claims manager/senior adjuster
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LARRY JENKINS 1029 Florence-Columbus Rd. Bordentown, NJ 08505 * 609-233-5891* lj7c4d74@westpos t.net EXPERIENCED, ADAPTABLE CLAIMS PROFESSIONAL Over 20 years' experience in claims organizations including leading insurance co mpanies, third party administrators, and an independent adjusting firm. Focused on detail and quality with the ability to achieve strategic results and maximize employee productivity. Experienced with leading computer software, including I mage Right and Microsoft products. Excellent public speaking skills. CORE COMPETENCIES * Managing teams of adjusters handling complex claims in litigation with difficu lt coverage issues, * Direct file handling of heavy diary of large exposure commercial claims, * Handling multi-line commercial, personnel lines, and public entity claims from field investigation to conclusion, * Excellent negotiating and settlement of large exposure cases, including minori ty communities, * Organizing and managing large volume of files, * Motivating staff to peak performance levels through understanding each individ ual's motivating factors, * Proven record of initiative and success in early promotions in both commercial lines and personal line companies.
PROFESSIONAL EXPERIENCE Claims Manager, Legion Insurance, Philadelphia September 2007 to present. * Managed liability team to analyze and obtain approval for claims handled by Gu arantee Associations in 51 states. Claims include coverage cases and complex lit igation, as well as lead paint, asbestos, environmental, construction, subrogati on, business interruption, automobile, police and public official liability, and workers compensation. Major success in motivation of staff, and allocation of resources to complete qualitative and quantitative goals. * Maintained data bases...... * Reported directly to upper management on subrogation and lien recovery project . * Participated in audits of NY Guarantee Association. * Coordinated with other departments, including Reinsurance, Auditing, and IT. * Aided in the acceptance of Image Right for claims files. Owner, Lawrence Jacobs Adjusters 1981 to September 2007. * Formed private company with the idea of offering a changing variety of service s to clients, specializing in adjusting and third party administrator services. * Organized, staffed and managed a PIP TPA project handling 10,000 files and a S ubrogation TPA handling 4,500 files. The subrogation files entailed nationwide i nvestigation, litigation and mediation and included both large commercial as wel l as auto and homeowner's losses * Performed investigation and settlement of commercial, auto, workers compensati on, and homeowner's cases. * Conducted investigations on heavy complex cases in litigation, and attended tr ials, settlement conferences and meditations for clients. Regional Claims Supervisor, Scottish & York International Insurance Group. June 1980 to July 1981. * Managed a unit of 5 adjusters and clerical support with multi-line cases (exce ss and surplus lines, commercial general liability, professional liability, defe nse of public entities (townships, police departments, public and government age
ncies), and trucking losses. * Personal diary of 75 large exposure commercial liability cases. * Responsible for training adjusters. Regional Claims Examiner, Scottish & York International Insurance Group. January 1980 to May 1980. * Handled heavy-exposure commercial surplus and excess claims and files in litig ation. Self-management position. 250 cases. Independent Adjuster, Riley Adjustment Bureau. November 1978 to December 1979. * Handled negotiations and outside investigation for 300 different insurance com panies. Investigations included large exposure, complex cases, and coverage issu es on a variety of commercial policies. * Advised clients of best methods to resolve claims problems. * Wide exposure to different company policies and procedures. * Supervisor, Liberty Mutual Insurance Company, East Orange June1978 to October 1 978. * Responsible for 700 cases handled by two Court Adjusters, two Outside Adjuster s, one Rehabilitation Nurse and one Pay Clerk. Workmen's Compensation. * Promoted to Claims Supervisor at Liberty Mutual within 2 years. Senior Adjuster, Liberty Mutual Insurance Company, Cherry Hill January 1978 to May 1978. * Self-managing position, responsible for 250 complex and large-exposure cases i ncluding public liability (fall downs, false arrest, property damage, fidelity p roducts and malpractice), auto and homeowner's. Responsible for investigation, s ettlement, pursuit of subrogation, litigation management and attendance at trial . Claims Adjuster, Liberty Mutual Insurance Company, Bala Cynwyd. January 1977 to December 1977. * Responsible for mostly attorney-represented and trial cases in the above areas . Heavy negotiating skills acquired at this point. Claims Adjuster, TRAINEE. Liberty Mutual Insurance Company May 1976 to Decemb er 1976. * Adjusters on case load of 250 files. Liberty adjusters handled the entire cas e, including field work, and resolution. Handling the Greater Philadelphia and C enter City area. Most of the cases were control cases and investigative cases. EDUCATION BA Clarion State University, Clarion, PA. Major in Political Science, Minor in P ublic Speaking. 4 years in Intercollegiate Forensic Team, Debate Team, and Phi K appa Delta Officer. 3.0 grade average on a 4.0 scale. * Intensive Claims training with Liberty Mutual Insurance Company, including fi eld investigations, claimant contacts, statements, and in house training (PIP an d other inside claims handling techniques) with professional instructors. Bimont hly training seminars. Intensive instruction sessions four times a month with fi eld supervisor. * Participant in General Principals of Insurance Courses sponsored by American M utual Alliance Insurance Co., Profit Clinic Seminars.
PROFESSIONAL EXPERIENCE Claims Manager, Legion Insurance, Philadelphia September 2007 to present. * Managed liability team to analyze and obtain approval for claims handled by Gu arantee Associations in 51 states. Claims include coverage cases and complex lit igation, as well as lead paint, asbestos, environmental, construction, subrogati on, business interruption, automobile, police and public official liability, and workers compensation. Major success in motivation of staff, and allocation of resources to complete qualitative and quantitative goals. * Maintained data bases...... * Reported directly to upper management on subrogation and lien recovery project . * Participated in audits of NY Guarantee Association. * Coordinated with other departments, including Reinsurance, Auditing, and IT. * Aided in the acceptance of Image Right for claims files. Owner, Lawrence Jacobs Adjusters 1981 to September 2007. * Formed private company with the idea of offering a changing variety of service s to clients, specializing in adjusting and third party administrator services. * Organized, staffed and managed a PIP TPA project handling 10,000 files and a S ubrogation TPA handling 4,500 files. The subrogation files entailed nationwide i nvestigation, litigation and mediation and included both large commercial as wel l as auto and homeowner's losses * Performed investigation and settlement of commercial, auto, workers compensati on, and homeowner's cases. * Conducted investigations on heavy complex cases in litigation, and attended tr ials, settlement conferences and meditations for clients. Regional Claims Supervisor, Scottish & York International Insurance Group. June 1980 to July 1981. * Managed a unit of 5 adjusters and clerical support with multi-line cases (exce ss and surplus lines, commercial general liability, professional liability, defe nse of public entities (townships, police departments, public and government age
ncies), and trucking losses. * Personal diary of 75 large exposure commercial liability cases. * Responsible for training adjusters. Regional Claims Examiner, Scottish & York International Insurance Group. January 1980 to May 1980. * Handled heavy-exposure commercial surplus and excess claims and files in litig ation. Self-management position. 250 cases. Independent Adjuster, Riley Adjustment Bureau. November 1978 to December 1979. * Handled negotiations and outside investigation for 300 different insurance com panies. Investigations included large exposure, complex cases, and coverage issu es on a variety of commercial policies. * Advised clients of best methods to resolve claims problems. * Wide exposure to different company policies and procedures. * Supervisor, Liberty Mutual Insurance Company, East Orange June1978 to October 1 978. * Responsible for 700 cases handled by two Court Adjusters, two Outside Adjuster s, one Rehabilitation Nurse and one Pay Clerk. Workmen's Compensation. * Promoted to Claims Supervisor at Liberty Mutual within 2 years. Senior Adjuster, Liberty Mutual Insurance Company, Cherry Hill January 1978 to May 1978. * Self-managing position, responsible for 250 complex and large-exposure cases i ncluding public liability (fall downs, false arrest, property damage, fidelity p roducts and malpractice), auto and homeowner's. Responsible for investigation, s ettlement, pursuit of subrogation, litigation management and attendance at trial . Claims Adjuster, Liberty Mutual Insurance Company, Bala Cynwyd. January 1977 to December 1977. * Responsible for mostly attorney-represented and trial cases in the above areas . Heavy negotiating skills acquired at this point. Claims Adjuster, TRAINEE. Liberty Mutual Insurance Company May 1976 to Decemb er 1976. * Adjusters on case load of 250 files. Liberty adjusters handled the entire cas e, including field work, and resolution. Handling the Greater Philadelphia and C enter City area. Most of the cases were control cases and investigative cases. EDUCATION BA Clarion State University, Clarion, PA. Major in Political Science, Minor in P ublic Speaking. 4 years in Intercollegiate Forensic Team, Debate Team, and Phi K appa Delta Officer. 3.0 grade average on a 4.0 scale. * Intensive Claims training with Liberty Mutual Insurance Company, including fi eld investigations, claimant contacts, statements, and in house training (PIP an d other inside claims handling techniques) with professional instructors. Bimont hly training seminars. Intensive instruction sessions four times a month with fi eld supervisor. * Participant in General Principals of Insurance Courses sponsored by American M utual Alliance Insurance Co., Profit Clinic Seminars.
