Branch Manager, Account Executive, Recruiter, Trainer

Melissa L. King 904 Black Oak Court, Gibsonia, PA 15044 (724) 316-6503 OVERVIEW: Over eight years of staffing experience in the Information Technology industry. Diverse in technical recruiting, marketing, training, and management. Experience servicing various industries including: telecommunications, software developmen t, healthcare, financial and manufacturing. PROFESSIONAL EXPERIENCE: Kenda Systems, Inc., Seven Fields, Pennsylvania Corporate Training Manager - October 1998 - July 2000 Responsible for developing and implementing the corporate training program for a ll Recruiters, Account Executives and Branch Managers. Wrote the entire training manual and executed training development sessions throughout all twenty six (26 ) offices. Traveled to each office to ensure that compliance regulations were be ing maintained. Additionally, was a member of the V-Team (management board) and assisted the company in completing due diligence during the acquisition of Arcus Staffing, Inc. Was named "Impact Player of the Year" in 1999. Information Technology Staffing (ITS), Wexford, Pennsylvania Managing Partner - September 1997 - October 1998 (Kenda Systems purchased ITS) Responsible for the recruiting and placement of Information Technology professio nals for contract and permanent positions. Recruiting functions include sourcing , interviewing, evaluation and placement of prospective candidates. Candidates a re identified through cold call recruiting, reference checking, Internet sourcin g and postings, writing and placement of advertisements, and networking with cur rent, past and potential employees. Marketing functions include generating new a ccounts, maintaining existing accounts. This is generally done through the use o f cold calling, networking and meeting with clients to ensure customer satisfact ion. Additionally, developed multiple proposals to gain acceptance on vendor's l ist as well as to obtain exclusive staffing relationships with clients, and deve lopment of the marketing and recruiting materials. Triad Management Systems Inc., Rockville, Maryland Consultant - May 1997 - September 1997 My main responsibility was to assist in the development of a recruiting departme nt for the client, Intermetrics, Inc. I assisted in the development of interview procedures, developed standard forms for pre-screening, reference checking, and interview evaluations. Trained company in areas of interviewing and sourcing fo r technical talent, developed recruiting manual for junior recruiters, and devel oped procedures to promote employee retention. Responsible for the hiring of technical personnel in the areas of software devel opment, systems analysis and development, systems integration and test, quality assurance, and systems security. I identified candidates through the use of cold call recruiting, internet advertising, my personal referral base, advertising i n the surrounding newspapers, and job fairs. I was involved in the full scale in terview/hiring process: phone screens, interviewing, verifying employment, and s alary negotiations. During my contract, I helped to initiate the development of a searchable candidate database, as well as an employee referral program. I cont ributed to the hiring of approximately 35 technical people during my contract. Robert Half International, Arlington, Virginia Account Executive/Senior Technical Recruiter - August 1996 - May 1997

Responsibilities included management of technical staff, identifying new recruit ing resources, technical recruiting, marketing/sales of consulting services, new business development, contract negotiation, completion of performance appraisal s, and interviewing/hiring of technical personnel. Tasks included identifying viable IT candidates through the use of the database, cold call recruiting and sourcing, Internet advertising, job fair visibility an d networking of currently placed employees. These candidates were then evaluated and referenced both in-person and via telep hone interviews to determine their compatibility with open client contract and p ermanent requirements. Interview follow-up, client conferences and placement ret ention ensured positive long term relationships with both a valuable employee co mmodity and continued vendor status with our customer base. Additional tasks inc luded negotiating employee wages and customer bill rates, assisting client conta cts with new requirement listings and problem resolution. Responsible for executing training for Recruiters and Account Executives in the DC Metro area. Training focused on overcoming objections, building rapport by ma tching voice, tone, and style of your client, time management and call planning, listening skills, top down selling, sourcing, generating referrals, etc. KCM Computer Consulting, Inc. - Calverton, Maryland Manager of Business Development - July 1995 - August 1996 Responsible for developing a structured marketing department. Assisted in the ma nagement of account executives and technical contract personnel. Additional func tions included, conducting training for marketing/recruiting staff, completing p erformance appraisals, and communicating with clients to ensure customer satisfa ction. Participated in the marketing/sales of consulting services to new and existing a ccounts, participated in marketing presentations, convinced prospective clients to use consultants, followed-up with prospective clients, contract negotiation, screened candidates for technical skills, prepared candidates for client intervi ews, negotiated rates, tracked consultants contract end dates, generated sales l eads for account executives. Manage a $3.5 million account. Generated $2.8 million in annual revenue. Created and implemented a marketing and recruiting training program to assist ju nior level employees. Pittsburgh Business Consultants - Denver, Colorado Branch Manager - September 1994 - June 1995 Responsible for managing the functions of the branch office to ensure productivi ty. Developed a team of 5 people to do recruiting and marketing. Primary duties included the hiring, and training of personnel in the areas of technical recruit ing, marketing and account management. Training encompassed employee orientation , time management, recruiting presentations, overcoming objections, interviewing procedures, technical screening, writing proper job orders, development of new and existing accounts, sourcing, marketing presentations, fee negotiations, etc. Additionally tasked with budget analysis/preparation, performance appraisals, re tention of existing client base, and lead generation. Implemented quarterly/mont hly goals, coordinated regional advertising, and planned monthly consultant acti vities. Continually participated in technical recruiting, interviewing/hiring of technic al personnel, subcontractor/vendor relations, marketing/sales consulting service

s, and contract negotiation. Account Executive/Technical Recruiter - Pittsburgh, Pennsylvania July 1992 - September 1994 Responsible for technical recruiting, interviewing/hiring of technical personnel , marketing of consulting services, management of technical staff, and contract negotiation. Duties consisted mainly of interviewing, evaluating, testing and placement of IT personnel on both a contract and permanent basis. IT candidates were identified through the use of a national corporate database, cold call recruitment, placem ent of ads in both national newspapers and the Internet, job fair attendance, re ference checking and networking with past and present candidates. Also assigned to generate new requirements through sales calls and daily visits to new and exi sting clients. Generated $2.2 million in annual revenue. One of five employees to exceed annual quota. EDUCATION: The Pennsylvania State University - May 1992 Bachelor of Arts: Speech Communications Minor: Business Administration