Career Path in Hdfc
Content
LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Report on Summer Training
HDFC STANDARD LIFE INSURANCE COMPANY
CAREER PATH IN HDFC STANDARD LIFE Sumitte! to Lo"e#$ Pro%e&&iona# Uni"er&it$
In partia# %u#%i##ment o% t'e Re(uirement& %or t'e a)ar! o% Degree o% *a+'e#or o% *u&ine&& A!mini&tration
Submitted by: Mu,e&' Verma -./..0.121 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY PHAG3ARA 4PUN5A*6 4/..07/.1/6
1
CONTENTS
TITLE
PAGE NO8
ACKNOWLEDGEMENT………………………………………………. 4 DECLARATION............................. DECLARATION .......................................................... ......................................................5 .........................5 CERTIFICATE................................... CERTIFICATE...... .......................................................... ...................................................6 ......................6 1.
EXECUTIVE SUMMARY..................................... SUMMARY.................................................................. ...............................8 ..8
2.
LITERATURE SURVEY AND REVIEW.............................................11 REVIEW.............................................11
3.
INTRODUCTION……………………………………………………….13 •
•
•
•
•
•
INSURANCE INDUSTRY IN INDIA AN OVERVIEW…………………..13 HISTORY……………………………………………………………………...1 HISTORY……………………………………………… ……………………...1 4 KEY MILESTONES…………………………………………………………..15 INDUSTRY PERFORMANCE………………………………………………..15 PRESENT PRESENT 16
SCENARIO…… SCENARIO……………… ……………..…… …..……………… …………………… …………………… …………
MAOR COMPETITORS……………………………………………………..1!
4.
INTRODUCTION INTRODUCTIO N TO HDFC " STANDARD LIFE………………… LIFE………………….1# .1#
5.
HDFC STANDARD LIFE INSURANCE COMPANY LIMITED……$4 •
INTRODUCTION ……………………………………………………… ……………………………………………………………$4 ……$4
•
%USINESS GROWTH……………………………………………… GROWTH………………………………………………………..$5 ………..$5
•
KEY
STRENGTH.........................
…………………………………………….$6 •
CORPORATE O%ECTIVE…………………………………………………..$!
$
•
VISION……………………………………………… VISION………………… ……………………………………………………...$ ………………………...$ !
•
VALUES………………………………………………… VALUES…………………… ………………………………………………….$ …………………….$ !
•
%OARD MEM%ERS…………………………………………………………..$8
•
MARKET SHARE……………………………………………………………..3&
•
MILESTONE
IN
THE
HISTORY…………………………………………….31
6.
•
PRODUCT " SERVICES.........3
•
.........................................................................3$
•
ADVERTISEMENT
•
PROMOTION…………………….................35 FINANCIAL PERFORMANCE……………………………………………..36 PERFORMANCE……………………………………………..36
•
FUTURE PLANS……………………………………………………… PLANS……………………………………………………………..3# ……..3#
SALES
CAREER PATH IN HDFC SLIC………………………………………41 •
7.
"
CAREER PATH …………………… CAREER ……………………………… …………………… …………………… …………………… ………… 41
C'())*+ D*(0/*)0…………………………………….4$
S(+*2 44
D*,*+-/*)0
D*(0/*)0 D*(0/*)0………… …………………… …………………… …………………… …………………… …………… …
•
%USINESS DESCRIPTION……………………………………………… DESCRIPTION………………………………………………….45 ….45
•
DESIRE PROFILE………………………………………………… PROFILE……………………………………………………………46 …………46
•
O% DESCRIPTION FOR FINANCIAL CONSULTANTS………………...46
RECRUITMENT RECRUITM ENT PROC PROCESS ESS OF FC2… FC2…………… …………………… ………………… …………… …… 48 •
WHAT ARE THE ROLES OF A FINANCIAL CONSULTANT ………….4#
•
LICENSING PROCESS…………………………………………..5! 3
S0* 1 R*20(0-)…………………………………………………… R*20(0-)…………………………………………………… 5!
S0* $ IRDA T())………………………………………………...58
S0* 3 E7(/)(0-)…………………………………………....58 8.
IRDA
RESEARCH METHODOLOGY ……………………………………....6& •
O%ECTIVE OF THE PROECT……………………………………………...6&
•
RESEARCH PLAN…………………………………………………………....6&
•
RESEARCH DESIGN………………………………………………… DESIGN………………………………………………………… ……… 61
•
DEVELOPING THE RESEARCH PLAN…………………………………….61
•
COLLECTION OF DATA…………………………………………………….61
•
9.
SAMPLING PLAN……………………………………………………… PLAN……………………………………………………………61 ……61
DATA ANALYSIS INTERPRETATION AND PRESENTATION…64
10.
SWOT ANALYSIS……………………………………………………..81
11.
CONCLUSION…………………………………………………………..
84 12. SUGGESTIONS AND RECOMMENDATIONS……………………..86 13.
%I%LIOGRAPHY……………………………………………………… 88
14.
ANNEXURE…………………………………………………………...#&
AC9NO3LEDGEMENT 4
I 9-:+; +<* 0- 0'()< /= ->*?0 :;* (++ -@*22-2 @- 2:-0) /* ;:) 0'2 ->*?0 (); -,;) /* () --0:)0= 0- +*() -:02;* 0'* ?+(22--/. I0 9(2 ( 0:+= 9-);*@:+ +*()) *7**)?*.
I 9-:+; +<* 0- 0'()< /= );:20= );:20= :;* Mr8 A&'i&' Pratap Si&o!ia 4C'anne# De"e#opment Manager6 @- @- : :; ;) ) /* 0' 0'-:' :' /= 2: 2:// //* * )0* )0*) )2' 2' (); (); *2* *2*( (?' ?' -> ->*? *?0. 0. H H22
*)?-:(*/*)0 0/* (); *@@-0 (* *(0+= (*?(0*;.
I 9-:+ 9-:+; ; (+2(+2- +<* +<* 0- 0'()< 0'()< Mr8 Deepe&' Deepe&' 9umar 9umar 4C'anne# 4C'anne# De"e#op De"e#opment ment Manager6 Manager6 -@ S:'(2' N(( ()?' 9'- 2:*20*; S:'(2' 2:*20*; /* 2:?' ( )?* 0-? :Career Pat' In HDFC SLIC;< '* (?0:(++= '*+*; :2 ;:) -: )0(+ ;(=2 (); 9(2 (+9(=2 0'** 90' :2 ;:) '(; 0/*2.
I 9-:+; +<* 0- 0'()< (++ 0'-2* *-+* 9'- '*+*; ) @++) : 0'* B:*20-))(* (); -,;*; ,(+:(+* @**;(?< 9'?' '*+*; ) ;(0( ()(+=22 (); 2:-0*; -: *2*(?'.
L(20 :0 )-0 0'* +*(20 I 9-:+; +<* 0- 0'()< Mr8 *i## Gate& @- '2 MS O@@?* I ?-:+; )-0 * (+* 0- /(<* /= P->*?0 R*-0 ) )0*; (); (00(?0 @-/.
Mu,e&' Verma
5
DECLARATION
I '**= '**= ;*?+ ;*?+(* (* 0'(0 0'* -> ->*?0 *?0 *-0 *-0 00+*; 00+*; :CAREER PATH IN HDFC SLI LIC; C; 2 /= -9) 9-< (); '(2 **) ?(*; -:0 :);* 0'* (+* :;()?* -@ M.
A2'2' P(0( S2-;( C'())*+ D*,*+-/*)0 M()(* S:'(2' N(( %()?' N*9 D*+' 11&&$! (); F(?:+0= L-,*+= S?'--+ -@ %:2)*22 P:)>(. A++ ?(* '(2 **) 0(<*) 0- <** 0'2 *-0 *- @** (); I 2)?**+= **0 @- ()= :))0*);*; ;2?*()?*2 0'(0 /'0 '(,* ?*0 )0- 0'2 *-0. I 2'(++ * ''+= -+*; @ *-2 @ ()= (* -:'0 0- /= (00*)0-).
T'()< Y-:.
Mu,e&' Verma **A7M*A 4INT86 Vt' SEM8 -./..0.121
6
CERTIFICATE
TO 3HOM SO EVER IT MAY CONCERN
T'2 2 0- ?*0@= 0'(0 Mr8 MU9ESH OF LOVELY SCHOOL OF *USINESS< LOVEL LO VELY Y PRO PROFES FESSIO SIONA NAL L UNI UNIVER VERSIT SITY< Y< PU PUN5A N5A* * '(2 2:? 2:??*2 ?*22@: 2@:++= ++=
?-/+*0*; '2
P->*?0 00+* :CAREER PATH IN HDFC SLIC; From 1 &t 5ULY< /..= TO 1>t' AUG AUGUST UST<< /.. /..=8 =8
3it' HDFC Stan!ar! Li%e In&uran+e +ompan$ Lt!8
3e )i&' 'im goo! #u+, %or 'i& +areer8
M()(* CD HDFC STANDARD LIFE INSURANCE ASHISH PRATAP SISODIA SU%HASH NAGAR %RANCH NEW DELHI
!
CHAPTER 1
8
E?ECUTIVE SUMMARY OF THE PRO5ECT Intro!u+tion HDFC S0();(; L@* I)2:()?* C-/()= L0;. 2 -)* -@ I);(2 +*(;) ,(0* )2:()?* ?-/()*2 9'?' -@@*2 ( ()* -@ );,;:(+ (); -: )2:()?* 2-+:0-)2 (); -,;) 0'* ?(** --0:)0*2 0- 02 */+-=**2. I0 2 ( >-)0 ,*)0:* *09**) H-:2) D*,*+-/*)0 F)()?* C--(0-) L/0*; HDFC L0;. I);(2 +*(;) '-:2) @)()?* )200:0-) (); ( G-: C-/()= -@ 0'* S0();(; L@* UK. HDFC (2 -) D*?*/* 31 $&&! '-+;2 !$.38 * ?*)0 -@ *B:0= ) 0'* >-)0 ,*)0:*.
O*5ECTI O*5ECTIVE VE OF THE STUDY@ STU DY@ 1. T- 20:;= 20:;= 0'* *)*@02 *)*@02 @- 0'* */+-=**2 */+-=**2 -@ 0'* 0'* - -()( ()(0-). 0-). $. T- 20:;= 20:;= 0'* 0'* ?(** ?(** (0' (0' -@ -@ 0'* -( -() )(0 (0-). -). 3. R*?: R*?:0/* 0/*)0 )0 -@ @)( @)()? )?(+ (+ ?-) ?-)2:+ 2:+0() 0()0. 0. 4. SWOT SWOT ()(+ ()(+= =2 222
SCOPE OF THE STUDY
T'* 20:;= 9++ +/0*; 0- HDFC S0();(; (); 02 */+-=**2 ?(** (0' @- 0'* '0 @:0:* (); (+2- */+-=**2 (); D*+'2 *-+* 2:,*= (-:0 0'* *?*0-)2 0-9(; 0'* HDFC SLIC *),-)/*)0 ) 0'* -()(0-).
SIGNIFICANCE OF THE STUDY
SWOT ()(+=22 2 ( 0--+ @- (:;0) () -()(0-) (); 02 *),-)/*)0. I0 2 0'* @20 20(* -@ +() +()) )) ) (); '*+ '*+22 /(<* /(<*0* 0*2 2 0- @-?: @-?:22 -) <*= 22: 22:*2 *2.. SWOT SWOT 20() 20();2 ;2 @- @- 20* 20*)0 )0'2 '2 9*(<)*22*2 9*(<)*2 2*2 --0:)0*2 --0:)0*2 (); 0'*(02. 0'*(02. S0*)0'2 (); 9*(<)*22*2 9*(<)*22*2 (* )0*)(+ )0*)(+ @(?0-2 (); --0:)0*2 (); 0'*(02 (* *70*)(+ @(?0-2.
#
MANAGERIAL USEFULNESS OF THE STUDY
%*@-* )2:()?* 2*?0- 9(2 -*)*; 0- 0'* ,(0* 2*?0- L@* I)2:()?* C--(0-) LIC 9(2 0'* -)+= )2:()?* ?-/()= ) I);(. A@0* 0'* -*)) : -@ I)2:()?* 2*?0- ) I);( 0'** '(2 **) ( +:0 -@ )2:()?* ?-/()*2 ) I);(. T'*2* ?-/()*2 '(,* ?-/* : 90' ))-,(0,* (); @+*7+* )2:()?* -+?*2 0- ?(0* 0- ,(=) )**;2 -@ 0'* );,;:(+. O*)) : -@ 0'* I)2:()?* 2*?0- '(2 (+2- @-?*; 0'* LIC 0- 0'0*) : 02 *+0 (); ;*+,* *00* 2*,?*. A++ ) (++ 0 '(2 **) ( -)()( @- 0'* ?-)2:/*.
Re&ear+' Met'o!o#og$ THE MAR9ET SURVEY 4UESTIONNAIRE6
A /(<*0 2:,*= 9(2 :);*0(<*) 0- *0 2-/* <)-9+*;* (-:0 0'* 9-<) *),-)/*)0 -@ -()(0-) 2(+(= (?<(* ?(** (0' @- 0'* */+-=**2 (); B:(+0= -@ 9-< +@* ;-*2 +(=2 ( ,-0(+ -+* @- 0'* *00* /*) -9* (); 9'?' <); 2 /-20 -9*@:+. T'2 2:,*= 9(2 :);*0(<*) S:'(2' N(( -@ DELHI " DELHI2 *-+* (); B:*20-))(* /*0'-; 9(2 :2*;.
SAMPLE SIBE
T'* 2(/+* 2* @- 0'* 2:,*= ?-);:?0*; 9(2 /.. re&pon!ent&
SAMPLING TECHNIUE Ran!om &#ing te+'ni(ue 9(2 :2*; ) 0'* 2:,*= ?-);:?0*;.
-@ 0'* ?-++*?0*; ;(0(. T'* ;(0( 2 (+2- )*(0+= *2*)0*; 90' 0'* '*+ -@ 20(020?(+ 0--+2 2:?' (2 ('2 (); * ?'(02. P*?*)0(*2 (); (,*(*2 '(,* (+2- **) :2*; 0- **2*)0 ;(0( ?+*(+= (); *@@*?0,*+=.
STUDY AREA
T'* 2(/+*2 *@**; 0- D*+' C0= " %()?' ) S:'(2' N(( N*9 D*+' C0=.
1&
11
CHAPTER /
1$
LITERATURE REVIE3S 18 C'oo C'oo&ing &ing t'e Rig't Rig't Career Career Pat' *$ Mi+'ae# D$#an 5u#$< /..0 'ttp@)))8)oopi!oo8+omarti+#e&!$#an+areer7pat'8'tm
C'--2) 0'* '0 ?(** (0' 2 -)* -@ 0'* /-20 ;*@)) ;*?2-)2 9* ?() /(<* ) +@*. O: >- )-0 -)+= 2(=2 ( +-0 (-:0 9'(0 <); < ); -@ *2-) 9* (* :0 9++ )@+:*)?* 9'(0 0=* -@ ?( ?( 9* ;,* 9'(0 <); -@ '-:2* 9* +,* ) 0'* *-+* 9* (22-?(0* 90' (); /-*. %:0 (-,* (++ 0'*2* 0')2 2 0'* @(?0 0'(0 9* 2*); /-20 -@ -: 9(<) /-/*)02 (0 9-<. W'?' /*()2 0'(0 @ -: >- ;-*2 )-0 @:+@++ :2 - ;-*2 )-0 (++-9 :2 0- :2:* -: +@* -(+2 0'() 0 2 )-0 0'* ?(**
9*
2'-:+;
2*);
0'*
*20
-@
-:
+@*
;-).
W* '(,* 0- *0 ?+*( (-:0 9'(0 0 2 0'(0 ,*2 :2 @:+@++/*)0 ) +@* 9'(0 @(2?)(0*2 :2 - 9'(0 9* (* (22-)(0* (-:0. O)?* -: )0**202 (* ;*@)*; 9* '(,* 0- 0')< (-:0 9'(0 ?(** (0'2 (* (,(+(+* (,(+(+* ) 0'(0 (*(. S-/*0/*2 S-/*0/*2 0'** 9++ * ?+*( (0'2 0- 0(<* +<* 9'*) -: (22-) 2 ;*2)) 9*20*2 0'* >- -0-)2 ?-:+; * 0- *?-/* ( 9* ;*2)* 9* -(//* - 2/+( -20-)2. %:0 -0'* )0**202 /(= )**; /-* ?*(0,* 9(=2 -@ 0')<) +<* @ =-: (* (22-)(0* (-:0 ?-++*?0) (* ?-)2 =-: (0' /(= )-0 * 2- ?+*(. Y-: /(= '(,* 0- +--< )0- 2*,*(+ 2-:?*2 -@ )?-/*J O9)) ( ?-) ;*(+*2' 90) ( :;* : ;* 0- ??-++ ++*? *?0 0) ) (* (* ??-) )2 2 '(, '(,) ) ( 9*2 9*20* 0* : :+ +0 0 () (); ;- - 2* 2*++ ++) ) ?-) ?-)22 -)+ -)+)* )*..
%*?(:2* -@ 0'* *2-)2+0*2 -@ /-;*) +@* (); 0'* )*?*220= -@ /-)*= 0- 2:-0 -: +@*20=+* (); @(/+= 9* ?()0 >:20 B:0 -: >- (); //*;(0*+= :2:* -: (22-). I0 /(= 0(<* /-)0'2 - =*(2 -@ +())) 9'+* 9* ?-)0):* 0- 9-< ) -: # 0- 5 >- (); ) ) ( *:+( 9(*. T'* /-0()0 0') 2 0'(0 9* (* /-,) 0-9(;2 0'* -(+ -@ ;-) 9'(0 )2*2 :2 ) +@*. W0'-:0 0'* ?+*( @-?:2 (); ?-)0):(+ 2/(++ 20*2 0-9(;2 (?'*,) -: ;*(/ >- 9* 9-:+;
>:20
*
<;;)
-:2*+,*2.
W* /(= '(,* 0- 0(<* *,*)) - 9**<*); ?+(22*2 (00*); 2*/)(2 *(; --<2 - (22-?(0* 90' *-+* ) =-: (*( -@ )0**20. I@ 02 ( -;:?0 0'(0 =-: +() 0- 2*++ *'(2 =-: ?-:+; 13
20(0 20( 0 2*++) 2*++) 0 @-/ '-/* '-/* (0 9**<*); 9**<*); /(<*02 /(<*02 - 2*00 2*00) ) : ( 9*20 9*20** 0- 2*++ 2*++ 0 @@-/. /.
W'*) 9** /-,) 0-9(;2 -: ;*(/ >- (); '(,* ( ?+*( (0' *@-* :2 0 /(<*2 -: # 0- 5 >- +*22 -@ ( -+*/. R(0'* 0'() -) -) 0- 9-< *(?' ;(= (); '(0) 0'* 0')2 9* ;- ; - 9* ?() (*?(0* 0'* >- @- *) ( 20* 0-9(;2 ;-) 9'(0 *(++= )2*2 :2. I0 2 :00) @--; -) 0'* 0(+* (=) 0'* *)0 (); @:);) 0'* 9(= 0-9(;2 0'* '0 ?(** (0'.
/8 A re+e&& re+e&&ion7proo% ion7proo% +areer +areer pat' pat' On#$ %or t'e #u+,$ one&
*$@ Tim Har%or! 2t' Augu&t< /..=8
Sour+e@7 'ttp@tim'ar%or!8+om/. 'ttp@tim'ar%or!8+om/..=.2a7re+e&&ion7pro .=.2a7re+e&&ion7proo%7+areer7pat'7on#$7%or7t'e7#u+,$7o o%7+areer7pat'7on#$7%or7t'e7#u+,$7one& ne&
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
I0 2 -22+* 0'(0 0'2 *2:+0 2 *(++= ?(0:) 0'* *@@*?0 -@ *) ( +*22 -;:?0,* (); 0':2 *7*);(+* 9-<* - -@ *) 0(*; ) ( ;*?+)) );:20=. %:0 0'(0 2 :)+<*+=. S:?' /(22 +(=-@@2 (* = 0'* )(0:* );2?/)(0* (); 0'* *2*(?'*2 0*; '(; 0- ?-/(* +<* 90' +<*. T'* *2:+02 *2:+02 */() -:20 (); 0'*= /(0?' 2/+( 2/+( *2*(?' ;-)* ) G*/()= (); *(+* 20:;*2 ) 0'* US 90' 2/(++* ;(0( 2*02. W'= 2:?' ( *@@*?0 I) (0 0 2 ( B:*20-) -@ +:?<. M-20 *-+* 9'- '(,* 2*?:*; ( ;*?*)0 2*?:* @:++0/* >- '(,* *)>-=*; ( ;-2* -@ +:?< ) ;-) 2-. I0 2 '(; 0- *0 +:?<= 09?* A 2/+( -+*/ +*2 ) 9(0 @- 0'-2* (;:(0) ;:) ( *?*22-). P*-+* '(,* 0- /(<* ?-/?-/ -/2 /2*2 *2 2(=2 2(=2 ,-) W(?'0* W(?'0* 9'?' 9'?' -@0 -@0*) *) /*()2 /*()2 0(<) 0(<) ( 20-( 20-( >- 90' ( +*22 +*22 +(/--:2 */+-=* (); 0=) 0- 290?' ?(**2 - 290?' */+-=*2 +(0* -). T'* +-)* 0'2 -?*22 0(<*2 0'* +-)* 0'* /(?0 -) 0'* :)+:?<= ?-'-0 -@ (;:(0*2.
-8 O"er O"er+ome +ome Y Your our Career Career C'ange C'ange Fea Fear@ r@ Epert Epert Tip&
*$@ Mi+'ae# 5one& Feruar$ 1< /..0 Sour+e@7 '00+-2.(=2?(+*.?-/?-)0*)0$&&!&$-,*?-/*=-:?.'0/+
I@ =-:* *(;= @- ( ?(** ?'()* :0 '(,*)0 =*0 @:*; -:0 '-9 0- *0 0'** @-++-9 0'*2* 02 @-/ H(,(;2 D. T/-0'= %:0+* (); (); +@* ?-(?' C.. L:. %*@-* L:. %*@-* =-: <)-9 0 =-:++ * -)
=-:
9(=
0-
(
)*9
?(**.
18 Lo Loo, o, at t'e t'e i&&u i&&ue& e& t'at t'at ma,e ma,e $ou $ou +ra" +ra"ee +'an +'ange ge an! an! ou out# t#in inee $o $our ur go goa# a#&8 &8
W'(0 (* =-: 2(02@*; 90' (-:0 =-: ?:*)0 20:(0-) W'(0 (* =-: ;22(02@*; 90' I2 0 =-: -22 - 0'* ?:+0:* -@ =-: -()(0-) O ;- =-: *(++= 9()0 0- ?'()* ?(**2 O:0+)* =-: -(+2 @- *7(/+* /-* /-)*= /-* 0/* -@@ - /-* @+*7+0=. W0* 0 (++ ;-9).
/8
3or,
to
un!er&tan! 15
$our
inner
+riti+
O2*,* 0'-:'02 0'(0 0( =-: 90' @*( (); *,*)0 =-: @-/ (?'*,) =-: ->*?0,*2. W0* 0'*2* ;-9) -) ( *?* -@ (* 0'*) ?:/+* 0 : (); 0'-9 0 (9(= 0- 2=/-+* =-: @**;-/
-8
@-/
0'-:'02
Re+ognie
0'(0
)0*@**
re+urring
90'
=-:
pattern&
-(+2
in
();
;*(/2.
$our
#i%e
W'(0 /(<*2 =-: '(= W'(0 (* =-: *?:) )0**202 (); 2-?(+ )**;2 W'(0 /(<*2 ( 9-<
*),-)/*)0
@**+
-
)-0
2-
--;
0-
=-:
W0*
0
;-9).
>8 Net) Net)or or, , an an! ! in"e in"e&t &tig igat atee +are +areer er inte intere re&t &t&& t'at t'at ma map p to $o $our ur go goa# a#&& an an! ! nee! nee!&&
O)?* =-:,* ;*)0@*; =-: (00*)2 (); ;*2*2 20(0 0')<) (-:0 ?(**2 0'(0 /(<* 2*)2* @- =-:. G,* =-:2*+@ -)* 0- 0'** /-)0'2 0- *7+-* =-: ?:-20= = @);) *-+* 9'- ;0'*2* >-2 (); 0(+<) (-:0 0'* -2 (); ?-)2 -@ 0'* 9-<. E7+-* ()=0') (); *,*=0') :)0+
=-:*
2(02@*;
-
:)0+
=-:
0/*
:)2
-:0.
8 Ma,e a p#an t'at ta,e& $our %inan+ia# &ituation into a++ount8 C'()* 2 )*,* 2/+* :0 '(,) ( +() 0'(0 -:0+)*2 =-: 20*2 (); @)()?(+ *B:*/*)02
/(<*2 0 ;-(+*. W++ =-: )*9 ?(** *B:* (;;0-)(+ *;:?(0-) ( 2/(++ :2)*22 +-() 0/* -@@ @-/ 9-< - *+-?(0-) M(<* ( +() 90' @)()?(+ ?-)2;*(0-)2 (); ( *(+20? 0/*+)* (); 0'(0 =-: ?() @-++-9 0'-:' -).
16
>8 3ome 3omen& n& Caree Career& r& Pat')a$& Pat')a$& Pit%a##& Pit%a##&
*$@7 Suanna Ro&e Laurie Laurie Lar)oo! Yaer 1==2 Sour+e@'00999.B:*20(.?-/*(;$863844!00+*W-/*)Q$!2Q$&C(**2Q3( Q$&P(0'9(=2Q$&();Q$&P0@(++2
A -9) )0**20 ) 9-/*)2 ?(**2 '(2 2*(; 0- *2-)(+ (?(;*/? (); -()(0-)(+ +@*. T'* -+@*(0-) (); B:(+0= -@ *2*(?' -) 9-/*) (); 9-< 0'(0 9* 2(9 (2 -(/ ?'(22 -@ 0'* 1#86 I)0*)(0-)(+ ?'( I)0*)(0-)(+ C-)@**)?* C-)@**)?* -) W-/*) (); O()(0 O()(0-)2 -)2 )2*; :2 0- *;0 0'2 0'2 --< -<..
T'(0 T'(0 '' ''+= += 2:?? 2:??*2 *22@ 2@:+ :+ ??-)@ )@* **) *)?* ?* 9(2 9(2 0'* 0'* 2-: 2-:?* ?* -@ 2* 2*,* ,*( (++ ?' ?'( (0* 0*2 2
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
1!
(); (); @(? @(?+ +0( 0(00-2 2 -@ -@ -@*2 *22 2-)( -)(++
8 C'an C'anging ging Caree Career& r& %or More Mone$ Mone$
%= M2. L: Ma$ /1< /..=
S-:?*'00+-2.(=2?(+*.?-/?(**?-(?'$&&#&5?'())?(**2@-/-* S-:?*'00+-2.(=2?(+*.?-/?(**?-(?'$&&#&5?'())?(**2@-/-* /-)*=.'0/+ I *(; =-: (0?+* -)+)* A2< A2< 0'* C(** C-(?' C-(?' -) P(=2?(+*.?-/. I @-:); 0 ,*= )0**20) (); '*+@:+ (); 9++ (?0?* 0'* 20*2 =-: /*)0-)*; ) -;* 0- @); 0'* >- -@ /= ;*(/2.
I (/ ,*= ;22(02@*; (0 /= ?:*)0 >-. I (/ () -@@?* /()(* @- ( ?( ;20:0- ?-/()=. I0 2 ( 2/(++ ?-/()=J I (/ ) 0'* -@@?* /-20 -@ 0'* 0/* = /=2*+@. I -,*2** (++ -*(0-)2 -@ 0'* ?-/()=. M= -+* )?+:;*2 *,*=0') @-/ ()29*) '-)*2 /(<) 2(+*2 0(<) ?(* -@ 0'* --<2 (); ?-);:?0) 9**<+= /**0)2 90' 2(+*2 20(@@ ) ;@@**)0 20(0*2
0-
(?<()
();
2')
?(2
*0?.
M= */+-=* 2 (+2- ) 0'* -?*22 -@ 20(0) ( ?-)20:?0-) ?-/()= @- 9'?' I (/ *() (++ *+(0*; ;-?:/*)02 (); (+?(0-)2. I :2*; 0- 9-< 90' /= ?:*)0 */+-=* ) ( ?-)20:?0-) ?-/()= ()= '* :2*; 0- -9) - 0- 20(0 (0) 0'* ?( :2)*22.
I (/ :)'(= *?(:2* I ;-)0 2** ()= --/ @- -90' ()= 0/* 2--) :)+*22 0'* ?-)20:?0 ?-)20:?0-) -) ?-/()= <?<2 -@@ ) 0'* )*70 @*9 /-)0'2. %:0 I (/ 0')<) -@ )-9J I )**; ?'()* )-9. T'* 2(+( 2(+(= = 2 ))-00 (; (; :0 :0 I 9()0 9()0 /-* /-* () (); ; I ;;-) )00 @-* @-*2* 2*** *00 *00) ) /-* -* () ()= = 0/* 0/* 2--) 2--)..
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
J8 Care Career er pat'& o% g#oa# manager& manager&@@ To)ar!& %utu %uture re re&ea re&ear+' r+'
*$@ Tine,e Cappe##en Ma!!$ 5an&&en& 1/ Septemer /...
Sour+e@ '00999.2?*)?*;*?0.?-/2?*)?*-A0?+*URL":;%6W5M4H3#3#T 1":2*1&";-?1"@/0"-2*(?'"2-0;";-?()?'-",*9?"2*(?'S0I; ##!154$!&"*:)O)--+*"(??0C&&&&5&$$1",*2-)1":+V*2-)&":2* ;1&"/;5;!48(3*1$(1?4*$;4&#?#88#@3@$&;;6
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
CHAPTER 1#
INTRODUCTION THE INSURANCE INDUSTRY IN INDIA AN OVERVIE3 W0' 0'* +(*20 ):/* -@ +@* )2:()?* -+?*2 ) @-?* ) 0'* 9-+; I)2:()?* '(*)2 0 * ( /*( --0:)0= ) I);(. I02 ( :2)*22 -9) (0 0'* (0* -@ 15$& * ?*)0 ?*) 0 ()):(++= (); *2*)0+= 2 -@ 0'* -;* -@ R2 156&.41 ++-) @- 0'* @)()?(+ =*( $&&6 $&&!. T-*0'* 90' ()<) 2*,?*2 0 (;;2 (-:0 !Q 0- 0'* ?-:)0=2 G-22 D-/*20? P-;:?0 GDP. T'* -22 */:/ ?-++*?0-) 2 )*(+= $Q -@ GDP (); @:);2 (,(+(+* 90' LIC @- ),*20/*)02 (* 8Q -@ 0'* GDP. E,*) 2- )*(+= 65Q -@ 0'* I);() -:+(0-) 2 90'-:0 +@* )2:()?* ?-,* 9'+* '*(+0' )2:()?* (); )-)+@* )2:()?* ?-)0):*2 0- * *+-9 )0*)(0-)(+ 20();(;2. A +(* (0 -@ -: -:+(0-) 2 (+2- 2:>*?0 0- 9*(< 2-?(+ 2*?:0= (); *)2-) 2=20*/2 90' '(;+= ()= -+; (* )?-/* 2*?:0=. T'2 ) 02*+@ 2 () );?(0- 0'(0 -90' -0*)0(+ @- 0'* )2:()?* 2*?0- ) I);( 2 //*)2*. A 9*++;*,*+-*; (); *,-+,*; )2:()?* 2*?0- 2 )**;*; @- *?-)-/? ;*,*+-/*)0 (2 0 -,;*2 +-) 0*/ @:);2 @- )@(20:?0:* ;*,*+-/*)0 (); 20*)0'*)2 0'* 2< 0(<) (+0= -@ );,;:(+2. );,;:(+2. I0 2 *20/(0*; *20/(0*; 0'(0 -,* 0'* )*70 0*) =*(2 =*(2 I);( 9-:+; *B:* *B:* ),*20/*)0 ),*20/*)022 -@ 0'* 0'* -;* -;* -@ -)* 0 0+ ++ +-) -) US ;;-++ ++( (2. 2. T'* T'* I) I)2: 2:( ()? )?** 2* 2*?0 ?0- - 0- 22-/* /* *70* *70*)0 )0 ?( ?() ) *)(+ *)(+** ),*20/*)02 ) )@(20:?0:* ;*,*+-/*)0 0- 2:20() 0'* *?-)-/? -90' -@ 0'* ?-:)0=. S-:?* 999.);(?-*.?-/
$&
HISTORICAL PERSPECTIVE
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
$1
9EY MILESTONES 1=1/ @ T'* I);() L@* A22:()?* C-/()*2 A?0 *)(?0*; (2 0'* @20 20(0:0* 0- *:+(0* 0'* +@*
)2:()?* :2)*22. 1=/2@ T'* I);() I);() I)2:( I)2:()?* )?* C-/() C-/()*2 *2 A?0 *)(?0* *)(?0*; ; 0- *)(+* *)(+* 0'* -,*) -,*)/*) /*)00 0- ?-++*? ?-++*?00
20(020?(+ )@-/(0-) (-:0 -0' +@* (); )-)+@* )2:()?* :2)*22*2. 1=-2@ E(+* +*2+(0-) ?-)2-+;(0*; (); (/*);*; = 0'* I)2:()?* A?0 90' 0'* ->*?0,* -@
-0*?0) 0'* )0**202 -@ 0'* )2:) :+?. 1=J@ $45 I);() (); @-*) )2:*2 (+-) 90' -,;*)0 2-?*0*2 9** 0(<*) -,* = 0'*
?*)0(+ -,*)/*)0 (); )(0-)(+*;. LIC 9(2 @-/*; = () A?0 -@ P(+(/*)0 LIC A?0 1#56 90' ( ?(0(+ ?-)0:0-) -@ R2. 5 ?-* @-/ 0'* G-,*)/*)0 -@ I);( .
INDUSTRY REFORMS
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
$$
PRESENT SCENARIO 7 LIFE INSURANCE INDUSTRY IN INDIA
T'* +@* )2:()?* );:20= );:20= ) I);( *9 = () /*22,* /*22,* 4!.38Q 90' */:/ */:/ )?-/* (0 R2. 156&.41 156&.41 + +++-) ) ;:) ;:) 0'* @2?(+ @2?(+ =*( $&&6$& $&&6$&&!. &!. T'-:' T'-:' 0'* 0-0(+ 0-0(+ ,-+:/* ,-+:/* -@ LIC2 LIC2 :2)*22 )?*(2*; ) 0'* +(20 @2?(+ =*( $&&6$&&! $&&6$&& ! ?-/(*; 0- 0'* *,-:2 -)* 02 /(<*0 2'(* ?(/* ;-9) @-/ 85.!5Q 0- 81.#1Q.
T'* 1! ,(0* )2:*2 )?*(2*; 0'* /(<*0 2'(* @-/ (-:0 15Q 0- (-:0 1#Q ) ( =*(2 0/*. T'* @:*2 @- 0'* @20 09- /-)0'2 -@ 0'* @2?(+ =*( $&&!&8 (+2- 2*(< -@ 0'* -9) 2'(* -@ 0'* ,(0* )2:*2. T'* 2'(* -@ LIC @- 0'2 *-; '(2 @:0'* ?-/* ;-9) 0- !5 *?*)0 9'+* 0'* ,(0* +(=*2 '(,* (*; -,* $4 *?*)0. W0' 0'* -*)) : -@ 0'* )2:()?* );:20= ) I);( /()= @-*) +(=*2 '(,* *)0**; 0'* /(<*0. T'* *20?0-) -) 0'*2* ?-/()*2 2 0'(0 0'*= (* )-0 (++-9*; 0- '(,* /-* 0'() ( $6Q 20(<* ) ( ?-/()=2 -9)*2'. S)?* 0'* -*)) : -@ 0'* )2:()?* 2*?0- ) 1### @-*) ),*20/*)02 -@ R2. 8.! ++-) '(,* -:*; )0- 0'* I);() /(<*0 (); 1# ,(0* +@* )2:()?* ?-/()*2 '(,* **) ()0*; +?*)2*2.
$3
3HO ARE THE COMPETITORS OF HDFC SLIC
$4
CHAPTER >
$5
INTRODUCTION TO HDFC STANDARD LIFE
HDFC HDFC I)?--(0*; ) 1#!! 90' ( 2'(* ?(0(+ -@ R2 1& C-*2 HDFC '(2 2)?* */**; (2 0'* +(*20 *2;*)0(+ *2;*)0(+ /-0(* @)()?* )200:0-) )200:0-) ) 0'* ?-:)0=. T'* ?--(0-) ?--(0-) '(2 '(; ( 2**2 -@ 2'(* 22:*2 (2) 02 ?(0(+ 0- R2. 11# C-*2. T'* -22 */:/ )?-/* @- 0'* =*( *);) M(?' 31 $&&! 20--; (0 R2. $856 C-*2 (); )*9 :2)*22 */:/ )?-/* (0 R2. 16$4 C-*2. T'* ?-/()= '(2 ?-,**; -,*
8 !!&&& +,*2 =*( *);) M(?'
31 $&&!. HDFC -*(0*2 0'-:' (+/-20 (+/-20 45& +-?(0-)2 0'-:'-:0 0'-:'-:0 0'* ?-:)0= ?-:)0= 90' 02 ?--(0* ?--(0* '*(; B:(0*2 ) M:/( I);(. HDFC (+2- '(2 () I)0*)(0-)(+ O@@?* ) D:( UAE 90' 2*,?* (22-?(0*2 ) K:9(0 O/() (); (0(. HDFC 2 0'* +(*20 '-:2) ?-/()= ) I);( @- 0'* +(20 $! =*(2.
SNAPSHOT7I •
I)?--(0*; ) 1#!! (2 0'* @20 2*?(+*; M-0(* C-/()= ) I);(.
•
A+/-20 A+/ -20 #&Q -@ ) )0( 0(++ 2'(*' 2'(*'-+; -+;) ) ) 0'* '();2 '();2 -@ ;-/*20 ;-/*20? ? )20 )200:0 0:0*2 *2 (); *0(+ *0(+ ),*20-2. C:*)0 !!Q -@ 2'(*2 '*+; = @-*) )200:0-)(+ ),*20-2.
•
%*2 %* 2;* ;*22 0'* 0'* ??-* * : :2 2)* )*22 22 -@ /-0 /-0( (* * HDFC HDFC '(2 '(2 *, *,-+ -+,* ,*; ; )0)0- ( @)( @)()? )?( (++ ?-)+-/*(0* 90' '-+;)2 I)
HDFC S0();(; L@* )2:()?* C-/()= HDFC '-+;2 !8.&! Q.
HDFC A22*0 M()(*/*)0 C-/()= HDFC '-+;2 5&.1Q
HDFC %()< HDFC '-+;2 $$.$5Q.
I)0*+*)*0 G+-(+ %:2)*22 P-?*22 O:02-:?) HDFC '-+;2 5&Q $6
.HDFC C': G*)*(+ I)2:()?* C-/()= HDFC '-+;2 !4Q.
SNAPSHOT7II •
L-() A-,(+2
R2. 8&5 ++-).
: 0- D*? $&&!
US 18.3& ).
•
R2.66# ++-)
L-() D2:2*/*)02 : 0- D*?. $&&!
•
H-:2) U)02 F)()?*;
•
D20:0-)
US 15.$& ) $.5 /++-).
O@@?*2
181
O:0*(?' P-(/2
#&
9EY PLAYERS
Mr8 Deepa, S Pare,' 2 0'* C'(/() -@ 0'* C-/()=. H* 2 (+2- 0'* E7*?:0,* C'(/()
-@ H-:2) D*,*+-/*)0 F)()?* C--(0-) L/0*; HDFC L/0*;. H* >-)*; HDFC L/0*; ) ( 2*)- /()(*/*)0 -20-) ) 1#!8. H* 9(2 );:?0*; (2 ( 9'-+*0/* ;*?0- -@ HDFC L/0*; ) 1#85 (); 9(2 (-)0*; (2 02 E7*?:0,* C'(/() ) 1##3. H* 2 0'* C'*@ E7*?:0,* O@@?* -@ HDFC L/0*;. M. P(*<' 2 ( F*++-9 -@ 0'* I)200:0* -@ C'(0**; A??-:)0()02 E)+(); " W(+*2. Mr8 Deep Deepa, a, M Sat) Sat)a#e a#e,ar ,ar 2 0'* M()() D*?0- (); CEO -@ 0'* C-/()= 2)?*
N-,*/* $&&&. P- 0- 0'2 '* 9(2 0'* M()() D*?0- -@ HDFC L/0*; 2)?* 1##3. M. S(09(+*<( -0()*; ( %(?'*+-2 D*** ) T*?')-+-= @-/ 0'* I);() I)200:0* -@ T*?')-+-= T*?')-+ -= %-/(= (); ( M(20 M(20*2 *2 D*** ) %:2) %:2)*22 *22 A;/)20(0 A;/)20(0-) -) @-/ T'* A/* A/*?() ?() U),*20= W(2')0-) DC.
$!
GROUP COMPANIES HDFC %()< W-+; C+(22 I);() %()< (/-) 0'* 0- ,(0* ()<2 ) I);(. HDFC AMC O)* -@ 0'* 0- 3 AMC2 ) I);( P*@**; ),*20/*)0 /()(*. I)0*+*)*0 G+-(+ %PO 2*,?*2 @- )0*)(0-)(+ ?:20-/*2. CI%IL C*;0 I)@-/(0-) %:*(: I);( L/0*;. HDFC C': U?-/) P,(0* ?-/()*2 ) 0'* @*+; -@ G*)*(+ I)2:()?*. HDFC M:0:(+ F:); HDFC *(+0=.?-/ H*+2 H*+2 0- 2*(?' -*0*2 ) (++ /(>- ?0*2 ) I);( HDFC 2*?:0*2
STANDARD LIFE S0();(; L@* 2 E:-*2 +(*20 /:0:(+ +@* (22:()?* ?-/()=. S0();(; L@* 9'?' '(2 **) ) 0'* +@* )2:()?* :2)*22 @- 0'* (20 1!5 =*(2 2 ( /-;*) ?-/()= 2:,,) B:0* ( @*9 ?'()*2 2)?* 2*++) 02 @20 -+?= ) 18$5. T'* ?-/()= *7();*; ) 0'* 1# 0' ?*)0:= @-/ <02 -)(+ E;):' */2*2 -*)) -@@?*2 ) -0'* 0-9)2 (); (?B:00) -0'* 2/+( :2)*22*2.
S0();(; L@* C:*)0+= '(2 (22*02 *7?**;) -,* !& ++-) :);* 02 /()(*/*)0 (); '(2 0'* ;20)?0-) -@ *) (??-;*; AAA (0) ?-)2*B:*)0+= @- 0'* 27 =*(2 = S0();(; (); P--. $8
SNAPSHOT •
F-:);*; ) 18!5 ?-/()= 2:-0) *)*(0-) @- +(20 1!# =*(2.
•
C:*)0+= -,* 5 /++-) P-+?= '-+;*2 *)*@0) @-/ 0'* 2*,?*2 -@@**;.
•
E:-*2 +(*20 /:0:(+ +@* )2:*.
5OINT VENTURE
C-:)0= -@ *20(0-) - S'(* ?+(22 N(/* )?--(0-) (); --0-) '*+; Y*( *); N(0:* -@ :2)*22
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
$#
CHAPTER
3&
HDFC STANDARD LIFE INSURANCE COMPANY LIMITED
INTRODUCTION
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
31
HDFC S0();(; L@* I)2:()?* C-/()= L/0*; 9(2 -)* -@ 0'* @20 ?-/()*2 0- * ()0*; +?*)2* = 0'* IRDA 0- -*(0* ) +@* )2:()?* 2*?0-. R*(?' -@ 0'* V +(=* 2 ''+= (0*; (); **) ?-)@**; 90' /()= (9(;2. HDFC 2 (0*; AAA = -0' CRISIL (); ICRA. S/+(+= S0();(; L@* 2 (0*; AAA -0' = M--;=2 (); S0();(; (); P--2. T'*2* *@+*?0 0'* *@@?*)?= 90' 9'?' HDFC (); S0();(; L@* /()(* 0'* (22*0 (2* -@ R2. 15&&& C (); R2. 6&&&&& C. *2*?0,*+=.
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
*USINESS GRO3TH HDFC S0();(; L@* -)* -@ I);(2 +*(;) ,(0* +@* )2:()?* ?-/()*2 ;*?+(*; 02 ()):(+ *2:+02 @- 0'* %inan+ia# $ear en!ing Mar+' -1< /..= . T'* ?-/()= *)*(0*; T-0(+ P*/:/ I)?-/* -@ R2. 5564.6# ?-*2 ) FY$&&8&# *20*) ( =*(-)=*( -90' -@ 15Q. T'* -90' 9(2 /(+= ;,*) = 0'* ?-/()=2 20:?0:*; 2(+*2 -?*22*2 (2*; -) ?:20-/* )**;2 (); 0'* (22*22/*)02 9;* ()* -@ -;:?0 -0@-+- (); ;,*2* ;20:0-) )*09-<.
M. P(*2' P((2)2 P)?(+ O@@?* (); E7*?:0,* D*?0- 2(; T'* @)()?(+ =*( =*( $&&8 &# 9(2 ( ;*@)) ;*@)) =*( 90' 0'* :)@-+;) :)@-+;) -@ 2*,*(+ 2*,*(+ :)*7*?0*; *,*)02 2'( ?-*?0-) ?-*?0-) ) @)()?(+ /(<*02 (); ( 2*(; -@ *?*22-)(= 0*);2. T'*2* *,*)02 (+2- '(; () /(?0 -) 0'* I);() +@* )2:()?* );:20=. W* (* '(= 0'(0 -: )*9 -+?*2 22:*; *9 = 16Q -,* 0'* +(20 =*(. H-9*,* ,*) 0'* :)?*0()0= ) 0'* -,*(++ 2?*)(- ?:20-/*2 '(,* *;:?*; 3$
0'* 0'* ()):(+ ()):(+ */ */:/ :/ ?-//0 ?-//0/*) /*)00 -) )*9 -+? -+?*2. *2. A0 0'* 2(/* 2(/* 0/* 0/* *720 *720) ) -+? -+?*2 *2 ?-)0):*; ?-)0 ):*; 0- * ) @-?* *@+*?0*; *@+*?0*; ) -: *)*9(+ */:/ */:/ 9'?' -20*; -20*; ( '*(+0'= '*(+0'= -90' -@ 34Q.
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
9EY STRENGTH Finan+ia# Eperti&e A2 ( >-)0 ,*)0:* -@ +*(;) @)()?(+ 2*,?*2 -:. HDFC 20();(; L@* '(2 0'* @)()?(+ *7*02* *B:*; 0- /()(* +-)0*/ ),*20/*)02 2(@*+= (); *@@?*)0+=.
Range o% So#ution& HDFC SLIC '(2 ( ()* -@ );,;:(+ (); -: 2-+:0-)2 9'?' ?() * *(2+= ?:20-/*; 02*?@ 2* ?@? ? )**;2. )**;2. T'*2* T'*2* -: -: 2-+:0 2-+:0-)2 -)2 '(,* '(,* **) **) ;*2) ;*2)*; *; 0- -@@* -@@* ?-/+* ?-/+*0* 0* @+*7 @+*7+ +0= 0= ?-/)*; 90' ( +-9 ?'() 20:?0:*.
Strong Et'i+a# Va#ue&@ HDFC SLIC 2 () *0'?(+ (); C:+0:(+ O()(0-). F(+2* 2*++) - @(+2* ?-//0/*)0 90' 0'* ?:20-/*2 2 )-0 (++-9*;. 33
34
Mo&t re&pe+te! Pri"ate In&uran+e Compan$ HDFC SLIC 9(2 (9(;*; N-1 P,(0* I)2:()?* C-/()= ) $&&4 = 0'* W-+; C+(22 M(()* %:2)*22 W-+; @- I)0*0= I))-,(0-) (); C:20-/* C(* .
CORPORATE O*5ECTIVE •
F-?:2 -) 0'* -;:?0,0= -;:?0,0= -@ *(?' ?-)2:+0()0 ?-)2:+0()0 ?--(0* ?--(0* - );,;:(+ );,;:(+ 9'+* 9'+* 20*22) 20*22) -) 0'* B:(+0= -@ --2(+2
•
:?< -++ -:0 -@ P-;:?02
•
E@@?*)?= -@ O*(0-)2
•
M**0 S-?(+ " R:(+ 2*?0- -+(0-)2
VISION 2:??*22@:+ :+ (); (;/ (;/*; *; +@* )2:()?* ?-/()= ?-/()= 9'?' /*()2 0'(0 9* (* 0'* /-20 T'* /-20 2:??*22@ 0:20*; ?-/()= 0'* *(2*20 0- ;*(+ 90' -@@* 0'* *20 ,(+:* @- /-)*= (); 2*0 0'* 20();(;2. .
T'* /-20 -,-:2 ?'-?* @- (++.
VALUES V(+:*2 0'(0 9* -2*,* 9'+* 9* 9-< Integrit$ Inno"ation Cu&tomer Peop#e Care Team)or, 5o$ an! Simp#i+it$
35
*OARD MEM*ERS
*rie% pro%i#e o% t'e *oar! o% Dire+tor&
Mr8 Deepa, S Pare,' 2
0'* C'(/() -@ 0'* C-/()=. H* 2 (+2- 0'* E7*?:0,*
C'(/() -@ H-:2) D*,*+-/*)0 F)()?* C--(0-) L/0*; HDFC L/0*;. H* >-)*; HDFC L/0*; ) ( 2*)- /()(*/*)0 -20-) ) 1#!8. H* 9(2 );:?0*; (2 ( 9'-+*0/* ;*?0- -@ HDFC L/0*; ) 1#85 (); 9(2 (-)0*; (2 02 E7*?:0,* C'(/() ) 1##3. H* 2 0'* C'*@ E7*?:0,* O@@?* -@ HDFC L/0*;. M. P(*<' 2 ( F*++-9 -@ 0'* I)200:0* -@ C'(0**; A??-:)0()02 E)+(); " W(+*2. Mr8 9e,i M Mi&tr$ >-)*;
0'* %-(; -@ D*?0-2 -@ 0'* C-/()= ) D*?*/*
$&&&. H* 2 ?:*)0+= 0'* M()() D*?0- -@ HDFC L/0*;. H* >-)*; HDFC L/0*; ) 1#81 (); *?(/* () E7*?:0,* D*?0- ) 1##3. H* 9(2 (-)0*; (2 02 M()() D*?0- ) N-,*/* $&&&. M. M20= 2 ( F*++-9 -@ 0'* I)200:0* -@ C'( C' (0* 0** *; ; A??-: A??-:)0 )0()0 ()022 -@ I); I);(( (); ( /*/ /*/* * -@ 0'* 0'* M?' M?' () () A22A22-? ?(0 (0-) ) -@ C*0@*; P:+? A??-:)0()02. Mr8 A#ean!er M Cromie >-)*;
0'* %-(; -@ D*?0-2 -@ 0'* C-/()= ) A+
$&&$. H* '(2 **) 90' 0'* S0();(; L@* G-: @- 34 =*(2 '-+;) ,(-:2 2*)- /()( /( )(*/ */*)0 *)0 -2 20 0-) -)2. 2. H* 9(2 9(2 (- (-)0 )0*; *; (2 0'* 0'* G G-: -: C'* C'*@@ E7*? E7*?:0 :0, ,** -@ 0'* 0'* S0();(; L@* G-: ) M(?' $&&4. M. C-/* 2 ( @*++-9 -@ 0'* F(?:+0= -@ A?0:(*2 ) S?-0+();. M&8 Mar+ia D Campe## 2
?:*)0+= 0'* G-: O*(0-)2 D*?0- ) 0'* S0();(;
L@* -: L@* -: (); 2 *2-) *2-)2 2+* +* @- G-: G-: O*(0 O*(0-) -)2 2 A2( A2( P(?@ P(?@?? D*,*+D*,*+-/* /*)0 )0 S0(0* S0 (0*= = " P+()) P+())) ) C-- C--(0* (0* R*2-) R*2-)2 2+ +0= 0= (); S'(*; S'(*; S*,? S*,?*2 *2 C*)0* C*)0*.. M2. C(/*++ >-)*; 0'* %-(; -@ D*?0-2 ) N-,*/* $&&5. Mr8 9eit' N S,eo+' 2
?:*)0+= 0'* C'*@ E7*?:0,* ) S0();(; L@* I),*20/*)02
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
Mr8 Gautam R Di"an 2
( (?02) C'(0**; A??-:)0()0 (); 2 ( F*++-9 -@ 0'*
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r8 RanKan RanKan Pan Pantt
2 ( +-(+ +-(+ M()(*/ M()(*/*)0 *)0 C-)2:+ C-)2:+0() 0()00 (;,2) (;,2) CEO%CEO%-(; (;22 -)
S0(0* S0 (0*= = (); C'()* M()(*/*) M()(*/*)0. 0. M. M. P()0 P()0 :)0+ :)0+ $&&$ 9(2 ( P(0)* P(0)* " V?* V?* P*2; P* 2;*)0 *)0 (0 %() %() " C-/()= C-/()= I)?. I)?. %-20-) %-20-) 9'** 9'** '* +*; 0'* 9-+;9 9-+;9;* ;* U0+0= U0+0= P(?0?*. H* 9(2 (+2- D*?0- C--(0* %:2)*22 D*,*+-/*)0 (0 G*)*(+ E+*?0? '*(;B:(0* '*(;B:( 0*22 ) F(@*+; F(@*+; USA. M. P()0 '(2 () M%A @-/ T'* W'(0-) W'(0-) S?'--+ (); %E H-)-:2 @-/ %+( I)200:0* -@ T*?')-+-= (); S?*)?*2. Mr8 Ra"i Narain i& t'e Managing Dire+tor CEO -@
N(0-)(+ S0-?< E7?'()* -@
I);( L/0*;. M. R(, N(() 9(2 ( /*/* -@ 0'* ?-* 0*(/ 0- 2*0: 0'* S*?:0*2 " E7?'()* %-(; -@ I);( SE%I (); 2 (+2- (22-?(0*; 90' ,(-:2 ?-//00**2 -@ SE%I (); 0'* R*2*,* %()< -@ I);( R%I. Mr8 Deepa, M Sat)a#e,ar i& t'e Managing Dire+tor an! CEO -@
0'* C-/()=
2)?* N-,*/* $&&&. P- 0- 0'2 '* 9(2 0'* M()() D*?0- -@ HDFC L/0*; 2)?* 1##3. M. S(09(+*<( -0()*; ( %(?'*+-2 D*** ) T*?')-+-= @-/ 0'* I); I);() () I)20 I)200 0:0 :0** -@ T* T*?' ?'))-++-= = %-/ %-/(= (= () (); ; ( M(20 M(20* *22 D* D*** ** ) %:2 %:2)* )*22 22 A;/)20(0-) @-/ T'* A/*?() U),*20= W(2')0-) DC. M&8 Renu S8 9arna! 2 0'* E7*?:0,* ;*?0- -@ HDFC L/0*; 2 ( (;:(0* ) +(9 (); '-+;2 ( M(20* M(20*2 2 ;*** ;*** ) *?-)-/ *?-)-/?2 ?2 @-/ D*+' D*+' U),* U),*20 20=. =. S'* '(2 **) **) */+-=*; 90' HDFC L/0*; 2)?* 1#!8 (); 9(2 (-)0*; (2 0'* E7*?:0,* D*?0- ) $&&&. S'* 2 *2-)2+* @- -,*2**) (++ (2*?02 -@ +*);) -*(0-)2 -@ HDFC L/0*;.
3!
MAR9ET SHARE HDFC Limite!8
HDFC 2 I);(2 +*(;) '-:2) @)()?* )200:0-) (); '(2 '*+*; :+; /-* 0'() $3&&&&& '-:2*2 2)?* 02 )?--(0-) ) 1#!!.
I) F)()?(+ Y*( $&&3&4 02 (22*02 :);* /()(*/*)0 ?-22*; R2. 36&&& C.
A2 (0 M(?' 31 $&&4 -:020();) ;*-202 20--; (0 R2. !84& ?-*2. T'* ;*-20- (2* )-9 20();2 (0 (-:); 1 /++-) ;*-20-2.
R(0*; AAA = CRISIL (); ICRA @- 0'* 1&0' ?-)2*?:0,* ? -)2*?:0,* =*(
S0(+* (); *7**)?*; /()(*/*)0
H' 2*,?* 20();(;2
A9( A9 (;* ;*; ; T'* T'* E? E?-) -)-/ -/? ? T T/* /*22 C- C-- -(0 (0** C0 C0* *) ) -@ 0'* 0'* =* =*( ( A9( A9(; ; @- @- 02 02 +-)20();) ?-//0/*)0 0- ?-//:)0= ;*,*+-/*)0.
P*2*)0*; 0'* D*(/ H-/* (9(; @- 0'* *20 '-:2) @)()?* -,;* ) $&&4 (0 0'* 0'; A)):(+ O:0+--< M-)*= A9(;2.
Stan!ar! Li%e Group 4Stan!ar! Li%e p#+ an! it& &u&i!iarie&6
T'* S0();(; L@* -: '(2 **) +--<) (@0* 0'* @)()?(+ )**;2 -@ ?:20-/*2 @- -,* 18& =*(2
I0 ?:*)0+= '(2 ( ?:20-/* (2* -@ (-:); ! /++-) *-+* 9'- *+= -) 0'* ?-/()= @- 0'* )2:()?* *)2-) ),*20/*)0 ()<) (); '*(+0'?(* )**;2
I02 ),*20/*)0 /()(* ?:*)0+= (;/)20*2 1$5 ++-) ) (22*02
I0 2 ( +*(;) *)2-)2 -,;* ) 0'* UK (); 2 (0*; = S0();(; " P--2 (2 20-) 90' ( (0) -@ A (); (2 --; --; 90' ( (0) -@ A1 = M--;=2
S0();(; L@* L@* 9(2 (9(;*; 0'* %*20 P*)2-) P-,;* ) $&&4 $&&5 (); $&&6 (0
0'*
M-)*= M(<*0) M(<*0) A9(;2 (); 0 9(2 ,-0*; ,-0*; ( 5 20( +@* (); *)2-)2 -,;* -,;* (0
0'*
F F)( )()? )?(+ (+ A;,2 A;,2* * S*, S*,?* ?* A9 A9( (;2 ;2 @- @- 0' 0'** +(20 +(20 1& =* =*( (22 :)) :))) ) . T'* T'* 5 S0( S0( (??-+(;* '(2 (+2- **) (9(;*; 0- S0();(; L@* I),*20/*)02 @- 0'* +(20 1& =*(2 (); 0- S0();(; L@* %()< 2)?* 02 )?*0-) ) 1##8. S0();(; L@* %()< 9(2 (9(;*; 0'* %*20 F+*7+* M-0(* L*);* (0 0'* M-0(* M(()* A9(;2 ) $&&6
38
MILESTONES IN THE HISTORY
•
HDFC 2 I);(2 +*(;) '-:2) @)()?* )200:0-) (); '(2 '*+*; :+; /-* 0'() $3 &&&&& '-:2*2 2)?* 02 )?--(0-) ) 1#!!.
•
I) F)()?(+ Y*( $&&3&4 02 (22*02 :);* /()(*/*)0 ?-22*; R2.36&&&C.
•
A2 (0 M(?' 31 $&&4 -:020();) -: 020();) ;*-202 20--; (0 R2. !84& ?-*2. T'* ;* ;*-20- -20- (2* )-9 20();2 (0 (-:); 1 /++-) ;*-20-2.
•
R(0*; AAA = CRISIL (); ICRA @- 0'* 1&0' ?-)2*?:0,* ? -)2*?:0,* =*(
•
A9(;*; T'* E?-)-/? T/*2 C--(0* C0*) -@ 0'* =*( A9(; @- 02 +-) 20();) ?-//0/*)0 0- ?-//:)0= ;*,*+-/*)0.
•
P*2*)0*; 0'* D*(/ H-/* (9(; @- 0'* *20 '-:2) @)()?* -,;* ) $&&4 (0 0'* 0'; A)):(+ O:0+--< M-)*= A9(;2
•
HDFC S0();(; L@* I)2:()?* 2 0'* @20 ,(0* +@* )2:()?* ?-/()= 0- * ()0*; ( +?*)2* = IRDA
•
R(0*; (2 0'* %*20 N*9 I)2:* $&&3 = O:0+--< M-)*= /(()* I);(2 ):/* 1 *2-)(+ @)()?* /(()*
•
R(0*; = %:2)*22 9-+; (2 I);(2 M-20 R*2*?0*; P,(0* L@* I)2:()?* C-/()= ) $&&4.
•
4! H(2 0'* ''*20 (); *?(++ ?+-2* 0- 8&Q S-:?* AC N*+2-) ORGMARG A+ $&&5
•
H(2 -)* -@ 0'* 9;*20 ()?' )*09-<2 90' -@@?*2 ) -,* 1&& ?0*2 2*,?) -,* 44& 0-9)2
3#
PRODUCTS SERVICES
T'* '0 ),*20/*)0 ),*20/*)0 20(0**2 20(0**2 9-)0 >:20 '*+ +() @- ( /-* ?-/@-0(+ ?-/@-0(+** 0-/--9 0-/--9 0'*= 9++ '*+ =-: *0 Sar Ut'a ,e 5i$o”. A0 HDFC SLIC +@* )2:()?* +()2 (* ?*(0*; <**) ) /); 0'* ?'()) )**;2 -@ @(/+=. I02 +@* )2:()?* +()2 (* ;*2)*; 0- -,;* =-: 90' @+*7+* -0-)2 0'(0 /**0 -0' -0*?0-) (); 2(,)2 )**;2. I0 -@@*2 ( @:++ ()* -@ 0()2(*)0 @+*7+* (); ,(+:* @- /-)*= -;:?02. HDFC SLIC -;:?02 (* /-;*) (); ?-)0*/-(= :)0*; -;:?02 0'(0 -@@* :)B:* ?:20-/* *)*@02 +<* @+*7+0= 0- ?'--2* ?-,* +*,*+2 );*7(0-) (); (0(+ 90';(9(+2. S-:?* 999.';@?2+?.?-/ I))-,(0,* I))-,(0 ,* -;:?02 -;:?02 2/(0 2/(0 /(<*0) /(<*0) (); (*22,* (*22,* ;20:0-) ;20:0-) '(,* *)(+*; *)(+*; @+*;+) @+*;+) ,(0* )2:()?* ?-/()*2 0- 2) : I);() ?:20-/*2 @(20* 0'() ()=-)* *7 *7*?0*;. *?0*;. I);()2 9'- '(; (+9(=2 2**) +@* )2:()?* (2 ( 0(7 2(,) ;*,?* (* )-9 2:;;*)+= 0:)) 0- 0'* ,(0* 2*?0- (); 2)() : : 0'* )*9 ))-,(0,* ))-, (0,* -;:?02 -) -@@*. S-/* -@ 0'*2* -;:?02 )?+:;* ),*20/*)0 +()2 90' )2:()?* (); --; *0:)2 :)0 +)<*; +()2 /:+0 :-2* )2:()?* +()2 *)2-) +()2 ?'+; +()2 (); /-)*= (?< +()2. 999.9<*;(.?-/
4&
Pro!u+t& o% HDFC &tan!ar! #i%e in&uran+e In!i"i!ua# Group So+ia#
In!i"i!ua# Pro!u+t&
W* (0 HDFC S0();(; L@* *(+* 0'(0 )-0 *,*=-)* '(2 0'* 2(/* <); -@ )**;2. K**) 0'2 ) /); 9* '(,* ( ,(*; ()* -@ P-;:?02 0'(0 =-: ?() ?'--2* @-/ 0- 2:0 (++ =-: )**;2. T'*2* 9++ '*+ 2*?:* =-: @:0:* (2 9*++ (2 0'* @:0:* -@ =-: @(/+=.
Prote+tion P#an&
Y-: ?() -0*?0 =-: @(/+= (()20 0'* +-22 -@ =-: )?-/* - 0'* :;*) -@ ( +-() ) 0'* *,*)0 -@ =-: :)@-0:)(0* :)@-0:)(0* ;*/2* ;2(+0= ;2(+0= - 2?<)*22. 2?<)*22. T'*2* +()2 -@@* ,(+:(+* *(?* -@ /); (0 ( 2/(++ ?*. O: P-0*?0-) ()* )?+:;*2 -: T*/ A22:()?* P+() " P+() " L-() L-() C-,* T*/ A22:()?* P+(). P+() .
In"e&tment P#an&
O: S)+* P*/:/ W'-+* O@ L@* +() 2 +() 2 9*++ 2:0*; 0- /**0 =-: +-) 0*/ ),*20/*)0 )**;2. W* -,;* =-: 90' (00(?0,* +-) 0*/ *0:)2 0'-:' *:+( -):2*2.
Pen&ion P#an&
O: P*)2-) P+()2 '*+ =-: 2*?:* =-: @)()?(+ );**);*)?* *,*) (@0* *0*/*)0. O: P*)2-) ()* )?+:;*2 -: P*2-)(+ P*)2-) P+() P+() U)0 L)<*; P*)2-) P*)2-) U)0 L)<*; L)<*; P*)2-) P+:2
Sa"ing& P#an&
O: S(,)2 P+()2 -@@* =-: @+*7+* -0-)2 0- :+; 2(,)2 @- =-: @:0:* )**;2 2:?' (2 :=) ( ;*(/ '-/* - @:+@++) =-: ?'+;*) //*;(0* (); @:0:* )**;2. O: S(,)2 ()* )?+:;*2 E);-9/*)0 E);-9/*)0 A22:()?* A22:()?* P+() P+() U)0 U)0 L)<*; L)<*; E);-9/*)0 E);-9/*)0 U)0 L)<*;
E);-9/*)0
P+:2
U)0
L)<*;
41
E);-9/*)0
P+:2
II
U)0 L)<*; E)'()?*; L@* P-0*?0-) II II C'+;*)2 P+() P+() U)0 L)<*; Y-:) S0( U)0 L)<*; Y-:) S0( P+:2 U)0 L)<*; Y-:) S0( P+:2 II II..
4$
Group Pro!u+t& One7&top &'op %or emp#o$ee7ene%it &o#ution&
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•
Group Term In&ura I n&uran+e n+e
•
Group Varia#e Vari a#e Term Ter m In&uran+e In&ur an+e
•
Group Unit7Li Un it7Lin,e! n,e! P#an P# an
A) ),*20 ),*20/*) /*)00 2-+:0 2-+:0-) -) 0'(0 0'(0 -,; -,;*2 *2 @:);) @:);) ,*'?+* ,*'?+* 0- /()(* /()(* ?-:2 ?-:2*2 *2 90' 90' G(0:0= G(0:0= D*@)*; D*@) *; %*)*@0 - D*@)*; D*@)*; C-)0:0-) C-)0:0-) S:*()):(0-) S:*()):(0-) - L*(,* E)?(2'/*)0 2?'*/*2 E)?(2'/*)0 2?'*/*2 -@ =-: ?-/()= A+2- 2:0(+* @- -0'* */+-=** *)*@0 2?'*/*2 2:?' (2 2(+(= 2(,) 2?'*/*2 (); 9*(+0' /()(*/*)0 2?'*/*2 So+ia# Pro!u+t De"e#opment in&uran+e p#an
D*,*+-/*)0 I)2:()?* +() 2 () )2:()?* +() 9'?' -,;*2 +@* ?-,* 0- /*/*2 -@ ( D*,*+-/*)0 A*)?= @- ( 0*/ -@ -)* =*(. O) 0'* ;*(0' -@ ()= /*/* -@ 0'* -: )2:*; ;:) 0'* =*( -@ ?-,* ( +:/ 2:/ 2 (; 0- 0'-2* /*/* *)*@?(*2 0- '*+ /**0 2-/* -@ 0'* //*;(0* @)()?(+ )**;2 @-++-9) 0'* +-22. E#igii#it$ •
•
•
M*/*2 -@ 0'* ;*,*+-/*)0 (*)?= (); 0'* 2-:2*2 90' M)/:/ (* (0 0'* 20(0 -@ 0'* -+?= 18 1 8 =*(2 +(20 0';(= M(7/:/ (* (0 0'* 20(0 -@ -+?= 5& =*(2 +(20 0';(= 43
ADVERTISEMENT AND SALES PROMOTION
F+/ -*)2 ) 0'* ?-/-:); -@ ( '-:2*. F(0'* 2 ?'*?< ?'* ?<) ) 2-/ 2-/*0' *0') ) )2 )2;* ;* 0'* -) -))*0 )*0 -@ () -+; 2/(++ ?(. H2 ;(:'0* (-:); $!$8 =*(2 -+; 2 9-<) -) ( +( 0- )*70 0- '/
D(:'0* D(;. F(0'* %-+- D(:'0 D(: '0* * N( N(= = ?( +*) +*)** /* /*) ) '** '( '(+(( +(( '(. D(; )-;2 ) (**/*)0 90'-:0 +--<) :. D(; H///…
D(; +--<2 (0 '* D(; H:' %(; <=-)
D(:'0* ?-)0):*2 (@@/(0,*+= (2 2'* 2)2 -) ( ?'*B:*. D(:'0* A: 9- ' (; 9(+.
();
(2<2.
D(; ;-*2)0 <)-9 9'(0 0- 2(= (2 '* +--<2 (0 0'* ?'*B:*. D(:'0* +*(;2 P+*(2*…;(;
D(:'0* R*+(7 ;(; +() <=(. D(; ;-*2)0 <)-9 9'(0 0- 2(= P(...
44
S:* U)0 L)<*; S(,)2 P+()2 MVO U) MVO U)0 0 L L)<* )<*; ; S(, S(,) )22 P+( P+()2 )2 @@-/ / HD HDFC FC S0();(; L@*. //*;( )'(- A(> ' <(+ '
F(0'* ;(:'0* (* MVO S( U0'( K* =-. =-.
45
200).
FINANCIAL PERFORMANCE HDFC S0();(; L@* -)* -@ 0'* +*(;) ,(0* +@* )2:()?* ?-/()*2 ) I);( ;*?+(*; 02 ()):(+ *2:+02 @- 0'* @)()?(+ =*( *);) M(?' 31 $&&8. T'* ?-/()= *)*(0*; N*9 %:2)* %:2 )*22 22 P*/: P*/:/ / I)?-/* I)?-/* -@ R2. $685 $685 ?-*2 ?-*2 ) FY$&&! FY$&&!&8 &8 *20 *20* *) ) ( =*(=*(-)= )=*( *( -90' -@ 63Q. T'* -90' 9(2 /(+= ;,*) = 0'* 2:??*22 -@ 0'* ?-/()=2 )0(0,* -) 20:?0:*; 2(+*2 -?*22*2 (2*; -) ?:20-/* )**;2 (); 0'* (22*22/*)02. HDFC S0();(; L@* -)* -@ 0'* +*(;) ,(0* +@* )2:()?* ?-/()*2 ) I);( ;*?+(*; 02 ()):(+ *2:+02 @- 0'* @)()?(+ =*( *);) M(?' 31 $&&8. T'* ?-/()= *)*(0*; N*9 %:2)* %:2 )*22 22 P*/: P*/:/ / I)?-/* I)?-/* -@ R2. $685 $685 ?-*2 ?-*2 ) FY$&&! FY$&&!&8 &8 *20 *20* *) ) ( =*(=*(-)= )=*( *( -90' -@ 63Q. T'* -90' 9(2 /(+= ;,*) = 0'* 2:??*22 -@ 0'* ?-/()=2 )0(0,* -) 20:?0:*; 2(+*2 -?*22*2 (2*; -) ?:20-/* )**;2 (); 0'* (22*22/*)02.
M. D**(< S(09(+*<( MD " CEO HDFC S0();(; L@* (00:0*; 0'2 -90' 0- 0'* B:(+0= -@ +@* )2:()?* 2-+:0-)2 -@@**; = 0'* ?-/()= (); 02 )?*(2*; *-('?(+ *(?'. H* (+2- */'(22*; W* *+*,* 0'(0 -: 2:??*22 2 ( *2:+0 -@ -: *@@-02 ) ,) ?:20-/*2 0'* *20 +-)0*/ 2-+:0-)2 0- 0(<* ?(* -@ 0'* )2:()?* )**;2. O: *);*(,-: 0 -,;* '' B:(+0= )2:()?* (); *)2-) 2-+:0-)2 0- ?:20-/*2 0'-:' B:(+0= *2(+*2 (;,?* (2*; -) ( 2-:); )**;(2*; 2-+:0-)2 (-(?' (); -202(+*2 2*,?* '(2 20(0*; 0 (= -@@. H'+'02 -@ F)()?(+ Y*( $&&!&8
•
N*9 %:2)*22 P*/:/ I)?-/* : = 63Q 0- R2. $685 ?-*2. T-0(+ P*/:/ I)?-/* 2 : = !&Q (0 R2. 485# ?-*2 (2 (()20 R2. $856 ?-*2 ) FY$&&6&!
•
A+0*)(0* C'())*+2 )?+:;) ()?(22:()?* '(2 *?-;*; () /*22,* -90' -@ -,* 63Q 0- ?-)0:0* 41Q 0- 0'* E@@*?0,* P*/:/ I)?-/* EPI
•
G-: :2)*22 @:);2 :);* /()(*/*)0 '(,* )?*(2*; 0- R2. #5# ?-*2 *20*) ( -90' -@ 83Q -,* FY$&&6&!
•
T'* (,*(* */:/ '(2 )?*(2*; 0- R2. 33&&&
•
C-/()= -;:?02 (); 2*,?*2 (* )-9 (,(+(+* ) !$6 ?0*2 (); 0-9)2 (?-22 0'* ?-:)0= 46
•
S0*)0' -@ F)()?(+ C-)2:+0()02 '(2 )?*(2*; 0- 145&&&.
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
I) -@@*) :)0 +)<*; -;:?02 0'* 20:?0:*; 2(+*2 -?*22 (;-0*; = 0'* ?-/()= '(2 (; ?' ;,;*);2. W* *+*,* 0'(0 9* 2'-:+; * (+* 0- +*)0'*) 0'* /(0:0= -@+* -@ -: -+?= -0@-+- )-9 0'(0 0'* *:+(0-= ;2)?*)0,* '(2 **) */-,*; 90' *@@*?0 @-/ A+ 1 $&&8 (;;*; M. S(09(+*<(. S(09(+*<(. HDFC S0();(; L@* -@@*2 -0' +@* )2:()?* )2:()?* -+?*2 (2 9*++ (2 *)2-) -;:?02 -) ( :)0 +)<*; +(0@-/ (2 (+2- 0'* ?-),*)0-)(+ 90' -@02 +(0@-/.
O,* 5&Q -@ 0'* 2:/ (22:*; (22:*; (2 -) M(?' 31 $&&8 2 ) *2*?0 -@ )-) :)0+)<*; :)0+)<*; -+?*2. -+?*2. O,* 3&Q -@ @:);2 :);* /()(*/*)0 (* ) *2*?0 -@ )-)+)<*; :2)*22 9'?' *@+*?02 0'* (+()?*; --< *09**) ?-),*)0-)(+ (); :)0+)<*; :2)*22 ) 0'* 0-0(+ -0@-+- -@ 0'* ?-/()=.
T'* ?-/()=2 )(0-)(+ *+(0-)2'2 90' +(* :+? (); ,(0* 2*?0- ()<2 '(,* (+2'*+*; 0 *(?' -:0 0- ( +(* ):/* -@ ?:20-/*2 (?-22 0'* ?-:)0=. T'* ?-/()= +()2 0@:0'* 20*)0'*) 0'*2* *+(0-)2'2 0'-:' 0'* )0-;:?0-) -@ -;:?02 2*?(++= ;*2)*; @- 0'2 ?'())*+.
HDFC S0();(; L@* ?-)0):*2 0- '(,* -)* -@ 0'* 9;*20 *(?'*2 (/-) )*9 )2:()?* ?-/()*2. T'* ?-/()= 20*)0'*)*; 02 ):/* -@ -@@?*2 @-/ 1&3 0- 5!$ (?-22 0'* ?-:)0= ) +*22 0'() 3 =*(2. T'-:' 0'*2* -@@?*2 0'* ?-/()= 0-;(= 2*,?*2 ?:20-/* )**;2 ) -,* !$6 ?0*2 (); 0-9)2. T'* ?-/()= (+2- )?*(2*; 02 ;*0' ) *720) /(<*02 = )?*(2) 02 F)()?(+ C-)2:+0()0 20*)0' @-/ !4&&& (2 -) M(?' 31 $&&! 0- 145&&& 4!
(2 -) M(?' 31 $&&8. T'** '(2 **) ( ':* >:/ -@ 3&&Q -,* 0'* +(20 3 =*(2 ) 0'* ):/* -@ 02 F)()?(+ C-)2:+0()02 9'- '(,* B:(+@*; 0- *?-/* /*/*2 -@ 0'* *20-:2 M++-) D-++( R-:); T(+* MDRT C+:. T'* 20*)0' -@ MDRT B:(+@*; /*/*2 '(2 -)* : 0- 4#6 (2 -) D*?*/* 31 $&&!.
A2 (()20 0'* *:+(0-= *B:*/*)0 -@ 90) 18Q -@ (++ -+?*2 ) :(+ (*(2 HDFC S0();(; L@* '(2 22:*; -,* $1!&&& -+?*2 (??-:)0) @- $3Q -@ (++ -+?*2 22:*; ;:) $&&!&8. A;;0-)(++= ;:) $&&!&8 HDFC S0();(; L@* '(2 ?-,**; 513$6 +,*2 :);* 0'* 2-?(+ 2*?0- ?(0*-= (2 (()20 0'* *B:*/*)0 -@ $5&&& +,*2. O,*(++ 0'* ?-/()= '(2 ?-,**; -,* #5#&&& +,*2 ;:) 0'* =*( *);) M(?' 31 $&&8.
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
48
FUTURE PLANS HDFC Stan!ar! Li%e< p#an& IPO in .=
M:/( M:/( HDFC '(2 --<*; ( -@0 -@0 -@ (-:); R2 1$& ? ) ( R2 $&& ? 0()2(?0-) 0()2(?0-) ),-+,) ),-+,) 2(+* -@ !.15Q 20(<* ) HDFC S0();(; L@* 0- 02 %02' (0)*. T'* -/-0*2 -@ HDFC S0();(; L@* '(,* 2(; (+2- 2(; 0'(0 0'*= 0'* = 9++ ;+:0* 20(<* 0'-:' () IPO *@-* $&&#.
Ne) HDFC Stan!ar! Li%e po#i+$
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
4#
CHAPTER J
5&
CAREER PATH IN HDFC SLIC HDFC Stan!ar! Li%e In&uran+e Compan$ Lt!8 2 -)* -@ I);(2 +*(;) ,(0* )2:()?*
?-/()*2 9'?' -@@*2 ( ()* -@ );,;:(+ (); -: )2:()?* 2-+:0-)2 (); -,;) 0'* ?(** --0:)0*2 0- 02 */+-=**2. I0 2 ( >-)0 ,*)0:* *09**) H-:2) D*,*+-/*)0 F)()?* C--(0-) L/0*; HDFC L0;. I);(2 +*(;) '-:2) @)()?* )200:0-) (); ( G-: C-/()= -@ 0'* S0();(; L@* UK. HDFC (2 -) D*?*/* 31 $&&! '-+;2 !$.38 * ?*)0 -@ *B:0= ) 0'* >-)0 ,*)0:*.
CAREER PATH C'anne# De"e#opment Department
Sa#e& Department
Area Manager 4AM6
Territor$ Manager 4TM6
C'anne# De"e#opment Manager 4CDM6
*u&ine&& De"e#opment Mana er *D *DM
C'anne# De"e#opment Ee+uti"e CDE
Sa#e& De"e#opment Manager 4SDM6
Finan+ia# Con&u#tant 4FC6
Re+ruitment Con&u#tant 51
T'** C(* T' C(** * P( P(0' 0' ) HDF HDFC C Stan!ar Stan!ar! ! Li%e In&ura In&uran+e n+e Comp Compan$ an$ Lt! Lt!88 /()+= /()+= '(2 09-*(0-)2 ) 02 (++ ()?'*2. HDFC Stan!ar! Li%e In&uran+e In&uran+e Compan$ Lt!8 '(2 ;,;*; 02 -*(0-) )0- 0909- ;*(0/*)02 @- 0'* *00* *00* /()(*/*)0. T'*2* ;*(0/*)02 (*
C'anne# De"e#opment Department
18 Area Area Mana Manage ger& r& /8 C'ann C'anne# e# De De"e# "e#op opmen mentt Manag Manager& er& -8 C'anne# C'anne# De"e#op De"e#opment ment Ee+ut Ee+uti"e& i"e& >8 Re+ru Re+ruit itme ment nt Con&u Con&u#ta #tant nt
Sa#e& Department
18 Terr Territ itor or$ $ Mana Manage gerr /8 *u&in *u&ine& e&&& De"e#o De"e#opm pment ent Mana Manager ger&& -8 Sa#e& Sa#e& De"e De"e#o #opme pment nt Man Manage ager& r& >8 Finan Finan+i +ia# a# Con&u# Con&u#tan tant& t&
Channel Development Department
Channel Development Department is department which plays a major role in the organization. This department is engaged in recruiting the effective and efficient FCs for the organization so the people they are recruiting is capable to bring the business for the organization and fulfill the organizat organizationa ionall goals goals and objectiv objectives. es. Recruit Recruiting ing the FCs not only task for the channel channel developm deve lopment ent department department but to provide provide the IRDA IRDA training training to the selected selected candidat candidatee and preparing for the IRDA exams for getting the IRDA license. After getting the IRDA license a candidate is able to sell the insurance product and become the Financial Consultant, and he/she transferred to the sales department for the further process.
5$
Role of CDMs & CDEs
1. Team building The first step for any any CDM is make a team team for the recruitment recruitment process. process. A
CDM can use the different resource for the recruitment like Recruitment Consultants, Project Trainees,, E2E vendors & RPs. Through these Trainees these resource of recruitment recruitment a CDM can move for the further process. 2. Training & Induction The next step is to provide the training & induction programs for his/her team (i.e. recruitment resource) and he/she should has to do field work with his/her team. 3. Planning & Implementation of Lead Generation Activities. A CDM required minimum
one BOP per week, he can use the canopy, road shows, BTL activities as well for better recruitment for the organization. 4. Resource Motivation and Drive.
One Vendor Review meet per Week ( Channel Development Manager to Review) One Vendor Meet per Month( AM-CD to Address) Felicitation & Rewards to top performers 5. IRDA Training & Examination A CDM has to arrange FC’s 50 hours training tracking
through LC & RC’s. and IRDA Examination Tracking through LC & RC’s and increasing I/O Ratio. 6. MIS & Documentation A CDM keeps the records records of documentation documentation of vendor vendor contracts
& payment modes and MIS on recruitment & licensing Of FC BM/TM wise Keeping an Eye on first Business track,activisation through LC and HO Biz Update. 7. Relationship Management at Local Level A CDM has to be regular branch visits to keep the better relationship with local level: •
Relationship Management( RM,TM,BM,SDM & Ops)
•
Allocation of FC’s through TM/BM Retail
•
FC Recruitment, Licensing & Business Updates to Retail functions
•
Updating Ops-Agency Co-Ordinator on Process Changes
8. Checking Quality Parameters •
Q Score
•
Q Score >3 is not allowed
•
FC Pre Login Interview Sheet
53
•
Fulfillment of RI documents
9. Recruitment Activity Monitor •
Ensure you update RAM daily
•
100 % adherence
Sales Department
Saless Departm Sale Department ent is the most importa important nt departm department ent for any organiza organization tion,, without without it no organization organiza tion move further. further. All the business is depends depends on the sales department department and all the operations are done for promoting the sales. So i.e. the better management and better sales executivee are require for increasing executiv increasing the sale of Insurance produc products ts (Insurance Poli Policies). cies). The Territory Manager Manager monitors monitors the branch and all the BDMs BDMs are the subordinate subordinate of him. TM keeps the eyes on all the activities activities or a branch and his/her his/her subordinates subordinates like BDMs, SDMs, CDMs, FCs FCs and others. The Channel Channel Developme Development nt department department helps helps in recruiting recruiting the best best Financial Consultant to the organization so he/she would be able to take more business (large amount of Premiums) Premiums) and helps in achieving the organi organizational zational goal. After getting the IRDA licence FCs are transferred to sales department from cha))*+ ;*,*+-/*)0 ;*(0/*)0 :);*
;@@**)0 ;@@* *)0 SDM2 " %DM2. %DM2. T'*) 2(+*2 ;*( ;*(0/*)0 0/*)0 -,;*2 -,;*2 0'*/ -;:?0 -;:?0 (); -0'* 0()) 0()) 9'?' ?() /(<* 0'*/ 0- - ) 0'* /(<*0 (); 0- 2*++ 0'* )2:()?* -+?*2.
*e a Finan+ia# Con&u#tant
%* ( (0 -@ HDFC Standard Life Insurance Company Ltd. and grab the unlimited opportunities and enjoy the reward, recognition and many more
T( )0- () :)+/0*; *()) -0*)0(+
U0+* 2(* 0/* -;:?0,*+=
G*0 N(0-)(+ " I)0*)(0-)(+ R*?-)0-)
I),*20 0/* (); )-0 /-)*=
%:+; 20-)* (); +@*+-) *+(0-)2' 54
R*),*)0 =-: +@*
55
*USINESS DESCRIPTION %* -: C*0@*; F)()?(+ C-)2:+0()0 -) HDFC S0();(; L@* I)2:()?* (2 ( F)()?(+ C-)2:+0()0 (); '*+ ()(+=* =-: ?:20-/*2 @)()?(+ )**;2 -,;* ?:20-/*; @)()?(+ 2-+:0-)2 0- *(?' -)* (); ?-);:?0 *,*92 -) ( *:+( (22 0- <** =-: ?:20-/*2 -) 0(?<. A+-) 90' *) ( *(0 ?(** /-,* =-: *0 (22-?(0*; 90' HDFC S0();(; L@* I)2:()?* I);(2 M-20 R*2*?0*; P,(0* L@* I)2:()?* C-/()=. W* (0 HDFC S0();(; L@* (+2-@@* =-: :)/(0?'*; 2:-0 90' ,(-:2 0()) -(//*2 0- '*+ =-: *7?*+ ) =-: *);*(,-:. A *(0 ?(** /-,* ) *,*= 9(= *- ),*20/*)0 0'** 2 )- 20(0: ?(0(+. Y-: ?() 9-< @:++0/* - (00/* ;**);) -) =-: ?-),*)*)?* S:)2* );:20= S:-0 *,*= 20* -@ 0'* 9(= A0 HDFC S0();(; L@* 0()) 2 () )'**)0 *+*/*)0 -@ -: 2:-0 2=20*/ (0 )*70( ?-20 @- -: )*9 F)()?(+ C-)2:+0()02 C-) 2:+0()02 E?CELLENT OPPORTUNITY •
-) HDFC Stan!ar! Li%e In&uran+e (2 ( Finan+ia# Con&u#tant (); *() ( *9(;) ?(**
•
F#ei#e )or, timing& Y-: ?() 9-< 9'*)*,* =-: +<*. Y-: ?() 9-< @:++0/* -
(00/* ;**);) -) =-: ?-),*)*)?*. H-9*,* 0'* 0/* =-: ),*20 9++ ;*0*/)* =-: 2:??*22 •
An$ one +an Koin Y-:) (;:(0*2 H-:2*9,*2 R*0*; P*2-))*+ S*+@*/+-=*; -
W-<) P-@*22-)(+2. •
?(0(+ (+ *B:*;. %* =-: -9) -22 90' @+*7+* Bero In"e&tment T'** 2 )- 20(0: ?(0 9-<) *),-)/*)0 :)+/0*; *()) -0*)0(+ (); --0:)0*2 0- * (0 -@ ( 9-+; ?+(22 2(+*2 0*(/.
•
Attra+ti"e Remuneration C-/()= -@@*2 *7?*++*)0 ?-//22-)2 (9(; (); *9(;2
@-
0'*
*@-/*2.
Y-: '(,* :)+/0*; *()) -0*)0(+. C-//22-) 20:?0:* 2 *00= '();2-/* (); 2 154&Q (); *)*9(+ ?-//22-) -@ 5Q 2*?-); =*( -)9(;2 0++ 0'* -+?= 2 ) @-?*. 56
•
Certi%i+ate $ IRDA Y-: 9++ *0 9-+; ?+(22 0()) @** -@ ?-20 (); ?*0@?(0-) =
I)2:()?* R*:+(0-= D*,*+-/*)0 A:0'-0=.
•
P*@*? @*?02 02 ==-: : <)-9+* <)-9+*;* ;* (-:0 (-:0 0'* )2:()?* )2:()?* );:20= );:20= (2 9*++ 9*++ (2 -: TRAI TR AININ NING7 G7 P* -;:?02
•
IRDA Training7 Training7 P*(*2 =-: @- =-: ?(** (2 ( F)()?(+ C-)2:+0()0 (); *)(+*2
=-: 0- (22 0'* IRDA *7(/)(0-) *(2+= •
Di&'a Training7 H-)*2 =-: 2*++) 2<++2 *)(+*2 =-: 0- :);*20(); ?:20-/* )**;2
(); -,;* )**;(2*; )2:()?* 2-+:0-)2 •
A!"an+e! A!"an+e ! Training7 Training7 U(;*2 =-: ?((+0= (); <)-9+*;* 0'-:' 2-'20?(0*;
0()) -(/2 ?:20-/2*; @- 0'* ?'()) 9-+; -@ @)()?(+ -;:?02 (); /(<*02
DESIRED PROFILE@ Age@ 12 Yr& to J Yr& E!u+ation@ Interme!iate or more Eperien+e@ Not Man!ator$ T$pe o% 5o@ Fu## Time or Part Time
5O* DES DESCRIPT CRIPTION ION FOR FI FINANCI NANCIAL AL CO CONSUL NSULTANT TANTS S Pre &a#e& ro#e •
I;*)0@=) -2*?0,* ?+*)02.
•
M**0) -2*?0,* ?+*)02.
•
U);*20();) 0'* )**; -@ 0'* ?+*)0.
•
P*2*)0) 2-+:0-)2 0- ?+*)0.
•
C+-2) 2(+*2.
Po&t &a#e& ro#e •
T(<) 1$ *@**)?*2 @-/ 0'* ?+*)0 5!
•
P-, -,; ;) ) 0 0/ /*+ *+= = :;( :;(0* 0*22 0- 0' 0'** ?+* ?+*)0 )0 @@- /( /() )0( 0() )) ) L@* L@*++-) ) *+(0-)2'.
58
CHAPTER 0
5#
RECR RE CRUI UITM TMEN ENT T PROC PROCES ESS S OF FC& F++ : -@ A*)?= @-/
IRDA T()) 1&& '2 IRDA E7(/
F(+
P(22
E70
P-;:?0 T())
T(;0-)(+ P.
ULIP P-;:?0
I)0*)(+ A22*22/*)0
F(+
P(22
E70
C*0@?(0-)
3HAT ARE THE ROLES OF A FINANCIAL CONSULTANT
6&
Meet peop#e an! pre&ent &er"i+e& Un!er&tan! t'eir %inan+ia# nee!& Cu&tomie Li%e In&uran+e P#an& Pro"i!e e%%i+ient a%ter7&a#e &upport He#p +u&tomer& prote+t t'eir #i%e&t$#e&< Rea#ie t'eir !ream& an! enKo$ t'eir #i"e&
HDFC Standard Life Insurance Company Ltd. the World of Opportunities
HDFC Stan!ar! Li%e 9*+?-/*2 =-: ) 0'* 9-+; -@ --0:)0*2 HDFC SLIC 2 -,;)
0'* *(0 --0:)0*2 0- 02 */+-=**2 (); 02 C(** P(0' ) HDFC 2 0'* ?-/*00,* *;* ) 0'2 ?-/*00,* ?-/*00,* *(. T'* HDFC SLIC '(2 *(0 --0:)0*2 --0:)0*2
Our Team T'e Opportunitie& C'oo&ing t'e rig't p#a+e+ompan$ Re)ar!& Re+ognition an! re&pe+t Support %un+tion •
Training
•
Mar,eting
•
Sa#e&
Un#imite! Earning&
61
Our Team HDFC HD FC Stan Stan!a !ar! r! Li%e Li%e In In&u &uran ran+e +e Compa Compan$ n$ Lt!8 Lt!8 '(2 @)*20 @)*20 0*(/ 0*(/ -,* -,* !&&& !&&&& & FC2 FC2
F)()?(+ F)() ?(+ C-)2:+0()0 C-)2:+0()02 2 ?-/2*2 ?-/2*2 -@ *0*; *0*; *2-)2 *2-)2 P-@*22P-@*22-)(+2 )(+2 %-<*2 %-<*2 '-:2*9,*2 '-:2*9,*2 20:;*)02 E)0**)*:2 %:2)*22/*) C'(0*; A??-:)0()02 (); 2(+(*; *2-)2 9'?' 2 -,;) 0'* ?-/*00,* (;,()0(* 0- 0'* -()(0-) 0- ?-/*0* 02 ?-/*00-2 ) 0'* )2:()?* 2*?0- (2 ?-/*00,* ':/() *2-:?*.
OUR TEAM COMPRISES OF
Retire! Per&on& Pro%e&&iona#&
Sa#arie!
Fine&t Team O% o"er
*ro,er&
C'arte! A++ountant&
0.<... FC& Hou&e)i"e& Stu!ent&
6$
Entrepreneur& *u&ine&&men
T'e Opportunitie&
HDFC SLIC 2 -,;) 0'* --0:)0*2 )-0 -)+= @- 0'* +/0*; *-+* 0'* HDFC SLIC 2 -,;) 0'* 9-+; 9;* --0:)0*2 0- (++ *-+* 0- 2:-0 0'* @(/+= )?-/* @)()?(+ I);**);*)?* 20(0 :2)*22 90' *- ),*20/*)02 *7**)?* ) 0'* F)()?(+ ;-/() )9-< 9< *2 *22: 2:* * 2: 2: +* +*/* /*)0 )0 ) )?-/ ?-/* * ?-/ ?-/+* +*0* 0*; ;, ,* *2 2@ @*; *; -;: -;:?0 ?0 -0 -0@@-+ +- - +@* +@*++-) ) *+(0 *+(0-)2 -)2' '2 2 :+; :+; *+(0 *+(0-)2 -)2' '22 90' 90' ( )-+* )-+* ?(:2* ?(:2* 0/* 0/* @+*7 @+*7+ +0= 0= (); /()= /()= /-* /-* --0:)0*2. HDFC SLIC -,;) --0:)0*2 0-
3omen •
S:+*/*)0 @(/+= )?-/*
•
F)()?(+ I);**);*)?*
Young Entrepreneur& •
S0(0 :2)*22 90' ERO ),*20/*)0
•
O9) -22
•
H();2-) *7**)?* ) 0'* @)()?(+ ;-/()
Finan+ia# Pro%e&&iona#&
Supp#ement in+ome
A +omp#ete!i"er&i%ie! pro!u+t port%o#io
*ui#! #i%e#ong re#ation&'ip&
Retire!
Ma,e $our &e+on! inning& &tronger t'an %ir&t
*ui#! re#ation&'ip& )it' a no#e +au&e
63
Finan+ia# In!epen!en+e
C'oo&ing t'e rig't p#a+e+om p#a+e+ompan$ pan$
HDFC Stan!ar! Li%e In&uran+e Compan$ Lt!8 2 -)* -@ I);(2 +*(;) ,(0* )2:()?*
?-/()*2 9'?' -@@*2 ( ()* -@ );,;:(+ (); -: )2:()?* 2-+:0-)2 (); -,;) 0'* ?(** --0:)0*2 0- 02 */+-=**2. I0 2 ( >-)0 ,*)0:* *09**) H-:2) D*,*+-/*)0 F)()?* C--(0-) L/0*; HDFC L0;. I);(2 +*(;) '-:2) @)()?* )200:0-) (); ( G-: C-/()= -@ 0'* S0();(; L@* UK. HDFC (2 -) D*?*/* 31 $&&! '-+;2 !$.38 * ?*)0 -@ *B:0= ) 0'* >-)0 ,*)0:*.
W'= W' = =-: =-: 2'-: 2'-:+; +; >-) >-) 0' 0'** HDF HDFC C Stan!ar! Stan!ar! Li%e In&uran+e In&uran+e Compan$ Compan$ Lt!8 Lt!8 (/-)20 (++ )2:()?* ?-/()*2
HDFC Stan!ar! Li%e In&uran+e Compan$ Lt!8 i& t'e
%ir&t Pri"ate Li%e In&uran+e Compan$ to #i+en&e! $ IRDA Large net)or, o% o"er -.. ran+'e& O"er 1.#a+&8 Sati&%ie! +u&tomer& O"er 0.<... Finan+ia# Con&u#tant& Maimum no8 o% MDRT (ua#i%ier&
Re)ar!&< Re+ognition an! re&pe+t
HDFC HDF C Stan!ar! Stan!ar! Li%e In&uran+ In&uran+ee Compan$ Compan$ Lt!8 2 -,;) 0'* *9(;2 *?-)0-) "
*2*?0 0- 02 @(/+= /*/* @- /-0,(0-) (); 0- ?*(0* 20 -@ 2*+@ *+-)))*22 2- 0'(0 0'* */+-=**2 ?() (+* 0- ,* 0'* -0*)0(+ 0- 0'* ?-/()= (); 0- (?'*,* 0'* -()(0-)(+ -(+2 (); ->*?0,*. F- I)?*(2) 0'* -;:?0,0= -@ 0'* */+-=**2 HDFC Stan!ar! Li%e In&uran+e Compan$ Lt!8 2 -,;) 0'* ;@@**)0 @(?+0*2 0'-:' *9(;2 *?-)0-) " *2*?0
64
Star on Deut C#u %or ne)+omer FC& C#u& #i,e *rone< Si#"er< Go#! Centurion to en'an+e t'e earning& Mont'#$ +onte&t& Topper& C #u Sa#e& Con"ention& at Eoti+ #o+ation& MDRT< COT TOT E#igii#it$
Support Fun+tion
HDFC Stan!ar! Li%e In&uran+e Compan$ Lt!8 '(2 ?*(0*; ( 9-+; ?+(22 2:-0 @:)?0-)2 9'?' '*+ 02 FC2 0- )?*(2* '2 *()). T'-:'0 =-: (* =-: -9) -22 :0 =-: (* )*,*
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
3or#! +#a&& training Support o% numerou& Cu&tomer Conta+t Program& to ai! &a#e& On7%ie#! Support %rom t'e Sa#e& team Strong *ran! Re+ognition /> 'our& Cu&tomer Support Superior Pro!u+t Port%o#io
(Lowest Fund Management Charges)
65
65
Un#imite! Earning&
C-//22-) -) 22:()?* -@ *,*= -+?=. C-//22-) ;*?0+= ?*;0*; ?*;0*; 0- ()< (??-:)0 -@ FC2 90 90') ') 15 ;(=2. T'*2* ?-//22-) ,(*2 @-/ !.54&Q (??-;) 0- +(). *ASIC COMMISSION
F20 =*( C-//22-) (=(+* -) *:+( */:/ ?-),*)0-)(+ -+?*2 22:*; -) - (@0* $120 /(?' $&&!
N(/* -@ 0'* +()
120 =*( ?-//22-)
E);-9/*)0 A22:()?* +()
4&Q 4&Q
M-)*= %(?< +() C'+;*)2 +() T*/ A22:()?* +() L-)* ?-,* T*/ A22:()?* +() P*2-)(+ P*)2-) P+()
4&Q $5Q $5Q !.5Q
RENE3AL COMMISSION@
R*)*9(+ ?-//22-) 9-:+; * (; @-/ 0'* $); =*( -)9(;2 -) *:+( */:/ -+?*2. R*)*9(+ ?-//22-) 2 )-0 (=(+* -) 2)+* */:/ +()2.
N(/* -@ 0'* +()
R*)*9(+ ?-//22-) $); =*(
E);-9/*)0 A22:()?* +() M-)*= %(?< P+() C'+;*)2 +() L-)* ?-,* T*/ A22:()?* P+() T*/ A22:()?* +() P*2-)(+ P*)2-) P+()
-)9(;2 5Q 5Q 5Q 5Q 5Q $Q
66
*ONUS COMMISSION
%-):2 ?-//22-) 9-:+; * (=(+* -) 0'* @20 =*( */:/ *?*,*; (); (;>:20*; -) 0'* *:+( */:/ -+?*2 :);* 0'* @-++-9) +()2 1.E);-9/*)0 A22:()?* P+() $.M-)*= %(?< P+() 3.C'+;*)2 P+() 4.T*/ A22:()?* P+() 5.L-)* C-,* T*/ A22:()?* P+()
%-):2 ?-//22-) 2 )-0 (=(+* -) 0'* 2)+* */:/ +()2 (); -) 0'* -+?*2 22:*; :);* 0'* P*2-)(+ P*)2-) P+() (); (++ U)0 L)<*; P+()2.
%-): %):22 ?-// ?-//22 22-) ) (0* (0* 99-:+ :+; ; ;** ;**); ); -) @ @)( )()? )?(+ (+ ?-)2 ?-)2:+ :+0( 0()0 )0 ?-2 ?-22 2) ) 0'* 0'* /) /)/: /:/ / RNEPR*?*,*; N*0 E@@*?0,* P*/:/ 90') -)* =*(.
P*-;
I) -)* =*(
RNEP
%-):2 ?-//22-) Q -@ 0'* 120 =*( P*/:/
1&&&&& 15&&&& $$5&&&
*?*,*; 5Q 1&Q 15Q
H-9 ;- I *() 2(= R2. $5&&&/ You nee! to &e## Po#i+$ )ort'
R&8 1</<...7
A"erage Premium
R&8 -/<...7
Nee! to &e##
> Po#i+ie&
Nee! to meet at #ea&t 1/ peop#e8
i8e8 1per&on in / !a$&
Art o% Earning
6!
No8 O% Po#i+ie&
> in a mont' 4Year#$ .6
A"erage Premium
R&8 -/<...7$ear#$
In+enti"e Earn
/. in 1&t Year rene)a# >
Epe+te! *u&ine&& Gro)t'
/.
Year
*u&ine&&
Commi&&ion
Rene)a#&
Tota#
1 / >
1J8.. La+ 1=8/. La+ /-8.. La+ /08J. La+ --8.. La+
-/.... -2>... >J.... /... JJ....
7 J>... 1>.2.. /-/2.. ->-/..
-/.... >>2... J..2.. 02>2..
I);?(0,* @:*2
1..-/..
E#igii#it$ Criteria to e+ome a Finan+ia# Con&u#tan Con&u#tantt
Minimum E#igii#it$ Criteria 4An$ - Criteria re(uire!< %ir&t +riteria eing man!ator$6
Age @ 12 an! Ao"e E!u+ation @ 1.t'/ or 'ig'er8 Ha& &pent Q - $ear& in t'e +it$ o% +urrent re&i!en+e8 In+ome Q - La,'& per annum8
Pre7re(ui&ite& re(uire! to e+ome a Finan+ia# Con&u#tant
S'ou#! un!ergo IRDA Training %or . 'r&8 S'ou#! Pa&& t'e pre7re+ruitment eam +on!u+te! $ In&uran+e In&titute o% In!ia8
68
Li+en&ing Pro+e&&
Step 1 @ Regi&tration Step / @ IRDA Training Step - @ IRDA Eamination
Do+umentation Re(uire! %%or or A+(uiri A+(uiring ng a Li+en Li+en&e &e For Form& m&
STEP 1 @ REGISTRATION
Agen+$ App#i+ation %orm
Form VA
Eam Form
Agreement Cop$ 4 a## page& to e &igne! $ t'e FC 6
9no) Your Cu&tomer 4 9YC 6 A!!en!um
Supporting Per&ona# Do+ument& re(uire!
= Pa&&port &ie p'otograp'&
Age Proo%
Proo% o% E!u+ation
Proo% o% I!entit$
Proo% o% Re&i!en+e
PAN Car! or PAN App#i+ation
Fee @ R&8 =/ 7 4 O%% Line 6 Fee @ R&8 2/ 7 4 On Line 6
6#
STEP / IRDA TRAINING
A## Can!i!ate& 'a"e to un!ergo an! +omp#ete . 'our& o% IRDA Training8
T$pe& o% Training
18 O%% O%% Line Line 4C#a& 4C#a&&& Room6 Room6 Tra Traini ining ng /8 On Lin Linee Tra Train inin ing g
IRDA Re%re&'er C#a&&e& are +on!u+te! %or t'e FC e%ore t'e IRDA Eam8
STEP - IRDA E?AMINATION
Pre Re+ruitment Eamination +an e !one $ / Mo!e&< 18 On #ine /8 O%% #i #ine
Eam& are +on!u+te! $ In&uran+e In&titute o% In!ia 4III6
!&
CHAPTER 2
!1
RESEARCH METHODOLOGY RESEARCH METHODOLOGY
A++ 0'* @);)2 (); ?-)?+:2-)2 -0()*; (* (2*; -) 0'* 2:,*= ;-)* ) 0'* 9-<) (*( 90') 0'* 0/* +/0. I 0*; 0- 2*+*?0 0'* 2(/+* **2*)0(0,* -@ 0'* 9'-+* -: ;:) /= >- 0()). I '(,* ?-++*?0*; ;(0( @-/ C'(0**; A??-:)0()02 T(7 C-)2:+0()02 %:2)*22/ %:2) *22/() () S'(* %-<*2 L(9=*2 W-<) P-@*22P-@*22-)(+2 )(+2 H-:2* W,*2 (); R*0*; R*0*; P*2-)2 ) P:)*.
18 O*5ECTIVES OF RESEARCH PRO5ECT@
PRIMARY O*5ECTIVES@
T- *?:0 /-* (); /-* F)()?(+ C-)2:+0()0 (); 0- -/-0* 0'* *)*@02 0'-2* (* -,;*; = HDFC S0();(; L@* 0- 02 F)()?(+ C-)2:+0()02 T- @); 0'* ;@@**)0 9(= -@ *?:0) (); 2*+*?0) 0'* F)()?(+ C-)2:+0()02 9'- ?() -;:?* /-* (); @:0@:+ *2:+02. T- 20:;= (9(*)*22 -@ 0'* HDFC S0();(; +@* )2:()?* SECONDARY O*5ECTIVES@
T- ;*0*/)* 0'* )**; (); :-2* -@ F)()?(+ C-)2:+0()0. T- :);*20(); 0'* ;*?;) ?0*( @- *-+* 0- *?-/* F)()?(+ C-)2:+0()0. T- ?-++*?0 (); ()(+=22 0'* )@-/(0-) -@ -2*?0 ?();;(0*2 ) -;* 0- /(<* 0'*/ (*( ) @-)0 -@ /()(*/*)0 2- 0'(0 0'*= ?() * 2*+*?0*; (2 F)()?(+ ?-)2:+0()0. T- -@@* 2:*20-)2 (2*; :-) 0'* @);)2.
/8 RESEARCH PLAN@
18 Pre#iminar$ In"e&tigation@ I) 9'?' ;(0( -) 0'* 20:(0-) 20:(0-) 2:-:);) 2:-:);) 0'* -+*/2 2'(++
* (0'**; 0- (,* (0 Z T'* ?-*?0 ;*@)0-) -@ 0'* -+*/. -+*/. Z A) :);*20();) -@ 02 *),-)/*)0.
!$
/8 Ep#orator$ Stu!$@ T- ;*0*/)* 0'* (-7/(0* (*( 9'** 0'* -+*/ +*2.
- RESEARCH DESIGN@
R*2*(?' 9(2 )0(0*; = *7(/)) 0'* 2*?-);(= ;(0( 0- () )2'0 )0- 0'* -+*/. %= ()(+=) 0'* 2*?-);(= ;(0( 0'* 20:;= (/ 2 0- *7+-* 0'* 2'-0 ?-/)2 -@ 0'* *2*)0 2=20*/ (); /(= ;(0( 9++ '*+ 0- ,(+;(0* 0'* ()(+=22 -@ 2*?-);(= ;(0( *2;*2 -) :)*,*(+) 0'* (*(2 9'?' ?(++2 @- /-,*/*)0.
>8 DEVELOPING THE RESEARCH PLAN@
T'* ;(0( @- 0'2 *2*(?' ->*?0 '(2 **) ?-++*?0*; 0'-:' 2*+@ A;/)20(0-). D:* 0- 0/* +/0(0-) (); -0'* ?-)20()02 ;*?0 *2-)(+ )0*,*9 /*0'-; 2 :2*;. A 20:?0:*; B:*20-))(* 9(2 @(/*; (2 0 2 +*22 0/* ?-)2:/) *)*(0*2 2*?@? (); 0- 0'* -)0 )@-/(0-) *(2* 0- 0(:+(0* (); )0**0. M-*-,* *2-);*)02 *@* 0- ,* ;*?0 ()29*2. I) B:*20-))(*2 -*) *);*; (); ?+-2*;*);*; -0' 0'* 0=*2 -@ B:*20-)2 '(2 **) :2*;.
8COLLECTION OF DATA@
1@ Se+on!ar$ Data@ I0 9(2 ?-++*?0*; @-/ )0*)(+ 2-:?*2. T'* 2*?-);(= ;(0( 9(2 ?-++*?0*;
-) 0'* (22 -@ -()(0-)(+ @+* -@@?(+ *?-;2 )*92 (*2 /(()*2 /()(*/*)0 --<2 *2*,*; )@-/(0-) ) 0'* ?-/()*2 ;(0((2* (); 9*20* -@ 0'* ?-/()=. /@ Primar$ Primar$ !ata@ !ata@ A++ 0'* C'(0**; A??-:)0()02 T(7 C-)2:+0()02 I)2:()?* A*)02 A:0+-() -,;*2 9** *2-)(++= ,20*; (); )0*,*9*;. T'*= 9** 0'* /() 2-:?* -@ P/(= ;(0(. T'* /*0'-; -@ ?-++*?0-) -@ /(= ;(0( 9(2 ;*?0 *2-)(+ )0*,*9 0'-:' ( 20:?0:*; B:*20-))(*.
J8 SAMPLING PLAN@
S)?* 0 2 )-0 -22+* 0- 20:;= 9'-+* :),*2* 0 *?-/*2 )*?*22(= 0- 0(<* 2(/+* @-/ 0'* :),*2* 0- <)-9 (-:0 02 ?'((?0*20?2.
!3
•
Samp#in Sam p#ing g Unit&@ Unit&@ C'(0**; A??-:)0()02 T(7 C-)2:+0()02 L(9=*2 %:2)*22 M()
P-@*22-)(+2 (); H-:2* W,*2 -@ D*+'. •
Samp#e Te+'ni(ue@ R();-/ S(/+).
•
Re&ear+' In&trument@ S0:?0:*; :*20-))(*.
•
Conta+t Met'o!@ P*2-)(+ I)0*,*9.
!4
CHAPTER =
!5
DATA ANALYSIS< INTERPRETATION PRESENTATION 18Your Age TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent& 1
18$3 Y*(2
>.
/.
/ >
$4$# Y*(2 3&35 Y*(2 35 " (-,* T-0(+
0. J. -. /..
- -. 1 1.. %(2* $&& *2-);*)02
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ $&Q
*2-);*)02 (* (* 18 0- $3 =*(2.
➢ 35Q
*2-);*)02 (* (* $! 0- $# =*(2.
➢ 3&Q
*2-);*)02 (* (* 3& 0- 35 =*(2.
➢ 15Q
*2-);*)02 (* (* 35 0- (-,* =*(2.
!6
$. Marita# &tatu&
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
M(*; U)/(*; T-0(+
1 /
1>. J. /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ !&Q
*2-);*)02 (* /(*;.
➢ 3&Q
*2-);*)02 (* :)/(*;.
0. -. 1.. %(2* $&& *2-);*)02
!!
38 E!u+ationa# ua#i%i+ation
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
U);* (;:(0* G(;:(0* P-20 (;:(0* T-0(+
1 / -
. 2. 0. /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ $5Q
*2-);*)02 (* U);* (;:(0*.
➢ 4&Q
*2-);*)02 (* G(;:(0*.
➢ 35Q
*2-);*)02 (* P-20 (;:(0*.
/ >. - 1.. %(2* $&& *2-);*)02
!8
-8 Numer Numer O% O% Year& Year& Are You in De#'i De#'i TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
L*22 0'() @,* =*(2 M-* 0'() @,* =*(2 T-0(+
1 /
02 1// /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 3#Q
*2-);*)02 (* ) P:)* 2 +*22 0'() @,* =*(2.
➢ 61Q
*2-);*)02 (* ) P:)* 2 /-* 0'() @,* =*(2.
-= J1 1.. %(2* $&& *2-);*)02
!#
8 Your O++upation
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
%:2)*22 P-@*22-) S*,?* T-0(+
1 / -
>. 1.2 / /..
/. > /J 1..
%(2* $&& *2-);*)02 GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ $&Q
*2-);*)02 O??:(0-) 2 %:2)*22.
➢ $6Q
*2-);*)02 O??:(0-) 2 P-@*22-).
➢ 54Q
*2-);*)02 O??:(0-) 2 S*,?*.
8&
J8 Your annua# 'ou&e'o#! in+ome
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
L*22 0'() $ +(?2 %*09**) $ 0- 5 +(?2 %*09**) 50- 8+(?2 M-* 0'() 8 +(?2 T-0(+
1 /
=2 J/ -. 1. /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 4#Q
*2-);*)02 ()):(+ '-:2*'-+; )?-/* 2 +*22 0'() $ +(?2.
➢ 31Q
*2-);*)02 ()):(+ '-:2*'-+; )?-/* 2 *09**) $ 0- 5 +(?2.
➢ 15Q
*2-);*)02 ()):(+ '-:2*'-+; )?-/* 2 *09**) 5 0- 8 +(?2.
➢ 5Q
*2-);*)02 ()):(+ '-:2*'-+; )?-/* 2 /-* 0'() 8 +(?2.
08 Are $ou a memer o% a +#ug$m,'ana
>= -1 1 1.. %(2* $&& *2-);*)02
81
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
Y*2 NT-0(+
1 /
2> 11J /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 4$Q
*2-);*)02 (* /*/* -@ ( ?+:=/<'()(.
➢ 58Q
*2-);*)02 (* )-0 /*/* -@ ( ?+:=/<'()( .
>/ 2 1.. %(2* $&& *2-);*)02
8$
28 3'at i& $our per+eption aout in&uran+e &e+tor TA*LE Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent& 1 /
H(; (); +:?(0,* H(; :0 )-0
J. 12
-. =
-
*9(;) S/--0' ();
2/
>1
*9(;) N- ;*( T-0(+
>. /..
/. 1.. %(2* $&& *2-);*)02
>
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 3&Q ➢ #Q
*2-);*)02 *?*0-) (-:0 )2:()?* 2*?0- 2 H(; " +:?(0,*.
*2-);*)02 *?*0-) (-:0 )2:()?* 2*?0- 2 '(; :0 )-0
*9(;). ➢ 41Q
*2-);*)02 *?*0-) (-:0 )2:()?* 2*?0- 2 S/--0' " *9(;).
➢ $&Q
*2-);*)02 *?*0-) (-:0 )2:()?* 2*?0- 0'(0 0'*= '(,* )- ;*(.
=8 Do $ou ,no) aout HDFC Stan!ar! Li%e In&uran+e
83
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
Y*2 NT-0(+
1 /
1J> -J /..
2/ 12 1.. %(2* $&& *2-);*)02
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 85Q
*2-);*)02 (* <)-9) (-:0 HDFC S0();(; +@* )2:()?*.
➢ 15Q
*2-);*)02 (* )-0 <)-9) (-:0 HDFC S0();(; +@* )2:()?*.
84
1.8 Do $ou 'a"e an$ In&uran+e Po#i+$
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
Y*2 NT-0(+
1 /
1J. >. /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 8&Q
*2-);*)02 '(,* )2:()?* -+?=.
➢ $&Q
*2-);*)02 ;- )-0 '(,* '( ,* )2:()?* -+?=.
2. /. 1.. %(2* $&& *2-);*)02
85
118 Name o% In&uran+e Compan$
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
LIC ICICI HDFC SLIC OTHERS T-0(+
1 /
1.> 1J 2 -/ 1J.
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 65Q
*2-);*)02 (* )2:*; = LICI.
➢ 1&Q
*2-);*)02 (* )2:*; = ICICI.
➢ 5Q
*2-);*)02 )2:*; = HDFCSLIC.
➢ $&Q
*2-);*)02 )2:*; = OTHERS.
1/8 Do $ou 'o#! an$ #i+en&e o% an$ in&uran+e +ompan$ TA*LE
J 1. /. 1.. %(2* 16& *2-);*)02
86
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent& 1 /
Y*2 N-
0. 1-.
- J
T-0(+
/..
1.. %(2* $&& *2-);*)02
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 35Q
*2-);*)02 (* '-+;) +?*)2* -@ - @ ()= )2:()?* ?-/()=.
➢ 65Q
*2-);*)02 (* )-0 '-+;) +?*)2* -@ ()= )2:()?* ?-/()=.
8!
1-8 Are $ou &ati&%ie! )it' t'e +ompan$
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
Y*2 NT-0(+
1 /
>/ /2 0.
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 6&Q
*2-);*)02 (* 2(02@*; 90' 0'* )2:()?* ?-/()=.
➢ 4&Q
*2-);*)02 (* )-0 2(02@*; 90' 0'* )2:()?* ?-/()=.
J. >. 1.. %(2* !& *2-);*)02
88
1>8 Do $ou ,no) aout HDFC Stan!ar! Li%e In&uran+e re+ruitment po#i+ie& re#ate! to %inan+ia# +on&u#tant
TA*LE
Sr8 No8
Categor$
No8 o% Re&pon!ent&
Per+entage
1 /
Y*2 NT-0(+
2/ 112 /..
>1 = 1.. %(2* $&& *2-);*)02
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 41Q
*2-);*)02 (* <)-9) (-:0 HDFC S0();(; L@* I)2:()?*
*?:0/*)0 -+?*2 *+(0*; 0- @)()?(+ ?-)2:+0()0. ➢ 5#Q
*2-);*)02 (* )-0 <)-9) (-:0 HDFC S0();(; L@* I)2:()?*
*?:0/*)0 -+?*2 *+(0*; 0- @)()?(+ ?-)2:+0()0.
18 3i## $ou e intere&te! to e+ome Finan+ia# Con&u#tant
8#
TA*LE
Sr8 No8
Categor$
No8 o%
Per+entage
Re&pon!ent&
Y*2 NT-0(+
1 /
J. 1>. /..
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ 3&Q
*2-);*)02 (* )0**20*; 0- *?-/* @)()?(+ ?-)2:+0()0.
➢ !&Q
*2-);*)02 (* )-0 )0**20*; 0- *?-/* *?-/* @)()?(+ ?-)2:+0()0.
-. 0. 1.. %(2* $&& *2-);*)02
#&
1J8 3ou#! $ou #i,e to earn an a!!itiona# in+ome t'roug' a u&ine&& opportunit$ )it' HDFC STANDARD LIFE
TA*LE
Sr8 No8
Categor$
No8 O% Re&pon!ent&
Per+entage
1 /
Y*2 NT-0(+
> J J.
=. 1. 1.. %(2* 6& *2-);*)02
GRAPH
Interpretation
F-/ 0'* 0(+* (); (' (-,* 0 ?() * 2**) 0'(0 ➢ #&Q
*2-);*)02 (* )0**20*; 0- *() (;;0-)(+ (; ;0-)(+ )?-/*.
➢ 1&Q
*2-);*)02 (* )-0 )0**20*; 0- *() (;;0-)(+ )?-/*
#1
CHAPTER 1.
#$
S3OT ANALYSIS HDFC (); S0();(; L@* ?(/* 0-*0'* @- ( -22+* >-)0 ,*)0:* 0- *)0* 0'* +@* I)2:()?* /(<*0 ) ():(= 1##5. I0 9(2 ?+*( @-/ 0'* -:02*0 0'(0 -0' ?-/()*2 2'(*; 2/+( ,(+:*2 (); *+*@2 (); ( 20-) *+(0-)2' B:?<+= @-/*;. I) O?0-* 1##5 0'* ?-/()*2 2)*; ( 3=*( >-)0 ,*)0:* (**/*)0.
18 STRENGTH
1. D-/*20? /(* -@ HDFC 2:-0*; = P:;*)0(+2 )0*)(0-)(+ /(* 2 20*)0' -@ 0'* ?-/()=. $. S0-) (); 9*++ 2*(; )*09-< -@ B:(+@*; )0*/*;(*2 (); 2(+*2 *2-). 3. S0-) ?(0(+ (); *2*,* (2*. 4. T'* ?-/()= -,;*2 ?:20-/* 2*,?* -@ 0'* ''*20 -;*. 5. H:* (2<*0 -@ -;:?0 ()* 9'?' (* 2:0(+* 0- (++ (* (); )?-/* -:2. 6. L(* --+ -@ 0*?')?(++= 2<++*; /()-9* 90' ) ;*0' <)-9+*;* (); :);*20();) -@ 0'* /(<*0. !. T'* ?-/()= (+2- -,;*2 ))-,(0,* -;:?02 0- ?(0* 0- ;@@**)0 )**;2 -@ ;@@**)0 ?:20-/*2.
/8 3EA9NESS
1. H*(,= /()(*/*)0 *7*)2*2 (); (;/)20(0,* ?-202. $. L-9 ?:20-/* ?-)@;*)?* -) 0'* ,(0* +(=*2. 3. P-- *0*)0-) *?*)0(* -@ 0*; : (*)02.
-8 OPPORTUNITIES
1. I)2:(+* -:+(0-) A??-;) 0- ING -)+= 1&Q -@ 0'* -:+(0-) 2 )2:*; 9'?' **2*)02 ** 2*)02 (-:); (-:); 3&Q -@ 0'* )2:(+* )2:(+* -:+(0-). -:+(0-). T'2 2:*202 2:*202 /-* 0'() 3&&/ *-+* 90' 0'* -0*)0(+ 0- := )2:()?* */() :))2:*;. $. T'** T'** 9++ 9++ * )@+-9 )@+-9 -@ /()(* /()(*( (++ (); @ @)()? )()?(+ (+ *7*0 *7*02* 2* @-/ @-/ 0'* 9-+; 9-+;22 +*(;) +*(;) )2:()?* /(<*02. F:0'* 0'* :;*) -@ *;:?(0) ?-)2:/*2 9++ (+2- * 2'(*; (/-) /()= +(=*2.
#3
3. I)0*)(0-)(+ ?-/()*2 9++ '*+ ) :+;) 9-+; ?+(22 *7*02* ) +-?(+ /(<*0 = )0-;:?) 0'* *20 +-(+ (?0?*2.
>8 THREATS
1.O0'* P,(0* I)2:()?* C-/()*2 A+2- ,=) F- T'* S(/* :))2:()?*; P-:+(0-). $.% P:+? S*?0* )2:()?* C-/()*2 L<* LIC I);( N(0-)(+ )2:()?* C-/()= L0; O*)0*; I)2:()?* L0; N*9 I);( A22:()?* C-/()= L0; A); U)0*; I)2:()?* C-/()= L0;. P*-+* T:20 T'*/ A); - 0- 0'*/ /-*. 3.P-(?') -@ C:20-/* = -0'* ?-/()*2. 4.M-20 P*-+* ;-)-0 :);*20(); 0'* )**; - (* )-0 9++) 0- 0(<* )2:()?* -+?*2 ) *)*(+.
#4
CHAPTER 11
#5
CONCLUSIONS HDFC S0();(; L@* 0'* )2:()?* (/ -@ HDFC 2 *7*?0*; 0- - -) 20*(/. P-/-0*; = HDFC " S0();(; L@* (+*(;= '(2 --; ):/* -@ */+-=**2 -) -(; (); 2 *?:0) F)()?(+ C-)2:+0()02 '*(,+= 0- 0(<* 0'* '*(;?-:)0 0- /()= /-*. I0 2 -) 0'* / -@ )?*( )? *(2) 2) 0 022 ?+*)0 ?+*)0 0'-:' 0'-:' 02 (00(? (00(?0, 0,** 2?'*/* 2?'*/*22 (); -@@*. -@@*.
T'* ->*?0 ->*?0 --0 --0:) :)0* 0*22
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
T'2 (?0,0= /:?' (00(?0 :)*/+-=*; *-+* (2 @- 0'*/ ( 2-:?* -@ )?-/* 2 ( *(0 '*+ @- ;*,*+;*,*+-) ) 0'** 0'** @:0:* @:0:*.. C-/()= C-/()=2 2 -/-0 -/-0-) -)(+ (+ (?0 (?0, ,0* 0*22 @- *?: *?:0) 0) F)()? F)()?(+ (+ C-)2:+0()0 C-)2:+ 0()0 (* (+2- ,*= +*22. +*22. S- (0 +(20 0'* ?-)?+:2-) ?-)?+:2-) 2 0'(0 0'** 0'** 2 0-:' ?-/*00?-/*00-) ) ('*(; ('* (; @- @- 0' 0'** ?-/() ?-/()= = @ @-/ -/ 0 022 /(>/(>- ?-/ ?-/*0 *00 0- -22 ) 0*/ 0*/22 -@ ):/* ):/* -@ F)() F)()? ?(+ (+ C-)2:+0() C-)2:+ 0()02 02.. L(20 L(20 :0 )-0 0'* +*(20 I 9-:+; 9-:+; +<* 0- 0'()< HDFC HDFC SLI @- , ,) ) /* () --0:)0= 0- 9-< ) 0'* @*+; -@ F)()?(+ C-)2:+0()0. I '-* 0'* ?-/()= @);2 /= ()(+=22 *+*,()0.
#6
CHAPTER 1/
#!
SUGGESTIONS AND RECOMMENDATIONS F)(++= 2-/* *?-//*);(0-)2 @- 0'* ?-/()= (* (2 @(++-92
T- /(<* *-+* (9(* (-:0 0'* *)*@0 -@ *?-/) HDFC S0();(; L@*2 F)()?(+ C-)2:+0()0 @-++-9) (?0,0*2 -@ (;,*02*/*)0 2'-:+; * ;-)* 0'-:' 18 P)0 M*;(. /8 H-(;) " %())*2.
3. S0(++2 ) T(;* F(*2 4. D20:0-) -@ +*(@+*02 ?-)0()) ;*0(+2 )@-/(0-). 5. C-/()= ?() *?:0 2(+*2 -/-0*2 2- 0'(0 /(7/:/ )@-/(0-) ?() * -,;*; 0- 0'* -0*)0(+ ?+*)0.
%= 2'-9) (;;0-)(+ (;;0-)(+ (); (+0*)(0,* (+0*)(0,* )?-/* 2-:?* 2-:?* (+-) 90' ,(-:2 2?'*/*2 @- F)()?(+ C-)2:+0()0 ) 0'* ?-/()= 2- 0'(0 /-* (); /-* FC ?() * *?:0*;.
F** +@* ?-,* @- *,*= (?0,* F)()?(+ C-)2:+0()0.
D2?-:)0*; (0* */:/ @- 02 @(/+= /*/*2.
M(<* *-+* :);*20(); (-:0 0'* /*()) -@ 0'* IRDA (:0'-(0-) (); 02 ,(+;0=.
C-/()= 2'-:+; -()* 0'* -(/ ) 0'* 2-?*0= 2- 0'(0 *-+* 9++ * (9(* (-:0 0'* ?-/()=
S*((0* 0/* 2+-0 @- W-<) P-@*22-)(+2 H-:2* W,*2 (); R*0*; *-+*.
A*)?= -@ )-)+@* -;:?02 2'-:+; (+2- * -,;*; (+-) 90' +@*.
C-/()= 2'-:+; -*) /-* ()?'*2 ) ;@@**)0 ?0*2
T'* /-0()?* -@ (++()?*2 (); 0*:2 /*()2 0'(0 ?-/()*2 9++ '(,* 0- )0*(0* *+(0*; :0 2*((0* -,;*2 )0- 0'* 2=20*/2 0- *)2:* 2*(/+*22 ;*+,*=.
%:+; 20-) *+(0-)2' 90' )0*/*;(0*2 2:?' (2 (*)02.
A;,*02* (-:0 0'* :(+ /(<*0 (2 0 '(2 ':* -0*)0(+
C*(0* ( -20,* *?*0-) (-:0 )2:()?*
M(<) :?'(2* -@ -+?*2 ( +*22 ?:/*2-/* -?*22
P-/-0* )2:()?* ) ?--(0* '-:2*2 (); ?-++**2.
A00(?0) =-:0' = *;:?(0) (-:0 ''* (0* -@ *0:) (2 ?-/(*; 0- ()< ()<2. 2.
#8
T= 0- 2*++ 0'* +() (??-;) 0- '2 )**; (); )-0 (??-;) 0- 0'* (*)02 ?-//22-).
##
CHAPTER 1-
1&&
*I*LIOGRAPHY T'* @-++-9) ?-/()*2 (); (22-?(0-)2 9* 20*2 9** *@**; 9'+* ?-++*?0) )@-/(0-) :2*; ) 0'* *2*(?'. 1 . INTERNET SOURCE [ '00999.';@?)2:()?*.?-/ [ '00999.--+*.?-.) [ '00999.9<*;(.- [ '00999./-)*= ?-)0-+.?-/ [ '00999.+?);(.?-/ [ '00999.';@?()<.?-/ [ '00999.;();(.- •
'00999.9--;--.?-/(0?+*2;=+()?(**(0'.'0/
•
'000/'(@-;.?-/$&&#&8(*?*22-)--@?(**(0'-)+=@-0'*+:?<=-)*2
$. *OO9SMAGABINES REFFERD
S0:;= G:;* P)?+*2 " P(?0?*2 -@ L@* I)2:()?* %= AIMA.
%--<2 P:+2'*; %= INSURANCE INSTITUTE OF INDIA.
LIFE INSURANCE %= M? G++.
INSURANCEWATCH.
MONEYOUTLOOK.
-8 ARTCLE USED 18 CHOOSING THE RIGHT CAREER PATH Arti+#e $ Mi+'ae# D$#an
'00999.9--;--.?-/(0?+*2;=+()?(**(0'.'0/
1&1
1&$
CHAPTER 1>
1&3
ANNE?URE
HDFC SLIC $61 DEWAN HOUSE AAY ENCLAVE SU%HASH NAGAR NEW DELHI11&&$!
D*( SM(;(/ I (/ ( 20:;*)0 -@ LOVELY SCHOOL OF %USINESS LPU PUNA% (); *2*)0+= ;-) ( /(<* (<*00 2:, 2:,*= *= MAR MARKE KET T RESE RESEAR ARCH CH ON FI FINA NANC NCIA IAL L CONS CONSUL ULTA TANT NTS S FOR FOR HDFCSLIC DELHI. I *B:*20 =-: 0- <);+= @++ 0'* B:*20-))(* *+-9 (); I (22:* =-: 0'(0 0'* ;(0( *)*(0*; 2'(++ * <*0 ?-)@;*)0(+. Name@ ……………………………………………………………………….. A!!re&&@ …………………………………………………………………….. Conta+t No @……………… O……………… M……………………… Cit$@ ………...............Pin@ …………………. State@ ……………………….
. 1. Y-: A* $. E;:?(0-) :(+@?(0-). U);*(;:(0* \
G(;:(0* \
P-20 (;:(0* \
3. M(0(+ S0(0:2. M(*; \
S)+* \
N-. -@ C'+;*) 4. N:/* O@ =*(2 A* Y-: ) D*+'. L*22 0'() @,* =*(2 \
M-* 0'() @,* =*(2 \
5. O??:(0-). %:2)*22 \
P-@*22-) \
S*,?* \
P+*(2* /*)0-) *+-9 0'* 0=* -@ :2)*22-@*22-) : 2)*22-@*22-) =-: (* ) )?(2* -@ 2*,?* +*(2* /*)0-) =-: -()(0-) )(/* (); ;*2)(0-) 6.Y-: ()):(+ '-:2*'-+; )?-/*. ]0'() $ +(?< \ \
%*09**) $ 0- 5 +(?< \
%*09**) 5 0- 8 +(?< \
^0'() 8 +(?<
1&4
!.A* =-: ( /*/* -@ ( ?+:=/<'()( Y*2 \
N- \
I@ =*2 N(/* -@ 0'* ?+: =/<'()( 8. W'(0 2 =-: *?*0-) (-:0 )2:()?* 2*?0- H(; "+:?(0,* \
H(; :0 )-0 *9(;) \
S/--0' "*9(;) \
N- ;*( \
#. D- =-: <)-9 (-:0 HDFC SLIC Y*2 \
N- \
1&.D- =-: '(,* ()= )2:()?* -+?= Y*2 \
N- \
11.N(/* )2:()?* ?-/()= LIC \
ICICI \
HDFC SLIC \
OTHERS \
I@ -0'*2 +*(2* 2*?@= 1$. D- =-: '-+; ()= +?*)2* -@ ()= )2:()?* ?-/()= Y*2 \
N- \
I@ =*2 +*(2* 2*?@= 9'?' ?-/()= R*(2-) 13. A* =-: 2(02@*; 90' 0'* ?-/()= Y*2 \
N- \
R*(2-) 2*?@= 14. D- =-: <)-9 (-:0 HDFC SLIC2 *?:0/*)0 -+?*2 *+(0*; 0- @)()?(+ ?-)2:+0()0 Y*2 \
N- \
15. W++ =-: * )0**20*; 0- *?-/* @)()?(+ ?-)2:+0()0 Y*2 \
N- \
16. W-:+; =-: +<* 0- *() () (;;0-)(+ )?-/* 0'-:' ( :2)*22 --0:)0= 90' HDFC STANDARD LIFE YES \
N- \
Date@
P#a+e@ Signature
1&5
