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Published on June 2016 | Categories: Documents | Downloads: 48 | Comments: 0 | Views: 680
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TOPIC 4
A: Hello, Nghia. How are you? B: I m fine, thanks. But you are? A: I m Thang. We met two years ago at a conference on Customer care in Canada. B: Ah. Sorry, long time no see. How s your business? A: It s good. At the moment, I m a sales manager for the telecommunications company. How about you? B: I m a manager of a small firm which sells office equipment. Have you ever been to the city? A: Yes, I came here 3 days ago and I visited the city. How about you? B: Oh, I haven t seen the city yet. I arrived late last night. It s beautiful, isn t it? A: Yes. It has beautiful old cathedrals, an interesting museums, and excellent restaurants. However, all things are very expensive. So where are you staying? B: I m staying at the Grand Hotel in the city centre which is very good. It has room service and the facilities that are excellent. How about you? A: I m staying at a small hotel outside the city. It s a bad choice that room too small, too far from the centre of the city. When are you leaving here? B: Because I just came here yesterday, so I might stay here 3 day and leave after. And you? A: I m planning to leave here tomorrow. B: Oh. What do you think about the conference? A: It s very boring because the speakers talked too much and went overtime. B: I don t think so. I think it will be very interesting. See you later, I have to go. A: Bye, see you later. Have a nice day.

B: the same to you. Bye

TOPIC 3 PRESENTATION
Good afternoon, everyone. Thanks for coming to my presentation. My name s Thang. I m a director of ITPRO. I m going to talk to you about our company. First, I ll give you some basic information about ITPRO. Then I ll talk about our overseas stores. After that I ll outline the strengths of the company. Next I ll talk career opportunities with ITPRO. And finally I ll mention our future plans. I ll be pleased to answer any questions at the end of my talk. Let s me start with some basic facts about ITPRO. The company started in 2020. We are a single-owned business and our head office is in Soul, Korea. We provide software for other companies that need software to manage employees and security. We have 5 stores in Korea and 3 stores in Vietnam. All the stores are very profitable. Right, those are the basic facts. Let s me add a few annual turnovers of about $500 million. Our net profits were about $ 16 million last year. We have a workforce of just over 500 employees. So those are the number. What are our strengths? Our company is the top of IT in the world with reliability, security are better than other companies and fair prices. Ok, now what about career opportunities? It s quite simple. If you are ambitious and IT-conscious, we have opportunities in all areas of our business. We will welcome you with open arms. Finally, a few words about our new project, we are planning to open a new store in Tokyo, Japan next year. This will give us a foothold in the Japanese market. We re very excited about this new development. Well, thanks very much for listening to me. Are there any questions?

TALK 1:
A. B. A. B. A. Hello, is this Lochlin Plc? Yes, this is. Can I talk to Laurie Thompson, please? I m afraid she s not here at the moment. Can I take a message? Yes, please. I am Nghia. I read the advertisement for singing on, so I call her about how I can apply for the job? And she can call back. I m on 0935522978. B. Ok, I will be. Bye A. Thanks. Bye

TALK 2:
A. B. A. B. A. B. A. B. A. B. Hello Nghia, Laurie is here. Oh hellos Laurie. How are you? I m fine thanks. And you? Fine, Thanks. I have received your message. Now, I offer to send an application form. How can I send an application form? You can send an application by email but you have application form? I haven t. Can you send me? Yes. Do you have any problems? When the closing date for an application is? A. Ah, the closing date for applications is in two weeks time. B. What else? You remember to send me curriculum vitae. Yes, I will. Ok. You can call me if there s a problem. Ok, thanks. Bye Bye, see you again.

A. B. A. B. A.

Manager: IT: Manager: IT: think?

Hello, Thang. Long time no see, how are you? I m fine. Thanks and you? Good. How can I help you? Today I meet you to discuss a website maintenance contract. What do you

Manager: Ok, about the contact, we have some points to discuss. The first about the length contract, we would like that it is a year contract. IT: A year is very short for our company takes profits and we can t understand your company clearly to provide the best service. So we suggest three years for contract. Manager: Three years are very risky for our company, because we don t know how your company does the job well and you are reliable or not; then we ll offer a long contract. Ok, how about 2 years contact? let s me think. Ok, it s no problem. The second, about the periodical testing schedule, what do you think?

IT: Manager: It:

I would like to test the website every month because this will give the best level of service to the clients of your company. Because the company s finances are limited, so to have test every month is impossible. We could not test 1 time per 3 months, instead of 1 time every month. However, we would your company to have weekly checks on the security of the website. Do you agree?

Manager:

IT:

I m not sure. I agree with checking on the security of the website weekly but testing for website should be 1 time per 2 months.

Manager: testing 1 time per 2 months and checking weekly .. (suy ngh ) Ok. Finally, the response time, I want your company to solve any problems within 2 hours when we contact at any time by phone if there is an emergency. IT: It s quite difficult for our company. I suggest that your company should contact by e-mail and we will solve your problems within 24 hours.

Manager: Sorry, we are a large company, so if our website has any problems, we will run out a lot of money. Ok, how about solving any problems within 12 hours and contacting by phone? IT: Uhmmm . Ok,

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