Counselor or claims adjuster or sales

LATOYA LOCKLEY-GIBBS 194-33 111TH Road; St. Albans, New York 11412 (917) 373-3165 [email protected] et SUMMARY OF QUALIFICATIONS * Strong analytical, sales and communication skills * Organized, Self-motivated and energetic * Ability to lead and motivate team members PROFESSIONAL EXPERIENCE Enterprise Liability Claims Office (ELCO) Whitestone, NY October 2007-Present Liability Claims Representative * Provides high quality claims services to customers and the Enterprise operatin g groups. * Investigate and evaluate bodily injury and property damage claims in order to resolve claims fairly and efficiently. * Self-manage large claim inventory. Enterprise Rent-A-Car, Queens, NY May 2006 - October 2007 Manager in training * Ensured the highest level of customer service at all times. * Managed operating expenses, loss prevention, and a fleet of over 200 cars whil e learning all areas of the rental business. * Mentored and trained new employees. * An active member of the Diversity Team/Community Outreach Program. Ann Taylor Loft, Valley Stream, NY February 2002 - March 2006 Sales Associate * Maintained and replenished inventory. * Increased sales and credit card applicants by 15% in three months of beginning the Manager-In-Training program. * Ensured that all store goals were met, including sales objectives, client serv ices, operating expenses, loss prevention, and merchandise presentation. * Ensured that all operations were in compliance with company regulations. Long Island University, Brooklyn, New York September 2000 - May 2001 Media Arts, Work Study * Provided administrative support for faculty and staff by maintaining monthly c alendars, scheduling appointments and arranging travel needs. EDUCATION Queens College, Flushing, NY June 2005 Bachelors of Psychology Major: Psychology Minor: Student Personnel and Advising COMPUTER SKILLS Proficient in Excel, Microsoft Word and PowerPoint REFERENCES Furnished upon request