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PMC104 A Comprehensive Introduction to Process Modeling and Business Process Blueprinting
SAP AG

Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

© 2011 SAP AG. All rights reserved.

2

Agenda
   
Business Process Management Big Picture
Business Process Modeling Demo Business Process Blueprinting Key Points to Remember

© 2011 SAP AG. All rights reserved.

3

Business Process Mangement I
Everything together is Business Process Management…

© 2011 SAP AG. All rights reserved.

4

Modeling Purpose
What      I need a new office building for my 300 employees Green building standards Futurisitc architecture representing our innovative business 5 Mio. Budget Needs to be ready by 2013

How

 I need to come up with a constructional drawing and  an execution plan that serves as a basis for discussions with the owner  Is blueprint for the builders  Considers ISO standards  Plan for 20 toilets  Be in budget
     We need to provide a detailed execution plan Do the cost calcution Do material calculation and supply planning Piping & fitting Consider workplace safety and standards
5

Execute

© 2011 SAP AG. All rights reserved.

Who needs to be involved?
Scenario 1: Simple Repair Works
Shingles need to be replaced after a storm damage. Direct interaction between house owner and builder since damage is confined and no complex/costly measures are needed.

Scenario 2: Complex Reconstruction Works
Complete house renovation from the ground up. House owner seeks for architect„s advice on most effective measures and state-of-the-art knowledge. Trusts in the architect„s network of skilled builders. Wants the architect to oversee renovation works and lead detailed functional /technical discussions with the builders.
© 2011 SAP AG. All rights reserved. 6

Business Process Management II

© 2011 SAP AG. All rights reserved.

7

Agenda
   
Business Process Management Big Picture
Business Process Modeling Demo Business Process Blueprinting Key Points to Remember

© 2011 SAP AG. All rights reserved.

8

Assumptions and Boundary Conditions
In Scope
 We talk about Solution Manager (“blueprint”) projects and its associated hierarchy of Business Scenario, Business Process and Business Process step  We refer to the BPMN 2.0 specification for visualizing Business Process Flow models. (focus is, given we have the set of BPMN 2.0 elements which shapes best fit our visualization needs)  From a BPMN perspective, we deal with private executable processes and private non-executable processes

 If a swimlanes-like notation is used (e.g., a Collaboration) then a private Business Process will be contained within a single Pool. The Process flow is therefore contained within the Pool and cannot cross the boundaries of the Pool.
 The boundary of a process is a Pool  We use Groups as a visual decorator for categorizing various entities

© 2011 SAP AG. All rights reserved.

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Hierarchy of Solution Manager “blueprint” projects

A Business Scenario is a set of processes that define a business task in a comprehensive and selfcontained manner. Business Scenario
(Procure-to-Pay)

A Process is a set of logically related activities performed to achieve a business outcome.

A Process Step is an elementary activity performed to accomplish a process. Process
(Purchase Requisitioning)

Process Step
(Create Purchase Requisition)

© 2011 SAP AG. All rights reserved.

10

General Characteristics of “blueprint content”
Context-Driven
Scenario Flow (Process chains): end-end sequence of several Business Processes
 Related to a company‟s business unit, a central function and it can also involve business partners from other companies  Requires one ore more SAP components and possibly non-SAP software

Process Flow: end-end sequence of several Business Process Steps
 Can run across several SAP components and possibly non-SAP software  May occur in one or more Business Scenarios

Process Steps : elementary activity performed to accomplish a process
 Is carried out by the user or the system  Runs in only one software component  Is relevant to implementation and/or operation

Re-usable Building Block
© 2011 SAP AG. All rights reserved. 11

BPMN 2.0 Model Types
In Business Process Blueprinting we are primarily interested in Process and Collaboration from BPMN 2.0
1

Process

2

Collaboration

3

Conversation

4

Choreography

© 2011 SAP AG. All rights reserved.

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BPMN 2.0 conformance: Descriptive
We find the Basic set of BPMN 2.0 elements adequate and elegant for expressing the semantics of SAP Solution Manager content (business scenario, business process, business process step) in a homogeneous way

© 2011 SAP AG. All rights reserved.

13

Mapping BPMN 2.0 to BPB
Category
Flow objects

Sub category
Events

BPMN 2.0
Start event

Scenario
BPMN Collaboration Diagram Start event

Process
BPMN Process Diagram Start event

Custom Extensions

Intermediate event
End event Activities Activity

Intermediate event
End event Process step

Intermediate event
End event Process step Human Process step, Automated Process step

Sub Process Gateways Gateway Exclusive Gateway Parallel Gateway Data Connecting objects Swimlanes Artifacts Data Objects Sequence Flows Pool Group Text Annotation Data Object Sequence Flow Pool Group Text Annotation

Composite Process Gateway (unspecified) Exclusive Gateway Parallel Gateway Business Object Flow (unspecified) Process Category: Business partner Annotation

Composite Process Gateway (unspecified) Exclusive Gateway Parallel Gateway Business Object Flow (unspecified) Default Pool (not visible) Category: Logical Components

© 2011 SAP AG. All rights reserved.

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Proposal for Scenario Modeler
 “Black Box” default view of Scenario Modeler. Can be expanded to show “White box” (details of pool)
Business Process A Business Process B Business Process C

Mapped to Business Process

Expand to view Process details

 To use Pools as Business Processes. We can use the concept of a toggle between a “black box” pool and “white box” pool to switch between non-details and details view

Message Flows for communication between Business Processes

© 2011 SAP AG. All rights reserved.

15

Agenda
   
Business Process Management Big Picture
Business Process Modeling Demo Business Process Blueprinting Key Points to Remember

© 2011 SAP AG. All rights reserved.

16

Demo

Business Process Blueprinting
© 2011 SAP AG. All rights reserved. 17

Agenda
   
Business Process Management Big Picture
Business Process Modeling Demo Business Process Blueprinting Key Points to Remember

© 2011 SAP AG. All rights reserved.

18

Key Points to Remember
Business Process Blueprinting approach…
 Opens ALM content for non-ALM use cases  Unifies I/O and AGS/Solution Manager on a common notation (BPMN) and semantics  Perfectly fits into ASAP and BPM methodologies

Business Process Blueprinting architecture…
 Built as ABAP Add-On and RCP client (SAP Solution Manager as first shipment vehicle)  Based on flexible REST architecture  Graceful content handling – minimal assumptions on content structures

© 2011 SAP AG. All rights reserved.

19

Thank You!
Contact information: Wulff-Heinrich Knapp
Director Product Management Repositories and Modeling Tools, Integration/Orchestration eMail: [email protected]

SAP AG

Business Process Management today
An assessment of the BPM Anatomy

Business Process Management today An assessment of the BPM Anatomy
SKILLS & MINDSET METHODOLOGY & GOVENANCE IMPLEMENTATION TOOLS PROCESS BASED IMPLEMENTATION CONTENT TRAINING COMMUNITY AND ENABLEMENT
Process Orchestration by leveraging process based pre-built assets ASAP 7 provides a proven, comprehensive, repeatable and rich implementation methodology to streamline projects including governance frameworks Solution Manager, BPM Technology (Business to Model and Modeling to execution) Content Packages: ASAP Business Add-ons, Rapid Deployment Solution and Content Component: Solution Manager content, Best Practice…. Educatio:ASA380, TBPM10, TBPM20, SOA200, EA100, VD100, OCM100, TEC001...Associate and Professional Certifications: Project Management, BPX, EA, TEC....
http://www.sdn.sap.com/irj/sdn http://www.sdn.sap.com/irj/bpx http://ecohub.sdn.sap.com/ http://www.sdn.sap.com/irj/uac SAP Modelling Handbook External BPM Webinars http://www.sdn.sap.com/irj/bpx/starterkitforbpm http://www.sdn.sap.com/irj/sdn/soa-kit

The process lifecycle and the BPM technology
Mark du har et bedre billede

© 2011 SAP AG. All rights reserved.

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The integrated governance

© 2011 SAP AG. All rights reserved.

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Future Trends for Business Process Management within an SAP environment
Better integration between the strategy model and the operational model

Better integration between the strategy model and the operational model

Linking Strategy to Operations: Process Models and Innovation by David P. Norton and Randall H. Russell
© 2011 SAP AG. All rights reserved. 26

Future Trends for Business Process Management within an SAP environment
Better integration between BPM and Enterprise Architecture

Mark´s slide(s)

© 2011 SAP AG. All rights reserved.

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Future Trends for Business Process Management within an SAP environment
Increase the use of BPM technology which is based on one integrated landscape

SAP Business Process Blueprinting - SAP Solution Manager 7.1
Best-in-Class usable RCP Client providing Graphical modeling capabilities

New Business Process Blueprinting RCP Client

Classic SAPGUI
Co-existence of Classic SAPGUI and new RCP client

RESTful Services

Model Federation – SAP Solution Composer Server
Federation of BPR, Project Directory, SAP Solution Maps and SOA Content

Open Interface to provide and retrieve model data

BPR

Project Directory

Solution Directory
Modeling of Non-SAP and SAP Processes

Business Blueprint Definition Process
Program Management
Business Process Expert
Open Blueprint from Solution Manager

System Administrator

Quality Manager

Navigate Blueprint

Search and Takeover from BPR

Edit and Save Blueprint in BPL Publish & Revert

Use Information Sources

Open Blueprint from Solution Manager
1. Click “Open an existing business blueprint” 2. Select from the list of existing projects – or3. Search “Millers Communication Company” 4. Business blueprint is displayed

Business Blueprint Definition Process
Program Management
Business Process Expert
Open Blueprint from Solution Manager

System Administrator

Quality Manager

Navigate Blueprint

Search and Takeover from BPR

Edit and Save Blueprint in BPL Publish & Revert

Use Information Sources

Navigate Blueprint
1.

Move Mouse pointer over “Business Scenarios”. Click “Expand” from the speed buttons Expand Lead and Opportunity Management to see the list of Business Processes, Organization Units and Master Data

2.

3.

Click “General Documentation” in the Properties panel below to access reference documentation on the Leads and Opportunity Management Business Scenario

Navigate to Business Process (I)
1.

Alternatively, you can navigate to the list of Business Processes by opening the Business Process tab Get an overview on the list of Business Processes in the Leads and Opportunity Management Scenario Click on Opportunity Processing in CRM Click “General Documentation” to access the reference documentation on the Opportunity Processing in CRM  Business process

2.

3.

4.

Navigate to Business Process (II)
1.

Access the Documentation for Leads and Opportunity Management Business Process Click on Logical Components tab to see an overview on the list of logical components maintained for that particular Business Process

2.

© 2011 SAP AG. All rights reserved.

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Business Blueprint Definition Process
Program Management
Business Process Expert
Open Blueprint from Solution Manager

System Administrator

Quality Manager

Navigate Blueprint

Search and Takeover from BPR

Edit and Save Blueprint in BPL Publish & Revert

Use Information Sources

Search and Takeover from BPR
1. Find additional relevant Business Processes by typing in the Search box and clicking on “Search” Right Click on Lead Creation by Channel Partner Business Process and click on “Documentation” Access the Documentation If the Process fits with the overall Business Scenario, drag and drop the Business Process from the search results into the list of Business Processes. Save.
Note: BPR is SAP‟s Business Process Repository

2.

3. 4.

Business Blueprint Definition Process
Program Management
Business Process Expert
Open Blueprint from Solution Manager

System Administrator

Quality Manager

Navigate Blueprint

Search and Takeover from BPR

Edit and Save Blueprint in BPL Publish & Revert

Use Information Sources

Edit blueprint (I)
1.

Click on “Opportunity Processing in CRM” Business Process Navigate from the Overview tab to the Process Flow The generated BPMN diagram is now ready for editing Toggle to “Edit” mode

2.

3.

4.

Edit blueprint (II)
1.

Select from the Palette on the right, “Process Step” element Drag and Drop the “Process Step” into the CRM Server pool Name the Process as “Self Service Request” Draw a connection from Create opportunity to the new Self Service Request

2.

3.

4.

5.

Save changes

Edit blueprint (III)
1.

Navigate to the overview tab of the business process “Opportunity Processing in CRM” Click section “Description” Toggle to “Edit” mode

2. 3. 4.

Enter a description of changes which were modeled previously in the Process Flow editor
Save changes

5.

Publish Blueprint to Solution Manager
1. 2. 3.

Select “Publish” from the Tool Menu Confirm and Click on OK The modified Blueprint is successfully published in to Solution Manager

Revert Blueprint from Solution Manager
1.

Alternatively, you can use the “File” menu to select the actions. In this case, “Revert”

2.
3.

Confirm and click on OK
Takeover and Descriptions modifications are undone, and the last-but-one state in the Solution Manager database is valid.

Business Blueprint Definition Process
Program Management
Business Process Expert
Open Blueprint from Solution Manager

System Administrator

Quality Manager

Navigate Blueprint

Search and Takeover from BPR

Edit and Save Blueprint in BPL Publish & Revert

Use Information Sources

Use Information Sources

1. 2.

Click Links to get an overview on external information resources Click link Solution Composer to create own Solution Maps or Business Scenario maps

3.

Click links for Industry-Specific or Cross-Industry Business Maps provided by SAP

Thank You!

© 2011 SAP AG. All rights reserved.
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