Clerical or Customer Service or Call Center or Fingerprint Techn

 

Joyce Wharton 4402 W. Calavar Lane  

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Glendale,

Arizona 85306

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(602) 978-0378

OBJECTIVE To obtain a challenging position utilizing my strong customer service and people skills HIGHLIGHTS OF QUALIFICATIONS Customer Service ! 15+ years customerbackgrounds service experience working with culturally dive rse people ofsuccessful all socioeconomic ! People-oriented; proven ability to work well with others, independently or as a team member, and able to handle simultaneous projects and meet deadlines ! Consult with and identify client requirements to successfully implement viabl e solutions that assure client satisfaction and generating repeat business ! Proficient in meeting deadlines while maintaining a high level of quality and service ! Organized, detail oriented, and dedicated to follow through Communication ! Able to communicate effectively and efficiently; perceptive listener/ persuas ive skills ! Emphatic and outgoing personality; establishes and maintains productive rappo rt/ interaction with people of all backgrounds and socioeconomic levels ! Excellent ability to identify customer/client needs to ensure satisfaction PROFESSIONAL EXPERIENCE Vangent, Phoenix, AZ 2/08 a" 1/09 Customer Service / General Clerk ! Provide knowledgeable response to telephone inquiries, politely and professio nally ! Adhere to the Privacy Act with relation to confidentiality of information rel eased ! Utilize databases and written material to research and provide information to telephone inquiries; maintain appropriate documentation of all phone inquiries ABC Mobile Fingerprinting, Glendale, AZ 7/06 a" Present Mobile Fingerprinting Technician and Notary ! Provide mobile fingerprinting and notary services for job requirements Arizona Department of Public Safety, Phoenix, AZ 10/72 a" 7/06 Fingerprint Technician ! Fingerprinted suspects and applicants, input fingerprints into AFIS, and comp ared FPs to determine identifications; performed routine Arizona AFIS and file main tenance ! Provided technical assistance to criminal justice and non-criminal justice ag encies ID Clerk (1972-1975) ! Entered data into CCH, confirmed arrest warrants, and contacted with public a nd criminal justice agencies to answer questions regarding records, laws, and pr ocedures ! Trained new employees; acting supervisor for employees Joyce Wharton Page 2  

 

PROFESSIONAL EXPERIENCE (Conat)

Temporary Work Agency, Phoenix, AZ 1/72 a" 10/72 Typist ! Assigned to work at the Department of Public Safety, CIS, as a temporary fede ral employee ! Typed arrest information and entered data into computer system.

EDUCATION / AWARDS Glendale Community College, Glendale, AZ General Courses Cortez High School, Phoenix, Arizona Diploma