administrative assistant or customer service or clerical

ELIZABETH BURKHARDT 219 Cobble Creek Curve Newark, DE 19702 (302) 455-0935(H) (302) 668-6488 (C) [email protected] ________________________________________________________________________ OBJECTIVE: To obtain an administrative assistant/customer service position us ing over 10 years of experience in the medical and customer service industries. Heartland Hospice Services, Newark, DE Team Coordinator (6/2006-4/2010) a Opened office, verified 60+ forms available to staff daily, maintained office equipment resulting in less down time. a Answered over 100 daily telephone calls in 3 rings or less, assisted patients with their questions/concerns or took a detailed message to be responded to with in 24 hours. a Ordered, tracked, stored and maintained inventory of all medical/office suppli es; kept in budget yet still met the needs of 60+ staff. a Entered weekly payroll for 25 office staff members and verified all invoice bi lling codes/amounts as per medicare reimbursement guidelines. a Entered physician orders and managed patient records daily for a census of 102 patients. a Maintained events calendar /processed and distributed mail/gave out paychecks. a Skilled in Microsoft Office, Excel and Outlook applications. a Set up, maintained and audited 60+ employee files. a Completed all applicant background checks/issued ID badges. a Conduct HR orientation for all new hires. West Park Place Elementary, Newark, DE Para Educator (3/2005-8/2005) a Assisted Reading Resource Teacher and the HOSTS program.. a Administered standardized elementary school/state testing. MBNA/Citibank, Newark, DE Customer Service Specialist (4/2001-12/2004) a Documented/maintained accounts and processed payments. a Resolved customer disputes/ mentored new employees. a Sold value added features to existing customers. a Worked inbound and outbound call centers. Bloomingdales (asst dept mgr), CVS (asst store mgr), JC Penney (bridal consultan t), Sears ( p/t sales associate) (1978-2000) Education: B/A Degree 1982, Communications/Psychology, Baldwin-Wallace College. Training: Diploma 2006 a" Certified Medical Assistant, Dawn Training Center.