Claims Adjuster

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William H. Ware--10828 East Skelly Drive . Tulsa, OK . 74128 . (918) 606-2984 . ww11a1d42@westpos t.net ---

I am interested in exploring opportunities with your organization that will bene fit from my extensive expertise in claims adjusting, subrogation, claims investigation, risk assessment and collections. As you review my qualifications, you will see my professional exper ience encompasses all lines of personal and commercial insurance, with a proven record for negotiating optimal settlement terms, following through with both insureds, clai mants and insurance companies in order to achieve ambitious revenue and production objecti ves. Given my background, I am confident I offer the foundation of expertise to immediately assume a productive role on your team:

Multi Line Adjustor License for all lines of personal and commercial insurance; Property, Casualty, Auto, Surety, Workers Compensation, Liability Communications skills for presenting complex information to vendors, policy hold ers, clients and insurance companies Negotiations expertise with consistent recognition for resolving settlement issu es and achieving optimal terms Broad-based mediation and claims preparation experience Experienced in inter-company arbitration

Because of my interest in your organization, I would appreciate an interview to discuss your current and long-range objectives, as well as my qualifications. At that time, w e can determine how my strengths and successes will complement your organization, and allow me t o contribute to your ongoing success as you navigate challenging economic climates . I am sure you will agree, after we meet, that I posses the track record and industry exper tise to benefit your team.

Thank you for reviewing my rsum. I look forward to hearing from you soon.

Sincere Regards,

William H. Ware

William H. Ware--10828 East Skelly Drive . Tulsa, OK . 74128 . (918) 606-2984 . ww11a1d42@westpos t.net --FOCUS---

A position as a licensed insurance claims adjuster fully utilizing extensive mul ti-line personal and commercial insurance claims expertise, encompassing all aspects of adjusting through recovery. Ideal role offers the opportunity to conduct investigations, assess li ability and negotiate optimal settlement terms, while achieving productivity and profitabili ty objectives, and contributing to the ongoing success of a leading organization.

BRIEF---

More than 20 years of progressive roles in the insurance industry, with the cla ims management, adjusting, subrogation and recovery expertise necessary for investig ating claims, evaluating and interpreting claims, assessing potential financial exposu re and risk, and negotiating fair settlements: - Claims Investigation - Policy Coverage Assessment - Settlement Negotiations - Training/Instruction - Client/Vendor Relations - Effective Communications - Multi Line License - Inter-Company Arbitration - Subrogation Analysis - Mediations - Disaster Liability/Claims - Bodily Injury - Physical Damage Analysis - Recovery/Salvage - Workers Compensation - Collections/Supervision - Tactical Planning - Outsourcing

Multi Line Adjustor License for all lines of personal and commercial insurance; Property, Casualty, Auto, Surety, Workers Compensation, Liability Persuasive communications and rapport-building skills necessary for presenting complex claim information to vendors, policy holders, clients and insurance comp anies, building consensus and resolving settlement disputes Expert negotiator with a proven record for investigating claims, analyzing state ments, identifying risk and building consensus to achieve optimal settlement terms Specialized expertise across all lines of insurance adjusting through recovery, mediating conflict and boosting collections and revenues Broad-based mediation and deposition experience providing testimony as necessary

Experienced in all aspects of the claims process, including disaster recovery ex perience during Hurricane Freddie

SELECTED PROFESSIONAL EXPERIENCE---

President - Subromania (2007 to Present) Tulsa, OK Manage recoveries for Insurance Company clientele, encompassing analy zing investigations, risk assessment and implementing collection measures for final r ecovery.

Subrogation Recovery Specialist National American Insurance Co. (2001 to 2007) Chandler, OK Recruited to turn around a lackluster recovery department. Researc hed models to created and execute innovative tactical measures to improve collection ratios . Managed all collection files, as well as any related litigation. Directly responsible for generating $11.4M in collection revenue for a small, r egional carrier with approximately $200M in annual premiums Supervised attorneys and outside collection vendors on recovery techniques to en sure optimal recovery ratio Participated in mediations, with sole accountability for handling all monetary t ransactions associated with collection files

Subrogation Adjuster TIG Insurance Company (1999 to 2001) Dallas, TX Managed all aspects of collection file, across all personal and comm ercial lines, with accountability for assessing financial exposure, negotiating optimal settle ment terms and collecting damages. Also worked in an MGA environment. Served on the Ft. Worth Inter-Company Arbitration Panel, working arbitration fi les monthly

Snappy Car Rental, Inc. (1994 to 1999)

Tulsa, OK Outside Services Coordinator (1995 to 1999) Promoted to Coordinator of Outside Services. Responsible for reporting all physi cal damage claims to 3rd party administrator; reviewed 3rd party administrator files to ens ure proper handling and compliance with scheduled P.I.P. Benefits and Liability payments to 1st and 3rd party claimants. Comprehensive knowledge of laws in multiple jurisdictions across 38 states

Outside Service/Subrogation Coordinator (1994 to 1995) Recruited as Outside Service Coordinator for an outsourced Physical Damage depar tment of Subrogation Unit. Developed strategic goals and implemented plans, with accounta bility for coordinating and managing the direction of the new department. Achieved approximately $9M in annual Physical Damage Recovery revenues

Subrogation Collector for Snappy Car Rental (1993 to 1994) Tulsa, OK Collected subrogation on physical damages to Snappys Fleet Multi-Stat e collection, with accountability for analyzing, interpreting and complying with multiple stat e laws and regulations.

Commercial Claims Adjuster Travelers Insurance Company (1990 to 1993) Tulsa, OK Performed investigations and evaluated claims for all commercial line s, including property, auto, products and completed operations, with a heavy emphasis on liab ility.

ADDITIONAL EXPERIENCE---

Owner/Operator Bill Ware DBA Farmers Insurance Group Tulsa, OK Established and managed a Farmers Insurance Group agency, created and

implemented strategic business and financial plans, developing business and over seeing all sales, marketing and operations. Provided all insurance needs to over 1,700 policy holders, generating premium v olumes in excess of $750K annually

Multi-Line Adjuster Hartford Fire & Casualty Insurance Company Oklahoma City, OK Adjusted all commercial and personal lines of insurance, with accountability for estimating property, casualty and workmens compensation claim s in order to assess damages and proportional liability.

PROFESSIONAL AFFILIATIONS & TRAINING--National Association of Life Underwriters Training Council Fellow, 1987 Multi Lines Skills School, 1987 Business Insurance, 1987; Personal Insurance, 1986 Farmers Professional Sales Courses, Career School; Hartford Fire and Casualty In surance Company Adjusters School Chairman of the Board, Brookhaven Christian Church

EDUCATION---

University of Oklahoma - Norman, OK - Bachelor of Arts, Political Science

REFERENCES AVAILABLE UPON REQUEST

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