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Oracle Alert 11i and Microsoft Exchange Server on Windows NT/2000 Setup Guide

January 2002

Table of Contents

OVERVIEW................................................................................................................................................................ 3 REQUIREMENTS...................................................................................................................................................... 3 CONFIGURING THE MICROSOFT EXCHANGE SERVER ............................................................................. 4 Figure 1a. Adding a mailbox-enabled user in Microsoft Exchange Server 2000 for Oracle Alert...................... 5 Figure 1b. Creating a Microsoft Exchange Server 5.5 mailbox for Oracle Alert................................................ 5 CONFIGURING THE CONCURRENT PROCESSING SERVER TIER............................................................ 6 Figure 2. Invoking the Mail tool on the Concurrent Processing server............... ................................................ 6  Figure 3. Identifying Microsoft Exchange Server as the mail service used by the Concurrent Processing server  .............................................................................................................................................................................. 7  Figure 4. Creating a Microsoft Exchange Profile on the Concurrent Processing server.................................... 8  Figure 5a. Identifying the Microsoft Exchange 5.5 server name and mailbox .................................................... 8  Figure 5b. Identifying the Microsoft Exchange 2000 server name and mailbox-enabled user.................. .......... 9 Figure 6. Identifying the Microsoft Exchange Profile for Microsoft Outlook startup ......................................... 9 CONFIGURING ORACLE ALERT 11 I WITH MICROSOFT EXCHANGE SERVER ................................ 10 Figure 7. Identifying the mail system in Oracle Alert........................................................................................ 11 Figure 8. Identifying Microsoft Exchange mail server and Profile in Oracle Alert .......................................... 11 TESTING ORACLE ALERT AND M ICROSOFT EXCHANGE ....................................................................... 12 CREATING AN ON DEMAND TEST ALERT.............................................................................................................. 12 Figure 9. Creating an On Demand Test Alert.................................................................................................... 12 Figure 10. Creating Actions .............................................................................................................................. 13 Figure 11. Creating Message Action Details..................................................................................................... 14 Figure 12. Associating Action Set and Action Members.................................................................................... 14 Figure 13. Identifying Organizations................................................................................................................. 15 RUNNING ON DEMAND TEST ALERT ..................................................................................................................... 15 Figure 14. Submitting On Demand Test Alert.................................................................................................... 15 Figure 16. Message Recipient verifying through Microsoft Outlook that Alert message was received............ 16 

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Overview Oracle Alert, as part of the Oracle Applications E-Business 11 i suite, can monitor identified circumstances in the database, and as a result, messages can be sent out and response messages can be received via a Messaging Architecture Programming Interface (MAPI) compliant mail system such as the Microsoft Exchange Server. This document depicts the steps necessary for configuring Oracle Alert release 11 i and the Microsoft Exchange Server in order to process outgoing Alert mail messages. Steps for testing outgoing Alert mail messages are also provided. The Oracle Applications E-Business suite version 11.5.5 installed on Windows NT is he re utilized for demonstrating the integration of Oracle Alert 11i and the Microsoft Exchange Server.

This document supplements the Oracle Applications Installation Guide release 11 i and the Oracle Alert User’s Guide release 11 i manuals.

Requirements The following conditions are necessary to successfully integrate Oracle Alert 11 i and Microsoft Exchange Server on Windows NT/2000: 1. Oracle Applications E-Business suite release 11 i is installed and it is operational. 2. The latest Oracle Applications DBA (AD) and Oracle Alert (ALR) patch sets have been applied. 3. The Microsoft Exchange Server software is installed on mail server, and it is operational. 4. Microsoft Exchange Server client-side software is installed on the Concurrent Processing server, and it is operational. The Microsoft Outlook E-mail Security Update add-on has not been applied. 5. The Concurrent Manager service (OracleConcMgr<SID>) must have a ‘Log On As’ user account associated to it. This user account must belong to a domain recognized by the server where Microsoft Exchange Server is installed.

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Configuring the Microsoft Exchange Server Follow the steps below to configure the Microsoft Exchange Server as the mail server, which will deliver the mail messages generated by Oracle Alert actions. Your Oracle Applications system administrator should be able to assist with these instructions.

1. Find out which is the ‘Log On As’ user account associated to the Oracle Applications Concurrent Manager service (OracleConcMgr<SID>) on the Concurrent Processing server, and also the domain to which this user account belongs. For the purpose of this document, ‘apps’ is the user account name to which the Oracle Applications Concurrent Manager service is associated, and ‘apps’ belongs to the user domain APPSEAST.

2. Verify that the server running the Microsoft Exchange Server recognizes the user domain to which the ‘apps’ user account belongs. 3. If the Microsoft Exchange Server is version 2000, verify the following: • • •

the ‘apps’ user account has already been created, a domain has been identified with the ‘apps’ user account, a mailbox has been created for the ‘apps’ user account.

Otherwise, create a Microsoft Exchange Server 2000 user account, making sure a domain is identified and the option of creating a mailbox is selected. For information and examples on creating a mailbox-enabled user account through Microsoft Exchange Server 2000, please refer to the Microsoft Exchange Server 2000 on-line documentation at http://www.microsoft.com, and specifically the Managing Recipients and Creating a Mailbox-enabled User sections. Refer to Figure 1a for an example where the ‘apps’ mailbox-enabled user account was added for sending Oracle Alert messages. If the Concurrent Manager service (OracleConcMgr<SID>) on the Concurrent Manager server is not associated to this user account, then log onto the Concurrent Manager server with this new user account, and through the Services tool, associate this user account to the Concurrent Manager service for ‘Log On As’ purposes. 4. For earlier versions of Microsoft Exchange Server such as version 5.5, verify that a mailbox has been created for the user account associated to the Concurrent Manager service (OracleConcMgr<SID>). Otherwise, create a mailbox for that user account making sure the domain to which that account belongs is identified. For information and examples on creating a mailbox-enabled user account through Microsoft Exchange Server 5.5, please refer to the Microsoft Exchange Server 5.5 on-line documentation at http://www.microsoft.com, and specifically the Getting Started and Setting Up Mailboxes sections. Refer to Figure 1b for an example where a mailbox (i.e. AlertMailbox), associated to the ‘apps’ user account in domain APPSEAST, has been created for sending Oracle Alert messages given that the ‘apps’ user account is or will be associated to the Concurrent Manager service (OracleConcMgr<SID>) on the Concurrent Manager server. 4

Figure 1a. Adding a mailbox-enabled user in Microsoft Exchange Server 2000 for Oracle Alert

Figure 1b. Creating a Microsoft Exchange Server 5.5 mailbox for Oracle Alert 5

Figure 13. Identifying Organizations Running On Demand Test Alert

Follow the steps below to verify that the Microsoft Exchange Server delivers the message generated by the On Demand test alert. 1. 2. 3. 4. 5. 6. 7. 8.

Log onto Oracle Applications with the Alert Manager responsibility. Expand the Request menu option from the Alert Manager main menu. Double click on the Check function. The Request Periodic Alert Check window is displayed. In the Application field, enter or select ‘Application Object Library’. In the Alert field, enter or select ‘Alert Mail Test’. Click on the Submit Request button. Once the Request ID field is populated, you can close this window. See Figure 14.

Figure 14. Submitting On Demand Test Alert 15

9. From the Alert Manager main menu, select the View function from under the Request option. 10. Click on the Find button. 11. A concurrent request for the ‘Alert Mail Test’ alert should be displayed. Click on the Refresh Data button until the Phase and Status for the ‘Alert Mail Test’ alert concurrent request changes to Completed and Normal respectively. See Figure 15. 12. Have the recipient of the alert message verify he/she received the message. The e-mail message sender name should be the name of the mailbox created in the Microsoft Exchange Server 5.5 (AlertMailbox) or the name of the mailbox-enabled user account created in the Microsoft Exchange Server 2000 (‘apps’). See Figure 16 for an example of  the recipient ‘jsmith’ verifying through Microsoft Outlook that the Alert message arrived to his/her mailbox from sender ‘apps’.

Figure 16. Message Recipient verifying through Microsoft Outlook that Alert message was received

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