyse the productivity and progress to increase the speed of work;
6. monitor the expenses and cost at all time;
7. ensure the supervisor are on site at all time;
8. conduct training when necessary;
9. report on site work progress regularly to the manager;

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10. attend to meetings with client; and
11. communicate well with various entity involved in undertaking the task.

Notes:
*Critical Job Title

107

PUBLIC CLEANSING
LEVEL 5
PUBLIC CLEANSING OPERATION MANAGER*

A Public Cleansing Operation Manager is designated to perform manpower planning,
manage cleaning consumables, equipment, materials and chemicals, prepare, monitor
and control the budget, evaluate & monitor training programmes and solicit for a new
job.

A Public Cleansing Operation Manager will be able to:
1. overall planning to undertake the task;
2. identify requirements for workforce, equipment and logistics;
3. prepare and monitor the budget;
4. coordinate between supporting department and various team;
5. analyse the overall progress and productivity;
6. monitor the expenses at all time;
7. control the use of petty cash and reimbursement;
8. evaluate training requirement and coordinate a training programme when
necessary;
9. compile report to management regularly;

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10. attend to meetings with supporting departments and client when necessary;
11. communicate well with various entity involved in the task; and
12. market the product and solicit for a new job.

Notes:
*Critical Job Title

109

PUBLIC PLACES CLEANING
(PUBLIC CLEANSING)
LEVEL 1
PUBLIC PLACES CLEANING OPERATOR*

A Public Places Cleaning Operator is designated to perform cleaning activities such as
litter picking, sweeping of leaves, foreign objects and loose debris, cleaning of
waste/dustbins,

signage and decorative items,

water features, recreational or

playground equipment, complying with health, security & environment standard
operating procedures and completing cleaning checklist.

A Public Places Cleaning Operator will be able to:
1. perform litter picking;
2. perform sweeping of leaves, foreign objects and loose debris;
3. perform collection of plastic bags containing waste;
4. remove plastic liners in waste bins and replace with new liners;
5. perform cleaning of waste/dustbins;
6. perform cleaning of central waste collection centre;
7. perform cleaning of signage and decorative items;
8. perform cleaning of water features;

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9. perform cleaning of recreational or playground equipment; and
10. complete cleaning checklist.

Notes:
*Critical Job Title

111

PUBLIC PLACES CLEANING
(PUBLIC CLEANSING)
LEVEL 2
PUBLIC PLACES CLEANING SENIOR OPERATOR*

A Public Places Cleaning Senior Operator is designated to prepare the tools, equipment
& chemical required, perform cleaning activities related to public places cleaning,
observe and comply with safety procedures and company’s cleaning standard, train new
operators, recommend for improvement on all aspect of cleaning work and assist
supervisor when necessary.

A Public Places Cleaning Senior Operator will be able to:
1. perform litter picking;
2. perform sweeping of leaves, foreign objects and loose debris;
3. perform collection of plastic bags containing waste;
4. remove plastic liners in waste bins and replace with new liners;
5. perform cleaning of waste/dustbins;
6. perform cleaning of central waste collection centre;
7. perform cleaning of signage and decorative items;
8. perform cleaning of water features;
9. perform cleaning of recreational or playground equipment;

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10. guide new cleansing operators in performing their cleaning duties;
11. assist in the compliances of cleaning standard set;
12. assist in recording cleaning checklist; and
13. coordinate cleaning activities.
Notes:
*Critical Job Title

113

PUBLIC PLACES CLEANING
(PUBLIC CLEANSING)
LEVEL 3
PUBLIC PLACES CLEANING OPERATION SUPERVISOR*

A Public Places Cleaning Operation Supervisor is designated to prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to executive.

A Public Places Cleaning Operation Supervisor will be able to:
1. carry out public area cleaning inspection;
2. prepare job schedule;
3. administer client complaint;
4. conduct section briefing;
5. conduct on the job training;
6. coordinate work assignment;
7. monitor work progress;
8. prepare material requisition;
9. conduct staff counselling;

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10. administer staff appraisal;
11. prepare work report; and
12. carry out stock and inventory control.

Notes:
*Critical Job Title

115

PUBLIC TOILETS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
PUBLIC TOILETS CLEANING OPERATOR*

A Public Toilets Cleaning Operator is designated to perform cleaning activities related to
toilet cleaning, ensure usage of personal protective equipment, comply with safety and
health procedure, dispose waste at authorised disposal site, complete cleaning work
checklist and report public cleansing activities to superior.

A Public Toilets Cleaning Operator will be able to:
1. carry out toilet filtering cleaning;
2. carry out toilet accessories cleaning;
3. carry out toilet bowl/annals cleaning;
4. carry out toilet floor cleaning;
5. carry out toiletries replacement;
6. carry out waste receptacles cleaning;
7. carry out toilet defect checking;

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8. carry out minor clogging clearance; and
9. perform recording of cleansing checklist.

Notes:
*Critical Job Title

117

PUBLIC TOILETS CLEANING
(PUBLIC CLEANSING)
LEVEL 2
PUBLIC TOILETS CLEANING SENIOR OPERATOR*

A Public Toilets Cleaning Senior Operator is designated to prepare the tools and
equipment required, observe and comply with safety procedures and company’s
cleaning standard, train new operators, recommend for improvement on all aspect of
cleaning work and assist supervisor when necessary.

A Public Toilets Cleaning Senior Operator will be able to:
1. carry out toilet filtering cleaning;
2. carry out toilet accessories cleaning;
3. carry out toilet bowl/annals cleaning;
4. carry out toiletries replacement;
5. carry out waste receptacles cleaning;
6. carry out toilet ceiling cleaning;
7. carry out toilet floor cleaning;
8. carry out toilet defect checking;
9. carry out minor clogging clearance;
10. guide new cleaning operators;

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11. assist in the compliance of cleaning standard set;
12. assist in recording cleaning checklist; and
13. coordinate cleaning activities.

Notes:
*Critical Job Title

119

PUBLIC TOILETS CLEANING
(PUBLIC CLEANSING)
LEVEL 3
PUBLIC TOILETS CLEANING OPERATION SUPERVISOR*

A Public Toilets Cleaning Operation Supervisor is designated to prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators , provide consultation
and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to executive.

A Public Toilets Cleaning Operation Supervisor will be able to:
1. carry out toilet filtering, accessories, toilet bowl/annals, & floor cleaning inspections;
2. carry out toiletries replacement inspections;
3. carry out waste receptacles cleaning inspections;
4. prepare job schedule;
5. administer client complaint;
6. conduct section briefing;
7. conduct on the job training;
8. monitor work progress;
9. prepare material requisition;

120

10. conduct staff counselling;
11. administer staff appraisal;
12. prepare work report; and
13. carry out stock and inventory control.
Notes:
*Critical Job Title

121

DRAINS/CHANNELS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
DRAINS/CHANNELS CLEANING OPERATOR*

A Drains/Channels Cleaning Operator is designated to perform cleaning activities related
to drains/channels cleaning, ensure usage of personal protective equipment, comply
with safety and health procedure, dispose waste at authorised disposal site, complete
cleaning work checklist and report public cleansing activities to superior.

A Drains/Channels Cleaning Operator will be able to:
1. prepare tools and equipment on site to do the job;
2. wear necessary safety shoes and reflective vest, gloves and safety hat;
3. place safety cones and signage an alert to road users;
4. start work and while working always face the traffic;
5. put the debris and silt into bags for easy disposal;
6. move the safety cones towards the direction of traffic flow after completing each
site;

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7. ensure the drains are free of debris/silt; and
8. clean the equipment after usage when job is completed.

Notes:
*Critical Job Title

123

DRAINS/CHANNELS CLEANING
(PUBLIC CLEANSING)
LEVEL 2
DRAINS/CHANNELS CLEANING SENIOR OPERATOR*

A Drains/Channels Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to motor vehicles cleaning,
observe and comply with safety procedures and company’s cleaning standard, train new
operators, recommend for improvement on all aspects of cleaning work and assist
supervisor when necessary.

A Drains/Channels Cleaning Senior Operator will be able to:
1. prepare tools and equipment on site to do the job;
2. wear necessary safety shoes and reflective vest, gloves and safety hat;
3. place safety cones and signage an alert to road users;
4. start work and while working always face the traffic;
5. put the debris and silt into bags for easy disposal;
6. move the safety cones towards the direction of traffic flow after completing each
site;
7. ensure the drains are free of debris/silt before moving to the next site;

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8. clean the equipment after usage when job is completed; and
9. assist the operator when necessary to ensure that the safety observed and the job
done well.

Notes:
*Critical Job Title

125

DRAINS/CHANNELS CLEANING
(PUBLIC CLEANSING)
LEVEL 3
DRAINS/CHANNELS CLEANING OPERATION SUPERVISOR*

A Drains/Channels Cleaning Operation Supervisor is designated to prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to executive.

A Drains/Channels Cleaning Operation Supervisor will be able to:
1. ensure the operators are on site punctually;
2. check that operators are wearing safety gears shoes, safety vest, safety hat and
protective gloves;
3. instruct them to start work once the above are observed;
4. supervise to ensure safety during work are observed;
5. supervise to ensure the speed of work is satisfactory;
6. supervise to ensure the quality of work is satisfactory;
7. always ensure the use the personal protective equipment on oneself at all times;
8. ensure that the debris bag are properly put on the site not to endanger traffics;

126

9. always assist the operators, guide them when necessary;
10. check that all equipment are taken back and not left on site;
11. standby on site; and
12. update the progress to the executive.

Notes:
*Critical Job Title

127

HAWKER CENTRES CLEANING
(PUBLIC CLEANSING)
LEVEL 1
HAWKER CENTRES CLEANING OPERATOR*

A Hawker Centres Cleaning Operator is designated to perform cleaning activities related
to hawker centres cleaning, ensure usage of personal protective equipment, comply
with safety and health procedure, dispose waste at authorised disposal site, complete
cleaning work checklist and report public cleansing activities to superior.

A Hawker Centres Cleaning Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. clear food debris on tables;
7. damp wipe clean tables and chair;
8. wash clean plates, cups and saucer in dishwasher;
9. clear waste receptacles;
10. place wet floor signage;

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11. sweep clean floor;
12. mop clean floor; and
13. adhere to food safety and health procedures.

Notes:
*Critical Job Title

129

HAWKER CENTRES CLEANING
(PUBLIC CLEANSING)
LEVEL 2
HAWKER CENTRES CLEANING SENIOR OPERATOR*

A Hawker Centres Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to hawker centres cleaning,
observe and comply with safety procedures and company’s cleaning standard, train new
operators, recommend for improvement on all aspect of cleaning work and assist
supervisor when necessary.

A Hawker Centres Cleaning Senior Operator will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas;
3. identify cleaning scope;
4. clear food debris on tables;
5. wipe clean tables and chairs;
6. wash clean plates, cups and saucer using the dishwasher;
7. place wet floor signage;
8. dust mop clean floor;
9. machine scrub clean with auto scrubber;

130

10. spot mop to dry;
11. adhere to food safety and health procedures; and
12. record work done in the checklist.

Notes:
*Critical Job Title

131

HAWKER CENTRES CLEANING
(PUBLIC CLEANSING)
LEVEL 3
HAWKER CENTRES CLEANING OPERATION SUPERVISOR*

A Hawker Centres Cleaning Operation Supervisor is designated to prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to executive.

A Hawker Centres Cleaning Operation Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators in cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;

132

10. monitor and evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.
Notes:
*Critical Job Title

133

FOOD COURTS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
FOOD COURTS CLEANING OPERATOR*

A Food Courts Cleaning Operator is designated to perform cleaning activities related to
hawker centres cleaning, ensure usage of personal protective equipment, comply with
safety and health procedure, dispose waste at authorised disposal site, complete
cleaning work checklist and report public cleansing activities to superior.

A Food Courts Cleaning Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. clear food debris on tables;
7. damp wipe clean tables and chair;
8. wash clean plates, cups and saucer in dishwasher;
9. clear waste receptacles;
10. place wet floor signage;

134

11. sweep clean floor;
12. mop clean floor; and
13. adhere to food safety and health procedures.

Notes:
*Critical Job Title

135

FOOD COURTS CLEANING
(PUBLIC CLEANSING)
LEVEL 2
FOOD COURTS CLEANING SENIOR OPERATOR*

A Food Courts Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to hawker centres cleaning,
observe and comply with safety procedures and company’s cleaning standard, train new
operators, recommend for improvement on all aspect of cleaning work and assist
supervisor when necessary.

A Food Courts Cleaning Senior Operator will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas;
3. identify cleaning scope;
4. clear food debris on tables;
5. wipe clean tables and chairs;
6. wash clean plates, cups and saucer using the dishwasher;
7. place wet floor signage;
8. dust mop clean floor;
9. machine scrub clean with auto scrubber;

136

10. spot mop to dry;
11. adhere to food safety and health procedures; and
12. record work done in the checklist.

Notes:
*Critical Job Title

137

FOOD COURTS CLEANING
(PUBLIC CLEANSING)
LEVEL 3
FOOD COURTS CLEANING OPERATION SUPERVISOR*

A Food Courts Cleaning Operation Supervisor is designated to prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to executive.

A Food Courts Cleaning Operation Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators in cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;

138

10. monitor and evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.
Notes:
*Critical Job Title

139

MARKETS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
MARKETS CLEANING OPERATOR*

A Markets Cleaning Operator is designated to perform cleaning activities related to
markets cleaning, ensure usage of personal protective equipment, comply with safety
and health procedure, dispose waste at authorised disposal site, complete cleaning
work checklist and report public cleansing activities to superior.

A Markets Cleaning Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. clear rubbish;
7. place wet floor signage;
8. sweep to clear litters;

140

9. use high pressure jet to clean floor; and
10. adhere to safety and health procedures.

Notes:
*Critical Job Title

141

MARKETS CLEANING
(PUBLIC CLEANSING)
LEVEL 2
MARKETS CLEANING SENIOR OPERATOR*

A Markets Cleaning Senior Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to motor vehicles cleaning, observe and
comply with safety procedures and company’s cleaning standard, train new operators,
recommend for improvement on all aspect of cleaning work and assist supervisor when
necessary.

A Markets Cleaning Senior Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. clear rubbish;
7. place wet floor signage;
8. sweep to clear litters;

142

9. use high pressure jet to clean floor;
10. adhere to safety and health procedures; and
11. record work done in the checklist.

Notes:
*Critical Job Title

143

MARKETS CLEANING
(PUBLIC CLEANSING)
LEVEL 3
MARKETS CLEANING OPERATION SUPERVISOR*

A Markets Cleaning Operation Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and report
cleaning work status to executive.

A Markets Cleaning Operation Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators in cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;

144

10. monitor and evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

145

ILLEGAL DUMPED WASTE CLEANING
(PUBLIC CLEANSING)
LEVEL 1
ILLEGAL DUMPED WASTE CLEANING OPERATOR*

An Illegal Dumped Waste Cleaning Operator is designated to perform cleaning activities
related to illegal dumped waste cleaning, ensure usage of personal protective
equipment, comply with safety and health procedure, dispose waste at authorised
disposal site and report public cleansing activities to superior.

An Illegal Dumped Waste Cleaning Operator will be able to:
1. determine working instruction, resources and location;
2. arrange public places cleansing tools and equipment such as consumable item,
scope, wheel barrow, broom and safety equipment/Personal Protective Equipment
(PPE);
3. collect all types of solid waste;
4. place solid waste in plastic bag and remove into vehicle;
5. clean all working areas;
6. remove all accumulation waste;
7. place all accumulation in plastic bag;

146

8. remove plastic bag to any authorised disposal site;
9. accomplish illegal dumping waste cleansing activities according to Standard
Operating Procedures (SOPs)/Manual Operation; and
10. report public places cleansing activities to superior.

Notes:
*Critical Job Title

147

ILLEGAL DUMPED WASTE CLEANING
(PUBLIC CLEANSING)
LEVEL 2
ILLEGAL DUMPED WASTE CLEANING SENIOR OPERATOR*
An Illegal Dumped Waste Cleaning Senior Operator is designated to prepare the tools
and equipment required, perform cleaning activities related to illegal dumped waste
cleaning, observe and comply with safety procedures and company’s cleaning standard,
train new operators, recommend for improvement on all aspects of cleaning work and
assist supervisor when necessary.

An Illegal Dumped Waste Cleaning Senior Operator will be able to:
1. identify and prepare the tools and equipment required;
2. wear necessary Personal Protective Equipment (PPE);
3. place cleaning work signage properly according to Standard Operating Procedures
(SOPs);
4. observe and comply with safety procedures;
5. determine and use the right tools for the right job;
6. place the collected debris at the right place for easy collection;
7. observe safety to road users at all times;
8. complete the job as scheduled;

148

9. assist the operators if necessary;
10. train new operators in all aspects;
11. recommend for improvement on all aspects of work;
12. move against the traffic while doing the job; and
13. assist supervisor when necessary.

Notes:
*Critical Job Title

149

ILLEGAL DUMPED WASTE CLEANING
(PUBLIC CLEANSING)
LEVEL 3
ILLEGAL DUMPED WASTE CLEANING OPERATION SUPERVISOR*

An Illegal Dumped Waste Cleaning Operation Supervisor is designated to prepare
cleaning daily work schedule, conduct daily briefing to operators, allocate cleaning
equipment & materials to operators, train cleaning procedures for operators, provide
consultation and counselling to operators, monitor and evaluate performance of
operators and report cleaning work status to executive.

An Illegal Dumped Waste Cleaning Operation Supervisor will be able to:
1. plan in detail the work schedule for the team;
2. ensure the operators are at the site on time;
3. check safety gears worn by the cleaning operators ;
4. set a target to complete the work for the day;
5. ensure the work start without delay;
6. supervise to ensure the speed of work is maintained;
7. ensure the standard quality of work is achieved;
8. ensure that the safety equipment are placed correctly;
9. ensure that the debris bags are collected timely and placed at designated area;

150

10. always assist the operators and guide them when necessary;
11. train the operators especially on personal & public safety;
12. supervise on site during cleaning operation; and
13. update cleaning work progress to executive.

Notes:
*Critical Job Title

151

BEACH CLEANING
(PUBLIC CLEANSING)
LEVEL 1
BEACH CLEANING OPERATOR*

A Beach Cleaning Operator is designated to perform cleaning activities related to beach
cleaning, ensure usage of personal protective equipment, comply with safety and health
procedure, dispose waste at authorised disposal site, complete cleaning work checklist
and report public cleansing activities to superior.

A Beach Cleaning Operator will be able to:
1. perform litter picking;
2. sweep leaves, foreign objects and loose debris;
3. collect plastic bags containing waste;
4. remove plastic liners in waste bins and replace with new liners;
5. clean waste/dustbins;
6. clean signage and decorative items;
7. clean central waste collection centre; and
8. record cleaning checklist.

Notes:
*Critical Job Title
152

BEACH CLEANING
(PUBLIC CLEANSING)
LEVEL 2
BEACH CLEANING SENIOR OPERATOR*

A Beach Cleaning Senior Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to beach cleaning, observe and comply with
safety procedures and company’s cleaning standard, train new operators, recommend
for improvement on all aspect of cleaning work and assist supervisor when necessary.

A Beach Cleaning Senior Operator will be able to:
1. perform litter picking;
2. sweep leaves, foreign objects and loose debris;
3. collect plastic bags containing waste;
4. remove plastic liners in waste bins and replace with new liners;
5. clean waste/dustbins;
6. clean signage and decorative items;
7. perform cleaning of central waste collection centre;
8. guide new cleansing operators;
9. assist in the compliances of cleaning standard set;

153

10. assist in recording cleaning checklist; and
11. coordinate cleaning activities.

Notes:
*Critical Job Title

154

BEACH CLEANING
(PUBLIC CLEANSING)
LEVEL 3
BEACH CLEANING OPERATION SUPERVISOR*

A Beach Cleaning Operation Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and report
cleaning work status to executive.

A Beach Cleaning Operation Supervisor will be able to:
1. carry out beach cleaning inspections;
2. prepare job schedule;
3. conduct section briefing;
4. conduct job training;
5. coordinate work assignment;
6. monitor work progress;
7. prepare material requisition;
8. conduct staff counselling;
9. administer staff appraisal;

155

10. prepare work report; and
11. carry out stock and inventory control.

Notes:
*Critical Job Title

156

KERBSIDE/PUBLIC AREAS GRASS CUTTING
(PUBLIC CLEANSING)
LEVEL 1
KERBSIDE/PUBLIC AREAS GRASS CUTTING OPERATOR*

A Kerbside/Public Areas Grass Cutting Operator is designated to perform cleaning
activities related to grass cutting, ensure usage of personal protective equipment,
comply with safety and health procedure, dispose waste at authorised disposal site,
complete cleaning work checklist and report public cleansing activities to superior.

A Kerbside/Public Areas Grass Cutting Operator will be able to:
1. prepare tools and necessary equipment on site;
2. ensure that the grass cutting equipment are operational;
3. ensure that there is enough petrol for the day’s use;
4. wear necessary protective equipment;
5. place cones and signage before starting works when necessary;
6. keep alert with the users around working area so as not to accidently injure them;
7. cut the grass at the night productivity to meet the target;
8. gather the cut grass and put in bags for easy disposal;
9. ensure the grass is cut evenly and according to threshold level;

157

10. clean the equipment and ensure no equipment are left at site, after work; and
11. repair the equipment for minor breakdown.

Notes:
*Critical Job Title

158

KERBSIDE/PUBLIC AREAS GRASS CUTTING
(PUBLIC CLEANSING)
LEVEL 2
KERBSIDE/PUBLIC AREAS GRASS CUTTING SENIOR OPERATOR*

A Kerbside/Public Areas Grass Cutting Senior Operator is designated to prepare the
tools and equipment required, perform cleaning activities related to grass cutting,
observe and comply with safety procedures and company’s cleaning standard, train new
operators, recommend for improvement on all aspect of cleaning work and assist
supervisor when necessary.

A Kerbside/Public Areas Grass Cutting Senior Operator will be able to:
1. prepare tools and necessary equipment in site;
2. ensure the grass cutting equipment are operational;
3. ensure that there is enough petrol for the day use;
4. wear necessary protective equipment;
5. place proper safety signage and cones accordingly;
6. be alert and take precaution of users around the area of work to avoid injury to
users;
7. gauge the sped of cut (productivity) to meet the target;
8. collect the cut grass and put in bags for easy disposal;

159

9. ensure the grass is cut evenly and according to threshold;
10. clean the equipment after use and ensure they are left on site;
11. assist and guide the operator on the night speed and method; and
12. help the supervisor to train new operators.

Notes:
*Critical Job Title

160

KERBSIDE/PUBLIC AREAS GRASS CUTTING
(PUBLIC CLEANSING)
LEVEL 3
KERBSIDE/PUBLIC AREAS GRASS CUTTING OPERATION SUPERVISOR*

A Kerbside/Public Areas Grass Cutting Operation Supervisor is designated to prepare
cleaning daily work schedule, conduct daily briefing to operators, allocate cleaning
equipment & materials to operators, train cleaning procedures for operators, provide
consultation and counselling to operators, monitor and evaluate performance of
operators and report cleaning work status to executive.

A Kerbside/Public Areas Grass Cutting Operation Supervisor will be able to:
1. ensure the operators are punctual;
2. check the operators have adequate and operation tools;
3. check the operators always use proper personal protective equipment such as
gloves, safety rest, safety boots;
4. supervise proper placement of safety signage and courses;
5. supervise to ensure the speed of work is observed to complete the job according to
schedule;
6. ensure the quality of work is satisfactory;

161

7. ensure that all cut grass are disposed; and
8. train and assist the operators.

Notes:
*Critical Job Title

162

CARCASSES REMOVAL
(PUBLIC CLEANSING)
LEVEL 1
CARCASSES REMOVAL OPERATOR*

A Carcasses Removal Operator is designated to perform cleaning activities such as
carcasses cleaning preparation, remove and transfer carcasses, treat contaminated area
with approved chemicals, dispose carcasses at authorised disposal site, comply with
health, security & environment standard operating procedures and report carcasses
removal activities to superior.

A Carcasses Removal Operator will be able to:
1. identify the type and condition of the carcasses;
2. prepare the carcasses for removal;
3. apply treatment of the area occupied by carcasses;
4. remove and transfer carcasses into desist rated plastic/containers;
5. transport/assist in the transportation of the carcasses to the designated disposal
area;
6. perform cleaning of area occupied by the carcasses;

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7. perform cleaning of the carcasses container/ transport; and
8. perform recording of cleaning checklist.

Notes:
*Critical Job Title

164

CARCASSES REMOVAL
(PUBLIC CLEANSING)
LEVEL 2
CARCASSES REMOVAL SENIOR OPERATOR*

A Carcasses Removal Senior Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to carcasses removal, observe and comply
with safety procedures and company’s cleaning standard, train new operators,
recommend for improvement on all aspects of cleaning work and assist supervisor when
necessary.

A Carcasses Removal Senior Operator will be able to:
1. identify the type and condition of the carcasses;
2. prepare the carcasses for removal;
3. apply treatment of the area occupied by carcasses;
4. remove and transfer carcasses into designated plastic/container;
5. transport/assist in the transportation of the carcasses to the designated disposal
area;
6. perform cleaning of area occupied by the carcasses;
7. perform cleaning of the carcasses container/transport;
8. guide new cleaning operator;

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9. assist in coordinating cleaning activities;
10. assist in the compliances of cleaning standard set; and
11. assist in the recording of cleaning checklist.

Notes:
*Critical Job Title

166

CARCASSES REMOVAL
(PUBLIC CLEANSING)
LEVEL 3
CARCASSES REMOVAL OPERATION SUPERVISOR*

A Carcasses Removal Operation Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and report
cleaning work status to executive.

A Carcasses Removal Operation Supervisor will be able to:
1. carry out carcasses removal inspections;
2. prepare job schedule;
3. conduct section briefing;
4. conduct on the job training;
5. coordinate work assignment;
6. monitor work progress;
7. prepare material requisition;
8. conduct staff counselling;

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9. administer staff appraisal;
10. prepare work report; and
11. carry out store and inventory control.
Notes:
*Critical Job Title

168

PUBLIC CLEANSING MACHINE OPERATION
(PUBLIC CLEANSING)
LEVEL 2
PUBLIC CLEANSING MACHINE OPERATOR*

A Public Cleansing Machine Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to road cleaning, public places cleaning,
illegal dump waste cleaning, carcasses removal, public toilet cleaning, beach cleaning,
drain cleaning, hawker centres cleaning, grass cutting and comply with safety
procedures and company’s cleaning standard.

A Public Cleansing Machine Operator will be able to:
1. perform public road cleansing machinery pre operation inspection;
2. perform public road sweeping;
3. prepare public places cleansing machine tools and equipment;
4. perform public places cleansing operation;
5. perform illegal dumped waste cleansing machine preparation activities;
6. perform illegal dumped cleansing operation;
7. perform carcasses removal machine preparation activities;
8. perform carcasses removal operation;
9. carry out disinfection activities at affected spot;

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10. ensure carcasses removal activities accomplished;
11. prepare beach cleansing machine tools and equipment;
12. perform beach cleansing operation;
13. ensure beach cleansing activities accomplished;
14. perform drains cleansing operation;
15. perform public toilets cleansing machine preparation activities;
16. perform public toilets cleansing operation;
17. perform hawker centres and markets cleansing operation;
18. perform grass cutting according to SOP;
19. perform public cleansing machine minor maintenance;
20. ensure public cleansing machine minor maintenance completed; and
21. report public cleansing machine minor maintenance to superior.

Notes:
*Critical Job Title

170

PUBLIC CLEANSING MACHINE OPERATION
(PUBLIC CLEANSING)
LEVEL 3
PUBLIC CLEANSING MACHINE OPERATION SUPERVISOR*

A Public Cleansing Machine Operation Supervisor is designated to prepare the tools and
equipment required, perform cleaning activities related to road cleaning, public places
cleaning, illegal dumped waste cleaning, carcasses removal, public toilet cleaning, beach
cleaning, drain cleaning, hawker centres cleaning, grass cutting and comply with safety
procedures and company’s cleaning standard.

A Public Cleansing Machine Operation Supervisor will be able to:
1. identify public cleansing machineries’ operator health, safety, security and
emergency handling requirement and specification;
2. conduct safety, health, security and emergency pre-operation briefing;
3. assess potential hazards during machineries’ operation activities;
4. prepare public cleansing machineries operation quality control inspection schedule;
5. check effectiveness of public cleansing machineries operation quality control
activities;
6. handle public cleansing customer feedback;
7. perform public cleansing machineries’ operator training;

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8. assess public cleansing machineries’ operator training effectiveness;
9. carry out public cleansing machineries operation administrative function activities;
10. check effectiveness of public cleansing machineries operation; and
11. produce public cleansing machineries operation administrative function activities
report.
Notes:
*Critical Job Title

172

SUB-SECTOR: TRANSPORTATION CLEANING

MOTOR VEHICLES CLEANING
(TRANSPORTATION CLEANING)
LEVEL 1
MOTOR VEHICLES HYGIENE CREW*

A Motor Vehicles Hygiene Crew is designated to perform cleaning activities related to
motor vehicles cleaning, ensure usage of personal protective equipment, comply with
safety and health procedure, dispose waste at authorised disposal site, complete
cleaning work checklist and report public cleansing activities to superior.

A Motor Vehicles Hygiene Crew will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning work scope;
6. clear waste bins and ashtrays;
7. brush clean motor vehicles;
8. vacuum clean motor vehicles seats and floors;
9. wash motor vehicles’ toilets;

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10. carry out full motor vehicles inspection and corrections; and
11. adhere to safety and health procedures.

Notes:
*Critical Job Title

175

MOTOR VEHICLES CLEANING
(TRANSPORTATION CLEANING)
LEVEL 2
MOTOR VEHICLES SENIOR HYGIENE CREW*

A Motor Vehicles Senior Hygiene Crew is designated to prepare the tools, equipment &
chemical required, perform cleaning activities related to motor vehicles cleaning,
observe and comply with safety procedures and company’s cleaning standard, train new
operators, recommend for improvement on all aspect of cleaning work and assist
supervisor when necessary.

A Motor Vehicles Senior Hygiene Crew will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators cleaning procedures;
7. teach operators cleaning procedures;
8. coach operators cleaning procedures;
9. provide consultation and counselling;

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10. monitor and evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

177

MOTOR VEHICLES CLEANING
(TRANSPORTATION CLEANING)
LEVEL 3
MOTOR VEHICLES HYGIENE SUPERVISOR*

A Motor Vehicles Hygiene Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and report
cleaning work status to executive.

A Motor Vehicles Hygiene Supervisor will be able to:
1. recruit motor vehicles hygiene manpower;
2. administer motor vehicles hygiene manpower;
3. administer monthly cleaning equipment, materials and chemicals;
4. administer training according to work specifications;
5. administer monthly cleaning schedule according to contract agreement;
6. administer manpower attendance;
7. administer monthly operations meeting and site inspection;

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8. administer client’s complaints; and
9. prepare weekly and monthly report on cleaning activities.

Notes:
*Critical Job Title

179

TRANSPORTATION CLEANING
LEVEL 4
TRANSPORTATION HYGIENE OPERATION EXECUTIVE*

A Transportation Hygiene Operation Executive is designated to perform manpower and
equipment planning, coordinate manpower and logistic requirement, plan for staff
development training, monitor cleaning work progress and staff discipline, monitor
cleaning work quality, participate in meeting with client and report work progress to
manager.

A Transportation Hygiene Operation Executive will be able to:
1. recruit motor vehicles hygiene manpower;
2. administer motor vehicles hygiene manpower;
3. arrange monthly cleaning equipment, materials and chemicals;
4. coordinate training according to work specifications;
5. administer monthly cleaning schedule according to contract agreement;
6. monitor manpower attendance;
7. administer monthly operations meeting and site inspection;

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8. handle client’s complaints; and
9. prepare weekly and monthly report on cleaning activities.

Notes:
*Critical Job Title

181

TRANSPORTATION CLEANING
LEVEL 5
TRANSPORTATION HYGIENE OPERATION MANAGER*
A Transportation Hygiene Operation Manager is designated to perform manpower
planning, manage cleaning consumables, equipment, materials and chemicals, prepare,
monitor and control the budget, evaluate monitor training programmes and solicit for
new cleaning contract job.

A Transportation Hygiene Operation Manager will be able to:
1. plan cleaning manpower;
2. manage cleaning consumables, equipment, materials and chemicals;
3. plan training according to work specifications;
4. manage monthly cleaning schedule according to contract agreement;
5. manage manpower attendance;
6. attend monthly operations meeting at site;
7. manage client’s complaints;
8. attend monthly management meeting; and
9. report to management.

Notes:
*Critical Job Title

182

AIRCRAFT CLEANING
(TRANSPORTATION CLEANING)
LEVEL 1
AIRCRAFT HYGIENE CREW*

An Aircraft Hygiene Crew is designated to perform cleaning activities related to aircraft
cleaning, ensure usage of personal protective equipment, comply with safety and health
procedure, dispose waste at authorised disposal site, complete cleaning work checklist
and report public cleansing activities to superior.

An Aircraft Hygiene Crew will be able to:
1. obtain cleaning equipment, materials, chemicals;
2. perform aircraft full body wash;
3. wash and degrease nose & wheel well, main landing gear and front & aft** spar;
4. clean keel beam;
5. clean fwd*** and aft cargo;
6. clean flaps and spoiler;
7. clear waste bins and ashtrays;
8. brush clean all cabin & galley compartments;
9. vacuum clean all cabin seats and floors;

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10. wipe clean all cabin windows and window shades;
11. wash clean toilets compartments; and
12. adhere to safety and health procedures.

Notes:
*Critical Job Title
**aft
***fwd

The back/tail location or region within an aircraft cabin.
The front/nose location or region within an aircraft cabin.

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AIRCRAFT CLEANING
(TRANSPORTATION CLEANING)
LEVEL 2
AIRCRAFT SENIOR HYGIENE CREW*

An Aircraft Senior Hygiene Crew is designated to prepare the tools, equipment &
chemical required, perform cleaning activities related to aircraft cleaning, observe and
comply with safety procedures and company’s cleaning standard, train new operators,
recommend for improvement on all aspects of cleaning work and assist supervisor when
necessary.

An Aircraft Senior Hygiene Crew will be able to:
1. prepare cleaning equipment, materials, chemicals;
2. identify cleaning areas and work scope;
3. perform paint stripping and water break free test;
4. perform alodining 1200s**;
5. wash wing, stabilisers’ upper and lower surface & top surface;
6. clean engine cowlings, leading edges, pylons and aft*** belly;
7. polish full fuselage and non-painted areas;
8. brush clean all cabin & galley compartments;

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9. vacuum clean lower nose and Electronic Equipment (E&E) compartment;
10. carry out full cabins inspection and correction; and
11. adhere to safety and health procedures.

Notes:
*Critical Job Title
**alodining 1200s

***aft

A powdered chemical used to produce a protective coating on
aluminium body of an aircraft before applying subsequent primer
and topcoat.
The back/tail location or region within an aircraft cabin.

186

AIRCRAFT CLEANING
(TRANSPORTATION CLEANING)
LEVEL 3
AIRCRAFT HYGIENE SUPERVISOR*

An Aircraft Hygiene Supervisor is designated to prepare cleaning daily work schedule,
conduct daily briefing to operators, allocate cleaning equipment & materials to
operators, train cleaning procedures for operators, provide consultation and counselling
to operators, monitor and evaluate performance of operators and report cleaning work
status to executive.

An Aircraft Hygiene Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;

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10. monitor an evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

188

SHIP CLEANING
(TRANSPORTATION CLEANING)
LEVEL 1
SHIP HYGIENE CREW*

A Ship Hygiene Crew is designated to perform cleaning activities related to ship
cleaning, ensure usage of personal protective equipment, comply with safety and health
procedure, dispose waste at authorised disposal site, do complete cleaning work
checklist and report public cleansing activities to superior.

A Ship Hygiene Crew will be able to:
1. obtain cleaning equipment, materials, chemicals;
2. clean and service passenger cabins;
3. clean corridors in passenger accommodation;
4. welcome & greet passengers when they embark;
5. assist with passengers’ luggage;
6. assist with loading of provisions as directed;
7. observe personal grooming & hygiene at all time;
8. clear waste bins and ashtrays;
9. brush clean all cabin & galley compartments;
10. vacuum clean all cabin seats and floors;

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11. wash clean all toilets; and
12. adhere to safety and health procedures.

Notes:
*Critical Job Title

190

SHIP CLEANING
(TRANSPORTATION CLEANING)
LEVEL 2
SHIP SENIOR HYGIENE CREW*

A Ship Senior Hygiene Crew is designated to prepare the tools, equipment & chemical
required, perform cleaning activities related to ship cleaning, observe and comply with
safety procedures and company’s cleaning standard, train new operators, recommend
for improvement on all aspect of cleaning work and assist supervisor when necessary.

A Ship Senior Hygiene Crew will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas;
3. identify cleaning work scope;
4. welcome & greet passengers when they embark;
5. assist with passengers’ luggage;
6. assist in coordinating cleaning & servicing passengers’ cabin;
7. brush clean all cabin & bridge compartments;
8. assist in vacuum clean all cabin seats and floors;
9. assist in wash clean all toilets;

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10. carry out full cabins inspection and correction; and
11. adhere to safety and health procedures.

Notes:
*Critical Job Title

192

SHIP CLEANING
(TRANSPORTATION CLEANING)
LEVEL 3
SHIP HYGIENE SUPERVISOR*

A Ship Hygiene Supervisor is designated to prepare cleaning daily work schedule,
conduct daily briefing to operators, allocate cleaning equipment & materials to
operators, train cleaning procedures for operators, provide consultation and counselling
to operators, monitor and evaluate performance of operators and report cleaning work
status to executive.

A Ship Hygiene Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators cleaning procedures;
8. coach operators cleaning procedures;
9. provide consultation and counselling;

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10. monitor an evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

194

TRAIN CLEANING
(TRANSPORTATION CLEANING)
LEVEL 1
TRAIN HYGIENE CREW*

A Train Hygiene Crew is designated to perform cleaning activities related to train
cleaning, ensure usage of personal protective equipment, comply with safety and health
procedure, dispose waste at authorised disposal site, complete cleaning work checklist
and report public cleansing activities to superior.

A Train Hygiene Crew will be able to:
1. obtain cleaning equipment, materials, chemicals;
2. clean and service passengers’ coach;
3. clean corridors in passenger accommodation;
4. identify cleaning areas;
5. identify cleaning scope;
6. clear waste bins and ashtrays;
7. brush clean all coaches;
8. vacuum clean all coaches seats and floors;
9. wash clean all toilets manually;

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10. carry out full coaches inspection and corrections; and
11. adhere to safety and health procedures.

Notes:
*Critical Job Title

196

TRAIN CLEANING
(TRANSPORTATION CLEANING)
LEVEL 2
TRAIN SENIOR HYGIENE CREW*

A Train Senior Hygiene Crew is designated to prepare the tools, equipment & chemical
required, perform cleaning activities related to train cleaning, observe and comply with
safety procedures and company’s cleaning standard, train new operators, recommend
for improvement on all aspect of cleaning work and assist supervisor when necessary.

A Train Senior Hygiene Crew will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;

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10. monitor and evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

198

TRAIN CLEANING
(TRANSPORTATION CLEANING)
LEVEL 3
TRAIN HYGIENE SUPERVISOR*

A Train Hygiene Supervisor is designated to prepare cleaning daily work schedule,
conduct daily briefing to operators, allocate cleaning equipment & materials to
operators, train cleaning procedures for operators, provide consultation and counselling
to operators, monitor and evaluate performance of operators and report cleaning work
status to executive.

A Train Hygiene Supervisor will be able to:
1. assist in recruiting train hygiene manpower;
2. assist in training for train hygiene manpower;
3. conduct monthly cleaning of equipment, materials and chemicals;
4. carry out training according to work specifications;
5. administer monthly cleaning schedule according to contract agreement;
6. assist in monitoring manpower attendance;

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7. attend monthly operations meeting and site inspection;
8. handle client’s complaints; and
9. prepare weekly and monthly report on cleaning activities.

Notes:
*Critical Job Title

200

SUB-SECTOR: BUILDING CLEANING

SPORTS COMPLEX CLEANING
(BUILDING CLEANING)
LEVEL 1
SPORTS COMPLEX HYGIENE OPERATOR*

A Sports Complex Hygiene Operator is designated to perform cleaning activities such as
collecting rubbish, mopping and vacuuming floor and wiping glass and panels using
gloves, cleaning equipment, cleaning agents and chemicals; wearing proper cleaning
attire, placing safety sign, obtaining acknowledgment of cleaning activities performed
from client, cleaning and keeping cleaning equipment at designated storage area.

A Sports Complex Hygiene Operator will be able to:
1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and chemicals;
3. place safety sign and switch on ventilation;
4. collect rubbish/waste from rubbish bin;
5. run dust mop/sweep floor;
6. mop floor with water and cleaning chemical;
7. rinse floor with water only;
8. wipe glass and panels;
9. wipe gymnasium equipment with specific approved chemical agent;

202

10. get acknowledgment of cleaning activities performed from client;
11. clean all cleaning equipment;
12. remove safety sign; and
13. keep equipment safe in store.

Notes:
*Critical Job Title

203

SPORTS COMPLEX CLEANING
(BUILDING CLEANING)
LEVEL 2
SPORTS COMPLEX SENIOR HYGIENE OPERATOR*

A Sports Complex Senior Hygiene Operator is designated to perform cleaning activities
such as collecting rubbish, mopping and vacuuming floor and wiping clean skirting and
edge, vacuuming swimming pools using gloves, cleaning machine & equipment, cleaning
agents and chemicals; wearing proper cleaning attire, placing safety sign, obtaining
acknowledgment of cleaning activities performed from client, cleaning and keeping
cleaning equipment at designated storage area.

A Sports Complex Senior Hygiene Operator will be able to:
1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and chemicals;
3. place safety sign and switch on ventilation;
4. collect rubbish/waste from rubbish bin;
5. run dust mop/vacuum floor;
6. run buffing machine to polish the floor;
7. wipe clean all skirting and edge;
8. vacuum swimming pools;

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9. clean the machine and equipment;
10. get acknowledgment of cleaning activities performed from client;
11. remove safety sign; and
12. keep machine and equipment safe in store.

Notes:
*Critical Job Title

205

SPORTS COMPLEX CLEANING
(BUILDING CLEANING)
LEVEL 3
SPORTS COMPLEX HYGIENE SUPERVISOR*

A Sports Complex Hygiene Supervisor is designated to perform supervisory functions
such as checking hygiene operators attendance, conducting safety & grooming briefing,
ensuring correct cleaning equipment & chemicals, coordinating work schedule,
inspecting all assigned areas, performing corrective & preventive action measures,
submitting daily report and work schedule to client and compiling work report for
manager.

A Sports Complex Hygiene Supervisor will be able to:
1. check hygiene operators’ attendance;
2. briefing on safety and grooming;
3. ensure the right equipment and chemicals to be used by hygiene operators;
4. assign hygiene operators to working location;
5. inspect all assigned areas;
6. fill in cleaning work checklist by locations;
7. follow up work done by senior and hygiene operators;
8. take corrective action measure;

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9. take preventive action measure;
10. submit daily report and work schedule to client; and
11. compile work report for manager/management.

Notes:
*Critical Job Title

207

BUILDING CLEANING
LEVEL 4
BUILDING HYGIENE OPERATION EXECUTIVE*

A Building Hygiene Operation Executive is designated to identify, plan, conduct and
evaluate cleaning staff development programme, carry out counselling & motivation
session, organise sport complex supplies of cleaning chemicals and materials, plan sport
complex cleaning work schedule, evaluate sport complex cleaning operations
performance and submit reports on staff development and training, cleaning inventory
& supplies and cleaning operations performance to manager or management.

A Building Hygiene Operation Executive will be able to:
1. identify hygiene staff development programme;
2. plan staff development activities;
3. prepare sport complex hygiene operators training plan;
4. coordinate and conduct actual training plan;
5. carry out counselling & motivation session;
6. identify sport complex inventory requirement;
7. plan sport complex inventory activities;
8. organize sport complex supplies of cleaning chemicals and materials;
9. identify sport complex cleaning operations performance;

208

10. plan sport complex cleaning work schedule;
11. evaluate sport complex cleaning operations performance; and
12. submit report on staff development and training, cleaning inventory & supplies and
cleaning operations performance to manager or management.
Notes:
*Critical Job Title

209

BUILDING CLEANING
LEVEL 5
BUILDING HYGIENE OPERATION MANAGER*

A Building Hygiene Operation Manager is designated to identify and plan sport complex
operation monitoring requirement, monitor and control overall sport complex hygiene
performance, compare actual performance with target performance, propose
monitored operation analysis and finding, produce written operation monitoring
activities report and carry out courtesy visit to sport complex client to get feedback on
cleaning performance.

A Building Hygiene Operation Manager will be able to:
1. identify sport complex operation monitoring requirement;
2. plan sport complex operation monitoring activities;
3. do a compilation of sport complex work schedule and report;
4. monitor and control overall sport complex hygiene performance;
5. check sport complex operation hygiene performance;
6. produce operational findings and future improvement;
7. compare actual performance with target performance;
8. evaluate sport complex cleaning operation monitoring effectiveness;
9. propose monitored operation analysis and finding;

210

10. propose effectiveness of action plan and continues improvement;
11. produce written operation monitoring activities report; and
12. visit sport complex client to get feedback on cleaning performance.

Notes:
*Critical Job Title

211

OFFICE CLEANING
(BUILDING CLEANING)
LEVEL 1
OFFICE HYGIENE OPERATOR*

An Office Hygiene Operator is designated to perform cleaning activities such as
collecting rubbish, mopping and vacuuming floor and wiping furniture and fitting using
gloves, cleaning equipment, cleaning agents and chemicals; wear proper cleaning attire,
place safety sign, obtain acknowledgment of cleaning activities performed from client,
clean and keep cleaning equipment at designated storage area.

An Office Hygiene Operator will be able to:
1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and chemicals;
3. place safety sign and switch on ventilation;
4. collect rubbish/waste from rubbish bin;
5. wipe furniture and fitting;
6. wash glass door and panels;
7. sweep and mopping the floor;
8. wipe clean lift cars;

212

9. obtain acknowledgment of cleaning activities performed from client;
10. clean all equipment;
11. remove safety sign; and
12. keep equipment safe in store.

Notes:
*Critical Job Title

213

OFFICE CLEANING
(BUILDING CLEANING)
LEVEL 2
OFFICE SENIOR HYGIENE OPERATOR*

An Office Senior Hygiene Operator is designated to perform cleaning activities such as
vacuuming carpet, shampooing carpet using dry method and wiping clean skirting and
edge using gloves, cleaning machine & equipment, cleaning agents and chemicals;
wearing proper cleaning attire, placing safety sign, obtaining acknowledgment of
cleaning activities performed from client, cleaning and keeping cleaning equipment at
designated storage area.

An Office Senior Hygiene Operator will be able to:
1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and chemicals;
3. place safety sign and switch on ventilation;
4. vacuum carpet on daily basis;
5. shampoo carpet using dry method quarterly/half yearly;
6. wipe clean all skirting and edge;
7. clean the machine and equipment;

214

8. obtain acknowledgment of cleaning activities performed from client;
9. remove safety sign; and
10. keep machine and equipment safe in store.

Notes:
*Critical Job Title

215

OFFICE CLEANING
(BUILDING CLEANING)
LEVEL 3
OFFICE HYGIENE SUPERVISOR*

An Office Hygiene Supervisor is designated to perform supervisory functions such as
checking hygiene operators attendance, conducting safety & grooming briefing,
ensuring correct cleaning equipment & chemicals, coordinating work schedule,
inspecting all assigned areas, performing corrective & preventive action measures,
submitting daily report and work schedule to client and compiling work report for
manager.

An Office Hygiene Supervisor will be able to:
1. check hygiene operators’ attendance;
2. conduct briefing on safety and grooming;
3. ensure the right equipment and chemicals to be used by hygiene operators;
4. assign hygiene operators to working location;
5. inspect all areas;
6. fill in work checklist by locations;
7. follow up work done by senior and hygiene operators;

216

8. take corrective action measure;
9. take preventive action measure;
10. submit daily report and work schedule to client; and
11. compile work report for manager/management.

Notes:
*Critical Job Title

217

SHOPPING MALL CLEANING
(BUILDING CLEANING)
LEVEL 1
SHOPPING MALL HYGIENE OPERATOR*

A Shopping Mall Hygiene Operator is designated to perform cleaning activities such as
collecting rubbish, dusting mop floor, spotting clean spillage, cleaning toilet using
gloves, cleaning equipment, cleaning agents and chemicals; wearing proper cleaning
attire, placing safety sign, obtaining acknowledgment of cleaning activities performed
from client, cleaning and keeping cleaning equipment at designated storage area.

A Shopping Mall Hygiene Operator will be able to:
1. prepare necessary cleaning equipment and chemicals;
2. place safety sign and switch on ventilation;
3. collect rubbish/waste from rubbish bin;
4. wipe clean lift lobby ashtray;
5. vacuum all entrance floor mats;
6. dust and mop floor;
7. spot clean on spillage;
8. clean toilet by washing sink, urinal and toilet bowl;

218

9. sign toilet card checklist;
10. get acknowledgment of cleaning activities performed from client;
11. clean all cleaning equipment;
12. remove safety sign; and
13. keep equipment safe in store.

Notes:
*Critical Job Title

219

SHOPPING MALL CLEANING
(BUILDING CLEANING)
LEVEL 2
SHOPPING MALL SENIOR HYGIENE OPERATOR*

A Shopping Mall Senior Hygiene Operator is designated to perform cleaning activities
such as scrubbing the floor and wiping clean lift cars and escalator using gloves, cleaning
machine & equipment, cleaning agents and chemicals; wearing proper cleaning attire,
placing safety sign, obtaining acknowledgment of cleaning activities performed from
client, cleaning and keeping cleaning equipment at designated storage area.

A Shopping Mall Senior Hygiene Operator will be able to:
1. prepare necessary cleaning equipment and chemicals;
2. place safety sign and switch on ventilation;
3. dust mop floor;
4. wet floor with detergent;
5. scrub floor using scrubbing machine;
6. vacuum the detergent using wet pick up;
7. dry mop the floor;
8. clean lift cars and escalator;
9. clean the machine and equipment;

220

10. get acknowledgment of cleaning activities performed from client;
11. remove safety sign; and
12. keep machine and equipment safe in store.

Notes:
*Critical Job Title

221

SHOPPING MALL CLEANING
(BUILDING CLEANING)
LEVEL 3
SHOPPING MALL HYGIENE SUPERVISOR*

A Shopping Mall Hygiene Supervisor is designated to perform supervisory functions such
as checking hygiene operators attendance, conducting safety & grooming briefing,
ensuring correct cleaning equipment & chemicals, coordinating work schedule,
inspecting all assigned areas, performing corrective & preventive action measures,
submitting daily report and work schedule to client and compiling work report for
manager.

A Shopping Mall Hygiene Supervisor will be able to:
1. check hygiene operators’ attendance;
2. conduct briefing on safety and grooming;
3. ensure the right equipment and chemicals to be used by hygiene operators;
4. assign hygiene operators to working location;
5. inspect locations by shift;
6. fill in work checklist by locations;
7. check work quality done by senior and hygiene operators;
8. follow up on mediocre work;

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9. take corrective action measure;
10. take preventive action measure;
11. submit daily report and work schedule to client; and
12. compile work report for manager/management.

Notes:
*Critical Job Title

223

HOSPITAL CLEANING
(BUILDING CLEANING)
LEVEL 1
HOSPITAL HYGIENE OPERATOR*

A Hospital Hygiene Operator is designated to prepare necessary cleaning equipment and
chemicals, perform cleaning activities such as cleaning blood spillage using gloves,
cleaning equipment, cleaning agents and chemicals; wear proper cleaning attire and
personnel protective equipment, place safety sign, obtain acknowledgment of cleaning
activities performed from client, clean and keep cleaning equipment at designated
storage area.

A Hospital Hygiene Operator will be able to:
1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and chemicals;
3. place safety sign and switch on ventilation;
4. cordon blood spillage area;
5. wear proper Personal Protective Equipment (PPE);
6. pour sterisorb (chlorine base) on the blood;
7. scrap with scraper and put in yellow bag;
8. wipe the spillage area using antiseptic cloth;

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9. remove the cordon tape and safety sign;
10. get acknowledgment of cleaning activities performed from staff nurse;
11. clean all the cleaning equipment;
12. remove safety sign; and
13. keep equipment safe in store.
Notes:
*Critical Job Title

225

HOSPITAL CLEANING
(BUILDING CLEANING)
LEVEL 2
HOSPITAL SENIOR HYGIENE OPERATOR*

A Hospital Senior Hygiene Operator is designated to perform cleaning activities such as
cleaning operation tables, theatre equipment, scrubbing the floor using gloves, cleaning
machine & equipment, approved chemicals by ministry of health; wearing proper
cleaning attire and personnel protective equipment, placing safety sign, obtaining
acknowledgment of cleaning activities performed from client, cleaning and keeping
cleaning equipment at designated storage area.

A Hospital Senior Hygiene Operator will be able to:
1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and approved chemicals by Ministry of
Health;
3. place safety sign and switch off ventilation;
4. cordon the high risk area such as operation theatre/isolation area;
5. wear proper Personal Protective Equipment (PPE);
6. clean operation tables, theatre equipment with disinfectant solution with detergent;
7. clean the floor with detergent mixed with warm water;

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8. mop again with detergent by using trygiene chemical;
9. clean the machine and equipment;
10. get acknowledgment from hospital microbiologist for air sampling;
11. remove safety sign; and
12. keep machine and equipment safe in store.

Notes:
*Critical Job Title

227

HOSPITAL CLEANING
(BUILDING CLEANING)
LEVEL 3
HOSPITAL HYGIENE SUPERVISOR*

A Hospital Hygiene Supervisor is designated to perform supervisory functions such as
checking hygiene operators attendance, conducting safety & grooming briefing,
ensuring the use of approved cleaning chemicals by ministry of health, verifying air
sampling, coordinating work schedule, inspecting all assigned areas, performing
corrective & preventive action measures, submitting daily report and work schedule to
client and compiling work report for manager.

A Hospital Hygiene Supervisor will be able to:
1. check hygiene operators’ attendance;
2. ensure the right colour coded equipment for high risk area;
3. ensure the use of approved cleaning chemical by Ministry of Health;
4. conduct briefing on safety and grooming;
5. close windows and switch off ventilation;
6. monitor cleaning activities closely;
7. inspect areas and fill in the checklist;
8. submit daily report and work schedule to client;

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9. verify air sampling report;
10. take corrective and preventive action; and
11. compile work report for manager/management.

Notes:
*Critical Job Title

229

FOOD PREMISES CLEANING
(BUILDING CLEANING)
LEVEL 1
FOOD PREMISES HYGIENE OPERATOR*

A Food Premises Hygiene Operator is designated to perform cleaning activities such as
identifying cleaning areas, clearing food debris on tables, damp wiping clean tables and
chair, washing clean plates, cups and saucer in dishwasher, clearing waste receptacles,
placing proper cleaning signage, sweeping clean floor, mopping clean floor, preparing
cleaning equipment, materials, chemicals and adhering to safety and health procedures.

A Food Premises Hygiene Operator will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas and work scope;
3. clear food debris on tables;
4. damp wipe clean tables and chair;
5. wash clean plates, cups and saucer in dishwasher;
6. clear waste receptacles;
7. place ‘Wet Floor’ signage;
8. sweep clean floor;

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9. mop clean floor; and
10. adhere to food safety and health procedures.

Notes:
*Critical Job Title

231

FOOD PREMISES CLEANING
(BUILDING CLEANING)
LEVEL 2
FOOD PREMISES SENIOR HYGIENE OPERATOR*

A Food Premises Senior Hygiene Operator is designated to prepare cleaning equipment,
materials, chemicals, identify cleaning areas, dust mop clean floor, scrub clean using
auto scrubber machine, spot mop dry, adhere to health & safety procedures and record
work done in checklist.

A Food Premises Senior Hygiene Operator will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas and scope of work;
3. clear food debris on tables;
4. wipe clean tables and chairs;
5. wash clean plates, cups and saucer using dishwasher;
6. place ‘Wet Floor’ signage;
7. dust mop clean floor;
8. machine scrub clean with auto scrubber;
9. spot mop to dry;

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10. adhere to food safety and health procedures; and
11. record work done in checklist.

Notes:
*Critical Job Title

233

FOOD PREMISES CLEANING
(BUILDING CLEANING)
LEVEL 3
FOOD PREMISES HYGIENE SUPERVISOR*

A Food Premises Hygiene Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, teach cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and write
daily report on cleaning job done for submission to client.

A Food Premises Hygiene Supervisor will be able to:
1.

prepare cleaning daily work schedule;

2.

conduct daily briefing to operators;

3.

dilute cleaning chemicals;

4.

allocate cleaning equipment, materials and chemicals to operators;

5.

locate cleaning areas for operators;

6.

guide operators in cleaning procedures;

7. provide consultation and counselling;
8. monitor an evaluate performance of manpower;
9. inspect cleaning job done;

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10. prepare report and instruction;
11. adhere to cleaning safety and health procedures; and
12. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

235

COMMERCIAL KITCHEN CLEANING
(BUILDING CLEANING)
LEVEL 1
COMMERCIAL KITCHEN HYGIENE OPERATOR*

A Commercial Kitchen Hygiene Operator is designated to perform cleaning activities
such as identifying cleaning areas, washing clean kitchen hood, clearing food debris
from floor and kitchen work station, washing clean kitchen equipment and utensils,
clearing waste receptacles, placing proper cleaning signage, sweeping clean floor,
mopping clean floor, preparing cleaning equipment, materials, chemicals and adhering
to safety and health procedures.

A Commercial Kitchen Hygiene Operator will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas and scope;
3. wash clean kitchen hood;
4. clear food debris from floor and kitchen work station;
5. wash clean kitchen work station;
6. wash clean kitchen equipment and utensils;
7. clear waste receptacles;
8. place ‘Wet Floor’ signage;

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9. sweep clean floor;
10. mop clean floor; and
11. adhere to food safety and health procedures.

Notes:
*Critical Job Title

237

COMMERCIAL KITCHEN CLEANING
(BUILDING CLEANING)
LEVEL 2
COMMERCIAL KITCHEN SENIOR HYGIENE OPERATOR*

A Commercial Kitchen Senior Hygiene Operator is designated to prepare cleaning
equipment, materials, chemicals, identify cleaning areas, dust mop clean floor, scrub
clean using auto scrubber machine, spot mop dry, adhere to health & safety procedures
and record work done in checklist.

A Commercial Kitchen Senior Hygiene Operator will be able to:
1. prepare cleaning equipment, materials and chemicals;
2. identify cleaning areas;
3. identify cleaning scope;
4. wash clean kitchen hood;
5. clear food debris from floor and kitchen work station;
6. wash clean kitchen work station;
7. wash clean kitchen equipment and utensils;
8. place wet floor signage;
9. dust mop clean floor;

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10. machine scrub clean with auto scrubber;
11. spot mop dry;
12. adhere to food safety and health procedures; and
13. record work done in checklist.

Notes:
*Critical Job Title

239

COMMERCIAL KITCHEN CLEANING
(BUILDING CLEANING)
LEVEL 3
COMMERCIAL KITCHEN HYGIENE SUPERVISOR*

A Commercial Kitchen Hygiene Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, teach cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and write
daily report on cleaning job done for submission to client.

A Commercial Kitchen Hygiene Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;

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10. monitor an evaluate performance of manpower;
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.
Notes:
*Critical Job Title

241

RESIDENTIAL CLEANING
(BUILDING CLEANING)
LEVEL 1
RESIDENTIAL HYGIENE OPERATOR*

A Residential Hygiene Operator is designated to perform cleaning activities such as
identifying cleaning areas, clearing waste from bin centre to refuse chamber, placing
proper cleaning signage, sweeping clean floor, mopping clean floor, preparing cleaning
equipment, materials, chemicals and adhering to safety and health procedures.

A Residential Hygiene Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope of work;
6. clear waste from bin centre to refuse chamber;
7. place wet floor signage;

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8. sweep clean floor;
9. mop clean floor; and
10. adhere to safety and health procedures.

Notes:
*Critical Job Title

243

RESIDENTIAL CLEANING
(BUILDING CLEANING)
LEVEL 2
RESIDENTIAL SENIOR HYGIENE OPERATOR*

A Residential Senior Hygiene Operator is designated to prepare cleaning equipment,
materials, chemicals, identify cleaning areas, dust mop clean floor, scrub clean using
auto scrubber machine, spot mop dry, adhere to health & safety procedures and record
work done in checklist.

A Residential Senior Hygiene Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. place wet floor signage;
7. dust mop clean floor;.
8. machine scrub clean with auto scrubber;
9. spot mop dry;

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10. adhere to safety and health procedures; and
11. record work done in checklist.

Notes:
*Critical Job Title

245

RESIDENTIAL CLEANING
(BUILDING CLEANING)
LEVEL 3
RESIDENTIAL HYGIENE SUPERVISOR*

A Residential Hygiene Supervisor is designated to prepare cleaning daily work schedule,
conduct daily briefing to operators, allocate cleaning equipment & materials to
operators, teach cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and write
daily report on cleaning job done for submission to client.

A Residential Hygiene Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators in cleaning procedures;
8. coach operators in cleaning procedures;

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9. provide consultation and counselling;
10. monitor an evaluate performance of manpower.
11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.
Notes:
*Critical Job Title

247

TERMINAL CLEANING
(BUILDING CLEANING)
LEVEL 1
TERMINAL HYGIENE OPERATOR*

A Terminal Hygiene Operator is designated to perform cleaning activities such as
identifying cleaning areas, clearing rubbish from waste bins, placing proper cleaning
signage, sweeping clean floor, mopping clean floor, preparing cleaning equipment,
materials, chemicals and adhering to safety and health procedures.

A Terminal Hygiene Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope of work;
6. clear rubbish from waste bins;
7. place wet floor signage;
8. sweep clean floor;

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9. mop clean floor; and
10. adhere to safety and health procedures.

Notes:
*Critical Job Title

249

TERMINAL CLEANING
(BUILDING CLEANING)
LEVEL 2
TERMINAL SENIOR HYGIENE OPERATOR*

A Terminal Senior Hygiene Operator is designated to prepare cleaning equipment,
materials, chemicals, identify cleaning areas, dust mop clean floor, scrub clean using
auto scrubber machine, spot mop dry, adhere to health & safety procedures and record
work done in checklist.

A Terminal Senior Hygiene Operator will be able to:
1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. place wet floor signage;
7. dust mop clean floor;
8. machine scrub clean with auto scrubber;

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9. spot mop to dry;
10. adhere to safety and health procedures; and
11. record work done in checklist.

Notes:
*Critical Job Title

251

TERMINAL CLEANING
(BUILDING CLEANING)
LEVEL 3
TERMINAL HYGIENE SUPERVISOR*

A Terminal Hygiene Supervisor is designated to prepare cleaning daily work schedule,
conduct daily briefing to operators, allocate cleaning equipment & materials to
operators, teach cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and write
daily report on cleaning job done for submission to client.

A Terminal Hygiene Supervisor will be able to:
1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. coach operators in cleaning procedures;
8. provide consultation and counselling;
9. monitor an evaluate performance of manpower;

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10. prepare report and instruction;
11. adhere to cleaning safety and health procedures; and
12. write daily report on cleaning job done for submission to client.

Notes:
*Critical Job Title

253

POST CONSTRUCTION CLEANING
(BUILDING CLEANING)
LEVEL 1
POST CONSTRUCTION HYGIENE OPERATOR*

A Post Construction Hygiene Operator is designated to perform cleaning activities
related to post construction cleaning, ensure availability of personal protective
equipment, comply with safety and health procedure, dispose waste at authorised
disposal site, complete cleaning work checklist and report building cleaning activities to
superior.

A Post Construction Hygiene Operator will be able to:
1. assemble all the tools, equipment and cleaning chemicals;
2. sweep and mop the floor;
3. clean all the windows pane/frame;
4. clean toilet;
5. wipe clean all the furniture, fixture and fitting;
6. wipe clean all walls;
7. remove all unwanted material at ceiling level such as cobwebs;
8. clean all the kitchen equipment such as freezer and stove;

254

9. remove all plastic cover;
10. vacuum all carpeted floor; and
11. clean all equipment and tools after job is done.

Notes:
*Critical Job Title

255

POST CONSTRUCTION CLEANING
(BUILDING CLEANING)
LEVEL 2
POST CONSTRUCTION SENIOR HYGIENE OPERATOR*

A Post Construction Senior Hygiene Operator is designated to prepare cleaning
equipment, materials, chemicals, identify cleaning areas, scrub the floor using scrubber,
remove all stain and unwanted materials on floor, wall and ceiling, dust mop clean floor,
scrub clean using auto scrubber machine, spot mop dry, adhere to safety and health
procedures and record work done in checklist.

A Post Construction Senior Hygiene Operator will be able to:
1. prepare all equipment and chemical;
2. scrub the floor using scrubber;
3. vacuum all excess water;
4. remove all cement mortar on the floor with approved chemical and tools;
5. remove all white cement on toilet walls with approved chemical and tools;
6. remove all stain, unwanted material (gum, rust mark) with proper tools and
approved chemical;

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7. pressure wash drain and walk way; and
8. check all job done by hygiene operator and report to hygiene supervisor.

Notes:
*Critical Job Title

257

POST CONSTRUCTION CLEANING
(BUILDING CLEANING)
LEVEL 3
POST CONSTRUCTION HYGIENE SUPERVISOR*

A Post Construction Hygiene Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, teach cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and write
daily report on cleaning job done for submission to client.

A Post Construction Hygiene Supervisor will be able to:
1. ensure adequate tools, chemicals, equipment on site;
2. identify soil, dirt and stain;
3. ensure all workers use Personal Protective Equipment (PPE);
4. adhere to safety procedures;
5. check any damage & defect and report to building site officer before work
commence;
6. ensure hygiene operator use proper tools and cleaning chemicals;
7. plan and brief the workers on job to be done;

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8. monitor the usage of corrosive cleaning chemicals;
9. check and ensure all jobs done properly; and
10. report progress of cleaning works to building site office.

Notes:
*Critical Job Title

259

EXTERNAL HIGH RISE BUILDING CLEANING
(BUILDING CLEANING)
LEVEL 3
EXTERNAL HIGH RISE BUILDING HYGIENE OPERATOR*

An External High Rise Building Hygiene Operator is designated to perform site visit to
determine required tools & equipment, chemicals and manpower, prepare equipment
tools, chemical signage and personal protective equipment, comply with standard
operating procedures in operating gondola, adhere to safety requirement of working at
highrise building, ensure glass panel or wall façade is cleaned and submit cleaning work
report to building site officer.

An External High Rise Building Hygiene Operator will be able to:
1. conduct site visit to identify required tools & equipment, chemicals and manpower
for the cleaning works;
2. prepare equipment tools, chemical signage and Personal Protective Equipment;
3. cordon the working area;
4. check the gondola with building maintenance personnel;
5. tie the safety/use line and wear Personal Protective Equipment;
6. turn on chemical tools, water supply to be used on the gondola;

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7. clean and rinse the glass panel/wall façade;
8. untie the safety or life line and tie for the next elevation;
9. clean all tools & equipment and remove the signage; and
10. report to the building site officer.
Notes:
*Critical Job Title

261

SUB-SECTOR: OIL & GAS CLEANING

ONSHORE & OFFSHORE (TOP MODULE)
(OIL & GAS CLEANING)
LEVEL 3
OIL & GAS CLEANING CREW*

An Oil & Gas Cleaning Crew is designated to perform cleaning activities related to oil &
gas industrial cleaning, prepare tools, equipment & chemical required, observe and
comply with safety procedures and company’s cleaning standard, dispose waste at
authorised disposal site, complete cleaning work checklist and report oil & gas industrial
cleaning activities to superior.

An Oil & Gas Cleaning Crew will be able to:
1. operate and maintain vacuum trucks, water trucks, high pressure water equipment,
chemical cleaning units and various specialty tools;
2. transport of chemicals in a safe and efficient manner;
3. prepare truck for travel;
4. complete required paperwork for projects and jobs;
5. complete minor maintenance and checks on company vehicles;
6. complete field level hazard assessments;
7. arrange boxes, material and hand trucks or other industrial equipment in neat and
orderly manner;

263

8. clean lint, dust, oil and grease from machines, overhead pipes and conveyors, using
brushes, air hoses or steam cleaner;
9. clean screens and filters;
10. scrub processing tanks and vats;
11. clean floors, using water hose and applies floor drier;
12. pick up reusable scrap for salvage and stores in containers;
13. burn waste and clean incinerator;
14. operate industrial truck to transport materials within plant;
15. start pumps to force cleaning solution through production machinery, piping, or
vats;
16. start pumps to lubricate machines;
17. strictly observe and enforce all safety requirements;
18. maintain a high standard of cleaning/housekeeping of the static plant and
pedestrian walkways/ gantries at all times;
19. safely operate of mobile plant (cherry picker, scissor lift, skid steer loader);
20. co-operate with site management;
21. maintain standard operating procedures as required;
22. work on timescales and deadlines; and
23. learn the waste sorting and composting process and contributing to the success of
the operation.

Notes:
*Critical Job Title

264

ONSHORE & OFFSHORE (TOP MODULE)
(OIL & GAS CLEANING)
LEVEL 4
OIL & GAS CLEANING OPERATION EXECUTIVE*

An Oil & Gas Cleaning Operation Executive is designated to assist manager in performing
manpower and equipment planning, coordinate manpower and logistic requirement,
plan for staff development training, monitor cleaning work progress and staff discipline,
monitor cleaning work quality, participate in meeting with client and report work
progress to manager.

An Oil & Gas Cleaning Operation Executive will be able to:
1. transport of the cleaning crew to and from site;
2. operate and troubleshoot equipment as required;
3. ensure all Workplace Safety, Environmental and National Safety Code Policies and
Regulations are being adhered to;
4. confirm all proper equipment and product are dispatched in accordance with job
programme;
5. ensure all documentation and inspection is completed;
6. inform shop supervisor and staff of any mechanical deficiencies discovered to
equipment;

265

7. perform maintenance operations to units and auxiliary equipment; and
8. assist when required, with pre-job calculations: blending and mixing, volumetric

calculation and hydrostatic calculations.

Notes:
*Critical Job Title

266

ONSHORE & OFFSHORE (TOP MODULE)
(OIL & GAS CLEANING)
LEVEL 5
OIL & GAS CLEANING OPERATION MANAGER*

An Oil & Gas Cleaning Operation Manager is designated to perform manpower planning,
manage cleaning consumables, equipment, materials and chemicals, prepare, monitor
and control the budget, evaluate monitor training programmes, administer staff
appraisal, analyse cleaning work performance, review new cleaning technology &
method and solicit for new cleaning contract job.

An Oil & Gas Cleaning Operation Manager will be able to:
1. responsible for all aspects of the business function;
2. carry out market research within target client;
3. carry out targeted business development from approval to tendering;
4. assist in the tender process including estimation;
5. manage sourcing of key sub-contract suppliers;
6. manage safety and health requirements;
7. liaise with the client and/or the client’s representatives;
8. monitor company expenditure, in line with agreed operating budget; and

267

9. ensure safe, efficient and cost effective operations of all aspects related to the
cleaning works and in accordance with company procedures and/or customer
requirements applicable to the works assigned.

Notes:
*Critical Job Title

268

OFFSHORE (ROBOTIC OPERATED VEHICLE (ROV) OPERATION)
(OIL & GAS CLEANING)
LEVEL 4
ROBOTIC OPERATED VEHICLE (ROV) TECHNICIAN/PILOT*

A Robotic Operated Vehicle (ROV) Technician/Pilot is designated to perform operation
of the robotic operated vehicles from the drill rigs or vessels, keep components working
in perfect operational and technical order in order to allow underwater and operations
inspections, adhere to the security rules of the company and works with a team to carry
out operations involving the inspection of underwater steel structures, hull, ship’s
propellers and propeller shafts, carry out repair and cleaning works, recovery and
launching of remotely operated vehicles, identify and solve any equipment problems,
remove, inspect, test and replace brushing system, electric engines, hydraulic engines,
hydraulic valves, hydraulic pumps and electric pumps, test the equipment, cables and
video systems, in addition to testing and operating the light systems.

A Robotic Operated Vehicle (ROV) Technician/Pilot will be able to:
1. operate equipment; operate vehicle functions, cameras (video and still), acoustic
positioning system, sonar, manipulators (robotic arms) and Launch and Recovery
Systems (LARS);

269

2. pilot the ROV; evaluate environmental conditions and hazards, dock/undock from
Tether Management System (TMS) and navigate the ROV;
3. carry out underwater hull and steel jackets inspections for repair works and/or
cleaning;
4. clean underwater oil rig’s steel structures, hull, ship’s propellers and propeller
shafts;
5. operate ROV’s cleaning brush systems, which can be water-powered or function on
hydraulics;
6. ensure the ROV's entire system remains watertight;
7. perform maintenance/repairs on equipment; Maintain/repair electronics,
hydraulics, mechanics, use test equipment, calibrate and align equipment, perform
general housekeeping;
8. maintain communications; maintain good customer relations, coordinate/integrate
with ship’s crew, coordinate/integrate with fellow crew members, write reports and
maintain records;
9. use seamanship skills; perform basic rigging and possess working knowledge of
survival skills; and
10. integrate system modifications (advanced skills); design, build and interface
electrical & hydraulic systems, maintain technical documentation and design and
construct mounting systems.

Notes:
*Critical Job Title

270

OFFSHORE (ROBOTIC OPERATED VEHICLE (ROV) OPERATION)
(OIL & GAS CLEANING)
LEVEL 5
SUBMERSIBLE ENGINEER*

A Submersible Engineer is designated to perform as a shift leader, supervise the launch
of recovery operations under normal sea state conditions, assess the weather
conditions and operational parameters for safe operations, manage a team during
emergencies, manage the planned maintenance schedules, ensure certification is valid
and in date for all lifting equipment, carry out a full range of vehicle repairs, assess work
scopes and prepare reports to meet the requirements.

A Submersible Engineer will be able to:
1. ensure that the safety and operational efficiency of the assigned ROV system are

optimised;
2. undertake preparation or report work on assigned ROV system prior to and/or upon

completion of project operations;
3. provide technical support to the ROV Technician/Pilot;
4. be responsible for the running of the ROV System assigned to the Submersible

Engineer, during the duration of the shift period;
5. carry out general ROV operations duties as required (piloting etc);

271

6. participate in fault finding when equipment is under repair;
7. execution of Preventative Maintenance routines on the assigned ROV System and

the recording of maintenance/repairs carried out on the system;
8. set up, operation and maintenance of Project-specific equipment, where no on-site

project personnel are present;
9. assist in the control and upkeep of all technical, procedural and general

documentation issued to the system;
10. assist in the preparation of task plans where there is no onsite Project Engineer;
11. handle the maintenance of an accurate inventory of equipment spares and

consumables held within the assigned ROV system;
12. compile ‘stores used’ list, at intervals dictated by the ROV Supervisor, which will be

used as the basis from the weekly stores request sent ashore by the ROV Supervisor;
13. carry out detailed briefing with relief Submersible Engineer or provide detailed

handover notes if no overlap possible. Particular attention to be paid in the
handover to ROV Technical issues;
14. familiarise with the relevant parts of the Company Business Management System

(BMS) and project quality plan with special attention to scope of work;
15. comply with the pre-dive and post-dive requirements of the assigned ROV System,

including the recording of results on the ROV Dive log; and
16. ensure that all system defects or problems are recorded in accordance with the

Reporting Instructions within the ROV Operations Procedure.

Notes:
*Critical Job Title

272

OFFSHORE (ROBOTIC OPERATED VEHICLE (ROV) OPERATION)
(OIL & GAS CLEANING)
LEVEL 6
ROBOTIC OPERATED VEHICLE (ROV) SUPERVISOR*

A Robotic Operated Vehicle (ROV) Supervisor is designated to be responsible for the
safety of the ROV, tooling and system related personnel, organise and manage the
team, effectively handle operations and emergency situation onboard, manage
mobilisation and demobilisation activities, assess personnel and interface effectively
with the client in the absence of offshore manager, ensure that personnel under control
are working within the constraints and towards the objectives of the company.

A Robotic Operated Vehicle (ROV) Supervisor will be able to:
1. represent ROV Department and liaise as required with ROV Superintendent, Vessel

Manager or Offshore Manager on site or client if on board third party vessel;
2. prepare of task plans for ROV Team;
3. supervise ROV personnel within team;
4. attend regular meetings as necessary prior to the operations to ensure that all ROV

crew understand the purpose of the operation and the proposed method of
achieving its completion;

273

5. conduct briefing for clients representative on the operational capability and

limitation of the relevant ROV and associated equipment.
6. ensure that all equipment and spares are in a satisfactory condition and being

maintained as such to ensure efficient operations;
7. ensure that daily ROV worksite report is issued. Reporting content to be as per the

Reporting requirements in the Operation Procedures;
8. carry out general ROV duties as required;
9. evaluate performance of crew and use Appraisal and Competence Scheme as

required;
10. ensure the timely execution of ROV Operations in accordance with the project

requirements and procedures; and
11. ensure compliance with appropriate legislation and guidelines.

Notes:
*Critical Job Title

274

SUB-SECTOR: HERITAGE CLEANING

HERITAGE SITES CLEANING
(HERITAGE CLEANING)
LEVEL 1
HERITAGE SITES CLEANER*

A Heritage Sites Cleaner is designated to perform cleaning activities related to heritage
sites cleaning, ensure usage of personal protective equipment, comply with safety and
health procedure, dispose waste at authorised disposal site, complete cleaning work
checklist and report public cleansing activities to superior.

A Heritage Sites Cleaner will be able to:
1. perform various cleaning activities including cleaning, dusting and polish the
structure, façade and lavatory in accordance with instructions given by the Senior
Cleaner;
2. report any broken items, accidents or injuries promptly to the Senior Cleaner;
3. secure sites including locking doors and windows and activating alarms;
4. report any emergency maintenance problems to include lavatory and other water
fixtures to the Team Leader;
5. wear appropriate uniform and personal protective equipment in accordance with
the job performed;
6. understand and adhere to safety procedures;
7. leave premises in a safe manner, as to the condition it was found;

276

8. communicate effectively with team members and clients; and
9. perform other related duties as assigned.
Notes:
*Critical Job Title

277

HERITAGE SITES CLEANING
(HERITAGE CLEANING)
LEVEL 2
HERITAGE SITES SENIOR CLEANER*

A Heritage Sites Senior Cleaner is designated to prepare the required tools, equipment
& chemical, perform cleaning activities related to heritage sites cleaning, observe and
comply with safety procedures and company’s cleaning standard, train new cleaners,
recommend for improvement on all aspect of cleaning work and assist supervisor when
necessary.

A Heritage Sites Senior Cleaner will be able to:
1. supervise the cleaning service provided at the heritage sites with the contract
manager where appropriate to ensure the effective operation of the cleaning
contract;
2. verify timesheets and the reporting of absenteeism, requests for variation of hours,
extra cleaning or holiday days to the Supervisor;
3. issue appropriate cleaning material and ensure adequate stocks of cleaning
materials are kept;
4. request further supplies from the Supervisor as necessary;
5. ensure all the cleaning equipment, provided for use in the premises, is satisfactorily
maintained and any defects are promptly reported to the Supervisor;

278

6. carry out induction programme and on the job training of cleaning staff, in
accordance with relevant safety and health practices;
7. empty waste bins or similar receptacles, transporting waste material to designated
collection points;
8. sweep floors with dust control mops or if required, brushes;
9. use electrically powered scrubbing/polishing machines to burnish, scrub, polish and
spray clean floors;
10. use electrically powered pick up machines;
11. dust, damp wipe, wash or polish furniture, ledges' window sills, external surfaces of
cupboards, radiators, shelves and fitments;
12. clean lavatory and drinking fountains;
13. use chemical agents as directed by the supervising officer in discharge of cleaning
operations or maintenance procedure (after receiving proper instruction and
training);
14. undertake wall washing and interior window pane cleaning to a height no greater
than body height plus arm's extension from floor level, during periodic cleaning
programmes.
15. understand and comply with the heritage sites’ policies; and
16. carry out any other reasonable duties within the overall function of the job.

Notes:
*Critical Job Title

279

HERITAGE SITES CLEANING
(HERITAGE CLEANING)
LEVEL 3
HERITAGE SITES CLEANING SUPERVISOR*

A Heritage Sites Cleaning Supervisor is designated to perform prepare cleaning daily
work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to assistant conservator.

A Heritage Sites Cleaning Supervisor will be able to:
1. oversee and direct the work of heritage sites cleaners;
2. arrange work timetable and organize activities with those of other departments;
3. suggest or arrange for extra services required for example painting, conservation
work, renovations or replacement of furniture and equipment;
4. appoint and educate cleaning staff;
5. arrange budget, estimate costs and maintain financial records;
6. take delivery of payment for particular cleaning jobs;

280

7. carry out certain cleaning duties; and
8. examine sites or facilities to guarantee established security and hygiene standards
are met.

Notes:
*Critical Job Title

281

HERITAGE SITES CLEANING
(HERITAGE CLEANING)
LEVEL 4
HERITAGE SITES ASSISTANT CONSERVATOR*

A Heritage Sites Assistant Conservator is designated to provide assistance in
preservation and conservation activities, assist in manpower and equipment planning,
coordinate manpower and logistic requirement, plan for staff development training,
monitor cleaning work progress and staff discipline, monitor cleaning work quality,
participate in meeting with client and report work progress to conservator.

A Heritage Sites Assistant Conservator will be able to:
1. assist the Conservator with the preservation and conservation of all types of archive
materials;
2. appraise archives before preservation and conservation;
3. conserve archaeological site, landscape, structure, element and façade;
4. maintain detailed task-related documentation on databases and undertaking
photography for record purposes (before, during and after);
5. assist in the implementation and updating of disaster control plan, especially by
participation in training exercises;
6. assist in the regular monitoring and recording of environmental conditions;

282

7. assist in promoting the awareness of good conservation practice by demonstrating
at all times safe handling of heritage sites and appropriate use of storage methods
and materials;
8. undertake training in accordance with departmental and sectional training plans;
9. assist in public duties and non-specialist tasks concerned with the physical safety
and preservation of heritage sites;
10. understand and comply with environmental policies & Heritage Impact Assessment
(HIA); and
11. comply with all Health and Safety Policy and legislation in performance of the duties
of the post.

Notes:
*Critical Job Title

283

HERITAGE SITES CLEANING
(HERITAGE CLEANING)
LEVEL 5
HERITAGE SITES CONSERVATOR*

A Heritage Site Conservator is designated to perform manpower planning, manage
restoration consumables, equipment, materials and chemicals, carry out financial
control, evaluate monitor training programmes, administer staff appraisal, analyse
restoration work performance, review new restoration technology and method.

A Heritage Site Conservator will be able to:
1. restore damaged materials or structures;
2. identify and evaluating options and deciding on treatment or preventive measures;
3. research heritage methods to evaluate the appropriateness of conservation
procedures;
4. perform conservation analysis and tests;
5. develop treatments and advising on aftercare;
6. maintain conservation records;
7. monitor and control the conditions in which components of site are kept;

284

8. manage

and/or

implement

preventive

conservation

projects,

including

environmental monitoring and pest management relating to conservation
management plan;
9. provide close supervision and coaching of subordinates;
10. advise on procedures for the safe exhibition of heritage sites; and
11. manage conservation projects and client relations.

Notes:
*Critical Job Title

285

HERITAGE OBJECTS CLEANING
(HERITAGE CLEANING)
LEVEL 1
HERITAGE OBJECTS CLEANER*

A Heritage Objects Cleaner is designated to perform cleaning activities related to
heritage artifacts/object cleaning, ensure availability of personal protective equipment,
comply with safety and health procedure, dispose waste at authorised disposal site,
complete cleaning work checklist and report public cleansing activities to superior.

A Heritage Objects Cleaner will be able to:
1. choose the right cleaning tools and techniques;
2. determine whether accretions on the artifacts/object are a result of the object’s
history of use;
3. identify the composition and condition of the material to be cleaned. Ideally,
consult a conservator for advice on methods and products to use in wet cleaning;
4. gently dry-brush of surface soil with a soft-bristled paintbrush;
5. check the artifacts/object for pigment, traces of gilding or loose pieces prior to
washing as these can easily be lost during washing; and

286

6. allow artifacts/object to dry slowly. Never direct hot air onto them or place them in
direct sunlight in order to dry.
Notes:
*Critical Job Title

287

HERITAGE OBJECTS CLEANING
(HERITAGE CLEANING)
LEVEL 2
HERITAGE OBJECTS SENIOR CLEANER*

A Heritage Objects Senior Cleaner is designated to prepare the tools, equipment &
chemical required, perform cleaning activities related to heritage artifacts/objects
cleaning, observe and comply with safety procedures and company’s cleaning standard,
train new operators, recommend for improvement on all aspect of cleaning work and
assist supervisor when necessary.

A Heritage Objects Senior Cleaner will be able to:
1. identify the materials and technology of the artifacts/objects;
2. assess condition of the artifacts/objects;
3. assess analytical potential of the artifacts/objects. Artifacts/objects to be used in
instrumental analysis should not be cleaned except under special circumstances and
with supervision from the Conservator.
4. supervise the cleaning service for heritage artifacts/objects with the supervisor
where appropriate to ensure the effective operation of the cleaning contract;
5. verify timesheets and the reporting of absenteeism, requests for variation of hours,
extra cleaning or holiday days to the Supervisor;
6. issue appropriate cleaning material and to ensure adequate stocks of cleaning
materials are kept;

288

7. request further supplies from the Supervisor as necessary;
8. ensure all the cleaning equipment, provided for use in the premises, is satisfactorily
maintained and any defects are promptly reported to the Supervisor;
9. carry out induction programme and on the job training of cleaning staff, in
accordance with relevant safety and health practices;
10. ause adequate electrically powered scrubbing/polishing machines to burnish, scrub,
polish and spray clean objects;
11. use chemical agents as directed by the supervising officer in discharge of cleaning
operations or maintenance procedure (after receiving proper instruction and
training);
12. understand and comply with the heritage artifacts/objects’ policies; and
13. carry out any other reasonable duties within the overall function of the job.

Notes:
*Critical Job Title

289

HERITAGE OBJECTS CLEANING
(HERITAGE CLEANING)
LEVEL 3
HERITAGE OBJECTS CLEANING SUPERVISOR*

A Heritage Objects Cleaning Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and report
cleaning work status to assistant conservator.

A Heritage Objects Cleaning Supervisor will be able to:
1. oversee and direct the work of heritage artifacts/objects cleaners;
2. arrange work timetable and organize activities with those of other departments;
3. suggest or arrange for extra services required for example painting, conservation
work, renovations or replacement of artifacts/object;
4. appoint and educate cleaning staff;
5. arrange budget, estimate costs and maintain financial records;
6. take delivery of payment for particular cleaning jobs;

290

7. carry out certain cleaning duties; and
8. examine heritage objects to guarantee established security and restoration
standards are met.

Notes:
*Critical Job Title

291

HERITAGE OBJECTS CLEANING
(HERITAGE CLEANING)
LEVEL 4
HERITAGE OBJECTS ASSISTANT CONSERVATOR*

A Heritage Objects Assistant Conservator is designated to provide assistance in
preservation and conservation activities, assist in manpower and equipment planning,
coordinate manpower and logistic requirement, plan for staff development training,
monitor cleaning work progress and staff discipline, monitor cleaning work quality,
participate in meeting with client and report work progress to conservator.

A Heritage Objects Assistant Conservator will be able to:
1. assist the Conservator with the preservation and conservation of all types of
heritage materials;
2. appraise archives before preservation and conservation;
3. conserve object of all kind of material appropriately according to the method
statement;
4. maintain detailed task-related documentation on databases and undertaking
photography for record purposes before, during and after tasks being performed;
5. assist in the implementation and updating of disaster control plan, especially by
participation in training exercises;

292

6. assist in the regular monitoring and recording of environmental conditions;
7. assist in promoting the awareness of good conservation practice by demonstrating
at all times safe handling of heritage documents and appropriate use of storage
methods and materials;
8. promote historical, educational and cultural use of heritage objects by means of
participation in outreach activities and related duties;
9. undertake training in accordance with departmental and sectional training plans;
10. assist in public duties and non-specialist tasks concerned with the physical safety
and preservation of heritage objects;
11. understand and comply with conservation management plan and other related
policies in safeguarding heritage objects;
12. comply with all Health and Safety Policy and legislation in performance of the duties
of the post; and
13. carry out any other reasonable duties within the overall function commensurate
with the grading and level of responsibilities of the post.
Notes:
*Critical Job Title

293

HERITAGE OBJECTS CLEANING
(HERITAGE CLEANING)
LEVEL 5
HERITAGE OBJECTS CONSERVATOR*

A Heritage Objects Conservator is designated to perform manpower planning, manage
conservation consumables, equipment, materials and chemicals, carry out financial
control, evaluate monitor training programmes, administer staff appraisal, analyse
conservation work performance, review new conservation technology and method.

A Heritage Objects Conservator will be able to:
1. undertake examination, assess heritage artifacts/objects conservation requirements;
2. carry out full documentation and treatment of artifacts/objects (before, during and
after);
3. provide close supervision and coaching of subordinates;
4. perform conservation analysis and tests;
5. manage

and/or

implement

preventive

conservation

projects,

including

environmental monitoring and pest management relating to collections care in
storage, on loan and on display;
6. monitor and control the conditions in which objects are kept;
7. liaise for exhibition and participate in gallery development;

294

8. involve in the conservation study or research related to heritage artifacts/objects;
9. advise on procedures for the safe repository exhibition of heritage artifacts/objects;
and
10. comply with conservation management plan and other related policies in
safeguarding heritage objects.
Notes:
*Critical Job Title

295

SUB-SECTOR: MARINE & RIVER CLEANING

MARINE CLEANING (OIL SPILL)
(MARINE & RIVER CLEANING)
LEVEL 2
MARINE CLEANING TECHNICIAN*

A Marine Cleaning Technician is designated to perform tasks associated with oil spill
clean-up, site-remediation, equipment decontamination and handling of hazardous
materials, comply with safety and health procedure, complete oil spill cleaning work
checklist and report oil spill cleaning activities to superior.

A Marine Cleaning Technician will be able to:
1. ensure Health and Safety procedures by following policies, processes and acting in a
safe manner at all times;
2. engage in strenuous physical labour including lifting, pulling and pushing heavy
objects;
3. operate light and heavy equipment including, but not limited to: pumps, vacuum,
equipment, oil spill boom, generators, bobcats;
4. perform emergency response activities including, but not limited to chemical and
water spills, etiological and biological contamination, tank cleaning, equipment &
decontamination;

297

5. complete associated paperwork, including but not limited to daily worksheets,
vehicle inspections, equipment inspections and Health and Safety requirements and
permits;
6. respond immediately when on call;
7. inspect vehicle, equipment and Health & Safety requirements;
8. ensure proper use of equipment and immediately notifies supervisor of any
mechanical failures or problems with equipment;
9. adhere to and ensure constant compliance with Health & Safety Compliance and
regulations;
10. wear and properly use a variety of Personal Protective Equipment (PPE). This
includes respirators, skin, face, hand and foot protection in a multiple number of
combinations;
11. work in various temperatures indoors and outdoors in all weather conditions:
including extreme heat and cold while wearing various levels of personal protective
equipment;
12. work in atmospheres and locations with the potential for exposure to various
chemical and physical agents, some of which may be hazardous, toxic or corrosive;
13. work in potentially elevated noise levels, confined spaces, including lifting in areas
of low clearance. Working at elevations including working from ladders and
scaffolding;
14. work on extended and unpredictable time periods; and
15. perform other duties and tasks as assigned from time to time by management.

Notes:
*Critical Job Title

298

MARINE CLEANING (OIL SPILL)
(MARINE & RIVER CLEANING)
LEVEL 3
MARINE CLEANING SENIOR TECHNICIAN*

A Marine Cleaning Senior Technician is designated to perform tasks associated with oil
spill clean-up, site-remediation, equipment decontamination and handling of hazardous
materials, at times, must be able to work with little or no supervision, conduct briefing
to cleaning technicians, allocate cleaning equipment & materials to cleaning technicians,
train cleaning procedures for cleaning technicians, monitor and evaluate performance of
cleaning technicians and report cleaning work status to assistant specialist.

A Marine Cleaning Senior Technician will be able to:
1. ensure Health and Safety practice by following policies, processes and acting in a
safe manner at all times;
2. engage in strenuous physical labour including lifting, pulling and pulling heavy
objects;
3. operate light and heavy equipment including, but not limited to: pumps, vacuum
equipment, oil spill boom, generators and bobcats;
4. respond immediately when on call;

299

5. handle various hand tools and powered (pneumatic and electrical, hydraulic)
industrial tools, including pressure washers;
6. ensure proper use of equipment and immediately notify supervisor of any
mechanical failure or problem of equipment;
7. adhere to and ensure constant compliance with Health & Safety Compliance and
regulations;
8. wear and properly use a variety of personal protective Equipment (PPE). This
includes respirators, skin, face, hand and foot protection in a multiple number of
combinations;
9. work in various temperatures indoors and outdoors in all weather conditions:
including extreme heat and cold while wearing various levels of personal protective
equipment;
10. work in atmospheres and locations with the potential for exposure to various
chemical and physical agents, some of which may be hazardous, toxic or corrosive;
11. work on extended and unpredictable time periods; and
12. perform other duties and tasks as assigned from time to time by management.

Notes:
*Critical Job Title

300

MARINE CLEANING (OIL SPILL)
(MARINE & RIVER CLEANING)
LEVEL 4
MARINE CLEANING ASSISTANT SPECIALIST*

A Marine Cleaning Assistant Specialist is designated to perform inspection, testing and
enforcement of marine pollution control ordinances, as well as protection, evaluation,
stewardship and/or management of marine cleaning, coordinating and supervising field
and laboratory activities related to marine quality monitoring and assessment, carry out
technical review of contaminated site remediation, public education programme
coordination, regulatory activities regarding natural/historic resources or hazardous
materials.

A Marine Cleaning Assistant Specialist will be able to:
1. supervise and coordinate the activities of subordinate employees including
determining work procedures and schedules;
2. conduct performance reviews;
3. conduct departmental training and orientation;
4. receive complaints regarding violations of environmental regulations;
5. investigate complaint for corrective action and makes recommendations;
6. assist in the development of Pollution Control Training Courses for Marine
personnel;
301

7. oversee implementation including scheduling of group personnel and on-site
direction; and
8. perform other miscellaneous related duties as requested by the Oil Spill Cleaning
Specialist.

Notes:
*Critical Job Title

302

MARINE CLEANING (OIL SPILL)
(MARINE & RIVER CLEANING)
LEVEL 5
MARINE CLEANING SPECIALIST *

A Marine Cleaning Specialist is designated to provide direction for assigned marine
pollution control support group activities, such as those related to spill operations
control, spill clean-up and offshore oil spill prevention and control technical studies, be
responsible in providing technical engineering direction, provide expertise on oil spill
prevention, dispersion containment, collection & recovery and prepare documentation
& record on oil spills on a weekly, monthly and yearly basis.

A Marine Cleaning Specialist will be able to:
1. provide work direction and technical guidance for marine pollution control activities;
2. provide technical engineering direction and advice to Pollution Control Units during
their routine clean-up activities;
3. oversee the preparation of documents and leak/spill reports required by client and
government authorities;
4. provide technical engineering expertise to the division relating to maintaining
existing equipment, preparing specifications and purchase of new equipment;

303

5. participate with Terminal Oil Spill Coordinator in the preparation of contingency
plans;
6. perform periodic compliance and enforcement inspections of regulated facilities,
contaminated sites, remediation sites and other environmental sites to ensure
compliance with and enforcement of local ordinances and state and local regulatory
programmes;
7. perform emergency spill response as required for hazardous materials or petroleum
product spills in support of first responders to coordinate remediation of spills;
8. apply engineering and scientific principles and methods;
9. supervise and coordinate the activities of subordinate employees;
10. communicate effectively both orally and in writing;
11. create concise, clear and succinct technical reports;
12. research technical problems, formulates recommendations and compiles related
reports; and
13. establish and maintain effective working relationships with co-workers, the general
public and other related governmental agencies.

Notes:
*Critical Job Title

304

RIVER CLEANING
(MARINE & RIVER CLEANING)
LEVEL 1
RIVER CLEANING OPERATOR*

A River Cleaning Operator is designated to perform river cleaning activities such as
collecting all type of solid waste, placing solid waste in plastic bag, removing all
unwanted plants and accumulation waste, disposing waste at authorised disposal site,
complying with health, security & environment standard operating procedures and
reporting river cleaning activities to superior.

A River Cleaning Operator will be able to:
1. determine working schedule, resources and location;
2. obtain tools and equipment such as consumable item, scope, wheel barrow, rake,
safety equipment/PPE;
3. collect all type of trapped solid waste at rubbish trap or floating boom;
4. place collected solid waste in container/plastic bag and load all collected waste to
truck;
5. use boat to collect floating unwanted materials/waste;
6. remove all unwanted plants and accumulation waste;
7. place all accumulation waste in container/plastic bag;

305

8. remove plastic bag to any authorised disposal site;
9. clean all equipment after each usage;
10. cooperate with Superintendent Officer on site;
11. accomplish river cleaning activities according to SOP/Manual Operation; and
12. report river cleaning activities to superior.

Notes:
*Critical Job Title

306

RIVER CLEANING
(MARINE & RIVER CLEANING)
LEVEL 2
RIVER CLEANING SENIOR OPERATOR*

A River Cleaning Senior Operator is designated to prepare the required tools and
equipment, perform cleaning activities related to river cleaning, observe and comply
with health, security & environment standard operating procedures, monitor work
performance of operators, train new operators, recommend for improvement on all
aspect of work and assist supervisor when necessary.

A River Cleaning Senior Operator will be able to:
1. identify and prepare the required tools and equipment;
2. wear and/or use Personal Protective Equipment;
3. place cleaning work signage properly according to SOP;
4. observe and comply with safety procedures;
5. operate the boat to collect floating unwanted materials/waste and to monitor work
progress;
6. place the collected debris at the right place for easy collection;
7. complete the job as scheduled;
8. assist the operators if necessary;

307

9. train new operators in all aspect;
10. cooperate with Superintendent Officer on site;
11. recommend for improvement on all aspect of work; and
12. assist supervisor when necessary.
Notes:
*Critical Job Title

308

RIVER CLEANING
(MARINE & RIVER CLEANING)
LEVEL 3
RIVER CLEANING OPERATION SUPERVISOR*

A River Cleaning Operation Supervisor is designated to prepare cleaning daily work
schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators, comply with
health, security & environment standard operating procedures and report river cleaning
work status to executive.

A River Cleaning Operation Supervisor will be able to:
1. assist in coordinating logistics for the team such as truck and boat;
2. ensure the operators are at the site on time;
3. check safety gears worn by the cleaning operators;
4. ensure the work start without delay;
5. supervise to ensure the speed of work is maintained;
6. ensure the standard quality of work is achieved;
7. ensure that the safety equipment are placed correctly;
8. ensure that the debris bags are collected timely and placed at designated area;

309

9. train the operators especially on personal & public safety;
10. cooperate with Superintendent Officer on site;
11. stand by on site during cleaning operation; and
12. update cleaning work progress to Executive.
Notes:
*Critical Job Title

310

RIVER CLEANING
(MARINE & RIVER CLEANING)
LEVEL 4
RIVER CLEANING OPERATION EXECUTIVE*

A River Cleaning Operation Executive is designated to perform workforce and
equipment planning, coordinate the teams and logistic requirement, plan for staff
development training, monitor cleaning work progress and staff discipline, perform
inspection, testing and enforcement of river pollution control ordinances, coordinate
public education programme on river cleanliness, participate in meeting with client and
report work progress to manager.
A River Cleaning Operation Executive will be able to:
1. identify requirement to undertake the task;
2. plan the workforce and equipment to comply with the requirement;
3. coordinate the teams and logistic requirement;
4. monitor the progress of works at all time;
5. analyse the productivity and progress to increase the speed of work;
6. monitor the expenses and cost at all time;
7. ensure the supervisor is on site at all time;
8. conduct training when necessary;

311

9. report on site work progress regularly to the manager;
10. attend meetings with client;
11. communicate well with various entity involved in undertaking the task;
12. supervise and coordinate the activities of subordinate employees including
determining work procedures and schedules;
13. issue instructions and assigning duties;
14. recommend personnel actions;
15. conduct performance reviews;
16. conduct departmental training and orientation;
17. receive complaints regarding violations of environmental regulations;
18. investigate complaint for corrective action and makes recommendations;
19. assist in the development of Pollution Control Training Courses for river cleaning
personnel;
20. oversee implementation including scheduling of group personnel and on-site
direction; and
21. produce reports for the management.
Notes:
*Critical Job Title

312

RIVER CLEANING
(MARINE & RIVER CLEANING)
LEVEL 5
RIVER CLEANING OPERATION MANAGER*

A River Cleaning Operation Manager is designated to perform manpower planning,
manage cleaning consumables, equipment, materials and chemicals, prepare, monitor
and control the budget, evaluate monitor training programmes, provide expertise on
river pollution prevention, promote efforts in conserving the river, coordinate and
supervise field and laboratory activities related to river quality monitoring and
assessment, carry out technical review of contaminated site remediation and solicit for
new river cleaning job.

A River Cleaning Operation Manager will be able to:
1. plan to undertake the tasks;
2. identify requirements for workforce, equipment and logistics;
3. prepare and monitor the budget;
4. coordinate between supporting department and various team;
5. analyse the overall progress and productivity;
6. monitor the expenses at all time;
7. control the use of petty cash and reimbursement;

313

8. evaluate training requirement and coordinate training programme when necessary;
9. compile report to management regularly;
10. attend meetings with supporting department and client when necessary;
11. communicate well with various entity involved in the task; and
12. market the product and solicit for new job.
13. provide work direction and technical guidance for river pollution control activities;
14. oversee the preparation of documents and contamination reports required by client
and government authorities;
15. provide technical engineering expertise to the division relating to maintaining
existing equipment, preparing specifications and purchase of new equipment;
16. apply engineering, scientific principles and methods; and
17. supervise and coordinate the activities of subordinate employees.

Notes:
*Critical Job Title

314

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