Best Practices In Interviewing
Content
Best Practices in Interviewing
Presented by
Kevin Panet
March 12th, 2009
Critical Issues
• Companies can’t afford to hire wrong • Legal issues continue to grow • Need to set people up for success • Turn over is expensive
2
The Employee From…
Heaven
Write down your thoughts on the best employee you ever hired? What was he/she like? How did they work? How well did they fit in? Did they have the skills the job demanded?
Hell
Write down your thoughts on the worst employee you ever hired? What was he/she like? How did they work? How well did they fit in? Did they have the skills the job demanded?
3
Overview
• Different types of interviews • Interview Questions • Legal issues • Candidate scoring
4
Types of Interviews
Screening Interview
•The purpose of this meeting is to quickly assess the skills and personality traits of the potential candidates. •The objective ultimately is to “screen out” those applicants the interviewer feels should not be hired due to lack of skills or bad first impressions. •The interviewer must also “screen in” those candidates she/he feels would make a valuable contribution to the company. •Look for inconsistencies in the jobseeker's resume and challenging his/her qualifications. •A screening interview is meant to weed out unqualified candidates. •One type of screening interview is the telephone interview.
5
Types of Interviews
Telephone Interview
•Telephone interviews are merely screening interviews meant to eliminate poorly qualified candidates so that only a few are left for personal interviews. •These interviews help save time and money for both hiring managers and job candidates
6
Types of Interviews
One-On-One Interview
In a one-on-one interview, it has been established that the jobseeker has the skills and education necessary for the position. You want to see if the jobseeker will fit in with the company, and how his/her skills complement the rest of the department. You want to determine how the candidate’s qualifications will benefit the company.
7
Types of Interviews
Panel or Team Interview
•The jobseeker will face several members of the company who have a say in whether he/she is hired. •The job seeker will be asked to demonstrate his/her problemsolving skills. The panel will outline a situation and ask him/her to formulate a plan that deals with the problem. •The interviewers are looking for how the jobseeker will apply his/her knowledge and skills to a real-life situation. A typical question might be, “tell us about a time you were faced with a problem at work and how did you get it resolved.”
8
Types of Interviews
Informational Interview
•Typically this is an interview set up at the jobseeker's request with a Human Resources Manager or a departmental supervisor in the career field he/she is interested in. •The purpose of this interview is to help the jobseeker find out more about a particular career, position or company. •The “candidate” is seeking information from these people in hopes that they might refer him/her to someone else in their company or to somebody they may know outside their company who could use their skills. The Informational Interview is a part of the “coldcalling” process whereby jobseekers are generating their own job leads.
9
Types of Questions
• General Questions • Job Specific Questions • Behavioral Interviewing Questions • Illegal Questions
10
General Questions
1. Tell me about yourself 2. Why did you leave your last job? 3. What experience do you have in this field? 4. Do you consider yourself successful? 5. What do co-workers say about you? 6. What do you know about this organization? 7. What have you done to improve your knowledge in the last year? 8. Are you applying for other jobs? 9. Why do you want to work for this organization? 10. Do you know anyone who works for us? 11. What kind of salary do you need? 12. Are you a team player? 13. How long would you expect to work for us if hired?
11
General Questions
14. Have you ever had to fire anyone? How did you feel about that? 15. What is your philosophy towards work? 16. If you had enough money to retire right now, would you? 17. Have you ever been asked to leave a position? 18. Explain how you would be an asset to this organization 19. Why should we hire you? 20. Tell me about a suggestion you have made 21. What irritates you about co-workers? 22. What is your greatest strength? 23. Tell me about your dream job. 24. Why do you think you would do well at this job? 25. What are you looking for in a job? 26. What kind of person would you refuse to work with?
12
General Questions
27. What is more important to you: the money or the work? 28. What would your previous supervisor say your strongest point is? 29. Tell me about a problem you had with a supervisor 30. What has disappointed you about a job? 31. Tell me about your ability to work under pressure. 32. Do your skills match this job or another job more closely? 33. What motivates you to do your best on the job? 34. Are you willing to work overtime? Nights? Weekends? 35. How would you know you were successful on this job? 36. Would you be willing to relocate if required? 37. Are you willing to put the interests of the organization ahead of your own? 38. Describe your management style. 39. What have you learned from mistakes on the job? 13
General Questions
40. Do you have any blind spots? 41. If you were hiring a person for this job, what would you look for? 42. Do you think you are overqualified for this position? 43. How do you propose to compensate for your lack of experience? 44. What qualities do you look for in a boss? 45. Tell me about a time when you helped resolve a dispute between others. 45. Tell me about a time when you helped resolve a dispute between others. 46. What position do you prefer on a team working on a project? 47. Describe your work ethic. 48. What has been your biggest professional disappointment? 49. Tell me about the most fun you have had on the job. 50. Do you have any questions for me?
14
Job Specific Questions
Do you have the knowledge sets, skill sets and personal attributes to allow you to do the job? 1. What parts of your education do you see as relevant to this position? 2. What prompted you to study…..? 3. Tell me about a time when you had to communicate information to a group of people. 4. Tell me about a significant achievement in your life. 5. Tell me about a time where you had to work towards a deadline. Did you meet it? If not, what would you do differently next time? 6. Why do you want to work for us? 7. What do you know about our company/practice/business? 8. What are your short term/long term goals? 9. Where do you see yourself in five years time? 10. Describe a time where you set yourself a challenging goal? What happened? What would you do differently?
15
Job Specific Questions
Will the employee fit in? 11. Describe a time where you had to work with a group of people to achieve a common goal? 12. Can you give me an example of working as part of a team. What was your contribution to the team and what was the outcome of this exercise? 13. What would you do if…………………? What makes this person the best applicant for this position? Why should the employer take this person over other applicants? 14. Why do you think you are the best person for the job? 15. What are your strengths and weaknesses? 16. Can you give me five words that best describe you? 17. What skills and qualities can you bring to this position?
16
Behavioral Interviewing Questions
Is there anything you would like to ask us? 18. Is there anything else that you feel we should know about your ability to perform the assigned duties and responsibilities of this position? Planning and Organization/Time Management: 1. How do you determine priorities in scheduling your time? Give examples. 2. Describe a time in school when you had many projects or assignments due at the same time. 3. What steps did you take to get them all done? 3. Tell me about a time when you had too many things to do and you were required to prioritize your tasks. 4. How do you prioritize projects and tasks when scheduling your time? Give me some examples.
17
Behavioral Interviewing Questions
Teamwork: 5. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). 6. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. 7. Describe a situation where you have had to work as part of a team to achieve a result. What was your role in this? 8. Describe a situation where others you were working with on a project disagreed with your ideas. What did you do? Adaptability: 9. Tell me about a time when you had to adjust to a classmate’s or colleague’s working style in order to complete a project or achieve your objectives. Analytical Skills/Problem Solving 10. Tell me about a situation where you had to solve a difficult problem. What did you do? What was your thought process? What was the outcome? What do you wish you had done differently?
18
Behavioral Interviewing Questions
Communication: 11. What is your typical way of dealing with conflict? Give me an example. 12. Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa). How did you handle the situation? What obstacles or difficulties did you face? How did you deal with them? Creativity: 13. Tell me about a time when you had to use your presentation skills to influence someone's opinion. 14. Tell me about a problem that you’ve solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?
Decision Making: 15. Tell me about a difficult decision you've made in the last year. 16. Describe a situation where you have had to overcome a problem or obstacle in order to move forward with something. What did you do?
19
Behavioral Interviewing Questions
17. Tell me about a time when you had to make a decision without all the information you needed. How did you handle it? Why? Were you happy with the outcome? Integrity/Honesty: 18. Tell me about a time when you missed an obvious solution to a problem. 19. Tell me about a time when you were forced to make an unpopular decision. 20. Tell me about a time you had to fire a friend. 21. Describe a time when you set your sights too high (or too low). 22. Tell of the most difficult customer service experience that you have ever had to handle-perhaps an angry or irate customer. Be specific and tell what you did and what was the outcome. 23. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. 24. Give a specific example of a policy you conformed to with which you did not agree. Why?
20
Behavioral Interviewing Questions
Leadership: 25. Give me an example of a time when you motivated others. 26. Tell me about a time when you delegated a project effectively. 27. What has been your experience in giving presentations to small or large groups? What has been your most successful experience in speech making? 28. Tell me about a team project when you had to take the lead or take charge of the project? What did you do? How did you do it? What was the result? Interpersonal Skills: 29. Give me an example of a time when you used your fact-finding skills to solve a problem. 30. Give me a specific example of a time when you used good judgment and logic in solving a problem. 31. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. 32. Give an example of when you had to work with someone who was difficult to get along with. How/why was this person difficult? How did you handle it? How did the relationship progress?
21
Legal Issues
• Keep questions focused on the job • Respect privacy rights • Don’t ask for personal insights • Be mindful of appearances • Keep notes
22
Good vs. Bad Interview Questions
• Don’t ask… – How old are you? – When is your birthday? – What year were you born? – When did you graduate college/high school?
• You can ask… – Are you over the age of 18? – Can you, after employment, provide proof of age?
23
Good vs. Bad Interview Questions
• Don’t ask… – Are you married? – Who do you live with? – How many children? – Are you pregnant? – Do you expect to have a family? – What are your childcare arrangements? • You can ask… – Can you relocate? – Do you have any restrictions on your ability to travel? – Do you have responsibilities that will prevent you from meeting specified work schedules? – Do you anticipate any absences from work on a regular basis?
24
Good vs. Bad Interview Questions
• Don’t ask… – How tall are you? – How much do you weigh? – How often do you go to the gym? – Are you on a diet?
• Instead ask… – Are you able to lift a 50-pound weight and carry it 100 yards, as that is part of the job?
25
Good vs. Bad Interview Questions
• Don’t ask… – Do you have any disabilities? – Have you had any recent illness or operations? – Please complete this medical questionnaire. – What was the date of your last physical exam? – How's your family's health? – When did you lose your eyesight/ leg/ hearing/ etc.? • Instead ask… – Are you able to perform the essential functions of this job with or without reasonable accommodations? (Legal if the interviewer thoroughly described the job.) – Will you be able to carry out in a safe manner all job assignments necessary for this position? – Are you able to lift a 50-pound weight and carry it 100 yards, as that is part of the job? 26
Good vs. Bad Interview Questions
• Don’t ask… – Where were you/your parents born? – What is your native language? – What is your country of citizenship? – Are you a US citizen? • Instead ask… – Do you have any language abilities that would be helpful in doing this job? (Legal if language ability is directly relevant to job performance.) – Are you authorized to work in the United States?
27
Good vs. Bad Interview Questions
• Don’t ask… – Have you ever been arrested? • Instead ask… – Have you ever been convicted of a _______ crime? (Legal if the crime is reasonably relevant to the job; e.g. embezzlement for a banking job.)
28
Good vs. Bad Interview Questions
• Don’t ask…
– What type of discharge did you receive? – Did you kill people?
• Instead ask…
– In what branch of the Armed Forces did you serve? – What type of training or education did you receive in the military?
29
Good vs. Bad Interview Questions
• Don’t ask… – What clubs or social organizations do you belong to? – Do you go to church? • Instead ask… – List any professional or trade groups or other organizations that you belong to that you consider relevant to your ability to perform this job.
30
Good vs. Bad Interview Questions
• Don’t ask… • Instead ask…
– Anything personal! – All questions in this area are illegal!
Orientation Race Religion Affiliations
– Are you available for work on Saturday and Sunday? (only if it is necessary).
31
Post Interview Scoring
• Develop a “Score Sheet” • It should be – Used objectively – Used consistently – Maintained for at least 3 years
32
Sample Post Interview Scoring
Very Poor 1. How well was the candidate prepared? Did they show up on time, “dressed for success,” etc.? 2. How well did the candidate answer the General Questions? 3. How well did the candidate answer specific job questions? 4. How well did the candidate answer the behavioral questions? 5. How well did the candidate perform overall? 6. Any additional observations? Adequate Very Strong
1
2
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5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
Total Score: ______
33
Conclusion
Good interviewing skills are • Right for your business • Best kept legal • Will help reduce turn over • Will help you save money • Will help you make money
34
Presented by
Kevin Panet
March 12th, 2009
Critical Issues
• Companies can’t afford to hire wrong • Legal issues continue to grow • Need to set people up for success • Turn over is expensive
2
The Employee From…
Heaven
Write down your thoughts on the best employee you ever hired? What was he/she like? How did they work? How well did they fit in? Did they have the skills the job demanded?
Hell
Write down your thoughts on the worst employee you ever hired? What was he/she like? How did they work? How well did they fit in? Did they have the skills the job demanded?
3
Overview
• Different types of interviews • Interview Questions • Legal issues • Candidate scoring
4
Types of Interviews
Screening Interview
•The purpose of this meeting is to quickly assess the skills and personality traits of the potential candidates. •The objective ultimately is to “screen out” those applicants the interviewer feels should not be hired due to lack of skills or bad first impressions. •The interviewer must also “screen in” those candidates she/he feels would make a valuable contribution to the company. •Look for inconsistencies in the jobseeker's resume and challenging his/her qualifications. •A screening interview is meant to weed out unqualified candidates. •One type of screening interview is the telephone interview.
5
Types of Interviews
Telephone Interview
•Telephone interviews are merely screening interviews meant to eliminate poorly qualified candidates so that only a few are left for personal interviews. •These interviews help save time and money for both hiring managers and job candidates
6
Types of Interviews
One-On-One Interview
In a one-on-one interview, it has been established that the jobseeker has the skills and education necessary for the position. You want to see if the jobseeker will fit in with the company, and how his/her skills complement the rest of the department. You want to determine how the candidate’s qualifications will benefit the company.
7
Types of Interviews
Panel or Team Interview
•The jobseeker will face several members of the company who have a say in whether he/she is hired. •The job seeker will be asked to demonstrate his/her problemsolving skills. The panel will outline a situation and ask him/her to formulate a plan that deals with the problem. •The interviewers are looking for how the jobseeker will apply his/her knowledge and skills to a real-life situation. A typical question might be, “tell us about a time you were faced with a problem at work and how did you get it resolved.”
8
Types of Interviews
Informational Interview
•Typically this is an interview set up at the jobseeker's request with a Human Resources Manager or a departmental supervisor in the career field he/she is interested in. •The purpose of this interview is to help the jobseeker find out more about a particular career, position or company. •The “candidate” is seeking information from these people in hopes that they might refer him/her to someone else in their company or to somebody they may know outside their company who could use their skills. The Informational Interview is a part of the “coldcalling” process whereby jobseekers are generating their own job leads.
9
Types of Questions
• General Questions • Job Specific Questions • Behavioral Interviewing Questions • Illegal Questions
10
General Questions
1. Tell me about yourself 2. Why did you leave your last job? 3. What experience do you have in this field? 4. Do you consider yourself successful? 5. What do co-workers say about you? 6. What do you know about this organization? 7. What have you done to improve your knowledge in the last year? 8. Are you applying for other jobs? 9. Why do you want to work for this organization? 10. Do you know anyone who works for us? 11. What kind of salary do you need? 12. Are you a team player? 13. How long would you expect to work for us if hired?
11
General Questions
14. Have you ever had to fire anyone? How did you feel about that? 15. What is your philosophy towards work? 16. If you had enough money to retire right now, would you? 17. Have you ever been asked to leave a position? 18. Explain how you would be an asset to this organization 19. Why should we hire you? 20. Tell me about a suggestion you have made 21. What irritates you about co-workers? 22. What is your greatest strength? 23. Tell me about your dream job. 24. Why do you think you would do well at this job? 25. What are you looking for in a job? 26. What kind of person would you refuse to work with?
12
General Questions
27. What is more important to you: the money or the work? 28. What would your previous supervisor say your strongest point is? 29. Tell me about a problem you had with a supervisor 30. What has disappointed you about a job? 31. Tell me about your ability to work under pressure. 32. Do your skills match this job or another job more closely? 33. What motivates you to do your best on the job? 34. Are you willing to work overtime? Nights? Weekends? 35. How would you know you were successful on this job? 36. Would you be willing to relocate if required? 37. Are you willing to put the interests of the organization ahead of your own? 38. Describe your management style. 39. What have you learned from mistakes on the job? 13
General Questions
40. Do you have any blind spots? 41. If you were hiring a person for this job, what would you look for? 42. Do you think you are overqualified for this position? 43. How do you propose to compensate for your lack of experience? 44. What qualities do you look for in a boss? 45. Tell me about a time when you helped resolve a dispute between others. 45. Tell me about a time when you helped resolve a dispute between others. 46. What position do you prefer on a team working on a project? 47. Describe your work ethic. 48. What has been your biggest professional disappointment? 49. Tell me about the most fun you have had on the job. 50. Do you have any questions for me?
14
Job Specific Questions
Do you have the knowledge sets, skill sets and personal attributes to allow you to do the job? 1. What parts of your education do you see as relevant to this position? 2. What prompted you to study…..? 3. Tell me about a time when you had to communicate information to a group of people. 4. Tell me about a significant achievement in your life. 5. Tell me about a time where you had to work towards a deadline. Did you meet it? If not, what would you do differently next time? 6. Why do you want to work for us? 7. What do you know about our company/practice/business? 8. What are your short term/long term goals? 9. Where do you see yourself in five years time? 10. Describe a time where you set yourself a challenging goal? What happened? What would you do differently?
15
Job Specific Questions
Will the employee fit in? 11. Describe a time where you had to work with a group of people to achieve a common goal? 12. Can you give me an example of working as part of a team. What was your contribution to the team and what was the outcome of this exercise? 13. What would you do if…………………? What makes this person the best applicant for this position? Why should the employer take this person over other applicants? 14. Why do you think you are the best person for the job? 15. What are your strengths and weaknesses? 16. Can you give me five words that best describe you? 17. What skills and qualities can you bring to this position?
16
Behavioral Interviewing Questions
Is there anything you would like to ask us? 18. Is there anything else that you feel we should know about your ability to perform the assigned duties and responsibilities of this position? Planning and Organization/Time Management: 1. How do you determine priorities in scheduling your time? Give examples. 2. Describe a time in school when you had many projects or assignments due at the same time. 3. What steps did you take to get them all done? 3. Tell me about a time when you had too many things to do and you were required to prioritize your tasks. 4. How do you prioritize projects and tasks when scheduling your time? Give me some examples.
17
Behavioral Interviewing Questions
Teamwork: 5. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). 6. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. 7. Describe a situation where you have had to work as part of a team to achieve a result. What was your role in this? 8. Describe a situation where others you were working with on a project disagreed with your ideas. What did you do? Adaptability: 9. Tell me about a time when you had to adjust to a classmate’s or colleague’s working style in order to complete a project or achieve your objectives. Analytical Skills/Problem Solving 10. Tell me about a situation where you had to solve a difficult problem. What did you do? What was your thought process? What was the outcome? What do you wish you had done differently?
18
Behavioral Interviewing Questions
Communication: 11. What is your typical way of dealing with conflict? Give me an example. 12. Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa). How did you handle the situation? What obstacles or difficulties did you face? How did you deal with them? Creativity: 13. Tell me about a time when you had to use your presentation skills to influence someone's opinion. 14. Tell me about a problem that you’ve solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?
Decision Making: 15. Tell me about a difficult decision you've made in the last year. 16. Describe a situation where you have had to overcome a problem or obstacle in order to move forward with something. What did you do?
19
Behavioral Interviewing Questions
17. Tell me about a time when you had to make a decision without all the information you needed. How did you handle it? Why? Were you happy with the outcome? Integrity/Honesty: 18. Tell me about a time when you missed an obvious solution to a problem. 19. Tell me about a time when you were forced to make an unpopular decision. 20. Tell me about a time you had to fire a friend. 21. Describe a time when you set your sights too high (or too low). 22. Tell of the most difficult customer service experience that you have ever had to handle-perhaps an angry or irate customer. Be specific and tell what you did and what was the outcome. 23. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. 24. Give a specific example of a policy you conformed to with which you did not agree. Why?
20
Behavioral Interviewing Questions
Leadership: 25. Give me an example of a time when you motivated others. 26. Tell me about a time when you delegated a project effectively. 27. What has been your experience in giving presentations to small or large groups? What has been your most successful experience in speech making? 28. Tell me about a team project when you had to take the lead or take charge of the project? What did you do? How did you do it? What was the result? Interpersonal Skills: 29. Give me an example of a time when you used your fact-finding skills to solve a problem. 30. Give me a specific example of a time when you used good judgment and logic in solving a problem. 31. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. 32. Give an example of when you had to work with someone who was difficult to get along with. How/why was this person difficult? How did you handle it? How did the relationship progress?
21
Legal Issues
• Keep questions focused on the job • Respect privacy rights • Don’t ask for personal insights • Be mindful of appearances • Keep notes
22
Good vs. Bad Interview Questions
• Don’t ask… – How old are you? – When is your birthday? – What year were you born? – When did you graduate college/high school?
• You can ask… – Are you over the age of 18? – Can you, after employment, provide proof of age?
23
Good vs. Bad Interview Questions
• Don’t ask… – Are you married? – Who do you live with? – How many children? – Are you pregnant? – Do you expect to have a family? – What are your childcare arrangements? • You can ask… – Can you relocate? – Do you have any restrictions on your ability to travel? – Do you have responsibilities that will prevent you from meeting specified work schedules? – Do you anticipate any absences from work on a regular basis?
24
Good vs. Bad Interview Questions
• Don’t ask… – How tall are you? – How much do you weigh? – How often do you go to the gym? – Are you on a diet?
• Instead ask… – Are you able to lift a 50-pound weight and carry it 100 yards, as that is part of the job?
25
Good vs. Bad Interview Questions
• Don’t ask… – Do you have any disabilities? – Have you had any recent illness or operations? – Please complete this medical questionnaire. – What was the date of your last physical exam? – How's your family's health? – When did you lose your eyesight/ leg/ hearing/ etc.? • Instead ask… – Are you able to perform the essential functions of this job with or without reasonable accommodations? (Legal if the interviewer thoroughly described the job.) – Will you be able to carry out in a safe manner all job assignments necessary for this position? – Are you able to lift a 50-pound weight and carry it 100 yards, as that is part of the job? 26
Good vs. Bad Interview Questions
• Don’t ask… – Where were you/your parents born? – What is your native language? – What is your country of citizenship? – Are you a US citizen? • Instead ask… – Do you have any language abilities that would be helpful in doing this job? (Legal if language ability is directly relevant to job performance.) – Are you authorized to work in the United States?
27
Good vs. Bad Interview Questions
• Don’t ask… – Have you ever been arrested? • Instead ask… – Have you ever been convicted of a _______ crime? (Legal if the crime is reasonably relevant to the job; e.g. embezzlement for a banking job.)
28
Good vs. Bad Interview Questions
• Don’t ask…
– What type of discharge did you receive? – Did you kill people?
• Instead ask…
– In what branch of the Armed Forces did you serve? – What type of training or education did you receive in the military?
29
Good vs. Bad Interview Questions
• Don’t ask… – What clubs or social organizations do you belong to? – Do you go to church? • Instead ask… – List any professional or trade groups or other organizations that you belong to that you consider relevant to your ability to perform this job.
30
Good vs. Bad Interview Questions
• Don’t ask… • Instead ask…
– Anything personal! – All questions in this area are illegal!
Orientation Race Religion Affiliations
– Are you available for work on Saturday and Sunday? (only if it is necessary).
31
Post Interview Scoring
• Develop a “Score Sheet” • It should be – Used objectively – Used consistently – Maintained for at least 3 years
32
Sample Post Interview Scoring
Very Poor 1. How well was the candidate prepared? Did they show up on time, “dressed for success,” etc.? 2. How well did the candidate answer the General Questions? 3. How well did the candidate answer specific job questions? 4. How well did the candidate answer the behavioral questions? 5. How well did the candidate perform overall? 6. Any additional observations? Adequate Very Strong
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
Total Score: ______
33
Conclusion
Good interviewing skills are • Right for your business • Best kept legal • Will help reduce turn over • Will help you save money • Will help you make money
34
