Accenture

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Accenture plc

Company Profile
Publication Date: 30 Jun 2011

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Accenture plc

ABOUT DATAMONITOR
Datamonitor is a leading business information company specializing in industry analysis. Through its proprietary databases and wealth of expertise, Datamonitor provides clients with unbiased expert analysis and in depth forecasts for six industry sectors: Healthcare, Technology, Automotive, Energy, Consumer Markets, and Financial Services. The company also advises clients on the impact that new technology and eCommerce will have on their businesses. Datamonitor maintains its headquarters in London, and regional offices in New York, Frankfurt, and Hong Kong. The company serves the world's largest 5000 companies. Datamonitor's premium reports are based on primary research with industry panels and consumers. We gather information on market segmentation, market growth and pricing, competitors and products. Our experts then interpret this data to produce detailed forecasts and actionable recommendations, helping you create new business opportunities and ideas. Our series of company, industry and country profiles complements our premium products, providing top-level information on 10,000 companies, 2,500 industries and 50 countries. While they do not contain the highly detailed breakdowns found in premium reports, profiles give you the most important qualitative and quantitative summary information you need - including predictions and forecasts.

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Accenture plc
TABLE OF CONTENTS

TABLE OF CONTENTS
Company Overview..............................................................................................4 Key Facts...............................................................................................................4 Business Description...........................................................................................5 History.................................................................................................................10 Key Employees...................................................................................................18 Key Employee Biographies................................................................................20 Major Products and Services............................................................................29 Revenue Analysis...............................................................................................31 SWOT Analysis...................................................................................................33 Top Competitors.................................................................................................41 Company View.....................................................................................................42 Locations and Subsidiaries...............................................................................45

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Accenture plc
Company Overview

COMPANY OVERVIEW
Accenture (or “the company”) is a global management consulting, technology services and outsourcing company. The company has experience, capabilities across most of the industries and business functions. Its business is structured around five operating groups, which together comprise 19 industry groups. Accenture provides services to its customers through a global delivery network of over 50 centers. It mainly operates in Americas and Europe, Middle East and Africa (EMEA). The company is headquartered in Dublin, Ireland and employs 204,000 people. The company recorded revenues of $21,550.6 million during the financial year ended August 2010 (FY2010), a decrease of 0.1% over 2009. The operating profit of the company was $2,914.8 million in FY2010, an increase of 10.2% over 2009. Its net profit was $1,780.7 million in FY2010, an increase of 12% over 2009.

KEY FACTS
Head Office Accenture plc 1 Grand Canal Square Grand Canal Harbour Dublin 2 IRL 353 1 646 2000 353 1 646 2020 http://www.accenture.com

Phone Fax Web Address

Revenue / turnover 21,550.6 (USD Mn) Financial Year End Employees New York Ticker August 204,000 ACN

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Accenture plc
Business Description

BUSINESS DESCRIPTION
Accenture (or “the company”) is one of the leading providers of management consulting, technology services and outsourcing services in the world. The company provides services to its customers through a global delivery network of over 50 centers. It has offices and operations in more than 200 cities in 53 countries. The company's business is structured around five operating groups, which together comprise 19 industry groups. For financial reporting purposes, the company's operating groups are considered as reportable segments. The five operating groups of the company include products, communications and high tech, financial services, resources, and health and public service. The products operating group comprises air freight and travel services; automotive; consumer goods and services; industrial equipment; infrastructure and transportation services; life sciences; and retail industry groups. The air freight and travel services industry group serves airlines, freight and logistics companies across all modes of transport, and travel services companies, including hotels, tour operators, rental car companies and cruise operators. Accenture helps its clients in developing and implementing networks, integrating supply chains, developing procurement strategies, and building improved customer-relationship-management (CRM) capabilities. The company also offers industry-specific solutions, such as Navitaire for the airline industry and a proprietary shipment-management solution for the freight and logistics industry. The automotive industry group works with auto manufacturers, dealers, retailers and service providers. It enables clients to develop and implement solutions focused on product development and commercialization, customer service and retention, channel strategy and management, branding, buyer-driven business models, cost reduction, CRM and integrated supplier partnerships. The consumer goods and services industry group provides services to food and beverage, alcoholic beverage, household goods and personal care, tobacco and fashion/apparel manufacturers and agribusiness and consumer health companies around the world. Its service offerings address clients’ large-scale enterprise resource planning (ERP) strategy and implementation, sales and marketing transformation, working-capital productivity improvement and supply chain collaboration. The group also helps clients in building operating models that facilitate processes focused on improved outcomes for users, employees, customers and suppliers. The industrial equipment industry group serves the industrial and electrical equipment, automotive supplier, consumer durable and heavy equipment industries. It enables the clients to increase operating and supply chain efficiencies by improving processes and leveraging technology. The group also helps clients in generating value from strategic mergers and acquisitions. In addition, the industrial equipment industry group develops and deploys solutions in the areas of cloud computing,

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Business Description

channel management, collaborative product design, remote field maintenance, enterprise application integration and outsourcing. The infrastructure and transportation services industry group offers service to companies in the construction, infrastructure-management (ports, airports, seaports and road-tolling facilities) and mass-transportation industries. It offers solutions to improve clients’ information technology (IT) and CRM, network efficiency, supply chain integration, develop procurement and electronic business marketplace strategies, and in managing maintenance, repair and overhaul processes and expenses. The group also provides transport-infrastructure (railroad, airport, and seaport) and urban-infrastructure services, including project management, fare management and transport operations services. The life sciences industry group works with pharmaceutical, biotechnology, medical products and other companies across the life-sciences value chain and provides services, including large-scale business and technology transformation, targeted business performance improvement, and post-merger integration. It focuses primarily on research and development (R&D), supply chain, manufacturing, marketing and sales, and select back-office functions. The life sciences industry group also operates life sciences-specific business process and IT outsourcing services across all geographies in the global industry. The retail industry group serves a range of retailers and distributors, including supermarkets, department stores, specialty premium retailers and large mass-merchandise discounters. Its service offerings address new ways of reaching the retail trade and consumers through precision marketing; maximize brand synergies and cost reductions in mergers and acquisitions; improve supply chain efficiencies through collaborative commerce business models; and enhance the efficiency of internal operations. The communications and high tech operating group provides management consulting, technology, systems integration and outsourcing services and solutions to the communications, electronics and high tech, media and entertainment industries. The communications industry group serves many of the world’s leading wireline, wireless, cable and satellite communications and service providers. It provides a range of services that enable clients’ to increase margins, improve asset utilization, improve customer retention, increase revenues, reduce overall costs and speed up sales cycles. The group also offers a solutions portfolio that addresses major business and operational issues related to sales and service channels, new product innovation, network functions, corporate functions and IT. The electronics and high tech industry group provides services to communications technology, consumer technology, enterprise technology, semiconductor, software and aerospace/defense segments. It offers services in areas, including strategy, engineering services, enterprise resource management, CRM, embedded software solutions, sales transformation, supply chain management, embedded software development, human performance, and merger/acquisition activities, including post-merger integration. The group also provides solutions that address the business and operational challenges, such as new product innovation and development, customer service and support, sales and marketing, and global sales and operations effectiveness.

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Business Description

The media and entertainment industry group serves the broadcast, entertainment (television, music and movie), print, publishing and portal industries. It offers a range of services, including digital marketing, performance advertising, digital rights management, and digital content and media technologies to enable clients in managing, accessing, distributing and protecting content across multiple platforms and devices. The group also provides additional turn-key solutions through Origin Digital and Digiplug, specialized Accenture units that enable content owners and distributors adapt business processes and systems to enable digital monetization. The financial services operating group includes banking, capital markets, and insurance industry groups. The banking industry group helps retail and commercial banks and diversified financial enterprises in developing and executing strategies to target, acquire and retain customers; expanding product and service offerings; managing risk; complying with new regulatory initiatives; supporting integration related to mergers and acquisitions; and leveraging new technologies and distribution channels. The capital markets industry group enables investment banks, broker/dealers, asset-management firms, depositories, exchanges and clearing and settlement organizations in developing and implementing trading, asset-management and market-information-management systems and solutions. The insurance industry group helps property and casualty insurers, life insurers, reinsurance firms and insurance brokers in improving business processes, modernizing their technologies and improving the quality and consistency of risk selection decisions. It offers claims management solutions, insurance policy administration technology solutions, and a variety of outsourcing solutions. The resources operating group serves the chemicals, energy, forest products, metals and mining, utilities and related industries. The chemicals industry group works with a range of cross-section of industry segments, including petrochemicals, specialty chemicals, polymers and plastics, gases and agricultural chemical companies, among others. The group enables chemical companies to develop and implement new business strategies, redesign business processes, manage complex change initiatives, and integrate processes and technologies to achieve improved performance. The energy industry group serves a range of companies in the oil and gas industry, including upstream, downstream, oil services and clean-energy companies. Its primary areas of focus include helping clients optimize production, manage their hydrocarbon and non-hydrocarbon supply chains, streamline marketing operations and realize the full potential of third-party enterprise-wide technology solutions. In addition, the group’s multi-client outsourcing centers allow clients to increase operational efficiencies and exploit cross-industry synergies. The natural resources industry group serves the metals, mining, forest products and building materials industries. It enables clients, including mining companies in the coal, iron ore, copper and precious metals sectors; steel and aluminum producers; and lumber, pulp, papermaking, converting and packaging companies, to develop and implement new business strategies, redesign business processes, manage complex change initiatives, and integrate processes and technologies to achieve improved performance.

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Accenture plc
Business Description

The utilities industry group works with electric, gas and water utilities around the world. It offers CRM, workforce enablement, smart-grid development, supply chain optimization, and trading and risk management solutions. The group also provides a range of outsourced customer-care services to utilities and retail energy companies in North America. The health and public service operating group comprises health and public service industry groups. Through the company’s Connected Health initiative, the health industry group works with healthcare providers, government health departments, policy-making authorities/regulators, managed care organizations, health insurers and other industry-related organizations to improve the quality, accessibility and affordability of healthcare. The group’s primary offerings address a range of areas, including electronic health records and health information exchanges; back-office services for hospitals and health plans; sales and marketing; core administration services; health management services; claims excellence/cost containment; and corporate functions, including human resources, finance, procurement and IT. The public service industry group provides services designed to enable public service entities in increasing the efficiency of their operations, improving service delivery to citizens, and reducing their overall costs to address significant budget deficits. The group works primarily with defense, revenue, human services, health, postal, and justice and public-safety authorities or agencies. Its clients generally include national, state or local-level government organizations, as well as pan-geographic organizations. Accenture’s offerings fall under three growth platforms: management consulting, technology and business process outsourcing (BPO). The management consulting growth platform works closely with the professionals in the company’s operating groups and the other growth platforms. It is responsible for the development and delivery of the company’s strategic, operational, functional, industry, process and change consulting capabilities. This growth platform comprises CRM, finance and performance management, process and innovation performance, risk management, strategy, supply chain management, and talent and organization performance. The technology growth platform includes three service areas: systems integration consulting, technology consulting, and IT outsourcing. The company’s major systems integration consulting services and solutions include enterprise solutions and ERP, industry and functional solutions, information management services, cloud computing, custom solutions, software-as-a-service (SaaS), mobility solutions, and Microsoft solutions. Accenture offers technology consulting services and solutions, including IT strategy and transformation, enterprise architecture, infrastructure consulting, IT security consulting, application portfolio optimization and renewal, digital solutions, research and development, and Microsoft solutions. The company’s IT outsourcing solutions include application outsourcing and infrastructure outsourcing. Through BPO growth platform, Accenture offers clients across all industries a variety of BPO services for specific business functions and/or processes, including finance and accounting, human resources,

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Business Description

learning, procurement and customer contact, among others. The company also offers specialized BPO services tailored to clients in specific industries.

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Accenture plc
History

HISTORY
Accenture was formally established as a separate stand-alone business unit (Andersen Consulting) in 1989 after a restructuring of the Andersen Worldwide Organization. Andersen Consulting began work on one of its first major outsourcing assignments in 1991. This assignment involved managing BP Exploration's accounting, finance and support functions from a special center in Aberdeen, Scotland. In 1994, Andersen Consulting established research and development (R&D) centers in Palo Alto, the US and Sophia Antipolis, France. Until 2000, Andersen Consulting had contractual relationships with Andersen Worldwide and Arthur Andersen, an accounting firm. Arbitration proceedings between Andersen Consulting, and Andersen Worldwide and Arthur Andersen were completed in 2000. Subsequently, the company was separated from Andersen Worldwide and Arthur Andersen. Arbitration proceeding was the result of a payments dispute between Andersen Consulting and Arthur Andersen. As part of the separation process, the name of the company was changed to Accenture, effective from the start of year 2001, and it was followed by a major branding exercise. Subsequently, Accenture also became a public company and its stock was listed on the New York Stock Exchange in 2001. Later in the year, it acquired Epylon, a provider of hosted e-procurement solutions for government and education institutions in 2001. In 2003, Accenture and Microsoft jointly developed a new set of web enabled solutions built on the latter's technologies to support cross-functional communication business operations for service providers. In 2003, Accenture signed a contract to strengthen its outsourcing and information technology (IT) services capabilities by acquiring key assets of Systor, a Swiss IT services firm. Accenture and Aspen Technology jointly developed software aimed at helping chemical companies and petroleum refiners collect and analyze manufacturing and supply chain data in 2003. The company secured a five-year contract valued at $10 billion in 2004 to help the US Department of Homeland Security build a virtual border. In the same year, Accenture acquired Nomos Sistema, an Italy-based provider of life insurance administration and product management software systems. It completed the acquisition of Capgemini's North American Health practice in 2005, expanding the company's range of services to public and private sector health and life sciences organizations. During the same year, Navitaire, a wholly owned subsidiary of Accenture, expanded its hosted technology solutions for airlines with the acquisition of Forte Solutions' key assets, including airline customer contracts. Later in the same year, Accenture was awarded a contract to help the US Mint improve its business systems and processes. The contract was worth $87 million over five years. Also in 2005, the company acquired Media Audits, a leader in the measurement of return on advertising investment. In 2006, Accenture signed a seven-year business process outsourcing (BPO) contract to provide Unilever with a broad range of human resources services from recruitment to payroll processing and performance management in 100 countries. In the same year, the company acquired assets of

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History

Savista, expanding its range of bundled, back-office BPO capabilities; Pecaso, a IT firm specializing in SAP human capital management consulting and integration services for multinational corporations and governments; Hagberg Consulting Group, a strategic consulting company specializing in the assessment of organizational culture and its alignment with corporate strategy; Random Walk Computing, a technology consulting firm; Advantium, an international post audit firm; and NaviSys, a privately held company specializing in software solutions for the North American life insurance industry. Subsequently, Accenture opened a research and development technology laboratory in Bangalore (India). In the same year, Accenture agreed to transfer responsibility for the delivery of its obligations within the UK National Health Service's National Program for IT to CSC. Accenture retained responsibility for delivering picture archiving and communication systems. Towards the end of 2006, Accenture, Atos Origin, Getronics and KPN secured a seven-year contract with ING to jointly supply workplace services for 53,000 ING employees in Europe. Accenture signed a 10-year, $100 million BPO agreement with AIG Europe in 2007. In the same year, the company opened second Czech delivery center in Brno, which focuses on application outsourcing for European clients. Subsequently, Accenture completed a series of acquisitions, including Digiplug SAS, a Paris-based company providing outsourced mobile-content repurposing and distribution services to the music and communications industries; Mediasenz, an Australian-based media auditor; George Group, a privately held firm specialized in process improvement; H.B. Maynard, a private consulting, software, and training firm; Corliant, a privately held technology consulting firm providing deployment and support services for advanced internet protocol (IP) networks; and MAXIM Systems, an employee-owned defense consulting firm that provides advanced engineering and technical services in the areas of command and control, multi-level security and satellite communications. During the same year, the company announced plans to expand its management consulting capabilities in India to serve clients globally and support its clients in the domestic market. As part of the plan, Accenture opened a Management Consulting Center of Excellence in Gurgaon, India and also announced plans to open management consulting centers in Bangalore, Mumbai and Chennai cities of India to serve growing domestic business and the company's global clients. Accenture acquired Gestalt, a privately held defense consulting firm based in Camden, New Jersey, that provides mission-support services to the US Department of Defense in 2008. In the same year, the company expanded its digital media and entertainment capabilities with the introduction of copyright and royalty administration services. Subsequently, Accenture expanded its operations in Canada with the opening of a new delivery center in Mississauga. The company acquired Memetrics Holdings and Maxamine in 2008. The acquisitions expanded its digital marketing sciences services capabilities. In 2008, Eisai and Accenture Japan signed global outsourcing agreement under which Accenture would provide Eisai with clinical data management services through its delivery center in Chennai, Tamil Nadu, India. In the same year, Accenture selected to provide the next-generation digital supply chain for the international division of Universal Music Group, the world's largest music company.

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History

Later in 2008, Accenture and Sun Microsystems introduced a new technology solution, Accenture Smart Identity Solution, for businesses and governments to protect their information systems from growing security threats. Subsequently, Accenture strengthened its systems integration and outsourcing capabilities for European clients with the integration of its delivery center in Casablanca, Moroccan into its global delivery network. In 2008, Accenture completed the acquisition of SOPIA, a privately held, Tokyo-based consulting and IT solutions company specializing in Oracle systems integration. Also, the company continued to expand its global delivery center network by opening a delivery center in Monterrey, Mexico to strength its systems integration and outsourcing capabilities for clients in North America. In the same year, Accenture acquired the business of AddVal Technology, a privately owned provider of end-to-end shipment-management products and services to global freight-management and airline-cargo companies. Subsequently, the company was part of the Lockheed Martin team to which the Federal Bureau of Investigation awarded a 10-year contract worth potentially $1 billion to develop and implement the FBI's Criminal Justice Information Services (CJIS) Division's next generation identification (NGI) program, an enhanced identification system utilizing biometric technology. In the same year, the company acquired ATAN, a privately held provider of industrial IT and automation solutions based in Belo Horizonte, Brazil. Later, in the same year, the company expanded its global delivery network by opening the Accenture delivery center in Noida in the National Capital Region of Delhi, India. Accenture and SAP introduced an enhanced offering, in 2008, that combines Accenture's industry expertise and business process knowledge with the innovative SAP Trade Promotion Management application. In the same year, the company entered in to a 10-year, $550 million agreement with Bristol-Myers Squibb to provide a range of finance and accounting and application development and maintenance services. In 2009, Accenture established a global mobility business, Accenture Mobility Operated Services, which offers a mobile services store that includes the design, delivery and management of a broad portfolio of vertical mobility applications using Accenture's software platform for mobile applications. In the same year, the company and Cisco introduced four new solutions, based on Cisco's data center platform, the Unified Computing System, that are designed to help large enterprises improve the scalability and reduce the total cost of their IT architectures. Subsequently, Accenture formed the Accenture Intelligent City Network bringing together utilities and city authorities around the world who are committed to deploying smart electric grids.The company also signed a two-year, agreement with Banco Santander to support the bank's global operations. During the same year, the company opened a Management Consulting Innovation Center in Singapore. The company signed a five-year IT outsourcing agreement with Scripps Networks Interactive, a developer of lifestyle-oriented content for television and the internet, to provide a range of IT services, in 2009. The company also signed a five-year application outsourcing contract with BMW Group, one of the world's foremost car manufacturers, to consolidate its IT processes. Subsequently, The European Space Agency awarded Accenture a four-and-a-half year technology services and application outsourcing contract to support the agency's Financial Management Reform program.

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In 2009, Accenture introduced an enhanced version of Alnova Financial Solutions, its core banking platform. In the same year, the company signed a five-year application co-sourcing contract with British American Tobacco to help the company improve the design, development and implementation of information technology solutions for its business operations. Subsequently, Accenture and Oracle expanded their global network of development centers with the opening of the Accenture Innovation Centers for Oracle in Tokyo and in Istanbul. The company completed the change in its place of incorporation to Ireland from Bermuda in 2009. During the same year, Accenture launched the Accenture Innovation Center for Health in response to the growing global demand for insights into and strategies to confront the top health issues and challenges affecting citizens worldwide. Subsequently, Accenture completed acquisition of the professional services unit of Nokia. In the same year, the company and Nokia Siemens Networks signed three-year IT application management services agreement. Later, in the same year, Accenture and Adchemy, the provider of audience relationship management (ARM), formed a global alliance 2009 to help large companies and their agency partners build more effective digital experiences with their customers. At the end of 2009, the company launched a service-based technology platform to help public agencies manage a range of citizen services in an integrated manner to lower technology and management costs and improve service delivery. In January 2010, Accenture and NetHope, with funding from the Rockefeller Foundation, launched the first global IT help desk for international non-government organizations (NGOs). In the same month, Accenture expanded its global network of industry solution centers with the opening of the Accenture Innovation Center for Automotive and Industrial Manufacturing in Detroit. Subsequently, the company and Oracle agreed to jointly develop integrated software packages to address the growing needs of social service agencies for technology solutions to handle rising workloads. The company launched a global risk management consulting service line to help companies better identify, manage and mitigate risks and make greater strategic use of risk data and information to support their decision-making processes in February 2010. In the same month, Accenture acquired RiskControl, a privately held risk consulting company based in Rio de Janeiro, to complement and expand its risk service offerings in the growing Brazilian market. Subsequently, Accenture and SAS plan to expand their strategic relationship by jointly developing, implementing and managing next-generation predictive analytics solutions. Also, the company received a five-year IT and application management contract from ITV. In the same month, Delhaize Belgium awarded Accenture a multi-year contract to support the implementation of an integrated supply chain ERP platform. In March 2010, Accenture opened a threat analysis center in San Antonio, Texas, in response to growing demand for data-centric security services. In the same month, the company as part of agreement AT&T gained access to AT&T Business Exchange, a feature of the AT&T Telepresence Solution that allows multiple companies in different locations to connect to one another using Cisco Telepresence, a video conferencing technology. Subsequently, the company introduced a new mobile financial transaction software solution for telecommunications service providers and large banks. Later, in the same month, Accenture launched the Accenture Intelligent Network Data Enterprise, a data management platform to help utilities design, deploy and manage smart grids.

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The company introduced Over-The-Top TV (OTT TV) solution that helps video service providers in providing a unified customer experience across devices and platforms and gives consumers more choice and control in their digital homes in April 2010. Subsequently, Accenture and Hanwha S&C signed an eight-year collaboration agreement to jointly market IT solutions and services to insurers, securities firms and banks in South Korea. The two companies also signed an eight-year agreement to jointly provide application management services to Hanwha Group’s financial services affiliates. In the following month, Anadolu Sigorta, the leading Turkish property and casualty (P&C) insurer, selected Accenture’s claims solution to support its transformation program. In the same month, the company launched newly enhanced claims and policy administration solutions designed to enhance P&C and life insurers’ process automation and multi-channel distribution integration. The US Department of the Navy awarded Accenture an indefinite delivery/indefinite quantity (IDIQ) contract to provide financial management services to support the Navy’s Office of Financial Operations in its implementation of the department’s Financial Improvement Program (FIP) in June 2010. In the same month, the company acquired assets from CadenceQuest, a privately-held Arlington, Virginia-based company specializing in customer data and analytics for retailers. Also, the company introduced two new solutions designed to help Japanese companies comply with International Financial Reporting Standards (IFRS) as they convert from the Japanese J-GAAP accounting requirements to IFRS. In July 2010, Accenture signed a five-year BPO contract with Statoil, an international energy company with operations in 40 countries, to manage the company’s accounts payables processes. In the same month, the company acquired Acceria, a privately held company based in France that specializes in providing business processes and methodologies dedicated to the after-sales operations of industrial companies. Subsequently, The Taxation and Customs Union Directorate General (DG TAXUD) awarded Accenture an IT systems management and development contract worth E49.3 million ($65.5 million) to support the European Commission’s CUST-DEV2 program, which is designed to introduce a harmonized, centralized and paperless customs system (eCustoms) across the EU by 2013. Also, in the same month, Unique Identification Authority of India (UIDAI) awarded a contract to the company to implement the core biometric identification system in support of the “Aadhaar” program. The Singapore Ministry of Health awarded Accenture a contract to implement the National Electronic Health Record (NEHR) system in August 2010. In the same month, Wizz Air, Central and Eastern Europe’s largest low cost airline, renewed its agreement with Navitaire, a wholly owned subsidiary of Accenture, for its distribution, reservation, and departure control services to support its high-growth business plans over the next 10 years. Subsequently, Educational Testing Service (ETS), the leading provider of education assessments and psychometric research, awarded the company a seven-year, $160 million contract extension to continue managing its supply chain, under a BPO agreement. In the following month, Accenture and Stanford Hospital & Clinics agreed to work on a seven-year, connected health technology initiative to improve patient care and operational efficiency. In September 2010, the company awarded a four-year, $73 million contract, by the US Defense Logistics Agency (DLA) to integrate DLA’s energy supply chain into its enterprise business system (EBS) program.

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In the same month, Baltimore Gas and Electric (BGE), a subsidiary of Constellation Energy, partnered with Accenture and Oracle to implement a smart meter network for its 1.2 million customers. The company introduced large scale biometric identity matching solution for public service agencies in October 2010. Also, the US Social Security Administration (SSA) selected the company as a prime contractor under the Information Technology Support Services Contract (ITSSC) that will be used to acquire a range of IT systems development and modernization services. The value of Accenture's share of the contract is estimated at $700 million. In the same month, Takeda Pharmaceuticals awarded Accenture a multi-year application and infrastructure outsourcing contract. Subsequently, the company signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015. In November 2010, the company acquired Knowledge Rules, a Philadelphia-based consulting company that focuses exclusively on implementing and integrating business solutions using Pegasystems’ business process management (BPM) software. In the same month, Accenture also acquired Beijing Genesis Interactive Technology (Mogenesis), a Beijing-based embedded software services company that provides mobile software outsourcing services and solution licensing for companies in China. Subsequently, Accenture and BMC Software expanded their long-standing relationship with two technology agreements, one for the joint development and implementation of BMC business service management (BSM) solutions and another for the provision of consulting and integration services to BMC’s Professional Services organization. Accenture acquired the sourcing services and BPO services assets of Ariba in November 2010. In the same month, the Centers for Disease Control and Prevention (CDC) selected Accenture as a prime contractor on its 10-year, IDIQ CDC Information Management Services (CIMS) contract that will be used to acquire a range of IT services and applications that support CDC’s global public health initiatives. Accenture’s share of this contract is estimated at $300 million. At the end of the same month, Accenture announced plans to open a research, development and innovation centre in Dublin, Ireland, to develop predictive analytics solutions for clients worldwide. In December 2010, the company and NHN, a leading internet content service operator in South Korea, signed an agreement to collaborate in the development of applications for smartphones in South Korea. In the same month, Accenture expanded its relationship with the Universal Music Group (UMG), the world’s largest music company, to roll out its retail services platform, which uses a “hosted model” for content delivery, on a worldwide basis. Subsequently, Accenture signed a five-year contract with Magneti Marelli to collaborate in the design and development of the company’s in-vehicle infotainment (IVI), telematics and embedded software initiatives. Also, in the same month, Accenture named one of the prime contractors eligible to compete for services as part of the Federal Bureau of Investigation (FBI) IT supplies and support services contracting vehicle that has a $30 billion ceiling. The value of the contract to Accenture is estimated at $100 million. Accenture acquired CAS Computer Anwendungs- und Systemberatung (CAS), a Germany-based provider of CRM and mobility software focused on retail execution and trade promotions for the consumer products industry, in January 2011. In the same month, the Office of the National Coordinator for Health Information Technology (ONC) awarded the company a two-year contract to

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Accenture plc
History

help identify the standards and specifications that facilitate the exchange of data across the evolving healthcare system. Also, in the same month, Accenture signed a five-year contract with Carlsberg to provide application services to the European operations of Carlsberg Breweries. In February 2011, Accenture and NetApp expanded their relationship with agreements on technology services, and joint development and delivery of new storage-enabled enterprise solutions. In the same month, Consip, a public company owned by the Italian Ministry of Economy and Finance (MEF) with responsibility for public procurement, awarded Accenture a four-year contract worth $6 million to develop, build and maintain an eProcurement system. The company received a five-year contract from the City of London Corporation to help it reduce its procurement costs by creating a new procurement shared service center in March 2011. In the same month, Accenture awarded a two year IT services contract by Israel Electric Corporation, Israel’s monopoly power supplier. Subsequently, the UK Ministry of Justice awarded Accenture a five-year contract to implement a new shared services solution to support the management of its human resources, payroll, finance and procurement operations. Also, Accenture entered into a multi-year contract in which it will provide the Netherlands-based global logistics company CEVA with finance and accounting BPO, and management consulting services. At the end of the same month, the company announced it will enable postal agencies worldwide to offer digital mail, a digital version of printed mail securely delivered to an online mailbox. In April 2011, Accenture extended its contract to provide RSA UK with insurance BPO services for four additional years. In the same month, the company expanded its global network of analytics innovation centers with the opening of a new center in Barcelona, Spain. Subsequently, Accenture formed collaboration with Anheuser-Busch InBev (AB InBev) on a digital merchandising pilot aimed at enhancing the efficiency of the leading global brewer’s merchandising activities at the point of sale, and increasing product sales. At the end of the same month, Nokia and Accenture announced plans for a strategic collaboration in which Nokia would outsource its Symbian software activities and transition about 3,000 employees to Accenture. At the same time, Accenture would provide mobility software services to Nokia for future smartphones. The company and SAP planned to jointly develop and manage the deployment of new enterprise mobility solutions leveraging Sybase Unwired Platform coupled with Accenture Mobility Services enterprise mobility offerings in May 2011. In the same month, Accenture launched enhanced property and casualty insurance software platforms: The Accenture Claim Components and The Accenture Policy Components. Subsequently, the company also upgraded its life insurance platform to support faster product launches, reduced costs, and easier global expansion. In June 2011, Accenture enhanced its capabilities in the Middle East through an agreement to form a joint venture with Saudi Arabia-based Al Faisaliah Group (Al Faisaliah) through the acquisition of a majority stake in Al Faisaliah Business & Technology Company (FBTC), an Al Faisaliah subsidiary. In the same month, the company selected TBWA Worldwide as its new global advertising agency of record and Tag Worldwide as its new global production agency. Subsequently, Nokia and Accenture finalized an agreement for Nokia to outsource Symbian software development and support activities to Accenture. Also, in the same month, the US Air Force’s Electronic Systems Center Capabilities

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Accenture plc
History

Integration Directorate awarded Accenture a 24 -month contract worth $17.2 million to conduct risk reduction and prototyping for advanced command and control services.

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Accenture plc
Key Employees

KEY EMPLOYEES
Name
Pierre Nanterme William D. Green Sir Mark Moody-Stuart Dina Dublon Charles H. Giancarlo Dennis F. Hightower Nobuyuki Idei William L. Kimsey Robert I. Lipp Marjorie Magner Blythe J. McGarvie Wulf von Schimmelmann Kevin M. Campbell Gianfranco Casati Martin I. Cole Anthony G. Coughlan Pamela J. Craig Johan G. Deblaere Karl-Heinz Floether Mark Foster

Job Title
Chief Executive Officer Chairman Lead Director Director Director Director Director Director Director Director Director Director

Board
Executive Board Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board

Compensation

299998 USD 254963 USD 249998 USD

279522 USD 252492 USD 252492 USD 249963 USD 264963 USD 254963 USD 6086081 USD

Group Chief Executive – Technology Senior Management Group Chief Executive – Products Group Chief Executive – Communications and High Tech Principal Accounting Officer Chief Financial Officer Chief Operating Officer International Chairman Group Chief Executive –Global Markets and Management Consulting Group Chief Executive – North America Chief Performance Officer Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management

6707399 USD

5657549 USD

Robert N. Frerichs* Jeffrey D. Osborne Stephen J. Rohleder Michael J. Salvino Julie Spellman Sweet Sander van't Noordende

Senior Management Senior Management 5431944 USD

Group Chief Executive – Health and Senior Management Public Service Group Chief Executive – Business Process Outsourcing General Counsel, Secretary and Chief Compliance Officer Group Chief Executive – Management Consulting Senior Management Senior Management Senior Management

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Key Employees

Name
Richard A. Lumb Lori L. Lovelace Adrian J. Lajtha Shawn Collinson Jean-Marc Ollagnier Donald J. Rippert David Rowland Jill Smart Roxanne Taylor David Thomlinson Diego Visconti Vicente Moreno Harsh Manglik Gong Li Roger Ingold Chikatomo Hodo

Job Title
Group Chief Executive - Financial Services Executive Director – Office of the CEO Chief Leadership Officer Chief Strategy Officer

Board
Senior Management Senior Management Senior Management Senior Management

Compensation

Group Chief Executive – Resources Senior Management Chief Technology Officer and Managing Director – Technology Senior Vice President – Finance Chief Human Resources Officer Chief Marketing and Communications Officer Senior Management Senior Management Senior Management Senior Management

Senior Managing Director – Senior Management Geographic Strategy and Operations International Chairman, Strategic Countries Senior Management

Country Managing Director – Spain Senior Management Co-Chairman and Geography Managing Director, India Chairman, Greater China Senior Management Senior Management

Country Managing Director – Brazil Senior Management Country Managing Director and Geographic Unit Lead, Japan Senior Management

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Key Employee Biographies

KEY EMPLOYEE BIOGRAPHIES
Pierre Nanterme
Board: Executive Board Job Title: Chief Executive Officer Since: 2011 Age: 51 Mr. Nanterme has been the CEO at Accenture since January 2011. Prior to assuming this role, he held various leadership roles throughout the company, including serving as the Group Chief Executive of Financial Services operating group from 2007 to November 2010; Chief Leadership Officer from 2006 to 2007, and Country Managing Director for France from 2005 to 2007. Mr. Nanterme has been with Accenture for 27 years.

William D. Green
Board: Executive Board Job Title: Chairman Since: 2006 Age: 57 Mr. Green has been the Chairman at Accenture since 2006. He was the company’s CEO from 2004 to 2010. Mr. Green has been a Director at Accenture since 2001. From 2003 to 2004, he was the company’s Chief Operating Officer – Client Services, and from 2000 to 2004, he was Accenture’s Country Managing Director, US. Mr. Green has been with Accenture for 33 years.

Sir Mark Moody-Stuart
Board: Non Executive Board Job Title: Lead Director Since: 2002 Age: 70 Mr. Moody-Stuart has been a Lead Director at Accenture since 2002. He has been a Director at the company since 2001. Mr. Moody-Stuart served as the Non-Executive Chairman at Anglo American from 2002 until his retirement in 2009, and he is the former Chairman at The “Shell” Transport and Trading and former Chairman of the Committee of Managing Directors at Royal Dutch Shell. From 1991 to 2001, he was the Managing Director at Shell Transport and a Managing Director at Royal Dutch Shell. Mr. Moody-Stuart previously served as a Director at HSBC Holdings from 2001 to 2010. He was appointed a Director at Saudi Aramco in 2007 and Chairman at Hermes Equity Ownership Services in 2009.

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Key Employee Biographies

Dina Dublon
Board: Non Executive Board Job Title: Director Since: 2001 Age: 57 Ms. Dublon has been a Director at Accenture since 2001. From 1998 to 2004, she was the Chief Financial Officer at JPMorgan Chase and its predecessor company. Prior to being named Chief Financial Officer, Ms. Dublon held numerous positions at JPMorgan Chase, including Corporate Treasurer, Managing Director of the Financial Institutions Division and Head of asset liability management. She is a Director at Microsoft and PepsiCo. Ms. Dublon is also a Trustee at Carnegie Mellon University, the Global Fund for Women and on the Board of Overseers at the International Rescue Committee.

Charles H. Giancarlo
Board: Non Executive Board Job Title: Director Since: 2008 Age: 53 Mr. Giancarlo has been a Director at Accenture since 2008. He has served as the Chairman of the Board of Directors at Avaya since 2009, and he has also been a Managing Director at the private investment firm Silver Lake since 2007. Previously, Mr. Giancarlo held a variety of roles at Cisco Systems. His last position at Cisco was as an Executive Vice President and Chief Development Officer, a position he held starting in 2005. Mr. Giancarlo also served as the President at Cisco-Linksys starting in 2004. From 2004 to 2005, he was the Chief Technology Officer. Prior to that, Mr. Giancarlo served as the Senior Vice President and General Manager of product development from 2001 to 2004. He is also a Director at Skype, Avaya and NetFlix.

Dennis F. Hightower
Board: Non Executive Board Job Title: Director Since: 2010 Age: 69 Mr. Hightower has been a Director at Accenture since September 2010. He also served as a Member of the company’s Board from 2003 to 2009. Mr. Hightower served as the US Deputy Secretary of Commerce from 2009 to August 2010. From 2000 until his retirement in 2001, he was the CEO at Europe Online Networks, a Luxembourg-based internet services provider. Mr. Hightower previously served as a Director at Domino’s Pizza, Northwest Airlines, and The TJX Companies.

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Key Employee Biographies

Nobuyuki Idei
Board: Non Executive Board Job Title: Director Since: 2006 Age: 73 Mr. Idei has been a Director at Accenture since 2006. He is the CEO at Quantum Leaps, an advisory firm to Japanese and Asian businesses he founded in 2006. Mr. Idei has been the Chairman of the Advisory Board at Sony since 2005. Prior to that, he held several leadership positions with Sony, including Chairman and Group CEO from 2003 to 2005; Chairman and CEO from 2000 to 2003; President and CEO from 1999 to 2000. Mr. Idei is a Director at Baidu.com, a Chinese internet company, and at FreeBit, a Japanese internet company.

William L. Kimsey
Board: Non Executive Board Job Title: Director Since: 2003 Age: 68 Mr. Kimsey has been a Director at Accenture since 2003. From 1998 until his retirement in 2002, he was the Global CEO at Ernst & Young Global. Mr. Kimsey is a Director at Western Digital and Royal Caribbean Cruises. He previously served as a Director at NAVTEQ.

Robert I. Lipp
Board: Non Executive Board Job Title: Director Since: 2001 Age: 72 Mr. Lipp has been a Director at Accenture since 2001. In 2009, he joined Stone Point Capital, a private equity firm that invests in the global financial services industry, as a Senior Advisor and Executive Chairman at StoneRiver Holdings. From 2008 to 2009, Mr. Lipp was with Brysam Global Partners, a private equity firm that invests in financial services, as a Senior Partner. He was formerly a Senior Advisor at JPMorgan Chase and was a Director from 2005 to 2008. From 2004 to 2005, Mr. Lipp served as the Executive Chairman at The Travelers Companies. He was the Chairman and CEO of its predecessor company, Travelers Property Casualty, from 2001 to 2004. Mr. Lipp also served as the Chairman of the Board at Travelers Insurance Group Holdings from 1996 to 2000 and during 2001. During 2000, he was a Vice-Chairman and Member of the office of the Chairman at Citigroup. Mr. Lipp previously served as a Director at The Travelers Companies from 2001 to 2010.

Marjorie Magner

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Key Employee Biographies

Board: Non Executive Board Job Title: Director Since: 2006 Age: 61 Ms. Magner has been a Director at Accenture since 2006. She is currently a Partner with Brysam Global Partners, a private equity firm she co-founded that invests in financial services. Ms. Magner was the Chairman and CEO, Global Consumer Group at Citigroup from 2003 to 2005. She previously held various other positions within Citigroup, including Chief Operating Officer, Global Consumer Group, from 2002 to 2003, and Chief Administrative Officer and Senior Executive Vice President from 2000 to 2002. Ms. Magner is a Director at Gannett and Ally Financial. She previously served as a Director at The Charles Schwab.

Blythe J. McGarvie
Board: Non Executive Board Job Title: Director Since: 2001 Age: 54 Ms. McGarvie has been a Director at Accenture since 2001. She has served as the CEO of Leadership at International Finance, a firm that focuses on improving clients’ financial positions and providing leadership seminars for corporate and academic groups, since 2003. From 1999 to 2002, Ms. McGarvie was the Executive Vice President and Chief Financial Officer at BIC Group. She previously served as a Director at The Pepsi Bottling Group and is currently a Director at The Travelers Companies and Viacom.

Wulf von Schimmelmann
Board: Non Executive Board Job Title: Director Since: 2001 Age: 63 Mr. Schimmelmann has been a Director at Accenture since 2001. He was the CEO at Deutsche Postbank, Germany’s largest independent retail bank, from 1999 until his retirement in 2007. Mr. Schimmelmann is also the Chairman of the Supervisory Board at Deutsche Post DHL and a Member of the Board of Directors at The Western Union.

Kevin M. Campbell
Board: Senior Management Job Title: Group Chief Executive – Technology Since: 2009

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Key Employee Biographies

Age: 50 Mr. Campbell has been the Group Chief Executive – Technology at Accenture since 2009. Prior to this role, he was the company’s Group Chief Executive – Outsourcing beginning in 2006. Prior to that, Mr. Campbell served as Accenture’s Senior Managing Director – Business Process Outsourcing from 2005 to 2006. Previously, he was the Vice President, Global Sales at Hewitt Associates from 2004 to 2005, and as the President and Chief Operating Officer at Exult from 2000 to 2004, when Exult merged with Hewitt. Mr. Campbell was previously employed by Accenture from 1982 to 1999.

Gianfranco Casati
Board: Senior Management Job Title: Group Chief Executive – Products Since: 2006 Age: 51 Mr. Casati has been the Group Chief Executive – Products at Accenture since 2006. From 2002 to 2006, he was the Managing Director of the Products operating group’s Europe operating unit. Mr. Casati also served as Accenture’s Country Managing Director for Italy and as the Chairman of its geographic council in its IGEM (Italy, Greece, emerging markets) region, supervising Accenture offices in Italy, Greece and several Eastern European countries. He has been with Accenture for 26 years.

Martin I. Cole
Board: Senior Management Job Title: Group Chief Executive – Communications and High Tech Since: 2006 Age: 54 Mr. Cole has been the Group Chief Executive – Communications and High Tech at Accenture since 2006. Prior to this role, he served as the company’s Group Chief Executive – Public Service operating group from 2004 to 2006. From 2000 to 2004, Mr. Cole held leadership roles in Accenture’s Outsourcing Group, including serving as the Global Managing Partner, Outsourcing and Infrastructure Delivery group. He has been with Accenture for 30 years.

Anthony G. Coughlan
Board: Senior Management Job Title: Principal Accounting Officer Since: 2004 Age: 53

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Key Employee Biographies

Mr. Coughlan has been the Principal Accounting Officer at Accenture since 2004. He was the company’s Controller from 2001 to August 2010. Mr. Coughlan has served as a Director at Avanade since 2008 and has served as the Chairman of its Audit Committee since 2008. He has been with Accenture for 32 years.

Pamela J. Craig
Board: Senior Management Job Title: Chief Financial Officer Since: 2006 Age: 53 Ms. Craig has been the Chief Financial Officer at Accenture since 2006. From 2004 to 2006, she was the company’s Senior Vice President - Finance. Previously, Ms. Craig served as Accenture’s Group Director – Business Operations and Services from 2003 to 2004, and was the company’s Managing Partner – Global Business Operations from 2001 to 2003. She served as a Director at Avanade from 2006 to 2009, and was a Member of its Audit Committee. Ms. Craig has been with Accenture for 31 years.

Johan G. Deblaere
Board: Senior Management Job Title: Chief Operating Officer Since: 2009 Age: 48 Mr. Deblaere has been the Chief Operating Officer at Accenture since 2009. From 2006 to 2009, he served as the company’s Chief Operating Officer – Outsourcing. Prior to that, from 2005 to 2006, Mr. Deblaere led Accenture’s global network of business process outsourcing delivery centers. From 2000 to 2005, he had overall responsibility for work with public-sector clients in Western Europe. Mr. Deblaere has been with Accenture for 25 years.

Karl-Heinz Floether
Board: Senior Management Job Title: International Chairman Since: 2011 Age: 58 Mr. Floether has been the International Chairman at Accenture since 2011. Prior to this role, he was the company’s Chief Strategy and Corporate Development Officer from 2009 to March 2011. From 2005 to 2009, he was the company’s Group Chief Executive – Systems Integration and Technology. Prior to that, Mr. Floether served as Accenture’s Group Chief Executive – Financial Services operating

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Key Employee Biographies

group from 1999 to 2005. In addition, he served as one of the company’s Directors from 2001 to 2004, and is currently a Director at Avanade. Mr. Floether has been with Accenture for 31 years.

Mark Foster
Board: Senior Management Job Title: Group Chief Executive –Global Markets and Management Consulting Since: 2009 Age: 51 Mr. Foster has been the Group Chief Executive – Global Markets and Management Consulting at Accenture since 2009. He has been the company’s Group Chief Executive – Management Consulting since 2006. Prior to that, Mr. Foster served as Accenture’s Group Chief Executive – Products operating group from 2002 to 2006. From 2000 to 2002, he was the Managing Partner at the company’s Products operating group in Europe. Mr. Foster has been with Accenture for 26 years.

Robert N. Frerichs*
Board: Senior Management Job Title: Group Chief Executive – North America Since: 2009 Age: 58 Mr. Frerichs has been the Group Chief Executive – North America at Accenture since 2009. From 2004 to 2009, he served as the company’s Chief Risk Officer. Prior to that, Mr. Frerichs was the Chief Operating Officer – Communication and High Tech at Accenture from 2003 to 2004. From 2001 to 2003, he led the market maker team for the company’s Communications and High Tech operating group. Prior to these roles, Mr. Frerichs held numerous leadership positions within Accenture’s Communications and High Tech operating group. He currently serves as the Chairman of the Board of Directors at Avanade, and is a Member of its Audit Committee. Mr. Frerichs has been with Accenture for 34 years. Note: *Accenture appointed Jorge Benitez as the Managing Director – North America and Chief Executive – US effective September 2011. He will succeed Robert Frerichs, who will work with the company’s CEO Pierre Nanterme on strategic initiatives.

Jeffrey D. Osborne
Board: Senior Management Job Title: Chief Performance Officer Since: 2010 Age: 45

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Key Employee Biographies

Mr. Osborne has been the Chief Performance Officer at Accenture since April 2010. From 2005 to April 2010, he held various leadership roles for the company’s Business Process Outsourcing growth platform, including serving as the Chief Operating Officer and Global Delivery Lead. Mr. Osborne has been with Accenture for five years. Prior to joining Accenture, he spent 18 years in manufacturing with aerospace manufacturer Honeywell.

Stephen J. Rohleder
Board: Senior Management Job Title: Group Chief Executive – Health and Public Service Since: 2009 Age: 53 Mr. Rohleder has been the Group Chief Executive – Health and Public Service at Accenture since 2009. From 2004 to 2009, he served as the company’s Chief Operating Officer. Prior to that, Mr. Rohleder was Accenture’s Group Chief Executive – Public Service operating group from 2003 to 2004. From 2000 to 2003, he served as the Managing Partner at the company’s Public Service operating group in the US. Mr. Rohleder has been with Accenture for 29 years.

Michael J. Salvino
Board: Senior Management Job Title: Group Chief Executive – Business Process Outsourcing Since: 2009 Age: 45 Mr. Salvino has been the Group Chief Executive – Business Process Outsourcing at Accenture since 2009. From 2006 to 2009, he served as the Managing Director – Business Process Outsourcing. Previously, Mr. Salvino was the global sales and accounts co-leader of the HR outsourcing group at Hewitt Associates from 2005 to 2006, and as the President of the Americas region for Exult from 2003 to 2004 prior to Exult’s merger with Hewitt. He was employed by Accenture from 1987 to 1992 and then again from 1993 to 2000 before rejoining in 2006.

Julie Spellman Sweet
Board: Senior Management Job Title: General Counsel, Secretary and Chief Compliance Officer Since: 2010 Age: 43 Ms. Sweet has been the General Counsel, Secretary and Chief Compliance Officer at Accenture since March 2010. Prior to joining the company, she served for 10 years as a Partner in the Corporate department of the law firm at Cravath, Swaine & Moore, which she joined as an Associate in 1992.

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Key Employee Biographies

Sander van't Noordende
Board: Senior Management Job Title: Group Chief Executive – Management Consulting Since: 2011 Age: 47 Mr. van’t Noordende has been the Group Chief Executive – Management Consulting at Accenture since March 2011. Prior to this role, he served as the company’s Group Chief Executive – Resources. From 2005 to 2006, Mr. van't Noordende led Accenture's Resources operating group in Southern Europe, Africa, the Middle East and Latin America. He has also served as Managing Partner at the company’s Resources operating group in France, Belgium and the Netherlands. In addition, from 2001 to 2006, Mr. van't Noordende served as Accenture's country managing director for the Netherlands. He joined Accenture in 1987 and became a Partner in 1999.

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Accenture plc
Major Products and Services

MAJOR PRODUCTS AND SERVICES
Accenture (or “the company”) is a global management consulting, technology services and outsourcing company. The company's key products and services include the following: Management consulting: Accenture interactive Analytics Business process management Change management Cloud services Customer relationship management Driving growth Finance and performance management International development Manufacturing Mergers, acquisitions and alliances Mobility Operational excellence Process and innovation performance Profit and cash optimization Risk management Strategy Smart grid Supply chain management Sustainability Talent and organization performance Technology: Accenture interactive Accenture software Analytics Application modernization and optimization Application outsourcing Capacity services Cisco Cloud services Data center Embedded software Global delivery and sourcing Human capital management Information management

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Major Products and Services

Infrastructure Infrastructure outsourcing IT service excellence IT strategy and transformation Microsoft Mobility Network technology Open source Oracle SAP Security Smart grid Sustainability Systems integration consulting Technology architecture Technology consulting Testing services Workplace enablement Outsourcing: Airline BPO: Navitaire Application outsourcing Bundled outsourcing Business process outsourcing Capacity services Custom BPO Customer contact BPO Engineering BPO Finance and accounting BPO Global delivery and sourcing Health administration BPO Human resources BPO Infrastructure outsourcing Insurance BPO Learning BPO Procurement BPO Supply chain BPO Testing services Utilities BPO

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Accenture plc
Revenue Analysis

REVENUE ANALYSIS
Accenture The company recorded revenues of $21,550.6 million during the financial year ended August 2010 (FY2010), a decrease of 0.1% over 2009. In FY2010, Europe, Middle East and Africa (EMEA), the company's largest geographic market, accounted for 44.5% of the total revenues. Accenture generates revenues through five business divisions: products (23.1% of the total divisional revenues in FY2010), communications and high tech (21.4%), financial services (20.6%), resources (18.2%) and public service (16.6%). In addition to the above five operating segments the company reports a small portion of its revenue in the other segment. Revenues by Division In FY2010, the products division recorded revenues of $4,985.3 million, an increase of 2.7% over 2009. The communications and high tech division recorded revenues of $4,612.3 million in FY2010, a decrease of 4.5% over 2009. The financial services division recorded revenues of $4,446 million in FY2010, an increase of 2.8% over 2009. The resources division recorded revenues of $3,911 million in FY2010, an increase of 0.8% over 2009. The health and public service division recorded revenues of $3,580.8 million in FY2010, a decrease of 2.2% over 2009. The other division recorded revenues of $15.1 million in FY2010, a decrease of 47.8% over 2009. Note:*Divisional segments percentage rounded off. Revenues by Geography EMEA, Accenture's largest geographical market, accounted for 44.5% of the total revenues in FY2010. Revenues from EMEA reached $9,583.3 million in FY2010, a decrease of 3.2% over 2009. Americas accounted for 43.9% of the total revenues in FY2010. Revenues from Americas reached $9,465.4 million in FY2010, an increase of 0.7% over 2009.

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Accenture plc
Revenue Analysis

Asia Pacific accounted for 11.6% of the total revenues in FY2010. Revenues from Asia Pacific reached $2,501.9 million in FY2010, an increase of 10.2% over 2009.

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Accenture plc
SWOT Analysis

SWOT ANALYSIS
Accenture (or “the company”) is a global management consulting, technology services and outsourcing company. The company has experience, capabilities across most of the industries and business functions. Its business is structured around five operating groups, which together comprise 19 industry groups. Accenture provides services to its customers through a global delivery network of over 50 centers. Global reach and scale enables Accenture to serve large corporations across borders as well as enhances its brand image and provides continuous business. However, intense competition will negatively affect the market share of the company and reduces its profitability. Strengths Global reach and scale providing continuous business Broad portfolio of offerings enabling it to serve diverse customer needs Strong customer base provides enhanced brand image Opportunities Strategic acquisitions further strengthens Accenture’s market position Strong pipeline of contracts ensures stable revenue Growing worldwide IT spending Positive outlook for health care IT spending Weaknesses Low margins compared to competitors

Threats Intense competition likely to erode market share Negative publicity related to place of incorporation Increasing regulation in government contracting may increase compliance costs Contract terminations may negatively impact revenues

Strengths

Global reach and scale providing continuous business Accenture has global reach and scale that it has achieved over the years.The company has expanded its operation to over 200 cities in 53 countries worldwide As of FY2010. It employs a global delivery model, which allows the company to draw on the benefits of using people and other resources from around the world, including scalable, standardized processes, methods and tools; specialized business process and technology skills; cost advantages; foreign-language fluency; proximity to clients; and time-zone advantages, to deliver solutions under demanding time frames. The major component of this capability is its global delivery network, which comprises local Accenture

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Accenture plc
SWOT Analysis

professionals working at client sites around the world as well as at more than 50 delivery centers. The company's global scale has resulted in an annual revenue of $21,550.6 million in FY2010, which included consulting services accounting for approximately 57% of total revenues, while outsourcing services accounted for 43%. Moreover, the company has also diversified revenue sources from the Americas; Europe, the Middle East and Africa (EMEA); and the Asia Pacific. In FY2010, the company reported about 44.5% of total revenues from EMEA, while Americas accounted for 43.9% and Asia Pacific accounted for 11.6%. In addition, the company also has a strong brand image. In 2010, Accenture was ranked 47th with a brand value of $7.5 billion in the 100 Best Global Brands list compiled by consultancy Interbrand. Global reach and scale enables Accenture to serve large corporations across borders as well as enhances its brand image and provides continuous business. Broad portfolio of offerings enabling it to serve diverse customer needs The company has one of the broadest offerings in management consulting, technology services and outsourcing. It caters to 19 industry groups, under its five operating groups: products, communications and high tech, financial services, resources, and health and public service. The company offers a range of management consulting services, including CRM, finance and performance management, process and innovation performance, risk management, strategy, supply chain management, and talent and organization performance. Accenture’s technology platform includes three service areas: systems integration consulting, technology consulting, and IT outsourcing. The company’s major systems integration consulting services and solutions include enterprise solutions and ERP, industry and functional solutions, information management services, cloud computing, custom solutions, software-as-a-service (SaaS), mobility solutions, and Microsoft solutions. It offers technology consulting services and solutions, including IT strategy and transformation, enterprise architecture, infrastructure consulting, IT security consulting, application portfolio optimization and renewal, digital solutions, research and development, and Microsoft solutions. The company’s IT outsourcing solutions include application outsourcing and infrastructure outsourcing. The company offers clients across all industries a variety of BPO services for specific business functions and/or processes, including finance and accounting, human resources, learning, procurement and customer contact, among others. The company also offers specialized BPO services tailored to clients in specific industries. According to Datamonitor, in the ICT arena, Accenture (as a primary vendor) signed about 39 contracts worth about approximately $1,864.1 million during FY2010. Broad offerings not only provide cross-selling opportunities but also serve as an entry barrier, partially insulating Accenture from competition. Strong customer base provides enhanced brand image

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Accenture plc
SWOT Analysis

Accenture's global reach, scale and broad offering enabled it to achieve a strong customer base. It serves about 94 of the Fortune Global 100 companies and more than three-quarters of the Fortune Global 500 companies. The company also witnessed strong client retention. Of the company’s top 100 clients in FY2010, each has a client for at least five years, and 92 have been clients for at least 10 years. Its customer base includes companies like BT, Unilever, AIG Europe, Thomas Cook Group, ING, Petrobras, BP, China National Offshore Oil, Barclays, Deutsche Bank, Lloyds TSB Group, BMW, Nokia Siemens Networks, and Fiat among others. It also serves several US government agencies. Further, some of its clients extended their existing contracts in recent times. In September 2010, Accenture and National Australia Group Europe (NAGE), a subsidiary of National Australia Bank, signed an application development and management agreement that extends their existing contract for an additional three years to 2015. In October 2010, the company signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015. The company’s significant research and development (R&D) capabilities has been enabling it to develop leading business solutions that drive its customers’ growth thereby attracting increasing number of clients. Its R&D organization, Accenture Technology Labs, primarily focuses on areas, including information insight, collaboration, biometrics, virtualized infrastructures, predictive maintenance, web 2.0, cloud computing and sensor technologies, among others. Accenture incurred R&D expenses of approximately $384 million, $435 million and $390 million in FY2010, 2009 and 2008, respectively. Strong customer base further enhances the brand image of the company.

Weaknesses

Low margins compared to competitors Accenture recorded low margins compared to Indian off-shore service providers that offer similar services at highly competitive prices. Operating margins of Accenture have held steady in the 12% to 14% range over the last three years, much below the margins of the Indian outsourcers. In FY2010, Accenture reported operating and net profit margin of 13.5% and 8.3%. By contrast the company's competitors Infosys, TCS and Wipro reported operating margin of 30.4%, 26.8%, and 18.9%, respectively, and net profit margin of 27.3%, 23.3%, and 16.9%, respectively, in FY2010. Accenture has been steadily growing its outsourcing operations which represented 43% of net revenue in FY2010. Although, the company does not foresee margin expansion over the short term, it is expected that over the long term there is the opportunity for margin expansion as outsourcing becomes a larger part of the business. Low margins compared to competitors indicate that there is scope to improve the cost structure and business model of the company.

Opportunities

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Accenture plc
SWOT Analysis

Strategic acquisitions further strengthens Accenture’s market position The company has completed many strategic acquisitions in recent times. Accenture acquired CAS Computer Anwendungs- und Systemberatung (CAS), a Germany-based provider of CRM and mobility software focused on retail execution and trade promotions for the consumer products industry, in January 2011. CAS will become a part of the company’s software business. Accenture plans to increase the functionality of the software into areas such as digital merchandising, distributors’ management and analytics, and will focus on expanding in Latin America, China and India. In November 2010, Accenture acquired the sourcing services and BPO services assets of Ariba. The acquisition of these assets, which include Ariba’s direct and indirect category expertise, sourcing process expertise and strategic sourcing execution resources, will enable Accenture to provide clients with deeper category expertise, enhanced global sourcing service delivery operations and proprietary sourcing databases, benchmarks and technologies. In the same month, the company acquired Knowledge Rules, a Philadelphia-based consulting company that focuses exclusively on implementing and integrating business solutions using Pegasystems’ business process management (BPM) software. In November 2010, Accenture also acquired Beijing Genesis Interactive Technology (Mogenesis), a Beijing-based embedded software services company that provides mobile software outsourcing services and solution licensing for companies in China. The company’s other acquisitions in 2010 include Acceria, a privately held company based in France that specializes in providing business processes and methodologies dedicated to the after-sales operations of industrial companies; assets from CadenceQuest, a privately-held Arlington, Virginia-based company specializing in customer data and analytics for retailers; and RiskControl, a privately held risk consulting company based in Rio de Janeiro, to complement and expand its risk service offerings in the growing Brazilian market. Such strategic acquisitions will further strengthen the company’s market position in the provision of management consulting, technology services and outsourcing services to a diverse range of clients. Strong pipeline of contracts ensures stable revenue Accenture has built a strong pipeline of contracts in the recent period. In January 2011, The Office of the National Coordinator for Health Information Technology (ONC) awarded the company a two-year contract to help identify the standards and specifications that facilitate the exchange of data across the evolving healthcare system. In the same month, Accenture signed a five-year contract with Carlsberg to provide application services to the European operations of Carlsberg Breweries. In December 2010, the government of Nagaland awarded a 42-month IT contract to Accenture to implement the state’s public service portal. In November 2010, signed a six-year BPO agreement with KF Shared Services – The Swedish Cooperative Union, to provide the KF Group and its subsidiaries with finance and accounting services. In the same month, EC SERVIZI, a consortium of Italian banks that provides operational and technology services to financial institutions, selected Accenture to develop Basel-based default risk solution. In October 2010, Accenture selected by Zurich Financial Services Group to build and

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Accenture plc
SWOT Analysis

maintain a new core insurance IT system for the insurer’s business in Latin America under a 10-year, multi-million dollar agreement. In the same month, the US Social Security Administration (SSA) selected the company as a prime contractor under the Information Technology Support Services Contract (ITSSC) that will be used to acquire a range of IT systems development and modernization services. The value of Accenture's share of the contract is estimated at $700 million. Strong pipeline of contacts ensures stable revenue for the company in the future. Growing worldwide IT spending The worldwide IT spending is expected to grow in the near future. A steady improvement in the macroeconomic environment in 2010 enabled modest growth in overall IT spending. According to industry sources, worldwide IT spending reached $3.4 trillion in 2010, an increase of 5.4% increase from 2009. Further, the worldwide IT spending is forecast to reach $3.6 trillion in 2011, an increase of 5.1% compared to 2010. The growth is expected to be fueled by telecom equipment segment, followed by computing hardware, enterprise software, and IT services. Also, the worldwide demand for cloud computing services is forecast to record strong growth in the coming years. The global cloud computing services market recorded a growth of about 16% in 2010, reaching $68 billion in 2010, compared to $58.6 billion in 2009. Further, the market is expected to reach $148.5 billion in 2014, growing at a CAGR of 20%. Accenture enables its clients in using cloud computing technology. It guides organizations through the integration of cloud-based services to offer short-term cost savings and longer-term enhancements to their application portfolios and IT infrastructures. The company being one of the largest integrated consulting, technology and outsourcing services providers in the world is poised to capitalize on the positive outlook. Positive outlook for health care IT spending The worldwide healthcare IT spending is forecast to grow in coming years. The growth is driven by healthcare public funding and regulations that foster IT spending on healthcare. For instance, in 2009, the US government passed American Recovery and Reinvestment Act (ARRA), which offers financial incentives to providers and hospitals for the implementation of the meaningful use of healthcare IT products. For example, the US federal legislation includes incentives for physicians who implement and use electronic medical records (EMRs) and penalties for those who do not adopt EMRs by 2015. According to Accenture’s survey in 2010, 58% US physicians who don’t use EMRs intend to purchase an EMR system within the next two years. Further, the healthcare IT spending in China is also forecast to grow from just over $2 billion in 2009 to $3.8 billion in 2012. Accenture provides solutions to both the private and public sectors of the healthcare industry, including integrated healthcare providers, health insurers, managed care organizations and public health organizations. Its offerings address a range of areas, including electronic health records and health information exchanges; back-office services for hospitals and health plans; sales and marketing; core administration services; health management services; claims excellence/cost containment; and corporate functions, including human resources, finance, procurement and IT. Further, in January 2011, the Office of the National Coordinator for Health Information Technology (ONC) awarded

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Accenture plc
SWOT Analysis

Accenture a two-year contract worth $10 million to help identify the standards and specifications that facilitate the exchange of data across the evolving healthcare system. Positive outlook for health care IT spending will ensure steady revenues for the company's healthcare practice in coming years.

Threats

Intense competition likely to erode market share Accenture faces intense competition in the markets it operates. The company competes with a variety of companies, including: off-shore service providers in lower-cost locations, particularly in India or China; large multinational providers, including the service arms of large global technology providers (hardware and software); niche solution or service providers or local competitors; and accounting firms that are expanding or re-emphasizing their provision of some consulting services, including through acquisitions. Some of the company’s competitors include Atos Origin, Booz Allen Hamilton, Capgemini, The Capita Group, CGI Group, CIBER, Cognizant Technology Solutions, CSC, Convergys, Deloitte, Ernst & Young, Fiserv, Fidelity National Information Services, Hewlett-Packard, Infosys Technologies, IBM, Logica, McKinsey, Northgate Information Solutions, iGate, Sapient, Mahindra Satyam, SunGard Data Systems, Tata Consultancy Services, Unisys, Wipro, and Xerox. In addition, the company may face greater competition from companies that have increased in size or scope as a result of strategic mergers or acquisitions. For instance, in 2009, Dell acquired Perot Systems to enhance its IT services portfolio. In February 2010, Xerox’s acquisition of Affiliated Computer Services, a diversified BPO firm, transformed it into a services company that can focus on business process management and outsourcing. Further, in January 2011, iGATE executed definitive agreements to acquire a majority stake in Patni Computer Systems, an IT services and BPO company. Some of the company's competitors have greater financial, marketing or other resources than Accenture. Intense competition will negatively affect the market share of the company and reduces its profitability. Negative publicity related to place of incorporation The company may be subject to criticism and negative publicity related to its incorporation in Ireland. There has been negative publicity regarding of, companies that conduct business in the US but are domiciled in certain other countries. Some former US companies that have undertaken expatriation transactions to offshore jurisdictions have been criticized as improperly avoiding the US taxes or creating an unfair competitive advantage over the US companies. Accenture may also be subject to similar criticism in connection with its incorporation in Ireland.

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Accenture plc
SWOT Analysis

In addition, future changes in tax law or policy in Ireland or other jurisdictions where the company has operations as a result of their treaties with the US will negatively impact Accenture’s business operations. Also, various US federal and state legislative proposals have been introduced and/or enacted in recent years that deny government contracts to certain US companies that reincorporate or have reincorporated outside the US. While Accenture was not a US company that reincorporated outside the US, these contract bans and other legislative proposals may be enacted in a way to negatively affect Accenture. Increasing regulation in government contracting may increase compliance costs Accenture works with government clients exposes it to risks associated with the government contracting environment. Government entities, including national, provincial, state and local governmental entities, typically fund projects through appropriated monies. While these projects are often planned and executed as multi-year projects, the government entities usually reserve the right to change the scope of or terminate these projects for lack of approved funding and at their convenience. Also, government entities, particularly in the US, often reserve the right to audit the company’s contract costs and conduct inquiries and investigations of its business practices with respect to government contracts. Further, if a government client discovers improper or illegal activities in the course of audits or investigations, the company may become subject to various civil and criminal penalties, including those under the civil US False Claims Act, and administrative sanctions, including termination of contracts, forfeiture of profits, suspension of payments, fines and suspensions or debarment from doing business with other agencies of that government. The US government contracting regulations also impose strict compliance and disclosure obligations. Non compliance with the new regulations will adversely affect the company's operations. Contract terminations may negatively impact revenues Accenture suffered a few contract terminations in the recent past. The company estimates that the majority of its contracts can be terminated by clients with short notice. Many of the company's consulting contracts are less than 12 months in duration, and these shorter-duration contracts typically permit a client to terminate the agreement with as little as 30 days notice and without significant cost. Long term, larger and more complex contracts, such as the majority of the company's outsourcing contracts, generally require a longer notice period for termination and often include an early termination charge to be paid. This charge might not be sufficient to cover costs for anticipated profits lost upon termination of the contract. In 2009, the company experienced a higher volume of contract terminations and restructurings as a result of challenging economic conditions, which negatively affected its results of operations. When contracts are terminated, the company loses the anticipated revenues and might not be able to replace the lost revenue with other work or eliminate associated costs in a timely manner. Further, the US government is planning to decrease the allocation to defense in the coming years. It declared a decrease of $78 billion in the US military programs in the proposed defense budget for

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Accenture plc
SWOT Analysis

2012. This trend may negatively impact the companies depending on the US government defense contracts for their revenues. For instance, Accenture won about four contracts worth $228 million in 2010 from the US Navy, Defense Logistics Agency, and Space and Naval Warfare Systems Command. Although, Accenture is relatively less dependent on the US government defense contracts, still it may be affected negatively as it will be deprived of high value defense contracts. Also, in case of future contract terminations, revenues and profit margins of Accenture may be negatively affected.

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Accenture plc
Top Competitors

TOP COMPETITORS

The following companies are the major competitors of Accenture plc

Booz Allen Hamilton Inc. Capgemini Computer Sciences Corporation Infosys Technologies Limited International Business Machines Corporation McKinsey & Company Wipro Corporation CGI Group Inc. CIBER Inc Cognizant Technology Solutions Corporation Convergys Corporation Deloitte Touche Tohmatsu Ernst & Young International Fiserv Inc Northgate Information Solutions PLC Sapient Corporation Tata Consultancy Services Limited Unisys Corporation Atos Origin S.A. Capita Group Plc Logica Plc Hewlett-Packard Company Fidelity National Information Services, Inc. iGate Corp Mahindra Satyam SunGard Data Systems Inc. Xerox Corporation

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Accenture plc
Company View

COMPANY VIEW
A statement by William D Green*, Chairman and former Chief Executive Officer at Accenture is given below. The statement has been taken from the company's 2010 Letter from Chairman and Chief Executive Officer. Delivering in fiscal 2010 Fiscal 2010 was a defining year for Accenture on two dimensions. First, it was about building momentum around our growth agenda. Second, it was about initiatives and investments we made that position Accenture for future success. On building momentum, we returned to a solid growth trajectory, and we delivered strong results. Despite the uncertainty in the marketplace, we were able to meet or beat all the elements of our original annual financial outlook for fiscal 2010: Revenues and earnings per share were both within our expected ranges. Bookings were in the upper end of our guided range, demonstrating growing demand for our services. We expanded operating margin, slightly exceeding our expectations. And we generated extremely strong free cash flow, exceeding the top end of our initial guided range by more than $500 million. In addition, we continued to return cash to shareholders in fiscal 2010 through more than $2 billion of share repurchases and through dividend payments. In March 2010 we switched to paying dividends on a semi-annual basis, and in November we paid a semi-annual cash dividend that was a 20 percent increase over the prior semi-annual dividend. In short, we managed the business well in an uncertain macro-economic environment to deliver for our clients and our shareholders alike. Of course, our clients are at the heart of Accenture, and helping them achieve high performance is what we’re all about. We’re fortunate to count more than three-quarters of the Fortune Global 500—including 94 of the top 100—as our clients. And perhaps even more important than the number and size of our clients is the depth and longevity of those relationships: Every single one of our top 100 clients in fiscal 2010 has been a client for at least five years, and 92 have been clients for at least 10 years. In fiscal 2010 we attracted new clients and expanded our relationships with existing clients, demonstrating our ability to adapt to and serve the full spectrum of an organization’s needs. For instance, we helped:

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Accenture plc
Company View

Spain’s BBVA implement its retail banking model in the U.S. market; Tata Motors launch a comprehensive sales transformation effort to boost sales of its ACE vehicle and increase market share; New York City launch a landmark integration platform to transform the delivery of health and human services; Poste Mobile, Italy’s largest mobile virtual network operator, implement a mobile commerce platform; Japanese retailer Fast Retailing implement a new global operating model, facilitating their global expansion; Develop and manage the Amsterdam Smart City program, a sustainability initiative between the citizens, businesses and government authorities of Amsterdam; Procter & Gamble leverage innovative tools to enhance decision making with real-time information; and Telstra, Australia’s largest telecommunications provider, continue to transform its IT and information delivery infrastructure. Driving growth across our business In fiscal 2010 we continued to implement our growth strategy, which is about driving growth on three dimensions. First, our core business, which includes the vast majority of consulting, technology and outsourcing services we’ve traditionally provided. Second, new businesses and initiatives that surround our core—including analytics, mobility, digital marketing, sustainability, smart grid, cyber security and cloud computing, among others. And third, geographic expansion—in our six strategic growth markets of Brazil, Russia, India, China, South Korea and Mexico; in several developed yet underpenetrated markets; and in other fast-growing emerging markets. We made good progress on all three dimensions in fiscal 2010. For instance, analytics is a key element of our focus on new business areas that drive high performance for our clients. This past year we strengthened our relationship with SAS, the leader in business analytics software and services, through the formation of the Accenture SAS Analytics Group to jointly develop, sell and deliver predictive analytics solutions and services. We now have nearly 70 client engagements helping companies and governments harness the power of predictive analytics to drive better insights, better decisions and ultimately better business outcomes. This is just one example of how our growth strategy is yielding dividends and giving us significant momentum in our business. Finally, in addition to helping clients achieve and sustain high performance, we are also committed to running Accenture as a high-performance business. As part of our ongoing focus on performance

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Accenture plc
Company View

excellence, in fiscal 2010 we created the role of chief performance officer, and one of our key areas of focus in fiscal 2011 will be to ensure that we continue to operate Accenture as effectively and efficiently as possible to ensure superior execution every day. Investing in our people…and our communities We also reached a significant milestone this past year, as our workforce passed the 200,000 mark—ending the year with approximately 204,000 people. Making sure that all of our people, including the more than 116,000 employees in our Global Delivery Network, have the necessary skills to serve our clients at the highest level is why we invested nearly $600 million on training and professional development in fiscal 2010. This past year we strengthened our corporate citizenship efforts. Most notably, we expanded globally our Skills to Succeed initiative, through which we team with strategic partners to help people build the skills that enable them to participate in and contribute to the economy and society. We recently announced that by 2015 Accenture would equip 250,000 people around the world with the skills to get a job or build a business. I believe that Accenture knows how to train and deploy talent better than any other company, and the fact that we can turn what we do for ourselves into meaningful contributions to communities around the world is a wonderful thing. Moving forward… Accenture is on a solid growth trajectory and extremely well positioned for the future. This is the right time to further strengthen Accenture’s global leadership, and I am very excited that, as recently announced, Pierre Nanterme will become Accenture’s next chief executive officer, effective January 1, 2011. I will continue to serve in an active role as chairman. This is a great example of one of Accenture’s core values—stewardship—which is an indelible part of our corporate culture and includes an obligation to build a better, stronger and more durable company for future generations. Pierre has led our Financial Services operating group for the past three years and has served in many other leadership roles, including chief leadership officer. He is an outstanding choice to lead Accenture, accelerate the execution of our business strategy and guide us through our next phase of growth. I look forward to continuing to work closely with Pierre in my ongoing role as chairman. This will be a powerful leadership construct for Accenture. In closing, I am incredibly proud of our performance in fiscal 2010, and I want to thank the men and women of Accenture around the world for their hard work, discipline and dedication. While this past year was challenging, Accenture emerged an even stronger company. And, most important, I believe we are better positioned for growth and continued market leadership than at any time in our history. Note: *In January 2011, Pierre Nanterme became Chief Executive Officer at Accenture. William D Green continues to serve as the Chairman at the company.

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Accenture plc
Locations and Subsidiaries

LOCATIONS AND SUBSIDIARIES
Head Office
Accenture plc 1 Grand Canal Square Grand Canal Harbour Dublin 2 IRL P:353 1 646 2000 F:353 1 646 2020 http://www.accenture.com

Other Locations and Subsidiaries
Accenture – Arizona 3200 East Camelback Suite 245 Phoenix Arizona 85018 USA Accenture – Australia Ground Floor 4 Brindabella Circuit Brindabella Business Park Canberra Airport ACT 2609 AUS Accenture - Brazil Av. Andromeda 2.000, bloco 11 terreo Alphaville – CEP 06473-900 Barueri/SP BRA Accenture – France 118 avenue de France 75636 Paris Cedex 13 FRA Accenture – California 2141 Rosecrans Avenue Suite 3100 El Segundo California 90245 USA Accenture – Belgium Waterloolaan 16 boulevard de Waterloo 1000 Brussels BEL

Accenture – China 7/F SK Tower, No.6A Jian Guo Men Wai Avenue Chaoyang District Beijing 100022 CHN Accenture – Germany Stralauer Allee 2b D-10245 Berlin DEU

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Accenture plc
Locations and Subsidiaries

Accenture – India Bldg 1A &1B Survey No-64 Raheja Mindspace Madhapur Hyderabad – 500081 IND Accenture – South Korea 10th Floor Kyobo Securities Building 26-4, Yoido-dong Youngdeungpo-ku Seoul 150-737 KOR Accenture – Russia Paveletskaya quare 2/2 115054 Moscow RUS

Accenture – Japan Akasaka Intercity 1-11-44 Akasaka Minato-ku Tokyo 107-8672 JPN

Accenture – Netherlands Gustav Mahlerplein 90 1082 MA Amsterdam NLD

Accenture – Singapore 250 North Bridge Road 33-00 Raffles City Tower Singapore 179101 SGP Accenture Middle East BV Advanced Integrated Systems Building Moroor Road (4th St.) / Delma Street (13th St.) Abu Dhabi ARE Accenture – Venezuela Centro SegurosLa Paz Piso 7 Ala Noreste Avenida Francisco de Miranda La California Norte Caracas VEN

Accenture – Sweden Ostra Hamngatan 41-43 403 13 Goteborg SWE

Accenture – United Kingdom 9-10 St Andrew Square Edinburgh EH2 2AF GBR

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