Claims Adjuster
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Sandra A. Brennan, PCA, CPSR [email protected] ??? 904-315-9909 SUMMARY Energetic, versatile, highly organized and detailed INSURANCE CLAIMS ADJUSTER with more than fifteen years??? experience investigating, estimating and resolving auto, property, casualty, product, worker???s compensation, bodily injury and liability claims, including field experience. Skilled in all aspects including interviewing witnesses, assessing and documenting damage, analyzing reports for inconsistencies, determining liability, negotiating, expediting claims to closure and managing claims completely electronically. Core strengths include: Interpersonal Communications Investigations & Interviews Evaluation of Provisions & Exclusions Analytical & Problem Solving Ability Estimates Education of Policyholders EXPERIENCED THIRD PARTY ADMINISTRATOR ??? FLORIDA LICENSES 4-40 currently working for Worley through Ken Feinberg. ??? Working on BP oil spill related, environmental and business interruption claims in fast-paced, demanding situation to document, investigate and resolve claims in paperless environment. THE CLAIMS SOLUTION, Atlanta, GA 2005 Claims Adjuster Completed multiple temporary assignments: ??? Investigated and closed auto liability claims for Montgomery
Insurance. Took recorded statements, handled total losses and closed the most claims in the unit. Company closed office. ??? Assigned to handle AIG Hurricane Katrina claims throughout Louisiana and Mississippi; assigned claims to adjusters, took losses over the phone, located insured and educated insured on policy coverage. CRAWFORD investigated liability claims for auto dealerships. Promoted to fast-track desk to investigate and administer food poisoning, product liability, slip & fall, robbery and shooting claims for America???s Favorite Chicken, (Popeye???s with minimal reopening. ??? Exceeded insured???s expectations; account renewed annual contract every year. THE CLAIMS SOLUTION, Atlanta, GA 1992???1995 Third Party Administrator Assigned to Norcross Claims; handled non-standard auto claims for state of Tennessee. Investigated losses, determined liability, took recorded statements and handled bodily injuries. Assigned to Atlanta Casualty Insurance; handled Tennessee???s and Indiana???s non-standard auto claims. Assessed liability, extent of claimant???s injuries, established reserves, handled subrogations and arbitrations. Managed repair and salvage process; death claims. Sandra A. Brennan, PCA, CPSR [email protected] ??? 904-315-9909 INSURANCE EMPLOYMENT EXPERIENCE RANGER INSURANCE CO., Atlanta, GA
1976???1979 Field Claims Adjuster Handled tractor trailer, mobile home and LP gas damages and losses, including severe bodily injury and death claims for entire Eastern U.S. Prepared files for litigation. GEORGIA GENERAL ADJUSTMENT BUREAU 1975???1976 Third Party Administrator, Atlanta, GA Managed and investigated field auto claims for GEICO. LIBERTY MUTUAL, Atlanta, GA 1973???1975 Claims Representative Managed, investigated and settled auto and minor liability claims and subrogation. ADDITIONAL EMPLOYMENT EXPERIENCE T. GREGORY IMPORTS, St. Augustine, FL 2005???2009 Store Manager Opened, managed and grew home d??cor store to $1M+ in sales, with staff of five employees. Independent Sales Representative, Atlanta, GA 2000???2005 Sold ladies??? jewelry and accessory manufacturer???s product lines to high-end, specialty boutiques in 7 southeastern states. HOUSEHOLD MANAGER & PRE-SCHOOL TEACHER 1980???1992 Managed house, raised children and worked as school teacher. Maintained
insurance knowledge by reading industry publications. EDUCATION CENTRAL INSURANCE SCHOOL, Clearwater, FL Professional Claim Adjuster (PCA) & Certified Professional Service Representative (CPSR) THE ART INSTITUTE OF ATLANTA, Atlanta, GA Associate of Arts, Merchandising & Retailing
Insurance. Took recorded statements, handled total losses and closed the most claims in the unit. Company closed office. ??? Assigned to handle AIG Hurricane Katrina claims throughout Louisiana and Mississippi; assigned claims to adjusters, took losses over the phone, located insured and educated insured on policy coverage. CRAWFORD investigated liability claims for auto dealerships. Promoted to fast-track desk to investigate and administer food poisoning, product liability, slip & fall, robbery and shooting claims for America???s Favorite Chicken, (Popeye???s with minimal reopening. ??? Exceeded insured???s expectations; account renewed annual contract every year. THE CLAIMS SOLUTION, Atlanta, GA 1992???1995 Third Party Administrator Assigned to Norcross Claims; handled non-standard auto claims for state of Tennessee. Investigated losses, determined liability, took recorded statements and handled bodily injuries. Assigned to Atlanta Casualty Insurance; handled Tennessee???s and Indiana???s non-standard auto claims. Assessed liability, extent of claimant???s injuries, established reserves, handled subrogations and arbitrations. Managed repair and salvage process; death claims. Sandra A. Brennan, PCA, CPSR [email protected] ??? 904-315-9909 INSURANCE EMPLOYMENT EXPERIENCE RANGER INSURANCE CO., Atlanta, GA
1976???1979 Field Claims Adjuster Handled tractor trailer, mobile home and LP gas damages and losses, including severe bodily injury and death claims for entire Eastern U.S. Prepared files for litigation. GEORGIA GENERAL ADJUSTMENT BUREAU 1975???1976 Third Party Administrator, Atlanta, GA Managed and investigated field auto claims for GEICO. LIBERTY MUTUAL, Atlanta, GA 1973???1975 Claims Representative Managed, investigated and settled auto and minor liability claims and subrogation. ADDITIONAL EMPLOYMENT EXPERIENCE T. GREGORY IMPORTS, St. Augustine, FL 2005???2009 Store Manager Opened, managed and grew home d??cor store to $1M+ in sales, with staff of five employees. Independent Sales Representative, Atlanta, GA 2000???2005 Sold ladies??? jewelry and accessory manufacturer???s product lines to high-end, specialty boutiques in 7 southeastern states. HOUSEHOLD MANAGER & PRE-SCHOOL TEACHER 1980???1992 Managed house, raised children and worked as school teacher. Maintained
insurance knowledge by reading industry publications. EDUCATION CENTRAL INSURANCE SCHOOL, Clearwater, FL Professional Claim Adjuster (PCA) & Certified Professional Service Representative (CPSR) THE ART INSTITUTE OF ATLANTA, Atlanta, GA Associate of Arts, Merchandising & Retailing
