Adjuster or Claims or Underwriter or Insurance

ERIC GITZLAFF 8787 E MOUNTAIN VIEW RD #1116 SCOTTSDALE, AZ 85258 (612) 251-7218 [email protected] CAREER OBJECTIVE A challenging and exciting position with an opportunistic employer EDUCATION B.A., Microbiology, 2003 UNIVERSITY OF MINNESOTA, MINNEAPOLIS, MN Florida All Lines Licensed Insurance Adjuster, 2006- Present FLORIDA DEPARTMENT OF INSURANCE EXPERIENCE ALLSTATE INSURANCE COMPANY, Claims Adjuster, Coconut Creek, FL, July 2006- August 2010 Experienced and skilled in negotiating and settling Bodily Injury claims. Also i nvestigated liability, and handled 1st and 3rd party coverages such as Collision , Rental, Uninsured Motorist, and Property Damage Liability. Efficient in managi ng a large pending workload, while examining claims thoroughly and properly. * Promoted twice by management after surpassing all performance goals consistent ly * Ensured customer satisfaction and retention by providing excellent customer se rvice * Mentored newer employees by positive example * Leader of company sponsored charitable events and activities * Project manager and coordinator of the implementation of digital recording tec hnology to the claims office HERTZ EQUIPMENT RENTAL CORPORATION, Sales Coordinator, Pompano Beach, FL, June 2 004- February 2006 Responsible for coordinating sales with operations. Completed extensive training by traveling to company locations throughout the country. Well organized and pr epared to handle a high volume of business. * Selected to be the lead sales coordinator and manage others * Developed new marketing ideas and sales plans * Excelled in a fast-paced competitive environment * Achieved monthly bonuses for exceeding all sales and revenue goals MESABA AIRLINES, Customer Service Operations Coordinator, Eagan, MN, May 2001- June 2004 Positioned at the center point of company operations. Communicated with all phas es of operations to ensure efficiency. Delegated responsibility to complete the necessary task at hand. Produced under stressful conditions due to flight schedu ling and time constraints. * Stationed at Minneapolis International Airport, the 7th busiest airport in the world * Adapted to all types of situations, including weather delays, mechanical probl ems, and assisting customers the morning of the 9/11/01 terrorist attacks * Chosen as one of few employees to participate in the company "Kaizen," a weekl y proactive meeting with management designed to continually improve operations s trategies

REFERENCES Available upon request