Claims Examiner or Adjuster or Supervisor

KELYNN N. HARKLEY 2866 Mountcrest Cir Concord, NC 28027 (803) 466-3621 ?V Home/Cell [email protected] OBJECTIVE: Insurance Professional with ten years of experience in claims examination, adjus ting and supervision seeking a career opportunity in claims management. RELATIVE SKILLS: 10 years of experience in Property claims management in HO lines and Commercial Lines. Strong negotiating skills and demonstrated leadership ability. Top Notch Investigative skills. Excellent people skills and a problem solver combined with solid computer knowledge. Award winning Customer Service skills. Excellent time management skills. Superior coverage interpretation skills. Exceptional trainin g experience as well as an effective communicator at all levels. Experience in h andling claims relative to litigation, liability, subrogation and fraud. Experie nce in investigating and adjusting claims for the states of North Carolina, Sout h Carolina, Georgia and Florida. Achievements include monitoring and coordinatin g Sinkhole losses, trained staff ?Vemployed and 1099 adjusters to become top bil lers and reporters, trained new hires that ultimately receive promotions within the same year of hire, maintained a 3 year record of having no customer or Depar tment of Financial Services (DFS) complaints. EMPLOYMENT HISTORY: Adair-Horne & Associates, Inc. Harrisburg, NC (2009- Present) Insurance Claims and Catastrophe Services Claims Supervisor ?X Supervise a team of staffed field adjusters and 1099 independent adjusters ?X Review field reports and organize adjuster??s work load ?X Provide technical claims assistance to field adjusters for Commercial and Ho meowner policies ?X Provide direct adjustment for TPA claims ?X Update and track adjuster??s time and activity in Venue system ?X Provide resolution to escalated customer complaints and coverage concerns ?X Investigate and adjust Liability and Subrogation claims. ?X Execute and promote reporting time within 24hrs, 72 hrs, 10 days and 30 days ?X Trained adjusters to become top billing and file closing adjusters for the NC branch office SEIBELS BRUCE GROUP, Inc., Columbia, SC (2005-200 9) Senior Property Claims Examiner ?X Promoted from Property Claims Examiner to Senior Property Claims Examiner wit hin the first two years of employment ?X Operated as a Claim Team Leader ?X Investigate, plan, organize, evaluate and handle Homeowner 1st party losses ?X Negotiated claim files with plaintiff attorneys and public adjusters as it re lates to settlements and appraisals ?X Provided directives for both independent appraisers, experts, engineers and d efense counsel on all applicable losses ?X Handled and coordinated sinkhole losses ?X Adjusted and Reviewed large fire, mold and water losses ?X Handled and negotiated Appraisal awards ?X Managed and maintained a recurring pending claim volume of 75 claims or more ?X Reviewed and prepared files for committee review ?X Prepared and Arranged mediations ?X Handled claims in accordance with and in prescribed authority and adhering to

best claims practices ?X Prepared files for Subrogation and handled Salvage ?X Developed and implemented reservation of rights letters as well as other need ed correspondence for coverage investigations based on policy language ?X Evaluated claims based on possible questionable risks and report findings to Underwriting and report any ??Red Flag?? issues to the Special Investigation Uni t HORACE MANN INSURANCE COMPANY, Columbia, SC (2003?V2005) Homeowner Property Adjuster ?X Interpreted Case-Laws and policy language while handling 1st party losses for the states of South Carolina, Georgia and Florida ?X Investigated claims regarding lightning, theft, boating, water, and minor fir e losses ?X Maintained a recurrent pending of over 100 active files ?X Negotiated, Investigated and adjusted losses via telephone ?X Handled customer inquiries/concerns relating to existing claims ?X Provided excellent and professional customer service on a continual basis ?X Provided directives to field adjusters, assigned vendors and appraisers ?X Responsible for placing proper reserves and settlement values on pending loss es ?X Volunteered to help assist on Catastrophe losses as needed SEIBELS BRUCE GROUP, Inc., Columbia, SC (2002) Customer Service/Claims Reporter ?X Received and Handled inbound calls from Homeowners, Automobile, Commercial, a nd Glass claims ?X Assigned claim numbers and scheduled appraisals VERIZON WIRELESS, Customer Service Representative Columbia, SC (2001-2002)

ORGANON PHARMACEUTICALS-DEPT of CLINICAL TRIAL OPERATIONS, Roseland, NJ (2000-2001) Department Manager Associate I EDUCATION: M.B.A. concentration in Organizational Leadership, Ashford University, Clinton , Iowa B.S. Multidisciplinary Studies in Business Management and Religion, Liberty Univ ersity, Lynchburg, Virginia A.A. Business Management, Liberty University, Lynchburg, Virginia Computer Technical Support (Certified), Katherine Gibbs College, Livingston, NJ Licensed Resident North Carolina Adjuster, Non-resident South Carolina and Flori da Adjuster REFERENCES: Professional and personal references provided upon request