Claim Adjuster

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Diana Aery H (626) 791- 3954 C (626) 755-8523 [email protected] Work Experience Sr. Material Damage Office Adjuster - 2010 2007

21st Century / Farmers Insurance Company * Review policy to ensure appropriate coverage is in force. * Evaluate first and third party property damage estimates and photos on total l oss vehicles. * Run and Analyze market valuations to determine vehicle values. * Negotiate property damage settlements in accordance with policy and state guid elines. * Secure release of vehicle and prompt resolution of salvage. * Manage rental based on claim status. * Identified "red flags" on theft losses for referral to Special Investigation U nit. * Provide exemplary customer service. * Completed Collision Repair for Office Personnel (CROP) training. Liability / Property Office Adjuster 200 1 - 2007 21st Century Insurance * Responsible for confirming coverage, investigating, negotiating and resolving first and third party claims to conclusion. * Analyzed claims to determine extent of the company's liability. * Secured insured, claimant and witness recorded statements. * Maintain compliance with the Department of Insurance. * Reviewed and evaluated medical and loss wage documentation. * Work directly with attorneys, body shops, and other insurance companies in ord er to settle claims. * Assessed claims for subrogation rights and possible fraud indicators. * Worked Low Impact cases to resolve injury claims based on collision severity. Customer Relations Rep - 2001 21st Century Insurance * Worked "in person" customer relations office for local claim office. * Responsible for policy changes, payments, billing inquires. * Took First Notice of Loss Reports * Provided premium quotes for new business. * Scheduled appointments for Drive In vehicle inspections. Customer Service 1993 - 1997 21st Century Insurance * Provide exceptional customer service by responding to all inbound customer cal ls and written correspondences. * Proactively identify and communicate policy transactions and impact to custome r billing. * Contacted external departments for additional information as necessary to reso lve customer concerns. * Comprehensive knowledge of insurance products, plans and programs. 1997

Computer skills Microsoft word, Excel, Outlook, Internet

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