Computer - Internet, Intranet & BSNL Mail

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JAO (D/R) INDUCTION TRAINING
PHASE II – 4 WEEKS

COMPUTERS
INTERNET, INTRANET & BSNL MAIL

NATIONAL ACADEMY OF TELECOM FINANCE &
MANAGEMENT

Gachibowli, Hyderabad-500 032
Visit us at www.natfm.bsnl.co.in

1

Internet - An Introduction

The Internet is a computer network made up of thousands of networks worldwide. No
one knows exactly how many computers are connected to the Internet. It is certain,
however, that these number in the millions. No one is in charge of the Internet. There are
organizations which develop technical aspects of this network and set standards for
creating applications on it, but no governing body is in control. The Internet backbone,
through which Internet traffic flows, is owned by public/private companies and BSNL is
one of them. All computers on the Internet communicate with one another using the
Transmission Control Protocol/Internet Protocol suite, abbreviated to TCP/IP. Computers
on the Internet use client/server architecture. This means that the remote server machine
provides files and services to the user's local client machine. Software can be installed on
a client computer to take advantage of the latest access technology. An Internet user has
access to a wide variety of services: electronic mail, file transfer, vast information
resources, interest group membership, interactive collaboration, multimedia displays,
real-time broadcasting, shopping opportunities, breaking news, and much more.
The Internet consists primarily of a variety of access protocols. Many of these protocols
feature programs that allow users to search for and retrieve material made available by
the protocol.
World Wide Web - The World Wide Web (abbreviated as the Web or WWW) is a system
of Internet servers that supports hypertext to access several Internet protocols on a single
interface. Almost every protocol type available on the Internet is accessible on the Web.
This includes e-mail, FTP, Telnet, and Usenet News. In addition to these, the World Wide
Web has its own protocol: HyperText Transfer Protocol, or HTTP. The World Wide Web
provides a single interface for accessing all these protocols. This creates a convenient and
user-friendly environment. It is no longer necessary to be conversant in these protocols
within separate, command-level environments. The Web gathers together these protocols
into a single system. Because of this feature, and because of the Web's ability to work
with multimedia and advanced programming languages, the World Wide Web is the
fastest-growing component of the Internet. The operation of the Web relies primarily on
hypertext as its means of information retrieval. Hypertext is a document containing words

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that connect to other documents. These words are called links and are selectable by the
user. A single hypertext document can contain links to many documents. In the context of
the Web, words or graphics may serve as links to other documents, images, video, and
sound. Links may or may not follow a logical path, as each connection is programmed by
the creator of the source document. Overall, the Web contains a complex virtual web of
connections among a vast number of documents, graphics, videos, and sounds. Producing
hypertext for the Web is accomplished by creating documents with a language called
HyperText Markup Language, or HTML. With HTML, tags are placed within the text to
accomplish document formatting, visual features such as font size, italics and bold, and
the creation of hypertext links. Graphics and multimedia may also be incorporated into an
HTML document. HTML is an evolving language, with new tags being added as each
upgrade of the language is developed and released. The World Wide Web Consortium
(W3C), led by Web founder Tim Berners-Lee, coordinates the efforts of standardizing
HTML. The W3C now calls the language XHTML and considers it to be an application
of the XML language standard. The World Wide Web consists of files, called pages or
home pages, containing links to documents and resources throughout the Internet. The
Web provides a vast array of experiences including multimedia presentations, real-time
collaboration, interactive pages, radio and television broadcasts, and the automatic "push"
of information to a client computer. Programming languages such as Java, JavaScript,
Visual Basic, Cold Fusion and XML are extending the capabilities of the Web. A growing
amount of information on the Web is served dynamically from content stored in
databases. The Web is therefore not a fixed entity, but one that is in a constant state of
development and flux.
E-mail - Electronic mail, or e-mail, allows computer users locally and worldwide to
exchange messages. Each user of e-mail has a mailbox address to which messages are
sent. Messages sent through e-mail can arrive within a matter of seconds. A powerful
aspect of e-mail is the option to send electronic files to a person's e-mail address. NonASCII files, known as binary files, may be attached to e-mail messages. These files are
referred to as MIME attachments. MIME stands for Multimedia Internet Mail Extension,
and was developed to help e-mail software handle a variety of file types. For example, a
document created in Microsoft Word can be attached to an e-mail message and retrieved
by the recipient with the appropriate e-mail program. Many e-mail programs, including

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Eudora, Netscape Messenger, and Microsoft Outlook, offer the ability to read files
written in HTML, which is itself a MIME type.
Telnet - Telnet is a program that allows you to log into computers on the Internet and use
online databases, library catalogs, chat services, and more. There are no graphics in
Telnet sessions, just text. To Telnet to a computer, you must know its address. This can
consist of words (locis.loc.gov) or numbers (140.147.254.3). Some services require you
to connect to a specific port on the remote computer. In this case, type the port number
after the Internet address. Example: telnet nri.reston.va.us 185.Telnet is available on the
World Wide Web. Probably the most common Web-based resources available through
Telnet are library catalogs. A link to a Telnet resource may look like any other link, but it
will launch a Telnet session to make the connection. A Telnet program must be installed
on your local computer and configured to your Web browser in order to work. With the
increasing popularity of the Web, Telnet has become less frequently used as a means of
access to information on the Internet.
FTP - FTP stands for File Transfer Protocol. This is both a program and the method used
to transfer files between computers. Anonymous FTP is an option that allows users to
transfer files from thousands of host computers on the Internet to their personal computer
account. FTP sites contain books, articles, software, games, images, sounds, multimedia,
course work, data sets, and more. If your computer is directly connected to the Internet
via an Ethernet cable, you can use one of several PC software programs, such as
WS_FTP for Windows, to conduct a file transfer. FTP transfers can be performed on the
World Wide Web without the need for special software. In this case, the Web browser will
suffice. Whenever you download software from a Web site to your local machine, you are
using FTP. You can also retrieve FTP files via search engines such as FtpFind, located at
http://www.ftpfind.com/. This option is easiest because you do not need to know FTP
program commands.
E-mail Discussion Groups - One of the benefits of the Internet is the opportunity it
offers to people worldwide to communicate via e-mail. The Internet is home to a large
community of individuals who carry out active discussions organized around topicoriented forums distributed by e-mail. These are administered by software programs.
Probably the most common program is the listserv. A great variety of topics are covered
by listservs, many of them academic in nature. When you subscribe to a listserv,

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messages from other subscribers are automatically sent to your electronic mailbox. You
subscribe to a listserv by sending an e-mail message to a computer program called a
listserver. Listservers are located on computer networks throughout the world. This
program handles subscription information and distributes messages to and from
subscribers. You must have an e-mail account to participate in a listserv discussion group.
Visit Tile.net at http://tile.net/ to see an example of a site that offers a searchable
collection of e-mail discussion groups. Majordomo and Listproc are two other programs
that administer e-mail discussion groups. The commands for subscribing to and managing
your list memberships are similar to those of listserv.
Usenet News - Usenet News is a global electronic bulletin board system in which
millions of computer users exchange information on a vast range of topics. The major
difference between Usenet News and e-mail discussion groups is the fact that Usenet
messages are stored on central computers, and users must connect to these computers to
read or download the messages posted to these groups. This is distinct from e-mail
distribution, in which messages arrive in the electronic mailboxes of each list member.
Usenet itself is a set of machines that exchanges messages, or articles, from Usenet
discussion forums, called newsgroups. Usenet administrators control their own sites, and
decide which (if any) newsgroups to sponsor and which remote newsgroups to allow into
the system. There are thousands of Usenet newsgroups in existence. While many are
academic in nature, numerous newsgroups are organized around recreational topics.
Much serious computer-related work takes place in Usenet discussions. A small number
of e-mail discussion groups also exist as Usenet newsgroups. The Usenet news feed can
be read by a variety of newsreader software programs. For example, the Netscape suite
comes with a newsreader program called Messenger. Newsreaders are also available as
standalone products.
Chat & Instant Messaging - Chat programs allow users on the Internet to communicate
with each other by typing in real time. They are sometimes included as a feature of a Web
site, where users can log into the "chat room" to exchange comments and information
about the topics addressed on the site. Chat may take other, more wide-ranging forms.
For example, America Online is well known for sponsoring a number of topical chat
rooms. Internet Relay Chat (IRC) is a service through which participants can
communicate to each other on hundreds of channels. These channels are usually based on

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specific topics. While many topics are frivolous, substantive conversations are also taking
place. To access IRC, you must use an IRC software program. A variation of chat is the
phenomenon of instant messaging. With instant messaging, a user on the Web can contact
another user currently logged in and type a conversation. MSN and Yahoo are commonlyused chat programs besides others.
Internet Telephony - It is a cheaper way of globally reaching out to people. There are at
present four different ways of making a call over the Internet.


Computer to Computer.



Computer to Telephone.



Using an Internet Appliance.



Telephone to telephone.

For making computer to computer call you need Internet telephony program e.g.
Microsoft net meeting. These other features such as video, voice mail, call waiting, call
holding, text check, file transfer and data sharing are also available.
For making computer to telephone calls you would have to avail of the facility provided
by an Internet Telephony Service Provider, e.g. Net2 phone. This means you would have
to pay a small fee. The call goes to your PC over the Internet and then to the Internet
Telephone Gateway at the calls destination which connects the Internet to the Telephone
System.
To make calls through the Internet appliance method, you would need a separate piece of
hardware. Connect this device between your telephone and an answering machine and
configure them with your ISP information. When you call the other partner the Internet
appliances learn each other's IP address and then connect to each other over the Internet.
Telephone to telephone calls is same as normal PSTN call. The difference is the call is
routed over the Internet for most or part of the way thus reducing long distance charges.
Call originates from a telephone and is routed to an Internet telephone Gateway that
connects the telephone network to the Internet. The call then travels across the Internet to

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its destination where it is routed to another Internet Telephony Gateway that connects the
Internet back to the telephone network. Then the call is directed to the called telephone.
Intranets - Intranet is a private network with Internet technology as its basic architecture.
It is built with the Internet’s TCP/IP protocol suite, but implemented over a smaller and
restricted scale. Whereas the Internet is global and open to all with an Internet
connection, Intranets can be privatized to a particular company or organization. They use
the same type of software to view messages i.e. browsers like Internet Explorer. Also,
both carry the same information logically in the form of documents, files, etc. The
browser gives universal access to information in all types of files.
Connecting Intranets to the Internet is bound to give a wider spectrum to the Intranet
community, which is a restricted community. A major advantage of combining Intranets
to the Internet is that clients and users can access information, which is up to date directly
from the Internet too.
In order to minimize the risk of unauthorized access to the system and attacks from the
Internet, a firewall is used. A firewall is a software or hardware security system used to
safeguard the intranet from the internet.
Firewalls are of two types:


Packet filtering firewalls



Application layer firewalls(Proxies)

The packet filtering firewalls check the packets at the Network layer of the OSI model.
The proxies, on an internal network, represent the virtual server, which is relatively closer
to the client.
Extranets - If outsiders from the Internet can access Intranets, there is a large threat to
security. However, an architecture featuring an Intranet with secured access to only
selected outsiders of the public Internet forms a network called Extranet. Certain parts of
the internal network are made available to people from outside the organization.

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Any Intranet can be converted into an extranet in one of the following ways:


Internet access to the Intranet can be password authenticated.



Password authentication as well as encryption. This ensures that security breaches
by hackers are almost impossible.



Firewall security layer in between the Intranet and the Internet, to check the
unauthorized access from Internet to the Intranet.



Virtual Private Network provided by the Internet Service Provider



A separate protocol to tunnel through the Internet, thereby shielding confidential
information from hackers.

Thus Extranets provide a pool of vital information for the clients to search from, along
with the added advantages of the Intranet.

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CHAPER-2
INTERNET, INTRANET & BSNL MAIL
Internet - Connection

Now the question arises that how to connect to Internet. For this we require in our
computer a modem and username, password and phone number of the Internet Service
Provider (ISP). As we know that BSNL is an ISP and its National Internet Backbone
(NIB) is having its spread throughout India with the brand name of Sancharnet
(www.sancharnet.in).
Now we explain how to make the connection through a normal dial-up / PSTN. All these,
however, are being explained with Windows XP as the operating system of the computer.
1. Click the Start button → Programmes → Accessories → Communications →
New Connection Wizard. The wizard will open up.
2. Click Next
3. Choose Connect to the Internet and click Next.
4. Choose Setup my connection manually and click Next.
5. Choose Connect using a dial-up modem and click Next.
6. Type the name of the ISP, e.g. BSNL, and click Next.
7. Type the phone number for the said ISP, e.g. for BSNL it is 172233, and click
Next.
8. Choose Anyone’s use or My use only as per your preference and click Next.
9. Enter the username and password given to you by your service provider and click
Next.
10. Choose Add a shortcut to this connection on my desktop and click Finish.
Now the internet connection wizard is over. By double click of the shortcut on your
desktop get yourself connected to the Internet as and when you desire.

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Similarly, the connection can be made through Broadband or ISDN. For Broadband,
however, no phone number is required; only username and password is sufficient. For
ISDN the phone number of BSNL is 172225.
For checking the number of hours balance in the Internet Account or for changing the
username and password, we can go on www.sancharnet.in and can do it online provided
the setting of the internet explorer is compatible. The site, however, gives detailed
instruction for enabling the features of the internet explorer.

Search Engines

Search Engine is a program that searches documents for specified keywords and returns a
list of the documents where the keywords were found. The most popular search engine
now a day is Google which can be accesses by typing www.google.com in the address
bar of the internet explorer. It has a database of over 8 billion WebPages. Another search
engine is that of Microsft known as MSN Search and can be accessed by typing
http://search.msn.com. Microsoft’s site has more than five billion web pages at present.
Our discussion, however, is based on the features available in Google.
Search Techniques
Keywords are the words or phrase that search engines use to search for the relevant site.
In addition to keywords, the user can use following techniques or operators for more
accurate results.


Google searches are NOT case sensitive. All letters, regardless of how one
types them, will be understood as lower case. For example, searches for
NATFM, natfm , and nAtFm will all return the same results.



By default, Google only returns pages that include all of the search terms.
There is no need to include "and" between terms. It should be kept in mind
that the order in which the terms are typed will affect the search results. To

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restrict a search further, just include more terms. For example, to plan a
vacation to Hyderabad, simply type vacation hyderabad.


Google ignores common words and characters such as "where" and "how", as
well as certain single digits and single letters, because they tend to slow down
the search without improving the results. Google will indicate if a common
word has been excluded by displaying details on the results page below the
search box.



If a common word is essential to getting the results one wants, one can include
it by putting a "+" sign in front of it. (Be sure to include a space before the
"+" sign.)
For example, to search for World War I, use:
World War +I



Another method for doing this is conducting a phrase search, which simply
means putting quotation marks around two or more words. Common words in
a phrase search (e.g., "where are you") are included in the search. Even the
result page contains the results in the same order.
For example, to search for World War I, use:
"World War I"



If the search term has more than one meaning (bass, for example, could refer to
fishing or music) one can focus his search by putting a minus sign ("-") in
front of words related the meaning one wants to avoid.
For example, search bass for fish lake one avoids the music arrangements at
lake by putting music as a negative term:
bass -music



If one knows the website one wants to search but is not sure where the
information is located within that site, one can use a search engine to search
only that domain. This can be done by typing the keyword and the following
it by the word “site” and a colon followed by the domain name in which the
search is to be performed. For example, course site:www.natfm.ac.in will

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result in pages containing the keyword course in different pages of the site
www.natfm.ac.in.
The aforesaid are the basic techniques one can use to improve the results. Besides this
one can also make an advance search by giving further information regarding the
keyword and get a better result. With Advanced Search, one can screen the search for
pages:


That contain ALL the search terms you type in



That contain the exact phrase you type in



That contain at least one of the words you type in



That do NOT contain any of the words you type in



Written in a certain language



Created in a certain file format



That have been updated within a certain period of time



That contain numbers within a certain range



Within a certain domain, or website



That don't contain "adult" material

Facilities
Besides the principal function of searching the pages, Google has some powerful utilities
which are discussed here under:
1. Cached Links: Google takes a snapshot of each page examined as it crawls the
web and caches these as a backup in case the original page is unavailable. By
making a click on Cached in the search result page one can see it.
2. Calculator: Google’s offers built-in calculator function which can be used to
solve math problems involving basic arithmetic, more complicated math, units
of measure and conversions, and physical constants. Just type the math problem
in the search box and press Enter. The result page will be shown. For example to

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get the square root of 2, type sqrt(2) and press Enter. The result page will
appear.
3. Definitions: Google also provides the facility to see the definition for a word or
phrase. This can be done by simply typing the word “define,” then a space, and
then the word(s) one wants to be defined. For example if one is interested in the
definition of Information Technology, simply type define information
technology in the search box and press Enter. One can see the definition given
by a number of authorities.
4. File Types: Google provides file type search in 12 file formats other than the
HTML file format. Google now searches Microsoft Office, Postscript, Corel
WordPerfect, Lotus 1-2-3, and other file formats. The new file types will simply
appear in Google search results whenever they are relevant to the user query.
Google also offers the user the facility to “View as HTML”, allowing users to
examine the contents of these file formats even if the corresponding application
is not installed. The “View as HTML” option also allows users to avoid viruses,
which are sometimes carried in certain file formats.
5. Froogle: Froogle is the product search service provided by Google to search the
information regarding particular products. These product search results are
linked to the sites of merchants who participate in Froogle.
6. News Headlines: When searching on Google one may see links at the top of the
results marked “News”. These links connects one to reports culled from
numerous news services Google continuously monitors. The links appear if the
terms one enter are words currently in the news and clicking on them will take
one directly to the news service providers’ website.
7. Spell Checker: The Google spell checker software automatically analyses the
keyword(s) entered and suggests common spellings for the keyword(s). It will
ask "Did you mean: (more common spelling)?".
8. Webpage Translation: Google breaks the language barrier with this translation
feature. Using machine translation technology, Google facilitates English
speakers access to a variety of non-English web pages. This feature is currently
available for pages published in Italian, French, Spanish, German, and

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Portuguese. If the search has non-English results, there will be a link to a
version of that page translated into English.
9. Submit your site: Google provides the facility to the users to submit their
websites to the Google’s index. One may also add comments or keywords that
describe the content of that particular page or site.
Besides the above facilities there are facilities which are more suited to U.S. like Local
Search, Phone Book etc. Therefore it is better to skip there's discussion.
Search Preferences
Some of the features of Google can be manipulated by the user to suite his requirement.
Through preference option one can set globally (i.e. throughout Google) his own
preferences. The settings are allowed in following five areas:
1. Interface language: One can set his preferences to see the Google homepage,
site messages and buttons in a specific language. For India Google has
developed Hindi, Bengali, Telugu, Marathi, Tamil etc. as the interface language
option. On the homepage itself of google.co.in one can see the options.
2. Search Language: The language search feature lets one search for web pages in
the language that one chooses. Because these searches only see part of the Web,
therefore using "Search Web pages written in any language" as the default
option is good. Specifying a language can be useful, however, when one wants
to find content in a particular tongue.
3. SafeSearch Filtering: For excluding adult sites included in search results
(especially if the kids use the same computer), Google's SafeSearch screens for
sites that contain explicit sexual content and deletes them from the search
results. No filter is 100% accurate, however, but SafeSearch should eliminate
most inappropriate material.
There are three SafeSearch settings:


Moderate filtering excludes most explicit images from Google Image Search
results but doesn’t filter ordinary web search results. This is the default
SafeSearch setting.

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Strict filtering applies SafeSearch filtering to all your the search results (i.e.,
both image search and ordinary web search).



No Filtering turns off SafeSearch filtering completely.
The SafeSearch settings can also be adjusted though the Advanced Search
or the Advanced Image Search pages on a per search basis.

4.

Number of results: Unless one changes this preference, one will see 10 search
results per page. It is set in this way because this produces the fastest response
time. But if one wants to see more results per page, one can increase the
number to 20, 30, 50 or 100.

5.

New results window: Ordinarily, when you search with Google, your search
page is replaced by a search results page. If you’d prefer to keep your main
search page open, you can set this preference option to open your search results
in a new browser window.

Seeing all these features many have made the Google as their homepage. Are you
considering so?
BSNL Mail-An Introduction

Login the BSNL Mail
When you want to browse for BSNL mail, you just type http://mail.bsnl.in in the address
bar and select Go button besides the address spacing, and the following screen will
appear.
Enter your User Id and Password in the spacing provided for and click Logon.

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Fig.1
How the user id and password is created are described in the topic on Registration. Now
the screen similar to Fig.2 will appear. You can see here the Main Menu of your mailbox.
Go on clicking the various linked item and see what happens. You will see numerous
features which will be discussed now onwards so that you can exploit these features.
Registration
Registration for BSNL mail is a very easy process. You just fill up on a paper the Full
name, Designation, Employee Number, Staff Number, Office and Residence Address,
Phone and Fax Numbers, and Email-id if any other than BSNL Mail Id. Send this
information to the mail administrator of your circle. The mail administrator will create
your mail id and inform you accordingly. Once your mail id has been created, you can
update your profile, including the password, on your own as per your wish.

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Fig.2
In Fig.2 you can see the Main Menu of your mail. Now you can see the mailboxes and
can also send and receive the e-mail.
Mailbox
You will see the following standard mailboxes, plus any mailboxes that you have created.


Main. All new mail will be in this mail box, unless you have set options to route
mail elsewhere.



Sent. This mailbox is activated when you set your "Save copy of outgoing mail in
Sent folder" preference to Yes.



Deleted. This mailbox is activated when you set your "Deleted messages"
preference to Move to Deleted folder.



Draft. This mailbox is activated when you select to Save, rather than Send, a
message that you are composing. You can select a message in the draft folder at a
later time, modify it, and send it.

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Now you open a mail box folder. You will see a page similar to Fig.3 shown below.

Fig.3
This page shows the messages in the mailbox you selected. From this page, you can read
your mail, move messages to another mailbox, or delete messages. You can also set the
number of messages that are displayed on the page. We should now have a brief
discussion of various items available on the page.
From: The sender of the message
Subject: Subject of the message, written by the sender. To read a message click on its
subject. The following graphics will appear in the subject area:


When a new message arrives,



When new mail, with an attachment arrives,

will be displayed in the Subject field.

field.

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will be displayed in the Subject



When a message with an attachment has been read,

will be displayed in the

Subject field.


When a message has been read,



When a message has been forwarded, a right arrow

will be displayed in the Subject field.
will be displayed in the

Subject field.


When a message has been replied to a left arrow

will be displayed in the

Subject field.
Preview: A partial display of the body of the message. To enable or disable this option,
go to Edit My Preferences and go to the Message Preview area.
Date: Date you received the mail.
Size: Size of the message, in bytes.
Sort Order: By default, messages are sorted by date, with the most recent message at the
top. You can sort by From, Subject, Date, or size by clicking on the heading name. You
can sort in ascending or descending order.
Selection boxes: Check boxes appear in the left-most column so that you can select
multiple messages to move or delete.
Deleting messages: When you click the Delete button, all selected messages are deleted.
Alternatively, you select Delete All to delete all messages without having to select each
message. You can also click

located next to each message for quick individual deletion.

Moving messages:. When you click the Move to button, all selected messages are
moved to the mailbox indicated. To change the mailbox displayed, select it from the list
box.
Changing mailboxes: To view messages in a different mailbox, select the mailbox name
from the list box at the bottom of the page and click Go to Mailbox. You can also use the
mailbox links on the left navigation bar. The mailbox list box will only be displayed if

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you have configured more than one mailbox. Otherwise, on the left side of the screen
click on the mail box name.
Read Mail
This page displays the selected e-mail message.
If you want to add the address in the From box to your Address Book, click Save
Address.
Navigation links (Go To InBox, previous, next...) can be displayed at the top or bottom of
the page, or both. For information on how to set the message display options, see Edit
My Preferences.
The navigation links do the following:
Go To InBox. Takes you back to the Go To InBox page for the current mailbox.
Next. Opens the next message in the current mailbox. This is only displayed if there is
more than one message in the mailbox.
Reply. Creates a new message addressed to the sender. Note: You can set up Reply to
include or exclude the original message. To do so, go to the main menu page and select
Preferences under the Personal options.
Reply all. Composes a message to the sender and all the CC addresses. See the note
above about including/excluding the original message.
Forward. Forwards the message to an e-mail address. You can set up forwarding to
allow or disallow editing of the forwarded message. To do so, go to the main menu page
and select Edit My Preferences under Personal Account Options.
Delete. Deletes the message from the mail server.

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Move to. Moves the message from the current mailbox to the mailbox shown in the dropdown box.
Print: Allows you to see what the message will look like when it's printed.
Viewing the Message Header
To view the message header, click on the Header link in the left navigation bar. The
Header Information window will display either a basic or full header depending on the
user settings. By default only the basic header is displayed on this page. If you want to
see both the basic and the full headers, click on Print Preview. For information on how to
change user settings, see Preferences. To close the header Information window, click
[HIDE].
Sending Mail
To send mail to an address that is in the address book while on the main menu page,
position the cursor over the Compose button. This will display a list box that says
Compose a message to. Click on the list box (not on the Compose button) and all of the
addresses in your address book will be displayed. Select an address and a new message
will be opened with the selected address displayed in the To field. Note that this list will
not be displayed if there are no addresses in the address book.
To send mail to an address not in the address book:
1. Click the Compose button. The Compose page is displayed.
2. In the To, CC ("carbon copy"), and BCC ("blind carbon copy") text boxes, enter
the e-mail addresses of the message recipients. You can type or paste e-mail
addresses into these boxes, using a comma to separate multiple addresses. You
can also use the Addresses section to insert names from your Address Book as
follows: select a name in the scrolling list and then click the appropriate button
(To, CC, or BCC). Repeat for each name you want to add.
3. Add all recipients to address book. If you select this option, all e-mail addresses
in the To, CC, and BCC areas will be added to your Address Book.

21

4. If you want to spell check your message, select the dictionaries that you want to
use. Then click the Spell Check button.
5. Attachments. Click the Browse button to select the file you want to attach, or type
the path and name of the file into the box. Then, click Attach. To remove an
attachment, select a file in the list and click Remove.
Save message in Sent folder: If you select this option, a copy of the message will be
saved in your Sent folder.
Include Signature: If you select this option, your signature will be appended to the
message. If this check box is NOT checked, your signature will not be appended.
Edit Signature: Click Edit Signature on the left tool bar if you want to modify your
signature in any way.
Save a draft of the message: Click Save on the left toolbar to save a copy of the message
in your Draft folder. You can later select the message, modify it, and send it.
Address Book
Use this page to add, modify, or delete names in your Address Book.
To add an address, enter a new name and e-mail address and click the Add button.
To modify an address, select it from the list, correct the name and/or e-mail address, and
then click the Modify button.
To delete an address, select it from the list, and click the Delete button.
You can select an address to use when creating a mail message, see help for sending mail.

22

Search
The Web Messaging search feature allows you to search a single mailbox or all your
mailboxes for a specific word or phrase.
1. On the Main Menu page or on the Mail Summary, click Search.
2. Enter your search phrase. If you are looking for a name or User ID, enter it.
(Examples: [email protected]; Fred Farkle; Arnold). If you want to search for
a word or phrase, enter that (Examples: beignets, New Orleans cafe). Multiple
word entries are considered a phrase, you do not have to enclose the phrase in
quotation marks. For example, the entry, New Orleans cafe, will search for
messages that contain that phrase; it will not search for messages that contain
just the word Orleans or just cafe.
3. Select the area to search. You can search for a name or user ID by the recipient
(To) or the sender (From). You can also search the Subject line or the Message
Body for the occurrence of a word or phrase.
4. Select the mailbox(es) that you want to search.
5. Click Search to search the selected mailbox.
Search Results - The Search Results lists all messages that meet the search criteria. To
view a message in the list, click on it.If you want to view the results of the previous
search, click Last Search.
Entering a Search String
Enter a search string by doing one or more of the following:



Enter the literal text (up to 255 characters) that you want to search for. For
example, if you want to find the word jazz, type: jazz.



Type search expressions and quantifiers (up to 255 characters) as shown in the
Text Patterns tables below.

23



Paste a portion of a mail message that meets your intended search criteria. For
instance, you could copy and paste text such as XMSMailPriority(High) from the
header of a message; this would search for High priority messages.



Check Search string from file if you have placed the search text in a text file. The
listbox shows a list of the existing rule files.

Text Pattern

Expression

Any character

.

Any of the values separated by
(this|that|other)
vertical bars within the parentheses
Any word character (a-z, A-Z, 0-9)

\w

Any non-word character

\W

Any digit (0-9)

\d

Any non-digit

\D

Any white space (spaces and/or tabs
\s
and/or carriage returns)
Any non-white space
Any punctuation character
character other than \w or \s)

\S
(any

\p

Any non-punctuation character

\P

Quantifier

Expression

Zero or more

*

One or more

+

Exactly 100

{100}

24

At least n1, but not more than n2
{n1,n2}
(where n1 and n2 are numbers)
Note: As shown above, the following characters have special meaning in a rule:
{}()|*+,.:
If you want to use one of these characters in a search string, precede it with a backslash.
For example, to search for a plus sign, enter \+ in the search string.

Personal Account Options

In your main menu you will find a personal account option under which one can see a
number of options which we shall now discuss one-by-one.

25

Edit My Preference
Use the Edit Preferences page to set your preferences about how IMail The mail works.
The various options available is discussed below briefly.
Forward Editing - You can set up the mail so that when you forward a message, you can
also edit the message; if you do this, the forwarded message is flagged as an "Original
Message" and shows the From and Date fields, by selecting Edit original message.
You can also set up the mail so that when you forward a message, the person to whom
you forward the message sees the unedited body of the original message displayed
beneath any text you enter. However, you (the forwarder) will not be able to view the
body of the original message as you add your own comments.
Forward Attachments - You can set up the mail so that when you forward a message,
attachments to the original message are automatically included or excluded, by selecting
either Include attachments or Don't include attachments.
Replying With or Without Original Message - You can set up the mail so that when you
reply to a message, the original message is automatically included in your reply; if you
do this, the original message appears in the same text box as your reply. (The original
message is editable, and is flagged as "Original Message," and shows the From and Date
fields.). This is done by selecting Include original message. But if you do not wish to
include the original message in the reply, select don't include original message.
Including Symbols to Indicate Original Message - If you have set up the mail so that the
original message is included in your replies, you can also flag the lines of the
original message with the ">" (greater than) symbol. (This will visually distinguish
the contents of the original message from the contents of your reply.). This can be
done by selecting the “>” symbol.
Saving Outgoing Messages in Sent Folder - You can set up the mail to save (or not save)
a copy of each outgoing message in your "Sent" folder by selecting the option
available.

26

Including or Excluding a Signature - A "signature" is a tag that is added to the end of all
your messages. For example, you might add a signature that says, "Be sure to visit
my new web site." To include a signature, you first enter the text that will comprise
the signature, and then you set up the mail to include the signature in each message
you send by selecting yes option.
Confirming (or Not Confirming) Sent Messages - You can set up the mail to either
confirm or not confirm that your message has been sent by selecting yes or no
option.
Setting Java for Spell Check – Unless you change this option, the default setting of 1.1
will apply. So through this setting you can opt for Java 1.2
IMail Web Messaging - It allows the user to open and use IMail Web Calendaring while
still in web messaging.
Setting the Number of Messages per Page -You can set the number of messages that are
listed in the summary listing for each mailbox. It can be 10, 20, 50, or 100 depending on
the options selected.
Sorting Messages in the Mailbox Summary - When you view a summary of your
messages in a particular mailbox, you can sort by From, Subject, Date, or Size.
Locate Initial sort criteria and select From, Subject, Date, or Size.
You can sort this in ascending or descending order. This can be done by selecting
Ascending or Descending.
Displaying Message Headers - You can display just the basic message header (Date,
From, To, and Subject), or you can display the full message header (Date, Message-id,
From, Reply-To, To, Subject, X-Mailer, Precedence, X-UIDL, and Status).
can be done by selecting Basic or Full.

27

This

Showing Text Attachments as Text or Links - You can set up the Mail to show text
attachments (for mail you receive) either as a link or as text. This can be done by
selecting Show as links or Show with message text.If you choose Show as links
and you open a message with a text file attached, the text file name appears as a
hyperlink; when you click the file name, the text is opened on a new page.If you
choose Show with message text and you open a message with a text file attached,
the contents of the text file appears below the message.
Moving Menu Buttons - You can set up the Mail so that when you read a message, the
menu buttons (Next, Reply, Reply All, Forward, Delete, and Move To) are located only at
the top of the page, only at the bottom, or at both the top and bottom (if the message is
long). This can be done by selecting Top, Bottom, or Both options of the Menu buttons in
read message screen.
Showing New Messages - On the Mailbox Summary page, the Message Count shows the
total number of messages in each mailbox; in addition, it also shows the number of
new (unread) messages for the Main mailbox. You can set up Web Messaging to
show the new message count for only the "Main" mailbox, or for all mailboxes. Note
that counting new messages for all mailboxes may take a while if you keep many
messages in your mailboxes. This can be done by selecting Main mailbox only or
All mailboxes of Show new messages for.
Using Message Preview - If you select this option, your message summaries will include
a Preview column that shows the first line of the message body. You can set the
number of characters in the preview, up to 128 characters. The message summary
still shows the From, Subject, Date, and Lines columns, but you may have to scroll
right to see the Date and Lines, particularly if you set it to display a large number of
characters, such as 128.

28

Handling Deleted Messages - You can set up the Mail to either purge deleted messages
immediately or place them in a folder named "Deleted." Deleted messages remain in
the Deleted folder until you delete them by selecting the box located to the left of the
message, and clicking the Delete button. To purge deleted messages immediately by
selecting Purge message of Delete Messages.
To place deleted messages in a folder select Move to Delete folder of Delete Messages. If
you have renamed the deleted folder, the Edit Preferences page will display the new
name. For example, if you renamed the folder to "Trash", the Edit preferences page
would display "Move to Trash folder" under the Delete Messages section.
Confirming Before Deleting Messages - If you select the Confirm delete messages option
on the Edit Preferences page, the Mail asks you to confirm the request before
deleting the message.
Change My Signature
A "signature" is a tag that is added to the end of all your messages. For example, you
might add a signature that says, "Be sure to visit my new and improved web site."
If this text block is blank, no signature is added. If this text block contains text, the text
becomes your "signature." Signature text is limited to 1000 characters. Enter or edit your
signature and click the Save button.
Change Finger Information
The Finger protocol lets one Internet user request information about another Internet user.
Finger information includes:


users full name



users complete e-mail address



contents of the users Plan file (if one exists)

The Change Finger page is where you enter or edit the contents of your Plan file.

29

In order for Finger requests about you to return the information, your system
administrator must enable the Finger server.
Change Password
From the drop down menu, select Change Password.
1. Enter your current password.
2. Enter your new password and then enter it again to make sure you didn't make
any typing errors. Passwords may be from 4 to 30 characters long and cannot
contain spaces.
3.

Click Save.

Change Mail Forwarding Information
You can have Web Messaging automatically forward your mail to another mail account.
This feature is activated when an e-mail address is present in this text box. (In other
words, as long as this box is empty, mail is not forwarded.) Enter a complete mail address
including the user ID and the full host name, for example, User [email protected], and
then press the Save button. You can forward your mail to more than one e-mail addresses
by entering multiple addresses separated by commas.
Change User Information like hiding LDAP Information
LDAP (or Lightweight Directory Access Protocol) is an Internet protocol that allows a
server administrator to publish user information (called "attributes") on an LDAP server.
When LDAP is enabled by your administrator, other Internet user with LDAP-enabled
client programs can access your information. You can set up the mail so that your LDAP
information is hidden from other Internet users, even if your Administrator has made the
information available. Near the bottom of the Change User Information page, check the
box labelled Hide from Information Services.
Sending a Vacation Message

30

You can set up the Mail to automatically send a vacation message to anyone who sends
you mail. This feature is activated when you enter an e-mail address on the Vacation
Message page. Your vacation message will be sent once to each e-mail address that sends
you mail. (the Mail tracks the e-mail addresses of those who have been sent your vacation
message; this prevents any one e-mail address from receiving your vacation message
more than once). Compare this feature to the Auto Response feature (which sends an
automatic response to each message that's received, regardless of whether or not the
sender has already received the automatic response.
For entering a new vacation message select Change Vacation Message under Personal
Account Options and enter a vacation message in the text box. This message will be sent
once to each user who sends you mail and is limited to 1000 characters.
For modification of an existing vacation message again select Change Vacation Message
and modify the existing vacation message in the text box.
To stop sending a vacation message just delete the message from the Change Vacation
Message page.
Adding or Editing an Automatic Response
Adding an Automatic Response - Use this page to set up an automatic response so that
each time you receive mail, a prepared message is sent back to the sender. This feature
is activated when you enter text in the Message box. (In other words, if the Message
box is empty, no automatic response is sent.) Compare this feature to the Vacation
feature.
1. Enter Main as the mailbox if you want all incoming mail to receive the automatic
response. (If you want the automated response to be activated only for a
particular mailbox, select the mailbox name.)
2. If, in addition to sending an automatic response, you want to forward incoming
messages to another user ID, enter a mail address. For example, you can
forward messages to your assistant, or to another mailbox besides Main (by
entering the forwarding address as yourUser ID-othermailbox).

31

3. In the Message box, enter the subject and message to be returned to all senders
who send mail to this sub-area. The first line of the body of the message is used
as the subject line for the automatic response. It must be less than 80 characters.
The rest of the message will be sent as the body of the automatic response. It
must be less than 1024 characters.
4. Click the Save button.
To prevent automatic responses to bulk mailers, an automatic response is not sent if the
original message contains the Precedence: bulk header. To prevent automatic responses to
list server mailing lists, automatic responses are not sent if the original message contains
imailsrv in the mail address.
Editing an Automatic Response - To edit an existing automatic response, select the
mailbox (usually Main), make any necessary changes, and click the Update button.
Adding an Alias.
To add an alias, click on the Add button. The Add Alias page is displayed.
1. Enter an ID for the Alias. An ID limited to 45 characters and must consist only of
A-Z, a-z, 0-9, _(underscore) and -(hyphen). The name cannot contain spaces and
must be unique within the system but can override the User ID.
2. Select either a Standard alias, or a List alias.
o

A standard alias can point to a single User ID on the same system,
multiple User IDs on the same system, a remote mail address, multiple
mail addresses, another alias, or any combination of the same. Please enter
one complete mail address per line. If Standard alias is greater than 128
characters then it gets converted into List alias. If file name is given then it
is taken as list file name otherwise alias name is taken as list file name.

o

A group alias points to a file that contains a list of valid mail addresses,
one per line. Please type the complete path and name of file which
contains list of valid mail addresses. Path name should be given in DOS
8.3 format.

3.

Enter a destination. The destination should be at least three characters long.

32

A group alias was called a "list alias" in previous versions of IMail Web Messaging.
Modifying an Alias - Use this page to make changes to an alias. Note that Program
Aliases and "imailsrv" can not be modified.
The only fields that can be modified for an alias are "Filename" and "Destination".
To make changes to either of these fields:
1. Type or edit the text in the appropriate text box.
2. Click Save to update the changes.
Note: You cannot change the alias type. For example, you can not change a standard alias
to a group alias. If you want to use an existing alias name for another type of alias, you
must delete the existing alias and then create a new alias of the desired type. The
exception to this rule is that a standard alias will automatically be converted to a Group
alias if more than five users are added to it.
Managing the Mail Box
To create a new mailbox
1. On the Main Menu page, select Manage Mailboxes under Personal Account
Options.
2. Under Create a Mailbox, enter the name of a new mailbox to create. (The name
must be eight characters or less and may not contain any special characters.)
3. Click the Create button.
To create a mailbox folder within another mailbox folder

1. Under Create a Mailbox, enter a name like UserName.Parrots.Tricks, which will
add a new mailbox called Tricks under the directory Parrots, which is under the
top directory UserName.
2. Click the Create button.

33

To rename a mailbox
1. Under Rename a Mailbox, choose the mailbox name from the drop-down list.
2. Enter a new name in the text box.
3. Click the Rename button.
To delete a mailbox and all the messages it contains

1. Under Delete a Mailbox, select the mailbox name from the drop-down list.
2. Click the Delete button.

Mailing List
You can offer subscribers a digest of messages sent to the list-server mailing list. The list
server will "archive" messages sent to the list to a digest mailbox. The accumulated
messages are then sent periodically to digest subscribers as a single message. You
schedule the digest to be sent on a time-basis (for example daily or weekly) or when the
digest reaches a certain size. When subscribers receive a digest, it contains all the
messages sent to the list since the last digest was sent.
Using this page, you can add, modify, delete or search for your list user's e-mail
addresses.
If you are not already there, select List Administration from the Administrative Account
Options. Click on a list name and then click Digest.
To set up a list-server mail digest, you must first enable digest mode (see List Parameters,
Step 6), and then you set the options you want to use.
List Digest Options

34

Digest Mailbox. Enter the name of the mailbox where postings get stored before the
digest mailing is sent out. A copy of all postings will be sent to: [email protected]. This mailbox has the following characteristics:


After a posting is sent to the digest list, the Digest Mailbox is emptied and a copy
is made in the format: digestmailbox MMDD.mbx where digestmailbox is the
name of the Digest Mailbox, MM is the month, and DD is the day of the posting.



The list administrator can view the mailbox by using the Web, and can delete or
add messages before the posting is sent. The list administrator can also view
posted digests by the MMDD format described in the previous paragraph.



Subject Line for Digest Postings. Enter the text that you want to appear as the subject line
of the digest.
Strip Non-Text Attachments. Turn on this option to strip non-text attachments from
messages when the digest posting is sent.
Enable Digest Separator. Turn on this option to specify lines or characters that will
automatically separate messages in the digest posting. Then, click Digest Separator.txt
and then enter the lines or characters that you want to use as a separator.
Enable Digest Header. Turn on this option to display text at the beginning of each digest
posting. For example, you can enter the subscribe/unsubscribe information for the digest
and have it appear at the beginning of every message. Then, click Digest Header.txt and
enter the text. This information is saved in the digest_header.txt file.
Enable Digest Trailer. Turn on this option to display text at the beginning of each digest
posting. For example, you can enter the subscribe/unsubscribe information for the digest
and have it appear at the end of every message. Then, click Digest Trailer.txt and enter
the text. This information is saved in the digest_trailer.txt file.
Include Headers/Trailers When Posting to Digest Mailbox. Turn on this option to have
the posted digest messages include the header and or trailer messages. We recommend

35

turning off this option as it will make the digest larger and the digest has its own header
and trailer.
Digest Scheduling
From the Periodicity list, select how often you want to post the digest. For example, if
you select Daily and set the Next Processing Date/Time to 12/10/1999 3:00 AM, then the
digest will initially be posted on 12/10/1999, and then every day thereafter at the same
time.


Daily. If you want to post the digest daily, select this and set the date and time to
post the digest.



Weekly. If you want to post the digest weekly, select this and set the date and time
to post the digest.



Bi-Weekly. If you want to post the digest every two weeks, select this and set the
date and time to post the digest.



Monthly. If you want to post the digest monthly, select this and set the date and
time to post the digest.



User-defined. If you want to post the digest every nn days, select this and enter
the number of days. This affects both how often the digest is posted and how it
is rescheduled for the next posting.



Size-Exceeds. To specify a size that causes the digest to be published, select this
and enter the number of Kilobytes. This affects both how often the digest is
posted and how it is rescheduled for the next posting.



Manual. If you want the digest to be posted only when you click the Process/Send
Now button, select this.

Next Processing Date/Time. If the next digest has been scheduled, the next date and time
is shown. If date and time are blank, then set the next processing date and time and these
values will be updated after the next processing date.
Last Processing Time. The last time that the list was sent out to the subscribed users.

36

Click the Set Digest Options button to save your changes.
Click the Process/Send Now button to post the digest now.

37

Global Address Book

BSNL Mail system has brought about greater collaboration among the top officials of
BSNL, who are regularly using the system. The need to leveraging on the growing mail
user base brought about shareable, self-updateable & searchable mail users information,
and hence "Global Address Book" was created. The Global Address Book, which will
also serve as Employee Information Directory Service.
BSNL Mail Username & Password is to be used for login. If the user is a Global Address
Book (GAB) system's Administrator, "Login as Administrator" checkbox in login page
needs to be checked. The GAB has two major components


Update User Profile



User Information Search

Updating Your Profile
The profile once entered can be changed anytime through the Global Address Book
system. You just click the Global Address Book available on the right side of the main
menu. The following are the User Profile attributes:
1.

First Name

This information is migrated from earlier available profile information, if found
incorrect, please update the same.
2.

Last Name

This information is migrated from earlier available profile information, if found
incorrect, please update the same.
3.

Full Name

This information is combination of First & Last Name. It is non-editable by the
user.

38

4.

Common Name

This information is regular name, which used to address a person in general.
5.

Designation ,

6.

Wing / Section,

7.

Circle/ Region,

8.

SSA

You need to select your present Designation, Wing/Section, Circle/Region, SSA
from the drop-down box. If relevant Designation, Wing/Section, Circle/Region,
or SSA is not found, select 'Others' from the dropdown box, and use the
"Missing Value Mailer" link to intimate the GAB Administrator of the missing
Value. The "Missing Value Mailer: link is provided adjacent to drop-down box
and represent with the icon -->
9.

View Designation Values and Abbreviations

Staff No

Enter your Staff No., if available
10. Employee No
Enter your Employee No.
11. City /Town
Enter Name of City / Town, where your office is located
12. Place of Work
Enter Place of Work, in the City /Town of your Office

39

13. Reporting Officer's Email ID
Enter your Reporting Officer's BSNL Mail ID. This will help in giving Human
Resource Information of BSNL Officers.
14. Office Address
Enter your Office Address.
15. Residential Address
Enter your Office Address.
16. Office Phone No & Extn [5 Numbers]
Enter your Office Phone No. [STD Code + Phone Number + Extension (if
any)]. There is provision to enter five-phone numbers and at least one number is
mandatory.
17. Residence Phone No [2 Numbers]
Enter your Office Phone No. [STD Code + Phone Number], if available.
18. GSM Phone No.
Enter your CellOne / GSM Phone No., if available.
19. CDMA Phone No.
Enter your Tarang / GSM Phone No., if available.
20. FAX No.
Enter your Office FAX No, if available.

40

21. Pager No.
Enter your Pager No., if available.
22. Backup Email ID
Enter your Backup Email ID, if available. This would be used to send password,
if forgotten.
User Information Search
Through the Global Address Search Option search can be made on the following
criterions:
1. First Name
2. Last Name
3. Common Name
4. Phone Number
5. Designation
6. Wing
7. SSA / Region
8. Circle
9. Staff No
10. Employee No
11. City / Town
12. Place of Work
Any one the criterion needs to be specified, to carry out the search.
The Search result will provide the list of match with the following values:
Full Name ^ Designation Circle SSA / Region Email Addess Office Phone No

--> icon

link provide complete profile of the particular Officer, including the Reporting Officer's

41

details and Sub-ordinates / Direct Reports To officers information, along with complete
profile.
BSNL Instant Messenger

E-mail, while it's certainly much faster than the traditional post office system, works like
a normal mail delivery system in that you must send a message with no way of knowing
when the message will be delivered or retrieved.
IM allows you to get an instant response to your sent message; for this reason, IM varies
significantly from e-mail because it allows you to engage in an online conversation.
Sending a message opens up a window in which you can type messages that both you and
your contact, or contacts, can see and read. Through online status indicator IM helps you
keep track of your Net-connected friends i.e. it shows you who is online as well as shows
them when you are online. BSNL Mail has its own IM Client software which can be
downloaded as follows:
Login your mail id and when you are on the main menu click the following picture
available in the left hand side of the menu.

It will open new login page, give the same mail userid and password to login. After
logging in click the Download button. It will prompt to save the client into your desktop,
select save this program into disk. After download is completed, click exe file and follow
the instructions on the screen. This will complete installation of BSNL instant messenger
client.
After the download is complete login it by clicking the icon, generated automatically
while downloading the software, on the desktop. It will ask your userid and the password.
Type your BSNL mailid suffixing it with @mail.bsnl.in like [email protected]. Now
enter your password, which you use to login your mail. Now you can see the IM Menu.
Double click the Public contacts and you can see the person available online.

42

The user can’t modify public contact list, any changes or additions to public contact list
can be done only at server end. However one can add or delete the personal contacts. To
add new contact in messenger after logging in right click personal contacts and click new
contact in the contact address field just give the mailid of the friend or colleague (ex: test) and click next, it will be added. If the new userid entered is right it will be added
properly. If userid entered incorrectly it will be added to personal contact list, but on this
userid blue question mark will be displayed. User needs to observe this and if any
question mark is there on the users, delete those and add correct ones.
You can also transfer the soft files by click the clip button available on the conversation
box. Similarly you can add emotions to your conversation by adding the smiley which is
also available in the conversation box.
Mail POP3 Configuration
SMTP and POP3 server address for BSNL mail server is same i.e. "mail.bsnl.in" ( or
210.212.215.74 )
Procedure to Configure Mail Client (Outlook Express)
In Outlook Express click the Tools menu; then select Accounts.
Click the Mail tab in the window that comes up. On Clicking Add -> Mail, A wizard will
launch; Click Next.
Enter your name (i.e. Your full name)
Enter your e-mail address (i.e. [email protected]); Click Next
In the next step of the wizard i.e. E-Mail Server Names
--> My incoming mail server is, select pop3;
--> Enter Incoming mail (pop3 or Imap)Server as "mail.bsnl.in",

43

--> Enter the outgoing mail (SMTP) Server as "mail.bsnl.in";
Click Next
Enter your account name (i.e. xxxxxx {everything before the @ in your e-mail address}),

Enter password -> xxxxxx ; Click Next and then Finish.
Then go to Tools -> Accounts -> Mail -> Properties -> Servers -> In the outgoing mail
server, enable "My server requires authentication".
Next to that in the settings, select "Use same settings as my incoming mail server". This
completes Outlook or Outlook Express configuration.
To Leave a copy of the mails on the Server.
Then go to Tools -> Accounts -> Mail -> Properties -> Advanced ->
and select the option "Leave a copy of messages on the server"

44

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