Business/Financial Analyst/Corporate Educator with 12 years experience looking for a Middle Management position.
CAREER OBJECTIVE A Coaching/Business/Administrative/IT Management position, where strong administ rative, communications, and planning abilities will be used to improve training and performance, productivity, and profitabilit y. EXECUTIVE PROFILE Customer-focused IT professional, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle cha llenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients f inancial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths cons istently cited by managers and clients alikeuniversally praising team spirit, independent work habits, and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness. CAREER ACHIEVEMENTS h Constructed a sophisticated training program which saved many lives while stat ioned in Arabian Gulf region. h Facilitated the program for several years and provide critical feedback to par ticipants as a coach and mentor. h This entire process aimed the United States government millions of dollars in salvaged equipment and saved the lives of many service members. QUALIFICATION HIGHLIGHTS h Conducted interactive training for IT professionals in programming languages. h Utilize advanced technology skills to create and publish training and developm ent materials for individual and classroom distribution. h Serve as key consultant and educational resource to new hire and course manage r, and mentor to personnel. h Utilized technology solutions to streamline management tasks and reporting fun ctions. PROFESSIONAL BACKGROUND Office of Personnel Management San Antonio, TX 2005 to 2006 Investigator . h Performed reviews of appropriate criminal history records held by local law en forcement agencies with jurisdiction over the areas in which subjects resided, went to school, or were e mployed. h Conducted field interviews of references to include: coworkers, employers, per sonal friends, educators, neighbors, and other appropriate individuals. h Performed checks of records held by employers, courts, and rental offices. Con ducted subject interviews in accordance with PSI instruction. h Performed required report writing in accordance with PSI instruction. DOD Defense Security Service San Diego, CA 2004 to 2005 Investigator h Supervised and coordinated investigation of criminal cases. h Reviewed contents of written ordered to ensure adherence to legal requirements . h Prepared reports and directed preparation, handling, and maintenance of depart mental records.
Defense Security Service San Antonio, TX 2003 to 2004 Administrative Support Specialist h Expertly filed in assigned cases to agents in accordance with agency regulatio ns.Conducted data input into Microsoft Access Database/Database Management Windows 2000 Professional. Expertl y inputted information into Case-Control Management System. h Provided assistance for two vehicle officer in managing 26 vehicles assigned t o the agency to include: inspection, licensing, and vehicle upkeep. h Performed supervision over shredding of sensitive information. Supervised cust odial specialist while upkeep of office space was in progress. h Oversaw and maintained the Criminal Information Center Operation. h Responsible for conducting a variety of record checks, verifying data and sear ches for information of a discrepant or derogatory nature. h Operated Texas Law Enforcement Transaction System in an effort to identify sub jects with criminal backgrounds. Unisys San Antonio, TX 2003 to 2003 Field Services Technician h Provided hardware/software on-site support for Dell laptop, desktop, and serve r user companies. h Performed hardware and software support and installation. h Participated in field installations, engineering, and customer support. h Performed troubleshooting of computer systems and related equipment. h Assisted management and other company employees in solving computer related pr oblems. Techsolve Austin, TX 2003 to 2003 PC Technician h Performed troubleshooting of 600 Dell computer systems and related equipment f or independent school district. h Performed routine maintenance on all types of computer equipment and printers. h Investigated and resolved computer software and hardware problems. h Installed and upgraded computer and network components. h Configured and enhanced network performance. h Configured and diagnosed client/server problems. West Telemarketing San Antonio, TX 2001 to 2002 Helpdesk Support h Provided technical support to 300 end-users without assistance from senior pro grammers. h Assisted users, and gave training in installed systems and programs. h Demonstrated ability to provide innovative solutions to difficult software pro blems. h Assisted users with daily operational issues. h Operated computer help desk assisting users with problems and solutions. MILITARY TRAINING Special Agent Academy, United States Navy, Lithicum, MD , 2004 Training Officer, United States Navy, Lemoore, CA , 1996 to 2001 GOVERNMENT SECURITY CLEARANCE Entrusted with (SSBI) TS Clearance while employed with DOD and the US Government . Entrusted with Interim Top Secret Clearance while employed with DOD Defense Security Service and Office of Personnel Management. Entrusted with Secret Security Clearance while enlisted in the United States Nav y. EDUCATION Capella University Minneapolis, MN 2010
MA Education: Training and Performance Improvement University of Phoenix San Antonio, TX 2007 M.B.A., Business Administration University of Phoenix San Antonio, TX 2004 B.S., Information Technology HONORS AND AWARDS Letters of Commendation, United States Navy, 2000 Award Letters of Commendations in February 1997, March 1998, June 1999, and Augu st 2000. DOD Gold Coin of Professional Excellence Navy Achievement Medal, United States Navy, 1999 CERTIFICATIONS AND DESIGNATIONS A+, N+, S+ , Tech Skills, San Antonio, TX , 2002 to 2002 A+- intermediate, six years, created and troubleshot multiple N/W topologies. N+ - intermediate, six years, performed multiple PC upgrades and installations. S+- expert, four years, produc ed and managed professional training programs. Dell Certified Systems Expert, Dell Higher Learning, San Antonio, TX , 2002 to 2 002 Dell certified expert for PC and notebook computers, six years. SYSTEMS KNOWLEDGE Windows 7 ALL Versions Operating Systems Windows 95, 98, and 98SE Knowledge : Windows 2000 Professional Windows 2000 Server Windows XP Windows ME Windows XP Professional Windows Vista LANGUAGES Spanish: Fluent- Full Knowledge