Best Practices
Content
K arnataka State R oad T ransport C orporation
Best Practices
Initiat ive Innovation Commitment
Ja n u a r y 2 0 1 0
At the innovative forefront of Public Road Transport in India
Best Practices
Initiative • Innovation • Commitment
Karnataka State Road Transport Corporation came into existence in the year 1961 with a objective to provide adequate, efficient, economic and properly co-coordinated road transport service to the commuters. Right from the start, KSRTC has been forward-looking and has recognized the value of trying out new ideas. The key to our success is “Meeting Challenges with Innovation”. We will continue doing what we do best, making transport public.
2
Best Practices
Initiative • Innovation • Commitment
C o n t e n t s
Infrastructure - 2-5 Te c h n i c a l 6-7 I n f o r m a t i o n Te c h n o l o g y - 8 - 1 2 S a fe t y & S t a f f We l f a r e - 1 3 - 1 5 Environment - 16 Aw a r d s & A c c o l a d e s - 1 7 - 1 8
3
Best Practices
Initiative • Innovation • Commitment
Infrastructure
IMTC Sathagalli IMTC Ilavala IMTC R.S.Naidunagar
SCALING NEW HEIGHTS
A unique scenic splendor coupled with its religious & historical monuments makes Mysore one of the most sought-after tourist destinations in Karnataka. KSRTC has equipped itself to provide high quality transport infrastructure facility. Under the Jawaharlal Nehru National Urban Renewal Mission (Jn-NURM), state-of-the-art bus stations and amenity centers are being built across Mysore at an estimated cost of Rs.110.16 Cr.
P r o jects at Myso re
Mysore Rural IMTC Kuvempunagar
Upgraded Mysore City Bus Station
P&T.A.C - Chamundi Hills
4
Best Practices
Initiative • Innovation • Commitment
Mu l ti M oda l Tr a n s i t C e n t e r
Committed to provide all facilities and amenities under one roof and to encourage commuters to make use of public transport system KSRTC has constructed a Multi Modal Transit Center, at Mysore Road, Bangalore. This Project is the first of the four proposed satellite terminals planned around Bangalore’s periphery in the four directions. The MMTC are envisaged to decongest the heavy traffic at Kempe Gowda Bus Station, Bangalore. The Corporation’s objective of encouraging commuters to make use of public transport, decongesting traffic at Kempe Gowda Bus Station, reducing travel time, connecting Inter & Intra City Bus Services, providing park & ride facilities, accommodating advance reservation counters for Bus, Air and Railway passengers, offering Pedestrian Subway for safety of commuters will be achieved by the creation of MMTC’s.
Mid- w ay Pl a z a
To make travel a pleasurable experience, KSRTC has introduced a highway amenity centre, “Midway Plaza” on Public–Private–Partnership (PPP) model at ‘Maddur’ located on Bangalore – Mysore, a heavy traffic corridor. The PPP model has been adopted with the objective of achieving Costeffectiveness, Higher Productivity, Accelerated Delivery and Clear Customer Focus. Midway Plaza has achieved its objective of offering refreshment to travelers, bringing down stress on drivers their by reducing accidents.
5
Best Practices
Initiative • Innovation • Commitment
Technical
T he f i rs t K S RT C J n NU R M Bu s in I n d ia
B L E N D O F I N N O VAT I O N AND EXPERTISE
KSRTC is the first STU in India to induct Semi-low floor buses under Jn-NURM (Jawaharlal Nehru National Urban renewal Mission) scheme. The buses are designed in-house as per the specifications and requirements, suggested by the Ministry of Urban Development, Govt. of India. These buses have features which are much improved over and above the minimum requirements. All these in-house designed buses are fitted with ergonomically designed passenger seats, wider doors, specially designed full length emergency door, wider window glasses with air ventilation. The response from the traveling public is overwhelming. The Government of India has appreciated the design of the bus drafted in-house by KSRTC as excellent and has recommended other states to consider this model.
6
Best Practices
Initiative • Innovation • Commitment
Improvemen t i n We l d i n g Tech n o lo g y
CO2 MIG (Metal Inert Gas) “Inverter” type welding technology for construction of buses has been introduced to improve the quality of welding. This technology produces neat, clean, spatter free welded outer surfaces as compared to other types of CO2 MIG welding technology. This does not require further cleaning at the welded portion, no flux is required. It reduces the cost of welding by way of reduced material & power consumption. This type of welding improves the aesthetics at the welded portion.
S h eetal Bu s
The premium, executive and express class of services are operated to various destinations of inter & intra-state. The corporation has introduced inhouse designed air-conditioned Bus branded as “SHEETHAL”- ‘COMMON MAN A/C BUS’. The common man can travel in these A/c buses by paying lesser fare than the fare of premium buses. This A/c bus is made affordable to the common man.
Mu l ti pl ex i n g i n b u s e s
The up gradation of technology in passenger transport buses is pre-requisite and a continuous process. Multiplex wiring system in the buses is a new technology introduced in India.
KSRTC has initiated retro fitment of multiplex wiring in Jn-NURM buses. This technology helps in improving the maintenance efficiency and easy diagnosis of problems in the bus. The maintenance staff and the drivers are more comfortable with the technology and it saves their time and energy.
7
Best Practices
Initiative • Innovation • Commitment
Information Technology
USHERING NEW REVOLUTION
El ec troni c T i c k e t i n g M a c h in es
KSRTC is the first State Transport Undertaking in the country to have implemented Electronic Ticketing Machines (ETM) in all the routes in place of pre-printed tickets. The ETM equips the management to digitlize the ticketing information, collect the MIS data for analysis of the operational performance. These ETM’s are cost effective, time saving and accurate devices for efficient and convenient ticketing. It enables better service and promotes public confidence. (KSRTC bagged the Award of Excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2008” from Ministry of urban Development Government of India for implementation of ETMs at Mysore City.)
Web based Passenger Reservation System (AWATAR)
“Delivery of Passenger Reservation Services with certainty and speed with features that act as differentiators and propellers for growth, helping KSRTC to increase its capacity utilization and revenues.” With this objective KSRTC established web based passenger reservation system viz, “Any Where Any Time Advance Reservation” (AWATAR). People across the globe can visit www.ksrtc.in to reserve the seats of KSRTC buses. AWATAR, a first of its kind by any STU in the country, has improved efficiency, accountability, transparency and responsiveness.
8
Best Practices
Initiative • Innovation • Commitment
Aut omat ed E l e c t r o n i c D r i v in g Test
Safe driving is the assurance, which any passenger expects from a transport company. A rigorous driving test supported by automated electronic testing system based on digitally addressable with optical sensors are adopted for the first time by KSRTC for testing of drivers for recruitment and avoids human intervention and favoritism to any one. This system ensures the reliability, accuracy, transparency, uniformity in the selection process of the drivers. This also helps in passenger safety. (KSRTC is honored with the award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2009” from Ministry of urban Development ,Government of India for implementation of ‘Automated Electronic Driving Test System’)
e-Pro cu reme nt
To provide a unified platform for procurement related activities and to adopt procurement policy of the state, KSRTC implemented eprocurement. It takes supply chain management to next level. It facilitates transparency, efficiency and effectiveness in the public procurement, builds capacities in KSRTC and supplier community, cost saving, potential for inter-agency demand aggregation, and involves less paper there by adopting green working.
Mo b ile Bo ok ing
KSRTC has launched booking of passenger tickets through mobile phone enabled with GPRS/data connection. Booking tickets through mobile brings immense convenience to the commuter availing its services. Passenger has to SMS KSRTC to 56767 to o book tickets for bus tickets.
9
Best Practices
Initiative • Innovation • Commitment
KSRTC is honored with the award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2009” from Ministry of urban Development,Government of India for implementation of ‘Automated Electronic Driving Test System.
10
Best Practices
Initiative • Innovation • Commitment
KSRTC bagged the Indian Express Indian Innovation Award-2006 for successful delivery of multiple end-results instituted by Entrepreneurial Management Processes International, New Delhi.
KSRTC is honored with the award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2008” from Ministry of Urban Development ,Government of India for implementation of “ Electronic Ticketing machines in Mysore City Buses”.
11
Best Practices
Initiative • Innovation • Commitment
O nl i ne Rec r u i t m e n t
KSRTC has introduced a systematic and transparent computerised system for the recruitment of human resources. A separate web portal www.ksrtcjobs.com has been launched for the recruitment by facilitating e-filling of application forms in local regional language Kannada. The paper work is totally eliminated. This initiative has brought in the computer knowledge to the youths of the rural population in the state. This move is appreciated by large segment of the public in the state.
Passen g er Infor m a t ion Syst e m
Passenger information and bus related Intelligent Transport System based on GPS/GPRS is being introduced in Mysore city. The system provides the information about bus movement and facilitates commuter to access real time information about travel, arrival &departure time, alighting place and bus frequency etc. During emergency and accidents, immediately communication is made to the control room. KSRTC is planning to implement this system in its entire fleet under the Global Environment Facility (GEF) scheme of the World Bank and Sustainable Urban Transport Programme of the Ministry of Urban Development, Govt. of India.
12
Best Practices
Initiative • Innovation • Commitment
Safety & Staff Welfare
WE CARE…WE SHARE
K SRTC P as s e n g e r s A R F Tr ust
The Accident Relief Fund is established to insure passengers travelling in KSRTC buses and also to o provide emergency monetary relief to the dependents of the deceased in the e accidents. An ex-gratia of Rs.50,000//will be given as a immediate relief amount and an assured sum of Rs.2.50 lakhs will be paid to the dependents of the deceased. This unique practice, first by KSRTC is its commitment to the society. KSRTC has indigenously designed and developed a state-of-the-art ‘Accident Rescue Wagon’ fully equipped with modern medical system to render the first aid and resuscitate the victims within the golden hour and ensure safe transportation to the nearest hospital. The Ambulance Wagon strategically located on the highways in the state of Karnataka. EMERGENCY HELPLINE – ‘1062’
Emerg en cy Do or
Passenger’s safety is a prime concern for KSRTC. To ensure quick & easy exit in case of emergencies, the emergency door in buses plays a vital role. In this direction, KSRTC has come out with a new type of in-house designed full length emergency door with pseudo steps. The steps provided behind the door are visible only when the emergency door is in open condition. The passengers can easily step down from the bus using the pseudo steps. The initiative is well received and widely appreciated by the passengers.
13
Best Practices
Initiative • Innovation • Commitment
Central i s ed C o n t r o l R o o m
Initiative is to monitor and manage security and traffic related activities of the KSRTC from a designated centralized Control Room on day to day basis. Information on various issues which affect the bus operations viz., Accidents, break downs, Union activities, strikes, agitations, dharna’s are received at this centre. The information so received is passed on to the concerned field level officers for quick action.
K S RT C Emp loye e s Fa m ily We lfa r e S ch eme
An optional & voluntary insurance scheme has been introduced to help the family of the employees even after his death. For this purpose, the Employee Family Welfare Fund has been constituted in which each willing employee contributes Rs.100- per month, and the employer contribution is Rs.50/- per month. The family will get an assured sum of Rs.3 lakh in case of death of an employee.
14
Best Practices
Initiative • Innovation • Commitment
Preventi ve M e d i c i n e & H e alth y Li fe S t y l e C l i n i c
Wo rkp lace A lc ohol Pr e ve nt ion Pro g ramme an d Act ivit y
This unique preventive vigilance programme has been designed to implement an Anti-Alcohol Policy in the public transport organization. The International Labour Organization has provided the technical expertise for this programme. KSRTC formulated this programme as a staff welfare policy to reach out to the staff in an atmosphere where tough measures were being taken to contain the indiscipline. A De-addiction Unit ‘Chetana Kendra’ has been started at Corporations’ hospital. It has helped to win over the workers and their family from the awful practice of alcohol addiction.
KSRTC has established a programme ‘Preventive Medicine & Healthy Life Style Clinic’ to conduct medical test to the staff at corporation’s hospital at Jayanagr, Bangalore. This programme is organised by a trisector body consisting of (a) KSRTC (b)The Common Wealth Association for Mental Handicap & Developmental Disabilities (c) World Health Organisation. This initiative is a part of the drive to spread the practice of Preventive Medicine which emphasizes for a regular medical checkup and counseling to the employees for adopting healthy life styles.
15
Best Practices
Initiative • Innovation • Commitment
Environment
Bio- Di es el & E t h a n o l b l e n d s
• KSRTC has introduced Enerdiesel, a patented technological blend of pollutantfree ethanol and high-speed diesel into buses. It has stability to improve lubricity up to 40%, maintains engine performance & fuel economy, • Bio-Diesel: Corporation has also introduced yet another toxic emission-reducing fuel extracted from the seeds of the indigenous tree Pongamia pinnata for producing bio diesel at one of the depot. • Solar and Hybrid power using Wind hybrids are on pilot operations at three units including the corporate offices. The fuel pumping is also Carried out through solar Pumping device in one depot. LED (Light Emitting Diodes) are fitted for building application and busses on pilot basis.
CLEAN & GREEN
Water C o n ser va t ion Init ia t ive s
Bus-washing needs are met through recycling/ effluent –treatment plants as part of its water conservation initiative. Rainwater harvesting, Water auditing & softening systems are also in place towards water conservation efforts.
I n n o v ativ e tria ls
The pilot trials of water induction, Hydrogen induction, Ethanol with water and piston groove improvement has been carriedout.
A ffo restation A ctiv ities
A massive Afforestation programme has been taken-up and over 3.5 lakh saplings have been planted in KSRTC’s lands.
•
16
Best Practices
Initiative • Innovation • Commitment
Awards & Accolades
KSRTC has won number of prestigious international, national and state awards for its impeccable performance.
1. Union Transport Minister’s Trophy for the lowest Accident Record - 19982001. 2. Parisara Award by Govt. of Karnataka-2001. 3. IRTE Prince Michael International Road safety Award -2002 . 4. Safety Award by Chartered Institute of Logistics & Transport 2001-2002. 5. Petroleum Conservation Research Association Award - 2001-02 & 200203. 6. Golden peacock Environment Management Award – 2003. 7. Golden peacock Eco Innovation Award -2004. 8. Prestigious Runner-up Award from PCRA for best improvement in HSD KMPL during -2001-02. 9. Winner for the best improvement in HSD KMPL during- 2002-03 & 200304. 10. OSHMS 18001,ISO 14001 & 9001 certification for conformance towards occupational health & safety management system standard. 11. Safety innovation Award by Institute of Engineers, New Delhi-2006. 12. Dubai Best Practices Award by Dubai Municipality for environment Management through multi pronged strategy-India -2006
Appreciation letter recieved from the Ministry of Urban Development, Govt. of India.
17
Best Practices
Initiative • Innovation • Commitment
Prestigious awards
13. The Indian Express Indian Innovation Award-2006 for successful delivery of multiple end-results instituted by Entrepreneurial Management Processes International, New Delhi. Former President Dr. A.P.J. Abdul Kalam presented the gold trophy to KSRTC for its innovative actions. 14. The award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2008” from Ministry of Urban Development ,Government of India for implementation of “ Electronic Ticketing Machines in Mysore City Buses” 15. The award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2009” from Ministry of urban Development ,Government of India for implementation of ‘Automated Electronic Driving Test System.
18
Best Practices
Initiative • Innovation • Commitment
A Commitment
• For students: Free passes to students up to 7th standard and 25% concession to girl students up to 10th standard. Senior citizens: 25% discount and 2 seats reserved for senior citizens. • • •
towards society
Monthly passes: Public passes to travel up to 150 km with 50% discounted fares. Integrated daily passes: Travel in KSRTC buses up to Bangalore on KSRTC/ BMTC integrated daily passes and travel free in BMTC buses in Bangalore on that day. • Free travel facility: Freedom fighters,olympics, para olympics and Arjuna award winners, totally blind persons within the state. Other : Concessional travel facility to the physically challenged. Passes to working journalists, etc., •
19
Providing for today,
Planning for tommorow
Karnataka State Road Transport Corporation
Sarige Bhavana, K.H. Road, Shanti Nagar, Bangalore-560 027 Phone: +91 80 222 1321, Fax: +91 80 2222 6323 Website: www.ksrtc.in
Best Practices
Initiat ive Innovation Commitment
Ja n u a r y 2 0 1 0
At the innovative forefront of Public Road Transport in India
Best Practices
Initiative • Innovation • Commitment
Karnataka State Road Transport Corporation came into existence in the year 1961 with a objective to provide adequate, efficient, economic and properly co-coordinated road transport service to the commuters. Right from the start, KSRTC has been forward-looking and has recognized the value of trying out new ideas. The key to our success is “Meeting Challenges with Innovation”. We will continue doing what we do best, making transport public.
2
Best Practices
Initiative • Innovation • Commitment
C o n t e n t s
Infrastructure - 2-5 Te c h n i c a l 6-7 I n f o r m a t i o n Te c h n o l o g y - 8 - 1 2 S a fe t y & S t a f f We l f a r e - 1 3 - 1 5 Environment - 16 Aw a r d s & A c c o l a d e s - 1 7 - 1 8
3
Best Practices
Initiative • Innovation • Commitment
Infrastructure
IMTC Sathagalli IMTC Ilavala IMTC R.S.Naidunagar
SCALING NEW HEIGHTS
A unique scenic splendor coupled with its religious & historical monuments makes Mysore one of the most sought-after tourist destinations in Karnataka. KSRTC has equipped itself to provide high quality transport infrastructure facility. Under the Jawaharlal Nehru National Urban Renewal Mission (Jn-NURM), state-of-the-art bus stations and amenity centers are being built across Mysore at an estimated cost of Rs.110.16 Cr.
P r o jects at Myso re
Mysore Rural IMTC Kuvempunagar
Upgraded Mysore City Bus Station
P&T.A.C - Chamundi Hills
4
Best Practices
Initiative • Innovation • Commitment
Mu l ti M oda l Tr a n s i t C e n t e r
Committed to provide all facilities and amenities under one roof and to encourage commuters to make use of public transport system KSRTC has constructed a Multi Modal Transit Center, at Mysore Road, Bangalore. This Project is the first of the four proposed satellite terminals planned around Bangalore’s periphery in the four directions. The MMTC are envisaged to decongest the heavy traffic at Kempe Gowda Bus Station, Bangalore. The Corporation’s objective of encouraging commuters to make use of public transport, decongesting traffic at Kempe Gowda Bus Station, reducing travel time, connecting Inter & Intra City Bus Services, providing park & ride facilities, accommodating advance reservation counters for Bus, Air and Railway passengers, offering Pedestrian Subway for safety of commuters will be achieved by the creation of MMTC’s.
Mid- w ay Pl a z a
To make travel a pleasurable experience, KSRTC has introduced a highway amenity centre, “Midway Plaza” on Public–Private–Partnership (PPP) model at ‘Maddur’ located on Bangalore – Mysore, a heavy traffic corridor. The PPP model has been adopted with the objective of achieving Costeffectiveness, Higher Productivity, Accelerated Delivery and Clear Customer Focus. Midway Plaza has achieved its objective of offering refreshment to travelers, bringing down stress on drivers their by reducing accidents.
5
Best Practices
Initiative • Innovation • Commitment
Technical
T he f i rs t K S RT C J n NU R M Bu s in I n d ia
B L E N D O F I N N O VAT I O N AND EXPERTISE
KSRTC is the first STU in India to induct Semi-low floor buses under Jn-NURM (Jawaharlal Nehru National Urban renewal Mission) scheme. The buses are designed in-house as per the specifications and requirements, suggested by the Ministry of Urban Development, Govt. of India. These buses have features which are much improved over and above the minimum requirements. All these in-house designed buses are fitted with ergonomically designed passenger seats, wider doors, specially designed full length emergency door, wider window glasses with air ventilation. The response from the traveling public is overwhelming. The Government of India has appreciated the design of the bus drafted in-house by KSRTC as excellent and has recommended other states to consider this model.
6
Best Practices
Initiative • Innovation • Commitment
Improvemen t i n We l d i n g Tech n o lo g y
CO2 MIG (Metal Inert Gas) “Inverter” type welding technology for construction of buses has been introduced to improve the quality of welding. This technology produces neat, clean, spatter free welded outer surfaces as compared to other types of CO2 MIG welding technology. This does not require further cleaning at the welded portion, no flux is required. It reduces the cost of welding by way of reduced material & power consumption. This type of welding improves the aesthetics at the welded portion.
S h eetal Bu s
The premium, executive and express class of services are operated to various destinations of inter & intra-state. The corporation has introduced inhouse designed air-conditioned Bus branded as “SHEETHAL”- ‘COMMON MAN A/C BUS’. The common man can travel in these A/c buses by paying lesser fare than the fare of premium buses. This A/c bus is made affordable to the common man.
Mu l ti pl ex i n g i n b u s e s
The up gradation of technology in passenger transport buses is pre-requisite and a continuous process. Multiplex wiring system in the buses is a new technology introduced in India.
KSRTC has initiated retro fitment of multiplex wiring in Jn-NURM buses. This technology helps in improving the maintenance efficiency and easy diagnosis of problems in the bus. The maintenance staff and the drivers are more comfortable with the technology and it saves their time and energy.
7
Best Practices
Initiative • Innovation • Commitment
Information Technology
USHERING NEW REVOLUTION
El ec troni c T i c k e t i n g M a c h in es
KSRTC is the first State Transport Undertaking in the country to have implemented Electronic Ticketing Machines (ETM) in all the routes in place of pre-printed tickets. The ETM equips the management to digitlize the ticketing information, collect the MIS data for analysis of the operational performance. These ETM’s are cost effective, time saving and accurate devices for efficient and convenient ticketing. It enables better service and promotes public confidence. (KSRTC bagged the Award of Excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2008” from Ministry of urban Development Government of India for implementation of ETMs at Mysore City.)
Web based Passenger Reservation System (AWATAR)
“Delivery of Passenger Reservation Services with certainty and speed with features that act as differentiators and propellers for growth, helping KSRTC to increase its capacity utilization and revenues.” With this objective KSRTC established web based passenger reservation system viz, “Any Where Any Time Advance Reservation” (AWATAR). People across the globe can visit www.ksrtc.in to reserve the seats of KSRTC buses. AWATAR, a first of its kind by any STU in the country, has improved efficiency, accountability, transparency and responsiveness.
8
Best Practices
Initiative • Innovation • Commitment
Aut omat ed E l e c t r o n i c D r i v in g Test
Safe driving is the assurance, which any passenger expects from a transport company. A rigorous driving test supported by automated electronic testing system based on digitally addressable with optical sensors are adopted for the first time by KSRTC for testing of drivers for recruitment and avoids human intervention and favoritism to any one. This system ensures the reliability, accuracy, transparency, uniformity in the selection process of the drivers. This also helps in passenger safety. (KSRTC is honored with the award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2009” from Ministry of urban Development ,Government of India for implementation of ‘Automated Electronic Driving Test System’)
e-Pro cu reme nt
To provide a unified platform for procurement related activities and to adopt procurement policy of the state, KSRTC implemented eprocurement. It takes supply chain management to next level. It facilitates transparency, efficiency and effectiveness in the public procurement, builds capacities in KSRTC and supplier community, cost saving, potential for inter-agency demand aggregation, and involves less paper there by adopting green working.
Mo b ile Bo ok ing
KSRTC has launched booking of passenger tickets through mobile phone enabled with GPRS/data connection. Booking tickets through mobile brings immense convenience to the commuter availing its services. Passenger has to SMS KSRTC to 56767 to o book tickets for bus tickets.
9
Best Practices
Initiative • Innovation • Commitment
KSRTC is honored with the award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2009” from Ministry of urban Development,Government of India for implementation of ‘Automated Electronic Driving Test System.
10
Best Practices
Initiative • Innovation • Commitment
KSRTC bagged the Indian Express Indian Innovation Award-2006 for successful delivery of multiple end-results instituted by Entrepreneurial Management Processes International, New Delhi.
KSRTC is honored with the award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2008” from Ministry of Urban Development ,Government of India for implementation of “ Electronic Ticketing machines in Mysore City Buses”.
11
Best Practices
Initiative • Innovation • Commitment
O nl i ne Rec r u i t m e n t
KSRTC has introduced a systematic and transparent computerised system for the recruitment of human resources. A separate web portal www.ksrtcjobs.com has been launched for the recruitment by facilitating e-filling of application forms in local regional language Kannada. The paper work is totally eliminated. This initiative has brought in the computer knowledge to the youths of the rural population in the state. This move is appreciated by large segment of the public in the state.
Passen g er Infor m a t ion Syst e m
Passenger information and bus related Intelligent Transport System based on GPS/GPRS is being introduced in Mysore city. The system provides the information about bus movement and facilitates commuter to access real time information about travel, arrival &departure time, alighting place and bus frequency etc. During emergency and accidents, immediately communication is made to the control room. KSRTC is planning to implement this system in its entire fleet under the Global Environment Facility (GEF) scheme of the World Bank and Sustainable Urban Transport Programme of the Ministry of Urban Development, Govt. of India.
12
Best Practices
Initiative • Innovation • Commitment
Safety & Staff Welfare
WE CARE…WE SHARE
K SRTC P as s e n g e r s A R F Tr ust
The Accident Relief Fund is established to insure passengers travelling in KSRTC buses and also to o provide emergency monetary relief to the dependents of the deceased in the e accidents. An ex-gratia of Rs.50,000//will be given as a immediate relief amount and an assured sum of Rs.2.50 lakhs will be paid to the dependents of the deceased. This unique practice, first by KSRTC is its commitment to the society. KSRTC has indigenously designed and developed a state-of-the-art ‘Accident Rescue Wagon’ fully equipped with modern medical system to render the first aid and resuscitate the victims within the golden hour and ensure safe transportation to the nearest hospital. The Ambulance Wagon strategically located on the highways in the state of Karnataka. EMERGENCY HELPLINE – ‘1062’
Emerg en cy Do or
Passenger’s safety is a prime concern for KSRTC. To ensure quick & easy exit in case of emergencies, the emergency door in buses plays a vital role. In this direction, KSRTC has come out with a new type of in-house designed full length emergency door with pseudo steps. The steps provided behind the door are visible only when the emergency door is in open condition. The passengers can easily step down from the bus using the pseudo steps. The initiative is well received and widely appreciated by the passengers.
13
Best Practices
Initiative • Innovation • Commitment
Central i s ed C o n t r o l R o o m
Initiative is to monitor and manage security and traffic related activities of the KSRTC from a designated centralized Control Room on day to day basis. Information on various issues which affect the bus operations viz., Accidents, break downs, Union activities, strikes, agitations, dharna’s are received at this centre. The information so received is passed on to the concerned field level officers for quick action.
K S RT C Emp loye e s Fa m ily We lfa r e S ch eme
An optional & voluntary insurance scheme has been introduced to help the family of the employees even after his death. For this purpose, the Employee Family Welfare Fund has been constituted in which each willing employee contributes Rs.100- per month, and the employer contribution is Rs.50/- per month. The family will get an assured sum of Rs.3 lakh in case of death of an employee.
14
Best Practices
Initiative • Innovation • Commitment
Preventi ve M e d i c i n e & H e alth y Li fe S t y l e C l i n i c
Wo rkp lace A lc ohol Pr e ve nt ion Pro g ramme an d Act ivit y
This unique preventive vigilance programme has been designed to implement an Anti-Alcohol Policy in the public transport organization. The International Labour Organization has provided the technical expertise for this programme. KSRTC formulated this programme as a staff welfare policy to reach out to the staff in an atmosphere where tough measures were being taken to contain the indiscipline. A De-addiction Unit ‘Chetana Kendra’ has been started at Corporations’ hospital. It has helped to win over the workers and their family from the awful practice of alcohol addiction.
KSRTC has established a programme ‘Preventive Medicine & Healthy Life Style Clinic’ to conduct medical test to the staff at corporation’s hospital at Jayanagr, Bangalore. This programme is organised by a trisector body consisting of (a) KSRTC (b)The Common Wealth Association for Mental Handicap & Developmental Disabilities (c) World Health Organisation. This initiative is a part of the drive to spread the practice of Preventive Medicine which emphasizes for a regular medical checkup and counseling to the employees for adopting healthy life styles.
15
Best Practices
Initiative • Innovation • Commitment
Environment
Bio- Di es el & E t h a n o l b l e n d s
• KSRTC has introduced Enerdiesel, a patented technological blend of pollutantfree ethanol and high-speed diesel into buses. It has stability to improve lubricity up to 40%, maintains engine performance & fuel economy, • Bio-Diesel: Corporation has also introduced yet another toxic emission-reducing fuel extracted from the seeds of the indigenous tree Pongamia pinnata for producing bio diesel at one of the depot. • Solar and Hybrid power using Wind hybrids are on pilot operations at three units including the corporate offices. The fuel pumping is also Carried out through solar Pumping device in one depot. LED (Light Emitting Diodes) are fitted for building application and busses on pilot basis.
CLEAN & GREEN
Water C o n ser va t ion Init ia t ive s
Bus-washing needs are met through recycling/ effluent –treatment plants as part of its water conservation initiative. Rainwater harvesting, Water auditing & softening systems are also in place towards water conservation efforts.
I n n o v ativ e tria ls
The pilot trials of water induction, Hydrogen induction, Ethanol with water and piston groove improvement has been carriedout.
A ffo restation A ctiv ities
A massive Afforestation programme has been taken-up and over 3.5 lakh saplings have been planted in KSRTC’s lands.
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Best Practices
Initiative • Innovation • Commitment
Awards & Accolades
KSRTC has won number of prestigious international, national and state awards for its impeccable performance.
1. Union Transport Minister’s Trophy for the lowest Accident Record - 19982001. 2. Parisara Award by Govt. of Karnataka-2001. 3. IRTE Prince Michael International Road safety Award -2002 . 4. Safety Award by Chartered Institute of Logistics & Transport 2001-2002. 5. Petroleum Conservation Research Association Award - 2001-02 & 200203. 6. Golden peacock Environment Management Award – 2003. 7. Golden peacock Eco Innovation Award -2004. 8. Prestigious Runner-up Award from PCRA for best improvement in HSD KMPL during -2001-02. 9. Winner for the best improvement in HSD KMPL during- 2002-03 & 200304. 10. OSHMS 18001,ISO 14001 & 9001 certification for conformance towards occupational health & safety management system standard. 11. Safety innovation Award by Institute of Engineers, New Delhi-2006. 12. Dubai Best Practices Award by Dubai Municipality for environment Management through multi pronged strategy-India -2006
Appreciation letter recieved from the Ministry of Urban Development, Govt. of India.
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Best Practices
Initiative • Innovation • Commitment
Prestigious awards
13. The Indian Express Indian Innovation Award-2006 for successful delivery of multiple end-results instituted by Entrepreneurial Management Processes International, New Delhi. Former President Dr. A.P.J. Abdul Kalam presented the gold trophy to KSRTC for its innovative actions. 14. The award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2008” from Ministry of Urban Development ,Government of India for implementation of “ Electronic Ticketing Machines in Mysore City Buses” 15. The award of excellence in recognition of initiatives and exemplary efforts made towards improvement in Urban mobility at the “Conference & Exhibition on Urban Mobility India – 2009” from Ministry of urban Development ,Government of India for implementation of ‘Automated Electronic Driving Test System.
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Best Practices
Initiative • Innovation • Commitment
A Commitment
• For students: Free passes to students up to 7th standard and 25% concession to girl students up to 10th standard. Senior citizens: 25% discount and 2 seats reserved for senior citizens. • • •
towards society
Monthly passes: Public passes to travel up to 150 km with 50% discounted fares. Integrated daily passes: Travel in KSRTC buses up to Bangalore on KSRTC/ BMTC integrated daily passes and travel free in BMTC buses in Bangalore on that day. • Free travel facility: Freedom fighters,olympics, para olympics and Arjuna award winners, totally blind persons within the state. Other : Concessional travel facility to the physically challenged. Passes to working journalists, etc., •
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Providing for today,
Planning for tommorow
Karnataka State Road Transport Corporation
Sarige Bhavana, K.H. Road, Shanti Nagar, Bangalore-560 027 Phone: +91 80 222 1321, Fax: +91 80 2222 6323 Website: www.ksrtc.in
