Accounting/Financial
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TAMI SHOEMATE AURORA, COLORADO (303) 752-1735 (HOME) / (720) 935-0377 (CELL) [email protected]/HTTP://WWW.LINKEDIN.COM/IN/TSHOEMATE QUALIFICATIONS Exceptional leadership qualities, talent negotiating B2B and personal revenue in all markets. Technically savvy, demonstrated ability to build client bases. O utstanding skills in relationship building, collections, customer service, billi ng conversions, and auditing. Intelligent, dedication, articulate and drive to succeed. CORE COMPETENCIES Negotiations Meeting Goals Auditing Techniques Client Relationship Man agement Goal-Oriented Customer Service Reliability Leadership Team Player PROFESSIONAL EXPERIENCE 2009-2010 SAI PEOPLE SOLUTIONS, INC. Contract for Oracle Corporation Entitlement Dispute Agent Broomfield, CO * Exceptional upkeep for hardware and software entitlement disputes, guidelines and entitling hardware and software customers for service by review of contracts * Daily detailed research and communications between internal business partners * Follow through from inception of dispute to closure of dispute Global Invoicing/Credit & Collections * Audit & process sales allowance requests and invoice vendor sales * Oracle 10.7 & 11i testing for conversion * OSS Invoicing for MFG/PRO customers internationally 2009 VOLT INFO SCIENCES Contract for Level 3 Communications Network Expense Analyst Broomfield, CO * Audit disconnects for various Legacy Companies in order to confirm disputes fo r collecting or billing discrepancies for payback * Review call detail records for comparison of vendor billing, to Level (3) MOU on their accrual for jurisdictional usage mix billing discrepancies 2008-2009 CRG WEST LLC Denver, CO Billing Associate * High-Volume monthly invoicing/statements for 10 telecom/real estate buildings * Successfully collected, calculated and invoiced electric/gas billing to buildi ng owners * Conversed daily with internal departments/tenants reviewing work orders, licen ses/leases, payment reconciliation, invoices and disputes, while processing cred it/debit memos and refunds 2004-2007 WESTERRA CREDIT UNION Default Specialist III * High-Volume, High Dollar Negotiations exceeding goals * Successfully Skip traced ~ Repossessed inventories * Integrated Two High Profile Credit Unions for recovery Denver, CO
1998-2003 ICG COMMUNICATIONS Englewood, CO Receivables Management Adjustment Specialist * Successfully approved or declined thousands of billing adjustments * Promptly processed cash applications and adjustments * Prepared, updated and distributed procedures while submitting checklists to c ustomer care personnel in order to receive correctly submitted adjustments for r eview Quality Analyst III ~Revenue Assurance * Promoted to Team Lead & Quality Analyst III
* Integrated new job aides for CBP billing system for billing purposes for staff of six * Initiated & input billing for revenue lost and found * Audited and converted all ISP customers to new CBP billing system Collection Coordinator * Collected over four million dollars in credits and payments while solving cust omers disputed issues in order to resolve delinquent accounts * Maintained bankruptcy accounts for collections and handled bad debt write-offs 1998 UNIPAC SERVICES/NELNET Aurora, CO Appeals Processor * Educated on all claims adjusting for student loans in various states * Approved/Denied students government loans for repayment KFORCE & KELLY SERVICES * Various contract assignments as receptionist, customer care and collections 1989-1997 DEUTSCHE FINANCIAL SERVICES Englewood, CO Account Manager * Promoted to Account Manager, from Sr. Accounts Administrator * Awarded Five Customer Service Certifications at customers request ~Handling customer accounts with professionalism and efficiency~ * Recognized as Employee of the Month ~Assist other departments EDUCATION 1980-1984 GATEWAY HIGH SCHOOL & TH PICKENS TECH~BUSINESS Aurora, CO FBLA Competition~ Parliamentary Procedures ~Awarded 1st in District and 5th in S tate Also Competed in State Competition for ~Shorthand in 1984 COMPUTER SKILLS & APPLICATIONS AMIPRO APPLE BAM BILL TRAK PRO BRIO CAT TOOL CBP CIRCUIT VISION EPISYS FREELANCE GRAPHICS IBM IM/JAVA JOB AIDES KEY STROKES (11,000) MACINTOSH MICRONET MICROSOFT EXCEL MICROSOFT WORD MICROSOFT ACCESS MICROSOFT OUTLOOK MRI MS DOS OFFNET ORACLE 11i & 10.7 ORDER VIEWER
POWER POINT QUARKXPRESS SKIPTRACING SUN MICRO TOOLS TRACKER TYPE 80 WPM UDP ULTRA DATA VARIOUS PHONE SYS WANG WIN LOC WISOR WORD PERFECT WORLD WIDE WEB
1998-2003 ICG COMMUNICATIONS Englewood, CO Receivables Management Adjustment Specialist * Successfully approved or declined thousands of billing adjustments * Promptly processed cash applications and adjustments * Prepared, updated and distributed procedures while submitting checklists to c ustomer care personnel in order to receive correctly submitted adjustments for r eview Quality Analyst III ~Revenue Assurance * Promoted to Team Lead & Quality Analyst III
* Integrated new job aides for CBP billing system for billing purposes for staff of six * Initiated & input billing for revenue lost and found * Audited and converted all ISP customers to new CBP billing system Collection Coordinator * Collected over four million dollars in credits and payments while solving cust omers disputed issues in order to resolve delinquent accounts * Maintained bankruptcy accounts for collections and handled bad debt write-offs 1998 UNIPAC SERVICES/NELNET Aurora, CO Appeals Processor * Educated on all claims adjusting for student loans in various states * Approved/Denied students government loans for repayment KFORCE & KELLY SERVICES * Various contract assignments as receptionist, customer care and collections 1989-1997 DEUTSCHE FINANCIAL SERVICES Englewood, CO Account Manager * Promoted to Account Manager, from Sr. Accounts Administrator * Awarded Five Customer Service Certifications at customers request ~Handling customer accounts with professionalism and efficiency~ * Recognized as Employee of the Month ~Assist other departments EDUCATION 1980-1984 GATEWAY HIGH SCHOOL & TH PICKENS TECH~BUSINESS Aurora, CO FBLA Competition~ Parliamentary Procedures ~Awarded 1st in District and 5th in S tate Also Competed in State Competition for ~Shorthand in 1984 COMPUTER SKILLS & APPLICATIONS AMIPRO APPLE BAM BILL TRAK PRO BRIO CAT TOOL CBP CIRCUIT VISION EPISYS FREELANCE GRAPHICS IBM IM/JAVA JOB AIDES KEY STROKES (11,000) MACINTOSH MICRONET MICROSOFT EXCEL MICROSOFT WORD MICROSOFT ACCESS MICROSOFT OUTLOOK MRI MS DOS OFFNET ORACLE 11i & 10.7 ORDER VIEWER
POWER POINT QUARKXPRESS SKIPTRACING SUN MICRO TOOLS TRACKER TYPE 80 WPM UDP ULTRA DATA VARIOUS PHONE SYS WANG WIN LOC WISOR WORD PERFECT WORLD WIDE WEB
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