Account Manager or Relationship Manager or Customer Service Mana

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Account Manager, Relationship Manager, Customer Service Manager, Credit Buyer, Analyst, Financial Services with 20 years experience looking for a Supervisor position.



Keith Hartman 3041 E. 3rd St., Unit 1 Long Beach, CA 90814 Cell (562) 685-6220 [email protected] LEADER IN SALES AND OPERATIONS Seeking a position requiring a team oriented, customer focused, and creative pro fessional committed to excellence both in both sales and operations. Strengths include leadership skills necessary to manage others, implement corporate progra ms and protocol to achieve individual and business goals. Inherent ability to e stablish and maintain strong relationships with both internal and external custo mers. Skills, Talents and Abilities * Experienced home based Account Manager for seven years that provided financial service training to automotive finance managers throughout 5 western states. * More than four years as an outside sales consultant B2B specializing in automo tive finance and lease programs designed for commercial and municipal fleets cla ss 3-8, daily rental and livery operators. * Engaged in industry trade shows to generate new customer leads and prospects. * Delivered, negotiated and collected all necessary legal documents for customer s execution. * Five years plus supervisory experience for up to eight employees overseeing cu stomer service and establishing a climate of motivation and opportunities throug h coaching, counseling and cross training. * Successfully liquidated at-risk consumer and commercial vehicles through natio nal auctions for maximum proceeds. Professional Experience Ford Motor Credit Company 10/1993 - 02/2009

Dealer Account Manager, Consumer 2008 - 2009, San Diego, CA * Retained the business of three at-risk wholesale floor plan and mortgage Ford dealerships totaling $6MM. * Launched new finance programs through ongoing product presentations for 10 For d Dealerships. * Increased off-lease vehicle purchases by dealers prior to auction by 30%. Dealer Account Manager, Commercial 2002 - 2004 / 2006 - 2008, Los Angeles, Orang e, San Diego, CA * Generated credit lines for end-users in excess of $40MM through product presen tations and closing techniques. * Coordinated all brand remarketing initiative with 32 Ford dealerships on comme rcial lease finance products producing a 94% success rate. * Successfully liquidated a closing truck dealership and reduced potential losse s from $2million to $1.4million. Volvo Car Finance, Consumer - 2004 - 2006, CA, AZ, HI, NV, NM * Managed employee training and system migration of CreditWeb to RouteOne at 34 dealerships. * 100% success rate of automated lease return signature pad process for 34 deale rships. Dealer Services Funding Supervisor, 1999 - 2002, Orange, CA * Supervised a funding department of six employees.

* Performed daily audits on a minimum 10% of funded contracts to ensure regulato ry and procedural compliance. * Successfully managed two office migrations by implementing processes for seaml ess funding disruption. Customer Service Supervisor, 1997 - 1999, Orange, CA * Supervised a collections department of eight employees responsible for branch loss mitigation and customer service. * Managed portfolio of delinquent loans to ensure collection tools were exhauste d and averaged 1.5% delinquency ratio. * As Idea Process Branch Coordinator, motivated employees and increased branch p articipation from 0 to 54%. Branch was awarded 1st place winner out of 8 nationa l centers for overall annual cost saving of $1.8M. Credit Analyst, 1994 - 1997, Orange, CA * Analyzed financial statements, tax returns and credit reports to determine eli gibility for prime and sub-prime applicants. * Promoted to dedicated Livery analyst for the Southwest region. * Administered and analyzed dealers capital loans, mortgage and wholesale floor plan to determine credit worthiness. Customer Service Representative, 1993 - 1994, Orange, CA * Utilized negotiation skills to resolve loans > 45 days delinquent and used all tools available to locate skip customers and at-risk units. * Performed field investigations at customers' residence or place of business to resolve delinquency. Schools First FCU (formerly OCTFCU) 08/1993 - 10/1993 Member Service Representative, Santa Ana, CA * Cross-sold and promoted consumer loans, mortgage loans, checking and savings a ccounts in a high volume call center to over 100+ members per day. * Demonstrated ability to successfully interview applicants for personal loans a nd credit requests. * Experienced in financial audits and transactions associated with member accoun ts. Smart Financial FCU (formerly First Educators FCU) 07/1991 - 06/1993 Member Service Representative II, Houston, TX * Cross-sold and promoted Credit Union programs and products while providing exc ellent customer service in the member service department. * Experienced teller in both lobby and drive thru operations. Computer Skills Skilled in MS Office, Word, Excel, Outlook and PowerPoint. Knowledgeable with DF , RouteOne and Education BS Degree, 1992 University of Houston, Houston TX AA Degree, 1989 San Antonio Jr. College, San Antonio, TX

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