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1. Which of the following is not part of the Profile? Options:     

Page Layout User License Record Types Field Level Security Roles

2. How many Custom Summary Formula Fields are allowed on a single Report? Options:     

No Limit 5 10 15 20

3. Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report? Options:  

YES NO

4. Which of the following is not an available function in the Formula Fields? Options:    

HyperLink Substitute RPad Vlookup

5. Which of the following cannot be used as a source report for the Analytical Snap Shot? Options:    

Tabular Reports Tabular Reports Matrix Reports All of Above



None of above

6. Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com? Options:    

Import Wizard Data Loader None of above Any one of A or B

7. All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings? Options:  

TRUE FALSE

8. How many custom fields can be created on an object in an unlimited Edition? Options:     

100 200 400 500 Unlimited

9. Which Type of Reports can't be used to create groups of data or charts? Options:     

Tabular Summary Matrix All of above None of above

10. How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object? Options:

    

10 20 30 40 Unlimited

11. Can an administrator change the profile settings of the Standard Solution Manager profile? Options:  

YES NO

12. Queues cannot be created on which Object in salesforce.com? Options:    

Lead Case Account Custom Object

13. Which of the following is not a valid business process in Salesforce.com? Options:     

Sales Processes Marketing Process Lead Processes Support Processes Solution Processes

14. What is the significance of Primary Master – Detail Relationship in a Junction Object? (Choose 2) Options:     

Record Ownership is inherited from Primary Master Object No such Significance Look and Feel is inherited from Primary Master Object Child records automatically created Ability to create report type

15. Can the User Records be permanently deleted from the Salesforce.com? Options:  

YES NO

16. Which of the following objects cannot be imported via the Salesforce.com Import Wizard? Options:    

Leads Accounts Opportunities Solutions

17. Salesforce.com record Id’s are Identical in? Options:     Record Id’s are always different in different environment Production and Full Copy Sandbox Production and Developer Sandbox Production and Config Only Sandbox

18. A custom field is made Read only from the Field level security and Required from Page layout. The Field will be Options:    

Read Only for the User Required for the User Throws an error and don’t allow to make Read only field Mandatory from page layout User is given a choice in a pop up window

19. Which of the following is not a Roll Up summary field operation? Options:     

SUM MAX MIN Count AVG

20. How many fields can be enabled for tracking on a custom Object? Options:     

10 20 30 40 50

21. Which Workflow evaluation Criteria cannot be used for Time Dependent Workflows? Options:     

When a record is created, or when a record is edited and did not previously meet the rule criteria Only when a record is created Every time a record is created or edited None of the above All of the above

22. Which Feature is not available in Salesforce.com ? Options:    

Profile based Login Hours Profile based Login IP Ranges Organization based Login Hours Organization based Login IP ranges

23. For how many days deleted records are kept in the Recycle Bin? Options:     

15 30 45 60 Always

24. Which of the following is the best way to make the Field Mandatory for everyone? Options: 

Page Layout

  

Validation Rule Roles & Profiles Field Level Security

25. Which of the following is not a Standard Salesforce.com Application? Options:     

Service Sales Call Center Community Marketing

26. Which of the field types cannot be used as an External Id? Options:    

Text Field Number Field Picklist Field Email Id Field

27. Which of the following cannot be on the controlling side of the Dependent Picklist? Options:    

Checkbox Custom Picklist Standard Picklist Multi-Select Picklist

28. Do Validation rules get enforced on the Lead Conversion? Options:  

YES NO

29. On Lead Conversion, the Close Date of the newly created opportunity is automatically set to? Options: 

Today ()

   

Last Day of Current Quarter Last Day of Current Month Last Day of Current Year Blank

30. Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model? Options:    

Customize Application View Setup and Configuration View All Data Modify All Data

1. Which of these is NOT a Standard SalesForce.com Profile? Options:    

Marketing User Sales User Contract Manager Solution Manager

2. Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type? Options:  

YES NO

3. On Lead Conversion a Lead Object Custom field can not be mapped to Which Object custom field? Options:    

Account Case Contacts Opportunity

4. Dashboards can be created by using Standard Reports as Source Reports? Options:

 

TRUE FALSE

5. Which tool should be used to Import more then 65000 records in Salesforce.com? Options:   

Data Loader SFDC Import Wizard Only CL Data Loader

6. Which of the following is NOT a Standard Salesforce.com Functionality? Options:    

Web to Lead Web to case Email to Case Email to Lead

7. Which of the following is Not a Mandatory Field while creating a User Record? Options:    

Profile Role Alias Community Nickname

8. A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM? Options:    

User is automatically Logged Out User keeps working continuously without any issues User is asked in a Popup window if he would like to extend his session User is logged out once he tries to do any DML Operation.

9. What is the Impact on a User of the Organization level Locale Changes? Options: 

The default Locale of the user is also set to the new Organization Level locale

  

No Impact on the User as he keeps using his own default Locale The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale From a new session, user will see everything in the New Organization Locale

10. API’s are not available for use in which Salesforce.com edition? Options:    

Developer Edition Professional edition Enterprise Edition Unlimited edition

11. A sales team is a set of users that normally work together on _______________? Options:     

Accounts Leads Opportunities Cases Contacts

12. Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com? Options:     

Accounts Asset Console Call Center Campaign

13. On which OWD sharing defaults the Sharing Rules can’t be defined? Options:   

OWD is Private OWD is Public Read Only OWD is Public Read Write



Sharing rules can be created on any of the above

Note: As the OWD is the most restricted option to define security setting, "Public Read Write" is already maximum allowed operation and therefore by no other means it can be override. 14. What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object? Options:   

He still sees the Opportunity record He is not able to see the Opportunity Record This case can never arise

15. Account team is a set of users that normally work together on _________? Options:     

Accounts Leads Opportunities Contacts Cases

16. Conditional highlighting can not be used for? Options:    

Tabular Reports Summary Reports Matrix Reports None of the Above

17. Which of the following is an automated process your organization can use to approve records in Salesforce.com? Options:    

Validation Process Approval Process Workflow Rules Record Types

18. Which of the following Email Template cannot be used to send a mass email? Options:

   

Text HTML with Letterhead Custom HTML Visualforce

19. Which of the following object does not support the Business process? Options:     

Lead Account Opportunity Case Solution

20. In which of the following edition you can create a Managed Package? Options:     

Professional Edition Full Test Sandbox Developer Edition Unlimited Edition Enterprise Edition

21. Can a user restrict access with the help of the sharing rules? Options:  

YES NO

22. Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarch? Options:  

YES NO

23. With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users. Options:

 

YES NO

24. An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%. Options:  

YES NO

25. Which of the following types of packages can be upgraded? Options:   

Managed Packages Unmanaged Packages Packages cannot be upgraded

26. Which of the following feature allows you to send an email when an opportunity reaches a threshold value? Options:    

Opportunity Alert Validation Rule Big Deal Alert Big Ticket Email

27. Conditional Highlighting only applies to the first summary field column in the table? Options:  

TRUE FALSE

28. Unmanaged packages do not include locked components but can be upgraded? Options:  

TRUE FALSE

29. Auto Response rules work on which objects? Options: 

Leads and Cases

  

Leads and Accounts Accounts and Opportunity Account and Cases

30. Escalation rules only run during the business hours with which they are associated? Options: TRUE FALSE 1. Customizable Forecasting is a prerequisite in order to enable territory management? Options:  

TRUE FALSE

2. Running User concept in Dashboard allows users to view Data which normally they can not view? Options:  

TRUE FALSE

3. Can a user create his/her own Default Sales Team? Options: YES NO 4. How many ranges can be defined in the case of a Conditional Highlighting? Options:     

1 2 3 4 5

5. When are the formula fields Re - Calculated? Options: 

Every 15 minutes

  

Every time they are seen After every DML Operation Admin can set the time of Refresh

6. How do you find out that the Approval Process is edited?(Choose 3) Options:     

Last Modified By Field Audit trail History Record on Approval page layout Debug Log System Log

7. How many Solution records can be imported via Import Wizard? Options:     

Solution Records cannot be imported via Import Wizard 20000 50000 100000 30000

8. Formatting of report is maintained when it is exported via Printable View? Options:  

TRUE FALSE

9. Which one is the following is a salesforce.com definition for a Lead? Options:    

Any person, organization or company that may be interested in your products and services, not yet customers An organization, individual or company involved with your business such as customers, competitors and partners Any potential revenue-generating event i.e. "sales deal" Any individual or influencer associated with an account

10. If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin Options:  

TRUE FALSE

11. What should be the Advanced filter Conditions to meet the requirement "Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO"? 1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo Options:    

(1 OR 2 OR 3) AND 4 (4 AND (2 OR 3)) OR 1 (1 OR 2 OR (3 AND 4) (1 AND (2 OR 3)) OR 4

12. How many User records can be imported via Import Wizard? Options:

10000 20000 50000 100000 User record cannot be imported via Import Wizard 13. Which of the following is true about Page layouts? (Choose 4) Options:     

Control the layout and organization of detail and edit pages Control which fields, related lists, and custom links users see, on detail and edit pages only Control which standard and custom buttons display on detail pages and related lists Determine whether fields are visible, read only, or required, on detail and edit pages only Control Field level security and sharing rules

14. To email a report to other users, the report must be in a public folder with access granted to the other users? Options: 

TRUE



FALSE

15. When a field is deleted from the pagelayout, does it is also deleted from the Object? Options:  

TRUE FALSE

16. When you insert a record using the API, Do Validation rules are respected? Options:  

YES NO

17. Scheduled reports run in the time zone of the user who schedules the report. Options:  

TRUE FALSE

18. All users who access to the same report at the same time will see the same data. Options:  

TRUE FALSE

Note: They will see data s per there security or which are applicable / visible to them. 19. Reports show only the information you can access where as Dashboards show information which you even cannot access. Options:  

TRUE FALSE

20. Which of the following are not controlled by the Page layouts? Options:    

Custom Fields Sections Related List Custom Button



Validation Rule Error message

21. If a field is visible in the search layout but hidden for certain users via the field-level security settings then which of the following statement is true? Options:    

The field-level security overrides the search layout and the field will be hidden for all users The field will still be visible in search layout to all the users The field-level security overrides the search layout and the field will be hidden for those users None of the above

22. If a Report is run which returns 20,000 records then Options:    

All 20K records are displayed in the UI First 2K records are displayed in the UI 10 Reports each having 2K records are created Report Fails and an error is reported

23. On deleting a Tab from an Application ------Options:    

Deletes the Tab from Salesforce.com Deletes the tab from that Application Deletes that particular Object of whose Tab is deleted None of the above

24. Which one is the following is a salesforce.com definition for an opportunity? Options:    

Any person, organization or company that may be interested in your products and services, not yet customers An organization, individual or company involved with your business such as customers, competitors and partners Any potential revenue-generating event i.e. "sales deal" Any individual or influencer associated with an account

25. Which of the following make a User record Unique? Options:

   

Username Role Profile Email Id

1. Which of the following is NOT controlled by the Page Layout? Options:     

How detail and edit pages are organized Field properties like visible, read-only and required Controlling which fields, related lists, and Custom Links users sees Page section customization Rollup summary

2. Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case? Options:  

True False

3. For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. Options:  

TRUE FALSE

4. What of the following statements is True? Options:    

Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed

5. Will two different users get the same search results on searching for a common keyword? Options:

 

YES NO

6. Are Tags searchable form standard Search component? Options:  

YES NO

7. Customer Portal users can view the tags section of a page, if it is included in a page layout. Options:  

TRUE FALSE

8. If Custom Fiscal Years are enabled then you cannot use Standard Forecasting? Options:  

TRUE FALSE

9. Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record? Options:  

TRUE FALSE

10. The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source? Options:  

TRUE FALSE

11. What does the dashboard snapshot on the Home Page display? Options:   

You cannot display a dashboard on the Home Page The first row of any available dashboards The first two rows of any of your available dashboards

 

Only the dashboard determined by the System Administrator The Complete Dashboard set by the User himself

12. It is possible for an Account to be part of multiple Territories? Options:  

YES NO

13. Is it possible to report on the converted Leads? Options:  

YES NO

14. You can set the Tab as a Landing Tab while creating the Tab for the Object? Options:  

TRUE FALSE

15. __________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange. Options:     

Object Packages Workflow Rules Visual Force Page Application

16. What happens when a user clicks on the Create New Apps option present in the List of Apps section? Options:    

User is taken to App Exchange User is taken to developer.force.com page User is taken to a Create new App Page in salesforce.com None of the above

17. _________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way? Options:     

Dashboards Views Tags Home Pagelayout Apps

18. Recent Items use the? Options:    

Related List Sidebar Detail Pagelayout Edit Pagelayout

19. Is it possible to have Sidebar search enabled with Global Search? Options:  

YES NO

20. Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity? Options:  

TRUE FALSE

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