Computer Technician or Help Desk
Content
WESLEY C. POEHLEIN 3008 Westwood Drive Acworth, GA 30102 404.452.9731 [email protected] www.linkedin.com/in/wespoe23 SUMMARY Certified IT Professional experienced with installations, maintenance, troublesh ooting; upgrades to computer hardware and software applications, computer networ ks, and peripheral equipment. Described as analytical, well-organized and having a passion for learning. Possess comprehensive background in leading all aspects of retail operations and received extensive retail management training. PROFESSIONAL EXPERIENCE FIRST BAPTIST CHURCH WOODSTOCK, Woodstock, GA 06/2010 - Present
Computer Service Technician Help desk - technical support, diagnostics, installations, and troubleshooting f or hardware and software. POST PROPERTIES, INC., Atlanta, GA 08/2005 - 12/2009 Post Properties, Inc. is a developer and operator of multifamily communities, in cluding resort-style garden apartments and high-density urban apartments. Operat ing as a real estate investment trust the company also develops condominiums and converts existing apartments into condominiums. Document Imaging Specialist 10/2005 - 12/2009 Re-organized the accounts payable process from start to finish. Starting with th e way we received invoices, prepared invoices for sorting, indexing, batching, a nd electronic scanning and checking for quality on the images. Streamlining the process of keying and populating utility and construction invoi ces into system for auditing, payment, and archiving in compliance with monthly, quarterly, and yearly deadlines. Implemented new Kodak scanning equipment, Oculus and JD Edwards software upgrade s; along with troubleshoot technical issues with these upgrades ensuring that th e process operated proficiently. Customized, imported and exported reports, and maintained daily productivity log s for statistical reports for accountability purposes. In an effort to go paperless, played key part organizing, updating, and keying d ata archiving projects into new electronic system in order to have these project s completed by end of 2009. Re-organized and improved filing system for faster file retrieval. Office Assistant 08/2005 - 10/2005 Assisted Office Manager with related duties: communicated with building manageme nt for areas such as cleaning, light outages, ordering security access cards, tr oubleshooting copiers and fax machines. Supported Mail Room Manager with sorting, shipping, and receiving; assisted in r
e-organizing mail delivery process. Created new telecommunication directory for faster connections for clients to em ployees. FAMOUS FOOTWEAR, INC., Woodstock, GA 09/2002 - 03/2005 Famous Footwear is a nationwide chain of retail stores in the United States, whi ch offers a variety of popular footwear. 1st Assistant Manager 01/2003 - 03/2005 Managed store operations: front end supervision, bank deposits, shipping, and re ceiving. Received extensive management and leadership training through online "Training C enter Modules" and closely working with District Managers. Traveled to several stores to assist in various management duties: training new hires, conducting inventories, opening new store, closing older stores, provided overnight security for remodeling, re-organizing, and upgraded P.O.S. Registers , Touch Screens, and Network connections. Assistant Manager 09/2002 - 01/2003 Assisted in store operations: cashier and merchandising. Awarded top seller in region for accessories. Winning company contests in sales in multiple store locations. EDUCATION BA, Social Sciences, University of West Florida Pensacola, FL, 1997 AA, General Associates of Arts, Pensacola Junior College Pensacola, FL, 1995 TECHNICAL SKILLS Fluent in using software and hardware: Windows OS (7, Vista, XP, 2000, ME, 98, and 95) Software - MS Suite 2010, Open Office, Photoshop 5, Sync Toy, Track-It, Adobe, a nd Symantec Accounting software: Oculus, Kofax Capture, Capture Perfect, Oracle, JD Edwards , and Ops CERTIFICATIONS CompTIA A+ Certification 2010 CompTIA A+ IT Technician Certification 2010 CompTIA Network+ Certification Pending
Computer Service Technician Help desk - technical support, diagnostics, installations, and troubleshooting f or hardware and software. POST PROPERTIES, INC., Atlanta, GA 08/2005 - 12/2009 Post Properties, Inc. is a developer and operator of multifamily communities, in cluding resort-style garden apartments and high-density urban apartments. Operat ing as a real estate investment trust the company also develops condominiums and converts existing apartments into condominiums. Document Imaging Specialist 10/2005 - 12/2009 Re-organized the accounts payable process from start to finish. Starting with th e way we received invoices, prepared invoices for sorting, indexing, batching, a nd electronic scanning and checking for quality on the images. Streamlining the process of keying and populating utility and construction invoi ces into system for auditing, payment, and archiving in compliance with monthly, quarterly, and yearly deadlines. Implemented new Kodak scanning equipment, Oculus and JD Edwards software upgrade s; along with troubleshoot technical issues with these upgrades ensuring that th e process operated proficiently. Customized, imported and exported reports, and maintained daily productivity log s for statistical reports for accountability purposes. In an effort to go paperless, played key part organizing, updating, and keying d ata archiving projects into new electronic system in order to have these project s completed by end of 2009. Re-organized and improved filing system for faster file retrieval. Office Assistant 08/2005 - 10/2005 Assisted Office Manager with related duties: communicated with building manageme nt for areas such as cleaning, light outages, ordering security access cards, tr oubleshooting copiers and fax machines. Supported Mail Room Manager with sorting, shipping, and receiving; assisted in r
e-organizing mail delivery process. Created new telecommunication directory for faster connections for clients to em ployees. FAMOUS FOOTWEAR, INC., Woodstock, GA 09/2002 - 03/2005 Famous Footwear is a nationwide chain of retail stores in the United States, whi ch offers a variety of popular footwear. 1st Assistant Manager 01/2003 - 03/2005 Managed store operations: front end supervision, bank deposits, shipping, and re ceiving. Received extensive management and leadership training through online "Training C enter Modules" and closely working with District Managers. Traveled to several stores to assist in various management duties: training new hires, conducting inventories, opening new store, closing older stores, provided overnight security for remodeling, re-organizing, and upgraded P.O.S. Registers , Touch Screens, and Network connections. Assistant Manager 09/2002 - 01/2003 Assisted in store operations: cashier and merchandising. Awarded top seller in region for accessories. Winning company contests in sales in multiple store locations. EDUCATION BA, Social Sciences, University of West Florida Pensacola, FL, 1997 AA, General Associates of Arts, Pensacola Junior College Pensacola, FL, 1995 TECHNICAL SKILLS Fluent in using software and hardware: Windows OS (7, Vista, XP, 2000, ME, 98, and 95) Software - MS Suite 2010, Open Office, Photoshop 5, Sync Toy, Track-It, Adobe, a nd Symantec Accounting software: Oculus, Kofax Capture, Capture Perfect, Oracle, JD Edwards , and Ops CERTIFICATIONS CompTIA A+ Certification 2010 CompTIA A+ IT Technician Certification 2010 CompTIA Network+ Certification Pending
