Communication
Content
The Communication Process
What are the most common ways we communicate?
S p o k e n W W o r r id t t e n W 7/10/12 o
ages l Im isua V
Bod y La ng u age
The Communication Process
q 55% of impact is determined by body language— postures, gestures, and eye contact. q 38% by the tone of voice, and q 7% by the content or the words used in the communication process.
7/10/12
The Communication Process
Communication is the process of sending and receiving information among people…
Medium
SENDER (encodes)
Barri er Barri er
RECEIVER (decodes)
Feedback/Response 7/10/12
Communication Roles People Play
•
Gatekeeper : A strategic position in the network that allows him/ her to control information. Liaison : Bridge between groups, tying groups together and facilitating communication flow needed to integrate group activities. Cosmopolite : links the organisation to external environment for ex. With 7/10/12 statutory authorities, tech
•
•
DO
HIGH
HIGH
High Say, Low Do Inconsistent Communication SA Y Click to edit Master subtitle style Low Say, Low Do No Communicatio n
High Say, High Do Best Communication
Low Say, High Do Ineffective Communication
LOW
7/10/12
Individual Differences in Communication
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Whereas women tend to listen and lend social support, men tend to take control by offering advice.When men do this, they are asserting their power, contributing to a communication barrier between the sexes. While men may complain that women are ‘ too emotional’, women may complain that men ‘do not 7/10/12
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Informal Communication Network
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The Old Boys’ Network : We tend to communicate most with those who are similar to ourselves on such key variables as age and the time working on the job. The Snowball Effect : Like a snowball which does not accumulate snowflakes randomly, but collects those that are in its path. Research shows patterns of voluntary turnover 7/10/12
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Types of Rumours
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Pipe Dreams : It reflects people’s wishes ( Ex. This year’s bonus will be higher than last year) Bogie Rumours : based on people’s fears and anxieties. ( Ex. Large scale downsizing) Wedge Drivers : malicious rumours with the intent of damaging someone’s reputation.
7/10/12
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•
•
Home Stretchers : Designed to
Barriers to communication
• • • • • • • Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
7/10/12
• Speaker
What causes distortion? • Listener
o Perceptions o Preconceived notions/expectati on o Physical hearing problem o Speed of thought o Personal interests o Emotions o Attention span
o Language o Wordiness o Semantics o Emotions o Inflections
7/10/12
What are the most common ways we communicate?
S p o k e n W W o r r id t t e n W 7/10/12 o
ages l Im isua V
Bod y La ng u age
The Communication Process
q 55% of impact is determined by body language— postures, gestures, and eye contact. q 38% by the tone of voice, and q 7% by the content or the words used in the communication process.
7/10/12
The Communication Process
Communication is the process of sending and receiving information among people…
Medium
SENDER (encodes)
Barri er Barri er
RECEIVER (decodes)
Feedback/Response 7/10/12
Communication Roles People Play
•
Gatekeeper : A strategic position in the network that allows him/ her to control information. Liaison : Bridge between groups, tying groups together and facilitating communication flow needed to integrate group activities. Cosmopolite : links the organisation to external environment for ex. With 7/10/12 statutory authorities, tech
•
•
DO
HIGH
HIGH
High Say, Low Do Inconsistent Communication SA Y Click to edit Master subtitle style Low Say, Low Do No Communicatio n
High Say, High Do Best Communication
Low Say, High Do Ineffective Communication
LOW
7/10/12
Individual Differences in Communication
•
Whereas women tend to listen and lend social support, men tend to take control by offering advice.When men do this, they are asserting their power, contributing to a communication barrier between the sexes. While men may complain that women are ‘ too emotional’, women may complain that men ‘do not 7/10/12
•
Informal Communication Network
•
The Old Boys’ Network : We tend to communicate most with those who are similar to ourselves on such key variables as age and the time working on the job. The Snowball Effect : Like a snowball which does not accumulate snowflakes randomly, but collects those that are in its path. Research shows patterns of voluntary turnover 7/10/12
•
Types of Rumours
•
Pipe Dreams : It reflects people’s wishes ( Ex. This year’s bonus will be higher than last year) Bogie Rumours : based on people’s fears and anxieties. ( Ex. Large scale downsizing) Wedge Drivers : malicious rumours with the intent of damaging someone’s reputation.
7/10/12
•
•
•
Home Stretchers : Designed to
Barriers to communication
• • • • • • • Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
7/10/12
• Speaker
What causes distortion? • Listener
o Perceptions o Preconceived notions/expectati on o Physical hearing problem o Speed of thought o Personal interests o Emotions o Attention span
o Language o Wordiness o Semantics o Emotions o Inflections
7/10/12
