Account Manager or Account Executive or Sales

SUMMARY OF QUALIFICATIONS * Consistently met/exceeded sales goals and negotiation skills * Exceptional communicator; interpersonal and organizational skills * Ability to adjust quickly to new processes and procedures * Respond to customer complaints * Developed new ideas of action in order to sell and increase profits * Function well independently and with others * Computer experience includes word, excel, outlook and Fitech systems EXPERIENCE Collector II - 2006 to Present BANK OF AMERICA, Kennesaw, GA Engaged in inbound and outbound collection calling to mitigate losses. Primary r esponsibilities Included collections, customer servicing, high risk customers, settlements, skip tracing and relevant applications. Educated customers on acc ount terms and alternate payment programs and methods. Account Manager - 2003 to Present Kennesaw, GA Provided world class service through enhancing customer relationships. Serviced new and exsiting accounts through fraud, authorizations, collections, credit lin e increases, risk management, apr changes, marketing and customer retention. Met and exceeded extensive sale goals through marketing. Referred consumer loans, insurance, corporate business cards, and various services. Motivated team mates to exceed individual and department goals. Collector/Risk Operations Engaged in inbound and outbound collection calling process. Primary responsibilities I ncluded collections, customer servicing, high risk customers, settlements, skip tracing and relevant applications. Educated customers on account terms and al ternate payment programs and methods. Teller/Member Service Representative - 2001 to 2003 SRP FEDERAL CREDIT UNION, Augusta, GA Provided excellent member service. Opened new accounts, CDs, and IRAs. Processe d loan applications, provided telephone support, and collections, and ordered su pplies. Conducted reports, account maintenance and clerical duties (typing 40wp m, filing, and data entry 12,000 keystrokes). Balanced cash drawer and atm trans actions. EDUCATION Accounting - 1997 GEORGIA MILITARY COLLEGE