B2B Recovery Services in India
AEREN offer full range of commercial (Business to Business) Debt Recovery Services, in India, from Manufacturing to Distribution to Retail and Services Sector. In other words, we cover Manufacturing, Business, Trade, Telecommunication, Banks, Insurance companies, Financial Services Companies, Health Sectors Information and Technology, BPO, Financial, Real-Estate, Software, Marketing, Distribution, Licensing, Agency and others. We cover all types of Business entities like Sole Proprietorship, Partnership, Limited Liability Company.
Content
PROFILE
INDIA0s 1IRST 2 ONL3 ONLINE ATTORNE3 4ASED INTERNATIONAL DISPUTE 5ANA6E5ENT 2 DE4T RECOVER3 SPECIALIST
INDIA’s FIRST & ONLY ONLINE ATTORNEY BASED INTERNATIONAL DEBT
...
RECOVERY Converting Loss into SPECIALIST Profit. ... Converting Loss into
INDIA DEBT RECOVERY
( A Division of AEREN IT SOLUTIONS PVT LTD.) SCO. 35, Sector !, C"#n$i%#r", In$i# &!''&( E)#i* + Info,in$i#$e-trecover..co) URL + ///.in$i#$e-trecover..co)
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Contents
About us Vision# $ission & V%&ue Pro'osition Our A''ro%)* Org%ni,%tion Stru)ture $%n%ge.ent %n/ Te%. Pro/u)t & Servi)es Debt Re)over4 $et*o/s Debt Re)over4 'ro)ess F&o5 C*%rt Eng%ge.ent $o/e& Our Te)*no&og4 Our Business 7ro5t* C*%rt Our Re)over4 Su))ess R%te C*%rt Our 7eogr%'*i) Presen)e 8u%&it4 Pr%)ti)es D%t% Se)urit4# Con9i/enti%&it4 %n/ Priv%)4 Our F%)i&it4 %n/ In9r%stru)ture Our :e%/ 8u%rter )u. De&iver4 Centre Our A/v%nt%ge Cre/enti%&s $e.bers*i' C%se Stu/ies List o9 ;e4 C&ients Vie5 o9 our ne5 9%)i&it4 ( + 0!12 13 1 !1+ 110!26 21 22 23 2 !220!36 31 32!33 3 3" 3( 3+ 3-! 6 1! 3 !"
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“We are India’s first and only online Attorney Based International Dispute Resolution Management & Debt Recovery Specialists t at offers total Integrated Solutions rig t from !egotiation to "itigation# as $ne Stop S op# aving %an India and International presence&
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About us
IDR is % /e/i)%te/ %r. %n/ “Strategic Business Unit” o9 our ;no5&e/ge Pro)ess outsour)ing servi)es# 9oun/e/ b4 % te%. o9 e='erien)e/ CA %n/ Attorne4s. >e %re In/i%’s 9irst %n/ on&4 Attorne4 b%se/ On &ine “Dispute Resolution Manage ent ! Debt Reco"er# Agenc# “t$at 'rovi/es % tot%& integr%te/ So&utions# %s “One Stop S$op” in In/i% %n/ Intern%tion%&&4 sin)e 266(. IDR *%ve our 'resen)e in %&.ost %&& t*e .%?or )ities in In/i% 5it* over (6 str%tegi) o99i)es %n/ % te%. o9 .ore t*%n 1 *ig*&4 %))o.'&is*e/ &%5 %ttorne4s# retire/ ?u/ges# %))ount%nts %n/ .%n%ge.ent )onsu&t%nts# t*%t 'rovi/e % @ui)A# 9o)use/ %n/ 5orA%b&e so&ution to our )&ient 5it* *ig* r%te o9 su))ess# 5*i&st .%int%ining strong %n/ %.i)%b&e re&%tions*i' 5it* t*eir /ebtors. IDR &ever%ges its tenets o9 8u%&it4# e='erien)es %n/ su))ess9u& re)over4 *istor4# o99ers @u%&ititive %n/ *ig* su))ess re)over4 r%te t*%t %//s gre%ter v%&ue to t*e business o9 our )&ient. >e *%ve been serving g&ob%& 2666 )o.'%nies %))ross /iverse in/ustries t*%t in)&u/e 'a oo# (oogle# )e*lett+%ac,ard# Reliance Insurance# Monster-com# Asian %aints etc %# %n/ t%Ae 'ri/e in bui&/ing stretegi) &ong ter. )o&&%bor%tive '%rtner re&%tions*i' t*en ven/or. IDR tru&4 re)ogni,e t*%t 'ro9ession%& )ourtes4 is % vit%& ingre/ient. IDR be&ieve t*%t sust%ine/ )ont%)t 5it* % /ebtor is t*e on&4 so&ution. Our st%99 is *ig*&4 tr%ine/ %n/ 9u&&4 un/erst%n/s t*e )o.'&e=ities o9 t*e /i99i)u&t %re%. At IDR# 4ou )%n rest %ssure/ 4our 'ort9o&ios %re )onst%nt&4 .%n%ge/ b4 @u%&i9ie/ te%.s o9 'ro9ession%&s t*%t %re 9o)use/ /e&ivering resu&ts. Our re)over4 s'e)i%&ists *%ve %)@uire/ 4e%rs o9 e='erien)e in v%rious in/ustries 5*i)* %&&o5s us to /e&iver o'ti.u. resu&ts %t ever4 st%ge o9 t*e re)over4 )4)&e. T*oug*# our ob?e)tive is to re%)* % 'ositive %.i)%b&e out)o.e# %t ti.es it is ne)ess%r4 to .%n%ge t*e re)over4 t*roug* &eg%& 'ro)ess# IDR /o not /e&%4 in initi%ting &itig%tion *%ving reg%r/ to t*e best &eg%& o'tions %v%i&%b&e &iAe L%5!Suit# >in/ing!u' 'etitions# )ri.in%& )o.'&%ints# 5it* t*e )&ient’s 'rior )on)urren)e %''rov%&. On)e in &itig%tion# IDR routine&4 uti&i,es 're!?u/g.ents re.e/ies to g%in &ever%ge
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IDR is %n Attorne4 b%se/ Dis'ute Reso&ution $%n%ge.ent & /ebt re)over4 'r%)ti)e grou'# t*ere9ore IDR /o not /e'en/ .u)* on t*e outsi/er’s %ttorne4 to *%n/&e t*e &itig%tion %s'e)t o9 t*e re)over4 )4)&e. Our in!*ouse &eg%& )%'%bi&ities %n/ e='ertise ensures en*%n)e/ &eg%& e99i)ien)ies# )ost e99e)tiveness %n/ ti.e&4 /e&iver4 5it* gre%ter su))ess. IDR o99er s'e)i%&i,e/ &eg%& re)over4 'rogr%.s to our )&ients In ter.s o9 &eg%& )osts# tr%ns'%ren)4 is our 5%t)* 5or/. Costs %re on&4 in)urre/ on t*e e='ress %ut*orit4 o9 our )&ients %n/ re%&isti) %ssess.ents o9 )osts %re %&5%4s 'rovi/e/. Be9ore our )&ients re%)* t*e /e)ision to instru)t us to issue 'ro)ee/ings# t*e4 5ou&/ *%ve been brie9e/ on t*e /et%i&s o9 t*e )%se %n/ &iAe&i*oo/ o9 re)over4. E%)* )&ient )%se is *%n/&e/ b4 % /e/i)%te/ 'ro9ession%& te%. )o.'rise/ o9 e='erien)e/# e='ert %n/ s'e)i%&ise/ %ttorne4s# %))ount%nt# $BA# rig*t 9ro. t*e beginning to t*e en/# b4 using )re%tive# 'r%)ti)%& %n/ business oriente/ %''ro%)*es in *%n/&ing )&ients /e&in@uent %))ount 5it* *ig*est @u%&it4 o9 'ro9ession%& servi)es.
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&ision' Mission ! &alue Proposition
IDR *e&'s )&ients .%=i.i,e t*eir return on re)eiv%b&es %t ever4 st%ge o9 t*e re)over4 )4)&e. &ISIO() *o “*rans+or Dispute Resolution Manage ent ! Debt Reco"er# Ser"ices”%
MISSIO() To /e&iver &ong ter. bene9its %n/ .e%sur%b&e v%&ue to our )usto.ers b4 &ever%ging ourB • • • • • Best 'eo'&e t%&ent Do.%in Ano5&e/ge & e='ertise Tenets o9 @u%&it4 %n/ innov%tion Se&9 sust%ining 'ro)esses 9r%.e5orA Cutting e/ge te)*no&og4
&ALUE) Our "alue proposition is to ensure .%=i.i,e re)overies %t &o5 )ost 5it* *ig* s'ee/ b4 /e&ivering te)*no&og4 en%b&e/ Dispute Manage ent ! reco"er# solutions% Our &ong ter. ob?e)tive is to ensure our )&ients# to /e&iver .%=i.u. v%&ues t*roug*# .%=i.u. re)overies# %n/ )ost s%vings# en*%n)e/ 'ro/u)tivit4 5it* *ig*est st%n/%r/ o9 @u%&it4 %n/ )ontinuous 'ro)ess i.'rove.ent %n/ )utting e/ge te)*no&og4. IDR /e&iver v%&ue 9or .one4 t*roug* our 'roven 9&e=ib&e %n/ tr%ns'%rent /e&iver4 %n/ eng%ge.ent .o/e&. IDR be&ieve in bui&/ing &ong ter. re&%tions*i' %n/ &ong!&%sting str%tegi) '%rtners*i'. IDR *%ve su99i)ient e='erien)e %n/ e='ertise nee/e/ to *e&' enter'rises in tr%ns9or.ing t*eir business. IDR /e&iver te)*no&og4 en%b&e/ re)over4 so&utions to our )&ients. IDR *%ve been investing e=tensive&4 in g%ining e='ertise 9or .%n%ging )o.'&e= re)overies %n/ tr%ns&%ting t*is Ano5&e/ge into )re%ting % /e&iver4 stru)ture t*%t .%=i.i,es )usto.er v%&ue 5*i&e .ini.i,ing o'er%tion%& risAs.
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Our Approac$
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$%=i.i,ing Dis'ute .%n%ge.ent &re)overies %n/ ensuring Cost re/u)tion# t*roug* best /is'ute .%n%ge.ent & re)over4 'r%)ti)es# et*i)s best t%&ent 'eo'&e# en*%n)e/ 'ro/u)tivit4# innov%tion# )utting e/ge te)*no&og4 %n/ ti.e&4 /e&iver4.
• • • • • • • • • •
:ire best t%&ents 9ro. res'e)tive in/ustr4 %n/ its /eve&o'.ent t*roug* )ontinuous e/u)%tion %n/ tr%ining 'rogr%.. Consi/er%te %n/ Courteous %''ro%)* In)re%se/ %n/ sust%ine/ 9o&&o5!u' %n/ 'ressure A&tern%te Dis'ute Reso&ution Best re)over4 'r%)ti)es :ig*est st%n/%r/ o9 @u%&it4 %n/ et*i)s. F&e=ib&e %n/ tr%ns'%rent /e&iver4 %n/ eng%ge.ent .o/e& En*%n)ing se)urit4# 'riv%)4 %n/ )on9i/enti%&it4 Robust govern%n)e RisA .itig%tion t*roug* robust risA .%n%ge.ent 9r%.e5orA
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OR,A(I-A*IO( S*RUC*URE . IDR
India Debt Recovery
C.E.O Recovery Advi"ory Committee
,ice Pre"ident #ead
*.M. %Debt Internal Audit (egotiatio n Committee Litigation Committe e Manager IT
Recovery&
*.M. % ale" + M$t.&
Portfolio Manager Account Manager Team Lead
Manager
%)u"ine"" Develo!ment&
Manager
% ale"&
Executive
oft'ar e
#el! De"$
Executiv e
Debt Recovery !eciali"t
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MA(A,EME(* ! *EAM
Aeren *%s % te%. o9 over /0 pro+essionals on ro&& %n/ 122 strategic partners t*%t in)&u/es CACCPA# senior &eve& %ttorne4s# $BAs# Co..er)e 7r%/u%te. T*e .e.bers o9 AEREN %re *ig*&4 sAi&&e/ %n/ )o.'etent 'ro9ession%&s 5it* 4e%rs o9 e='erien)e. T*e4 bring t*e *ig*est &eve& o9 'ro9ession%& e=)e&&en)e# integrit4 %n/ soun/ et*i)%& %n/ 9%ir 'r%)ti)es. T*e4 %re tr%ine/ in t*e &%test 'r%)ti)es & te)*no&ogies t*roug* our )ontinuing e/u)%tion%& 'rogr%.s in %))or/%n)e 5it* t*e )o/es o9 'ro9ession%& )on/u)t %n/ et*i)s. MA(A,EME(* *EAM Ra an Aggar3al 4 CA5 6 Foun7er ! C$ie+ Mentor $r. R%.%n Agg%r5%& is t*e )%'t%in o9 t*e s*i' %n/ is t*e 9oun/er o9 AEREN 7rou'! In/i%Ds Bouti@ue ;POC# % gr%/u%te in Co..er)e %n/ CA ECPAF %n/ t*ere9ore is % 9e&&o5 .e.ber o9 T*e Institute o9 C*%rtere/ A))ount%nts o9 In/i% sin)e 10--. :is %bi&it4 to un/erst%n/ t*e business environ.ent )ou'&e/ 5it* *is soun/ 9in%n)i%& %n/ %))ounting b%)Agroun/ *%s en%b&e/ *is 9ir. GAgg%r5%& R%.%n & Asso)i%tesG to s'e)i%&i,e in Assur%n)e# A))ounting# T%=# Tr%ns%)tions # A/visor4 #)ross bor/er %/visor4# Dis'ute $%n%ge.ent# B%nAru't)4# inso&ven)4 %n/ )or'or%te restru)turing# Business &itig%tion #&i%bi&it4 .%tters#. Sin)e %ssu.ing &e%/ers*i' o9 AEREN 7rou' in 266(# $r. Agg%r5%& *%s )ontinuous&4 e='&ore/ %n/ /eve&o'e/ innov%tive %n/ uni@ue 'rogr%.s 9or t*e )o.'%n4. $r. Agg%r5%& is %n ent*usi%sti)# /e)isiveH e=tr%!.i&er 5*o be&ieves t*%t e=)e&&en)e *%s no 9inis* &ine. :e *%s been 'rovi/ing )o.'%nies &iAe 7oog&e# Y%*oo# :P # 8u%rA# Fi/e&it4 et). 5it* gui/%n)e on 'r%g.%ti) risA .%n%ge.ent str%tegies# )o.'&i%n)e 'o&i)ies# )risis .%n%ge.ent %n/ &itig%tion e='osure %ssess.ent. :e 'rovi/es *o&isti) gui/%n)e %roun/ str%tegi) business /e)isions# 9o)us so&utions %n/ o99ers /ee' in/ustr4 Ano5&e/ge %n/ situ%tion%& e='erien)e to %i/ in /e&ivering e99e)tive# .%rAet!&e%/ing %/vi)e %n/ /e&iver &ong!ter. t%ngib&e v%&ue. :e *%s %n %''ro%)* t*%t )o.bines /ee' &eg%& e='ertise %n/ insig*t %n/ innov%tion 9ro. .u&ti'&e /is)i'&ines 5it* business %n/ in/ustr4 Ano5&e/ge 5it* e=tensive business e='erien)es to /e&iver gui/%n)e b%se/ on .u&ti'&e 'oints o9 vie5 %n/ *e&' )o.'%n4 to e=)e& g&ob%&&4.
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T*ere%9ter# in /ue re)ognition o9 *is )ontribution in Business# Fin%n)i%& %n/ Leg%& 5or&/# *e *%s been %''ointe/ %/visorCE='ert to Pun?%b Vigi&%n)e Bure%u %n/ Pun?%b Po&i)e De'%rt.ent 9or A/vi)e# E='ertise %n/ %ssist%n)e in investig%tionCEn@uir4 o9 E)ono.i)sC>*ite Co&&%rs o99enses in In/i%. :e is %&so S'e)i%& Au/itor %''ointe/ b4 De'%rt.ent o9 In)o.e T%=# :e# &%te&4 no.in%te/ %s % .e.ber o9 Ion%& A/visor4 Co..ittee o9 Servi)e T%= o9 N!> Region o99i)e o9 t*e C*ie9 Co..issioner. $r. Agg%r5%& *%s %&so been 5it* t*e GO99i)e o9 O99i)i%& Li@ui/%torG %tt%)*e/ 5it* t*e :ig* Court o9 Pun?%b# :%r4%n% %n/ C*%n/ig%r*. .:e *%s % strong /rive 9or e=)e&&en)e %n/ sust%in%b&e gro5t* %s % resu&t *e is 'resent&4 % .e.ber o9 /i99erent n%tion%& %n/ intern%tion%& org%ni,%tions &iAe Intern%tion%& Fis)%& Asso)i%tion# Net*er&%n/s# NASSCO$# CII %n/ P:D C*%.ber o9 )o..er)e. et). As C*ie9 E=e)utive O99i)er# *e is res'onsib&e 9or t*e vision %n/ over%&& %)*ieve.ent o9 AerenDs /ire)tion. A(8U4 Arc$itect5 .Co. Foun7er S*e is one o9 t*e )%'t%in o9 t*e s*i' %n/ %s % D*%n/s on entre'reneur D# /%bb&es in 'rett4 .u)* ever4t*ing 9ro. business str%teg4 to .%n%ge.ent to su''ort. S*e is % str%teg4 %n/ )re%tive &e%/er 5it* over 26 4e%rs o9 e='erien)e in .%n%ging %n/ /riving *ig* i.'%)t business initi%tives. S*e /r%5s u'on *er e=tensive e='erien)e# s*%r' insig*t %n/ resour)es to *e&' business re%)* its 9u&& 'otenti%&. S*e un/erst%n/s )*%&&enges %n/ Ano5s 5*%t it t%Aes to /rive sust%in%b&e gro5t* S*e t*inAs out!o9!t*e!bo= t*%t turn v%&ue!Ai&&er risAs into v%&ue!)re%ting o''ortunities. S*e is 'ro9ession%&&4 @u%&i9ie/ Ar)*ite)t. An entre'reneur %t *e%rt 5it* % strong /esire %n/ '%ssion 9or bui&/ing % 5or&/!)&%ss %n/ su))ess9u& org%ni,%tion# 5*ere e.'&o4ees &ove 5*%t t*e4 /o. Si p# ,upta 4 La3#er9Attorne#5 .Co. Foun7er Si.'4 7u't% re)eive/ *er L%5 /egree 9ro. one o9 t*e 'restigious &%5 s)*oo& in In/i% 100 %n/ /one *er Co.'%n4 Se)ret%r4 9ro. T*e Institute o9 Co.'%n4 Se)ret%r4 o9 In/i%. S*e is %n e='erien)e/ )or'or%te %/visor on Str%teg4# P&%nning# Dis'ute Reso&utions# Stru)turing# tr%ns9or.%tion 'ro)esses %n/ I.'&e.ent%tion. :er v%st e='erien)es in un/erst%n/ing t*e /4n%.i)s o9 t*e Businesses# *%s .%/e *er e.erge %s % s'e)i%&ist in t*e 9ie&/. S*e 5orA )o&&%bor%tive&4 5it* t*e. to 9o)us so&utions on t*e re%& issues %99e)ting businesses %n/ /e&iver &ong!ter.# t%ngib&e v%&ue.
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Arti 4 MBA IIM 5 Arti is % .%n%ge.ent /egree *o&/er 9ro. one o9 t*e In/i%Ds .ost 'restigious business s)*oo& II$ C%&)utt% 5it* v%st *u.%n resour)e %n/ str%tegi) .%n%ge.ent e='erien)e 9ro. v%rious in/igenous org%ni,%tions over t*e &%st ten 4e%rs. As %n e='erien)e/ s4ste. b%se/ t*inAing )onsu&t%nt# s*e 'ossesses % *ig* sense 9or 'eo'&e %n/ /4n%.i)s# 5it* t*e 'roven %bi&it4 5orA su))ess9u&&4 %n/ 9%)i&it%te in )o.'&e= environ.ents. :er 'ri.%r4 %ssign.ent is to /eve&o' str%tegies 9or t*e gener%& o'er%tions o9 t*e org%ni,%tion %s 5e&& %s /eve&o' )or'or%te re&%tions*i' %n/ est%b&is*ing business )*%nne&s intern%tion%&&4. S*e *%s '%rti)i'%te/ %n/ .%n%ge/ &%rge nu.bers o9 intern%tion%& 'ro?e)ts %n/ )&ients. S*e is e='ert in /eve&o'ing % )or/i%& re&%tions*i' bet5een t*e )&ients %n/ org%ni,%tion. >it* *er e=)e'tion%& )&ient servi)e %n/ re&%tions*i' .%n%ge.ent# s*e o99ers @u%&it4 business su''ort 'rovi/ing %/e@u%te in9or.%tion to )&ients %n/ /eve&o' net5orA be4on/ bor/ers. Sa eer S3arup 4 CA5 4 Senior Dispute Resolution an7 Reco"er# Specialist5 Pro9ession%&&4 8u%&i9ie/ C*%rtere/ %))ount%nt *%s over 1- 4e%rs o9 e='erien)e in A))ounts %n/ Leg%& %n/ T%=. :e *%s been gre%t instru.ent%& *%n/ing &%rge business %n/ )or'or%te /is'ute. (eela *$a an 4La3#er9Attorne#5 4Senior Dispute Resolution an7 Reco"er# Attorne#5
$rs. Nee&%. T*%.%n is %n %)tive &%54er o9 t*e org%ni,%tion *%ving e='erien)e o9 .ore t*%n eig*t 4e%rs. Nee&%. @u%&i9ie/ .e.ber o9 t*e B%r Asso)i%tion %n/ *%s e=tensive e='erien)e in *%n/&ing Diversi9ie/ )&ients. Being %s Senior )ounse&# Nee&%.# /evotes % subst%nti%& 'ortion o9 *er ti.e to Dis'ute Reso&ution %n/ Re)over4 $%n%ge.ent# .Nee&%. s'e)i%&i,es in &eg%& reso&ution 5it* t*e over%&& ob?e)tive o9 gener%ting %n %))e't%b&e out)o.e 9or *er )&ients in % ti.e!e99i)ient %n/ )ost!e99e)tive 5%4.
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Ro$an C$au7$ar# 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5 $r. C*%u/*%r4 is % @u%&i9ie/ .e.ber o9 t*e B%r Asso)i%tion o9 Pun?%b %n/ :%r4%n% :ig* Court %n/ *%ving .ore t*%n si= 4e%rs o9 'r%)ti)%& e='erien)e# s'e)i%&i,ing in )ivi& &itig%tion %n/ )or'or%te .%tters. :e is invo&ve/ in v%rious %s'e)ts o9 Dis'ute Reso&ution in)&u/ing ev%&u%tion o9 )ontr%)tu%& %rr%nge.ents C regu&%tor4 %n/ %/vising )&ients on 'ro)esses to %voi/ risAs in t*e )on/u)t o9 businessH 'rovi/ing str%tegi) %/vi)e & o'inionsH /r%9ting '&e%/ings# brie9ing )ounse&H %''e%ring & )on/u)ting .%tters ! bot* on origin%& %n/ %''e&&%te st%ges. T*e /r%9ting sAi&&s o9 $r. C*ou/*%r4 %re un'%r%&&e&e/ %n/ %re b%se/ on t*e 9%)ts# un/erst%n/ing o9 &%5 %n/ &eg%& rese%r)*. :is 'r%)ti)%& %''ro%)* to /is'ute reso&ution ensures t*%t )&ients re)eive e99e)tive# 'r%g.%ti) %/vi)e. &ineet *$a:ral 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5 $r. T*%Ar%& is t*e 4oung %n/ /4n%.i) .e.ber o9 t*e te%.. :e is 'ro9ession%&&4 @u%&i9ie/ &%5 gr%/u%te *%ving e='erien)e o9 .ore t*%n 9our 4e%rs. :e is s'e)i%&ist in Civi& %n/ Cri.in%& &%5. Unni ;ris$anan 4Co erce ,ra7uate5
A )o..er)e 7r%/u%te# 5it* v%st e='erien)e in Fin%n)e# A))ounts# Leg%& %n/ Cor'or%te A99%irs# is t*e .%ster o9 %&& tr%/es. :e is t*e troub&e s*ooter %n/ %&5%4s re%/4 5it* % so&ution. :e is t*e )o..%n/er o9 Aeren 5it* s*%r' sAi&&s %&5%4s 9i&&e/ 5it* '%ssion :e on&4 be&ieves in De&iver4. :is un/erst%n/ing o9 business is unbe&iev%b&e. JnniDs strengt* is to /eve&o' %n/ /e&iver % su))ess9u& so&utions 5it* /e&iver4.
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Pro7uct ! Ser"ices
IDR 9u&&4 un/erst%n/ t*e /is'ute .%n%ge.ent %n/ /ebt re)over4 is % *ig*&4 s'e)i%&ist sub?e)ts# invo&ving sensitivit4# )%ution %n/ .eti)u&ous )%re. IDR 9u&&4 re)ogni,e t*%t IDR %re 9re@uent&4 /e%&ing 5it* sensitive issues 5*i&e re)overing t*e /e&in@uent %))ounts. IDR %&5%4s %/o't % )onsi/er%te# 9rien/&4 %n/ )ourteous %''ro%)* 5it* t*e /ebtors to ensure better business re&%tions*i' 5*i&st si.u&t%neous&4 'rote)ting t*e interests o9 our )&ients. Our t%i&or .%/e %''ro%)* b4 &ever%ging our best t%&ent 'eo'&e %n/ te)*no&og4 in )on?un)tion 5it* regu&%r )ont%)t b4 &etters# E!.%i&s# te&e'*ones %n/ 'erson%& .eetings# 4ie&/ i.'ressive resu&ts. IDR o99er 9u&& r%nge o9 )o..er)i%& EBusiness to BusinessF Dis'ute $%n%ge.ent & Debt Re)over4 Servi)es# in In/i%# 9ro. $%nu9%)turing to Distribution to Ret%i& %n/ Servi)es Se)tor. In ot*er 5or/s# IDR )over $%nu9%)turing# Business# Tr%/e# Te&e)o..uni)%tion# B%nAs# Insur%n)e )o.'%nies# Fin%n)i%& Servi)es Co.'%nies# :e%&t* Se)tors In9or.%tion %n/ Te)*no&og4# BPO# Fin%n)i%&# Re%&!Est%te# So9t5%re# $%rAeting# Distribution# Li)ensing# Agen)4 %n/ ot*ers. IDR )over %&& t4'es o9 Business entities &iAe So&e Pro'rietors*i'# P%rtners*i'# Li.ite/ Li%bi&it4 Co.'%n4. • • • • Co ercial Dispute Resolution Manage ent !Debt Reco"er# ser"ices
Litigation an7 8u7g ent Collection Ser"ices S:ip *racing Ser"ices Consultanc# Ser"ices
13
Debt Reco"er# Met$o7s9Plans
Fro. e%r&4 st%ge )o&&e)tions to &eg%& servi)es# IDR o99er % 9u&& suite o9 servi)es to .%=i.i,e 4our re)overies %t &o5 )ost 5it* s'ee/. IDR *e&'s )&ients .%=i.i,e t*eir return on re)eiv%b&es %t ever4 st%ge o9 t*e re)over4 )4)&e. Our Debt Re)over4 )4)&e in)&u/es t*e 9o&&o5ing st%gesB! AMICABLE (E,O*IA*IO( ME*<OD9PLA( Jn/er t*is /ebt re)over4 'ro)e/ure# IDR %/o'ts % ver4 9rien/&4 %''ro%)* 5it* t*e /e9%u&ting /ebtor. IDR un/erst%n/s t*%t t*e /ebtor is t*e u&ti.%te )usto.er o9 its )&ient %n/ t%Aes %&& ste's )%re9u&&4 to .%int%in t*%t sensitive re&%tions*i' 5*i&st %''&4ing t*e /ebt re)over4 %)tivities. Our e='erien)es in t*e '%st *%ve s*o5n signi9i)%nt su))ess un/er t*is 'ro)e/ure. Be&o5 %re t*e Dis'ute Reso&ution %n/ Re)over4 %)tivities t*%t 5e un/ert%Ae un/er t*is .et*o/C'&%nB A* DEB*OR LE&EL • • • • • • • S*A*US UPDA*E • • Re%& ti.e b%sis On&ine Re'orting Noti9i)%tion t*roug* S$S Regu&%r E.%i& es)%&%tion Regu&%r te&e'*oni) 9o&&o5!u' Person%& Visits A))ounts Re)on)i&i%tion Regu&%r 9o&&o5!u' t*roug* Letters Leg%& Noti)e %n/ Re?oin/ers
*ELEP<O(E ! EMAIL SUPPOR* • Dire)t )%&& to our te%. .e.ber 9or %n4 @uer4# )onsu&t%tion %n/ st%tus u'/%te
14
•
Assist%n)e re@uire/ in )%se o9 9i&&ing o9 FIR
LE,AL (E,O*IA*IO( ME*<OD9PLA( Jn/er t*is re)over4 .et*o/# IDR st%rts 5it* Frien/&4 A''ro%)* %n/ gr%/u%&&4 s*i9ting its %''ro%)* 9ro. Frien/&4 to Leg%&# /e'en/ing on t*e res'onse o9 t*e /e9%u&ting /ebtors. T*e 5*o&e 'ur'ose o9 Leg%& Negoti%tion 'ro)e/ure is to )re%te Leg%& Pressure %n/ 9e%r in t*e .in/ o9 t*e /e9%u&ting /ebtor to seeA 'ositive res'onse 9ro. t*e /e9%u&ting /ebtor. It st%rts 5it* sen/ing Frien/&4 De.%n/ Noti)e %n/ en/s 5it* Leg%& Noti)e ELetter be9ore Leg%& A)tionF. T*is is ver4 )o.'re*ensive re)over4 .et*o/ %n/ use %&& t4'e o9 str%tegies su)* %s Fi&ing Cri.in%& )o.'&%ints# Serving v%rious &eg%& noti)es# /r%9ting &eg%& /o)u.ents i9 %n4 re@uire/ et). >e %&so 5rite on v%rious b&ogger sites to /e9%.e t*e. on net. >e %&so 5rite to v%rious regu&%tor4 %gen)ies %n/ 7overn.ent o9 In/i% %bout t*eir .%&i)e intent. >e %&so un/ert%Ae 'erson%& visits %s %n/ 5*en re@uire/. >e %&so un/ert%Ae %&& re)on)i&i%tion 5orAs. T*e 5*o&e 'ur'ose is to 9or)e /ebtor to )o.e 9or5%r/ 9or sett&e.ent b4 )re%ting %s .u)* troub&e %s 5e )%n# but 5it* 'rior )onsu&t%tion 5it* our )&ient. T*is .et*o/ o9 re)over4 is %''&ie/ 5*en t*e /ebtor /oes not )o.e 9or5%r/ %.i)%b&4. Be&o5 %re t*e Dis'ute Reso&ution %n/ Re)over4 %)tivities t*%t 5e un/ert%Ae un/er t*is .et*o/C'&%nB A* DEB*OR LE&EL • • • • • • Regu&%r E.%i& es)%&%tion. Regu&%r te&e'*oni) 9o&&o5!u' Person%& Visits A))ounts Re)on)i&i%tion Regu&%r 9o&&o5!u' t*roug* Letters Leg%& Noti)e %n/ Re?oin/ers
POLICE COMPLAI(* 4=$ere"er applicable5 • Dr%9ting o9 FIR
15
•
Assist%n)e re@uire/ in )%se o9 9i&&ing o9 FIR
COMPLAI(* *O RE,ULA*OR>9,O&ER(ME(* A,E(CIES 4=$ere"er applicable5 • • • Dr%9ting %n/ Sen/ing Co.'&%ints Regu&%r E.%i& Es)%&%tion Regu&%r te&e'*oni) 9o&&o5!u'
COMPLAI(* *O I(DUS*R> ASSOCIA*IO( A(DC<AMBER OF COMMERCE
4=$ere"er applicable5
• •
Es)%&%tion CCo.'&%int to Con)erne/ Asso)i%tion o9 In/ustr4 Es)%&%tion CCo.'&%int to CII# FICCI# P:D C*%.ber o9 Co..er)e# NASSCO$ et).
PUBLIS< COMPLAI(* O( I(*ER(E* FORUM • • • On&ine Posting On Consu.er Co.'&%ins Foru. Posting on N7O :%n/&ing Consu.er A99%irs Posting on So)i%& i.e. F%)ebooA# T5itter et).
S*A*US UPDA*E • • Re%& ti.e b%sis On&ine Re'orting Noti9i)%tion t*roug* S$S
*ELEP<O(E ! EMAIL SUPPOR* • • Dire)t )%&& to our te%. .e.ber 9or %n4 @uer4# )onsu&t%tion %n/ st%tus u'/%te Assist%n)e re@uire/ in )%se o9 9i&&ing o9 FIR
16
LI*I,A*IO( IDR is %n Attorne4 b%se/ /is'ute .%n%ge.ent & /ebt re)over4 'r%)ti)e grou'# t*ere9ore IDR /oes not /e'en/ .u)* on t*e outsi/er’s %ttorne4 to *%n/&e t*e &itig%tion %s'e)t o9 t*e re)over4 )4)&e. Our in *ouse &eg%& )%'%bi&ities %n/ e='ertise ensures en*%n)e/ &eg%& e99i)ien)ies# )ost e99e)tiveness %n/ ti.e&4 /e&iver4 5it* gre%ter su))ess. IDR o99er s'e)i%&i,e/ &eg%& re)over4 'rogr%.s to our )&ients In ter.s o9 &eg%& )osts# tr%ns'%ren)4 is our 5%t)* 5or/. Costs %re on&4 in)urre/ on t*e e='ress %ut*orit4 o9 our )&ients %n/ re%&isti) %ssess.ents o9 )osts %re %&5%4s 'rovi/e/. Be9ore our )&ients re%)* t*e /e)ision to instru)t us to issue 'ro)ee/ings# t*e4 5ou&/ *%ve been brie9e/ on t*e /et%i&s o9 t*e )%se %n/ &iAe&i*oo/ o9 re)over4. • • • • Te&e!Con9eren)e 5it* t*e )&ient to un/erst%n/ t*e 5*o&e issue. One &%st %tte.'t 9or %.i)%b&e sett&e.ent in % strong %n/ 'ersu%sive tenor# 'erson%&&4 or te&e'*oni)%&&4. Dr%9ting %n/ serving 9or.%& &eg%& noti)e# i9 nee/e/. De)ision on t4'e o9 &itig%tion su)* %s L%5 suits# 5in/ing u' 'etitions# Cri.in%& )o.'&%int un/er Se)tion 13- o9 Negoti%b&e Instru.ents A)t EDis*onor o9 C*e@uesF# FIR %n/ ot*er )ri.in%& %)tions et). • • • • Pre'%r%tion o9 'etition# &%5suits or )ri.in%& )o.'&%ints et). SeeAing %''rov%& o9 /r%9t 9ro. t*e )&ient. Fi&ing & re'resenting t*e %''ro'ri%te )ivi& &Cor )ri.in%& 'ro)ee/ings %g%inst t*e /ebtor# %s t*e )%se .%4 be. Pursuing t*e &itig%tion & obt%ining t*e or/ers 9ro. t*e %''ro'ri%te ?u/i)i%& )ourts or @u%si ?u/i)i%& %ut*orities.
17
Debt Reco"er# Process Flo3c$art
Assign ent o+ Clai s9Accounts b# Client
Creation o+ ID ! Pass3or7 +or CMS Account Uploa7ing o+ Clai s9Account on CMS
Assign ent o+ uni?ue Clai
Re+erence (u ber to eac$ Clai 9Account
Assign ent o+ Clai s9Accounts to Account Manager9Debt Reco"er# *ea In"estigation9E@a ination o+ Facts
FinaliAation o+ Debt Reco"er# Strateg#
Co Recor7ing o+ All Debt Reco"er# Account in DebtorBs Le7ger Account
ence ent o+ Debt Reco"er# Acti"ities Entr# into Clients Account on CMS
Perio7ical Reporting Reco"er#
Re ittance
Closure o+ Clai 9Account
Return o+ Clai
Recor7s
18
Engage ent Mo7el
IDR o99ers Tr%ns'%rent# 9&e=ib&e %n/ )ost e99e)tive Eng%ge.ent $o/e&s# 5*i)* %re %s un/erB ! SUCCESS FEE MODEL Jn/er t*is .o/e&# 5e 5orA on <No Re)over4 K No FeeL. >e /o not )*%rge our 9ee unti& 5e re)over t*e .one4 9or our )&ient. :o5ever# % .%rgin%& *%n/&ing )*%rgesCu'9ront )ost is )*%rge/ %t t*e ti.e o9 %ssign.ent o9 )&%i.C%))ount
PRICI(,
ME*<OD 1 AMICABLE (E,O*IA*IO(
Fee %n/ )ost Less 4e%r J'9ront )*%rges Su))ess 9ee 13."6M )ostC*%n/&ing 1M t*%n
Age o9 t*e )&%i. 1 $ore t*%n 1 4e%r
1."M
1"."6M
ME*<OD C
LE,AL(E,O*IA*IO(
Fee %n/ )ost Less 4e%r J'9ront )ostC*%n/&ing 1."M t*%n
Age o9 t*e )&%i. 1 $ore t*%n 1 4e%r
2M
19
)*%rges Su))ess 9ee 1" M 1+."6M
ME*<OD D • •
LI*I,A*IO(
Fee 5i&& /e'en/ on t*e t4'e o9 &itig%tion 4ou )*oose >e t%Ae so.e ret%iner!s*i' %.ount %t t*e ti.e o9 %''oint.ent %n/ rest is &inAe/ 5it* su))ess o9 t*e )%se
*ERMS A(D CO(DI*IO(S
1% :%n/&ing C*%rges %re t%Aen b4 IDR in %/v%n)e %t t*e ti.e o9 %ssign.ent o9 )&%i.. :o5ever# *%n/&ing )*%rges %re %/?ust%b&e to5%r/s t*e su))ess Fee. C% In )%se )&%i.sC%))ounts %re tr%ns9erre/C.ove/ 9ro. %.i)%b&e negoti%tion to &eg%& negoti%tion b4 t*e )&ient# 33.33M o9 t*e *%n/&ing )*%rges N'%i/ b4 t*e )&ient un/er %.i)%b&e negoti%tion .et*o/# 5i&& be %/?uste/ %g%inst t*e *%n/&ing )*%rges %''&i)%b&e to &eg%& negoti%tion .et*o/. D% Su))ess Fee is '%4%b&e on e%)* re)overe/ %.ount. I9 t*ere is no re)over4# t*ere is no 9ee. 2% A&& %ut*ori,e/ E're %''rove/F out o9 'o)Aet e='enses %re '%i/ b4 t*e C&ient se'%r%te&4. /% 7overn.ent T%=es %re %''&i)%b&e on ret%iner 9ee %n/ su))ess 9ee %s 'er t*e 'rev%i&ing r%te.
20
Our *ec$nolog# . “Online Clai
AEREN Collect
TM
Manage ent S#ste ” 4CMS5
K our 'ro'riet%r4 en%b&e/ te)*no&og4 ! <On&ine C&%i. $%n%ge.ent
S4ste.L %&&o5s ever4 )&ients se)ure %))ess to t*eir o5n %))ounts s*o5ing t*e *istor4# 'rogress# st%tus# u'&o%/ing /o)u.ents# gener%ting re'orts et). It is % )o.'&ete .%n%ge.ent %n/ .e%suring re)over4 e99ortsC%)tivities too&. T*roug* t*is too& 4ou )%n see %n/ tr%)A 5*%t re)over4 e99orts 5e *%ve been 'utting in &iAe )%&&s &og# visit .%/e# re.in/er sent# )o.'&%ints %n/ noti)e sent et). • • • • C&ient is 'rovi/e/ 5it* ID & P%ss5or/ A&& t*e %)tions %t our en/ %re u'&o%/e/ 5it*in - *ours. A&& 9i&es )%n be u'&o%/e/ b4 t*e )&ient using C$S A&& C&%i.s )%n be u'&o%/e/ b4 t*e )&ient using C$S
CMS Reports) . • • • O'en C&%i.s Re'ort C&ose/ C&%i.s Re'ort St%tus Re'ort
21
• • • • • • • • •
C%&& Log Det%i&s Person%& Visit Det%i&s LettersCNoti)es Sent Det%i&s Res'onsesCRe%)tion Det%i&s Jntr%)e/ Debtor Re'ort Co&&e)tion Re'ort Re.itt%n)e Re'ort Fees Re'ort :%n/&ing C*%rges %n/ J'9ront Cost Re'ort.
22
BUSI(ESS ,RO=*< C<AR*
&ALUE OF DEB*=ISE
Ye%r Debt V%&ue 266 JSD 6.+" .i&&ion ( 266 + 266 266 0 261 6 261 1 261 2 (UMBER OF CLAIM=ISE JSD 2.66 .i&&ion JSD .66 .i&&ion JSD -.66 .i&&ion JSD 2 .66 .i&&ion JSD 3".66 .i&&ions JSD +.66 .i&&ions
Ye%r No o9 C&%i.s 266 -2 ( 266 + 266 266 0 261 6 261 1 261 2 212 3 +2 1(26 33-+ "33
23
OUR SUCCESS RA*E
A,E OF DEB*=ISE
Debt Age Su))ess +" /%4s ( .ont*s 0 .ont*s 1 4e%r 2 4e%rs R%te EMF -( +" +6 (( "2
*>PE OF DEB*OR=ISE
24
T4'e
o9 Su))ess
Debtor R%te EMF Lo5 Fo&&o5 0" J' A))ount Re)on)i&i%tio n Dis'ute -" 06
Reso&ution Not 7oo/ (" Fin%n)i%& :e%&t* >i&9u& De9%u&ter "3
25
Our ,eograp$ic Presence
IDR’s *%s % :e%/@u%rter# %t C*%n/ig%r*# 1(6 .i&es 9ro. Ne5 De&*i to5%r/s Nort*. C*%n/ig%r* is In/i%’s one %n/ on&4 IDR&& '&%nne/ %n/ )&e%n )it4# /esigne/ b4 % ver4 &e%/ing Fren)* Ar)*ite)t# *%ving best o9 in9r%stru)ture# best!in!)&%ss *u.%n resour)es %n/ IDR )onne)te/ to ot*er '%rts o9 In/i%. • Lo)%& Presen)e
IDR *%ve our 'resen)e in %&.ost %&& t*e .%?or )ities in In/i% 5it* over (6 str%tegi) o99i)es. No .%tter 5*ere t*e /ebtor is &o)%te/ %)ross In/i%.
DOMES*IC PRESE(CE
R%?%st*%n • • • • • O%i'ur Oo/*'ur J/%i'ur $%Ar%n% O%is%&.er An/*r% Pr%/es* • • • • • Oriss% • • • • Ber*%.'ur Cutt%)A R%urAe&% Deog%r* :4/er%b%/ Se)un/r%b%/ Vis*%A*%'%tn%. >%r%ng%& Ne&&ore
Jtt%r Pr%/es* • • • • • Lu)Ano5 A&&%*%b%/ R%n)*i $eerut Agr%
$%*%r%s*tr% • • • • • $u.b%i Pune N%g'ur T*%ne $%*%b%&es*5%r
7u?%r%t • • • • • V%/o/%r% R%?Aot B*%ru)* Sur%t B%ro/%
26
;%rn%t%A% • • • • B%ng%&ore $%ng%&ore $4sore :ub&i
Pun?%b • • • • • Lu/*i%n% O%&%n/*%r B*%tin/% $o*%&i A.rits%r
>est Beng%& • • • • • ;o&Aot% $urs*i/%b%/ Si&iguri D%r?ee&ing B%*%r%.'ur
Jtt%r%n)*%& • • • • RoorAee A&.or% De*r%/un Pit*or%g%r*
$%/*4% Pr%/es* • • • • • In/ore 75%&ior B*i&%i B*o'%& 75%&ior
:%r4%n% • • • • • • :is%r F%ri/%b%/ 7urg%on P%ni'%t P%n)*Au&% A.b%&%
;ere&% • • • C%&i)ut Triv%n/ru. ;o)*i
C**%ttisg%r* • • • • R%i'ur B*i&%i Bi&%s'ur R%ig%r*
T%.i& N%/u E Coi.b%tore • ;%n)*i'ur%. • Ve&&ore
O*%rA*%n/ • • • O%.s*e/'ur BoA%ro Deog%r*
27
• Tuti)orin • C*enn%i Ass%. • SiAAi. • 7u5%*%ti $i,or%. • 7o% Ai,5%& 7u5%*%ti
$eg*%&%4% • S*i&&ong
Arun%)*%& Pr%/es* • It%n%g%r Tri'ur% • Ag%rt%&% $%ni'ur $eg*%&%4%
N%g%&%n/ Jnion Territories • • • • C*%n/ig%r* Pon/i)*err4 Ne5 De&*i D%.%n %n/ Diu
28
• International Presence
T*roug* our str%tegi) '%rtners %&& over t*e 5or&/# IDR *%n/&e Intern%tion%& B%/ Debt Re)overies. A)ting %s 4our &o)%& %gent# IDR )o!or/in%te 4our B%/ Debt Re)overies >or&/5i/e. IDR *%ve ver4 strong 'resen)e in %&.ost %&& t*e .%?or )ountries E.ore t*%n (6F in t*e 5or&/ t*roug* 9or.%& str%tegi) %&&i%n)esCnet5orA.
JSA JAE C*in% Sing%'ore :ong ;ong 7er.%n4 Be&giu. Net*er&%n/ It%&4 O%'%n Fr%n)e Sri L%nA% S%u/i Ar%b ;ore% B%ng&%/es* S'%in Sout* A9ri)% In/onesi% Isr%e& Br%,i& $%&%4si% T*%i&%n/ TurAe4 C%n%/% Nigeri% Austr%&i% Russi% Vietn%. P%Aist%n Eg4't T%i5%n ;en4% 7ree)e ;u5%it Co&o.bi% P*i&i''ines
29
O.%n S5e/en Ire&%n/ A&geri% Portug%& 8%t%r JAr%ine T%n,%ni% Po&%n/ Fin&%n/ Argentin% $%uritius 7*%n% B%*r%in Oor/%n Ne5 Ie%&%n/ A9g*%nist%n $o,%.bi@ue Austri% Nor5%4 $oro))o Congo $4%n.%r C,e)* Re'ub&i) Seneg%& Jg%n/% :ung%r4 Tunisi% Ro.%ni% S&oveni% Leb%non P%n%.% Re'ub&i) 7u%te.%&% :on/ur%s O.%n S5e/en
S5it,er&%n/ $e=i)o Den.%rA JSA
Ire&%n/ A&geri% Portug%& JAE
Fualit# Practices
•
A&& t*e C&%i.sCA))ounts *%ving v%&ue o9 .ore t*%n Rs. 1" L%)s EP3 #666F %re investig%te/ b4 % Re)over4 A/visor4 Co..ittee E)o.'rise/ o9 Senior L%54ers# Senior In/i%n CPA# et).F to 9in/ out t*e 9%)ts %n/ to 9or.u&%te Re)over4 Str%teg4.
•
A&& t*e )&%i.sC%))ounts *%ving v%&ue o9 .ore t*%n Rs. " L%)s EP 11# 66F but &ess t*%n 1" &%)s EP 3 #666F %re investig%te/ b4 Port9o&io :e%/ E5*o is Senior L%54er or Senior In/i%n CPAF to 9in/ out t*e 9%)ts %n/ to 9or.u&%te Re)over4 Str%teg4.
30
•
A&& t*e )&%i.sC%))ounts *%ving v%&ue o9 &ess t*%n Rs. " L%)s EP 11# 66F %re investig%te/ b4 A))ounts $%n%ger to 9in/ out t*e 9%)ts %n/ to 9or.u&%te Re)over4 Str%teg4 in )onsu&t%tion 5it* Port9o&io :e%/.
•
Re)over4 A/visor4 Co..ittee %&so revie5s t*e investig%tion 5orA o9 Port9o&io :e%/ %n/ A))ounts $%n%ger b4 'i)Aing 16 K 1"M o9 t*e )&%i.sC%))ounts r%n/o.&4.
•
Port9o&io :e%/ %&so revie5s t*e investig%tion 5orA o9 A))ounts $%n%ger b4 'i)Aing 26 K 2"M o9 t*e )&%i.sC%))ounts r%n/o.&4.
•
A))ounts $%n%ger )ontinuous&4 Aee' revie5ing t*e re)over4 %)tivities o9 *is te%. .ore or &ess on re%& ti.e b%sis.
• •
Port9o&io :e%/ revie5 t*e 'er9or.%n)e o9 *is A))ounts $%n%ger on 5eeA&4 b%sis.
A&& i.'ort%nt )o..uni)%tions 5it* t*e /ebtor %re 'ro'er&4 /is)usse/ %n/ 9in%&i,e/ b4 t*e Debt re)over4 S'e)i%&ist 5it* t*e *e&' o9 A))ounts $%n%ger.
•
Perio/i)%& Au/it o9 Re)over4 A)tivities %re )%rrie/ out b4 t*e in/e'en/ent Intern%& Au/it Te%. to ev%&u%te t*e 5e%Aness o9 re)over4 str%teg4 %n/ re)over4 %)tivities# )o.'&i%n)e o9 SOPs# negoti%tion %n/ )o..uni)%tion sAi&&s# re%sons 9or &o5 re)over4 r%te et).
•
Stringent
*iring
%n/
e=tensive
Tr%ining
Progr%..e
%n/
)ontinuing
Tr%iningCE/u)%tion%& Progr%..e A''ro%)* • • 8u%&it4 $%nu%&s 5it* St%n/%r/i,e/ Pro)e/ures 9o&&o5e/.
Fo&&o5 % .etri) /riven %''ro%)* b4 gener%ting ;e4 Per9or.%n)e In/i)%tors E;PIF 9or e%)* 'ro)ess K )riti)%& in'utCout'uts %re )ontinuous&4 .onitore/ t*roug* 9%= %n/ %g%inst t*ese .etri)s.
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Data Securit#' Con+i7entialit# an7 Pri"ac#4 ISO CG001.C00/5
Data Securit#' Con+i7entialit# an7 Pri"ac# • IDR *%s %/e@u%te '*4si)%& %n/ non!'*4si)%& %rr%nge.ents to 'rote)t /%t% se)urit4# )on9i/enti%&it4 %n/ 'riv%)4 Esee be&o5F. • IDR %grees to i.'&e.ent su)* '*4si)%& or non '*4si)%& %rr%nge.ents %s suggeste/ b4 t*e C&ient# 5it* .utu%& )onsent# to ensure /%t% se)urit4# )on9i/enti%&it4 or 'riv%)4 to t*e s%tis9%)tion o9 t*e )&ient. P$#sical an7 =or: +loor Securit# • • • • S)reening o9 visitorsCe.'&o4ees b4 % se)urit4 gu%r/ /uring entr4 %n/ e=it 9or /%t% stor%ge .e/i% &iAe CDs JSB /rives %n/ CDs %re b%nne/ 9ro. 5orA!9&oor
Data Securit# Li.ite/ /%t% .ove.ent 9ro. JS %s /%t% is 'ro)esse/ t*roug* re.ote %))ess o9 )&ient servers A&& /%t% is b%)Ae/ u' regu&%r&4 eit*er in JS server 9%r.s
(et3or: Securit# • • Seg.ente/ LAN 5it* 9ire5%&& 'rote)tion A&& 'orts e=)e't DNS %n/ S$TP server %re /is%b&e/ 9or t*e e=tern%& 5or&/
PC Securit# • • • • • A))ess to sour)e /o)u.ents is restri)te/ to %ut*ori,e/ e.'&o4ee on&4 No F%= %n/ 'rinting )%'%bi&ities %t t*e 'ro)essing site PCs use/ b4 'ro)essors /o not *%ve CD RO$ /rives PCs use/ in 'ro)essing %re /enie/ 5eb %))ess Li.ite/ us%ge o9 '%'er in t*e 5orA!9&oor
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Our Facilit# an7 In+rastructure
• • • • • P&ot si,e +2(6 S@. .trs E one %n/ *%&9 %)resF. Tot%& )overe/ %re% o9 .ore t*%n 116666 S@. 9t. 5it* 2 b%se.ents s)%&%b&e u' to 1# "6#666 s@ 9t. $ore t*%n "66 Te)*no&og4 En%b&e/ Inte&&igent >orA St%tions :ig* en/ I.T. %n/ Te&e)o..uni)%tion In9r%stru)ture su)* %s Server roo.# JPS roo.# Net5orA & Te&e)o. in9r%stru)ture et). >or&/ )&%ss )o..on 9%)i&ities %n/ %.enities &iAe $%ster Re)e'tion# C%9eteri%# 74.# 7%.es# Tr%ining roo.s# Visitor C Intervie5 roo.s# Con9eren)e roo.s et). INFRASTRJCTJRE IN OJR NE> FACILITY AT A 7LANCE Te)*no&og4 En%b&e/ Inte&&igent "66 >orAst%tions . S)%&%b&e u' to 2666 5orAst%tions. %n/ De/i)%te/ .o/u&%r 9%)i&it4 )o.'rise/ o9 5orAst%tions 5it* >orA St%tion De/i)%te/ In9r%stru)ture )ontro& 9or Institution%& C&ient Conne)tivit4
.%n'o5er 5it* in/e'en/ent %))ess 'rovision 9or server %n/ JPS 7ig%bit Et*ernet# Bro%/b%n/ Internet# Person%& P*ones 5it* IP %s 5e&& %s PSTN )%&&s# Au/io Con9eren)ing# Vi/eo Con9eren)ing# Voi)e $%i&# In/ivi/u%& Voi)e# D%t% %n/ $usi) Net5orA Ports# O'ti)%& Fibre Ter.in%tion# 2 $b's b%n/5i/t*# Re/un/%nt Fibre. Certi9ie/ Criti)%& Net5orA Centre 5it* C%t VI %n/ 7ig%bit Et*ernet /esigne/ %n/ )o..issione/ b4 In/ustr4 E='erts E00.00M Re&i%bi&it4# So9t P%t)* P%ne&s %n/ stru)ture/ Se)ure/ JPS Roo. )%b&ingF Over 'rovision 2NQ1 b%se/ JPS serve/ Po5er
Ar)*ite)ture /esigne/ %n/ )o..issione/ b4 In/ustr4 Se)ure/ Server Roo. E='erts EServer 00.00M# >orAst%tions 00.0" Re&i%bi&it4F Fire5%&&# Auto B%)Au'# Version Contro&# Do)u.ent $%n%ge.ent# Issue Tr%)Aing# C%&en/%ring %n/ Ti.e $%n%ge.ent E00.00M Re&i%bi&it4F Fu&& F&e/ge/ IT De'%rt.ent IT :e&' DesA# Net5orA Servi)es# DesAto' Servi)es. Tr%ining# De.o %n/ Con9eren)e Tr%ining %n/ Con9eren)e Roo.s 5it* $u&ti!Pro?e)tions#
33
Roo. 166M Po5er B%)A u'
Au/io %n/ Vi/eo Con9eren)e F%)i&it4 C%9eteri%# Lounge# In/oor %n/ Out/oor 7%.es# Intervie5
Roo.# Covere/ P%rAing $o/ern Fire Fig*ting S4ste.# A))ess Contro& S4ste. :4/r%nt S4ste.# S.oAe Dete)tor# S'rinA&ers %n/ A&%r. S4ste. CCTV C%.er%s insi/e %n/ outsi/e Centr%&&4 Air Con/itione/ 2 = + Se)urit4 Fire %n/ E.ergen)4 E=it
Our <ea7.Fuarter cu
Deli"er# Centre
34
IDR is :e%/@u%rtere/ in C*%n/ig%r*. C*%n/ig%r* *%s been /e)&%re/ %s one o9 t*e .ost 're9erre/ IT /estin%tion. C*%n/ig%r*# being Tier!III )it4# ensures &o5er &%bor )osts# &o5er re%& est%te )osts %n/ re/u)e/ St%99 %ttrition r%te ESour)eB Oones L%ng L% S%&&e K Le%/ing Re%& Est%te $%n%ge.ent Co.'%n4F. Besi/es# 7%rtner# % &e%/ing 7&ob%& .%rAeting rese%r)* 9ir.# /uring t*eir re)ent stu/4# *%s %&so re)ogni,e/ C*%n/ig%r* %s one o9 t*e .ost 're9erre/ IT &o)%tions. C*%n/ig%r* *%s %&so got t*ir/ S&ot %t t*e NASSCO$ AT;EARNEY stu/4 on &o)%tion Ro%/ .%' 9or IT!BPO gro5t*. • • • • • • • • • • • • • R%nAe/ No. + in ter.s o9 FDI EForeign Dire)t invest.entF in In/i% . E=)e&&ent So)i%& %n/ Business In9r%stru)ture in In/i%. :ig*est Per C%'ti% In)o.e in In/i% To' IT '&%4ers &iAe In9os4s# IB$# TCS# DELL# 8u%rA# >i'ro et). %re &o)%te/ :ig* &iter%)4 r%te o9 -1.0M No. 1 in t*e )ountr4 in :u.%n Deve&o'.ent In/e=. No. 1 in t*e )ountr4 in L%5 %n/ Or/er In/e=. $ore t*%n -" Engineering %n/ Te)*ni)%& )o&&eges in %n/ %roun/ C*%n/ig%r* L%rge Ano5&e/ge 'oo& o9 .ore t*%n 36#666 @u%&i9ie/ 'ro9ession%&s 'er %nnu.. >e&& )onne)te/ b4 Air# R%i&# %n/ Ro%/. Te.'er%ture r%nges 9ro. 2O to 6o C. C&e%nest# 7reenest %n/ $ost P&%nne/ Cit4 in In/i%. On&4 5e&& '&%nne/ %n/ .o/ern )it4 in In/i%.
Our A7"antage
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• • • • • • • • • • • • • • • • • • • • • • • • •
One sto' s*o'# .%n%ging %&& '*%ses o9 /is'ute .%n%ge.ent %n/ re)over4 )4)&e i.e. e%r&4 st%ge )o&&e)tion to &eg%& servi)es. :ig* su))ess r%te 5it* ti.e&4 /e&iver4 Consi/er%te %n/ Courteous %''ro%)* Lo)%& 'resen)e in %&& .%?or )ities in In/i% 5it* (6 str%tegi) o99i)es. Best t%&ent 'oo& o9 .ore t*%n 1 e/u)%tion %n/ in!/e't* tr%ining Intern%tion%& 'resen)e in .%?or )ountries Best re)over4 'r%)ti)es. On&ine 7&ob%& C&%i. $%n%ge.ent S4ste.! 2 R+ De/i)%te/ Re)over4 Te%. 9or e%)* )&ient De&ivering t*e Best ROI t*roug* .%=i.i,ing re)overies %n/ subst%nti%& Cost S%vings. No Re)over4 K No Fees K No :i//en C*%rges. Dee' Do.%in In/ustr4 ;no5&e/ge & E='ertise :ig* @u%&it4 servi)es t*roug* subst%ntive su'ervision# )o.'&i%n)es# et*i)s %n/ e99i)ient 5orA 9&o5 'ro)esses Long ter. %n/ sust%in%b&e '%rtners*i'. Fo)use/ %''ro%)* to re)over4 %n/ risA .%n%ge.ent. F&e=ib&e /e&iver4 .o/e&s t*%t 'rovi/es s)%&%bi&it4 o9 o'er%tions %t s*ort noti)es. Ensure ti.e&4 /e&iver4 Best!in!C&%ss Pro)ess %n/ 8u%&it4 S4ste. Lo5 )ost Te)*no&og4 En%b&e/ re)over4 So&utions S)%&%bi&it4 o9 O'er%tions Su'erior Contro&s Continuous Pro)ess I.'rove.ent Ti.e&4 De&iver4 Robust In9or.%tion & Se)urit4 $%n%ge.ent S4ste re)over4 s'e)i%&ists %n/ %ttorne4s 5it* )ontinuing
36
Our Cre7entials
• • • • Our Re)over4 Su))ess R%te is %s *ig* %s -(M %n/ %s &o5 %s "2M Our Ye%r to Ye%r business gro5t* r%te is 366M St%rte/ in 266(# 5e tou)*e/ business o9 .ore t*%n 2 $i&&ion JSD in 2616. Fortune "66 Co.'%n4 su)* %s # 7oog&e# :e5&ett P%)A%r/. $entor 7r%'*i)s et) *%ve s*o5n )on9i/en)e %n/ trust in us %n/ %re our Ae4 )&ients. • • • $ore t*%n 0-M o9 our )&ients %re 5it* us rig*t 9ro. t*e beginning. Our F%)i&it4 )u. De&iver4 Centre is 5ort* .ore t*%n JSD "6 $i&&ions. A &%rge 'oo& o9 .ore t*%n 1 In/i%n CPA# et).F. • 7eogr%'*i) 'resen)e in .ore t*%n 06 $%?or Cities in In/i% %n/ (6 Countries %)ross 7&obe. • :o&/ing $e.bers*i' o9 'restigious Institutions su)* %s AICC# CII# P:D et). Debt Re)over4 S'e)i%&ists E)o.'rise/ o9 Attorne4s#
37
Me bers$ip
N%.eB
Intern%tion%&
Asso)i%tion
o9 N%.eB P:D C*%.ber o9 Co..er)e %n/ In/ustr4 >ebsiteB 555.'*/))i.in
Co..er)i%& Co&&e)tors In). >ebsiteB 555.)o..er)i%&)o&&e)tor.)o.
N%.eB Con9e/er%tion o9 In/i%n In/ustr4 >ebsiteB 555.)ii.in
N%.eB N%tion%& Asso)i%tion o9 So9t5%re %n/ Servi)e Co.'%nies 555.n%ss)o..in
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Case Stu7#
Be&o5 %re t*e 3 C%se Stu/ies un/er t*ree /i99erent Re)over4 $et*o/s Case) 1 AMICABLE (E,O*IA*IO( • C&ient B%)A 7roun/# is % &e%/ing g&ob%& Internet )o..uni)%tions# )o..er)e %n/ .e/i% )o.'%n4 t*%t o99ers % )o.'re*ensive br%n/e/ net5orA o9 servi)es to .ore t*%n 2+ .i&&ion in/ivi/u%&s e%)* .ont* 5or&/5i/e. :e%/@u%rtere/ in J.S.A.# %n/ *%s o99i)es in Euro'e# Asi%# L%tin A.eri)%# Austr%&i%# C%n%/% %n/ t*e Jnite/ St%tes. • C%se %ssigne/ C&%i. A.ountB ! -#3--#121EJSD 266;F Re)overe/B ! • -#3--#121 EJSD 266 ;F
Pro?e)t Des)ri'tion Av%i&e/ t*e %/vertising servi)e in /ue %))or/%n)e 5it* t*e ter.s %n/ )on/itions sti'u&%te/ in t*e A/vertise.ent Insertion Or/er No.
•
Issue Invo&ve/ Dis'ute 5it* reg%r/ to servi)es.
•
Re)over4 A)tivities Jn/ertooA E.%i&sE 12F C%&&s E 1 F A))ounts Re)on)i&i%tion Frien/&4 De.%n/ Letter
39
•
Fin%& Out)o.e It tooA %roun/ "( /%4s %n/ 166M re)over4 5%s .%/e.
Case) C LE,AL (E,O*IA*IO( • • C&ient B%)Agroun/ is % &e%/ing SPA %n/ *e%&t* servi)e 'rovi/er in In/i%
C&%i. %ssigne/B! C&%i. A.ountB Re)overe/B ! ! 2(+ 11(EJSD (1666 F 2(+ 11( EJSD (1666F
•
Pro?e)t Des)ri'tion Provi/es SPA Te)*no&og4 %n/ Te)*ni)%& Ano5 *o5
•
Issue invo&ve/
• • •
Dis'ute reg%r/ing servi)es Eit*er r%ises % 9res* invoi)e %s on /%te Or# tre%t t*e o&/ invoi)e %s % b%/ /ebt in 4our booA o9 %))ounts %n/ issue % )urrent /%te/ invoi)e
•
Re)over4 A)tivities Jn/ertooA • • • • E.%i&sE 23F C%&&s E 1-F Frien/&4 De.%n/ LetterE 3F Person%& visitE 1F
40
•
Leg%& Noti)e
•
Fin%& Out)o.e B ! Outst%n/ing %.ount 5%s re)overe/ %9ter sen/ing t*e &eg%& noti)e un/er &eg%& negoti%tion %n/ %9ter giving re&ie9 o9 12M.
41
Case) D LI*I,A*IO( 4A icable (egotiation *o Litigation5 • C&ient B%)Agroun/B Co.'%n4 org%ni,e/ %n/ e=isting un/er t*e &%5s o9 Po&%n/ %n/ )o.'%n4 is eng%ge/ in t*e business o9 i.'orting v%rious stones# gr%nite 'ro/u)ts %n/ en?o4s i..ense re'ut%tion in t*e intern%tion%& .%rAet. • C%se %ssigne/ A.i)%b&e negoti%tion to Litig%tionB! C&%i. A.ountB ! JSD Re)overe/B ! ! JSD • 2 "66 2 "66
Pro?e)t Des)ri'tionB ! C&ient tr%ns9erre/ % su. o9 JSD 2 666 to su''&ie/ goo/s but neit*er goo/s 5ere su''&ie/ nor returne/ t*e %/v%n)e %.ount o9 JSD 666.66.
•
Issue invo&ve/B! Debtor 5%s 5i&&9u& /e9%u&ter %n/ )*e%ting on our )&ient
•
Re)over4 A)tivities
Registr%tion o9 )ri.in%& Co.'&%int Fi&ing o9 L%5suit in )ourt C*e)A Boun)ing C%se • Fin%& Out)o.eB >e 'eruse/ in t*e )ourt 9or %roun/ + .ont*s %n/ 9in%&&4 *e )&%i. 5%s sett&e/ out o9 )ourt bet5een t*e '%rties. Debtor *%s re&e%se/ t*e outst%n/ing /ebt but 5it*out interest.
42
List o+ our ;e# Clients
E7oog&eF
E:e5&ett P%)A%r/F
EY%*ooF
EAsi%n P%intsF EC*e.bon/ C*e.i)%&sF E$onster E7o/re? & Bo4)e $9g. Co. Lt/.F In/i%F
ERe&i%n)e Li9e Insur%n)eF
E8u%rAF
E7N ReSoun/F EOrient Cer%.i)s %n/ In/ustries Lt/F. EA& Bog%ri :o&/ingsF
EITP Pub&is*ing 7rou'F
EVeri.%tri=F
ECrossbe%. S4ste.s Lt/F
EInA?etF E7oE/ Stu/ent Fin%n)ingF E7u&9 Fin%n)eF
ECo..er)i%& B%nA 8ut%rF
43
8S 8u%)@u%re&&i S4.on/s Lt/
Li9e&ong In/i% Li.ite/
:in/ $e/i)o Pro/u)t
44
45
&ie3 o+ our O3ne7 (e3 +acilities
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INDIA0s 1IRST 2 ONL3 ONLINE ATTORNE3 4ASED INTERNATIONAL DISPUTE 5ANA6E5ENT 2 DE4T RECOVER3 SPECIALIST
INDIA’s FIRST & ONLY ONLINE ATTORNEY BASED INTERNATIONAL DEBT
...
RECOVERY Converting Loss into SPECIALIST Profit. ... Converting Loss into
INDIA DEBT RECOVERY
( A Division of AEREN IT SOLUTIONS PVT LTD.) SCO. 35, Sector !, C"#n$i%#r", In$i# &!''&( E)#i* + Info,in$i#$e-trecover..co) URL + ///.in$i#$e-trecover..co)
1
Contents
About us Vision# $ission & V%&ue Pro'osition Our A''ro%)* Org%ni,%tion Stru)ture $%n%ge.ent %n/ Te%. Pro/u)t & Servi)es Debt Re)over4 $et*o/s Debt Re)over4 'ro)ess F&o5 C*%rt Eng%ge.ent $o/e& Our Te)*no&og4 Our Business 7ro5t* C*%rt Our Re)over4 Su))ess R%te C*%rt Our 7eogr%'*i) Presen)e 8u%&it4 Pr%)ti)es D%t% Se)urit4# Con9i/enti%&it4 %n/ Priv%)4 Our F%)i&it4 %n/ In9r%stru)ture Our :e%/ 8u%rter )u. De&iver4 Centre Our A/v%nt%ge Cre/enti%&s $e.bers*i' C%se Stu/ies List o9 ;e4 C&ients Vie5 o9 our ne5 9%)i&it4 ( + 0!12 13 1 !1+ 110!26 21 22 23 2 !220!36 31 32!33 3 3" 3( 3+ 3-! 6 1! 3 !"
2
<
“We are India’s first and only online Attorney Based International Dispute Resolution Management & Debt Recovery Specialists t at offers total Integrated Solutions rig t from !egotiation to "itigation# as $ne Stop S op# aving %an India and International presence&
3
About us
IDR is % /e/i)%te/ %r. %n/ “Strategic Business Unit” o9 our ;no5&e/ge Pro)ess outsour)ing servi)es# 9oun/e/ b4 % te%. o9 e='erien)e/ CA %n/ Attorne4s. >e %re In/i%’s 9irst %n/ on&4 Attorne4 b%se/ On &ine “Dispute Resolution Manage ent ! Debt Reco"er# Agenc# “t$at 'rovi/es % tot%& integr%te/ So&utions# %s “One Stop S$op” in In/i% %n/ Intern%tion%&&4 sin)e 266(. IDR *%ve our 'resen)e in %&.ost %&& t*e .%?or )ities in In/i% 5it* over (6 str%tegi) o99i)es %n/ % te%. o9 .ore t*%n 1 *ig*&4 %))o.'&is*e/ &%5 %ttorne4s# retire/ ?u/ges# %))ount%nts %n/ .%n%ge.ent )onsu&t%nts# t*%t 'rovi/e % @ui)A# 9o)use/ %n/ 5orA%b&e so&ution to our )&ient 5it* *ig* r%te o9 su))ess# 5*i&st .%int%ining strong %n/ %.i)%b&e re&%tions*i' 5it* t*eir /ebtors. IDR &ever%ges its tenets o9 8u%&it4# e='erien)es %n/ su))ess9u& re)over4 *istor4# o99ers @u%&ititive %n/ *ig* su))ess re)over4 r%te t*%t %//s gre%ter v%&ue to t*e business o9 our )&ient. >e *%ve been serving g&ob%& 2666 )o.'%nies %))ross /iverse in/ustries t*%t in)&u/e 'a oo# (oogle# )e*lett+%ac,ard# Reliance Insurance# Monster-com# Asian %aints etc %# %n/ t%Ae 'ri/e in bui&/ing stretegi) &ong ter. )o&&%bor%tive '%rtner re&%tions*i' t*en ven/or. IDR tru&4 re)ogni,e t*%t 'ro9ession%& )ourtes4 is % vit%& ingre/ient. IDR be&ieve t*%t sust%ine/ )ont%)t 5it* % /ebtor is t*e on&4 so&ution. Our st%99 is *ig*&4 tr%ine/ %n/ 9u&&4 un/erst%n/s t*e )o.'&e=ities o9 t*e /i99i)u&t %re%. At IDR# 4ou )%n rest %ssure/ 4our 'ort9o&ios %re )onst%nt&4 .%n%ge/ b4 @u%&i9ie/ te%.s o9 'ro9ession%&s t*%t %re 9o)use/ /e&ivering resu&ts. Our re)over4 s'e)i%&ists *%ve %)@uire/ 4e%rs o9 e='erien)e in v%rious in/ustries 5*i)* %&&o5s us to /e&iver o'ti.u. resu&ts %t ever4 st%ge o9 t*e re)over4 )4)&e. T*oug*# our ob?e)tive is to re%)* % 'ositive %.i)%b&e out)o.e# %t ti.es it is ne)ess%r4 to .%n%ge t*e re)over4 t*roug* &eg%& 'ro)ess# IDR /o not /e&%4 in initi%ting &itig%tion *%ving reg%r/ to t*e best &eg%& o'tions %v%i&%b&e &iAe L%5!Suit# >in/ing!u' 'etitions# )ri.in%& )o.'&%ints# 5it* t*e )&ient’s 'rior )on)urren)e %''rov%&. On)e in &itig%tion# IDR routine&4 uti&i,es 're!?u/g.ents re.e/ies to g%in &ever%ge
4
IDR is %n Attorne4 b%se/ Dis'ute Reso&ution $%n%ge.ent & /ebt re)over4 'r%)ti)e grou'# t*ere9ore IDR /o not /e'en/ .u)* on t*e outsi/er’s %ttorne4 to *%n/&e t*e &itig%tion %s'e)t o9 t*e re)over4 )4)&e. Our in!*ouse &eg%& )%'%bi&ities %n/ e='ertise ensures en*%n)e/ &eg%& e99i)ien)ies# )ost e99e)tiveness %n/ ti.e&4 /e&iver4 5it* gre%ter su))ess. IDR o99er s'e)i%&i,e/ &eg%& re)over4 'rogr%.s to our )&ients In ter.s o9 &eg%& )osts# tr%ns'%ren)4 is our 5%t)* 5or/. Costs %re on&4 in)urre/ on t*e e='ress %ut*orit4 o9 our )&ients %n/ re%&isti) %ssess.ents o9 )osts %re %&5%4s 'rovi/e/. Be9ore our )&ients re%)* t*e /e)ision to instru)t us to issue 'ro)ee/ings# t*e4 5ou&/ *%ve been brie9e/ on t*e /et%i&s o9 t*e )%se %n/ &iAe&i*oo/ o9 re)over4. E%)* )&ient )%se is *%n/&e/ b4 % /e/i)%te/ 'ro9ession%& te%. )o.'rise/ o9 e='erien)e/# e='ert %n/ s'e)i%&ise/ %ttorne4s# %))ount%nt# $BA# rig*t 9ro. t*e beginning to t*e en/# b4 using )re%tive# 'r%)ti)%& %n/ business oriente/ %''ro%)*es in *%n/&ing )&ients /e&in@uent %))ount 5it* *ig*est @u%&it4 o9 'ro9ession%& servi)es.
5
&ision' Mission ! &alue Proposition
IDR *e&'s )&ients .%=i.i,e t*eir return on re)eiv%b&es %t ever4 st%ge o9 t*e re)over4 )4)&e. &ISIO() *o “*rans+or Dispute Resolution Manage ent ! Debt Reco"er# Ser"ices”%
MISSIO() To /e&iver &ong ter. bene9its %n/ .e%sur%b&e v%&ue to our )usto.ers b4 &ever%ging ourB • • • • • Best 'eo'&e t%&ent Do.%in Ano5&e/ge & e='ertise Tenets o9 @u%&it4 %n/ innov%tion Se&9 sust%ining 'ro)esses 9r%.e5orA Cutting e/ge te)*no&og4
&ALUE) Our "alue proposition is to ensure .%=i.i,e re)overies %t &o5 )ost 5it* *ig* s'ee/ b4 /e&ivering te)*no&og4 en%b&e/ Dispute Manage ent ! reco"er# solutions% Our &ong ter. ob?e)tive is to ensure our )&ients# to /e&iver .%=i.u. v%&ues t*roug*# .%=i.u. re)overies# %n/ )ost s%vings# en*%n)e/ 'ro/u)tivit4 5it* *ig*est st%n/%r/ o9 @u%&it4 %n/ )ontinuous 'ro)ess i.'rove.ent %n/ )utting e/ge te)*no&og4. IDR /e&iver v%&ue 9or .one4 t*roug* our 'roven 9&e=ib&e %n/ tr%ns'%rent /e&iver4 %n/ eng%ge.ent .o/e&. IDR be&ieve in bui&/ing &ong ter. re&%tions*i' %n/ &ong!&%sting str%tegi) '%rtners*i'. IDR *%ve su99i)ient e='erien)e %n/ e='ertise nee/e/ to *e&' enter'rises in tr%ns9or.ing t*eir business. IDR /e&iver te)*no&og4 en%b&e/ re)over4 so&utions to our )&ients. IDR *%ve been investing e=tensive&4 in g%ining e='ertise 9or .%n%ging )o.'&e= re)overies %n/ tr%ns&%ting t*is Ano5&e/ge into )re%ting % /e&iver4 stru)ture t*%t .%=i.i,es )usto.er v%&ue 5*i&e .ini.i,ing o'er%tion%& risAs.
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Our Approac$
•
$%=i.i,ing Dis'ute .%n%ge.ent &re)overies %n/ ensuring Cost re/u)tion# t*roug* best /is'ute .%n%ge.ent & re)over4 'r%)ti)es# et*i)s best t%&ent 'eo'&e# en*%n)e/ 'ro/u)tivit4# innov%tion# )utting e/ge te)*no&og4 %n/ ti.e&4 /e&iver4.
• • • • • • • • • •
:ire best t%&ents 9ro. res'e)tive in/ustr4 %n/ its /eve&o'.ent t*roug* )ontinuous e/u)%tion %n/ tr%ining 'rogr%.. Consi/er%te %n/ Courteous %''ro%)* In)re%se/ %n/ sust%ine/ 9o&&o5!u' %n/ 'ressure A&tern%te Dis'ute Reso&ution Best re)over4 'r%)ti)es :ig*est st%n/%r/ o9 @u%&it4 %n/ et*i)s. F&e=ib&e %n/ tr%ns'%rent /e&iver4 %n/ eng%ge.ent .o/e& En*%n)ing se)urit4# 'riv%)4 %n/ )on9i/enti%&it4 Robust govern%n)e RisA .itig%tion t*roug* robust risA .%n%ge.ent 9r%.e5orA
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OR,A(I-A*IO( S*RUC*URE . IDR
India Debt Recovery
C.E.O Recovery Advi"ory Committee
,ice Pre"ident #ead
*.M. %Debt Internal Audit (egotiatio n Committee Litigation Committe e Manager IT
Recovery&
*.M. % ale" + M$t.&
Portfolio Manager Account Manager Team Lead
Manager
%)u"ine"" Develo!ment&
Manager
% ale"&
Executive
oft'ar e
#el! De"$
Executiv e
Debt Recovery !eciali"t
8
MA(A,EME(* ! *EAM
Aeren *%s % te%. o9 over /0 pro+essionals on ro&& %n/ 122 strategic partners t*%t in)&u/es CACCPA# senior &eve& %ttorne4s# $BAs# Co..er)e 7r%/u%te. T*e .e.bers o9 AEREN %re *ig*&4 sAi&&e/ %n/ )o.'etent 'ro9ession%&s 5it* 4e%rs o9 e='erien)e. T*e4 bring t*e *ig*est &eve& o9 'ro9ession%& e=)e&&en)e# integrit4 %n/ soun/ et*i)%& %n/ 9%ir 'r%)ti)es. T*e4 %re tr%ine/ in t*e &%test 'r%)ti)es & te)*no&ogies t*roug* our )ontinuing e/u)%tion%& 'rogr%.s in %))or/%n)e 5it* t*e )o/es o9 'ro9ession%& )on/u)t %n/ et*i)s. MA(A,EME(* *EAM Ra an Aggar3al 4 CA5 6 Foun7er ! C$ie+ Mentor $r. R%.%n Agg%r5%& is t*e )%'t%in o9 t*e s*i' %n/ is t*e 9oun/er o9 AEREN 7rou'! In/i%Ds Bouti@ue ;POC# % gr%/u%te in Co..er)e %n/ CA ECPAF %n/ t*ere9ore is % 9e&&o5 .e.ber o9 T*e Institute o9 C*%rtere/ A))ount%nts o9 In/i% sin)e 10--. :is %bi&it4 to un/erst%n/ t*e business environ.ent )ou'&e/ 5it* *is soun/ 9in%n)i%& %n/ %))ounting b%)Agroun/ *%s en%b&e/ *is 9ir. GAgg%r5%& R%.%n & Asso)i%tesG to s'e)i%&i,e in Assur%n)e# A))ounting# T%=# Tr%ns%)tions # A/visor4 #)ross bor/er %/visor4# Dis'ute $%n%ge.ent# B%nAru't)4# inso&ven)4 %n/ )or'or%te restru)turing# Business &itig%tion #&i%bi&it4 .%tters#. Sin)e %ssu.ing &e%/ers*i' o9 AEREN 7rou' in 266(# $r. Agg%r5%& *%s )ontinuous&4 e='&ore/ %n/ /eve&o'e/ innov%tive %n/ uni@ue 'rogr%.s 9or t*e )o.'%n4. $r. Agg%r5%& is %n ent*usi%sti)# /e)isiveH e=tr%!.i&er 5*o be&ieves t*%t e=)e&&en)e *%s no 9inis* &ine. :e *%s been 'rovi/ing )o.'%nies &iAe 7oog&e# Y%*oo# :P # 8u%rA# Fi/e&it4 et). 5it* gui/%n)e on 'r%g.%ti) risA .%n%ge.ent str%tegies# )o.'&i%n)e 'o&i)ies# )risis .%n%ge.ent %n/ &itig%tion e='osure %ssess.ent. :e 'rovi/es *o&isti) gui/%n)e %roun/ str%tegi) business /e)isions# 9o)us so&utions %n/ o99ers /ee' in/ustr4 Ano5&e/ge %n/ situ%tion%& e='erien)e to %i/ in /e&ivering e99e)tive# .%rAet!&e%/ing %/vi)e %n/ /e&iver &ong!ter. t%ngib&e v%&ue. :e *%s %n %''ro%)* t*%t )o.bines /ee' &eg%& e='ertise %n/ insig*t %n/ innov%tion 9ro. .u&ti'&e /is)i'&ines 5it* business %n/ in/ustr4 Ano5&e/ge 5it* e=tensive business e='erien)es to /e&iver gui/%n)e b%se/ on .u&ti'&e 'oints o9 vie5 %n/ *e&' )o.'%n4 to e=)e& g&ob%&&4.
9
T*ere%9ter# in /ue re)ognition o9 *is )ontribution in Business# Fin%n)i%& %n/ Leg%& 5or&/# *e *%s been %''ointe/ %/visorCE='ert to Pun?%b Vigi&%n)e Bure%u %n/ Pun?%b Po&i)e De'%rt.ent 9or A/vi)e# E='ertise %n/ %ssist%n)e in investig%tionCEn@uir4 o9 E)ono.i)sC>*ite Co&&%rs o99enses in In/i%. :e is %&so S'e)i%& Au/itor %''ointe/ b4 De'%rt.ent o9 In)o.e T%=# :e# &%te&4 no.in%te/ %s % .e.ber o9 Ion%& A/visor4 Co..ittee o9 Servi)e T%= o9 N!> Region o99i)e o9 t*e C*ie9 Co..issioner. $r. Agg%r5%& *%s %&so been 5it* t*e GO99i)e o9 O99i)i%& Li@ui/%torG %tt%)*e/ 5it* t*e :ig* Court o9 Pun?%b# :%r4%n% %n/ C*%n/ig%r*. .:e *%s % strong /rive 9or e=)e&&en)e %n/ sust%in%b&e gro5t* %s % resu&t *e is 'resent&4 % .e.ber o9 /i99erent n%tion%& %n/ intern%tion%& org%ni,%tions &iAe Intern%tion%& Fis)%& Asso)i%tion# Net*er&%n/s# NASSCO$# CII %n/ P:D C*%.ber o9 )o..er)e. et). As C*ie9 E=e)utive O99i)er# *e is res'onsib&e 9or t*e vision %n/ over%&& %)*ieve.ent o9 AerenDs /ire)tion. A(8U4 Arc$itect5 .Co. Foun7er S*e is one o9 t*e )%'t%in o9 t*e s*i' %n/ %s % D*%n/s on entre'reneur D# /%bb&es in 'rett4 .u)* ever4t*ing 9ro. business str%teg4 to .%n%ge.ent to su''ort. S*e is % str%teg4 %n/ )re%tive &e%/er 5it* over 26 4e%rs o9 e='erien)e in .%n%ging %n/ /riving *ig* i.'%)t business initi%tives. S*e /r%5s u'on *er e=tensive e='erien)e# s*%r' insig*t %n/ resour)es to *e&' business re%)* its 9u&& 'otenti%&. S*e un/erst%n/s )*%&&enges %n/ Ano5s 5*%t it t%Aes to /rive sust%in%b&e gro5t* S*e t*inAs out!o9!t*e!bo= t*%t turn v%&ue!Ai&&er risAs into v%&ue!)re%ting o''ortunities. S*e is 'ro9ession%&&4 @u%&i9ie/ Ar)*ite)t. An entre'reneur %t *e%rt 5it* % strong /esire %n/ '%ssion 9or bui&/ing % 5or&/!)&%ss %n/ su))ess9u& org%ni,%tion# 5*ere e.'&o4ees &ove 5*%t t*e4 /o. Si p# ,upta 4 La3#er9Attorne#5 .Co. Foun7er Si.'4 7u't% re)eive/ *er L%5 /egree 9ro. one o9 t*e 'restigious &%5 s)*oo& in In/i% 100 %n/ /one *er Co.'%n4 Se)ret%r4 9ro. T*e Institute o9 Co.'%n4 Se)ret%r4 o9 In/i%. S*e is %n e='erien)e/ )or'or%te %/visor on Str%teg4# P&%nning# Dis'ute Reso&utions# Stru)turing# tr%ns9or.%tion 'ro)esses %n/ I.'&e.ent%tion. :er v%st e='erien)es in un/erst%n/ing t*e /4n%.i)s o9 t*e Businesses# *%s .%/e *er e.erge %s % s'e)i%&ist in t*e 9ie&/. S*e 5orA )o&&%bor%tive&4 5it* t*e. to 9o)us so&utions on t*e re%& issues %99e)ting businesses %n/ /e&iver &ong!ter.# t%ngib&e v%&ue.
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Arti 4 MBA IIM 5 Arti is % .%n%ge.ent /egree *o&/er 9ro. one o9 t*e In/i%Ds .ost 'restigious business s)*oo& II$ C%&)utt% 5it* v%st *u.%n resour)e %n/ str%tegi) .%n%ge.ent e='erien)e 9ro. v%rious in/igenous org%ni,%tions over t*e &%st ten 4e%rs. As %n e='erien)e/ s4ste. b%se/ t*inAing )onsu&t%nt# s*e 'ossesses % *ig* sense 9or 'eo'&e %n/ /4n%.i)s# 5it* t*e 'roven %bi&it4 5orA su))ess9u&&4 %n/ 9%)i&it%te in )o.'&e= environ.ents. :er 'ri.%r4 %ssign.ent is to /eve&o' str%tegies 9or t*e gener%& o'er%tions o9 t*e org%ni,%tion %s 5e&& %s /eve&o' )or'or%te re&%tions*i' %n/ est%b&is*ing business )*%nne&s intern%tion%&&4. S*e *%s '%rti)i'%te/ %n/ .%n%ge/ &%rge nu.bers o9 intern%tion%& 'ro?e)ts %n/ )&ients. S*e is e='ert in /eve&o'ing % )or/i%& re&%tions*i' bet5een t*e )&ients %n/ org%ni,%tion. >it* *er e=)e'tion%& )&ient servi)e %n/ re&%tions*i' .%n%ge.ent# s*e o99ers @u%&it4 business su''ort 'rovi/ing %/e@u%te in9or.%tion to )&ients %n/ /eve&o' net5orA be4on/ bor/ers. Sa eer S3arup 4 CA5 4 Senior Dispute Resolution an7 Reco"er# Specialist5 Pro9ession%&&4 8u%&i9ie/ C*%rtere/ %))ount%nt *%s over 1- 4e%rs o9 e='erien)e in A))ounts %n/ Leg%& %n/ T%=. :e *%s been gre%t instru.ent%& *%n/ing &%rge business %n/ )or'or%te /is'ute. (eela *$a an 4La3#er9Attorne#5 4Senior Dispute Resolution an7 Reco"er# Attorne#5
$rs. Nee&%. T*%.%n is %n %)tive &%54er o9 t*e org%ni,%tion *%ving e='erien)e o9 .ore t*%n eig*t 4e%rs. Nee&%. @u%&i9ie/ .e.ber o9 t*e B%r Asso)i%tion %n/ *%s e=tensive e='erien)e in *%n/&ing Diversi9ie/ )&ients. Being %s Senior )ounse&# Nee&%.# /evotes % subst%nti%& 'ortion o9 *er ti.e to Dis'ute Reso&ution %n/ Re)over4 $%n%ge.ent# .Nee&%. s'e)i%&i,es in &eg%& reso&ution 5it* t*e over%&& ob?e)tive o9 gener%ting %n %))e't%b&e out)o.e 9or *er )&ients in % ti.e!e99i)ient %n/ )ost!e99e)tive 5%4.
11
Ro$an C$au7$ar# 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5 $r. C*%u/*%r4 is % @u%&i9ie/ .e.ber o9 t*e B%r Asso)i%tion o9 Pun?%b %n/ :%r4%n% :ig* Court %n/ *%ving .ore t*%n si= 4e%rs o9 'r%)ti)%& e='erien)e# s'e)i%&i,ing in )ivi& &itig%tion %n/ )or'or%te .%tters. :e is invo&ve/ in v%rious %s'e)ts o9 Dis'ute Reso&ution in)&u/ing ev%&u%tion o9 )ontr%)tu%& %rr%nge.ents C regu&%tor4 %n/ %/vising )&ients on 'ro)esses to %voi/ risAs in t*e )on/u)t o9 businessH 'rovi/ing str%tegi) %/vi)e & o'inionsH /r%9ting '&e%/ings# brie9ing )ounse&H %''e%ring & )on/u)ting .%tters ! bot* on origin%& %n/ %''e&&%te st%ges. T*e /r%9ting sAi&&s o9 $r. C*ou/*%r4 %re un'%r%&&e&e/ %n/ %re b%se/ on t*e 9%)ts# un/erst%n/ing o9 &%5 %n/ &eg%& rese%r)*. :is 'r%)ti)%& %''ro%)* to /is'ute reso&ution ensures t*%t )&ients re)eive e99e)tive# 'r%g.%ti) %/vi)e. &ineet *$a:ral 4 La3#er9Attorne#5 4Dispute Resolution an7 Reco"er# Attorne#5 $r. T*%Ar%& is t*e 4oung %n/ /4n%.i) .e.ber o9 t*e te%.. :e is 'ro9ession%&&4 @u%&i9ie/ &%5 gr%/u%te *%ving e='erien)e o9 .ore t*%n 9our 4e%rs. :e is s'e)i%&ist in Civi& %n/ Cri.in%& &%5. Unni ;ris$anan 4Co erce ,ra7uate5
A )o..er)e 7r%/u%te# 5it* v%st e='erien)e in Fin%n)e# A))ounts# Leg%& %n/ Cor'or%te A99%irs# is t*e .%ster o9 %&& tr%/es. :e is t*e troub&e s*ooter %n/ %&5%4s re%/4 5it* % so&ution. :e is t*e )o..%n/er o9 Aeren 5it* s*%r' sAi&&s %&5%4s 9i&&e/ 5it* '%ssion :e on&4 be&ieves in De&iver4. :is un/erst%n/ing o9 business is unbe&iev%b&e. JnniDs strengt* is to /eve&o' %n/ /e&iver % su))ess9u& so&utions 5it* /e&iver4.
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Pro7uct ! Ser"ices
IDR 9u&&4 un/erst%n/ t*e /is'ute .%n%ge.ent %n/ /ebt re)over4 is % *ig*&4 s'e)i%&ist sub?e)ts# invo&ving sensitivit4# )%ution %n/ .eti)u&ous )%re. IDR 9u&&4 re)ogni,e t*%t IDR %re 9re@uent&4 /e%&ing 5it* sensitive issues 5*i&e re)overing t*e /e&in@uent %))ounts. IDR %&5%4s %/o't % )onsi/er%te# 9rien/&4 %n/ )ourteous %''ro%)* 5it* t*e /ebtors to ensure better business re&%tions*i' 5*i&st si.u&t%neous&4 'rote)ting t*e interests o9 our )&ients. Our t%i&or .%/e %''ro%)* b4 &ever%ging our best t%&ent 'eo'&e %n/ te)*no&og4 in )on?un)tion 5it* regu&%r )ont%)t b4 &etters# E!.%i&s# te&e'*ones %n/ 'erson%& .eetings# 4ie&/ i.'ressive resu&ts. IDR o99er 9u&& r%nge o9 )o..er)i%& EBusiness to BusinessF Dis'ute $%n%ge.ent & Debt Re)over4 Servi)es# in In/i%# 9ro. $%nu9%)turing to Distribution to Ret%i& %n/ Servi)es Se)tor. In ot*er 5or/s# IDR )over $%nu9%)turing# Business# Tr%/e# Te&e)o..uni)%tion# B%nAs# Insur%n)e )o.'%nies# Fin%n)i%& Servi)es Co.'%nies# :e%&t* Se)tors In9or.%tion %n/ Te)*no&og4# BPO# Fin%n)i%&# Re%&!Est%te# So9t5%re# $%rAeting# Distribution# Li)ensing# Agen)4 %n/ ot*ers. IDR )over %&& t4'es o9 Business entities &iAe So&e Pro'rietors*i'# P%rtners*i'# Li.ite/ Li%bi&it4 Co.'%n4. • • • • Co ercial Dispute Resolution Manage ent !Debt Reco"er# ser"ices
Litigation an7 8u7g ent Collection Ser"ices S:ip *racing Ser"ices Consultanc# Ser"ices
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Debt Reco"er# Met$o7s9Plans
Fro. e%r&4 st%ge )o&&e)tions to &eg%& servi)es# IDR o99er % 9u&& suite o9 servi)es to .%=i.i,e 4our re)overies %t &o5 )ost 5it* s'ee/. IDR *e&'s )&ients .%=i.i,e t*eir return on re)eiv%b&es %t ever4 st%ge o9 t*e re)over4 )4)&e. Our Debt Re)over4 )4)&e in)&u/es t*e 9o&&o5ing st%gesB! AMICABLE (E,O*IA*IO( ME*<OD9PLA( Jn/er t*is /ebt re)over4 'ro)e/ure# IDR %/o'ts % ver4 9rien/&4 %''ro%)* 5it* t*e /e9%u&ting /ebtor. IDR un/erst%n/s t*%t t*e /ebtor is t*e u&ti.%te )usto.er o9 its )&ient %n/ t%Aes %&& ste's )%re9u&&4 to .%int%in t*%t sensitive re&%tions*i' 5*i&st %''&4ing t*e /ebt re)over4 %)tivities. Our e='erien)es in t*e '%st *%ve s*o5n signi9i)%nt su))ess un/er t*is 'ro)e/ure. Be&o5 %re t*e Dis'ute Reso&ution %n/ Re)over4 %)tivities t*%t 5e un/ert%Ae un/er t*is .et*o/C'&%nB A* DEB*OR LE&EL • • • • • • • S*A*US UPDA*E • • Re%& ti.e b%sis On&ine Re'orting Noti9i)%tion t*roug* S$S Regu&%r E.%i& es)%&%tion Regu&%r te&e'*oni) 9o&&o5!u' Person%& Visits A))ounts Re)on)i&i%tion Regu&%r 9o&&o5!u' t*roug* Letters Leg%& Noti)e %n/ Re?oin/ers
*ELEP<O(E ! EMAIL SUPPOR* • Dire)t )%&& to our te%. .e.ber 9or %n4 @uer4# )onsu&t%tion %n/ st%tus u'/%te
14
•
Assist%n)e re@uire/ in )%se o9 9i&&ing o9 FIR
LE,AL (E,O*IA*IO( ME*<OD9PLA( Jn/er t*is re)over4 .et*o/# IDR st%rts 5it* Frien/&4 A''ro%)* %n/ gr%/u%&&4 s*i9ting its %''ro%)* 9ro. Frien/&4 to Leg%&# /e'en/ing on t*e res'onse o9 t*e /e9%u&ting /ebtors. T*e 5*o&e 'ur'ose o9 Leg%& Negoti%tion 'ro)e/ure is to )re%te Leg%& Pressure %n/ 9e%r in t*e .in/ o9 t*e /e9%u&ting /ebtor to seeA 'ositive res'onse 9ro. t*e /e9%u&ting /ebtor. It st%rts 5it* sen/ing Frien/&4 De.%n/ Noti)e %n/ en/s 5it* Leg%& Noti)e ELetter be9ore Leg%& A)tionF. T*is is ver4 )o.'re*ensive re)over4 .et*o/ %n/ use %&& t4'e o9 str%tegies su)* %s Fi&ing Cri.in%& )o.'&%ints# Serving v%rious &eg%& noti)es# /r%9ting &eg%& /o)u.ents i9 %n4 re@uire/ et). >e %&so 5rite on v%rious b&ogger sites to /e9%.e t*e. on net. >e %&so 5rite to v%rious regu&%tor4 %gen)ies %n/ 7overn.ent o9 In/i% %bout t*eir .%&i)e intent. >e %&so un/ert%Ae 'erson%& visits %s %n/ 5*en re@uire/. >e %&so un/ert%Ae %&& re)on)i&i%tion 5orAs. T*e 5*o&e 'ur'ose is to 9or)e /ebtor to )o.e 9or5%r/ 9or sett&e.ent b4 )re%ting %s .u)* troub&e %s 5e )%n# but 5it* 'rior )onsu&t%tion 5it* our )&ient. T*is .et*o/ o9 re)over4 is %''&ie/ 5*en t*e /ebtor /oes not )o.e 9or5%r/ %.i)%b&4. Be&o5 %re t*e Dis'ute Reso&ution %n/ Re)over4 %)tivities t*%t 5e un/ert%Ae un/er t*is .et*o/C'&%nB A* DEB*OR LE&EL • • • • • • Regu&%r E.%i& es)%&%tion. Regu&%r te&e'*oni) 9o&&o5!u' Person%& Visits A))ounts Re)on)i&i%tion Regu&%r 9o&&o5!u' t*roug* Letters Leg%& Noti)e %n/ Re?oin/ers
POLICE COMPLAI(* 4=$ere"er applicable5 • Dr%9ting o9 FIR
15
•
Assist%n)e re@uire/ in )%se o9 9i&&ing o9 FIR
COMPLAI(* *O RE,ULA*OR>9,O&ER(ME(* A,E(CIES 4=$ere"er applicable5 • • • Dr%9ting %n/ Sen/ing Co.'&%ints Regu&%r E.%i& Es)%&%tion Regu&%r te&e'*oni) 9o&&o5!u'
COMPLAI(* *O I(DUS*R> ASSOCIA*IO( A(DC<AMBER OF COMMERCE
4=$ere"er applicable5
• •
Es)%&%tion CCo.'&%int to Con)erne/ Asso)i%tion o9 In/ustr4 Es)%&%tion CCo.'&%int to CII# FICCI# P:D C*%.ber o9 Co..er)e# NASSCO$ et).
PUBLIS< COMPLAI(* O( I(*ER(E* FORUM • • • On&ine Posting On Consu.er Co.'&%ins Foru. Posting on N7O :%n/&ing Consu.er A99%irs Posting on So)i%& i.e. F%)ebooA# T5itter et).
S*A*US UPDA*E • • Re%& ti.e b%sis On&ine Re'orting Noti9i)%tion t*roug* S$S
*ELEP<O(E ! EMAIL SUPPOR* • • Dire)t )%&& to our te%. .e.ber 9or %n4 @uer4# )onsu&t%tion %n/ st%tus u'/%te Assist%n)e re@uire/ in )%se o9 9i&&ing o9 FIR
16
LI*I,A*IO( IDR is %n Attorne4 b%se/ /is'ute .%n%ge.ent & /ebt re)over4 'r%)ti)e grou'# t*ere9ore IDR /oes not /e'en/ .u)* on t*e outsi/er’s %ttorne4 to *%n/&e t*e &itig%tion %s'e)t o9 t*e re)over4 )4)&e. Our in *ouse &eg%& )%'%bi&ities %n/ e='ertise ensures en*%n)e/ &eg%& e99i)ien)ies# )ost e99e)tiveness %n/ ti.e&4 /e&iver4 5it* gre%ter su))ess. IDR o99er s'e)i%&i,e/ &eg%& re)over4 'rogr%.s to our )&ients In ter.s o9 &eg%& )osts# tr%ns'%ren)4 is our 5%t)* 5or/. Costs %re on&4 in)urre/ on t*e e='ress %ut*orit4 o9 our )&ients %n/ re%&isti) %ssess.ents o9 )osts %re %&5%4s 'rovi/e/. Be9ore our )&ients re%)* t*e /e)ision to instru)t us to issue 'ro)ee/ings# t*e4 5ou&/ *%ve been brie9e/ on t*e /et%i&s o9 t*e )%se %n/ &iAe&i*oo/ o9 re)over4. • • • • Te&e!Con9eren)e 5it* t*e )&ient to un/erst%n/ t*e 5*o&e issue. One &%st %tte.'t 9or %.i)%b&e sett&e.ent in % strong %n/ 'ersu%sive tenor# 'erson%&&4 or te&e'*oni)%&&4. Dr%9ting %n/ serving 9or.%& &eg%& noti)e# i9 nee/e/. De)ision on t4'e o9 &itig%tion su)* %s L%5 suits# 5in/ing u' 'etitions# Cri.in%& )o.'&%int un/er Se)tion 13- o9 Negoti%b&e Instru.ents A)t EDis*onor o9 C*e@uesF# FIR %n/ ot*er )ri.in%& %)tions et). • • • • Pre'%r%tion o9 'etition# &%5suits or )ri.in%& )o.'&%ints et). SeeAing %''rov%& o9 /r%9t 9ro. t*e )&ient. Fi&ing & re'resenting t*e %''ro'ri%te )ivi& &Cor )ri.in%& 'ro)ee/ings %g%inst t*e /ebtor# %s t*e )%se .%4 be. Pursuing t*e &itig%tion & obt%ining t*e or/ers 9ro. t*e %''ro'ri%te ?u/i)i%& )ourts or @u%si ?u/i)i%& %ut*orities.
17
Debt Reco"er# Process Flo3c$art
Assign ent o+ Clai s9Accounts b# Client
Creation o+ ID ! Pass3or7 +or CMS Account Uploa7ing o+ Clai s9Account on CMS
Assign ent o+ uni?ue Clai
Re+erence (u ber to eac$ Clai 9Account
Assign ent o+ Clai s9Accounts to Account Manager9Debt Reco"er# *ea In"estigation9E@a ination o+ Facts
FinaliAation o+ Debt Reco"er# Strateg#
Co Recor7ing o+ All Debt Reco"er# Account in DebtorBs Le7ger Account
ence ent o+ Debt Reco"er# Acti"ities Entr# into Clients Account on CMS
Perio7ical Reporting Reco"er#
Re ittance
Closure o+ Clai 9Account
Return o+ Clai
Recor7s
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Engage ent Mo7el
IDR o99ers Tr%ns'%rent# 9&e=ib&e %n/ )ost e99e)tive Eng%ge.ent $o/e&s# 5*i)* %re %s un/erB ! SUCCESS FEE MODEL Jn/er t*is .o/e&# 5e 5orA on <No Re)over4 K No FeeL. >e /o not )*%rge our 9ee unti& 5e re)over t*e .one4 9or our )&ient. :o5ever# % .%rgin%& *%n/&ing )*%rgesCu'9ront )ost is )*%rge/ %t t*e ti.e o9 %ssign.ent o9 )&%i.C%))ount
PRICI(,
ME*<OD 1 AMICABLE (E,O*IA*IO(
Fee %n/ )ost Less 4e%r J'9ront )*%rges Su))ess 9ee 13."6M )ostC*%n/&ing 1M t*%n
Age o9 t*e )&%i. 1 $ore t*%n 1 4e%r
1."M
1"."6M
ME*<OD C
LE,AL(E,O*IA*IO(
Fee %n/ )ost Less 4e%r J'9ront )ostC*%n/&ing 1."M t*%n
Age o9 t*e )&%i. 1 $ore t*%n 1 4e%r
2M
19
)*%rges Su))ess 9ee 1" M 1+."6M
ME*<OD D • •
LI*I,A*IO(
Fee 5i&& /e'en/ on t*e t4'e o9 &itig%tion 4ou )*oose >e t%Ae so.e ret%iner!s*i' %.ount %t t*e ti.e o9 %''oint.ent %n/ rest is &inAe/ 5it* su))ess o9 t*e )%se
*ERMS A(D CO(DI*IO(S
1% :%n/&ing C*%rges %re t%Aen b4 IDR in %/v%n)e %t t*e ti.e o9 %ssign.ent o9 )&%i.. :o5ever# *%n/&ing )*%rges %re %/?ust%b&e to5%r/s t*e su))ess Fee. C% In )%se )&%i.sC%))ounts %re tr%ns9erre/C.ove/ 9ro. %.i)%b&e negoti%tion to &eg%& negoti%tion b4 t*e )&ient# 33.33M o9 t*e *%n/&ing )*%rges N'%i/ b4 t*e )&ient un/er %.i)%b&e negoti%tion .et*o/# 5i&& be %/?uste/ %g%inst t*e *%n/&ing )*%rges %''&i)%b&e to &eg%& negoti%tion .et*o/. D% Su))ess Fee is '%4%b&e on e%)* re)overe/ %.ount. I9 t*ere is no re)over4# t*ere is no 9ee. 2% A&& %ut*ori,e/ E're %''rove/F out o9 'o)Aet e='enses %re '%i/ b4 t*e C&ient se'%r%te&4. /% 7overn.ent T%=es %re %''&i)%b&e on ret%iner 9ee %n/ su))ess 9ee %s 'er t*e 'rev%i&ing r%te.
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Our *ec$nolog# . “Online Clai
AEREN Collect
TM
Manage ent S#ste ” 4CMS5
K our 'ro'riet%r4 en%b&e/ te)*no&og4 ! <On&ine C&%i. $%n%ge.ent
S4ste.L %&&o5s ever4 )&ients se)ure %))ess to t*eir o5n %))ounts s*o5ing t*e *istor4# 'rogress# st%tus# u'&o%/ing /o)u.ents# gener%ting re'orts et). It is % )o.'&ete .%n%ge.ent %n/ .e%suring re)over4 e99ortsC%)tivities too&. T*roug* t*is too& 4ou )%n see %n/ tr%)A 5*%t re)over4 e99orts 5e *%ve been 'utting in &iAe )%&&s &og# visit .%/e# re.in/er sent# )o.'&%ints %n/ noti)e sent et). • • • • C&ient is 'rovi/e/ 5it* ID & P%ss5or/ A&& t*e %)tions %t our en/ %re u'&o%/e/ 5it*in - *ours. A&& 9i&es )%n be u'&o%/e/ b4 t*e )&ient using C$S A&& C&%i.s )%n be u'&o%/e/ b4 t*e )&ient using C$S
CMS Reports) . • • • O'en C&%i.s Re'ort C&ose/ C&%i.s Re'ort St%tus Re'ort
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• • • • • • • • •
C%&& Log Det%i&s Person%& Visit Det%i&s LettersCNoti)es Sent Det%i&s Res'onsesCRe%)tion Det%i&s Jntr%)e/ Debtor Re'ort Co&&e)tion Re'ort Re.itt%n)e Re'ort Fees Re'ort :%n/&ing C*%rges %n/ J'9ront Cost Re'ort.
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BUSI(ESS ,RO=*< C<AR*
&ALUE OF DEB*=ISE
Ye%r Debt V%&ue 266 JSD 6.+" .i&&ion ( 266 + 266 266 0 261 6 261 1 261 2 (UMBER OF CLAIM=ISE JSD 2.66 .i&&ion JSD .66 .i&&ion JSD -.66 .i&&ion JSD 2 .66 .i&&ion JSD 3".66 .i&&ions JSD +.66 .i&&ions
Ye%r No o9 C&%i.s 266 -2 ( 266 + 266 266 0 261 6 261 1 261 2 212 3 +2 1(26 33-+ "33
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OUR SUCCESS RA*E
A,E OF DEB*=ISE
Debt Age Su))ess +" /%4s ( .ont*s 0 .ont*s 1 4e%r 2 4e%rs R%te EMF -( +" +6 (( "2
*>PE OF DEB*OR=ISE
24
T4'e
o9 Su))ess
Debtor R%te EMF Lo5 Fo&&o5 0" J' A))ount Re)on)i&i%tio n Dis'ute -" 06
Reso&ution Not 7oo/ (" Fin%n)i%& :e%&t* >i&9u& De9%u&ter "3
25
Our ,eograp$ic Presence
IDR’s *%s % :e%/@u%rter# %t C*%n/ig%r*# 1(6 .i&es 9ro. Ne5 De&*i to5%r/s Nort*. C*%n/ig%r* is In/i%’s one %n/ on&4 IDR&& '&%nne/ %n/ )&e%n )it4# /esigne/ b4 % ver4 &e%/ing Fren)* Ar)*ite)t# *%ving best o9 in9r%stru)ture# best!in!)&%ss *u.%n resour)es %n/ IDR )onne)te/ to ot*er '%rts o9 In/i%. • Lo)%& Presen)e
IDR *%ve our 'resen)e in %&.ost %&& t*e .%?or )ities in In/i% 5it* over (6 str%tegi) o99i)es. No .%tter 5*ere t*e /ebtor is &o)%te/ %)ross In/i%.
DOMES*IC PRESE(CE
R%?%st*%n • • • • • O%i'ur Oo/*'ur J/%i'ur $%Ar%n% O%is%&.er An/*r% Pr%/es* • • • • • Oriss% • • • • Ber*%.'ur Cutt%)A R%urAe&% Deog%r* :4/er%b%/ Se)un/r%b%/ Vis*%A*%'%tn%. >%r%ng%& Ne&&ore
Jtt%r Pr%/es* • • • • • Lu)Ano5 A&&%*%b%/ R%n)*i $eerut Agr%
$%*%r%s*tr% • • • • • $u.b%i Pune N%g'ur T*%ne $%*%b%&es*5%r
7u?%r%t • • • • • V%/o/%r% R%?Aot B*%ru)* Sur%t B%ro/%
26
;%rn%t%A% • • • • B%ng%&ore $%ng%&ore $4sore :ub&i
Pun?%b • • • • • Lu/*i%n% O%&%n/*%r B*%tin/% $o*%&i A.rits%r
>est Beng%& • • • • • ;o&Aot% $urs*i/%b%/ Si&iguri D%r?ee&ing B%*%r%.'ur
Jtt%r%n)*%& • • • • RoorAee A&.or% De*r%/un Pit*or%g%r*
$%/*4% Pr%/es* • • • • • In/ore 75%&ior B*i&%i B*o'%& 75%&ior
:%r4%n% • • • • • • :is%r F%ri/%b%/ 7urg%on P%ni'%t P%n)*Au&% A.b%&%
;ere&% • • • C%&i)ut Triv%n/ru. ;o)*i
C**%ttisg%r* • • • • R%i'ur B*i&%i Bi&%s'ur R%ig%r*
T%.i& N%/u E Coi.b%tore • ;%n)*i'ur%. • Ve&&ore
O*%rA*%n/ • • • O%.s*e/'ur BoA%ro Deog%r*
27
• Tuti)orin • C*enn%i Ass%. • SiAAi. • 7u5%*%ti $i,or%. • 7o% Ai,5%& 7u5%*%ti
$eg*%&%4% • S*i&&ong
Arun%)*%& Pr%/es* • It%n%g%r Tri'ur% • Ag%rt%&% $%ni'ur $eg*%&%4%
N%g%&%n/ Jnion Territories • • • • C*%n/ig%r* Pon/i)*err4 Ne5 De&*i D%.%n %n/ Diu
28
• International Presence
T*roug* our str%tegi) '%rtners %&& over t*e 5or&/# IDR *%n/&e Intern%tion%& B%/ Debt Re)overies. A)ting %s 4our &o)%& %gent# IDR )o!or/in%te 4our B%/ Debt Re)overies >or&/5i/e. IDR *%ve ver4 strong 'resen)e in %&.ost %&& t*e .%?or )ountries E.ore t*%n (6F in t*e 5or&/ t*roug* 9or.%& str%tegi) %&&i%n)esCnet5orA.
JSA JAE C*in% Sing%'ore :ong ;ong 7er.%n4 Be&giu. Net*er&%n/ It%&4 O%'%n Fr%n)e Sri L%nA% S%u/i Ar%b ;ore% B%ng&%/es* S'%in Sout* A9ri)% In/onesi% Isr%e& Br%,i& $%&%4si% T*%i&%n/ TurAe4 C%n%/% Nigeri% Austr%&i% Russi% Vietn%. P%Aist%n Eg4't T%i5%n ;en4% 7ree)e ;u5%it Co&o.bi% P*i&i''ines
29
O.%n S5e/en Ire&%n/ A&geri% Portug%& 8%t%r JAr%ine T%n,%ni% Po&%n/ Fin&%n/ Argentin% $%uritius 7*%n% B%*r%in Oor/%n Ne5 Ie%&%n/ A9g*%nist%n $o,%.bi@ue Austri% Nor5%4 $oro))o Congo $4%n.%r C,e)* Re'ub&i) Seneg%& Jg%n/% :ung%r4 Tunisi% Ro.%ni% S&oveni% Leb%non P%n%.% Re'ub&i) 7u%te.%&% :on/ur%s O.%n S5e/en
S5it,er&%n/ $e=i)o Den.%rA JSA
Ire&%n/ A&geri% Portug%& JAE
Fualit# Practices
•
A&& t*e C&%i.sCA))ounts *%ving v%&ue o9 .ore t*%n Rs. 1" L%)s EP3 #666F %re investig%te/ b4 % Re)over4 A/visor4 Co..ittee E)o.'rise/ o9 Senior L%54ers# Senior In/i%n CPA# et).F to 9in/ out t*e 9%)ts %n/ to 9or.u&%te Re)over4 Str%teg4.
•
A&& t*e )&%i.sC%))ounts *%ving v%&ue o9 .ore t*%n Rs. " L%)s EP 11# 66F but &ess t*%n 1" &%)s EP 3 #666F %re investig%te/ b4 Port9o&io :e%/ E5*o is Senior L%54er or Senior In/i%n CPAF to 9in/ out t*e 9%)ts %n/ to 9or.u&%te Re)over4 Str%teg4.
30
•
A&& t*e )&%i.sC%))ounts *%ving v%&ue o9 &ess t*%n Rs. " L%)s EP 11# 66F %re investig%te/ b4 A))ounts $%n%ger to 9in/ out t*e 9%)ts %n/ to 9or.u&%te Re)over4 Str%teg4 in )onsu&t%tion 5it* Port9o&io :e%/.
•
Re)over4 A/visor4 Co..ittee %&so revie5s t*e investig%tion 5orA o9 Port9o&io :e%/ %n/ A))ounts $%n%ger b4 'i)Aing 16 K 1"M o9 t*e )&%i.sC%))ounts r%n/o.&4.
•
Port9o&io :e%/ %&so revie5s t*e investig%tion 5orA o9 A))ounts $%n%ger b4 'i)Aing 26 K 2"M o9 t*e )&%i.sC%))ounts r%n/o.&4.
•
A))ounts $%n%ger )ontinuous&4 Aee' revie5ing t*e re)over4 %)tivities o9 *is te%. .ore or &ess on re%& ti.e b%sis.
• •
Port9o&io :e%/ revie5 t*e 'er9or.%n)e o9 *is A))ounts $%n%ger on 5eeA&4 b%sis.
A&& i.'ort%nt )o..uni)%tions 5it* t*e /ebtor %re 'ro'er&4 /is)usse/ %n/ 9in%&i,e/ b4 t*e Debt re)over4 S'e)i%&ist 5it* t*e *e&' o9 A))ounts $%n%ger.
•
Perio/i)%& Au/it o9 Re)over4 A)tivities %re )%rrie/ out b4 t*e in/e'en/ent Intern%& Au/it Te%. to ev%&u%te t*e 5e%Aness o9 re)over4 str%teg4 %n/ re)over4 %)tivities# )o.'&i%n)e o9 SOPs# negoti%tion %n/ )o..uni)%tion sAi&&s# re%sons 9or &o5 re)over4 r%te et).
•
Stringent
*iring
%n/
e=tensive
Tr%ining
Progr%..e
%n/
)ontinuing
Tr%iningCE/u)%tion%& Progr%..e A''ro%)* • • 8u%&it4 $%nu%&s 5it* St%n/%r/i,e/ Pro)e/ures 9o&&o5e/.
Fo&&o5 % .etri) /riven %''ro%)* b4 gener%ting ;e4 Per9or.%n)e In/i)%tors E;PIF 9or e%)* 'ro)ess K )riti)%& in'utCout'uts %re )ontinuous&4 .onitore/ t*roug* 9%= %n/ %g%inst t*ese .etri)s.
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Data Securit#' Con+i7entialit# an7 Pri"ac#4 ISO CG001.C00/5
Data Securit#' Con+i7entialit# an7 Pri"ac# • IDR *%s %/e@u%te '*4si)%& %n/ non!'*4si)%& %rr%nge.ents to 'rote)t /%t% se)urit4# )on9i/enti%&it4 %n/ 'riv%)4 Esee be&o5F. • IDR %grees to i.'&e.ent su)* '*4si)%& or non '*4si)%& %rr%nge.ents %s suggeste/ b4 t*e C&ient# 5it* .utu%& )onsent# to ensure /%t% se)urit4# )on9i/enti%&it4 or 'riv%)4 to t*e s%tis9%)tion o9 t*e )&ient. P$#sical an7 =or: +loor Securit# • • • • S)reening o9 visitorsCe.'&o4ees b4 % se)urit4 gu%r/ /uring entr4 %n/ e=it 9or /%t% stor%ge .e/i% &iAe CDs JSB /rives %n/ CDs %re b%nne/ 9ro. 5orA!9&oor
Data Securit# Li.ite/ /%t% .ove.ent 9ro. JS %s /%t% is 'ro)esse/ t*roug* re.ote %))ess o9 )&ient servers A&& /%t% is b%)Ae/ u' regu&%r&4 eit*er in JS server 9%r.s
(et3or: Securit# • • Seg.ente/ LAN 5it* 9ire5%&& 'rote)tion A&& 'orts e=)e't DNS %n/ S$TP server %re /is%b&e/ 9or t*e e=tern%& 5or&/
PC Securit# • • • • • A))ess to sour)e /o)u.ents is restri)te/ to %ut*ori,e/ e.'&o4ee on&4 No F%= %n/ 'rinting )%'%bi&ities %t t*e 'ro)essing site PCs use/ b4 'ro)essors /o not *%ve CD RO$ /rives PCs use/ in 'ro)essing %re /enie/ 5eb %))ess Li.ite/ us%ge o9 '%'er in t*e 5orA!9&oor
32
Our Facilit# an7 In+rastructure
• • • • • P&ot si,e +2(6 S@. .trs E one %n/ *%&9 %)resF. Tot%& )overe/ %re% o9 .ore t*%n 116666 S@. 9t. 5it* 2 b%se.ents s)%&%b&e u' to 1# "6#666 s@ 9t. $ore t*%n "66 Te)*no&og4 En%b&e/ Inte&&igent >orA St%tions :ig* en/ I.T. %n/ Te&e)o..uni)%tion In9r%stru)ture su)* %s Server roo.# JPS roo.# Net5orA & Te&e)o. in9r%stru)ture et). >or&/ )&%ss )o..on 9%)i&ities %n/ %.enities &iAe $%ster Re)e'tion# C%9eteri%# 74.# 7%.es# Tr%ining roo.s# Visitor C Intervie5 roo.s# Con9eren)e roo.s et). INFRASTRJCTJRE IN OJR NE> FACILITY AT A 7LANCE Te)*no&og4 En%b&e/ Inte&&igent "66 >orAst%tions . S)%&%b&e u' to 2666 5orAst%tions. %n/ De/i)%te/ .o/u&%r 9%)i&it4 )o.'rise/ o9 5orAst%tions 5it* >orA St%tion De/i)%te/ In9r%stru)ture )ontro& 9or Institution%& C&ient Conne)tivit4
.%n'o5er 5it* in/e'en/ent %))ess 'rovision 9or server %n/ JPS 7ig%bit Et*ernet# Bro%/b%n/ Internet# Person%& P*ones 5it* IP %s 5e&& %s PSTN )%&&s# Au/io Con9eren)ing# Vi/eo Con9eren)ing# Voi)e $%i&# In/ivi/u%& Voi)e# D%t% %n/ $usi) Net5orA Ports# O'ti)%& Fibre Ter.in%tion# 2 $b's b%n/5i/t*# Re/un/%nt Fibre. Certi9ie/ Criti)%& Net5orA Centre 5it* C%t VI %n/ 7ig%bit Et*ernet /esigne/ %n/ )o..issione/ b4 In/ustr4 E='erts E00.00M Re&i%bi&it4# So9t P%t)* P%ne&s %n/ stru)ture/ Se)ure/ JPS Roo. )%b&ingF Over 'rovision 2NQ1 b%se/ JPS serve/ Po5er
Ar)*ite)ture /esigne/ %n/ )o..issione/ b4 In/ustr4 Se)ure/ Server Roo. E='erts EServer 00.00M# >orAst%tions 00.0" Re&i%bi&it4F Fire5%&&# Auto B%)Au'# Version Contro&# Do)u.ent $%n%ge.ent# Issue Tr%)Aing# C%&en/%ring %n/ Ti.e $%n%ge.ent E00.00M Re&i%bi&it4F Fu&& F&e/ge/ IT De'%rt.ent IT :e&' DesA# Net5orA Servi)es# DesAto' Servi)es. Tr%ining# De.o %n/ Con9eren)e Tr%ining %n/ Con9eren)e Roo.s 5it* $u&ti!Pro?e)tions#
33
Roo. 166M Po5er B%)A u'
Au/io %n/ Vi/eo Con9eren)e F%)i&it4 C%9eteri%# Lounge# In/oor %n/ Out/oor 7%.es# Intervie5
Roo.# Covere/ P%rAing $o/ern Fire Fig*ting S4ste.# A))ess Contro& S4ste. :4/r%nt S4ste.# S.oAe Dete)tor# S'rinA&ers %n/ A&%r. S4ste. CCTV C%.er%s insi/e %n/ outsi/e Centr%&&4 Air Con/itione/ 2 = + Se)urit4 Fire %n/ E.ergen)4 E=it
Our <ea7.Fuarter cu
Deli"er# Centre
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IDR is :e%/@u%rtere/ in C*%n/ig%r*. C*%n/ig%r* *%s been /e)&%re/ %s one o9 t*e .ost 're9erre/ IT /estin%tion. C*%n/ig%r*# being Tier!III )it4# ensures &o5er &%bor )osts# &o5er re%& est%te )osts %n/ re/u)e/ St%99 %ttrition r%te ESour)eB Oones L%ng L% S%&&e K Le%/ing Re%& Est%te $%n%ge.ent Co.'%n4F. Besi/es# 7%rtner# % &e%/ing 7&ob%& .%rAeting rese%r)* 9ir.# /uring t*eir re)ent stu/4# *%s %&so re)ogni,e/ C*%n/ig%r* %s one o9 t*e .ost 're9erre/ IT &o)%tions. C*%n/ig%r* *%s %&so got t*ir/ S&ot %t t*e NASSCO$ AT;EARNEY stu/4 on &o)%tion Ro%/ .%' 9or IT!BPO gro5t*. • • • • • • • • • • • • • R%nAe/ No. + in ter.s o9 FDI EForeign Dire)t invest.entF in In/i% . E=)e&&ent So)i%& %n/ Business In9r%stru)ture in In/i%. :ig*est Per C%'ti% In)o.e in In/i% To' IT '&%4ers &iAe In9os4s# IB$# TCS# DELL# 8u%rA# >i'ro et). %re &o)%te/ :ig* &iter%)4 r%te o9 -1.0M No. 1 in t*e )ountr4 in :u.%n Deve&o'.ent In/e=. No. 1 in t*e )ountr4 in L%5 %n/ Or/er In/e=. $ore t*%n -" Engineering %n/ Te)*ni)%& )o&&eges in %n/ %roun/ C*%n/ig%r* L%rge Ano5&e/ge 'oo& o9 .ore t*%n 36#666 @u%&i9ie/ 'ro9ession%&s 'er %nnu.. >e&& )onne)te/ b4 Air# R%i&# %n/ Ro%/. Te.'er%ture r%nges 9ro. 2O to 6o C. C&e%nest# 7reenest %n/ $ost P&%nne/ Cit4 in In/i%. On&4 5e&& '&%nne/ %n/ .o/ern )it4 in In/i%.
Our A7"antage
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• • • • • • • • • • • • • • • • • • • • • • • • •
One sto' s*o'# .%n%ging %&& '*%ses o9 /is'ute .%n%ge.ent %n/ re)over4 )4)&e i.e. e%r&4 st%ge )o&&e)tion to &eg%& servi)es. :ig* su))ess r%te 5it* ti.e&4 /e&iver4 Consi/er%te %n/ Courteous %''ro%)* Lo)%& 'resen)e in %&& .%?or )ities in In/i% 5it* (6 str%tegi) o99i)es. Best t%&ent 'oo& o9 .ore t*%n 1 e/u)%tion %n/ in!/e't* tr%ining Intern%tion%& 'resen)e in .%?or )ountries Best re)over4 'r%)ti)es. On&ine 7&ob%& C&%i. $%n%ge.ent S4ste.! 2 R+ De/i)%te/ Re)over4 Te%. 9or e%)* )&ient De&ivering t*e Best ROI t*roug* .%=i.i,ing re)overies %n/ subst%nti%& Cost S%vings. No Re)over4 K No Fees K No :i//en C*%rges. Dee' Do.%in In/ustr4 ;no5&e/ge & E='ertise :ig* @u%&it4 servi)es t*roug* subst%ntive su'ervision# )o.'&i%n)es# et*i)s %n/ e99i)ient 5orA 9&o5 'ro)esses Long ter. %n/ sust%in%b&e '%rtners*i'. Fo)use/ %''ro%)* to re)over4 %n/ risA .%n%ge.ent. F&e=ib&e /e&iver4 .o/e&s t*%t 'rovi/es s)%&%bi&it4 o9 o'er%tions %t s*ort noti)es. Ensure ti.e&4 /e&iver4 Best!in!C&%ss Pro)ess %n/ 8u%&it4 S4ste. Lo5 )ost Te)*no&og4 En%b&e/ re)over4 So&utions S)%&%bi&it4 o9 O'er%tions Su'erior Contro&s Continuous Pro)ess I.'rove.ent Ti.e&4 De&iver4 Robust In9or.%tion & Se)urit4 $%n%ge.ent S4ste re)over4 s'e)i%&ists %n/ %ttorne4s 5it* )ontinuing
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Our Cre7entials
• • • • Our Re)over4 Su))ess R%te is %s *ig* %s -(M %n/ %s &o5 %s "2M Our Ye%r to Ye%r business gro5t* r%te is 366M St%rte/ in 266(# 5e tou)*e/ business o9 .ore t*%n 2 $i&&ion JSD in 2616. Fortune "66 Co.'%n4 su)* %s # 7oog&e# :e5&ett P%)A%r/. $entor 7r%'*i)s et) *%ve s*o5n )on9i/en)e %n/ trust in us %n/ %re our Ae4 )&ients. • • • $ore t*%n 0-M o9 our )&ients %re 5it* us rig*t 9ro. t*e beginning. Our F%)i&it4 )u. De&iver4 Centre is 5ort* .ore t*%n JSD "6 $i&&ions. A &%rge 'oo& o9 .ore t*%n 1 In/i%n CPA# et).F. • 7eogr%'*i) 'resen)e in .ore t*%n 06 $%?or Cities in In/i% %n/ (6 Countries %)ross 7&obe. • :o&/ing $e.bers*i' o9 'restigious Institutions su)* %s AICC# CII# P:D et). Debt Re)over4 S'e)i%&ists E)o.'rise/ o9 Attorne4s#
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Me bers$ip
N%.eB
Intern%tion%&
Asso)i%tion
o9 N%.eB P:D C*%.ber o9 Co..er)e %n/ In/ustr4 >ebsiteB 555.'*/))i.in
Co..er)i%& Co&&e)tors In). >ebsiteB 555.)o..er)i%&)o&&e)tor.)o.
N%.eB Con9e/er%tion o9 In/i%n In/ustr4 >ebsiteB 555.)ii.in
N%.eB N%tion%& Asso)i%tion o9 So9t5%re %n/ Servi)e Co.'%nies 555.n%ss)o..in
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Case Stu7#
Be&o5 %re t*e 3 C%se Stu/ies un/er t*ree /i99erent Re)over4 $et*o/s Case) 1 AMICABLE (E,O*IA*IO( • C&ient B%)A 7roun/# is % &e%/ing g&ob%& Internet )o..uni)%tions# )o..er)e %n/ .e/i% )o.'%n4 t*%t o99ers % )o.'re*ensive br%n/e/ net5orA o9 servi)es to .ore t*%n 2+ .i&&ion in/ivi/u%&s e%)* .ont* 5or&/5i/e. :e%/@u%rtere/ in J.S.A.# %n/ *%s o99i)es in Euro'e# Asi%# L%tin A.eri)%# Austr%&i%# C%n%/% %n/ t*e Jnite/ St%tes. • C%se %ssigne/ C&%i. A.ountB ! -#3--#121EJSD 266;F Re)overe/B ! • -#3--#121 EJSD 266 ;F
Pro?e)t Des)ri'tion Av%i&e/ t*e %/vertising servi)e in /ue %))or/%n)e 5it* t*e ter.s %n/ )on/itions sti'u&%te/ in t*e A/vertise.ent Insertion Or/er No.
•
Issue Invo&ve/ Dis'ute 5it* reg%r/ to servi)es.
•
Re)over4 A)tivities Jn/ertooA E.%i&sE 12F C%&&s E 1 F A))ounts Re)on)i&i%tion Frien/&4 De.%n/ Letter
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•
Fin%& Out)o.e It tooA %roun/ "( /%4s %n/ 166M re)over4 5%s .%/e.
Case) C LE,AL (E,O*IA*IO( • • C&ient B%)Agroun/ is % &e%/ing SPA %n/ *e%&t* servi)e 'rovi/er in In/i%
C&%i. %ssigne/B! C&%i. A.ountB Re)overe/B ! ! 2(+ 11(EJSD (1666 F 2(+ 11( EJSD (1666F
•
Pro?e)t Des)ri'tion Provi/es SPA Te)*no&og4 %n/ Te)*ni)%& Ano5 *o5
•
Issue invo&ve/
• • •
Dis'ute reg%r/ing servi)es Eit*er r%ises % 9res* invoi)e %s on /%te Or# tre%t t*e o&/ invoi)e %s % b%/ /ebt in 4our booA o9 %))ounts %n/ issue % )urrent /%te/ invoi)e
•
Re)over4 A)tivities Jn/ertooA • • • • E.%i&sE 23F C%&&s E 1-F Frien/&4 De.%n/ LetterE 3F Person%& visitE 1F
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•
Leg%& Noti)e
•
Fin%& Out)o.e B ! Outst%n/ing %.ount 5%s re)overe/ %9ter sen/ing t*e &eg%& noti)e un/er &eg%& negoti%tion %n/ %9ter giving re&ie9 o9 12M.
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Case) D LI*I,A*IO( 4A icable (egotiation *o Litigation5 • C&ient B%)Agroun/B Co.'%n4 org%ni,e/ %n/ e=isting un/er t*e &%5s o9 Po&%n/ %n/ )o.'%n4 is eng%ge/ in t*e business o9 i.'orting v%rious stones# gr%nite 'ro/u)ts %n/ en?o4s i..ense re'ut%tion in t*e intern%tion%& .%rAet. • C%se %ssigne/ A.i)%b&e negoti%tion to Litig%tionB! C&%i. A.ountB ! JSD Re)overe/B ! ! JSD • 2 "66 2 "66
Pro?e)t Des)ri'tionB ! C&ient tr%ns9erre/ % su. o9 JSD 2 666 to su''&ie/ goo/s but neit*er goo/s 5ere su''&ie/ nor returne/ t*e %/v%n)e %.ount o9 JSD 666.66.
•
Issue invo&ve/B! Debtor 5%s 5i&&9u& /e9%u&ter %n/ )*e%ting on our )&ient
•
Re)over4 A)tivities
Registr%tion o9 )ri.in%& Co.'&%int Fi&ing o9 L%5suit in )ourt C*e)A Boun)ing C%se • Fin%& Out)o.eB >e 'eruse/ in t*e )ourt 9or %roun/ + .ont*s %n/ 9in%&&4 *e )&%i. 5%s sett&e/ out o9 )ourt bet5een t*e '%rties. Debtor *%s re&e%se/ t*e outst%n/ing /ebt but 5it*out interest.
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List o+ our ;e# Clients
E7oog&eF
E:e5&ett P%)A%r/F
EY%*ooF
EAsi%n P%intsF EC*e.bon/ C*e.i)%&sF E$onster E7o/re? & Bo4)e $9g. Co. Lt/.F In/i%F
ERe&i%n)e Li9e Insur%n)eF
E8u%rAF
E7N ReSoun/F EOrient Cer%.i)s %n/ In/ustries Lt/F. EA& Bog%ri :o&/ingsF
EITP Pub&is*ing 7rou'F
EVeri.%tri=F
ECrossbe%. S4ste.s Lt/F
EInA?etF E7oE/ Stu/ent Fin%n)ingF E7u&9 Fin%n)eF
ECo..er)i%& B%nA 8ut%rF
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8S 8u%)@u%re&&i S4.on/s Lt/
Li9e&ong In/i% Li.ite/
:in/ $e/i)o Pro/u)t
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&ie3 o+ our O3ne7 (e3 +acilities
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