Customer Satisfaction
No business would exist without customers. Measuring how yourproducts or services meet or surpass customer expectation is vitalin order to keep your current clients and attract new ones toyour business
Content
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wy e u c t es ia i? hma r u o ras co s e s m tf tn
N b s e s o l e i wto t u tmes Me s r gh wy u o ui s w u x t i u cs n d s h o r. a ui o o r n po u t o s ri s e o s ra s u tme e p c t niva rd c r ev e me t r up s c s s c o r xet i s il ao t i od rok e y u c r n ce t a dat c n wo e t n re t e p o r ur t lns n ta t e n s o e i r yu b s es o r u i s. n
c t es ia i u o ras co s m tf tn
C s me e p r n ea ds tfco iah hpi i u t r x ei c n aia t n s i r ry o e s i g ot fr o s mes wt o e 6 % peer gt p y r o c n u r, i v r 0 rfrn o a moe h i fr b t r ev e o a et s ri . e c 8 % o c mp n s i ah hc p bi t d le 1 f o a i wt e h i a a iy o ev r g l t i c s me e p r n eaeo tefr n te u t r x ei c r up r mi h i o e o g r c mp to . o ei n t i
c t es ia i ma r e u o ras co e u mn s m tf tn s e t 1 u ec t e . r yu o r s v sm s
C e t gas t fco s re u i aL et rai n ai a t n uv y s g i r f i s n k T c n u iteb s w y ok o w a c s mes eh i esh et a t n w h tut r q o ti a o t o ru i s. s afep i w i td h k b u y ub s e s U e i -o t e he n n v n g sa a dc n u th s re o e tep o e c l n o d c te uv y v rh h n , e tru hma o o le ho g i r nn . l i
5 4 3 2 1
C mp t d s tfco o l e i aia t n e s s i C mp t s tfco o l e aia t n e s i
2 ak i &u oeaa ts . ren c t rnl i m tg s m yc
CT E UO R SM S IA I AS CO TF TN
S ce s l rei c mp i s trwt ter h d t. u c sf mak t g a a n s t i h i t aa u n g a h g C s me a a ts o t n po i db c mp n si u t r n li s l i s rv e y o a i le o yc uo d e k E iio c na a s mio s f ln rc rs n po i mav i a n l e l n o ce te od a d rv e ls n y l i i d d tidpoi d t, c d gp rh s b h v u a drs o s eae rf aa i l i uc a e e a i r n e p n i l l e nun o v n s t mak t gc mp i s e e s o rei a a n . n g
3 XE AOS .PTI E C TN
U d rtn i w a y u c n u r e p c f m y u n es d g h t o r o s mes x e tr a n o or s ri s n po u t iva i od roofr b t r ev e a d rd c s i l re t f a et c s t n e e c s me e p r n e Dso e tee p c t n o u t r x ei c . i v rh x e t i s f o e c ao y u c s mes n d c eh waey ug i t e s r o r u t r a d e i o r o o g o n ue o d n ta te n e s r me. h th i e d ae t r
ND ES E E E AOS X C TN PTI
yr o u bse un s is
4 s sy rop ir . s so c et s a e u m to
yr o u c p ir o et s m to
T eb s w y ol r w a y u c s mes a t k o i h e t a t e n h t o r u t r w n i n wn a o s g w a y u c mp t r aeofr g C mp r y u po u t h t o r o ei s r f i . o ae o r rd c t o en s a ds ri s oto eo tec mp to a dd c v r n ev e t h s fh o ei n n i o e c t i s w a y un e t ofroy u ce t h t o e d o f t o r lns e i .
wy e u c t es ia i? hma r u o ras co s e s m tf tn
N b s e s o l e i wto t u tmes Me s r gh wy u o ui s w u x t i u cs n d s h o r. a ui o o r n po u t o s ri s e o s ra s u tme e p c t niva rd c r ev e me t r up s c s s c o r xet i s il ao t i od rok e y u c r n ce t a dat c n wo e t n re t e p o r ur t lns n ta t e n s o e i r yu b s es o r u i s. n
c t es ia i u o ras co s m tf tn
C s me e p r n ea ds tfco iah hpi i u t r x ei c n aia t n s i r ry o e s i g ot fr o s mes wt o e 6 % peer gt p y r o c n u r, i v r 0 rfrn o a moe h i fr b t r ev e o a et s ri . e c 8 % o c mp n s i ah hc p bi t d le 1 f o a i wt e h i a a iy o ev r g l t i c s me e p r n eaeo tefr n te u t r x ei c r up r mi h i o e o g r c mp to . o ei n t i
c t es ia i ma r e u o ras co e u mn s m tf tn s e t 1 u ec t e . r yu o r s v sm s
C e t gas t fco s re u i aL et rai n ai a t n uv y s g i r f i s n k T c n u iteb s w y ok o w a c s mes eh i esh et a t n w h tut r q o ti a o t o ru i s. s afep i w i td h k b u y ub s e s U e i -o t e he n n v n g sa a dc n u th s re o e tep o e c l n o d c te uv y v rh h n , e tru hma o o le ho g i r nn . l i
5 4 3 2 1
C mp t d s tfco o l e i aia t n e s s i C mp t s tfco o l e aia t n e s i
2 ak i &u oeaa ts . ren c t rnl i m tg s m yc
CT E UO R SM S IA I AS CO TF TN
S ce s l rei c mp i s trwt ter h d t. u c sf mak t g a a n s t i h i t aa u n g a h g C s me a a ts o t n po i db c mp n si u t r n li s l i s rv e y o a i le o yc uo d e k E iio c na a s mio s f ln rc rs n po i mav i a n l e l n o ce te od a d rv e ls n y l i i d d tidpoi d t, c d gp rh s b h v u a drs o s eae rf aa i l i uc a e e a i r n e p n i l l e nun o v n s t mak t gc mp i s e e s o rei a a n . n g
3 XE AOS .PTI E C TN
U d rtn i w a y u c n u r e p c f m y u n es d g h t o r o s mes x e tr a n o or s ri s n po u t iva i od roofr b t r ev e a d rd c s i l re t f a et c s t n e e c s me e p r n e Dso e tee p c t n o u t r x ei c . i v rh x e t i s f o e c ao y u c s mes n d c eh waey ug i t e s r o r u t r a d e i o r o o g o n ue o d n ta te n e s r me. h th i e d ae t r
ND ES E E E AOS X C TN PTI
yr o u bse un s is
4 s sy rop ir . s so c et s a e u m to
yr o u c p ir o et s m to
T eb s w y ol r w a y u c s mes a t k o i h e t a t e n h t o r u t r w n i n wn a o s g w a y u c mp t r aeofr g C mp r y u po u t h t o r o ei s r f i . o ae o r rd c t o en s a ds ri s oto eo tec mp to a dd c v r n ev e t h s fh o ei n n i o e c t i s w a y un e t ofroy u ce t h t o e d o f t o r lns e i .
