Assistant manager

Rochelle F Holt 313 Mesa RDG Decatur, TX 76234 9406277006 | 9725676826 [email protected] Summary Focused, self motivated Mid-level Manager with experience in customer service, opening and closing stores, sales, marketing and leadership. Known for solving p roblems,developing strong teams, and establishing outstanding relationships with vendors and customers. Professional Experience Lowe's Home Improvement Center Decatur, TX 2005 - 2011 Assistant Manager (2010-2011) Responsible for sales, marketing, customer service, building strong teams, train ing associates in special sells, install contracts, EPPs and replacement plans. a Prevented and solved customer complaints a Made sure that the store and associates were customer focused at all times. a Started as an entry level CSA in the plumbing department and worked and traine d my way to Zone 3 Management in less than 5 years a Built strong teams in every department. Helped bring our SSEI scores up so em ployees that generated bonuses a Handled customer complaints to both the benefits of the customer and the store which resulted in additional business a Supervised Receiving Operations Including: Shipping and Receiving, Vendor Retu rns, Quality Alerts and Corporate Buy Backs, Out For Repair, Customer Delivery, Company Fleet Management a Maintained associate training Department Manager- Install sales (2009 - 2010) a Received and examined all install contracts from the sales floor. a Assigned installers and coordinated installs with the installer and customer. a Conducted regular inspections on all installs and handled all complaints that may arise between the installer and customer. a In store audit was the best in the district and our customer focus score went from a score of 75 to a score of 90 Department Manager- Plumbing/Electrical. Lumber/Building Materials/Millworks, (2005-2011) Tools/Hardware and Outside Gardens a Trained and worked with each and every member of my department to build strong teams and have my departments in top customer readiness. a Received several compliments from customers. a The first year I was picked for the inventory team I found $10,000. Dollarsa worth of electrical wire that had been billed out. I was placed on the inventory crew every year since. a I was set to Houston in 2008 as the team leader to help with the hurricane rel ief team. a In 2009 I was asked to take two other associates to Lawton, Oklahoma to help p ut that store back together after they staffed the store with all new mid-level managers that didnat know anything about Loweas. My team and I totally down stoc ked and relabeled the store and taught them how to keep the store customer ready at

all times

Rochelle Holt Page 2

Circle K circle R Stables, Decatur, TX 1998 - 2011 Owner/manager Buying, selling of horses, keeping booking, marketing and advertising product. Still in business even with this economy Salon at Ulta 3, Houston, TX 1995 - 1997 Salon Manager/stylist Scheduled other stylist, handled daily receipts, trained new stylist Recognized as number one salon, every stylist was on commission instead hourly. Fantastic Sam's, Huston, TX 1994-1995 Stylist Haircuts and styles, perms, hair coloring Customer service

Education, Professional Development and Training Associate, Weatherford Jr. College, Weatherford, TX Completed EMTP with Lowe's as well as MTP courses Memberships USO U.S. Navy Memorial