Desktop

BRIAN BIANCAMANO 13 Sarian Drive [email protected] Neptune, NJ 07753 (732) 807-3583 QUALIFICATIONS SUMMARY Desktop Engineer: Superior technical, organizational and problem solving skills coupled with the ability to utilize sophisticated test programs, set priorities and manage multiple tasks. Highly analytical, effective communicator and a dedi cated, responsible team player that follows through to task and/or project compl etion. Noted for the ability to get the job done, achieve customer satisfaction and to derive maximum productivity from assigned staff personnel. Exceptionall y strong work ethic. Additional experience in Fiber Optical Networks and in the Automotive Industry as an ASE Certified Master Technician. PROFESSIONAL EXPERIENCE Saint Peters University Hospital, New Brunswick, N.J., Desktop Engineer May 2008-present Highly skilled technical professional in a large hospital environment with Windo ws based operating systems, networks, printers and software applications. Promp tly diagnose, troubleshoot and repair PCs and basic network problems. Install an d configure numerous software applications onto a variety of systems. Work with Cerner, McKesson Citrix-based systems. * Project Management of moves, updates and building relocations, confirming logi stics with key departments such as engineering, nursing units to ensure smooth t ransition without interruption of patient care. * Ability to translate technical information and make it easily understood by no n-technical staff. * Highest number of closed tickets with consistent exemplary rating within the T rack-It ticketing system * Communication with vendors and suppliers to procure parts and coordinate warra nty services. * Imaging using Ghost Solution Suite/Ghost Walk * Working with security software to assure hospital's HIPAA requirements * Stands in for Desktop Manager when he is unable to attend meetings, providing updates, etc. TJR Enterprises, Ocean, N.J., PC / Network Technician 2005-May 2008 Sub-contracted for the Neptune Township Public School System serving eight (8) s chools and the administrative office in a 2003 active directory domain environme nt consisting of over 2,500 computers and 50 + servers. CompUSA, Brick, N.J., Computer Systems Technician/Specialist 2004 to 2005

Coast to Coast Memory, East Brunswick, N.J., Technical Sales / Help Desk Service s 2002 to 2004 Tycom, Ltd., Wall, N.J., Network Operations Specialist/Fiber Optics 2002 JDS Uniphase, Eatontown, N.J., Fiber Optics Lead Technician/Assembler to 2001 2001 to 2000

EDUCATION Brick Computer Science Institute, Brick, N.J., Computer Repair/ Networking / Int ernet Specialist 2001 GPA: 4.0 * Dean's List Distinction with Honors CERTIFICATIONS AND SOFTWARE/OPERATING SYSTEMS

Comp Tia A+ / Network+ * Microsoft MCP XP Pro 70-270 Microsoft Server 2003 70-290 in progress Word * Excel * Outlook * Windows 9x/2K/XP * Windows NT 4.0 Basic Windows 2000/2003 Server Knowledge AUTOMOTIVE TRAINING ASE Certified Master Technician A1 - A8 * Multiple GM Certifications