Computer Operator or Computer technician or Computer Analyst or

CHARLES GREGORY 2809 Keale Way * Edgewood, Maryland 21040 [email protected] * 410.676.5466 Home * 301.379.2115 Cell TECHNICAL PROFILE Computer Operations Specialist ~ Production Control Analyst Seasoned Computer Operations Technician with extensive experience managing and m onitoring mainframe operating systems and subsystems. Utilize broad mix of techn ical and business-based skills encompassing concrete knowledge of key technologi es to streamline production and support within diverse environments. Skilled tea m leader with dynamic interpersonal strengths; proficient at identifying potenti al problems and underperforming areas and offering alternative solutions to faci litate optimal performance. Highlights of Expertise: * Project Management * Process Improvements * Relationship Management * Internal Systems & Controls * Troubleshooting & Problem Resolution * Tape Management System (TMS) * Technical Support * System Monitoring * Team Leadership Technical Proficiencies: Platforms: UNIX, AIX, HP, Solaris, Windows XP/7, Z/OS, MVS Tools: JES II, CA-Scheduler, TWS Scheduler, Omegamon, NETCOOL, Abend-Aid, JCL, C A-1/7/11, CLIST, SyncSort, TSO/ISPF/IOF, IBM Utilities, Veritas NetBackup, Lotus Notes PROFESSIONAL EXPERIENCE CONTRACTED ENGAGEMENTS, Edgewood, Maryland 5/2009 - Present Computer Operations Technician Provide hands-on technical expertise during various contracted engagements. Inte ract extensively with clients to determine specific requirements/ issues; analyz e existing processes and offer recommendations based on individual needs. Monito r and control computer systems; ensure optimal functionality of peripheral equip ment, including printers, tape drives, and other consoles. Key Contributions: * Instituted adjustments to JCL and program control parameters to add, change, a nd nullify parameters, thereby streamlining job processing. * Conducted in-depth analysis of software/ hardware ABENDS; successfully determi ned issues and initiated corrective actions related to bad input, hardware malfu nctions, and programming errors. * Devised and implemented business continuity and recovery plans for operating s ystems and application backups/ restores. WASHINGTON HOSPITAL CENTER, Silver Spring, Maryland 4/1999 - 10/2005 & 8/2006 5/2009 Senior Computer Operations Technician Directed and monitored all aspects of production runs on an IBM/MVS/JES II/ZOS c omputer system. Implemented TSO/ISPF to monitor both CICS and production runs. O versaw system network and performed backups, ensuring optimal functionality. Con ducted standard system shutdown and IPL procedures; documented system issues. Ut ilized UNIX/AIX scripts to process network backups. Provided technical support t o users. Served as Technical Lead/ Resource; assigned tasks to junior support pe rsonnel. Key Contributions: * Played key role in enhancing system monitoring; conducted extensive quality as surance tests that included entering both online and batch data. * Performed advanced troubleshooting for system issues; identified and alleviate d bottlenecks related to production processes, system/ data communication errors , and determined when to reset priorities in order to obtain maximum job flow. * Drove improvements to production processes, including recommending methods of enhancing JCL procedures, production documentation, utilities, and data files. KFORCE, INC., Baltimore, Maryland 10/2005 - 8/2006

Production Control Analyst Recruited to serve as Contractor for CSC; held full accountability for supportin g the Drug Prescription Plan for CMS. Scheduled and managed production runs on a n IBM/MVS/JES II/ZOS computer system. Troubleshot and resolved production issues (ABENDS); distinguished between application and system problems. Setup JCL to e ffectively process Plan Transactions. Produced detailed status reports. Key Contributions: * Developed and maintained rapport with end-users; consistently provided quality service and offered recommendations to enhance operations. * Utilized various technologies to monitor production runs and user submissions, including TSO/IOF. * Effectively relayed technical information in an easily understandable manner; efforts enabled timely resolution of production issues. VISTA COMPUTER SERVICES, Chantilly, Virginia 9/1998 - 3/1999 Production Control Specialist Served as Technical Consultant for MCI/WorldCom in Colorado Springs, Colorado. P lanned and scheduled production runs on an IBM/MVS/JES II computer system. Provi ded technical guidance and expertise regarding various issues, including missing reports, magnetic tapes, and ftp downloads; reran production jobs in order to r ecreate appropriate output. ** *** ** Early experience included Production Control Specialist (Consultis - Reston, VA) , Tape Operator (Interim Technology - Reston, VA), and Web Developer (Maxima Cor poration - Lanham, MD) EDUCATION AND TRAINING Technical Certification: MVS/JCL, MVS/Utilities, OS/Assembler Language Programmi ng UNIVERSITY OF CALIFORNIA-LOS ANGELES, Los Angeles, California Associate of Applied Science * Data Processing HAROLD WASHINGTON COLLEGE, Chicago, Illinois Associate of General Studies KENNEDY-KING COLLEGE, Chicago, Illinois