Administrative Assistant or Supervisor or Data Entry or Clerical

PROFILE Versatile Customer Service and Office Administration Professional, offering bach elor's degree, 8+ years intense experience and significant expertise in the foll owing areas: w Proven record of providing exceptional level of customer service toward comple te satisfaction and positive referrals; rapidly establish rapport and develop tr ust; resolve problems across all company departments; strong networking abilitie s w Manage administrative functions with high level of accuracy; extensive documen t control experience; receive and route calls, and greet visitors; generate stat us and activity reporting; advanced computer skills with Word and WordPerfect; s olid Excel, and basic PowerPoint w Diligent in protecting personal and sensitive information, including HIPAA com pliance; strong knowledge of medical imaging film types as well as handling, log ging and filing records w Consistently recognized for strong job performance, dedication and excellent w ork ethic; maintain high level of quality and efficiency; coordinate multiple pr iorities toward goal attainment w Professionally represent organizational interests with internal and external r esources; expert communication skills with clientele and staff from all backgrou nds and professional levels; natural leader, with ability to train and coach col leagues w Substantial case management experience; assess resources, document and verify information, and establish plans for service delivery; explain rights and respon sibilities; provide referrals to local agencies and community resources; certifi ed social security benefits counselor PERSONAL STRENGTHS: quickly adapt to policies, procedures and regulatory require ments; effective independently and in team endeavors; embrace knowledge of multi ple cultures and belief systems CAREER OVERVIEW COMMUNITY WORK INCENTIVE COORDINATOR Houston Center for Independent Living, Houston, Texas - 2007 to 2009 w Facilitated client enrollment in federal work-incentive program benefits avail able through private organization assisting recipients of SSI and SSDI benefits in 13-county region. Managed large geographic territory on north side of metropo litan Houston. w Cultivated relationships with program directors and community liaisons to iden tify potentially eligible clients, and within employment networks such as multip le offices of Texas Work Source, training schools and private staffing companies . w Served 300+ clients during tenure, primarily with disabilities. Screened indiv iduals based on needs and impairments. Fully explained rights and responsibiliti es for incentives available during job search, developing scenarios to ensure un derstanding of multiple options. Referred clients to broad network of resources for job leads, training and other services such as resume writing. w Additionally counseled 600 beneficiaries on successful transition from public healthcare dependency to private health coverage upon securing employment. w Prepared detailed monthly summaries of contacts and activities, per company re quirements. KEY ACCOMPLISHMENTS: w Generated large customer base, through diligence in covering territory and sur rounding areas. Independently established booth at several job fairs to identify additional clients. w Provided highest level of service to clientele, which included facilitating in troductions of clients to resources prior to initial contact. (continues)

JASON E. BROWN Page w Two

FILM SERVICE REPRESENTATIVE UT MD Anderson Cancer Center, Houston, Texas - 2000 to 2005 w Responded to requests for imaging films, received from both internal departmen ts and outside stakeholders such as patients, clinics and hospitals worldwide. M aintained updated log reflecting location of each outbound and incoming film, ba sed on bar code data. w Accessed and updated patient files with extreme attention to detail, toward hi ghest degree of accuracy and quality control. w Led team of three in project to convert more than 100,000 imaging files from h ard copy to digital format. Acquired training with equipment, and diligently pro cessed high volume of records while maintaining routine duties. w Headed initial project to reintegrate film from offsite storage. Retrieved spe cified items, logged to main system, and filed accurately. KEY ACCOMPLISHMENTS: w Instrumental in completing digital conversion process in six months, one-third of scheduled time, through strong knowledge of film types and diligence in comp leting tasks. Honored with Awesome Employee certificate along with Employee of t he Month award 11/2004. w Began in part-time capacity for initial six-week project, and earned fulltime position and leadership role due to outstanding work performance. EDUCATION NATIONALLY CERTIFIED - Social Security Benefits Counselor - 40 hours training wi th multiple updates - included HIPAA standards - 5/2007 BACHELOR OF SCIENCE DEGREE - Liberal Arts Stephen F. Austin State University, Nacogdoches, Texas - 1999 ASSOCIATE OF SCIENCE DEGREE - Psychology Blinn Jr. College, Brenham, Texas - 1996 w Earned Texas Chamber of Commerce scholarship. GRADUATE - Valedictorian - GPA 4.0 Memorial Hall High School, Houston, Texas - 1994 References Provided Upon Request