Clerk

Stephen Cortez 2447 Balmoral Street, Union City, CA 94587 Home: (510) 429-9301 Cellular: (510) 881-6170 E-mail: [email protected] SUMMARY OF QUALIFICATIONS: Excellent written and verbal communication skills. Tech savvy, demonstrates high capacity to learn new skills. Strong arithmetic and logical understanding. Superior interpersonal and communication skills to foster meaningful relationsh ips with staff. Can-Do attitude positive attitude; willing to work from the ground up. PROFESSIONAL EXPERIENCE: Palo Alto Medical Foundation, Sunnyvale, CA January 2010 - October 2010 Account Representative II Expertise in all phases of HMO/PPO insurance plans. Expertise in billing different types of insurances in the medical field. Research and reconciliation of patient accounts. Patient collection and insurance follow-up. Insurance update and follow-up. Experience in Medicare, Medi-cal. Payment Posting and Reallocation. Credit audit and refund request and follow-up. Embark, San Francisco, CA August 2008- January 2009 Developer Designed and developed several application websites for several colleges includ ing Harvard University, University of Bristol, Royal Holloway University, and ot hers. Wrote several technical, reference, and how-to articles for company software to ols. Analyze and troubleshoot maintenance tickets for online college applications in cluding language and technical issues. Century Theatres, Newark, CA August 2001 - A ugust 2005 Assistant Manager Developed assertive leadership skills and qualities. Managed facilities and employees to ensure effective production and good servic es. Administered direct client and vendor contact for financial and claim data cont ent. Coordinated new staff in managerial training. Assisted in month-end cash receipt audit by verifying that all cash receipts ha ve been reported correctly, posting payments, generating credit memos, coding in -bound checks and processing daily invoice batch. Assisted in month-end receivable audit by verifying all receivables have been r eported correctly. Prepared weekly inventory reports. EDUCATION: University of California Berkeley, Berkeley, CA Graduated in 2008 B.A. degree in English Literature Mission College, Santa Clara, CA Pending Spring 2011

A.S. degree in Accounting SKILLS: Knowledge of HTML, Java, Thunderbird, Notepad++, Bernini, Photoshop, Ac robat, and SQL software. Expertise in IDX and Incident Monitor software. Familia rity with Dos, Linux, WindowsXP, and Mac OSX.