College Advisor or College Office Manager or Junior Professor or

 

QUALIFICATIONS PROFILE Technically sophisticated, results-driven, and talented professional powered wit h progressive years in Information Technology. Possess stellar reputation in dir ecting help desk support programs by implementing unique strategies to optimize business operations, elevate efficiency, and improve quality. Show paramount eff orts in leading, coordinating, and motivating technical teams to provide innovat ive technical solutions toward fulfillment of corporate goals. Recognized for ke en eye for detail; proven effectiveness and able to multitask in fiercely compet itive and fast-paced environment with dedication to operational excellence.

KEY STRENGTHS * Project Management and and Operations Operations * Network Infrastructure Infrastructure Development * Outstanding Customer Service and Relations * System Design and Implementatio Implementation n * Leadership, Training, and Team Building * Technical Support Support and Troubleshooti ng * Budget Implementation and and Cost Control Control * Continuous Performance Performance and Process I mprovement * Articulate Oral and Written Communication * Quality Assurance and Industries Best Practices

EMPLOYMENT HISTORY

COLLIER COUNTY SHERIFF'S OFFICE * NAPLES, FL: 2006-PRESENT Help Desk Coordinator I-IT Help Desk 2009-Present PC Technician II-IT Division/Mobile Data Unit 2006-2009 Direct and coordinate all aspects of technology operations focusing on maintenan ce and trouble resolution to ensure dependable and uninterrupted service in oper ations. Monitor organization's local area network (LAN), wide area network (WAN) , and Internet system or a segment of a network system. Install, configure, and perform necessary maintenance to ensure functionality and network availability t o all system users. Evaluate the organization's technology needs and recommend i mprovements, such as hardware and software upgrades. Work collaboratively with w eb programmers to troubleshoot software and resolve programming issues. Serve as the focal point of contact in providing technical support for issues ranging fr om password setup to troubleshooting software and hardware applications. Notable Contributions: * Primarily held responsible for creating and restoring ghost images for new lap top setups * Led the implementation of a dispatch software training program as part of new employee orientation * Developed innovative plans for vendors, such as Motorola, Net Motion, and Veri zon to identify and resolve problem areas related to service under time constrai nts * Presided over the Mobile Data Unit, accountable for investigating and rectifyi ng wireless systems to ensure the safety of deputies during patrols * Served as key contributor in "Verizon Rollout Project" to swap out more than 7 00 air cards in less than one week to enhance broadband speed for users SONY ELECTRONICS * FORT MYERS, FL

 

Help Desk Coordinator II-Sony VAIO Division 2005-2006 Displayed unsurpassed expertise to ensure effective, high quality, and timely he lp desk technical services for a high volume call center. Regularly interacted w ith the IT team to create and update all documentation to support help desk oper ations. Contacted customers to schedule installation; performed follow-up calls to customers to ensure on-time completion of the installation. Solidified long-t erm quality relationships with customers by actively responding to their inquiri es regarding networking, software, hardware, and consumer products. Notable Contributions: * Optimized operations efficiency by diagnosing and troubleshooting various netw ork, software, and hardware consumer products, referring to schematics, manuals, manufacturers' *and Dispatched supportinstructions for complex problems to next-level support to simultaneousl y inform users to their status * Surpassed customer expectations by testing and verifying hardware/ software co mpatibility to operating systems BUTLER INTERNATIONAL INC. * NEW YORK, NY IBM Network Consultant / Client Analyst 2002-2003 Recognized as a network consultant for Johnson & Johnson world headquarters by d emonstrating exemplary performance and high degree of personal commitment in add ressing diverse client's needs. Carried out pre-migration assessments, data back ups, hardware replacements/upgrades, and quality assurance for each migration. F acilitated application testing in a Windows 2000 environment and provided extens ive post-installation support with near perfect resolution rates. Notable Contributions: * Commended for configuring numerous web-based applications, such as BlackBerry, Microsoft Outlook, Intellisync for Palm, and VPN to support user requirements * Exemplified comprehensive experience in utilizing Picasso for J&J networks, a utility to update NCS database for asset tracking and user's employee data * Instrumental in implementing dynamic imaging as an effective utility for insta lling several applications during migrations TRK SYSTEMS, INC. * STONY POINT, NY Compaq Network Consultant / Client Analyst 2001-2002 Employed consultative approach and one-on-one assessments for large clients, suc h as American Express, Lehman Brothers, Wachovia, Johnson & Johnson, among other s to provide innovative IT solutions. Identified network system problems, tested network systems, and upgraded web-based applications. Executed help desk / desk top support for Windows 98, NT, and 2000 Pro / Home. Participated vigorously in migrations, dynamic imaging, and mirroring. Notable Contributions: * Drove all efforts in the successful rollout of software and server installatio ns * Played a vital role in the deployment and release planning projects for a Wind ows 2000 Team (COMPAQ) EDUCATION & CREDENTIALS

 

MASTER OF SCIENCE IN INFORMATION TECHNOLOGY * Barry University, Miami Shores, FL: In Process BACHELOR OF SCIENCE IN PSYCHOLOGY, Minor in History * De Sales University, Allentown, PA 1998 NETWORK ADMINISTRATION CERTIFICATE * Metropolitan Technical Institute, Fairfield, NJ: 2002

TECHNICAL PROFICIENCY

APPLICATIONS / OPERATING SYSTEMS AS/400, Internet Design, Novell&NetWare Windows 95, 98, 2000 /XP Professional & Server, NT Web 4.0, Workstation Server,5, Ap plication Support, Network Protocol & Services, OS / File / Print Management, Li nux, Novell, Outlook Exchange Server HARDWARE: Floppy Disk Drives, Hard Drives, CD-ROM Drives, Power Supplies, Sound & Video Cards, RAM, Monitors, Printers, System Components, Data Storage Devices NETWORK TECHNOLOGIES Network Printers Installation and Configuration, Data Secur ity Procedures / System Backups, Application Support, Cisco Routers, TCP/IP, DNS , DHCP, WINS, Upgrades, Serial Interfaces, Modems, LAN, WAN, PC Networks WEB BROWSER / APPLICATIONS Internet Explorer, Outlook Express, Netscape Navigato r, Microsoft Office Suite: (Access, Excel, PowerPoint, Word, and Outlook), Web B rowsers, Web-Based Applications, Virus Protection, Internet Security, Firewall P rograms (Norton & McAfee)