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contacting mcafee and network associates last updated: february 12, 2003 this file is best viewed in courier font to properly display special characters for various languages. _______________________________________________ what's in this file technical support customer service download support avert anti-virus emergency response team mcafee beta program on-site training reporting a problem linguistic feedback network associates offices worldwide

_______________________________________________ technical support visit the network associates technical support knowledgecenter at: the knowledgecenter provides: for all customers, access to product faqs, documentation, white papers, and the message board (read-only). for primesupport customers, access to search the knowledgebase, write into the message board, and contact technical support staff via e-mail.


for information on primesupport options, contact your sales representative or visit the web site: _______________________________________________ customer service the customer service department is available to connect you to technical support or to answer general (non-technical) questions such as: version definition: information about

updates and upgrades customer queries: help with license entitlement, registration, grant number inquiries, technical support validation, and more find a sales representative: corporate, us, and international sales offices


internet access to customer service: e-mail: web: [email protected]

toll-free telephone access to customer service: +1-888-virus no (+1-888-847-8766) canada latin america united states monday - friday, 8 a.m. - 8 p.m., central time 00800 12255624 belgium denmark finland france germany israel italy luxembourg netherlands norway portugal spain switzerland united kingdom 00800 3122 1287greece +1800 552171 0800 995054 020 522 827 ireland south africa sweden

0800 3192 9147 turkey monday - friday, 09:00 - 18:00,

local time _______________________________________________ download support to download files, visit the mcafee download site: for dat file updates: for product upgrades: valid grant number required. contact network associates customer service if you need help navigating or downloading files, call: +1-972-963-8000 _______________________________________________ avert (anti-virus emergency response team) to see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, extra.dat files, and similar anti-virus software for testing, visit the avert web site at: mcafee also seeks and appreciates general feedback. _______________________________________________ mcafee beta program to download new beta software or to read about the latest beta information, visit the mcafee beta web site located at: to submit beta feedback on any mcafee product, send e-mail to:

[email protected] mcafee is devoted to providing solutions based on your input. _______________________________________________ on-site training information contact network associates customer service or visit the web site at: _______________________________________________ reporting problems if you find any problems with your mcafee product, please take a moment to review the product's readme file. it includes detailed information on all known issues. if you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact network associates or one of its resellers with your suggestions or concerns. _______________________________________________ linguistic feedback mcafee is devoted to providing solutions based on customer input. if you have any linguistic feedback or comments regarding language in mcafee products, send e-mail to us at: [email protected] _______________________________________________ network associates offices worldwide send correspondence to any of the following network associates locations. united states: network associates customer service 5000 headquarters drive plano, tx 75024 usa phone:+1-888-virus no or +1-888-847-8766

network associates offices outside the united

states: network associates australia level 3 40 miller street north sydney, 2060 nsw australia phone:+61-2-9761-4200 fax:+61-2-9761-4499 network associates austria pulvermeuhlstrasse 17 linz, austria postal code a-4040 phone:+43-732-757-244 fax:+43-732-7572-4420 network associates belgique bdc heyzel esplanade, bo�te 43 1020 bruxelles belgique phone:+32-2-478-1029 fax:+32-2-478-6621 network associates do brasil rua geraldo flausino gomez 78 cj.- 51 brooklin novo - s�o paulo sp - 04575-060 - brasil phone:+55-11-5505-1009 fax:+55-11-5505-1006 network associates canada 1 west pearce street, suite 400 richmond hill, ontario canada l4b 3k3 phone:+1-905-731-3144 fax:+1-905-731-1390 network associates people's republic of china room 913, tower b full link plaza no. 18 chao yang men wai avenue beijing people's republic of china 100020 phone:+86-10-6538-3399 fax:+86-10-6588-5601 network associates people's republic of china room 1009, lippo plaza 222 huai hai road (m) luwan district shanghai people's republic of china 200021 phone: +86-21-5396-6066 fax:+86-21-5396-6200

network associates denmark lautruphoej 1-3 2750 ballerup danmark phone:+45-70-277-277 fax:+45-44-209-910 na network associates oy mikonkatu 9, 5. krs. 00100 helsinki finland phone:+358-9-527-070 fax:+358-9-5270-7100 network associates france s.a. 50 rue de londres 75008 paris france phone:+33-1-4490-8737 fax:+33-1-4522-7554 network associates gmbh ohmstra�e 1 d-85716 unterschlei�heim deutschland phone:+49-89-370-700 fax:+49-89-3707-1199 network associates hong kong 14th floor, plaza 2000 2-4 russell street causeway bay, hong kong 63225 phone:+852-2892-9500 fax:+852-2832-9530 network associates india emgeen chambers, 4th floor 10 vidyanagari marg-kalina santacruz (e) mumbai, india - 400 098 phone:+91-22-693-5278 fax:+91-22-665-0078 network associates israel ltd. 20 hataas street industrial park kfar sava 44425 israel phone:+972-9-764-3585 fax:+972-9-764-3586 network associates srl via xxv aprile 6 20097 san donato milanese (mi) italy phone:+39-02-516-181 fax:+39-02-510-762

network associates japan, inc. shibuya mark city west 20f 1-12-1 dougenzaka, shibuya-ku tokyo 150-0043, japan phone:+81-3-5428-1100 fax:+81-3-5428-1480 network associates korea 16f star tower, 737 yeoksam-dong kangnam-ku, seoul, korea 135-080 phone:+82-2-3458-9800 fax:+82-2-3458-9801 network associates latin america & caribbean 6100 blue lagoon drive, suite 320 miami, florida 33126 united states phone:+1-786-388-3900 fax:+1-305-269-1019 network associates malaysia 1005, block b level 10 phileo damansara 19, jin 16/11 off jin damansara 46350 petaling jaya, selangor malaysia phone:+603-7662-3329 fax:+603-7662-8049 network associates m�xico andr�s bello no. 10 4o. piso col. polanco m�xico d.f. c.p. 11560 phone:+52-5-282-9180 fax:+52-5-282-9183 network associates middle east office dubai internet city canon building 9, office 213 dubai, united arab emirates phone:+9714-391-5460 fax:+9714-391-6811 network associates international b.v. gatwickstraat 25 1043 gl amsterdam the netherlands phone:+31-20-586-6100 fax:+31-20-586-6101 network associates new zealand level 20, asb bank centre 135 albert street aukland, new zealand phone:+64-9-363-3394 fax:+64-9-358-7340

network associates philippines 18th floor philamlife tower 8768 pasep de roxas makati city philippines 1226 phone:+63-2-830-8672 fax:+63-2-814-9511 network associates portugal pra�a duque de saldanha, n�1 - 9�b 1050-094 lisboa portugal phone:+351-21-319-2020 fax:+351-21-319-2021 net tools network associates south africa hawthorne house st. andrews business park meadowbrook lane bryanston, johannesburg south africa 2021 phone:+27-11-700-8200 fax:+27-11-706-1569 network associates south east asia 1 temasek avenue millenia tower #21-02 singapore 039192 phone:+65-6222-7555 fax:+65-6220-7255 network associates spain orense 4, 4a planta. edificio trieste 28020 madrid spain phone:+34-91-418-8500 fax:+34-91-556-1404 network associates sweden datav�gen 3a box 596 s-175 26 j�rf�lla sweden phone:+46-8-5808-8400 fax:+46-8-5808-8405 network associates ag baeulerwisenstrasse 3 8152 glattbrugg switzerland phone:+41-1-808-9966 fax:+41-1-808-9977 network associates software pte ltd. room 119, no. 167, tun hwa n.rd., taipei, 105 taiwan phone:+886-(0)2-2719-1999 fax:+886-(0)2-2717-2199

23/f m thai tower all season place 87 wireless road phatumwan bangkok 10330 thailand phone:+662-627-9066 fax:+662-627-9001 network associates turkey bjk plaza, a blok d:37, 80680 besiktas istanbul, turkey phone:+90-212-259-7706 network associates international ltd. 227 bath road slough, berkshire sl1 5pp united kingdom phone:+44-1753-217-500 fax:+44-1753-217-520

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