Deep Hotel
Content
DEEP KUMAR GUPTA
Ph No.: +91 9949702349, +91 40 - 27114072 Email: [email protected]
Seeking assignments to Head Hotel Operation, Facilities Management and General Administration with an organization of repute.
PROFESSIONAL PROFILE
An astute and result oriented professional with over 13+ years of experience in Hotel Operations, Facilities Management and Administration and across industry verticals. Presently associated with Hotel Central Park ( A Unit of Hyderabad Hotels Private Limited), Hyderabad as a General Manager. Highly skilled in P&L management, pricing strategies, competitor and market analysis, legal compliance, staffing, management reorganization and targeted marketing. An Out-of-the-Box Thinker with a proven track record of increasing revenues, streamlining workflow and creating a team work environment to enhance profitability. Expertise in spearheading a diverse range of operations entailing Front Office, Housekeeping, Food & Beverage, Facilities operations, sales & revenue, P&L accountability, costs control, and budgeting. Adept at handling complete Facilities & infrastructure set up and liaising with contractors & actively handled activities involving , Project Planning & Liaison with Govt. Offices, etc. Expertise in Office Administration, Safety Management, Environment Administration & Co-ordination with external agencies for negotiating and executing AMCs for maintenance of office infrastructure. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. Excellent communication, inter-personal, liaison & problem solving skills; ability to work in multi cultural environment. Proficient in managing entire gamut of Operation, Front Office, Sales & Marketing, Food & Beverage Service, Food & Beverage Production, Housekeeping, Administration Functions such as Transport, Stationery, Cafeteria/ Canteens, Security & Fire-Fighting, Housekeeping & Industrial Security. Excellent communication with effective relationship building, negotiation, analytical skills and leadership abilities with the exposure of working in computerized environment.
PROFICIENCY FORTE Hotel Operational
− − − − − − − −
Planning & implementation of strategies, development and expansion of industry based on current market trends. Sustaining profitable operations through focus on sales, budgeting, cost analysis & cost optimization. Maintaining expenses with implementation of stringent cost control measures. Managing the entire Hotel Operations & Administration Monitoring the Food & Beverage, Front Office & housekeeping activities & executing policies pertaining to care, safety/ security, cleanliness & maintenance of property. Monitor seamless functioning, maintenance & up gradation assets. Ensuring provision of value added services to customers for enhancing their satisfaction levels. Ensuring effective maintenance of large sized facilities including Infrastructure, Buildings, Power systems etc. Ensuring the proper training to given to all the staff.
Facilities Management
Handling complete facilities & infrastructure set up, and liaising with contractors for the same. Managing facilities in the organization, including Office Infrastructure, Building, Cafeteria/ Canteen, House Keeping, Security, Transportation, Purchases and Inventory Management.
Supervising the transport facility provided for employees and associates; monitoring movement, maintenance and upkeep of vehicles. Liaising with Government Departments for telephones, water, power, pollution control board & others for maintenance of company vehicle; supervising of civil & interior works, catering. Outsourcing contracts for the maintenance of office building, infrastructure, office equipment, machinery and other assets of the organization. General Administration Overseeing the implementation of corporate policies in the organization. Designing and preparing itinerary for officers and managing their visits at different locations. Coordinating transport, cafeteria, housekeeping activities in the organization. Managing corporate events like seminars & conferences, including supervision of the necessary arrangements for the events ensuring optimum and effective utilization of funds.
Supervising budgeting & MIS of the complete administrative functions, pantry services, cost monitoring and control and troubleshooting across organization.
ACADEMIC HIGHLIGHTS Bachelor of Commerce Diploma in Hotel Management. Represented Andhra Pradesh at Republic day parade camp as a NCC cadet at New Delhi in 1993.
CAREER HIGHLIGHTS Since September’10 Hotel Central Park as General Manager Operation
A Unit of Hyderabad Hotel Pvt. Ltd. Hotel Central Park consist of well-furnished rooms and Coffee Shop, Muslticuisiene Restaurant and 02 Banquets. Pivotal in streamlining the Entire operations and administration of the property. Facility management operations
Efficiently handling all the departments’ viz. Front Office, Housekeeping, Security, Maintenance, Food & Beverage Service, Food & Beverage Production and Sales & Marketing. Successfully coordinating with the marketing department for rooms and banqueting business. Formulated strategies for building brand equity & promoting Rooms and F&B sales Functioned as a visiting faculty member of various hotel management colleges in and around Hyderabad.
April’08- April’10 GMR Hyderabad International Airport Limited (Rajiv Gandhi International Airport Hyderabad) as Manager Facilities Operation and Procurement. GMR Airport is one of the First airports which have come up with PPP (Private Public Partnership) Module in India. The area consists of 5500 Acres, Passenger Terminal Building which can accommodate 5 -15 Million passenger traffic. First airport to get LEED Certification in India. Notable Accomplishments Pivotal in streamlining the Entire operations and administration of the property. Facility management operations
Efficiently handling the Facilities and Procurement department. Taken charge of the property from initial opening stage and setting total operations and facilities of the property Liaison with all authorities, government agencies, Stake Holders & other service providers in the airports which directly involved with operations. Managing & Monitoring of Facilities team and contractor about their routine and periodic services including inspecting, checking, sampling and testing of all materials and workmanship to comply with the contract requirements performed by the cleaning contractor in Passenger Terminal Building and Other Buildings. Evaluating the performance of the vendors and service level agreement (SLA). Ensuring to sustain the Airport Service Quality rating of > 4.45% at all times. Supervised the entire Administration & Facilities Management Team; oversaw the entire domain of administrative activities entailing canteen management, guest houses management, provision of employee transportation, travel, expat & others relocation & settlements. Organized internal & external events & provided facilities across hotels, etc. Developed vendor sources for cost-effective procurement & optimized inventory hold up. Been part of arranging 2010 IPL matches at Delhi through GMR. Comfort Inn City Park as General Manager Operation
Mar’05- Jan’08
A franchisee of Choice Hotels under the ownership of Maheshwari Group of Companies since March 2005.Comfort Inn City Park has well-furnished rooms and 4 outlets. Notable Accomplishments Pivotal in streamlining the Entire operations and administration of the property. Facility management operations
Efficiently handling all the departments’ viz. Front Office, Housekeeping, Security, Maintenance, Food & Beverage and Sales & Marketing. Successfully coordinating with the marketing department for rooms and banqueting business. Formulated strategies for building brand equity & promoting Rooms and F&B sales Functioned as a visiting faculty member of various hotel management colleges in and around Hyderabad. Part of the core team involved in the project operations of Maheshwari Group. Taken charge of the property from project stage and set right total operation and facilities of the property. Andhra Pradesh Tourism Development Corporation, Hyderabad as Dy. Manager
Jul’03- Mar’05
Notable Accomplishments Managed hotels and various outlets of Andhra Pradesh Tourism towards operation & facility management. Conducted weekly meetings with the General Manager and other departmental heads. Efficiently dealt with government legalities Successfully achieved the preset targets Received appreciation letter from AP Tourism for achieving target for the year 2003-04. Pivotal in handling 12 units for food & beverage, accommodation and facilities.
Jan’03- Jul’03
Hotel Ohri’s Cuisine Court as Restaurant Manager
Notable Accomplishments
Managed daily functions in the front office, housekeeping, banquets, coffee shop and the Specialty Restaurant. Imparted training to the quality staff
PREVIOUS EXPERIENCE Sep’97- Jan’03 Nov’96- Aug’97 Feb’96- Oct’96 Hotel Green Park as Captain and handled facilities of bar & restaurant, pub, banquet sales department for the booking of parties, conferences etc. Dolphin Hotels Limited as Captain and successfully handled bar & restaurant, room service, banquets. Comfort Inn Woodbridge as Tr. Captain and managed the restaurant, room service, banquets.
PERSONAL VITA Date of Birth Languages Known Passport Number Address : : : : 25 August 1971
th
English, Hindi and Telugu. G 0135946 valid till 05/10/2016 Flat No: 102, Plot No.81, Kalyan Srinivas Residency, Bank Colony, R.K.Puram, Secunderabad – 500056
Ph No.: +91 9949702349, +91 40 - 27114072 Email: [email protected]
Seeking assignments to Head Hotel Operation, Facilities Management and General Administration with an organization of repute.
PROFESSIONAL PROFILE
An astute and result oriented professional with over 13+ years of experience in Hotel Operations, Facilities Management and Administration and across industry verticals. Presently associated with Hotel Central Park ( A Unit of Hyderabad Hotels Private Limited), Hyderabad as a General Manager. Highly skilled in P&L management, pricing strategies, competitor and market analysis, legal compliance, staffing, management reorganization and targeted marketing. An Out-of-the-Box Thinker with a proven track record of increasing revenues, streamlining workflow and creating a team work environment to enhance profitability. Expertise in spearheading a diverse range of operations entailing Front Office, Housekeeping, Food & Beverage, Facilities operations, sales & revenue, P&L accountability, costs control, and budgeting. Adept at handling complete Facilities & infrastructure set up and liaising with contractors & actively handled activities involving , Project Planning & Liaison with Govt. Offices, etc. Expertise in Office Administration, Safety Management, Environment Administration & Co-ordination with external agencies for negotiating and executing AMCs for maintenance of office infrastructure. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. Excellent communication, inter-personal, liaison & problem solving skills; ability to work in multi cultural environment. Proficient in managing entire gamut of Operation, Front Office, Sales & Marketing, Food & Beverage Service, Food & Beverage Production, Housekeeping, Administration Functions such as Transport, Stationery, Cafeteria/ Canteens, Security & Fire-Fighting, Housekeeping & Industrial Security. Excellent communication with effective relationship building, negotiation, analytical skills and leadership abilities with the exposure of working in computerized environment.
PROFICIENCY FORTE Hotel Operational
− − − − − − − −
Planning & implementation of strategies, development and expansion of industry based on current market trends. Sustaining profitable operations through focus on sales, budgeting, cost analysis & cost optimization. Maintaining expenses with implementation of stringent cost control measures. Managing the entire Hotel Operations & Administration Monitoring the Food & Beverage, Front Office & housekeeping activities & executing policies pertaining to care, safety/ security, cleanliness & maintenance of property. Monitor seamless functioning, maintenance & up gradation assets. Ensuring provision of value added services to customers for enhancing their satisfaction levels. Ensuring effective maintenance of large sized facilities including Infrastructure, Buildings, Power systems etc. Ensuring the proper training to given to all the staff.
Facilities Management
Handling complete facilities & infrastructure set up, and liaising with contractors for the same. Managing facilities in the organization, including Office Infrastructure, Building, Cafeteria/ Canteen, House Keeping, Security, Transportation, Purchases and Inventory Management.
Supervising the transport facility provided for employees and associates; monitoring movement, maintenance and upkeep of vehicles. Liaising with Government Departments for telephones, water, power, pollution control board & others for maintenance of company vehicle; supervising of civil & interior works, catering. Outsourcing contracts for the maintenance of office building, infrastructure, office equipment, machinery and other assets of the organization. General Administration Overseeing the implementation of corporate policies in the organization. Designing and preparing itinerary for officers and managing their visits at different locations. Coordinating transport, cafeteria, housekeeping activities in the organization. Managing corporate events like seminars & conferences, including supervision of the necessary arrangements for the events ensuring optimum and effective utilization of funds.
Supervising budgeting & MIS of the complete administrative functions, pantry services, cost monitoring and control and troubleshooting across organization.
ACADEMIC HIGHLIGHTS Bachelor of Commerce Diploma in Hotel Management. Represented Andhra Pradesh at Republic day parade camp as a NCC cadet at New Delhi in 1993.
CAREER HIGHLIGHTS Since September’10 Hotel Central Park as General Manager Operation
A Unit of Hyderabad Hotel Pvt. Ltd. Hotel Central Park consist of well-furnished rooms and Coffee Shop, Muslticuisiene Restaurant and 02 Banquets. Pivotal in streamlining the Entire operations and administration of the property. Facility management operations
Efficiently handling all the departments’ viz. Front Office, Housekeeping, Security, Maintenance, Food & Beverage Service, Food & Beverage Production and Sales & Marketing. Successfully coordinating with the marketing department for rooms and banqueting business. Formulated strategies for building brand equity & promoting Rooms and F&B sales Functioned as a visiting faculty member of various hotel management colleges in and around Hyderabad.
April’08- April’10 GMR Hyderabad International Airport Limited (Rajiv Gandhi International Airport Hyderabad) as Manager Facilities Operation and Procurement. GMR Airport is one of the First airports which have come up with PPP (Private Public Partnership) Module in India. The area consists of 5500 Acres, Passenger Terminal Building which can accommodate 5 -15 Million passenger traffic. First airport to get LEED Certification in India. Notable Accomplishments Pivotal in streamlining the Entire operations and administration of the property. Facility management operations
Efficiently handling the Facilities and Procurement department. Taken charge of the property from initial opening stage and setting total operations and facilities of the property Liaison with all authorities, government agencies, Stake Holders & other service providers in the airports which directly involved with operations. Managing & Monitoring of Facilities team and contractor about their routine and periodic services including inspecting, checking, sampling and testing of all materials and workmanship to comply with the contract requirements performed by the cleaning contractor in Passenger Terminal Building and Other Buildings. Evaluating the performance of the vendors and service level agreement (SLA). Ensuring to sustain the Airport Service Quality rating of > 4.45% at all times. Supervised the entire Administration & Facilities Management Team; oversaw the entire domain of administrative activities entailing canteen management, guest houses management, provision of employee transportation, travel, expat & others relocation & settlements. Organized internal & external events & provided facilities across hotels, etc. Developed vendor sources for cost-effective procurement & optimized inventory hold up. Been part of arranging 2010 IPL matches at Delhi through GMR. Comfort Inn City Park as General Manager Operation
Mar’05- Jan’08
A franchisee of Choice Hotels under the ownership of Maheshwari Group of Companies since March 2005.Comfort Inn City Park has well-furnished rooms and 4 outlets. Notable Accomplishments Pivotal in streamlining the Entire operations and administration of the property. Facility management operations
Efficiently handling all the departments’ viz. Front Office, Housekeeping, Security, Maintenance, Food & Beverage and Sales & Marketing. Successfully coordinating with the marketing department for rooms and banqueting business. Formulated strategies for building brand equity & promoting Rooms and F&B sales Functioned as a visiting faculty member of various hotel management colleges in and around Hyderabad. Part of the core team involved in the project operations of Maheshwari Group. Taken charge of the property from project stage and set right total operation and facilities of the property. Andhra Pradesh Tourism Development Corporation, Hyderabad as Dy. Manager
Jul’03- Mar’05
Notable Accomplishments Managed hotels and various outlets of Andhra Pradesh Tourism towards operation & facility management. Conducted weekly meetings with the General Manager and other departmental heads. Efficiently dealt with government legalities Successfully achieved the preset targets Received appreciation letter from AP Tourism for achieving target for the year 2003-04. Pivotal in handling 12 units for food & beverage, accommodation and facilities.
Jan’03- Jul’03
Hotel Ohri’s Cuisine Court as Restaurant Manager
Notable Accomplishments
Managed daily functions in the front office, housekeeping, banquets, coffee shop and the Specialty Restaurant. Imparted training to the quality staff
PREVIOUS EXPERIENCE Sep’97- Jan’03 Nov’96- Aug’97 Feb’96- Oct’96 Hotel Green Park as Captain and handled facilities of bar & restaurant, pub, banquet sales department for the booking of parties, conferences etc. Dolphin Hotels Limited as Captain and successfully handled bar & restaurant, room service, banquets. Comfort Inn Woodbridge as Tr. Captain and managed the restaurant, room service, banquets.
PERSONAL VITA Date of Birth Languages Known Passport Number Address : : : : 25 August 1971
th
English, Hindi and Telugu. G 0135946 valid till 05/10/2016 Flat No: 102, Plot No.81, Kalyan Srinivas Residency, Bank Colony, R.K.Puram, Secunderabad – 500056
