Customer Service Manager or Call Center Manager or Accounts Rece

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Customer Service Manager, Call Center Manager, Accounts Receiveables Manager, Inside Sales Manager with 30 years experience looking for a Executive position.

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DANIEL STIFFLER 22 Mapleview Drive_____ (215) 953-2025 19053 [email protected] EXPERIENCE 07/09 - Present Central Credit Services

Feasterville, PA

1 Worked on an automatic dialing s ystem to reach customers and account holders. 2 Negotiated arrangments and offe red settelments to prior account holders to resolve the ir delinquency thereby adding revenue to our firm and recove ring our clients funds. 3 Continuing to look for ways to a cheive and excell in providing the best in customer respect an d quality collections. 02/08 - 02/09 Integrated Financial Group Cold called potential customers & obtained information Sold then the idea of refinancing at a lower rate or getting needed funds from t heir equity. Took 1003 residential loan applications from qualified applicants & faxed them t o corporate office where a SR. Loan Officer was to immediately follow up, get do c's, lock in rate, sell the loan and set up an appraisal.. 12/07 - 02/08 Hyundai City - Sales Consultant Hyundai Star certified. Everything from greeting to power-walk, demo, appraisal, paper work, car set-up & delivery. 09/06 - 07/07 Allstate Funding Corp - Loan Officer Cold calling to obtain new mortgages and refinances in the prime and sub-prime lending industry. Worked with various lenders Sold all types of mortgage products Expanded the company's client base . 09/05 - 06/06 NCO Financial Services - Debt Collector Locating and cold calling account holders to negotiate payment arrangements and settlements. Read and investigated credit information. Frequently assigned to and collected on accounts that were considered uncollectible. 04/00-- 01/05 Academy Collection Services - Debt Collector Cold calling account holders to make payment arrangements and settlements Locating account holders. 11/94 -03/00 NCB Management - Debt Collector Locating account holders through credit reports and internet.

Cold calling account holders to assess their situation and negotiate a viable repayment arrangement or settlement. SOFTWARE I have used Magellan Dialer System, Columbia Ultimate Busine ss Systems, Wi ndows, Debt Master, Lexus Nexus, Accurint and Calyx , and Kiosk Systems. Encompass, Solus One Dialer, Razor Dialer. EDUCATION Diploma Neshaminy High School

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