5.10.5 Click2Pay
Content
Tiltproof Incorporated Document No. Effective Date Revision Date Approval 5.10.5 07/04/2007 GN
Payment Processor Reconciliation for Click2Pay
1.0 Purpose:
This document establishes how to handle payment processor reconciliation for Click2Pay.
2.0 Persons Affected:
1) Cashier Team Leads 2) Supervisors
3.0 Forms, Checklists, Flowchart:
1) Printable version: \\tpfs1nw\workflow$\HANDBOOK-CASHIER TL AND ABOVE\Print Versions\Cashier TL and Above Handbook\5.10.5 Click2Pay.doc
4.0 Policy:
A) Contact Information The merchant account is <https://acm.wirecard.com/general/login/login.html>. 1-888-254-2729 is their phone number. Include David Quach <[email protected] > on all important payment processor related emails (i.e. processor policy inquiries, replenishment requests).
B) When to use Account Lookups 1) Account look ups are performed to: verify the status of completed transactions on behalf of players confirm player contact information matches the owner of a processor account when fraud or invalid information is suspected 1) Click2Pay site does not function properly in the Firefox browser.
Tiltproof Incorporated
5.0 Procedure:
A) Transaction Search 1) Go to <https://acm.wirecard.com/general/login/login.html>. 2) Log in with the username and password 3) Select the “+” next to “Search for…” to expand the folder 4) Select “C2P Transactions” 5) Select the funnel shaped object under the words “Transaction Search” to receive a search criteria pop up 6) Select the appropriate date range (year-mm-dd) 7) Next to “Merchant Transaction ID:” enter the Transfer IX followed by “00000000” If looking up a transaction with the Click2Pay transaction number, enter it next to “Request ID” You can also locate transactions by entering the player’s email address next to “Account Name:” and this will allow a review of all the player’s transactions within the specified date range 8) Select Search If the search is successful, you can see further details of the account holder by clicking on the person icon next to “Target Entity”. 9) Select the “Addr.” Tab on the pop up that will appear to view the account holder’s address. B) ProcessingFailed Deposits 1) Open the “Deposit” queue in WAT 2) Select transactions with a “ProcessingFailed” status. 3) Look up the transaction in the payment processors merchant site as per “A) Transaction Search”.
4) a) Success Enter appropriate “Request ID” (Transfer IX for the transaction as found in WAT) next to “Auth Code 1:” Notate “C2P DEP: approved by processor” Select “Accept Deposit” b) Declined or Processing Fail the transaction in WAT by selecting the “Fail” tab Notate “C2P DEP: declined/processing on C2P site.”
c) Not found on Click2Pay site
Tiltproof Incorporated Fail the transaction in WAT by selecting the “Fail” tab Notate “C2P DEP: not found on processor
site.”
C) ProcessingFailed Withdrawals 1) Open the “Withdrawal” queue in WAT a) Success Enter the Request ID (or Transfer IX as the authorization code. Select “Accept Deposit” b) Declined or Processing Fail the Transaction in WAT by selecting the “Decline” tab, selecting “Other” for the “Reason Code” c) Not found on Click2Pay site Fail the Transaction in WAT by selecting the “Decline” tab, selecting “Other” for the “Reason Code” d) If the withdrawal failed another one must be initiated manually. See part D. e) Email the player wd.manual from Kana to let them know there was an error in their first transaction and we have resubmitted it. D) Manual Withdrawals 1) Find the player in WAT 2) Select “W/D” from the Player Shortcuts section.
3) Enter the amount of the withdrawal. 4) Select a “Reason Code” Presently there is only “Other”. 5) In the “Note” box explain why the withdrawal request is being manually initiated. 6) Double check the amount entered and the player ID. 7) Select “Submit”.
Tiltproof Incorporated E) Contacting the Processor Send reversal status and confirmation inquiries to <[email protected] > from the <[email protected]> email address. BCC: <[email protected]> on reversal and inquiry requests. Include David Quach <[email protected]> on all important payment processor related emails (i.e. processor policy inquiries, replenishment requests).
6.0 Definitions:
7.0 Revision History:
Payment Processor Reconciliation for Click2Pay
1.0 Purpose:
This document establishes how to handle payment processor reconciliation for Click2Pay.
2.0 Persons Affected:
1) Cashier Team Leads 2) Supervisors
3.0 Forms, Checklists, Flowchart:
1) Printable version: \\tpfs1nw\workflow$\HANDBOOK-CASHIER TL AND ABOVE\Print Versions\Cashier TL and Above Handbook\5.10.5 Click2Pay.doc
4.0 Policy:
A) Contact Information The merchant account is <https://acm.wirecard.com/general/login/login.html>. 1-888-254-2729 is their phone number. Include David Quach <[email protected] > on all important payment processor related emails (i.e. processor policy inquiries, replenishment requests).
B) When to use Account Lookups 1) Account look ups are performed to: verify the status of completed transactions on behalf of players confirm player contact information matches the owner of a processor account when fraud or invalid information is suspected 1) Click2Pay site does not function properly in the Firefox browser.
Tiltproof Incorporated
5.0 Procedure:
A) Transaction Search 1) Go to <https://acm.wirecard.com/general/login/login.html>. 2) Log in with the username and password 3) Select the “+” next to “Search for…” to expand the folder 4) Select “C2P Transactions” 5) Select the funnel shaped object under the words “Transaction Search” to receive a search criteria pop up 6) Select the appropriate date range (year-mm-dd) 7) Next to “Merchant Transaction ID:” enter the Transfer IX followed by “00000000” If looking up a transaction with the Click2Pay transaction number, enter it next to “Request ID” You can also locate transactions by entering the player’s email address next to “Account Name:” and this will allow a review of all the player’s transactions within the specified date range 8) Select Search If the search is successful, you can see further details of the account holder by clicking on the person icon next to “Target Entity”. 9) Select the “Addr.” Tab on the pop up that will appear to view the account holder’s address. B) ProcessingFailed Deposits 1) Open the “Deposit” queue in WAT 2) Select transactions with a “ProcessingFailed” status. 3) Look up the transaction in the payment processors merchant site as per “A) Transaction Search”.
4) a) Success Enter appropriate “Request ID” (Transfer IX for the transaction as found in WAT) next to “Auth Code 1:” Notate “C2P DEP: approved by processor” Select “Accept Deposit” b) Declined or Processing Fail the transaction in WAT by selecting the “Fail” tab Notate “C2P DEP: declined/processing on C2P site.”
c) Not found on Click2Pay site
Tiltproof Incorporated Fail the transaction in WAT by selecting the “Fail” tab Notate “C2P DEP: not found on processor
site.”
C) ProcessingFailed Withdrawals 1) Open the “Withdrawal” queue in WAT a) Success Enter the Request ID (or Transfer IX as the authorization code. Select “Accept Deposit” b) Declined or Processing Fail the Transaction in WAT by selecting the “Decline” tab, selecting “Other” for the “Reason Code” c) Not found on Click2Pay site Fail the Transaction in WAT by selecting the “Decline” tab, selecting “Other” for the “Reason Code” d) If the withdrawal failed another one must be initiated manually. See part D. e) Email the player wd.manual from Kana to let them know there was an error in their first transaction and we have resubmitted it. D) Manual Withdrawals 1) Find the player in WAT 2) Select “W/D” from the Player Shortcuts section.
3) Enter the amount of the withdrawal. 4) Select a “Reason Code” Presently there is only “Other”. 5) In the “Note” box explain why the withdrawal request is being manually initiated. 6) Double check the amount entered and the player ID. 7) Select “Submit”.
Tiltproof Incorporated E) Contacting the Processor Send reversal status and confirmation inquiries to <[email protected] > from the <[email protected]> email address. BCC: <[email protected]> on reversal and inquiry requests. Include David Quach <[email protected]> on all important payment processor related emails (i.e. processor policy inquiries, replenishment requests).
6.0 Definitions:
7.0 Revision History:
