Customer Service Rep. or Clerical or Admin. Asst. or Receptionis

LORI A. LANGFITT ______________________________________________________________________ 803 Bunker View Dr., Apollo Beach, FL 33572 614-581-6575 OBJECTIVE _______________________________________________________________________ Administrative/Executive Assistant where skills and experience can be effectivel y utilized for increased efficiency and productivity. PROFESSIONAL EXPERIENCE Administrative Assistant 3 Columbus, OH Ohio Bureau of Workers Compensation September 1992 to May 2008 Major work characteristics required knowledge of supervisory principles/techniqu es; business administration, management science and public administration; public relations; employee training and development; interviewing and public accounting . Also collected, collated classified information, defined problems, established f acts and drew valid conclusions; delivered speeches before employees and government offic ials; wrote letters, papers and reports; handled sensitive telephone and face to-face inquiries and contacts with general public and interviewed job applicants to determine wor k best suited to them. Relieved manager of administrative duties. Relieved superior of variety of diffi cult administrative duties and formulated and implemented bureauas policy and supervi sed clerical and lower-level administrative personnel. Thorough knowledge of managem ent principles/techniques, supervisory principles/techniques and agency policies and procedures regarding program activities of bureau in order to assist in program direction. Managed the business functions of the office such as the purchase of office equi pment and supplies. Analyzed and evaluated programs, procedures and policies; provide technical advice to aid administrator in decision making. Recognized, exercised and maintained a high level of confidentiality. Acted for administrator (e.g., responded to programmatic issues/needs of staff; leads/moni tors task forces; wrote and implemented departmental goals), Served as liaison betwee n administrator and subordinates, transmitted decisions and directives. Scheduled appointments, hotel reservations and in/out of state travel arrangemen ts. Represented administrator at meetings and conferences, assumed responsibility an d Authority in administratoras absence, interviewed and counseled employees, emplo yees, Office and auxiliary functions (e.g., maintenance, security, public information,

personnel). Prepared monthly reports to include but not limited to the annual budget. Manag ed business function of administrator's office; prepared and administered budgets; established and oversaw fiscal matters; authorized expenditures and purchases; developed and assisted in training programs; developed and administered special programs and projects; prepared important documents, correspondence, directives and publications. Served as timekeeper to the department. Transcribed dictation (e.g. meeting minu tes); screened and forwarded incoming calls and in-person visitors; received and distr ibuted departmental mail. Presented at the New Employee Orientation for an audience of 10-15 people throug hout the State of Ohio (gave the audience an overview of our department responsibilit ies). Made speeches and gave lectures and prepared news releases, developed and coordinated public relations programs; researched and responded to inquiries and complaints; furnished information and explained programs to public, legislators and news media; wrote reports. Position required completion of undergraduate core program in business administr ation, management science or public administration; 2 years training or 2 years experie nce in supervisory, administrative and/or managerial position. EDUCATION _______________________________________________________________________ Marshall University, Huntington, WV Associates Degree, Medical Secretarial Science September 1982 to May 1984 References upon Request