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UNITED INDIA INSURANCE COMPANY

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EXECUTIVE SUMMARY
The United India Insurance Company Limited (UIIC) is a general insurance
provider. It offers a range of personal and commercial general insurance products.
The company‟s personal general insurance product portfolio includes house
holders policies, covering building and its contents, jewelry and valuables,
domestic appliances, baggage while on travel, accidental injury causing
death/disability, and liability to third parties; personal accident policies;
mediclaim policies; and uni-Medicare insurance, covering reimbursement of
hospitalization expenses of illness/diseases or injury sustained.

The United India Insurance Company Limited - Strategic SWOT Analysis
Review provides a comprehensive insight into the company‟s history, corporate
strategy, business structure and operations. The report contains a detailed SWOT
analysis, information on the company‟s key employees, key competitors and
major products and services.

This up-to-the-minute company report will help you to formulate strategies to
drive your business by enabling you to understand your partners, customers and
competitors better.






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INDEX

SR.
NO.
PARTICULARS PAGE
NO.
1 INTRODUCTION 3
2. BASIC FACTS OF THE COMPANY 7
3. ABOUT THE COMPANY 8
4. COMPANY PROFILE 12
5. CORPORATE MISSION AND VISION 13
6. OBJECTIVES AND METHODOLOGY 15
7. PRODUCTS OF UIIC 17
8. RECENT DEVELOPMENTS 19
9. PROFIT AND PERFORMANCE 20
10. FUTURE PLANS 21
11. WORKMEN COMPENSATION OF UIIC 22
12. FINANCIAL ANALYSIS 24
13. PRODUCT PORTFOLIO 29
14. FINDINS AND SUGGETIONS 32
15. CONLUSION 36
16. BIBLIOGRAPHY 37



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1.INTRODUCTION
UNITED INDIA INSURANCE COMPANY LIMITED
United India Insurance Company Limited (UIIC) is the one among the 4
public General Insurance Companies of India and a leading General Insurance
player including public and private sector. With the networth of Rs 4,587 croreas
as on September 30, 2011, The company has more than three decades of
experience in Non-life Insurance business. It was formed by the merger of 22
companies, consequent to the nationalisation of General Insurance companies in
India. Its Head Quarters is at 24, Whites Road, Chennai, India.

United India Insurance Company is an old hand in the insurance sector, with its
presence dating back to 1938; it has been in the Indian markets for quite some
time now. It was after nationalization of banks and insurance companies in the
year 1972 that this company grew rapidly in its magnitude. It is praise worthy to
mention here that the United India Insurance Company has almost 1340 centers
across India and abroad. They have a happy clientele of one crore policy holders.
Now this is quite a number to reckon with. If so many people have vested their
faith in United India Insurance Company, it must be worth an investment.

United India Insurance provides investment policies in fire, marine, motor,
liability and industry. Some of its popular policies are- Personal Accident Policy,
Mediclaim Policy, Overseas Mediclaim Policy for Business and Holiday,
Overseas Mediclaim Policy for Employment and Studies, Overseas Mediclaim
Policy for Corporate Frequent Traveler, Road safety package Policy and
Unimedicare Policy. United India Insurance has a wide range of offers in medical
insurance. Among motor insurance they have covered all the important sections,
namely- Private Cars insurance, two wheelers insurance and Commercial vehicles
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insurance. With so much of variety to offer in insurance sector, United India
Insurance is undoubtedly a popular and strong share holder of insurance market.
Apart from providing insurance to general and regular purposes, United India
Insurance is also known for providing insurance covers to large customers like ONGC
Ltd, GMR- Hyderabad International Airport Ltd, Mumbai International Airport Ltd
Tirumala-Tirupati Devasthanam etc. providing insurance to them is a daunting task and
this was made viable by United India Insurance with the help of its highly skilled staff.
United India Insurance has also provided insurance for developmental and welfare
purposes like Vijaya Raji Janani Kalyan Yojana ( covering 45 lakhs women in the state of
Madhya Pradesh) , Tsunami Jan Bima Yojana (in 4 states covering 4.59 lakhs of families)
and National Livestock Insurance. Insurance provides financial protection against a
loss arising out of happening of an uncertain event. A person can avail this
protection by paying premium to an insurance company.

A pool is created through contributions made by persons seeking to
protect themselves from common risk. Premium is collected by insurance
companies which also act as trustee to the pool. Any loss to the insured in case of
happening of an uncertain event is paid out of this pool.

Insurance works on the basic principle of risk-sharing. A great advantage of
insurance is that it spreads the risk of a few people over a large group of people
exposed to risk of similar type.



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DEFINITION:
Insurance is a contract between two parties whereby one party agrees to undertake
the risk of another in exchange for consideration known as premium and promises
to pay a fixed sum of money to the other party on happening of an uncertain event
(death) or after the expiry of a certain period in case of life insurance or to
indemnify the other party on happening of an uncertain event in case of general
insurance. -Insurance Act 1938
The party bearing the risk is known as the 'insurer' or 'assurer' and the party whose
risk is covered is known as the 'insured' or 'assured'.

CONCEPT OF INSURANCE
The concept behind insurance is that a group of people exposed to similar
risk come together and make contributions towards formation of a pool of funds.
In case a person actually suffers a loss on account of such risk, he is compensated
out of the same pool of funds. Contribution to the pool is made by a group of
people sharing common risks and collected by the insurance companies in the
form of premiums.





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EFFECT OF UIIC
Risk of 5 house owners is spread over 1000 house owners in the village, thus
reducing the burden on any one of the owners United India Insurance Company
Limited was incorporated as a Company on 18th February 1938. General
Insurance Business in India was nationalized in 1972. 12 Indian Insurance
Companies, 4 Cooperative Insurance Societies and Indian operations of 5 Foreign
Insurers, besides General Insurance operations of southern region of Life
Insurance Corporation of India were merged with United India Insurance
Company Limited. After Nationalization United India has grown by leaps and
bounds and has 18300 work force spread across 1340 offices providing insurance
cover to more than 1 Crore policy holders. The Company has variety of insurance
products to provide insurance cover from bullock carts to satellites.
United India has been in the forefront of designing and implementing
complex covers to large customers, as in cases of ONGC Ltd, GMR- Hyderabad
International Airport Ltd, and Mumbai International Airport Ltd Tirumala-
Tirupati Devasthanam etc. They have been also the pioneer in taking Insurance to
rural masses with large level implementation of Universal Health Insurance
Programme of Government of India & Vijaya Raji Janani Kalyan Yojana (
covering 45 lakhs women in the state of Madhya Pradesh) , Tsunami Jan Bima
Yojana (in 4 states covering 4.59 lakhs of families) , National Livestock Insurance
and many such schemes.





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2.BASIC FACTS OF THE COMPANY
Name : UNITED INDIA INSURANCE COMPANY
LIMITED
Address : Br Office P.B. No. 97, Ashiqua Towers,
Narangapuram, Thalassery – 670101
Kannur Dt. Kerala.
Activity : General Insurance
Sr. Branch Manager : P. K. Anil Kumar
Administrative Officer : Harish Kumar
Regd. & Head Office : 24, Whites Road, Chennai – 600014
Net income : 520 Crore INR
Total employees : 21000
Web site : www.uiic.in
Chairman-cum-Managing Director : G. Srinivasan
Director & General Manager : Milind Kharat
General Manager : V. Harshavardhan
General Manager : P C James
General Manager & Financial Advisor : S K Gosh
General Manager : K Sanath Kumar
General Manager : P J Joseph
Chief Vigilance Officer : S P Sinha
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3.ABOUT THE COMPANY
United India Insurance Company Limited was incorporated as a Company on 18
February 1938. General Insurance Business in India was nationalized in 1972. 12
Indian Insurance Companies, 4 Cooperative Insurance Societies and Indian
operations of 5 Foreign Insurers, besides General Insurance operations of
southern region of Life Insurance Corporation of India were merged with United
India Insurance Company Limited. After nationalization United India has grown
by leaps and bounds and has 18300 work force spread across 1340 offices
providing insurance cover to more than 1 Crore policy holders. The Company has
variety of insurance products to provide insurance cover from bullock carts to
satellites.
United India has been in the forefront of designing and implementing complex
covers to large customers, as in cases of ONGC Ltd, GMR- Hyderabad
International Airport Ltd, Mumbai International Airport Ltd Tirumala-Tirupati
Devasthanam etc. It has been also the pioneer in taking Insurance to rural masses
with large level implementation of Universal Health Insurance Programme of
Government of India & Vijaya Raji Janani Kalyan Yojana ( covering 45 lakhs
women in the state of Madhya Pradesh), Tsunami Jan Bima Yojana (in 4 states
covering 4.59 lakhs of families), National Livestock Insurance and many such
schemes. It has also made its presence in more than 200 tier II & II towns and
villages through its innovative Micro Offices.
United India Insurance Company Limited was incorporated as a Company on
18th February 1938. General Insurance Business in India was nationalized in
1972. 12 Indian Insurance Companies, 4 Cooperative Insurance Societies and
Indian operations of 5 Foreign Insurers, besides General Insurance operations of
southern region of Life Insurance Corporation of India were merged with United
India Insurance Company Limited. After Nationalization United India has grown
by leaps and bounds and has 18300 work force spread across 1340 offices
providing insurance cover to more than 1 Crore policy holders. The Company has
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variety of insurance products to provide insurance cover from bullock carts to
satellites.
United India has been in the forefront of designing and implementing
complex covers to large customers, as in cases of ONGC Ltd, GMR- Hyderabad
International Airport Ltd, and Mumbai International Airport Ltd Tirumala-
Tirupati Devasthanam etc. They have been also the pioneer in taking Insurance to
rural masses with large level implementation of Universal Health Insurance
Programme of Government of India & Vijaya Raji Janani Kalyan Yojana (
covering 45 lakhs women in the state of Madhya Pradesh) , Tsunami Jan Bima
Yojana (in 4 states covering 4.59 lakhs of families) , National Livestock Insurance
and many such schemes.
The control on general insurance business started with the insurance act 1938,
setting up the government control. In 1968 it was amended to add more provisions
to and also Add Tariff Advisory Committee. This Tariff Advisory Committee
now fixes the rates terms and conditions for many branches of general insurance
like Fire, Engineering, Marine, Hull and Workmen compensation insurance.
In 1972, the General Insurance (Business Nationalisation) Act was passed.
It set up GIC and its subsidiaries. 107 private companies were merged into GIC
and its subsidiaries and these companies included both Indian and foreign
companies. General Insurance Corporation was formed as company under the
Companies Act unlike LIC, which was setup as corporation. The GIC has only
one office in Mumbai and is the holding companies for all the subsidiaries. It
formulates general policy guidelines for general insurance industry and control
the investment and reinsurance policy of the companies.


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GIC had four subsidiary companies, namely (with effect from Dec'2000,
these subsidiaries have been de-linked from the parent company and made as
independent insurance companies.
1. The Oriental Insurance Company Limited
2. The New India Assurance Company Limited
3. National Insurance Company Limited
4. United India Insurance Company Limited.
In April 1993, the govt setup a high power committee headed by R. N.
Malhotra, former Governor of Reserve Bank of India. The committee submitted
its report to the ministry on 7
th
January 1994.
On 23
rd
January 1996, The Insurance Regulatory Authority was set up by
a Government order. N. Rangachari has taken over the function of the controller
of the Insurance also. In that capacity he has the controlling authority over the
General Insurance and Life Insurance business in India.
In the budget speech of July 1996, the govt formally announced its plans
to open the Insurance Industry and also the intention of bringing an Insurance
Regulatory Authority Bill 1996
I nsurance Regulatory and Development Authority Act 1999
An Act to provide for the establishment of an Authority to protect the interest of
the policy holders of insurance policies, to regulate, promote and ensure orderly
growth of the insurance industry and for matters concerned there with or
incidental thereto and further to amend Insurance Act 1938, and General
Insurance Business (Nationalisation) Act 1972.
On 26
th
August 1998 the Reddressal of public Grievances Rules 1998 was
issued by the Insurance Division, Ministry of Finance by which the Govt of India
setup the Insurance ombudsman scheme for GIC and LIC. This will handle cases
against Industry from the public and would take over a large part of the consumer
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forums. The scope limited to personnel lineses of insurance i.e. Policies taken on
individual capacity. Insurance Industry has Ombudsmen in 12 cities. Each
Ombudsman is empowered to redress customer grievances in respect of insurance
contracts on personal lines where the insured amount is less than Rs. 20 lakhs, in
accordance with the Ombudsman Scheme.
General I nsurance Corporation of I ndia
GIC and its subsidiaries have completed a Gross Premium of Rs. 8086
crores as on 31-03-2009. The industry registered an underwriting loss of 384.20
crores, but it because of its investment income of Rs. 2056 crores, it recorded a
net profit after tax of Rs. 1255 arores. The consolidated result of 2008-2009. The
total asset as on 31-03-2009 stood at 21,563 crores.
Three Phases of De-Tariffing
India‟s general insurance industry has undergone de-tariffing in three phases:
 1994 -- marine cargo, personal accident, health, banker liability and aviation
 2005-06 -- marine hull segment
 2007 -- fire, engineering and motor own damage (OD). However, the de-tariffing
did not immediately allow for free pricing. Instead, insurers were required to
follow the “file and use” method, whereby they were expected to file a charter of
proposed rates, which was then approved by IRDA.
The restrictions on price discounts during the initial periods were intended
to ensure orderly price adjustments. They were removed in January 2008.
The only segment that remains under a tariff regime is the third party motor
business, although there has been a large upward revision in this area‟s premium
rates by regulators in recent times.
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4.COMPANY PROFILE
UNITED INDIA INSURANCE CO
United India Insurance co is formed as a subsidiary of General Insurance
Corporation of India. Their quarters is in Chennai. Now they are the second
largest insurer in India and the largest in Rural insurance and Insurance of major
power plants. They have carved a niche for themselves in this segment because of
their deep rooted commitment combined with experience and expertise over 7
decades. Investment Information and Credit Rating Agency of India Limited
(ICRA) has awarded them with „iAAA‟ rating indicating sound financial position
and highest claims paying capacity.
The solvency margin is pegged at 3.32 and the net profit of the company
for 2008-09 showed a healthy Rs. 745.485 crores. With over 1350 offices
spanning the length and breadth of the country they have been at advantage to
serve customers better. Besides this their core strength lies in their human
resources. Having a work force of 17000+ people and an army of 2000 officers
committed to the service of their customers, they are in a position to make light of
the fact that they issue more than 1 crore policies in a year and settle more than 8
lac claims annually.
They have 25 Regional Offices, 1 Regional Cell, 2 Large Corporate
Brokers Unit, 362 Divisional Offices, 684 Branch Offices and 288 Micro Offices
spread around the country. They have 17488 personnel working with them. There
are 4451 officers (Class I) 2013 Development Officers (Class II) 8508 Staff
Senior Assistant and Assistant (Class III),2516 Sub staff, Drivers, Peons and
thousands of agents.



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5.CORPORATE MISSION AND VISION

CORPORATE MISSION
 The most preferred insurer in India with global footprint & recognition.
 Trusted brand admired by all stakeholders
 The best-in-class customer service provider leveraging technology & multiple
channels
 The provider of a broad range of innovative products to meet the needs of all
customer segments
 Great place to work with highly motivated and empowered employees
 Recognized for its contribution to the society.
 To provide insurance protection to all.
 To ensure customer satisfaction.
 To function on sound business principles.
 To help minimise national waste and to help develop the Indian economy.


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CORPORATE VISION
 The most preferred insurer in India, with global footprint & recognition.
 Trusted brand admired by all stakeholders.
 The best-in-class customer service provider leveraging technology & multiple
channels.
 The provider of a broad range of innovative products to meet the needs of all
customer segments.
 Great place to work with highly motivated and empowered employees.
 Recognized for its contribution to the society.











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6.OBJECTIVES AND METHODOLOGY
RESEARCH PROBLEM
To study the product portfolio of UNITED INDIA INSURANCE
COMPANY LIMITED,CHITTOR DIVISION
OBJECTIVES OF THE STUDY
1. To analyse the product portfolio in detail.
2. Put forth some suitable suggestions to improve performance of the Company on
the basis of findings of the study.
3. To analyze the attitude of the customers towards companies products.
4. To make suggestions and recommendations to the management.
RESEARCH METHODOLOGY
1. Methodology of data collection:-
To conduct the studies different methodologies have been adopted. Both
primary and secondary data are used. Primary data were collected by
conducting personal interviews with the departmental heads, casual talks with
workers and secondary data were collected from the organization manuals.
 Primary sources
Direct interview with the departmental heads , detailed interview
with the divisional heads and by interaction with workers and customers of
the company . The data is also collected by observing the functions of the
organization.
 Secondary sources
The secondary sources of data are:
1. Organization documents.
2. Departmental manuals.
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3. Annual reports
4. Periodicals, books etc. published by the company.
5. Proposals Forums.

2. Methodology of data analysis:-
The data collected were edited, coded and processed. The information is
presented through tables, graphs etc.

SCOPE OF THE STUDY
This study is restricted to the analysis Product portfolio of United India
Insurance Co Ltd. For the purpose of the study the data relating various products
benefits premium risk covered are used.
LIMITATION OF THE STUDY
1. In the given short time it is very difficult to cover all area aspect of the firm.
2. Only product portfolio is analyzed in the study. The firm‟s overall performance
cannot be evaluated in the study.
3. Company keeping some data confidential due to competition.



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7. PRODUCTS OF UNITED INDIA INSURANCE CO.
LTD

United India comes up with a slew of insurance policies to offer coverage for
satellites to bullock carts. The products of the company can be broadly
categorized into the following:
Personal Policies
 Personal Accident
 Householder
 Unimedicare
 Mediclaim
Commercial Policies
 Marine Insurance
 Fire Insurance
 Industrial Insurance
 Motor Insurance (vehicle insurance)
 Liability Insurance
Car insurance policies offered by United India Insurance Co. Ltd.
The company provides one of the most popular automobile insurance products in
India. United India Insurance offers two types of car insurance policies. The first
policy offers cover for damage or loss to the car and/or equipments as a result of
fire, accident, lightning, self ignition, theft, burglary, riot, terrorist operations,
strike, earthquake, intentional damage, cyclone, flood, landslide, and losses in
transit by road, rail, elevator, air, lift, or inland watercourses.

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The second type of policy covers the third party property damage and bodily
injury and/or death liability, and personal accident cover for the owner driver.
Awards and recognitions of UIIC
The company has won the following awards and recognitions:
 ICRA (Investment Information and Credit Rating Agency) has awarded UIIC Ltd.
with the 'iAAA' ranking for its claims paying capacity for the third consecutive
year. This ranking shows the maximum claims paying capacity of the company,
its powerful base, and its overall financial efficiency for fulfilling the claims of
the policyholders.
 PCQuest, one of India,s leading Information Technology Magazines in India, has
chosen the MPLS VPN project of UIIC as one of the most effectively carried out
IT projects in 2007. The information of the project are available in the PCQuest
Magazine June 2007 issue. The MPLS VPN project of UIIC was chosen
following a stringent selection method where 250 IT projects of different
companies in India were assessed. Later on, a panel of judges comprising well-
known individuals had chosen the best 21 IT projects put into operation in 2007,
in which the MPLS project of United India Insurance Company ranks
significantly.







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8. RECENT DEVELOPMENTS

n November 2013, at Hyderabad, company's top management launched an
enterprised level transformation project named UNISERGE, under this historic
intiative, company identified and set up 6 themes in order to remain a leader in
Indian General Insurance market and also stressed on the effective use of IT. In
Addition, it has been also decided to Create incentive system and link to rigorous
performance management system for the Enhancement of organizational
accountability and to strengthen HR structure of the company.
Recently, on January 11, 2012, The Company (often abberiviated as UIIC), has
been entrusted by The Govt. of Tamil Nadu for implementing the new
Comprehensive Health Insurance Scheme...
[1]
This scheme would cover 1.34
crore families of Tamil Nadu State and has an annual outlay of Rs. 750 crore.
Tamil Nadu Chief Minister, on the launch, handed over first quarterly insurance
premium installment of Rs. 183.64 crore to Mr. G. Srinivasan, CMD of the
United India Insurance.







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PROFIT AND PERFORMANCE
The United India Insurance reported over 50% jump in its profit after tax at Rs
341.07 crore for the first 6 months of the financial year 2011-12. The Chennai-
based insurer had reported a Rs 218 crore profit during the same period last
year.
[2]
Declaring the half-yearly results, United India Insurance Chairman and
Managing Director G Srinivasan told reporters the company's growth has
exceeded that of the industry. "We grew by 27 per cent over the industry's growth
of 23 per cent ... our market share also increased," he said.
During the half-year period ended September 30, 2011, the company collected a
total premium of Rs 4,033 crore, up by 27 per cent from Rs 3,178 crore in the
year-ago period. "We have set a target premium of Rs 8,000 crore this year," he
said. On plans for the year 2011-12, he said the company would focus on retail,
micro-small and medium enterprises and rural insurance segments. "We will
focus on agency channel and bancassurance. Agency channel contributed 40 per
cent and bancassurance 7 per cent (in the first half of the year). We expect it to
increase in the years to come," he said. Replying to a question, he said the
company would bid for the Tamil Nadu government's health insurance scheme.
The investment income of the company for the first-half of the year stood at over
Rs 803 crore as of September 30, 2011.
A steep reduction in management expenses(to 25% from 37%) claims outgo and
an increase in premium income across segments has enabled the company to post
57 percent growth in net profit for the first half of the current fiscal. United India
earned Rs.803 crore from its investments during the first six months of the 2011-
12. The market value of the company's investments at the end of second quarter
stood at Rs.15,803 crore
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FUTURE PLANS
Logging an average business growth of 27 percent in 2011-12, India's leading
non-life insurer United India Insurance Company Ltd declared that it is targeting a
gross premium of Rs.8,000 crore and sizeable reduction in underwriting losses -
premium less claims outgo - to Rs.900 crore from last year's figure of Rs.1,760
crore.
The company would focus the retail, and small and medium enterprises (SME)
segments for growth. It is in the process of adding further to its 48,000 agents and
also to open around 100 one-man offices across the country. Currently, there are
400 such micro-offices bringing in around Rs.275 crore premium.
Company is waiting for approval from the insurance regulator IRDA to introduce
three products under the health portfolio









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WORKMEN'S COMPENSATION POLICY OF
UNITED INDIA INSURANCE CO.LTD.
Workmen's Compensation Policy Of United India Insurance
Co.Ltd.
Workmen's Compensation Policy is an insurance policy which provides cover to
the employer against any employment injury of any of his/her employees who can
be defined as „workman‟ under the Workmen Compensation Act.
Risk coverage
This policy provides coverage to the insured against his liability as an employer in
the event of any accidental injuries that his employees may suffer during work. It
also provides cover on extra premium-medical, hospital and surgical expenses
including the cost of transport to hospital in the event of any accidental injuries of
the employees. Besides, on payment of the extra premium it also covers the
liability regarding certain diseases as mentioned in Part C / Schedule III of
Workmen Compensation Policy Act that occurs during the course of employment.
Eligibility
This policy cover can be taken up by any employer whether as a Principal or
contractor who has employed "workmen" as defined in Workmen Compensation
Act to cover his liability to them as per the statute and at common law. In certain
cases, employer can choose to provide cover to any other employees who are not
included under „workman‟ list under different table.




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What and how much the policy will pay
Under the provisions of Workmen Compensation Policy Act in the event where
an employment injury causes dead , then the policy will pay an amount of 40% of
the monthly wages of the dead employee which again is multiplied by a relevant
factor or Rs. 20,000/- which ever is more. Similarly, in the event of permanent
disability as a result of employment injury the policy will pay 50% of the monthly
wages of the injured employee which is multiplied by a relevant factor or Rs.
24,000/- which ever is more.

United India Insurance Company is a Public Sector Undertaking and is one of
the leading general insurance companies in India.
United India Insurance Company has been an active player in implementing
numerous Government initiatives such as the Universal Health Insurance
Programme, Vijaya Raji Janani Kalyan Yojana that covers 45,00,000 women in
the state of Madhya Pradesh,Tsunami Jan Bima Yojana covering 4,59,000
families across 4 states and National Livestock Insurance.
An assortment of highly experienced and learned intellectuals makes up the
management team of United India Insurance Company. G Srinivasan is the
Chairman cum Managing Director of United India Insurance Company.
A variety of insurance products are offered by United India Insurance Company
to suit the different individual needs and preferences of the customers. These
include insurance products with respect to motor, travel, health, accident and
home insurance. The company also caters to SME and corporate clients with
customized solutions for insurance and risk consultancy, liability, property,
liability, marine and miscellaneous.

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12. FINANCIAL ANALYSIS

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13. PRODUCT PORTFOLIO
United India Insurance Health Plans:
United India Insurance Company plans guarantee peace of mind for the insured /
family against financial perils and inadequacies due to sudden ill health and
hospitalization. They have a plethora of health insurance plans that cater to
individual, family and senior citizens.
 Family Medicare - Family Health Plan
 Health Insurance Policy-Gold
 Health Insurance Policy-Platinum
 Senior Citizens Health Insurance Policy
 Top Up Medicare Policy
 Super Top Up Medicare Policy
United India Insurance Car Insurance Plans:
United India Insurance Company plans provide you with car insurance that offer
you with comprehensive cover and protection against third party damage.
 Motor Package and Liability only Policy
United India Insurance Travel Insurance Plans:
United India Insurance Company Policies are provide you with travel insurance
on your holidays, business trips or visits to friends & family abroad.
 Baggage Policy
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 Suhana Safar Policy
 Marga Bandhu Policy
It is advisable to compare all United India Insurance Company General insurance
plans from other General insurance companies in India to choose the best
insurance plan that suits you the most.
United India Insurance Company Distribution Network:
United India Insurance Company has grown tremendously and currently has a
workforce of 18,300 employees and operates across 1340 offices. It is supported
by more than 1 crore policyholders and has products that provide insurance cover
to small farmers and individuals as well as to large corporations such as the
ONGC Ltd., GMR- Hyderabad International Airport Ltd. and Mumbai
International Airport Ltd.
UNIVERSAL HEALTH INSURANCE SCHEME for BPL FAMILIES
The UNIVERSAL HEALTH INSURANCE policy will be available to
both Individuals as well as in Group.
Each Insured should cover all eligible members (insured persons) under
one group policy only. In other words different categories of eligible members
shall not be allowed to be covered under different group policies. It is not
permissible to issue any unnamed group policy.
The Individual Policy will be issued in the name of the earning head of
family with details of insured family members. The Group policy will be issued in
the name of the Group/Association/Institution (called insured) with a schedule of
names of the members including his/her eligible family members(called Insured
persons) forming part of the policy.


UNITED INDIA INSURANCE COMPANY

31
M.COM PART-1
DATA ANALYSISI AND INTERPRETATION AT CHITTOR REGION
Table 1
Table showing the satisfaction about the quality of Food provided in the canteen
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 15 15
2 Satisfied 65 65
3 Neutral 20 20
4 Dissatisfied 00 00
5 Highly dissatisfied 00 00
Total 100 100

Percentage of respondent
Interpretation:
From the above table we can find that the quality of food is satisfactory. 65% of
people are satisfied, 15% people are highly satisfied and only 20% people have
neural opinion.
0%
10%
20%
30%
40%
50%
60%
70%
15%
65%
20%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

32
M.COM PART-1
Table 2
Table showing the satisfaction towards hygiene
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 45 45%
2 Satisfied 55 55%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5 Highly dissatisfied 00% 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the 55% of the respondents are satisfied and 45% of the respondents are
highly satisfied to the hygiene in the canteen.

0%
10%
20%
30%
40%
50%
60%
45%
55%
0% 0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

33
M.COM PART-1
Table 3
Table showing the satisfaction towards Hospital facilities/ Medical facilities
provided by the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 15 15
2 Satisfied 75 75
3 Neutral 00 00%
4 Dissatisfied 10 10
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent


Interpretation:
Majority of the respondents i.e., 75% satisfied and 15% of the respondents are
highly satisfied and only 10% of respondents are dissatisfied.
0%
20%
40%
60%
80%
15%
75%
0%
10%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

34
M.COM PART-1
Table 4
Table showing the satisfaction toward basic facilities
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 50 50%
2 Satisfied 35 35%
3 Neutral 10 10%
4 Dissatisfied 05 05%
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent
Interpretation:
From the above table it is clear that half of the respondents are highly satisfied
and remaining 35% respondents are satisfied and 10% respondents are dissatisfied
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
50%
35%
10%
5% 0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

35
M.COM PART-1
Table 5
Table showing the satisfaction towards education facility provided by the
company
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 40 40%
2 Satisfied 60 60%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above table, we can say that more than half of the respondents told that
they are satisfied and remaining 40% respondents are highly satisfied.

40%
0%
60%
0 0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

36
M.COM PART-1
Table 6
Table showing the satisfaction towards club facility in the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 35 40%
2 Satisfied 60 60%
3 Neutral 05 05%
4 Dissatisfied 05 05%
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above table it is clear that 60% of the respondents are satisfied, 35% of
the respondents are highly satisfied and remaining 5% respondents have neutral
opinion.
35%
60%
5%
5%
0%
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

37
M.COM PART-1
Table 7
Table showing the satisfaction of employees towards birthday gift provided
by the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 60 60%
2 Satisfied 40 40%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5 Highly dissatisfied 00 00%
Total 100 100%

Interpretation:
It is clear that more than then half of the respondents i.e., 60% are highly satisfied
and remaining 40% are satisfied with Birthday gift.
60%
0%
40%
0
0
0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

38
M.COM PART-1
Table 8
Table showing the satisfaction towards Transport facility provided by the
company
SI. No. Gender
Number of
respondents
Percentage of
responds
1 Highly Satisfied 35 35%
2 Satisfied 65 65%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above table majority of the employees responded that Transport facility
provided is satisfactory .
35%
0%
65%
0
0
0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

39
M.COM PART-1
Table 9
Table showing the satisfaction towards Commercial establishment provided
by the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
60 60%
2 Satisfied 40 40%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent
Interpretation:
Most of the employees responded that they are satisfied in commercial
establishment provided by the company.
60%
0%
40%
0
0
0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

40
M.COM PART-1
Table 10
Table showing satisfaction towards Community development provided by
the company.
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
30 30%
2 Satisfied 45 45%
3 Neutral 10 10%
4 Dissatisfied 15 15%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above table 45% are satisfied, 30% are highly satisfied and 10% have
neutral opinion and 15% are dissatisfied.
0%
10%
20%
30%
40%
50%
30%
45%
10%
15%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

41
M.COM PART-1
Table 11
Table showing response towards recreational facilities provided by the
company.
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
50 50%
2 Satisfied 45 45%
3 Neutral 00 00%
4 Dissatisfied 05 05%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent
Interpretation:
From the above table, we can say that 50% are highly satisfied and 45% are
satisfied and 5% are dissatisfied .
0%
10%
20%
30%
40%
50%
50%
45%
0%
5%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

42
M.COM PART-1
Table 12
Table showing response towards Provident fund facility provided by the
company.
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
45 45%
2 Satisfied 50 50%
3 Neutral 05 05%
4 Dissatisfied 05 05%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above table it is that 45% respondents are highly satisfied, 50% are
satisfied and 5% people have neutral opinion..
0%
10%
20%
30%
40%
50%45%
50%
5%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

43
M.COM PART-1
Table 13
Table showing response towards Rest room & Lunch room provided facility
by the company.
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
40 40%
2 Satisfied 45 45%
3 Neutral 10 10%
4 Dissatisfied 05 05%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above, we can that 40% are highly satisfied and 45% are satisfied and
10% respondents have neutral opinion, 5% are dissatisfied regarding Rest room &
Lunch room .
0%
10%
20%
30%
40%
50%
40%
45%
10%
5%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

No. of Respondents
UNITED INDIA INSURANCE COMPANY

44
M.COM PART-1
Table 14
Table showing response towards First Aid Facilities in the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
30 30%
2 Satisfied 70 75%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above table it is clear that 70% respondents are highly satisfied 30% are
highly satisfied with firs aid facilities in the company.
0%
10%
20%
30%
40%
50%
60%
70%
30%
70%
0%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

45
M.COM PART-1
Table 15
Table showing response towards Gym facility in the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly
Satisfied
35 35%
2 Satisfied 65 65%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5
Highly
dissatisfied
00 00%
Total 100 100%
Percentage of respondent

Interpretation:
From the above, we can say that more than half of the respondents are satisfied
and 35% of people are highly satisfied .
0%
10%
20%
30%
40%
50%
60%
70%
35%
65%
0%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

46
M.COM PART-1
Table 16
Table showing response towards Annual Health Checkup in the company
SI. No. Responses
Number of
respondents
Percentage of
responds
1
Highly Satisfied
45 45%
2 Satisfied 55 55%
3 Neutral 00 00%
4 Dissatisfied 00 00%
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent

Interpretation:
Less than half of the respondents are highly satisfied and more than half of the
respondents are satisfied with the annual health checkup in the company.

0%
10%
20%
30%
40%
50%
60%
45%
55%
0%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

47
M.COM PART-1
Table 17
Table showing response towards Treatment of Accident and Injury in the
company
SI. No. Responses
Number of
respondents
Percentage of
responds
1 Highly Satisfied 25 25%
2 Satisfied 70 70%
3 Neutral 05 05%
4 Dissatisfied 00 00%
5 Highly dissatisfied 00 00%
Total 100 100%
Percentage of respondent

Interpretation:
70% of the respondents are satisfied and 20% of the respondents are highly
satisfied and 5% of the respondents have neutral opinion.
25%
70%
5%
0%
0
0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
No. of Respondents
UNITED INDIA INSURANCE COMPANY

48
M.COM PART-1






Table 18
Table showing response towards Co-operative society provided by the
company
S
I.
N
o.
Respons
es
Number
of
responde
nts
Percent
age of
respond
s
1
Highly
Satisfied
50 50%
2 Satisfied 45 40%
3 Neutral 05 05%
4
Dissatisf
ied
00 00%
5
Highly
dissatisfi
ed
00 00%
Total 100 100%
Percentage of respondent
UNITED INDIA INSURANCE COMPANY

49
M.COM PART-1

1
Percentage of respondents

Interpretation:

From the above table it is clear that exact half of the respondents are highly
satisfied, 45% are satisfied and only 5% of the respondents have neutral opinion
towards Co-operative facility provided by the company.


Table 19
Table showing opinion about loans And advances provided by the company
S
I.
Respons
Number
of
Percent
age of
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
50%
45%
5%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

50
M.COM PART-1
N
o.
es responde
nts
respond
s
1
Highly
Satisfied
35 35%
2 Satisfied 55 55%
3 Neutral 10 10%
4
Dissatisf
ied
00 00%
5
Highly
dissatisfi
ed
00 00%
Total 100 100%
Percentage of respondent

1
Percentage of respondents
0%
10%
20%
30%
40%
50%
60%
35%
55%
10%
0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

51
M.COM PART-1

Interpretation:
35% of the respondents are highly satisfied and 55% of the respondents are
satisfied, and 10% have neutral opinion. About loan facilities.




Table 20
Table showing response towards uniform & personal protective equipment
provided by the company
S
I.
N
o.
Respons
es
Number
of
responde
nts
Percent
age of
respond
s
1
Highly
Satisfied
55 55%
2 Satisfied 40 40%
3 Neutral 05 05%
4
Dissatisf
ied
00 00%
5
Highly
dissatisfi
00 00%
UNITED INDIA INSURANCE COMPANY

52
M.COM PART-1
ed
Total 100 100%
Percentage of respondent

Interpretation:

55% 0f the respondents are highly satisfied and 40% of the respondents are
satisfied and 5% have neutral opinion.






Table 21
55%
40%
5%
0%
0
0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

53
M.COM PART-1
Table showing opinion about Family Health Plan provided by the company
S
I.
N
o.
Respons
es
Number
of
responde
nts
Percent
age of
respond
s
1
Highly
Satisfied
45 45%
2 Satisfied 40 40%
3 Neutral 15 15%
4
Dissatisf
ied
00 00%
5
Highly
dissatisfi
ed
00 00%
Total 100 100%
Percentage of respondent

45%
40%
15%
0%
0
0
Highly stisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

54
M.COM PART-1


Interpretation:

From the above table it is clear that 45% of respondents are highly satisfied, and
40% of the respondents are satisfied and 15% have neutral opinion.





Table 22

Table showing Overall Satisfaction towards welfare facilities provided by the
company
S
I
.
N
o
Respons
es
Number
of
responde
nts
Percent
age of
respond
s
1 Highly
satisfied
20 20
2 Satisfied 80 80
UNITED INDIA INSURANCE COMPANY

55
M.COM PART-1
3 Neutral 00 00
4 Dissatisf
ied
00 00
5 Highly
dissatisfi
ed
00 00
Total 100 100


1
No. of Respondents

Interpretation:
0%
10%
20%
30%
40%
50%
60%
70%
80%
20%
80%
0% 0%
0%
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
UNITED INDIA INSURANCE COMPANY

56
M.COM PART-1
From the above table it is clear that 80% of the respondents are satisfied and
remaining 20% of the respondents are highly satisfied towards welfare facilities
provided by the company. No employee is dissatisfied.



FINDINGS

 Canteen facility, Medical facility provided by the company is satisfactory.
 The facility like loan and advances, staff product purchase, provided by the company are
good.
 Providing birthday gift to the employee is good..
 Regarding overall satisfaction towards welfare measures, the response is good.
 Most of the respondents responded that the taste of food provided by the company is
satisfactory.
 Satisfaction towards basic facilities response is satisfactory.
 Most of the employees response towards education facility is very good.
 The opinion of the employees regarding the gym facility is good.
 Transport facility provided by the company is satisfactory.
 The employee respondent on commercial establishment is good.
 Co-operative society provided by the company is very good.
 The facility of community development is also good.
UNITED INDIA INSURANCE COMPANY

57
M.COM PART-1
 The facility of rest room &lunch room facility is good.
 Most of the respondents responded that annual medical checkup is good.
Remaining employees showed neural opinion in accident and injury facility and
in ambulance facility.
 The staff product purchase scheme and leave facility, transport facility, family health
plan provided by the company are good.
 Most of the respondents showed their satisfaction towards safety measures provided by
the company is very good..






CONCLUSION

All the statutory and non-statutory measures are provided to employees as per the
standard measures, which improves employee‟s satisfaction and increase
productivity.
Any organization success and growth depends on employees. The company may
have rich resources of capital, material, infrastructure, machines and technology
but if the quality of manpower is not good, the organization cannot succeed.
Employee welfare plays a vital role in every organization. An the quality and
UNITED INDIA INSURANCE COMPANY

58
M.COM PART-1
productivity of manpower depends on the welfare measures provided by the
organization.
By conducting this study I have acquired and in-depth knowledge regarding
employee welfare and how it contributes towards organizations success. I would
like to conduct a further deep study in employee welfare if I get an opportunity.
This study is very helpful for may career in HR field.






UNITED INDIA INSURANCE COMPANY

59
M.COM PART-1

SUGGESTIONS & RECOMMENATIONS

 The company may consider taking necessary steps in improving variety of items in the and
hygiene.
 Company can also set up more sports, cultural activities and family get together witch
improve employee satisfaction and productivity.
 Provide a chance in open house meeting to employees to express their views.

 Extra hours worked can be rewarded with over time.
 Proper care should be taken when employee working in dangerous machine.
 The facility of washroom must be improved.

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