American Business Culture Workshop
Content
American Business Culture
Workshop
Renee Gifford
Kirstin Mercer
Jill Phillips
American Business Culture Workshop
Agenda:
1)
Introductions
1)
American Business Culture
1)
Resume Writing and Interviewing
1)
Individual Consultations
Overview of American Business
Culture
How would you describe the typical
American worker?
-Goal and achievement oriented
-Highly organized
-Freedom-loving and self-sufficient
-Work oriented and efficient
-Friendly and informal
Overview of American Business
Culture
National Culture
Corporate Culture
Professional Culture
Group Interactions in the Workplace
Universalist verses Particularist
Your country:
Americans:
Group Interactions in the Workplace
Individualism vs. Communitarianism
Your culture:
Americans:
Group Interactions in the Workplace
Neutral vs. Emotional
Your culture:
Americans:
Group Interactions in the Workplace
Specific vs. Diffuse
Your culture:
Americans:
Group Interactions in the Workplace
Achievement vs. Ascription
Your culture:
Americans:
Group Interactions in the Workplace
Traditional Culture:
-Directing
-Competing
-Relying on rules
-Lecturing
-Secrecy
-Passive
-Isolated Decisions
Group Interactions in the Workplace
Team Culture:
-Guiding
-Collaborating/Coaching
-Team Activities
-Diversity/Flexibility
-Openness/Sharing
-Active
-Involvement of others
American Business Negotiation
Strategies
American negotiators are selected
based on their record of success
Gender, age, and social class are
not criteria for selection
Individual characteristics are criteria
for selection
American Business Negotiation
Strategies
How do Americans negotiate?
-”Get the job done quick”
-Assess the situation and get results
quickly
-Don’t spend too much time building
relationships
-Message is conveyed through
speech, not through gestures
American Business Negotiation
Strategies
How do Americans negotiate?
-Time is money
-Set a schedule and prioritize
-Move through the process and
control the time allotted
-Take a risk
-Let the senior executive make the final
decision
-Detailed contract will formalize negotiation
Etiquette for Business Lunches,
Dinners – Place Setting
Etiquette Tips for Business Lunches,
Dinners and Receptions
Napkins
Ordering
Silverware
Passing
Eating
Paying
Additional Resources
http://www.cuisinenet.com/glossary/tableman.html
http://www.fredonia.edu/business/etiquette/links.htm
http://www.etiquettesurvival.com/
http://www.modernetiquette.com/
http://career.utk.edu/students/skills_etiquette.asp
http://www.career.fsu.edu/ccis/guides/etiquette.html
http://business.missouri.edu/340/default.aspx
http://business.missouri.edu/342/default.aspx
Effective Customer Service in
American Culture
Listen
Accept and strive for change
Constant improvement is necessary
Remember the target customer and ask
what they want
Empower, support, and reward frontline
or interface people
Provide infrastructure to support goals
Provide training and information to
achieve goals
Dealing with Problems in the American
Workplace
Hierarchy
Resume Writing Skills
What is a Resume?
What is the Purpose of a Resume?
-Helps get you an Interview
-A summary of your education, skills,
accomplishments, and experience
-Your first chance to communicate with a
potential employer
-One of a kind marketing-you are selling
yourself with a resume
-Establishes you as a professional person
-Clarifies your direction, qualifications and
strengths
Preparing an Effective Resume
Self Assessment
Content
Basic information- Name, address, contact
information
Objective
Education
Experience
Other information- Relevant awards,
publications, skills
References
Resume Tips
Be Concise - Limit the length of the resume to
three pages.
Be Neat
Be Honest – Integrity is very important. Your
skills and work experience should be accurately
represented on your resume. Background
investigations are common in the United States.
Use action words and phrases when describing
your experience.
Proofread, proofread, and proofread!
Ask for a colleague to read the finished
document.
Differences between U.S. and
International Resumes
U.S. Resume Characteristics
Concise, attractive marketing
tool - summarizes jobs, skills,
accomplishments, and
academic background
relevant to employment
objective
One to two pages maximum
Does not include age, marital
status, race, or religion.
May or may not include
completion of military service
depending upon whether it is
relevant or makes the person
a stronger candidate
International Resume
Characteristics
Chronologically details
academic and formal
work experience
Sometimes two or
more pages
Sometimes includes
age, marital status,
race, and/or religion
Sometimes includes
completion of military
service
Cover Letter Writing Tips
Its purpose is to interpret the data-oriented,
factual resume and add a personal touch. A cover
letter is often your earliest written contact with a
potential employer, creating a critical first
impression.
Keep it brief and to the point. It should not
duplicate your resume.
The employer is interested in the facts. It should
demonstrate that you meet or exceed the
requirements listed in the job description.
It should demonstrate that you are interested in
the position and that you are available to accept
the position if offered. Additional information
beyond this can be counterproductive as it dilutes
the core purpose of the cover letter.
Avoid negatives
Try to avoid a salary history in the cover letter.
Avoid using clichés in your cover letter-ex. “excellent
written and verbal communication skills”, "think outside
the box" and "juggle multiple tasks”- This is your
opportunity to highlight your communication skills.
Spend time thinking about the layout of your letter
It should be easy to scan the letter, and have a logical
progression
Personalize it if possible; address it to a specific person.
Remember- the reviewer of your cover letter and resume
has many cover letters and resumes looking at, so
making it easy for him/her to find the information you
want to highlight.
Interview Tips for International
Students
Be punctual. Arrive 5 to 15 minutes prior to appointment.
Eye contact is expected and shows confidence.
Interviewer styles vary. May begin with direct questions or minimal small
talk.
Interviewer may do most of the talking or may expect the candidate to do
most of the talking.
Questions regarding age, race, sex, and marital status are illegal.
Direct questions regarding competency, experience are common.
Open discussion of accomplishments and skills shows confidence.
Show clear self knowledge, career goals and long-term plans.
Interviewer may expect immediate competency and look at each new
employee for a 2 to 5 year commitment.
Self-disclosure of strengths, weaknesses, personality, leadership style,
problem-solving abilities, etc. may be appropriate.
Researching the organization and demonstrating that knowledge during the
interview is expected, because it shows initiative and interest.
It is acceptable to ask an employer at the close of the interview where they
are in the interview process and when the candidate can expect to hear
back from them. Inquiring about the status of an application after the
interview is acceptable and demonstrates interest in the position.
Finding an Internship that is right for
You
Determine Your Priorities.
Do you want career-related experience? The opportunity to travel? Funds to support
tuition fees?
Identify Prospective Employers.
Organizational directories, the Internet, and local newspapers can be used to pinpoint
organizations of interest. The Career Center at your school should also maintain both
electronic and paper listings for internships and summer jobs.
Develop a Resume to Emphasize Your Skills.
A resume can effectively present your background and distinguish you from other job
seekers.
Start Contacting Employers Early.
If you seek a career-related position, it is appropriate to contact the manager of an
organization in your area of interest, as well as the Human Resources department. Call
or write to request information regarding internships and job opportunities.
Complete Application and Be Prepared for Interviews.
If you are seeking a general, non-career-related position, you may be asked to
complete and return a formal application. Be sure to complete these forms neatly and
thoroughly, typing them when possible. If there are currently no positions available,
request referrals to other employers in the field. Should you be granted an interview, be
prepared to answer questions about your background.
Follow-up All Interviews.
Always send a thank-you letter to the interviewer expressing your appreciation. If you
were not granted an interview, follow up your application with a phone call, a letter, or
even a visit. Your interest and enthusiasm will distinguish you from other job seekers.
Popular Websites for Student
Internships
TrueCareers (http://www.truecareers.com/)
TrueCareers is a national career site bringing professional,
degreed candidates and the companies that value them
together.
MonsterTRAK (http://www.monstertrak.monster.com/)
MonsterTRAK is a website for students and alumni looking
for full-time and part-time positions, internships and oncampus employment.
JobWeb (http://www.jobweb.com/)
JobWeb® is a web site of career development and jobsearch information for college students and new college
graduates. It is owned and sponsored by the National
Association of Colleges and Employers (NACE).
Workshop
Renee Gifford
Kirstin Mercer
Jill Phillips
American Business Culture Workshop
Agenda:
1)
Introductions
1)
American Business Culture
1)
Resume Writing and Interviewing
1)
Individual Consultations
Overview of American Business
Culture
How would you describe the typical
American worker?
-Goal and achievement oriented
-Highly organized
-Freedom-loving and self-sufficient
-Work oriented and efficient
-Friendly and informal
Overview of American Business
Culture
National Culture
Corporate Culture
Professional Culture
Group Interactions in the Workplace
Universalist verses Particularist
Your country:
Americans:
Group Interactions in the Workplace
Individualism vs. Communitarianism
Your culture:
Americans:
Group Interactions in the Workplace
Neutral vs. Emotional
Your culture:
Americans:
Group Interactions in the Workplace
Specific vs. Diffuse
Your culture:
Americans:
Group Interactions in the Workplace
Achievement vs. Ascription
Your culture:
Americans:
Group Interactions in the Workplace
Traditional Culture:
-Directing
-Competing
-Relying on rules
-Lecturing
-Secrecy
-Passive
-Isolated Decisions
Group Interactions in the Workplace
Team Culture:
-Guiding
-Collaborating/Coaching
-Team Activities
-Diversity/Flexibility
-Openness/Sharing
-Active
-Involvement of others
American Business Negotiation
Strategies
American negotiators are selected
based on their record of success
Gender, age, and social class are
not criteria for selection
Individual characteristics are criteria
for selection
American Business Negotiation
Strategies
How do Americans negotiate?
-”Get the job done quick”
-Assess the situation and get results
quickly
-Don’t spend too much time building
relationships
-Message is conveyed through
speech, not through gestures
American Business Negotiation
Strategies
How do Americans negotiate?
-Time is money
-Set a schedule and prioritize
-Move through the process and
control the time allotted
-Take a risk
-Let the senior executive make the final
decision
-Detailed contract will formalize negotiation
Etiquette for Business Lunches,
Dinners – Place Setting
Etiquette Tips for Business Lunches,
Dinners and Receptions
Napkins
Ordering
Silverware
Passing
Eating
Paying
Additional Resources
http://www.cuisinenet.com/glossary/tableman.html
http://www.fredonia.edu/business/etiquette/links.htm
http://www.etiquettesurvival.com/
http://www.modernetiquette.com/
http://career.utk.edu/students/skills_etiquette.asp
http://www.career.fsu.edu/ccis/guides/etiquette.html
http://business.missouri.edu/340/default.aspx
http://business.missouri.edu/342/default.aspx
Effective Customer Service in
American Culture
Listen
Accept and strive for change
Constant improvement is necessary
Remember the target customer and ask
what they want
Empower, support, and reward frontline
or interface people
Provide infrastructure to support goals
Provide training and information to
achieve goals
Dealing with Problems in the American
Workplace
Hierarchy
Resume Writing Skills
What is a Resume?
What is the Purpose of a Resume?
-Helps get you an Interview
-A summary of your education, skills,
accomplishments, and experience
-Your first chance to communicate with a
potential employer
-One of a kind marketing-you are selling
yourself with a resume
-Establishes you as a professional person
-Clarifies your direction, qualifications and
strengths
Preparing an Effective Resume
Self Assessment
Content
Basic information- Name, address, contact
information
Objective
Education
Experience
Other information- Relevant awards,
publications, skills
References
Resume Tips
Be Concise - Limit the length of the resume to
three pages.
Be Neat
Be Honest – Integrity is very important. Your
skills and work experience should be accurately
represented on your resume. Background
investigations are common in the United States.
Use action words and phrases when describing
your experience.
Proofread, proofread, and proofread!
Ask for a colleague to read the finished
document.
Differences between U.S. and
International Resumes
U.S. Resume Characteristics
Concise, attractive marketing
tool - summarizes jobs, skills,
accomplishments, and
academic background
relevant to employment
objective
One to two pages maximum
Does not include age, marital
status, race, or religion.
May or may not include
completion of military service
depending upon whether it is
relevant or makes the person
a stronger candidate
International Resume
Characteristics
Chronologically details
academic and formal
work experience
Sometimes two or
more pages
Sometimes includes
age, marital status,
race, and/or religion
Sometimes includes
completion of military
service
Cover Letter Writing Tips
Its purpose is to interpret the data-oriented,
factual resume and add a personal touch. A cover
letter is often your earliest written contact with a
potential employer, creating a critical first
impression.
Keep it brief and to the point. It should not
duplicate your resume.
The employer is interested in the facts. It should
demonstrate that you meet or exceed the
requirements listed in the job description.
It should demonstrate that you are interested in
the position and that you are available to accept
the position if offered. Additional information
beyond this can be counterproductive as it dilutes
the core purpose of the cover letter.
Avoid negatives
Try to avoid a salary history in the cover letter.
Avoid using clichés in your cover letter-ex. “excellent
written and verbal communication skills”, "think outside
the box" and "juggle multiple tasks”- This is your
opportunity to highlight your communication skills.
Spend time thinking about the layout of your letter
It should be easy to scan the letter, and have a logical
progression
Personalize it if possible; address it to a specific person.
Remember- the reviewer of your cover letter and resume
has many cover letters and resumes looking at, so
making it easy for him/her to find the information you
want to highlight.
Interview Tips for International
Students
Be punctual. Arrive 5 to 15 minutes prior to appointment.
Eye contact is expected and shows confidence.
Interviewer styles vary. May begin with direct questions or minimal small
talk.
Interviewer may do most of the talking or may expect the candidate to do
most of the talking.
Questions regarding age, race, sex, and marital status are illegal.
Direct questions regarding competency, experience are common.
Open discussion of accomplishments and skills shows confidence.
Show clear self knowledge, career goals and long-term plans.
Interviewer may expect immediate competency and look at each new
employee for a 2 to 5 year commitment.
Self-disclosure of strengths, weaknesses, personality, leadership style,
problem-solving abilities, etc. may be appropriate.
Researching the organization and demonstrating that knowledge during the
interview is expected, because it shows initiative and interest.
It is acceptable to ask an employer at the close of the interview where they
are in the interview process and when the candidate can expect to hear
back from them. Inquiring about the status of an application after the
interview is acceptable and demonstrates interest in the position.
Finding an Internship that is right for
You
Determine Your Priorities.
Do you want career-related experience? The opportunity to travel? Funds to support
tuition fees?
Identify Prospective Employers.
Organizational directories, the Internet, and local newspapers can be used to pinpoint
organizations of interest. The Career Center at your school should also maintain both
electronic and paper listings for internships and summer jobs.
Develop a Resume to Emphasize Your Skills.
A resume can effectively present your background and distinguish you from other job
seekers.
Start Contacting Employers Early.
If you seek a career-related position, it is appropriate to contact the manager of an
organization in your area of interest, as well as the Human Resources department. Call
or write to request information regarding internships and job opportunities.
Complete Application and Be Prepared for Interviews.
If you are seeking a general, non-career-related position, you may be asked to
complete and return a formal application. Be sure to complete these forms neatly and
thoroughly, typing them when possible. If there are currently no positions available,
request referrals to other employers in the field. Should you be granted an interview, be
prepared to answer questions about your background.
Follow-up All Interviews.
Always send a thank-you letter to the interviewer expressing your appreciation. If you
were not granted an interview, follow up your application with a phone call, a letter, or
even a visit. Your interest and enthusiasm will distinguish you from other job seekers.
Popular Websites for Student
Internships
TrueCareers (http://www.truecareers.com/)
TrueCareers is a national career site bringing professional,
degreed candidates and the companies that value them
together.
MonsterTRAK (http://www.monstertrak.monster.com/)
MonsterTRAK is a website for students and alumni looking
for full-time and part-time positions, internships and oncampus employment.
JobWeb (http://www.jobweb.com/)
JobWeb® is a web site of career development and jobsearch information for college students and new college
graduates. It is owned and sponsored by the National
Association of Colleges and Employers (NACE).
