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Chris E. Iverson MBA, PMP, MPM H (913) 422-8234 M (913) 269-8800 23203 W. 46th Street - Shawnee, KS 66226 [email protected] Objective: My objective remains as being an IT professional, actively contributing as a str ong team player within an organization that is growing, willing to exploit new t echnologies and has strategic direction. Education: Webster University - St. Louis, Missouri MBA in Business Management (Emphasis in Finance) 3.89 GPA Emporia State University – Emporia, Kansas BS in Business Management (Emphasis in Accounting and Finance) George Washington University - Washington, DC Masters Certification in Project Management Advanced classes in Financial and Risk analysis Project Management Institute (PMI) Project Management Professional (PMP) Experience Vangent Inc. -- Lawrence, KS. Software Project Manager Aug 06 – October 2010 Prescription Drug Program (PDP) SQL 2000, 2005, .NET Web Development (Thin Client), SharePoint, Cognos, Version Manager, FISMA Security, SCM, SQA, CMMi, PMI • Managed 12 direct reports in development of a custom-built Web-based customer mana gement system used by Customer Service Representatives (CSRs) to capture, retain and certify eligibility for Part D Insurance • Facilitated requirement sessions with our external customers capturing and finaliz ing business and functional requirements • Directed rapid development and testing to deliver within needed timelines • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Planned and built a software development project plan documenting the governance o f the project for all development activities during project execution through cl osure. The plan covers risk, SCM, SQA, Audits, baselines, peer reviews, budget, Schedule and communications • Mended strained customer relationships with project success • Success brought 2nd contract for 5.5 million in business Center for Medicare/Medicaid (CMS) Web chat COTS, SQL 2000, 2005, Web (Thin Client), SharePoint, Cognos, Version Ma nager, FISMA Security, Tomcat and Apache • Managed five direct reports on a complex Commercial off the Shelf (COTS) Web Chat integration installation planning the architecture, sub-components, security and capacity from ground zero • Built full Software Acquisition Management (SAM) plan for selection, purchase and delivery • Managed all vendor procurement, installations, licensing and support through Produ
ct Life Cycle • Installed meeting FISMA security constraints for Operating System, Database and Ap plication receiving FISMA accreditation from MITRE (Federal Government auditor) • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Planned all governance of the project for all development activities during projec t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S chedule and communications • Managed and maintained application support 24/7 CMS Attendance Line Re-architecture MS Office Communicator, Voicent IVR, Aspect, Oracle, Version Manager, SharePoint , Cognos, SCM, SQA, CMMi, PMI • Managed a team of four over development and integration of an Interactive Voice Re sponse (IVR) used for Attendance tracking for one of the largest Federal Governm ent funded contact centers in the world • Facilitated detailed customer sessions capturing and finalizing business, function al and system based requirements • Created Job Aids, Methods and Procedures, and Standard Operating Procedures (SOP)s • Managed sizing and capacity planning working with internal and external IT organiz ations • Managed integration with existing Aspect Empower (Oracle 10.x) application for aut omation of data flows • Reduction of manual processes and manpower, the project saved Vangent over $165K f irst year CMS CSR Performance Scorecard SQL 2005, JAVA, ASP Web development, SharePoint, Cognos, Version Manager, FISMA Security • Managed a team of nine in development of a custom-built Web-based Business Intelli gence (BI) Scorecard, promoting the marriage of four critical source-systems und er transformation • Facilitated detailed customer sessions to drive and finalize business, functional and system requirements • Planned all governance of the project for all development activities during projec t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S chedule and communications • Worked extensively with IT, development and test teams to estimate planned costs a nd schedule • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Monitored and Controlled development over twelve months to complete project on req uired dates • Scorecard delivered is now the primary performance measurement tool for over 4000 CSRs CMS Quality Specialist Scorecard CMS Alternate Channels Scorecard SQL 2005, JAVA, ASP Web development, SharePoint, Cognos, Version Manager, FISMA Security, SCM, SQA, CMMi, PMI • Managed a team of nine in the planning stages of two additional Web-based Business Intelligence (BI) Scorecard efforts for Quality and Alternate Channels • Facilitated detailed customer sessions to drive and finalize business, functional and system requirements • Build complex Work Breakdown Structure (WBS) for project sizing and estimating usi ng Bottom-up techniques
IBM – Overland Park, KS Project Management Consultant Dec 02 – Aug 06 One Sprint Data Warehouse Teradata, Crystal Reporting, SharePoint, C Sharp, C++ • Managed a matrix team of 13 developers and test leads in support of software devel opment to external Sprint customers in a consulting role • Executed heavy project load of five to nine data warehousing, reporting and data s torage initiatives • Sized, and planned each project for capacity planning needs working with IT on bui ld outs and installs • Partnered with data analyst teams to plan table layouts and schema structure based on reporting needs • Perform all IT Program management functions as ITS Team Lead managing model constr uction for a four Terabyte warehouse using Teradata platforms Sprint/Nextel IT – Process Subject Matter Expert CMMi, PMI, SQA, SCM, • Promoted to Account Documentation Management (ADM Counsel) Process Subject Matter Expert • Responsible for contract Competency Maturity (CMMi 3) take-up under one of three t owers • Partnered with IBM’s Software Engineering Process Group (SEPG) as an auxiliary member • Worked directly with management and direct resources on documentation, process ste ps and progress • Facilitated weekly meetings with each team and project executives to coach and ide ntify issues • Performed Process reviews and audits making determinations on compliance and corre ctive actions • Listed in IBM’s newsletter twice for achievements providing support to teams and execu tives • Built custom process documentation that was used contract wide • Received a total of five spots awards for excellence AT&T/Southwestern Bell Merger SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, SCM, SQA, CMMi, PM I • Managed a matrix team of seven development and test resources constructing and dev eloped billing consolidation platforms using COTS and in-house development for ‘thin client’ web applications • Facilitated external customer bi-weekly milestones meetings in review of progress and budgets • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Planned all governance of the project for all development activities during projec t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S chedule and communications • Promoted to Advisory Project Management Professional a week prior to my departure • Received three IBM achievement awards Sprint/Nextel – Overland Park, KS ITS Program Manager IV Aug 98 – Dec 02 FCC Mandates Programs SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, SAS and ABM, SCM,
SQA, CMMi, PMI • Managed a matrix team of 13 developers as Program Manager responsible for cross-fu nctional team communications crossing multiple divisions • Worked extensively in capacity planning and configuration management for software versioning • Led software development enhancements, modifications and large COTs implementation s • Worked in constrained schedules to meet deadlines on FCC timelines consistently de livering on-time • Facilitated onsite meetings at multiple local offices to prepare, plan, schedule a nd verify functionality • Managed multiple technologies, operating systems and platforms identifying impacts and changes • Planned governance of projects for all development activities during project exec ution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, Schedul e and communications • Reviewed mandated documents and formalized them into system, process and functiona l requirements • Promoted to Program Manager and excelled through four ranks (Program Manager IV) • Received Annual Teamwork award
Sprint – Overland Park, KS Technology Analyst/Project Manager Apr 94 – Aug 98 Client Server and Computer Telephony Integration SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, Genesys, Nortel, W indows 95, 98, 2000, NT, OS2, Communication Manager, Print Server, SCM, SQA, CMM i, PMI • • es • • • • rt • cts •
Built, installed and configured multiple fax and print server applications Performed all Banyan Vines Administration for the Kansas City business sales offic First point of Contact Performing Desktop support for 200+ workstations Promoted to Project Manager, trained in Call center applications and integrations Built and trained teams in CTI using Nortel and Genesys telephony technologies Met with external customers, consulted, advised and performed pre/post sales suppo Successfully implemented nine separate call center integration and telephony proje Received Ambassadors Club, Quarterly award and Recognition for Excellent Award
Technologies Activity Based Management (ABM) SAS and limited Siebel 3.5 years Web Chat Right Now, Webcenter, Genesys 3 years Client Server Technology Windows, OS2, Com Mgr 4 years Aspect eWorkforce Management
Aspect Technologies 2 years Computer Telephony Integration (CTI) Nortel, Genesys 3 years Business Intelligence (BI) SQL and Oracle 2 years ITS Project/Program Management SCM, SQA, CMMi, PMI 15 years Platforms and Tools Windows NT Server, 2003, 2008 Lotus Notes MS Office, MS Project, Visio PowerPoint, InfoPath, SharePoint Cognos, Crystal Reporting OS2, Windows 98, 2000, XP, Vista, Windows 7 Serena Teamtrack, Version Manager, Rational Rose, Dimensions RM PMI, PMBOK, IIS, Tomcat Apache Java, .NET, ASP, PHP ODBC, SQL 2000, 2005, 2008
ct Life Cycle • Installed meeting FISMA security constraints for Operating System, Database and Ap plication receiving FISMA accreditation from MITRE (Federal Government auditor) • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Planned all governance of the project for all development activities during projec t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S chedule and communications • Managed and maintained application support 24/7 CMS Attendance Line Re-architecture MS Office Communicator, Voicent IVR, Aspect, Oracle, Version Manager, SharePoint , Cognos, SCM, SQA, CMMi, PMI • Managed a team of four over development and integration of an Interactive Voice Re sponse (IVR) used for Attendance tracking for one of the largest Federal Governm ent funded contact centers in the world • Facilitated detailed customer sessions capturing and finalizing business, function al and system based requirements • Created Job Aids, Methods and Procedures, and Standard Operating Procedures (SOP)s • Managed sizing and capacity planning working with internal and external IT organiz ations • Managed integration with existing Aspect Empower (Oracle 10.x) application for aut omation of data flows • Reduction of manual processes and manpower, the project saved Vangent over $165K f irst year CMS CSR Performance Scorecard SQL 2005, JAVA, ASP Web development, SharePoint, Cognos, Version Manager, FISMA Security • Managed a team of nine in development of a custom-built Web-based Business Intelli gence (BI) Scorecard, promoting the marriage of four critical source-systems und er transformation • Facilitated detailed customer sessions to drive and finalize business, functional and system requirements • Planned all governance of the project for all development activities during projec t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S chedule and communications • Worked extensively with IT, development and test teams to estimate planned costs a nd schedule • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Monitored and Controlled development over twelve months to complete project on req uired dates • Scorecard delivered is now the primary performance measurement tool for over 4000 CSRs CMS Quality Specialist Scorecard CMS Alternate Channels Scorecard SQL 2005, JAVA, ASP Web development, SharePoint, Cognos, Version Manager, FISMA Security, SCM, SQA, CMMi, PMI • Managed a team of nine in the planning stages of two additional Web-based Business Intelligence (BI) Scorecard efforts for Quality and Alternate Channels • Facilitated detailed customer sessions to drive and finalize business, functional and system requirements • Build complex Work Breakdown Structure (WBS) for project sizing and estimating usi ng Bottom-up techniques
IBM – Overland Park, KS Project Management Consultant Dec 02 – Aug 06 One Sprint Data Warehouse Teradata, Crystal Reporting, SharePoint, C Sharp, C++ • Managed a matrix team of 13 developers and test leads in support of software devel opment to external Sprint customers in a consulting role • Executed heavy project load of five to nine data warehousing, reporting and data s torage initiatives • Sized, and planned each project for capacity planning needs working with IT on bui ld outs and installs • Partnered with data analyst teams to plan table layouts and schema structure based on reporting needs • Perform all IT Program management functions as ITS Team Lead managing model constr uction for a four Terabyte warehouse using Teradata platforms Sprint/Nextel IT – Process Subject Matter Expert CMMi, PMI, SQA, SCM, • Promoted to Account Documentation Management (ADM Counsel) Process Subject Matter Expert • Responsible for contract Competency Maturity (CMMi 3) take-up under one of three t owers • Partnered with IBM’s Software Engineering Process Group (SEPG) as an auxiliary member • Worked directly with management and direct resources on documentation, process ste ps and progress • Facilitated weekly meetings with each team and project executives to coach and ide ntify issues • Performed Process reviews and audits making determinations on compliance and corre ctive actions • Listed in IBM’s newsletter twice for achievements providing support to teams and execu tives • Built custom process documentation that was used contract wide • Received a total of five spots awards for excellence AT&T/Southwestern Bell Merger SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, SCM, SQA, CMMi, PM I • Managed a matrix team of seven development and test resources constructing and dev eloped billing consolidation platforms using COTS and in-house development for ‘thin client’ web applications • Facilitated external customer bi-weekly milestones meetings in review of progress and budgets • Participating member of the Software Configuration Control Board (SCCB) for projec t change control and version management (Voting member) • Planned all governance of the project for all development activities during projec t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S chedule and communications • Promoted to Advisory Project Management Professional a week prior to my departure • Received three IBM achievement awards Sprint/Nextel – Overland Park, KS ITS Program Manager IV Aug 98 – Dec 02 FCC Mandates Programs SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, SAS and ABM, SCM,
SQA, CMMi, PMI • Managed a matrix team of 13 developers as Program Manager responsible for cross-fu nctional team communications crossing multiple divisions • Worked extensively in capacity planning and configuration management for software versioning • Led software development enhancements, modifications and large COTs implementation s • Worked in constrained schedules to meet deadlines on FCC timelines consistently de livering on-time • Facilitated onsite meetings at multiple local offices to prepare, plan, schedule a nd verify functionality • Managed multiple technologies, operating systems and platforms identifying impacts and changes • Planned governance of projects for all development activities during project exec ution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, Schedul e and communications • Reviewed mandated documents and formalized them into system, process and functiona l requirements • Promoted to Program Manager and excelled through four ranks (Program Manager IV) • Received Annual Teamwork award
Sprint – Overland Park, KS Technology Analyst/Project Manager Apr 94 – Aug 98 Client Server and Computer Telephony Integration SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, Genesys, Nortel, W indows 95, 98, 2000, NT, OS2, Communication Manager, Print Server, SCM, SQA, CMM i, PMI • • es • • • • rt • cts •
Built, installed and configured multiple fax and print server applications Performed all Banyan Vines Administration for the Kansas City business sales offic First point of Contact Performing Desktop support for 200+ workstations Promoted to Project Manager, trained in Call center applications and integrations Built and trained teams in CTI using Nortel and Genesys telephony technologies Met with external customers, consulted, advised and performed pre/post sales suppo Successfully implemented nine separate call center integration and telephony proje Received Ambassadors Club, Quarterly award and Recognition for Excellent Award
Technologies Activity Based Management (ABM) SAS and limited Siebel 3.5 years Web Chat Right Now, Webcenter, Genesys 3 years Client Server Technology Windows, OS2, Com Mgr 4 years Aspect eWorkforce Management
Aspect Technologies 2 years Computer Telephony Integration (CTI) Nortel, Genesys 3 years Business Intelligence (BI) SQL and Oracle 2 years ITS Project/Program Management SCM, SQA, CMMi, PMI 15 years Platforms and Tools Windows NT Server, 2003, 2008 Lotus Notes MS Office, MS Project, Visio PowerPoint, InfoPath, SharePoint Cognos, Crystal Reporting OS2, Windows 98, 2000, XP, Vista, Windows 7 Serena Teamtrack, Version Manager, Rational Rose, Dimensions RM PMI, PMBOK, IIS, Tomcat Apache Java, .NET, ASP, PHP ODBC, SQL 2000, 2005, 2008
