Computer Technician or Computer Repair Technician

JOE M. NIETO 1726 Lawrence Pl. Pomona, CA 91766 (909) 865-8674 Email: [email protected] Summary of Experience Professional with over 10 years of experience in the computer industry as a LAN, Desktop and Software Support Technician. Background includes end user support, systems installation, repair, maintenance, troubleshooting, problem resolution, and purchasing new equipment. Managed teams of 5 to 7 Technicians successfully . Qualifications * Experienced Computer/Network Support Technician with extensive knowledge and experience in PC Desktop and Laptop maintenance, upgrades and repairs. * Experienced in network connectivity on LAN and Wireless networks. * Experienced in office relocations for computers and printers from project pla nning to completion of same. * Demonstrated high quality, results-driven, prompt professional customer servi ce and support to instill confidence in technical advice and directions. * Reduced stress levels of customers by adopting a cooperative attitude and pos itive approach to every task and assignment. * Excellent written and verbal communication skills. * Excellent customer service skills. * Bilingual - English / Spanish Professional Experience/Highlights Desk Side Support Specialist, 2000 - 2008 Perot Systems/SJHS, Orange, CA * Configured and supported laptops for wireless connectivity. * Monitored and resolved LAN connectivity issues for computers and network prin ters by resetting network ports, reconfiguring or replacing hardware. * Provided customer service by instructing users on computer operating system, applications, data management, email, graphics and computer resource management. * Performed department office relocations. * Performed Dell authorized repairs for both desktop computers and laptops. Computer System Analyst, 1999 -2000 St. Joseph Health System, Orange, CA * Provided network, desktop/laptop, network printing and local printing support . * Planned and executed extensive computer upgrades and maintenance projects. * Monitored and resolved LAN connectivity for personal computers and network pr inters. IS Coordinator, 1998 - 1999 SJHS Home Health Agency, Orange, CA * Provided LAN, computer and printer support. * Acted as a liaison with the SJHS IS Department. * Assisted SJHS HHA personnel with system analysis as appropriated for process improvement.

Computer/Network Support Engineer, 1996 - 1998 Integrated Physician Services, Brea, CA * Provided computer and network support. * Maintained Novell server and performed user administration on same. Education Business Management and Supervision Rio Hondo College, Whittier, CA Computer Technology Practical Schools, Anaheim, CA Certified Novell Network Administrator Fullerton College, Fullerton, CA Software Applications Course Mt San Antonio College, Walnut, CA TCP/IP Networking Environment New Horizons, Costa Mesa, CA