Customer Service Manager or Call Center Manager or Production Ma

Darius Dabrowski 8147 Mason Avenue Burbank IL.60459 708-636-2889 [email protected] OBJECTIVE Obtain a position where I can maximize my management skills, quality assurance, business development, production, manufacturing and customer service. SUMMARY OF QUALIFICATIONS Results-oriented, high-energy, hands-on professional, with successful accomplish ments in the manufacturing, production and printing operations. Experienced in c ustomer service with focus on providing the customer with the highest quality pr oduct. Major strengths include strong leadership, excellent communication skills, team player with attention to detail. Supervisory skills include hiring, training, sc heduling, terminating and performing other administrative tasks. Thorough knowle dge of current practices able to accomplish company goals. Computer and intern et literate/ mechanically inclined. PROFESSIONAL EXPERIENCE NU-ART Manufacturing/Printing,Bedford Park IL 2007-2010 Project Manager aFacilitated various projects, including coordination of internal and external r esources to ensure business objectives are fully achieved. Provided daily operat ional review and quality control. Assisted other team members including assignme nt of individual responsibilities, tasks and technical functions. Ability to bri ng back projects on schedule without sacrificing budget. Consistently met timeli nes and budget constraints for all projects. NU-ART Manufacturing/Printing, Bedford Park, IL 2005-2007 Business Development Manager/Sales/Marketing aThrough contract negotiation successfully increased sales of existing accounts by 250%. Focused telemarketing team efforts on qualifying high-yield prospective clients. Leading to more efficient sale process. Deployed and took part of mark eting campaign that lead to increase of sales by 20%.Established strong image fo r company through marketing activities, including web site development, various trade shows and promotional materials. Results included a wide range of exposure and increased number of clients. Darius Dabrowski Page 2

NU-ART Manufacturing/Printing, Bedford Park, IL 1999-2005 Call Center-Customer Service Supervisor aDirected call center operations as a liaison between clients, supervisors and c all center employees. Review call center statistics to measure staff performance and need for improvement. Monitor interactions between staff and callers, ident ifying, recognizing customers and agentas needs. Resulted in high level of custo mer satisfaction and retention. Developed customer care group for high-level cus tomers. Implemented strategies to increase morale and productivity. Conducted we

ekly staff meetings regarding products and services. Ensuring strict adherence to company policies and procedural guidelines improved call center operations. P rovided face-to-face customer interaction when necessary to improve relations. Classic Printing, Hickory Hills, IL 1993-1999 Production and Quality Supervisor aPlanned, organized and supervised daily activities of up to 20 employees while meeting daily production deadlines. Implemented high standard for quality and pr oduction, increasing productivity by 20%. Incorporated consistent flow in the pr inting process. Monitoring quality of employeeas work resulted in decrease in re print rate from 8% to 5%. Successful liaison between production and office perso nnel. Reduced the amount of maintenance cost by possessing excellent knowledge o f machinery and its operations. Professional Training Successfully completed leadership and Six Sigma yellow belt training Bi-lingual in English/Polish- with fluency in both languages