Customer Service Agent, Front Office Agent, Welcome Desk Agent,

DAVID J. RACIAK 2408 Adams Street Hollywood, FL 33020 Cell: 828 333 0779 Email: OBJECTIVE I strongly desire to obtain a position as a team-player in a people-oriented or ganization where I can maximize my customer service experience and/or my warehou sing skills in a challenging environment to achieve corporate goals. WORK HISTORY Apr 2008 to Apr 2010 WAREHOUSE TECHNICIAN Tyson Furniture Company, Inc. Black Mountain, NC 28711 Fulfilled Customer Purchase Order to completion. *Operation of fork lift equipment for retrieval of in-stock merchandise; *Assembly of furniture utilizing various power and hand tools; *Completion of various detailed checklist inspection forms; *Delivery of furniture in Tyson Co. trucks requiring customer interaction. Oct 1998 to Aug 2007 CUSTOMER SERVICE AGENT Southwest Airlines Company Chicago, Illinois Provided legendary Customer Service to Customers desiring to travel and use the baggage check-in services at the airport. Also maintain positive relationships w ith all Internal and External Customers to ensure the success of Southwest Airli nes. *Handled all aspects of ticketing and checking in of Customers by operating a co mputerized point-of-sale system, boarding, baggage service and reservations; *Handled all cash and credit card transactions in the purchase/refunds of ticket s; *Resolved Customer situations by providing knowledgeable solutions and informati on; *Was able to handle transactions in a timely matter including "oversells", delay ed or cancelled flights, and any issues revolving around lost/damaged luggage; *Completed paperwork and forms connected with work assignments pertaining to pro cedures and entered information into Company data bank as required; *Lifted and moved items of 70 pounds or more on a regular basis and repetitively lifted luggage/parcels weighing 40 to 50 pounds onto a raised surface; *Maintained a well-groomed appearance and met uniform appearance standards. EDUCATION Maine West High School Des Plaines, Illinois Diploma, June, 1985 LANGUAGE SKILLS

Basic understanding and speaking skills of the Spanish Language. REFERENCES Randy Hall Warehouse Supervisor Tyson Furniture Company, Inc. 109 Broadway Street Black Mountain, NC 828 669 4430 Eric Fritts Customer Service Manager Chicago Midway International Airport Southwest Airlines Company 5700 South Cicero Avenue Chicago, Illinois 773 884 3045