Cpd
Content
CONTINUING PROFESSIONAL DEVELOPMENT (CPD)
On completion of my Bachelor of Engineering (Electronics & Telecommunication)
from North Maharashtra University, I started my career in telecommunication
and networking sector. I crave to scout the upcoming latest versions or updates
in the telecommunication field which has provided me the opportunity to shape
my career in an ascending order of the technology. The decisions I have made in
my career over the past 7+ years have been mainly driven by my zeal to keep
abreast of telecom technologies and my interest in telecommunication and
networking. With this as my basis, I have always made a conscious effort to
strive towards perfection in whatever I have attempted and achieved.
I started my professional career with Bharti Airtel Service Ltd. as an Assistant
Officer. I worked in Installation and Fault repair for POTS that is Analog Phones
and Broadband technology.
I had the exposure to the latest technology of that time; Digital Subscriber Line
(DSL), it is a technology that puts high speed digital data on standard twoconductor voice-grade telephone wiring. DSL signal can be "superimposed" on an
existing phone line because the frequencies DSL uses are far above the
frequencies used in voice conversations.
In Airtel I had chance to get familiar with installing of telecommunication
hardware, configuring and integrating network and telecommunications
technology with computer software. E1/T1, ISDN BRI/PRI, DSLAM, networking
connectivity through fiber, splicing with help of OTR, copper wire connectivity,
end to end connectivity for broadband signal and voice signal. Team
management; handling team of site supervisors, technicians, wiremen. Customer
dealing and liaison with local authorities for permission were the activities that
enhanced my technical and personal skills. I had the opportunity of team
management, team building which helped me to understand the power of team
work. Target oriented project assigned to me taught me to work in a confined
time frame and achieve the success. I have strived to learn something new each
passing day. This learning approach made me gain high degree skill, in
varied/diverse aspects of the industry both technically & commercially.
Aware of the fact that I have to keep myself updated as along with the changing
technologies, I switched over to the world of Wi-Fi technology and joined with
Tikona Digital Networks Pvt. Ltd. (Wireless Broadband Services). It was a new
place, new people, new set-up and a new challenge to take on. The first and
foremost challenging and learning experience was to understand Wi-Fi
technology and establish the network in a very small span of time. Working
under pressure, achieving set targets following 100% compliance and company
norms, site survey for planning the development of customer access
communications network infrastructure, keeping the track of materials
consumption on sites, inventories, equipment and instruments, maintaining the
documentation of communication policies, procedures, guidelines and quality
standards. Site audit, proper documentation of the same, vendor audit and
approving the bills of the site, these were the areas in which I worked on and
along with the technical growth I developed team management abilities. I was
exposed to multiple domains – Network, WAN, Server Management. I always
made sure to learn something new each day and this helped me learn and
understand the functionality and inter-dependence of the various domains in a
Telecom Industry.
Following the demand in the telecommunication arena I decided to work on the
booming telecom technology that is VOIP; Voice over Internet Protocol. Hence I
joined Orange Business Services as a CMD Specialist working on Cisco IP
telephony for World Bank Group. Starting my career with POTS Analog phone and
DSL then grasping knowledge of the Wireless communication and utilizing the 3G
internet speed through Wi-Fi, I was finally reached to the Digital mode of
Communication; the cheapest and high quality source of communication - IP
telephony.
In Orange Business Services I learned IP telephony (Internet Protocol telephony)
technology that use the Internet Protocol's packet-switched connections to
exchange voice, fax, and other forms of information that have traditionally been
carried over the dedicated circuit-switched connections of the public switched
telephone network (PSTN) which was used in Bharti Airtel from where I started
my career. Using the Internet, calls travel as packets of data on shared lines,
avoiding the tolls of the PSTN. Handle customer inquiries, complaints and service
requests. Act as the SPOC for the customer till the request is activated, locate
resources for problem resolution and design best-option solutions. Managing
Team on shift basis, being a shift lead and high-volume workload within a
deadline-driven environment. Handling Daily calls with the client’s helpdesk to
rectify the pending cases was proposed by me. After daily calls reviewing the
results and data with the team, encapsulated the points on which we can work
on to minimize such issues in future in order to provide more resolute and
impeccable service to the customer.
Working with all the three different entities led me to enhance my skills in project
management, fault analysis, technical competence, and capability for team
work. This is the perfect example of my carrier growth, from analog world of
telecommunication to the very advanced Wi-Fi technology of communication and
finally to the latest IP telephony technology.
CERTIFICATION
•
CCNA Voice, Cisco Id - CSCO12329925
•
ITIL Foundation 2011
On completion of my Bachelor of Engineering (Electronics & Telecommunication)
from North Maharashtra University, I started my career in telecommunication
and networking sector. I crave to scout the upcoming latest versions or updates
in the telecommunication field which has provided me the opportunity to shape
my career in an ascending order of the technology. The decisions I have made in
my career over the past 7+ years have been mainly driven by my zeal to keep
abreast of telecom technologies and my interest in telecommunication and
networking. With this as my basis, I have always made a conscious effort to
strive towards perfection in whatever I have attempted and achieved.
I started my professional career with Bharti Airtel Service Ltd. as an Assistant
Officer. I worked in Installation and Fault repair for POTS that is Analog Phones
and Broadband technology.
I had the exposure to the latest technology of that time; Digital Subscriber Line
(DSL), it is a technology that puts high speed digital data on standard twoconductor voice-grade telephone wiring. DSL signal can be "superimposed" on an
existing phone line because the frequencies DSL uses are far above the
frequencies used in voice conversations.
In Airtel I had chance to get familiar with installing of telecommunication
hardware, configuring and integrating network and telecommunications
technology with computer software. E1/T1, ISDN BRI/PRI, DSLAM, networking
connectivity through fiber, splicing with help of OTR, copper wire connectivity,
end to end connectivity for broadband signal and voice signal. Team
management; handling team of site supervisors, technicians, wiremen. Customer
dealing and liaison with local authorities for permission were the activities that
enhanced my technical and personal skills. I had the opportunity of team
management, team building which helped me to understand the power of team
work. Target oriented project assigned to me taught me to work in a confined
time frame and achieve the success. I have strived to learn something new each
passing day. This learning approach made me gain high degree skill, in
varied/diverse aspects of the industry both technically & commercially.
Aware of the fact that I have to keep myself updated as along with the changing
technologies, I switched over to the world of Wi-Fi technology and joined with
Tikona Digital Networks Pvt. Ltd. (Wireless Broadband Services). It was a new
place, new people, new set-up and a new challenge to take on. The first and
foremost challenging and learning experience was to understand Wi-Fi
technology and establish the network in a very small span of time. Working
under pressure, achieving set targets following 100% compliance and company
norms, site survey for planning the development of customer access
communications network infrastructure, keeping the track of materials
consumption on sites, inventories, equipment and instruments, maintaining the
documentation of communication policies, procedures, guidelines and quality
standards. Site audit, proper documentation of the same, vendor audit and
approving the bills of the site, these were the areas in which I worked on and
along with the technical growth I developed team management abilities. I was
exposed to multiple domains – Network, WAN, Server Management. I always
made sure to learn something new each day and this helped me learn and
understand the functionality and inter-dependence of the various domains in a
Telecom Industry.
Following the demand in the telecommunication arena I decided to work on the
booming telecom technology that is VOIP; Voice over Internet Protocol. Hence I
joined Orange Business Services as a CMD Specialist working on Cisco IP
telephony for World Bank Group. Starting my career with POTS Analog phone and
DSL then grasping knowledge of the Wireless communication and utilizing the 3G
internet speed through Wi-Fi, I was finally reached to the Digital mode of
Communication; the cheapest and high quality source of communication - IP
telephony.
In Orange Business Services I learned IP telephony (Internet Protocol telephony)
technology that use the Internet Protocol's packet-switched connections to
exchange voice, fax, and other forms of information that have traditionally been
carried over the dedicated circuit-switched connections of the public switched
telephone network (PSTN) which was used in Bharti Airtel from where I started
my career. Using the Internet, calls travel as packets of data on shared lines,
avoiding the tolls of the PSTN. Handle customer inquiries, complaints and service
requests. Act as the SPOC for the customer till the request is activated, locate
resources for problem resolution and design best-option solutions. Managing
Team on shift basis, being a shift lead and high-volume workload within a
deadline-driven environment. Handling Daily calls with the client’s helpdesk to
rectify the pending cases was proposed by me. After daily calls reviewing the
results and data with the team, encapsulated the points on which we can work
on to minimize such issues in future in order to provide more resolute and
impeccable service to the customer.
Working with all the three different entities led me to enhance my skills in project
management, fault analysis, technical competence, and capability for team
work. This is the perfect example of my carrier growth, from analog world of
telecommunication to the very advanced Wi-Fi technology of communication and
finally to the latest IP telephony technology.
CERTIFICATION
•
CCNA Voice, Cisco Id - CSCO12329925
•
ITIL Foundation 2011
