Competency Based Performance Appraisal

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COMPETENCY BASED PERFORANCE APPRAISAL ABSTRACT: Organizations typically envision competency based performance appraisal as providing a unifying framework among the different human resource functions. As a building block toward an integrated human resource system, competency models provide a broad overview of the capabilities required to perform successfully within an organization. Entrenched with traditional job analytic information (i.e., knowledge, skills, abilities and other characteristics [KSAOs]), the resulting competency models provide a solid foundation upon which various human resource programs can be based. This is especially relevant in this recessionary environment where human capital is one of the most important assets of an organization and needs to be nurtured. The system consists of competency mapping, competency development and competency assessment. With competency based performance appraisal system, employees are better equipped to make informed career decisions and equip themselves with the knowledge and skills they require to move up the career ladder. Competency based system not only helps know your competencies but also your weak areas which can be worked upon. Besides increasing employee morale and enhancing productivity, it induces fresh thinking, fosters innovation and thereby aims to provide an enriching job experience. Skills measurement systems provide a valuable resource for simplifying competency model implementation and aligning modeling initiatives with measurable skills data as a leading indicator for performance improvement.

“Knowing is not enough; we must apply. Willing is not enough we must do.” INTRODUCTION Competence is a standardized requirement for an individual to properly perform a specific job. It encompasses a combination of knowledge, skills and behavior utilized to improve performance. More generally, competence is the state or quality of being adequately or well qualified, having the ability to perform a specific role. For instance, management competency includes the traits of systems thinking and emotional intelligence, and skills in influence and negotiation. A person possesses a competence as long as the skills, abilities, and knowledge that constitute that competence are a part of them, enabling the person to perform effective action within a certain workplace environment. Therefore, one might not lose knowledge, a skill, or an ability, but still lose a competence if what is needed to do a job well changes. Competencies include the collection of success factors necessary for achieving important results in a specific job or work role in a particular organization. Success factors are combinations of knowledge, skills, and attributes (more historically called "KSA's") that are described in terms of specific behaviors, and are demonstrated by superior performers in those jobs or work roles. Attributes include: personal characteristics, traits, motives, values or ways of thinking that impact an individual's behavior. The competencies have five characteristics, namely: * Motives: Things a person consistently thinks about or wants that cause action, motives drive, direct and select behavior towards certain actions. * Traits: Physical characteristics and consistent responses to situations. Good eyesight is physical traits of a pilot. Emotional Self Control and initiative are more complex consistent responses to situations.

* Self Concept: A person's attitude value or self image. A person's values are reactive or respondent motives that predict what a person would do in the short run. * Knowledge (Information a person has in a specific work area) Example: An accountant's knowledge of various accounting procedures. * Skill (is the ability to perform certain mental or physical tasks) Example: Mental competency includes analytical thinking. Types of competencies” 1. Organizational competencies — unique factors that make an organization

competitive 2. Job/Role competencies—things an individual must demonstrate to be effective in a job or role, function, in task, the or duty, an entire organizational level, organization.

3. Personal competencies—aspects of an individual that imply a level of skill, achievement, or output.

COMPETENCY BASED PERFORMANCE APPRAISAL: Entrenched with traditional job analytic information (i.e., knowledge, skills, abilities and other characteristics [KSAOs]), the resulting competency models provide a solid foundation upon which various human resource programs can be based. This is especially relevant in this recessionary environment where human capital is one of the most important assets of an organization and needs to be nurtured. The system consists of competency mapping, competency development and competency assessment.




1. COMPETENCY MAPPING MEANING: Competency mapping is a process through which one assesses and determines one's strengths as an individual worker and in some cases, as part of an organization. It generally examines two areas: emotional intelligence or emotional quotient (EQ), and strengths of the individual in areas like team structure, leadership, and decision-making. Large organizations frequently employ some form of competency mapping to understand how to most effectively employ the competencies of strengths of workers. They may also use competency mapping to analyze the combination of strengths in different workers to produce the most effective teams and the highest quality work. Following are the steps to be followed to carry out the competency mapping process: Identify the positions to be studied: The first step in competency mapping is to identify the job positions to be studied and while doing competency mapping we need to keep in mind that it is done for job positions and not for persons holding job position. Job analysis: The next step is to conduct the job analysis of the selected job position through observation, questionnaire, interview method, diary method, log record, critical incident method or with the help of panel of experts.

Prepare job description and job specification to identify the KRA’ s and KPA’s: Based on the information taken through the job analysis, prepare competency

based job description and job specification and also identify the KRA’s and KPA’s for each job position.

Identify the required competencies: Based on identifying the KRA’s and the KPA’s for each job position identify 6-7 most crucial competencies required to do a job. Preparing a competency dictionary: Once the competencies are identified, then the next step is to prepare a competency dictionary. For this, the competency has to be defined first and then using the behaviorally anchored rating scales the competencies need to be classified into 3-level or 5-level rating scale.

Preparing a competency matrix: Once the dictionary is prepared and the classification is done for each competency, the next step is to prepare competency matrix clearly showing the level of competency required for each job position against each competency. The level required for each job position may be decided either by a brainstorming session with the HR and the management or through 360 degree feedback depending upon the suitability of the organization.

Measuring the gaps: Once the matrix is designed the next step is to check the deviation between the required level of competency and the actual level of competency possessed by the employee holding a particular job position. The ratings may be given either by the brainstorming session or through 360 degree feedback depending upon the suitability of organization. Thus, these are the steps of competency mapping process and once the gaps are found in the performance training can be given to employees to fill the gap; it can be used for performance appraisal.

METHODS FOR COMPETENCY MAPPING: Behavioral event interview A behavioral interview is a structured interview that is used to collect information about past behavior. Because past performance is a predictor of future behavior, a behavioral interview attempts to uncover your past performance by asking open-ended questions. Using the STAR Technique The STAR technique is a way to frame the answers to each question in an organized manner that will give the interviewer the most information about your past experience. As you prepare to answer each question, consider organizing your response by answering each of the following components of the STAR technique: What What was was the S ituation the Task did in you which you you were to involved? accomplish? take?


What Action(s) What Results did you achieve? Repertory grid

The repertory grid is a technique for identifying the ways that a person construes his or her experience. It provides information from which inferences about personality can be made, but it is not a personality test in the conventional sense. A grid consists of four parts. 1. A Topic: it is about some part of the person's experience 2. A set of Elements, which are examples or instances of the Topic. 3. A set of Constructs. These are the basic terms that the client uses to make sense of the elements, and are always expressed as a contrast. 4. A set of ratings of Elements on Constructs. Each element is positioned between the two extremes of the construct using a 5- or 7-point rating scale system.

Critical incident technique The CIT is a method for getting a subjective report while minimizing interference from stereotypical reactions or received opinions. The user is asked to focus on one or more critical incidents which they experienced personally in the field of activity being analyzed. A critical incident is defined as one which had an important effect on the final outcome. Critical incidents can only be recognized retrospectively. IT analysis uses a method known as Content Analysis in order to summarize the experiences of many users or many experiences of the same user. 2. COMPETENCY DEVELOPMENT: Focus on… the real changes needed for success As challenges change, businesses need to adapt. Individuals need to know how to respond, and what specifically they need to do differently. They need this information in credible language and models they can understand. Our approach to competency framework design is to work closely with key players in organizations to develop or update their competency models, positioning the content to the end user needs. We avoid ‘consultancy-speak’ and ensure there is buy-in and ownership of the model at all levels of staff. We identify the appropriate behaviors that are going to make the difference, between mediocre and excellent performance and also to consider the future demands that are going to be placed on the business. Organization approach involves the following activities: • Competency Workshops - involving staff volunteers from across the business to feed in business strategy and vision and encourage staff ownership. • Research Interviews – interviews with talented individuals within the business in order to tease out high performance behaviors and future competency profiles. • Design of Behavioral Competence Model – once we understand what each

organization is expecting their competency model to help them achieve, we work closely with the client towards the developing optimal competency solution. Key Benefits: Effective competency models are imperative to business success. They form the backbone and drive many HR and business activities including: • Communicating the direction and culture of the business • Explicitly stating what excellent work behaviors look like • Providing objective measures for assessment in both selection and development situations • Identifying specific strengths and on-going development areas for individuals. • Supporting appraisal systems and personal development plans • Tailoring the competency model to individual jobs or roles • Providing a robustness in the light of Equal Opportunities and compliance with Employment Legislation 3. COMPETENCY ASSESSMENT Competency assessment involves the measurement of an individual's competencies. Measures include cognitive ability tests, biodata instruments, structured interviews, job knowledge tests, diagnostic and promotion tests, and measures of customer service, and social skills. With the advent of increased agency responsibility for staffing decisions, valid personnel selection assessments are more critical than ever. Key Features

Selection methods cover the entire spectrum of job-relevant abilities, including reasoning and social skills, and are offered in a variety of formats Complete documentation of development process and validity analysis Nationwide network of test administrators can effectively and efficiently administer tests of OPM design

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Assessment Center Exercises An Assessment Center can be defined as a variety of testing techniques designed to allow candidates to demonstrate, under standardized conditions, the skills and abilities that are most essential for success in a given job. Assessment centers usually have some sort of in-basket exercise which contains contents similar to those which are found in the in-basket for the job which is being tested. Other possibilities include oral exercises, counseling simulations, problem analysis exercises, interview simulations, role play exercises, written report/analysis exercises, and leaderless group exercises. 360 degree feedback: In human resources or industrial/organizational psychology, 360degree feedback, also known as 'multi-rater feedback', 'multisource feedback', or 'multisource assessment', is employee development feedback that comes from all around the employee. "360" refers to the 360 degrees in a circle. The feedback would come from subordinates, peers, and managers in the organizational hierarchy, as well as selfassessment, and in some cases external sources such as customers and suppliers or other interested stakeholders. It may be contrasted with upward feedback, where managers are given feedback by their direct reports, or a traditional performance appraisal, where the employees are most often reviewed only by their manager.

STRATEGIES FOR COMPETENCY BASES MANAGERMENT PROCESS: Skills measurement systems provide a valuable resource for simplifying competency model implementation and aligning modeling initiatives with measurable skills data as a leading indicator for performance improvement. Measurable Business Goals Provide Crucial Level of Focus Once primary business objectives are identified, decision-makers can build a program based on core competencies. By identifying select competencies that influence specific outcomes, companies can not only build smaller, more actionable competency modeling programs, they can then track program success by tying it to measurable business results. Skills measurement innovations simplify competency model implementation

The skill measurement systems enable decision-makers to quickly build requirements for key competencies, and they provide the tools for tracking skills levels for individuals and across the organization with enterprise reporting flexibility. With definitions and online assessments for a broad range of professional skills, online measurement systems dramatically simplify the process of determining competency requirements. Ensure Program Support with Planning, Communication and Incentives For any competency modeling initiative, participation will ultimately determine program success. To ensure acceptance and participation by employees and company decisionmakers, a results-oriented focus is needed for all facets of implementation. Maul points out three areas of opportunity for dramatically improving the effectiveness of the competency modeling initiative Create Incentives—Link Program Participation to Career Development The positive value of an assessment system is significant, If positioned properly and communicated effectively, every assessment becomes an opportunity—an opportunity for career advancement, for self-fulfillment, for financial improvement. Backed by an effective communications effort and a skills measurement system for taking action, competency models can be tied to what Maul refers to as “positive consequences,” a key strength for any competency program. Putting Information Security Awareness into Practice Companies and government agencies are recognizing the need to build awareness and establish accountability for information security knowledge. Using online skills measurement to build awareness is a relatively new approach to improving information security. However, it is an approach that is delivering results, helping organizations track and improve employee awareness with a new level of consistency, objectivity, and ease.







It is very important development tool for HR function. It provides much nedded objectivity to HR activities. These programs contribute to organization effectiveness. Business process focus and objectivity are the main advantages of the competency bases system. It is having following implications: 1. Candidate appraisal for recruitment: Selection of candidates for employment is very importance decision for any organization. Competency maps for the job position and assessment of candidates fro the required competencies gives comparatively reliable indication about the suitability of the candidate. The assessment also provides guidelines in the training needs fro the candidate if selected. Normally only core competencies are assessed fro selection. 2. Employee potential appraisal for promotion or functional shift: Every job position requires different set of competency and hence an excellent performer in junior position may not necessarily perform to the expectations. Departmental shifts and promotions need careful assessment of the competencies of the person with respect to the required competencies of the new position. Hence it is recommended to assess core competencies fro promotion or function shifts. 3. Employee training need identification Competency mapping and assessment provides clear indication of employee’s developmental needs. As competency based training need identification has direct relation with the employee performance, effectiveness of training can directly be gauged through the assessment of performance and competencies. 4. Employee performance diagnostics: Competency bases assessment provides excellent understanding of performance problems. Observed non performance of an employee can be due to factors that are out of the control of the employees or due to lack of required competencies.


Employee self development initiatives: It helps the individual to understand direction for their own development. They can easily identify the gaps and work on the inadequacies. It indicates the competencies that are required for performance and behavioral indicators shows that factors that build up the competency. Organization should develop a competency map document

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