Best Buy

Published on May 2016 | Categories: Documents | Downloads: 38 | Comments: 0 | Views: 364
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BEST BUY’S BPO TO HRM

Summary of the case
The best buy has undertaken their contract with Accenture as Business Process Outsourcing (BPO). Best Buy has more than 750 stores in US and Canada and more than 90000 employees. And their main business is to sell electronics, personal computers, entertainment software and appliances. In the highly competitive market Best Buy introduced customer centrics. Its for identifying and eliminating work that takes time and focus away from connecting with and serving the customer. For attaining their organization goal they are setting priorities, reallocating resources, leveraging outside expertise etc.

Summary

contd.

HRM is the Central theme of every organization. Best buy sort the best HRM too from anticipating improvements and employee contact support. Their approaches for first year where:




 

Moving from staffing to talent discovery and acquisition. Deployment of case-management tool for HR tech. Launch of new recruitment software package. Creation of new contact centers

1. What is the significance of talent acquisition?
Knowing the existing and future workforce demographics.  Recognizing the financial concerns affecting organizational sustainability.  Recognizing the organizational and cultural issues affecting talent acquisition.  Understanding the industry trends and emerging issues.


2. Why would best buy continue to use or drop using outsourcing services?
Benefits of Outsourcing  Reduced expense  Expert services  Technology availability  Expand to another market  Flexibility  Business focus

3. Why you assign total responsible to the vendor for the HRM function?





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Cost Savings Greater Focus on Core Business Activities Greater Participation by HR in Value-Adding Activities Greater Efficiency Greater Flexibility Risk Reduction Outsourcing Can Help Companies that Are Growing or Undergoing Structural Changes

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