Administrative Assistant or Human Resources Assistant or Recepti
Content
CLAUDIA S. HICKMAN 10609 Drillstone Drive Mobile: (915) 204-0962 El Paso, TX 79925 [email protected]
Residence: (915) 599-9747
PROFESSIONAL SUMMARY Highly motivated, solutions-focused professional with extensive experience worki ng in administrative and supervisory positions in diverse industries. Sound orga nizational skills to achieve organizational goals and objectives. Organize and c oordinate multiple projects. Combine time-and resource-management skills to impl ement strategic administrative and operational skills to enhance productivity, q uality, and client service. Possess exceptional interpersonal and communication skills with proficiency to promote confidence to build and maintain client/emplo yee relationships while interfacing positively with people of diverse background s and all professional levels. CORE COMPETENCIES: *Administrative Managemen *Client Relationship Management *Planning & Organizing *Customer Service *Written Communications * Staff Leadership * Training & Development * Employee Relations & Team Building * File & Records Maintenance * Ethics & Values
Proficient in Microsoft Office & Industry Specific Software Bilingual: Fluent in English and German EDUCATION Bachelors of Science in Management and Human Resources - 4.00 / 4.00 GPA Park University, El Paso, Texas. Coursework toward a Masters of Applied Science in Management - 4.00 /4.00 GPA. E nrolled since 2010, Kaplan University, El Paso, Texas. PROFESSIONAL EXPERIENCE
HR DEMOBILIZATION TEAM LEAD Omega Training Group Inc. 2008 - 2009 Ft. Bliss, Texas Build a team in a short period of time. Successfully out-processed an average of 20 units throughout 2008. Organized, planned, prepared, and executed the out-pr ocessing procedures of the 45th BCT (approximately 4200 Soldiers) with my 4 team members as it pertains to our section, in a three week time frame; working at l east 80 hours per week until our mission was completed. Trained several successf ul clerks. Served as Team Lead and Military Personnel clerk for the Demobilization S1 offic e. Performed administrative and supervisory duties; maintained all files and rec ords for the office; acted as quality control and quality assurance for office d ocumentation. Responsible for the out-processing procedures of National Guard and Reserve Mili tary Personnel; Managed overall functions of S1 office; planned and organized de mobilization of military units.
Produced and distributed documentation. Ensured that procedures were maintained and deadlines were achieved. Prepared a demobilization schedule and worked directly with S2, S3, and S4 offic es to coordinate unit out-processing procedures; monitored out-processing proced ures and gave proper guidance to unit representatives. Supervised and trained clerks in all aspects of the demobilization process of Na tional Guard and Reserve Military Personnel. Implemented weekly training for cle rks to ensure successful missions. Prepared monthly employee performance evaluat ions.
CLAUDIA S. HICKMAN
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PROFESSIONAL EXPERIENCE (Continued.....) Human Reso urces Assistant 2007 - 2008 United States Government Ft. Bliss, Texas Learned key requirements of this position in a short time. Enhanced communicatio n and relations between S1 office and other related military personnel branches by providing pertinent information and required rosters in a timely fashion. Imp roved validation process by developing and implementing more efficient procedure s for prior preparation of required documents. Performed office clerical and technical work supporting military personnel progr ams, operations, and functions. Managed all data records, drafted reports, corre spondence, and processed tasks for the support of departmental functions. Advised and assisted service members with out-processing procedures. Entered and validated data entered in automated systems; retrieved data from various inform ation sources, both manual and electronic; for use in answering questions; respo nding to correspondence; making decisions; or preparing reports or briefings. Performed complete review of records and other case documentation to ensure that they are procedurally correct and that the documentation is sufficient. Ensured that all levels of legal, medical, and administrative review were completed. HEAD DENTAL ASSISTANT 1991 - 2007 Dr. George Bilbro, D.D.S. El Paso, Texas Implemented a tray delivery system that expedited the set up and sterilization o f the operatories to allow for increased patient flow and increase in revenues. Constructed a sterilization procedure for the office to ensure full OSHA complia nce. Trained and developed Dental Assistants during their assignment, course of inter nship and employment training period. Implemented a tray set up system that was prepared in advance according to scheduled procedures to speed up operatory turn over time. Supported Dentist and Office Manager with daily operational procedures. Assisted Dentist in managing appointment times and assisted with procedures.
Supervised and directed duties for support staff; administered records managemen t, recording proper diagnosis, charting measurements, patient treatments, and pl anning. Performed administrative duties, scheduled and confirmed appointments, received patients, and ordered supplies. Updated and maintained patients records, entered treatment information using personal computer. Responsible for the organization and maintenance of three operatories, a laborat ory, a darkroom, and a sterilization room. Acted as OSHA Coordinator accountable for the maintenance and management of all OSHA paperwork. Responsible for providing ongoing OSHA training to employees. VOLUNTEER Red Cross 2011 William Beaumont Army Medical Center El Paso, Texas Provide administrative support for Human Resources Troop Command S1, William Be aumont Army Medical Center. Perform general office duties which include; maintai ning records, file and retrieve documents, reports, and records; assist with dat abase search; research and compare finance leave reports; update company leave l og. ADDITIONAL INFORMATION Award of Excellency Coin from Command Team, Mobilization and Deployment Brigade 2009 Award of Excellency Coin from Command Team, Mobilization and Deployment Brigade 2008 Certificate of Appreciation - Mobilization and Deployment Brigade 2008 Certificate of Appreciation - Cubic Omega Training Group 2008 Monetary Award - Mobilization and Deployment Brigade 2007
Residence: (915) 599-9747
PROFESSIONAL SUMMARY Highly motivated, solutions-focused professional with extensive experience worki ng in administrative and supervisory positions in diverse industries. Sound orga nizational skills to achieve organizational goals and objectives. Organize and c oordinate multiple projects. Combine time-and resource-management skills to impl ement strategic administrative and operational skills to enhance productivity, q uality, and client service. Possess exceptional interpersonal and communication skills with proficiency to promote confidence to build and maintain client/emplo yee relationships while interfacing positively with people of diverse background s and all professional levels. CORE COMPETENCIES: *Administrative Managemen *Client Relationship Management *Planning & Organizing *Customer Service *Written Communications * Staff Leadership * Training & Development * Employee Relations & Team Building * File & Records Maintenance * Ethics & Values
Proficient in Microsoft Office & Industry Specific Software Bilingual: Fluent in English and German EDUCATION Bachelors of Science in Management and Human Resources - 4.00 / 4.00 GPA Park University, El Paso, Texas. Coursework toward a Masters of Applied Science in Management - 4.00 /4.00 GPA. E nrolled since 2010, Kaplan University, El Paso, Texas. PROFESSIONAL EXPERIENCE
HR DEMOBILIZATION TEAM LEAD Omega Training Group Inc. 2008 - 2009 Ft. Bliss, Texas Build a team in a short period of time. Successfully out-processed an average of 20 units throughout 2008. Organized, planned, prepared, and executed the out-pr ocessing procedures of the 45th BCT (approximately 4200 Soldiers) with my 4 team members as it pertains to our section, in a three week time frame; working at l east 80 hours per week until our mission was completed. Trained several successf ul clerks. Served as Team Lead and Military Personnel clerk for the Demobilization S1 offic e. Performed administrative and supervisory duties; maintained all files and rec ords for the office; acted as quality control and quality assurance for office d ocumentation. Responsible for the out-processing procedures of National Guard and Reserve Mili tary Personnel; Managed overall functions of S1 office; planned and organized de mobilization of military units.
Produced and distributed documentation. Ensured that procedures were maintained and deadlines were achieved. Prepared a demobilization schedule and worked directly with S2, S3, and S4 offic es to coordinate unit out-processing procedures; monitored out-processing proced ures and gave proper guidance to unit representatives. Supervised and trained clerks in all aspects of the demobilization process of Na tional Guard and Reserve Military Personnel. Implemented weekly training for cle rks to ensure successful missions. Prepared monthly employee performance evaluat ions.
CLAUDIA S. HICKMAN
PAGE TWO
PROFESSIONAL EXPERIENCE (Continued.....) Human Reso urces Assistant 2007 - 2008 United States Government Ft. Bliss, Texas Learned key requirements of this position in a short time. Enhanced communicatio n and relations between S1 office and other related military personnel branches by providing pertinent information and required rosters in a timely fashion. Imp roved validation process by developing and implementing more efficient procedure s for prior preparation of required documents. Performed office clerical and technical work supporting military personnel progr ams, operations, and functions. Managed all data records, drafted reports, corre spondence, and processed tasks for the support of departmental functions. Advised and assisted service members with out-processing procedures. Entered and validated data entered in automated systems; retrieved data from various inform ation sources, both manual and electronic; for use in answering questions; respo nding to correspondence; making decisions; or preparing reports or briefings. Performed complete review of records and other case documentation to ensure that they are procedurally correct and that the documentation is sufficient. Ensured that all levels of legal, medical, and administrative review were completed. HEAD DENTAL ASSISTANT 1991 - 2007 Dr. George Bilbro, D.D.S. El Paso, Texas Implemented a tray delivery system that expedited the set up and sterilization o f the operatories to allow for increased patient flow and increase in revenues. Constructed a sterilization procedure for the office to ensure full OSHA complia nce. Trained and developed Dental Assistants during their assignment, course of inter nship and employment training period. Implemented a tray set up system that was prepared in advance according to scheduled procedures to speed up operatory turn over time. Supported Dentist and Office Manager with daily operational procedures. Assisted Dentist in managing appointment times and assisted with procedures.
Supervised and directed duties for support staff; administered records managemen t, recording proper diagnosis, charting measurements, patient treatments, and pl anning. Performed administrative duties, scheduled and confirmed appointments, received patients, and ordered supplies. Updated and maintained patients records, entered treatment information using personal computer. Responsible for the organization and maintenance of three operatories, a laborat ory, a darkroom, and a sterilization room. Acted as OSHA Coordinator accountable for the maintenance and management of all OSHA paperwork. Responsible for providing ongoing OSHA training to employees. VOLUNTEER Red Cross 2011 William Beaumont Army Medical Center El Paso, Texas Provide administrative support for Human Resources Troop Command S1, William Be aumont Army Medical Center. Perform general office duties which include; maintai ning records, file and retrieve documents, reports, and records; assist with dat abase search; research and compare finance leave reports; update company leave l og. ADDITIONAL INFORMATION Award of Excellency Coin from Command Team, Mobilization and Deployment Brigade 2009 Award of Excellency Coin from Command Team, Mobilization and Deployment Brigade 2008 Certificate of Appreciation - Mobilization and Deployment Brigade 2008 Certificate of Appreciation - Cubic Omega Training Group 2008 Monetary Award - Mobilization and Deployment Brigade 2007
